International Summer School 2011
OPM5202 OPERATIONS MANAGEMENT
Instructor: Dr. Ardeshir Lohrasbi
Email: lohrasbi@uis.edu
Office Hours: Before and After Class and by Appointment
OPM5202 Operations Management
Credit Hours: 3
Instructor:
Office:
Office Hours:
Tel:
Fax:
E-mail:
Website:
Dr. Ardeshir Lohrasbi
UHB-4038
By appointment.
(217) 206-6977
(217) 206-7543
lohrasbi.ardeshir@uis.edu
https://edocs.uis.edu/alohr1/www
Introduction:
Welcome to OPM5202 Operations Management .It is a great pleasure to have
all of you in my class. I have been at University Of Illinois in Springfield in
USA for 31 years and served as a chair of department and MBA director for
several times and my work was recognized last May at the Faculty
Recognition. I taught in graduate and undergraduate online and on ground many
different courses and I have done a number of consulting for private and public
services and presented many research papers at a local and national level. I will
share my life experiences and teachings with all of you. My goal is for you to
learn and be able to apply the topics in this course in the real world. For more
information, see my website: https://edocs.uis.edu/alohr1/www (listed above).
Course Description:
Introduction to operations management techniques includes their application to
functional areas of the business enterprise and operations control. Topics include
product and production planning, facilities layout and location planning, project
evaluation and control, linear programming, waiting line and inventory modeling,
production control, and quality planning and control.
Text:
Operations Management& Student DVD Package, Jay Heizer, Prentice Hall, 10th edition
ISBN: 13:978-0-13-611941-8 or 13-254-2630
For each chapter there is a power point presentation, and at the end of the
presentation you will find additional resources.
Additional Resources in operations management can be found in the Library, on the
Internet, or any private or public library.
Course Objectives:

To introduce students to the foundation of knowledge in contemporary
operations management.

To fulfill, in part, the prerequisite requirements for the capstone course
BUS 488 Strategic Management and Leadership
Prerequisites:
Business Statistics and Advanced Mathematics or equivalents
As stated in your catalog, it is your responsibility to assure that you have the
appropriate prerequisites to take this course. For business students who take this
course without the prerequisites, you will receive a grade, but YOU WILL NOT
RECEIVE CREDIT HOURS TOWARD YOUR DEGREE. If we find you are taking
this course without prerequisites, you will be dropped from the class roster.
Learning Outcomes:
Cognitive learning outcomes: the things that you should know upon completion
of this course.
Behavioral learning outcomes: the things that you should be able to do upon
completing this course.
This course has been designed to achieve the following cognitive learning
outcomes: Students should be able to discuss coherently, demonstrate and use
in correct context, key operations management concepts, processes and
specialized terms in the following areas:
Managing operations in a global environment
 Introduction to Operations Management (OM) and operations
strategies including global strategies for manufacturing and
service
Designing production and service systems
 Demand forecasting for products and services
 Designing and implementing production and service operations
systems and processes
 Project management and control
 Capacity, location and facility layout planning
 Human resources and job design
Planning the strategic use of resources
 Allocating scare operations resources using linear programming
and other optimization techniques
Managing operations
 Inventory and supply chain management
 Quality management and statistical quality control
This course has also been designed to enable students to achieve the following
behavioral learningoutcomes:
Critical thinking and decision making skills
 Students will strengthen their critical thinking skills by
demonstrating their ability to select data and information that is
pertinent to a particular problem or opportunity and to use
appropriate methods and techniques to analyze the data and
information to make well reasoned operations decisions.
 Students will demonstrate an ability to utilize quantitative and
qualitative reasoning and appropriate computer software to solve
operations problems.
Group work and verbal communication skills
 Students will improve group work skills by working on cases and
selected problem assignments in teams for on campus and
online classes.
 Students will have the opportunity to improve their verbal
communication in regularly scheduled oral presentations of the
assigned cases.
Written communication skills
 Students will be given the opportunity to demonstrate written
communication skills using responses to short and long essay
questions in the mid-term and final exam and in written
responses to questions in the case assignments.
If time permits we can discuss and cover other operations management material such as:



Aggregate Planning
Material Requirement Planning (MRP) and Enterprise Resources Planning (ERP)
Short-term Scheduling
Student Responsibilities:



To prepare assigned materials prior to class discussion including online
assignments, assigned reading, problems, and exercises.
To be aware of class schedule changes, key dates, and special instructions (not
following instructions may result in a loss of points.) Please check your e-mail or
Blackboard announcements regularly.
ALL ASSIGNMENTS MUST BE SUBMITTED USING BLACKBOARD.
ASSIGNMENTS SUBMITTED USING ANY OTHER METHOD MAY
NOT BE ACCEPTED. FILE EXCHANGE IS NOT ACCEPTABLE.
