Ageing well in Hampshire
Older People’s Well-Being Strategy
April 2011 – March 2014
Joint Partnership Action Plan
Year 2 – July 2012- June 2013
Page 1 of 22
Ageing well in Hampshire - Older People’s Well-Being Strategy Action Plan
April 2011 – March 2014
Introduction
1. The outcomes resulting from this action plan will support the Hampshire prevention and early intervention agenda and the
county and local Health and Wellbeing Board and strategies as they develop.
2. This action plan identifies and prioritise the key initiatives agreed by the partner organisations and older people to achieve
the aims and objectives of Ageing well in Hampshire – Older People’s Well-Being strategy April 2011- March 2014.
3. The resources to achieve this action plan are provided from volunteers and voluntary organisations, Hampshire County
Council and other partner statutory organisations. The Hampshire County Council Older People’s Well-Being team will
facilitate this to happen.
4. Partners are involved jointly in the projects and initiatives outlined in this action plan in addition to the main work of their
individual organisations.
5. An Equality Impact Assessment has been carried out and will continue to influence the action plan for the next 3 years.
6. The work of this action plan will link to other relevant strategies and plans to ensure a joined up and coordinated approach.
7. This action plan builds upon and progresses the successes from the action plan April 2008 – March 2011.
8. The evaluation framework established with partners with the support of NDTi will sit alongside.
9. Each project/action will be reviewed annually, and monitoring reports will be presented to the Joint Older People’s WellBeing Steering Group on a quarterly basis.
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10. To maintain the partnership approach of the strategy and this action plan, the following infra- structure meetings and forums
are regularly held :10.1 – Joint Older People’s Well-Being Steering Group on a quarterly basis
10.2 - Older People’s Well-Being meeting with district/borough councils on a quarterly basis
10.3 - Hampshire Association of Older People’s Forums on a bi-monthly basis.
11. The projects/actions that are set out below link to the 16 county priorities listed in the Older People’s Well-Being Strategy and
within the 7 Dimensions of Independence. The reference to the County priority number(s) that the project/action supports can
be found in the end column of the Action Plan.
12. The work programme has been structured around the five objectives from the strategy . These are:1. To ensure that older people can obtain the information they need when they need it to enable them to more
effectively access services.
2. To support access to, and increase the range of, social and community activities available for older people, in
order to help tackle social isolation and loneliness.
3. To ensure there are the means to develop ways of providing “that bit of help “ at the right time, for example a
listening ear, help with gardening and home maintenance.
4. To help people plan for a fulfilled older age by developing a positive ageing campaign for Hampshire.
5. To identify opportunities to reach out into communities. This will include engaging hard to reach and help
isolated older people.
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The priorities in ranked order:1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Getting about on transport as easily as possible
Knowing about the benefits I am entitled to
Clear Information about health and wellbeing
Ways to feel safe out and about
Knowing more about home maintenance services
More information about what activities are available nearby
Ways to feel safe at home including community alarms and Telecare
Finding trustworthy gardening support
Knowing more about housework and cleaning services
Finding out about physical activities I can do
Knowing about useful websites and phone numbers
Help to use computers
Information about older people's forums
Knowing more about energy saving and home insulation
Taking part in activities with young people
Opportunities to volunteer.
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Abbreviations
ACH – Age Concern Hampshire
ACSO - Accredited Community Services Officers
B&DBC- Basingstoke and Deane Borough Council
GPCCC – GP-Clinical Commissioning Groups
CAH – Community Action Hampshire
CVS- Council for Voluntary Service
DWP - Department of Works and Pensions
GNSSH -Good Neighbour Support Service Hampshire
HCC- Hampshire County Council
HCC CIS - Hampshire County Council Corporate Information Service
HCC CIT- Hampshire County Council Community Innovation Team
HCC ASD - Hampshire County Council - Adult Services department
HCC CCBS - Hampshire County Council - Culture Communities and Business Services
HCC OPWBT Older People’s Well-Being Team
HPFT - Hampshire Partnership NHS Foundation Trust
HIA - Home Improvement Agency
HAOPF - Hampshire Association of Older People’s Forums
HALC - Hampshire Association of Local Councils
HNVC - Hampshire Network of Councils for Voluntary Services
HIWCF - Hampshire and Isle of Wight Community Foundation
F&R - Fire and Rescue Service
NFDC - New Forest District Council
NDTi - National Development Team for Inclusion
nef – New Economic Foundation
OPAL - Older People’s Area Link Project
RNIB - Royal National Institute for the Blind SHIP - Southampton, Hampshire, Isle of Wight and Portsmouth PCT cluster
TVBC - Test Valley Borough Council
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Objective I
 To ensure that older people can obtain the information they need when they need it to enable
them to more effectively access services.
