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A PPENDIX C: EEC C URRENT A RCHITECTURE
AND
T ECHNOLOGY
This section of the solicitation summaries EEC’s existing technology platform including a
Technical Reference Model (TRM) that depicts the technology environment that is currently or is
planned to be in place at the Department of Early Education and Care. EEC’s Technical
Reference Model (TRM) is in compliance with the Commonwealth of Massachusetts Technical
Reference Model (ETRM) and the Commonwealth’s Enterprise Policies and Standards. For more
information, please refer to the ETRM, and the Enterprise Information Technology Acquisition
Policy. These and other relevant Enterprise Policy and Standards documents are available at
www.mass.gov/itd (Policies, Standards & Guidance).
EEC’s Unified System TRM is divided into four primary sections. The first section – Area
Applications – depicts at a macro-level the business components to be implemented across all
threads of the Unified System Project, including the Thread 1: Financial Assistance
components. In addition to these new services, legacy EEC in-house applications are also
depicted and largely utilize the same TRM (though several applications use older versions of the
depicted tools).
Each of the area applications is intended to utilize and integrate with a suite of support
applications. These support applications are largely deployed on each workstation using an
EEC-standard desktop configuration. For the bulk of office automation needs, EEC utilizes the
Microsoft Office suite of products.
The third section of the TRM lists the application platform services, protocols, and tools that are
currently available to support the development, testing, deployment, and management of the
legacy applications as well as new development efforts. In planning for the long-term
maintenance of the new system, EEC plans to upgrade its server operating system and primary
development tools to Microsoft Windows Server 2008 and Visual Studio 2008, respectively.
The final section of the TRM depicts the external environment interfaces for the Unified System.
The new system will be browser-based and accessible via the Commonwealth’s Information
Technology Division (ITD)-managed wide area network (MAGNet) and via secure login on the
internet. The various applications and underlying databases will share information with a
variety of external agencies and will be accessed by users throughout the Commonwealth
utilizing a variety of personal computer operating systems and internet browsers.
EEC’s Current Technical Reference Model (TRM) is depicted below. As described in Section 7 –
Bidder Response Requirements, the Bidder can propose additions or alterations to the EEC
TRM. Bidders are asked to explain and list any tools required or recommended for the
implementation of their product that are not listed on the EEC Technical Reference Model. If
the Bidder suggests changes, the Bidder is expected to explain the proposed revision, indicate
how the proposed alteration helps to better achieve EEC’s vision for the Unified System, and
show how the change maintains EEC’s commitment to interoperability with the other selected
suite of products.
EEC Financial Assistance Product and Implementation RFR
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EEC Financial Assistance Product and Implementation RFR
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A REA A PPLICATIONS
EEC U NIFIED S YSTEM B USINESS C OMPONENTS
These area applications (or business components) are applications and groupings of services
that support the current and planned business operations of EEC. Detailed background
information on the vision, scope, and requirements for each of these business components is
provided in the “Detailed Requirements Document” attached as Appendix D. The specific
financial assistance related functionality being requested as part of this solicitation can be found
in the Product Functionality Matrix included as Appendix A of this solicitation.
L EGACY EEC I N -H OUSE A PPLICATIONS
Included in this section of the RFR is a listing of the legacy applications currently in production
at EEC. EEC expects that at least three of these applications (CCIMS, eCCIMS, and
Contracts/Vendor Query) will be completely replaced by Thread 1: Financial Assistance of the
Unified System Project. The selected Vendor will be responsible for coordinating with the EEC
IT Department who will manage the rollout of new functionality, the conversion of existing
data, and the transition of user access from the legacy systems to the new Unified System.
Each of the legacy systems is described below, including the year initially deployed, the
application environment, the underlying database, and the application architecture.
The diagram below depicts the migration of access, functionality, and information from the
various EEC legacy applications to the envisioned Unified System business components and
related services, including the systems to be replaced during Thread 1: Financial Assistance of
the Unified System Project which are highlighted in yellow. All applications and databases
reside at EEC offices and the successful Vendor will have access to these data sources and
corresponding source code.