Homework: Homework will be assigned regularly online and written assignments. Each
homework assignment is worth 20 points. Students are expected to read assigned
textbooks and/or other material prior to answer discussion questions.
Students will be expected to do library research in current literature in operations
management and Global issues in operations management and related areas.
Case study Submission Format: will be online or underwritten assignments.
Research Paper: Each student will be required.
Examinations:Please be aware that the chapters or problems in some texts [older
editions or international editions] do not match with the syllabus, so follow the
sessions, presentations and power point presentations for the course.There will be three
exams (100 points each). In scope, the exams will cover both assigned reading and
lectures. Exams will be objective, including the solution of problems.
The exams will be true/false, multiple choice and problems take home.
Exams are online, and have a 2 hour 30 minute (150 minute) time limit.
Quizzes: In supplement of examinations, there will be three quizzes, 25 points each.
Quizzes will be online. Each time you take the quiz 25 questions will appear and you
can take the quiz up to 2 times. The last score will be recorded, and the quizzes will end
before the exams).
Class Participation: Students are expected to participate in course discussions, both in
class and online. Class participation is worth 10% of your final grade for the course.
FORMAT OF COURSE ASSIGNMENTS
Homework:
 All students are required to complete all On-line Homework assignments that are
posted to the Blackboard. All Homework assignments must be completed and
submitted via the Blackboard previous to the start of the next class session.
CLASSROOM ASSIGNMENTSMUST BE TURNED IN USING
BLACKBOARD
 Completion of My Class Participation assignment outlined above before each
Exam. MY CLASS PARTICIPATION ASSIGNMENTSMUST BE
TURNED IN USING BLACKBOARD UNDER WRITTEN ASSIGNMENTS
 All Homework and Class Participation Assignments must be completed and
turned in 24 hours before each Exam. Online assignments will be removed at
these deadlines.
Exams and Quizzes
 Each Exam will be comprised of 50 questions, many of which can be found
directly on the Quizzes. The remaining questions will cover the same material as
found within the Quizzes, although the questions will be different.
 Each Quiz will be comprised of 25 questions, pulled randomly from a larger pool.
Students may take the Quizzes up to two (2) times. The score for your final
attempt of the quiz will your grade recorded for the course.
 These are closed-book/closed-note Exams. As there is no proctor, we will rely on
the Honor System for you to take these tests as intended. Any student who does
not abide by these rules will be held accountable as outlined in the UIS codes of
student conduct.
Research Paper
 Research Papers are required by group 7-8 pages, not including bibliographies,
charts, or other supporting materials. Students are required to cite 5 sources—no
more than 3 of which should be online sources. Research should come from
published books, journals, empirical studies, or comparably authored and
reviewed web sites. Papers will be graded, in part, based on the reliability of their
sources.
Case Studies
 All students are required to complete all group or individual Cases and Problems
that are posted to the Blackboard. All Cases and Problems must be completed
and submitted via the Blackboard 24 hours before the Exam. The Cases and
Problems will no longer be accessible on the Blackboard site after this deadline.
Grading:
Course grades will be based on:
Assignments:
Written and on-line Assignments [Cases &
Problems, Written Homework, Papers,
Article Summaries, Class Participation
etc.]
Quizzes
Exam 1
Exam 2
Exam 3
TOTAL
Percentage
60
10
10
10
10
100
UIS College of Business and Management (CBM) Grading Scale:
Grade
A
AB+
B
BC+
Points (%)
96-100
92-95
88-91
84-87
80-83
76-79
Grade
C
CD+
D
D-
Points (%)
72-75
68-71
64-67
62-63
60-61
COURSE
COVERAGE
AND
ASSIGNMENT
SCHEDULE
:
Please answer all on-line Home works ,Case Problems questions for [Chapter 112] and submitted on BB before due date .
2. Please answer odd discussion questions [1, 3.5 …] for odd chapters and even
discussion questions [2,4,6,…]for even chapters then submit underwritten
assignments.
3. If it is necessarily instead of answer odd and even discussion questions by end of
chapter instructor
will assigned other Home work and Cases that will be
announced On Blackboard.
Chapter
1
Course Content Reading
Assignments:
Home Work
Operations and Productivity
Please go to Blackboard under the
assignments section and answer:
Additional HW will be assigned, if is
necessarily please see Blackboard
announcement for details.
1.Online Home works
2. On-line Cases and problems
Due date TBA
3. Written Assignment on Discussion
Questions and Problems will be assigned.
2
Operations Strategy in a Global
Environment
Additional HW will be assigned, if is
necessarily please see Blackboard
announcement for details.
Due date TBA
Please go to Blackboard under the
assignments section and answer:
1.Online Home works
2. On-line Cases and problems
3. Written Assignment on Discussion
Questions and Problems will be assigned.