Project /action
Key tasks year 2
Timescale
Partners – lead
partner
1.1
Improve range of
1. Regular reviews of
Quarterly
information and
bettertime website with
access to information
partners and older people
about older people’s
and amend accordingly
well-being activities 2. Partners to carry out review Quarterly
on:of their websites for ease of
accessing partners
information
 HCC website
All year
 Partners websites 3. Coordinate and expand
information provision at
local events, flu clinics etc
All partners
involved
1.2
To continue to
1. To produce second training
develop the usage
DVD
and scope of Trigger 2. Joint training with F&R.
Tool for those in
contact with older
people living in the
3. Produce revised training
community.
pack including e-learning
package and updated
trigger tool
HCC OPWBT,
Trading Standards,
OPAL, Pension
Service, F&R,
Carers Together,
NHS, Police +
voluntary and
community
organisations
Dec 2012
Sept
2012–
June 2013
November
2012
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Achievements in
year 2
County
Priorities
Supported
1-16
1-16
Project /action
Key tasks year 2
4. Target training to HCC
dept and NHS teams .
1.3
To promote OPAL
1. To consolidate ,promote
Hampshire -wide
and review the model of
Telephone Advice &
working with Hantsdirect,
visiting support Line (
CIT ,Village Agents and
to local communities.
other information services
across the county.
2. To increase by 15% the
numbers of volunteers.
4. Review and amend current
publicity based on
feedback received.
Timescale
Partners – lead
partner
Achievements in
year 2
County
Priorities
Supported
Jan 2013
All year
Age Concern
Hampshire,
OPWBT, HCC CIT,
HCC CIS + all
partners
1-16
All year
Janaury
2013
1.4
To roll out the
1. To establish 20 village
July 2013
Village Agent project
agent areas
in line with the three 2. Recruit and train new
all year
year action plan
volunteers and support
starting July 2012.
existing ones
5. To provide monitoring and
all year
evaluation using nef tool,
outcome stories, quantative
data and establish the
external IT monitoring
system
Age Concern
Hampshire,
OPWBT ,F&R,
Hants local,
Neighbourhood
Watch, TVBC,
B&DBC, NFDC,
East Hants DC,
,Eastleigh BC, Hart
DC, Winchester CC
HALC + all partners
1-16
1.5
To expand the
computer skills
Age Concern
Hampshire, HCC
12
1. Develop existing network
Dec 2012
– March
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Project /action
network to promote
and increase
community based IT
classes for older
people
1.6
Key tasks year 2
2. Mapping of existing
resources and publicity
3. Establish a pilot computer
maintenance project with
one school. Evaluate and
extend the pilot if
appropriate
4. Bid for funding to continue
IT classes for visually
impaired
Improve the
1. Maintain the established
opportunities for
Hampshire Benefits
accessing accurate
Partnership linked to
benefit advice across
Hampshire Advice Network
the county
2. Provide training and
information to support
partners on new welfare
benefits
3. Training of organisations to
enable them to be
recognised as DWP
partners on the Bettertime
website
Timescale
Partners – lead
partner
2013
Jan 2013
Adult Learning,
Carers Together,
HCC CCBS,
Community First
East Hants,
Sensory
Impairment Team
HCC, + all partners
Feb 2013
Achievements in
year 2
County
Priorities
Supported
????