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Migration from EEC Legacy Applications
to the Unified System Business Components
Data Warehouse/Dashboard Reporting
Legacy EEC
In-House Applications
EEC Web Site
CORI/
Background
Checks
Contracts/
Vendor
Query
Licensing
Grants*
EECRS
(Tracking
System)
Waiting List
System
CCIMS
QRIS
Program
Manager
eCCIMS
Professional
Certifications
&
Scholarships
Professional
Qualifications
Registry
Migrate to browser-based application, expand access and functionality, design based on
SOA, and convert to enterprise data architecture
Licensing,
Monitoring, and
Support
Purchase of
Services
Child Family
Access and
Assistance
Professional
Development
EEC Unified IT System Business Components
* Desirable but not critical to be addressed as part of Thread 1: Financial Assistance migration.
Additional detailed information about many of these applications, including the applications to
be replaced in Thread 1: Financial Assistance, is included in Appendix E – “Legacy System
Documentation.”
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CCIMS
CCIMS is a distributed system used by contracted Child Care Resource and Referral Agencies
(CCRRs) to determine eligibility, perform intake, track attendance, and process billing for
voucher-based child care subsidies for approximately 29,000 children placed monthly with 4,900
providers throughout the Commonwealth.
Year Deployed:
Application Environment:
Database:
Application Architecture:
2001
Visual Basic 6.0
MS SQL Server 2005
Distributed, client server
C ONTRACTS /V ENDOR Q UERY
The Contracts/Vendor Query application manages contract issuance, amendments, and
renewals for contracts issued by EEC. Users can generate contract documents using the
application. The current Contracts application and database are not directly tied into the
Massachusetts Management, Accounting, and Reporting System (MMARS).
Year Deployed:
Application Environment:
Database:
Application Architecture:
2001
Visual Basic 6.0
MS SQL Server 2005
Client server
CORI/B ACKGROUND R ECORD C HECKS (BRC)
The CORI/Background Check application manages the intake, processing, and result
notifications for child care workers and others with direct, unsupervised contact with children in
the Commonwealth. EEC conducts criminal background checks in coordination with the
Criminal History Systems Board (CHSB) and child abuse and neglect background checks in
coordination with the Department of Children and Families (DCF). In 2008, EEC conducted
nearly 100,000 background checks. Also in 2008, EEC released the BRC Manager to provide
secure, online notifications of BRC results, and in 2009, implemented an XML-based web
services exchange with DCF for the matching of BRC requests against supported DCF records.
Year Deployed:
Application Environment:
Database:
Application Architecture:
1998
Visual Basic 6.0
MS SQL Server 2005
Client server
D ATA W AREHOUSE /D ASHBOARD R EPORTING
The EEC Data Warehouse is a prototype application based on Microsoft SQL Server 2005
Analysis Services. This warehouse contains information from a variety of EEC’s legacy
databases. New standardized reports are continuously being developed utilizing the underlying
information in the data warehouse. The data warehouse will continue to be maintained by the
EEC IT Operations Group.
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Year Deployed:
Application Environment:
Database:
Application Architecture:
2007
MS SQL Server 2008 Analysis Services
MS SQL Server 2008
Data warehouse
EEC W EB S ITE
EEC’s web site is a large public-facing website hosting information pertaining to families,
providers, educators, and the general public. The EEC web site is accessible at
www.eec.ma.state.us and utilizes the standards promulgated by Mass.gov. The web site was
recently portalization by ITD as part of Mass.gov.
Year Deployed:
Application Environment:
Database:
Application Architecture:
2000/2005 current
MS .Net Framework
MS SQL Server 2005
Internet/web
E CCIMS
eCCIMS is an online, browser-based system utilized by 250 child care providers to track
eligibility, intake, attendance, and billing for contracted child care. Contracted services are
provided to approximately 18,000 children. Data from EEC’s Licensing and Contracts databases
replicate to eCCIMS nightly. eCCIMS permits online submission of billing, but there is no
connection to Commonwealth’s MMARS system.
Year Deployed:
Application Environment:
Database:
Application Architecture:
2005
ASP and MS .Net Framework
MS SQL Server 2005
Internet/web
EECRS ( FORMERLY T RACKING S YSTEM )
The EECRS (formerly known as the Tracking System) tracks information about self-reported
incidents and third-party complaints alleging regulatory malfeasance on the part of licensed
child care providers. The system records the allegations, tracks regulation violations, and
includes templates for reporting. The Tracking database is integrated with EEC’s Licensing
database.
