Potential Problem Analysis
What could get in the way of the perfect technology roll out?
Type of Situation
Typical Pitfall
Being Reactive
Process
Potential Problem Analysis
Steps
1.
2.
3.
4.
Potential Problem
Analysis
Objective
To identify what
could go wrong if a
particular course of
action is followed
and to come up
with ways to
prevent those
things from
happenings
Plans and Changes
Predict potential problems
List likely causes
Agree on preventive
Note contingent Actions {capitalizing} actions
Questions that guide the process
-
What could go wrong? What problems could arise?
What could make this potential problem happen?
(causes)
What can we do to keep each likely cause from
happening? (preventive actions)
What can we do if the problem occurs despite our
preventive actions? (contingent actions)
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Questions the client should ask
-
Who did you involve in the Potential Problem
Analysis?
What potential problems were identified?
What preventive actions are planned?
What contingent actions are planned?
Potential Problem Analysis
What could get in the way of the perfect technology roll out?
Decision/Change/Initiative/Project to be implemented: Jack Swigert Magnet School of America Grant
Predict Potential
Problems
List Likely Causes
1. What could go wrong?
2. What problems could arise?
No key inventory keeper.
1. What could cause this potential
No building inventory system.
We have not had a need for an
inventory system given our
current inventory.
Agree on Preventive
Actions
Note Contingent Actions
1. What can we do to keep this
1. What can we do if the potential
likely cause from occurring?
problem?
No one has been assigned.
Assign someone. Larry
Assigned: Decision by 2/16/11
 Custom application of
inventory system.
Gwen Giddens or
Mellissa Smead and
George Noble
(warehouse)
 Lessons learned from
Galileo.
 Audit system.
 Lori is in charge:
Decision by 2/18
2
problem occurs?
Assign backup person.
1. Purchase our own
accountability system.
Potential Problem Analysis
What could get in the way of the perfect technology roll out?
Predict Potential
Problems
1. What could go wrong?
2. What problems could arise?
No identified location to store
material.
List Likely Causes
1. What could cause this potential
Agree on Preventive
Actions
Note Contingent Actions
1. What can we do to keep this
1. What can we do if the potential
likely cause from occurring?
problem?
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No available rooms.
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3
Rent storage pod.
Location of pod for
convenience
Who has access to the
secured area?
Risk management.
MariPat is in charge,
with Derek and Jessica
Decision by 2/18/2011
problem occurs?


Contact the Space
Foundation.
Storage unit.
Potential Problem Analysis
What could get in the way of the perfect technology roll out?
Predict Potential
Problems
1. What could go wrong?
2. What problems could arise?
No communication
plan/system for replaced items
with downtown.
List Likely Causes
1. What could cause this potential
Agree on Preventive
Actions
Note Contingent Actions
1. What can we do to keep this
1. What can we do if the potential
likely cause from occurring?
problem?

No plan for replaced
technology hardware.
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4
We have a plan in place
to decide final
destination for
hardware. Interested
parties are Teina
McConnell, Dan Boltjes,
Robert Curran, Bryce
McClain (Robotics at
Coronado), warehouse
designee (George
Nobel), Mary Ley, Lori
Wilson, Derek Swanson
Know room by room
plan.
MariPat is in charge, of
setting meeting.
Meeting takes place by
2/25/2011
problem occurs?


Find temporary location
for retired materials.
Temporary storage
“pods”. George or
Procurement. Talk to
Dan B. for Timing.
Potential Problem Analysis
What could get in the way of the perfect technology roll out?
Predict Potential
Problems
1. What could go wrong?
2. What problems could arise?
Staff unclear how to use new
materials (Tier 1 and Tier 2
delivery), on usage location of
technology. Teachers not clear
on expectations for
technological integration.
List Likely Causes
1. What could cause this potential
Agree on Preventive
Actions
Note Contingent Actions
1. What can we do to keep this
1. What can we do if the potential
problem?
likely cause from occurring?
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Teachers not tech
savvy.
Vision is not
institutionalized.
No help protocol in
place.
Norms and
expectations
Don’t know what tech
in the classroom looks
like.
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Include non-tech staff
in sounding board
/focus groups.
Develop and
communicate PD Plan
Tier 1 and 2, including
help contact.
Make part of
professional growth
plan for 2011-2012.
Written Expectations
Make teachers sign as
contract(Check with
John Keane about
legality.
Peers model technology
in class.
Assign Technology
Buddy.
Allison and Derek will
be in charge. The PD
and Contract will be
prepared by March 4th.
problem occurs?