All year
Mar 2013
Jan –June
2013
DWP, Citizens
Advice Hampshire,
District Councils,
voluntary and
community sector,
HALC, HCC
OPWBT, Adult
Services, CCBS,
Princess Royal
Trust for Carers,
Age Concern
Hampshire, CAB,
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2
Project /action
1.7
Coordinate the
provision of
information on
alternative transport
options
Key tasks year 2
1. Ensure partners and
community groups are kept
up to date on how to
access information to
cascade into the
community
Timescale
Partners – lead
partner
all year
OPWBT HCC
passenger
transport , voluntary
sector partners,
district councils,
HALC,
HNCVS,HAOPF
local transport
forums
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Achievements in
year 2
County
Priorities
Supported
1
Objective 2
To support access to, and the range of, social and community activities available for older people, in
order to help tackle social isolation and loneliness.
Project /action
2.1
2.2
A voluntary sector
partnership network
established
To expand the
1.
coverage and uptake
of the Better Balance
for life falls
prevention physical
activity project
Key tasks year 2
1. Consolidate membership of
the group led by
Brendoncare Club
Hampshire
2. Identify and implement joint
projects concentrating on
“younger old”
To establish a network of
PSI classes called Steady
and strong with trained
instructors as part of the
falls strategy and bone
health pathway.
2. To set up falls prevention
programme with at least
two CCG
Timescale
Partners – lead
partner
All year
Brendoncare –
Age concern
Hampshire, carers
Together, Princess
Royal Trust for
Carers, Good
Neighbour’s
Support Service,
Stannah
all year
October
2012
onwards
Sept 2012
onwards
OPWBT, Southern
Health NHS
Foundation Trust,
New Forest and
East Hants DC,
Brendoncare,
SHIP, HCC CCBS,
+ all partners ,
Supporting People ,
Sheltered Housing,
Care homes,
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Achievements in
year 2
County
Priorities
Supported
1,3,4,6,10,
3,10
Project /action
2.3
Key tasks year 2
3. Continue to obtain
monitoring and outcome
data from all activities
4. BBFL facilitator workshops
on training packs 1&2 to be
developed in conjunction
with specific organisations
as well as continuing the
community based
schedule
To promote Silver
1. Run a workshop on the use
song box and access
of silver song box with for
to singing in
care homes and community
community settings
centres.
2. Actively promote the use of
the silver song box in the
community and with hard to
reach groups
3. Measure numbers involved
& outcomes for Volunteers
& Participants
Timescale
Partners – lead
partner
All year
district councils,
leisure centres,
Public Health
Achievements in
year 2
County
Priorities
Supported
All year
September
2012
All year
Sing for Your Life,
OPWBT, CCBS,
voluntary
organisations,
HALC, district
councils
On - going
4. To work with CCBS to
December
develop the use of the song 2012 –
box in the community and
onwards
establish 2 regular
community activities
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3,6
Project /action
Key tasks year 2
Timescale
Partners – lead
partner
OPWBT,
Hampshire police
HCC Children’s
Services, WACA,
CAH, Adult
Learning , CCBS,
Housing
Associations ,Youth
Clubs H&IW, Hart
Voluntary Action,
district councils,
HALC
Carers Together,
OPAL, Good
Neighbours
Support Service,
Alzheimer’s
Society, Princess
Royal Trust for
Carers + all
partners
HCC CCBS
Library service ,
WRVS, Good
Neighbours
Support Service,,
CIT, voluntary
organisations, local
2.4
To extend the range
and coordination of
intergenerational
projects across the
county
1. To review the membership
of existing Hampshire
Intergenerational Group
and consider best way to
cascade good practice and
establish new initiatives
with partners.