Year Deployed:
Application Environment:
Database:
Application Architecture:
2002
Visual Basic 6.0
MS SQL Server 2005
Client server
G RANTS D ATA S OURCES
EEC administers multiple grants to improve early education and care and to meet the unique
needs of young children. The Grants database and Grants Management Spreadsheet are used
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to manage grant budgets and spending. They also aids in the submission of required
documentation. Current grant programs include Community Partnerships for Children, Early
Childhood Special Education, Massachusetts Family Network, Head Start Supplemental Grant,
Parent-Child Home Program, and Universal Pre-Kindergarten Classroom Quality and Assessment
Planning.
Year Deployed:
Application Environment:
Database:
Application Architecture:
2004
MS Access, MS Excel
MS SQL Server 2005
1-tier
L ICENSING
The Licensing application and database store information about all licensed child care providers
in the state. Licensors, regional staff, and other EEC users record applications for licensure,
collect licensing fees (about one million dollars annually), issue licenses, and maintain the status
of licenses (e.g., moves, closings, freezes) using this application. The application also tracks
interactions with and visits to programs and other licensing transactions. The Licensing
application also includes a reminder system to help licensors track upcoming due dates, next
steps, and other activities associated with the complaint and licensing processes and licensor
caseloads.
In 2010 the Licensing application, which has been in production since 2003, was ported from a
client server to a web based environment.
Year Deployed:
Application Environment:
Database:
Application Architecture:
2010
MS .Net Framework 3.5
MS SQL Server 2005
Internet/web
P ROFESSIONAL C ERTIFICATIONS AND S CHOLARSHIPS
The Professional Certifications (formerly known as the Teacher Qualifications or TQ system) is a
browser-based application accessed via EEC’s public web site. Applicants can use the online
system to enter and submit applications for EEC certification as teachers, lead teachers, or
directors under EEC’s group child care regulations. Applicants can also review the status of
their applications online. A related smaller application manages scholarships originating from
the Department of Higher Education.
Year Deployed:
Application Environment:
Database:
Application Architecture:
2006
MS .Net 1.1 Framework, VB.Net
MS SQL Server 2005
Internet/web
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P ROFESSIONAL Q UALIFICATIONS R EGISTRY
The Professional Qualifications Registry is a browser-based application accessed via EEC’s public
web site. The Registry is master repository of all early education and out of school time
educators, including those who are working programs that are and are not subject to EEC
licensure. It provides educators with a common place to track their qualifications and
professional development over time. The Registry shares information with the Professional
Certifications system. However, the Registry has a much broader population of records than
the Professional Certification system which includes only those educators who have applied for
an EEC Certification.
Year Deployed:
Application Environment:
Database:
Application Architecture:
2010
MS .Net 3.5 Framework,
MS SQL Server 2005
Internet/web
Q UALITY R ATING AND I MPROVEMENT S YSTEM (QRIS) P ROGRAM M ANAGER
A Quality Rating and Improvement System (QRIS) is a method to assess, improve, and
communicate the level of quality in early education and care and after-school settings. QRIS
are similar to other consumer rating systems in that they "rate" goods or services to provide
customers with a better understanding about the quality of that item. EEC’s QRIS Program
Manager supports the submission and evaluation of program applications for QRIS ratings.
Year Deployed:
Application Environment:
Database:
Application Architecture:
2010
MS .Net 3.5 Framework
MS SQL Server 2005
Internet/web
W AITLIST M ANAGEMENT S YSTEM ( IN P ROCESS )
EEC offers financial assistance to help eligible low-income working and at risk families pay for
early education and care and out-of-school time programs. EEC is legislatively mandated to
maintain a consolidated waiting list for all subsidized early education and care programs and
services in the Commonwealth. EEC is in the process of customizing a centralized Waiting List
solution (KinderWait) to improve data collection and manage subsidized care administration.