Chapter
3
Course Content Reading
Assignments:
Home Work
Project Management
Please go to Blackboard under the
assignments section and answer:
Additional HW will be assigned, if is
necessarily please see Blackboard
announcement for details.
1.Online Home works
2. On-line Cases and problems
Due date TBA
3. Written Assignment on Discussion
Questions and Problems will be assigned.
4
Forecasting
Additional HW will be assigned, if is
necessarily please see Blackboard
announcement for details.
Please go to Blackboard under the
assignments section and answer:
1.Online Home works
2. On-line Cases and problems
Due date TBA
3. Written Assignment on Discussion
Questions and Problems will be assigned.
Online Cases, Problems and
written assignments for Chapters
5-8 due 24 hours before.
EXAM# 1 will be open book and
take home.
EXAM 1 – Chapters 1 to 4 (Date to Due date TBA
be announced) Quiz 1 will be closed
24 Hrs prior to exam.
Research Paper Proposal &
Introduction
Due date TBA
Group Project
Due date TBA
Chapter
5
Course Content Reading
Assignments:
Home Work
Design of Goods and Services
Please go to Blackboard under the
assignments section and answer:
Additional HW will be assigned, if is
necessarily please see Blackboard
announcement for details.
1.Online Home works
2. On-line Cases and problems
Due date TBA
3. Written Assignment on Discussion
Questions and Problems will be assigned.
6
Managing Quality
Additional HW will be assigned, if is
necessarily please see Blackboard
announcement for details.
Please go to Blackboard under the
assignments section and answer:
1.Online Home works
2. On-line Cases and problems
Due date TBA
3. Written Assignment on Discussion
Questions and Problems will be assigned.
7
Process Strategy and Sustainability
Additional HW will be assigned, if is
necessarily please see Blackboard
announcement for details.
Please go to Blackboard under the
assignments section and answer:
1.Online Home works
2. On-line Cases and problems
Due date TBA
8
Location Strategy
Online Cases, Problems and
written assignments for Chapters
5-8 due 24 hours before.
3. Written Assignment on Discussion
Questions and Problems will be assigned.
Please go to Blackboard under the
assignments section and answer:
1.Online Home works
2. On-line Cases and problems
EXAM# 2, will be open book and
take home.
3. Written Assignment on Discussion
Questions and Problems will be assigned.
Chapter
Course Content Reading
Assignments:
Home Work
EXAM 2 – Chapters 5 to 8 (Date to Due date TBA
be announced) Quiz 2 will be closed
24 hours prior to exam.
9
10
Group Project: Topic will be
announced.
Due date TBA
Layout Strategy
Please answer :
Additional HW will be assigned, if is
necessarily please see Blackboard
announcement for details.
1.Online Home works
Due date TBA
3. Written Assignment on Discussion
Questions and Problems will be assigned.
Human Resources and Job Design
and work measurement.
Please answer:
2. On-line Cases and problems
1.Online Home works
Additional HW will be
assigned, if is necessarily please see
Blackboard announcement for details.
11
2. On-line Cases and problems
Due date TBA
3. Written Assignment on Discussion
Questions and Problems will be assigned.
Supply- Chain Management
Please answer :
Additional HW will be assigned, if is
necessarily please see Blackboard
announcement for details.
1.Online Home works
Due date TBA
3. Written Assignment on Discussion
Questions and Problems will be assigned.
2. On-line Cases and problems
Chapter
12
Course Content Reading
Assignments:
Home Work
Inventory Management
Please answer:
Additional HW will be assigned, if is
necessarily please see Blackboard
announcement for details.
1.Online Home works
Due date TBA
3. Written Assignment on Discussion
Questions and Problems will be assigned.
2. On-line Cases and problems
Online Cases, Problems and
written assignments for Chapters
5-8 due 24 hours before .
EXAM #3, will be open book and
take home.
EXAM 3 – Chapters 9 to 12 (Date
to be announced) Quiz 2 will be
closed 24 hours prior to exam.
Research Paper
Due date TBA
Due date TBA
During the semester if time permits, the instructor will add lectures on Decision Making Tools,
Linear Programming, Transportation Models, Waiting Line Models and Simulation.
 University of …
Business Administration Program
Prof. Ardeshir Lohrasbi, Ph.D
Email: lohrasbi@uis.edu
Personal Data
1.
Name:
UIN:
2.
Home Address & Phone Number:
3.
Name of Employer, Address & Phone Number:
4.
Graduate or Undergraduate Major:
5.
Do you have any other degree(s)?
6.
What do you expect to learn from this course?
7.
What do you recommend to increase your critical thinking?
If yes, please list?
8. What do you recommend to help with understanding the content and course materials?
9.
What do you recommend to motivate you?
10. What criteria do you recommend for the best, well planned and prepared quality teaching?
11. Business experience (if any) or your current job description.
12. Career objectives.