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
Tier II and Tier III
Survey why the
institutionalization of
vision has not occurred.
Data supports
perceptions.
Number of requests for
help.
Survey regarding the
clarity of the
technology integration
Call in expert help and
outside eyes.
Teacher focus group.
Potential Problem Analysis
What could get in the way of the perfect technology roll out?
Predict Potential
Problems
1. What could go wrong?
2. What problems could arise?
Who is setting up staff
equipment? No teacher checkout system. Whose role and
responsibility?
Identify a process around get
staff needs for software.
How do we handle the
increased load for
repair/service.
No loss prevention plan in
place.
List Likely Causes
1. What could cause this potential
Agree on Preventive
Actions
Note Contingent Actions
1. What can we do to keep this
1. What can we do if the potential
likely cause from occurring?
problem?
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problem occurs?
Potential Problem Analysis
What could get in the way of the perfect technology roll out?
Predict Potential
Problems
1. What could go wrong?
2. What problems could arise?
Students may lose/ have the
device stolen.
List Likely Causes
1. What could cause this potential
Agree on Preventive
Actions
Note Contingent Actions
1. What can we do to keep this
1. What can we do if the potential
likely cause from occurring?
problem?
The device that the students
have is of high value and may
be stolen. As a generalization,
middle school students have a
tendency to lose items.
A framework of punitive and
positive actions will be
developed. Also, a selfinsurance policy will be
developed to account for
devices that require a police
report. Students that cannot
afford the cost of the insurance
will be required to participate
in community service to differ
the cost. Students will also
have the option of choosing
not to participate in the
insurance program, but will be
responsible for the full
replacement cost. Payment
plans could also be negotiated.
Training will be provided to
students and parents in the
proper care/handling of the
batteries/devices.
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problem occurs?
If a laptop is lost, we will be
able to replace the cost of the
computer from the insurance
fund. A deductible will be
collected from the student to
reinforce the importance
device care. Should a student
not be able to afford the cost
for the deductible or refuses to
pay for replacement,
community service may be
assigned.
Potential Problem Analysis
What could get in the way of the perfect technology roll out?
Predict Potential
Problems
1. What could go wrong?
2. What problems could arise?
Students may let relatives, or
they themselves, use the
computer for inappropriate
purposes.
List Likely Causes
1. What could cause this potential
problem?
1. The problem is caused
by misunderstanding
related to the end user
agreement or lack of
appropriate credentials
to access the devices.
Agree on Preventive
Actions
Note Contingent Actions
1. What can we do to keep this
1. What can we do if the potential
likely cause from occurring?
The student laptops will display
a message on the login screen
that will provide access to the
user agreement. By signing in
they will acknowledge that the
content that they view on the
computer will fall into
accordance of the agreement.
Additionally, depending upon
what the view of the District
Eleven attorney is, we may
have to filter content to the
computer regardless of
location. If this is the case, a
filter could be installed directly
to every device, or content
would have to return through
the district network to play off
the district filter.
As a further deterrent,
keystrokes could be recorded
and be used in an investigative
sense. This solution may need
to be reviewed by the District
8 11 Attorney.
Training will be provided to
students and parents in the
problem occurs?
As before, there will be a
framework of punitive actions
attached to student behaviors.
These will align to the
appropriate actions that a
student would be held to if the
behavior had occurred not
using the technology.
Potential Problem Analysis
What could get in the way of the perfect technology roll out?
Predict Potential
Problems
1. What could go wrong?
2. What problems could arise?
List Likely Causes
1. What could cause this potential
Agree on Preventive
Actions
Note Contingent Actions
1. What can we do to keep this
1. What can we do if the potential
likely cause from occurring?
problem?
The natural wear of the battery
The batteries of the device may is such that it will wear out
not last for the lifetime of the
over the course of 12 to 24
device or students may not
months. Students that do not
charge their devices
charge their battery may not
consistently, either way
be aware of the need or have
leading to the loss of use on
the foresight.
the device.
In addition to a laptop
insurance fund, there will be a
battery usage fee, where the
student will have to pay for the
battery life that declines while
they are in possession of the
device. As batteries fail, a
funding stream for
replacement is available.
Training will be provided to
students and parents in the
proper care/handling of the
batteries/devices.
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problem occurs?
Grant funding may provide for
battery replacements in the
short run; however, school
funding may be allotted should
the battery usage fee not be
self-sustaining. Fund raising is
also an option.
A framework for punitive
actions should a student not
prioritize the charging of their
device may be implemented.
Extra batteries may be ordered
to provide students that have
forgotten to charge power for
the day.
Potential Problem Analysis
What could get in the way of the perfect technology roll out?
Predict Potential
Problems
1. What could go wrong?
2. What problems could arise?
Device is broken through
normal usage or is normal
wear occurs.
List Likely Causes
1. What could cause this potential
Agree on Preventive
Actions
Note Contingent Actions
1. What can we do to keep this
1. What can we do if the potential
likely cause from occurring?
problem?
Natural causes of wear and
tear on devices.
Dell will provide Complete Care
that covers the normal wear
and tear of a device over a set
period of time. Our contract
will include cover over four
years.
Training will be provided to
students and parents in the
proper care/handling of the
batteries/devices.
problem occurs?
The student insurance fund can
provide for renewal or repair
of laptops beyond the four
year contract.
User inflicted damage can be
accounted for through a
framework of punitive actions.
Items of future thought:
Maintain technology capacity inspite of staff turnover.
We need to create sustainability for roll-out of technology to new staff.
We need to consider 21st Century Skills in the implementation of technology, where the technology is not for technology sake, but
rather to promote those skills.
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