Year Deployed:
Application Environment:
Database:
Application Architecture:
2011 (planned)
MS .Net 3.5 Framework
MS SQL Server 2008
Internet/web
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S UPPORT A PPLICATIONS
Support applications are used by EEC staff on a daily basis to perform activities that may or
may not be associated with the specified area applications. These support applications tend to
use a common implementation across workstations and include the applications generally
considered office desktop applications.
Currently, EEC workstations and laptops utilize a standardized configuration of Microsoft Office
2007.
Category
Support Application (comments)
Email
Microsoft Outlook 2007
Microsoft Exchange Server (managed by the Information Technology
Division of the Commonwealth)
Collaboration
Microsoft SharePoint 2007
Microsoft Project 2003/07 (migration to 2007 planned during life of
Unified System Project)
Spreadsheet
Microsoft Excel 2007
Data Analysis
Microsoft Access 2007
SQLServer Report Builder (EEC is currently looking to expand use of
this tool)
Word Processing
Microsoft Word 2007
Reporting
Microsoft SQL Server 2008 Reporting Services (upgraded RS in
coordination with DBMS upgrade)
OLAP Cubes (as a component of the EEC data warehouse)
Antivirus
Symantec Antivirus 10.1.8 (versions updated as necessary)
A PPLICATION P LATFORM S ERVICES , P ROTOCOLS ,
AND
T OOLS
EEC utilizes the following suite of services, protocols, and tools to develop and support its
existing applications. Depending on the fit with the technology infrastructure of the proposed
product, these may be utilized in developing and implementing Thread 1: Financial Assistance
of Unified System. Vendors should take these into consideration as part of their bids.
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Additional services, protocols, and tools may be considered as appropriate for the Unified
System Project.
S ERVICES
The elements included in this part of the TRM provide the environment for applications to be
developed, to interact with other applications, and to utilize the computing platform. Most of
these elements are third-party packages. Where available, the planned version number has
been included. Other elements may be in-house developed or open source tools. Several of
the services listed below are common services that are fundamental services intended to be
used across area applications. These include security, data management, systems
management, or other key application services.
Below is a listing of the current primary services that the responding Vendors should take into
consideration as part of their bids. Additional or alternate services may be considered, as
appropriate, for the Unified System Project.
Category
Services (comments)
Virtual Server
Management
VMware ESX Server (currently being procured for legacy server
Network Operating
System
Microsoft Windows Server 2008 OS (EEC plans to upgrade its server
Data Management
Microsoft SQL Server 2005/08 (EEC plans to upgrade its DBMS from
Language
Microsoft .Net Framework 3.5 (EEC utilizes various versions of
replacement)
OS from 2003 to 2008 for the Unified System Project)
SQL Server 2005 to 2008 for the Unified System Project; other legacy
applications may continue to use older versions of MS SQL Server)
Microsoft Component Object Model in current implementations)
Visual Studio 2008 (prior EEC applications have use Visual Basic 6.0)
Team Foundation Server (planned to be used for team project
management including version control)
Web Server
Microsoft IIS 7.0 (EEC currently uses IIS 6.0 as its web server)
Application Server
Microsoft Windows Server 2008 (EEC plans to migrate from Windows
Messaging/Web
Services
Microsoft Message Queuing 4.0
Server 2003 to 2008 for the Unified System Project)
Windows Communication Foundation (WCF)
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XML-based web services (WS)
User Authentication
EEC Single Sign-on (EEC SSO was implemented in February 2008 to
provide a single source for user authentication across all EEC browser
accessible applications. Vendors will need to access whether the EEC
Single Sign-on is sufficient to meet the needs of the Unified System.
Vendors may recommend other solutions for user authentication.)
P ROTOCOLS
Below is a listing of the primary protocols that the responding Vendors should take into
consideration as part of their bids. Additional protocols may be considered, as appropriate, for
the Unified System Project.
Category
Protocols (comments)
Database Protocols
ADO.Net (most prominent protocol used by EEC)
Open Database Connectivity (ODBC)
Java Database Connectivity (JDBC)
Object Linking and Embedding, Database (OLE-DB)
Security Protocols
Secure Sockets Layer (SSL)
Transport Layer Security (TLS)
Messaging Protocols
Extensible Markup Language (XML)
Simple Object Access Protocol (SOAP)
Transport Protocols
Hypertext Transfer Protocol (HTTP)
Hypertext Transfer Protocol over Secure Socket (HTTPS)
Simple Mail Transfer Protocol (SMTP)
File Transfer Protocol (FTP)
Transmission Control Protocol (TCP)
T OOLS
The final grouping in this area of the TRM is tools. Several of the tools listed below may apply
chiefly to the hardware environment on which the area applications will reside. Vendors may
propose suggested tools in addition to the ones listed below, in particular for categories listed
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as “TBD.”
Category
Tools (comments)
User Interface
Authoring
Visual Studio 2008 (EEC currently uses Visual Basic 6.0 for many
legacy applications)
Version control using Visual SourceSafe or TFS
iRise (EEC has licenses for iRise as a simulation and prototyping user
interface tool. This tool does not generate code but may be used in
application design to quickly solicit user feedback.)
Load Balancing
VMware ESX Server
Tape/Backup
Management
Symantec Backup Exec 10/12 (EEC expects to upgrade to version 12
for the Unified System Project)
Ultrium LTO
Fault and Recovery
VMware ESX Server
HP Insight Manager
Performance and
Capacity
Visual Studio Team System Test Edition (EEC is considering adopting
this product for wider use)
Forms and Reports
Adobe Portable Document Format (PDF)
HyperText Markup Language (HTML)
Microsoft SQL Server 2008 Reporting Services (EEC plans to upgrade
its reporting services in coordination with its DBMS)
User Documentation
TBD (EEC is considering Adobe RoboHelp 7 and currently uses
Requirements
Tracking
TBD (EEC is considering use of MS SharePoint and Team Foundation
Automated Testing
TBD (EEC is considering Visual Studio Team System Test Edition as
Incident Tracking
TBD (EEC currently uses BugTracker for incident tracking and
BrainShark for audio/visual instructions)
Serve for project and team management including requirements
tracking)
an automated testing tool)
application changes and is planning on using Team Foundation Server
going forward)
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Accessibility Testing
Firefox Accessibility Extension
N ETWORKING , I NFORMATION E XCHANGE ,
AND
U SERS
The final area of the Technical Reference Model depicts the external interactions for the area
applications, including how applications are accessed and by whom. Details about planned
information exchanges are included in the Appendix A – “Product Functionality Matrix” and
Appendix D – “Detailed Requirements Document.”
EEC’s web-based applications are accessed via the Massachusetts Access to Government
Network (MAGNet) developed and maintained by the Information Technology Division of the
Commonwealth. The system must comply with all Information Technology Division’s Enterprise
and MAGNet’s architecture, policies, and standards. In particular, the Vendor must abide by the
specifications in the following libraries of standards in the Commonwealth’s Enterprise Technical
Reference Model (ETRM) and the Information Technology Architecture and Enterprise
Standards. EEC is responsible for maintaining its local area network, on which the Unified
System will be developed and deployed for internal users.
Category
Networking Element (comments)
Internet Access
MAGNet (managed and maintained by Commonwealth’s Information
Firewall/WAN
MAGNet (managed and maintained by Commonwealth’s Information
LAN Management
HP Insight Manager
Technology Division)
Technology Division)
Microsoft Windows Server Update Services (manages software
distribution)
Based on the requirements for the planned Unified System, EEC expects data exchanges with
the following Commonwealth entities as part of the scope of this solicitation for Thread 1:
Financial Assistance. The table below summarizes the nature of the planned exchanges with
these agencies. Please see the Detailed Requirements Document for a comprehensive list of all
required exchanges across all threads and the details of each exchange.
Sending/Receiving
Agency
Department of
Children and Families
(DCF)
Nature of Exchange


Provide child, family and authorization/termination information for
all families referred by DCF to EEC
Access status of children in care
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Department of
Elementary and
Secondary Education
(ESE)


Obtain SASID and child information
Share information on comprehensive and longitudinal development
profile for the child
Department of
Transitional
Assistance (DTA)


Provide child, family and authorization/termination information for
all families referred by DTA to EEC
Access status of children in care
OCS MMARS





Manage vendors and contracts
Manage encumbrances
Manage payments
Manage receivables
Track accounts
EEC internal users include the staff of the Department located at the EEC Central Office and at
five EEC regional offices. There are approximately 180 internal users of EEC applications. To a
large extent, these users currently access the EEC user applications using standardized
workstation configurations of Microsoft XP Professional and IE 8.0.
Category
Internal Users Elements (comments)
Operating System
Microsoft XP Professional (EEC may upgrade its workstation OS to MS
Browser
Microsoft Internet Explorer 8.0 (EEC may to upgrade its workstation
Windows 7.0 or other Microsoft OS over the life of the Unified System
Project)
standard web browser from IE 8.0 to a higher version over the life of
the Unified System Project)
EEC’s web applications will be accessed by approximately 20,000 to 30,000 users throughout
the Commonwealth. Of this total, approximately 1,000 to 2,000 users will access EEC
applications from partner agencies (e.g., child care resource and referral agencies) at a
moderate level of usage. The remainder of the external users will access EEC applications
relatively infrequently. These users utilize a variety of different Intel and Mac based computers
and various operating systems and browsers.
Category
External Users Elements (comments)
Operating System
Windows XP
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Windows Vista
Windows 7
Max OS X 10.4+
(external users may access EEC area applications using a variety of
different operating systems, including Windows-based or Mac-based
systems)
Browser
Microsoft Internet Explorer 6.0+
Mozilla Firefox 2.0+
Safari 3.0+
Google Chrome
(external users may access EEC area applications using any of the
specified supported browsers)
P LANNED H ARDWARE
AND
N ETWORK
Below is a diagram of the planned environments for the Unified System. EEC plans on utilizing
a mix of dedicated HP Proliant DL380 G5 dedicated servers and virtual machines. Dedicated
servers have been planned for the production application server and the production database
server. Virtual machines are planned for the web server, the development environments, and
the test environments. All access via the internet will be via the Commonwealth’s MAGNet
network, managed by the Information Technology Division.
Additional hardware will likely be purchased for the project as the Unified System is being
developed. In addition to those servers listed, EEC will provide the successful Bidder with
additional details concerning its existing and planned servers and network topography.
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EEC Offices
External Users
Metro Boston
(T1, Hub linked to 25+ PCs)
External Access
ITD
EEC DMZ (51 Sleeper St)
Southeast Mass
(T1, Switch to 25+ PCs)
Production Web Server (VM)
HP Proliant DL380 G5
4x 36 GB HD
2x Quad Core 3.16 GHz
32 GB RAM
Quad Port NIC
Vmware ESX
MS Server 2008
MS IIS 7.0
ITD Firewall for 51 Sleeper St
Northeast Mass
(T1, Switch to 25+ PCs)
Switch for Subnet
MAGNet
Central Mass
(T1, Switch to 25+ PCs)
Western Mass
(T1, Switch to 25+ PCs)
Production Database Server
HP Proliant DL380 G5
6x 72 GB HD
2x Quad Core 3.16 GHz
4 GB RAM
Duel Port NIC
MS Server 2008
MS SQL Server 2008
Production Application Server
HP Proliant DL380 G5
6x 72 GB HD
2x Quad Core 3.16 GHz
4 GB RAM
Duel Port NIC
MS Server 2008
Development Application Server (VM)
HP Proliant DL380 G5
4x 36 GB HD
2x Quad Core 3.16 GHz
Development Database Server (VM) Test Application Server (VM)
32 GB RAM
HP Proliant DL380 G5
HP Proliant DL380 G5
Quad Port NIC
4x 36 GB HD
4x 36 GB HD
Vmware ESX
2x Quad Core 3.16 GHz
2x Quad Core 3.16 GHz
MS Server 2008
32 GB RAM
32 GB RAM
Quad Port NIC
Quad Port NIC
Vmware ESX
Vmware ESX
MS Server 2008
MS Server 2008
MS SQL Server 2008
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Central Office
(Switch to 90+ PCs)
Test Database Server (VM)
HP Proliant DL380 G5
4x 36 GB HD
2x Quad Core 3.16 GHz
32 GB RAM
Quad Port NIC
Vmware ESX
MS Server 2008
MS SQL Server 2008
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