November
2013
onwards
2.5
Provide access to
information on
befriending groups
across the county
1. Review current befriending
services and groups and
consider what support and
promotion can be provided
through the partnership
Nov 2012March
2013
2.6
Improve access to
1. 1. Assistant Library
information about
Managers trained by
HCC services by
Information Service staff
training and updating 2. 2. Training cascaded to
library staff about
Library Assistants
what's available via
Hantsweb including 3.
end Dec
2012
End of
March
2013
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Achievements in
year 2
County
Priorities
Supported
15
6
1-16
Project /action
Key tasks year 2
Timescale
self service
Replace the People's
Network in libraries
and improve free
access to IT
Continue the trigger
Tool programme for
the home library
volunteers
2.7
2.8
Continue to develop
the opportunities for
community
involvement in
sheltered housing
and extracare
housing units
Partners – lead
partner
Achievements in
year 2
County
Priorities
Supported
forums
3.Go Online project
implemented with library staff
trained by end of May 2013.
4. Collect numbers of
volunteers and new home
library users involved. And
outcome stories
1 Expand the numbers
involved in the sheltered
housing and extracare housing
group
2 Meet quarterly to share
ideas and develop initiatives
linked to support the OPWB
action plan
Promote mobility
1. Establish a working group
scooter safety
to review current research and
through a partnership activities and agree a plan for
approach
the year
All year
Aug 2012
onwards
Aug 2012
onwards
Sep 2012
onwards
OPWB, Supporting
People, community
housing , district
council , voluntary
organisations,
2,3,4,6,10,
14
OPWBT, village
agent, HALC,
voluntary
organisation
partners, Shop
Mobility Fareham,
Police, F&R, HCC
Road safety
1,6
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Project /action
2.9
Key tasks year 2
Promote Older Driver 1. Village Agents to organise
Assessment through a minimum of 5
local partners and
talks/workshops
networks
2. Promote through partners
information events
Timescale
Partners – lead
partner
Sept -2012
onwards
OPWBT, village
agent, Good
Neighbours
Support Service,
Brendoncare,+ all
partners
All year
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Achievements in
year 2
County
Priorities
Supported
1,6
Objective 3
To ensure there are the means to develop ways of providing “ a bit of help” at the right time, such
as a listening ear, help with gardening and home maintenance.
Timescale
Partners – lead
partner
Promote the
1. Promote the fund with local
“Businesses
Chamber of Commerce
Supporting Older
and HIWCF contacts &
People fund” (run by
Recruit min 2 new
HIWCF) to local
businesses
businesses – both
2. Agree priorities & run an
existing and new
annual grant funding round
3. Pursue ideas for
sponsorship & partnership
arrangements with local
businesses
Feb 2013
HIWCF,OPWBT
,local businesses,
HCC Economic
Development,
CCBS
Hampshire
Gardening Initiative
network (HGI) to
provide the
coordination and
oversee the annual
action plan
All year
Project /action
3.1
3.2
Key tasks year 2
1. To promote the use of the
intergenerational gardening
project directly with schools
through children’s services
and via HGI partners
2. Proactive campaign to
increase numbers of local
gardeners for the ACH
database of local independent
gardeners & monitor uptake
Achievements
in year 2
County
Priorities
Supported
1-16
May – July
2013
Jan 2013
All year
OPWBT, Shaw
Trust, Thrive, Age
Concern
Hampshire, Carers
Together, Home
Improvement
Agency, Sir Harold
Hillier gardens,
Brendoncare, Hart
Voluntary Action,
HCC CCBS
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8
Project /action
3.3
3.4
To promote and
monitor the Shaw
Trust Gardening
Support Service
To develop a
coordinated
approach to the
personal safety
issues identified in
the consultation
Key tasks year 2
1. To regularly promote the
service through community
groups and publicity
2. To provide on going
training to the gardeners on
information and support
around maintaining
independence incl. Trigger
Tool
3. To monitor and evaluate
incl outcome stories
1. To expand the membership
of the current Personal
Safety group to include the
whole county and establish
its action plan for the
county
2. Produce a personal safety
tool kit including an
intergenerational DVD for
partners to use in
community and individual
settings
Timescale
Partners – lead
partner
All year
Shaw Trust,
OPWBT,
Supporting people,
CIT, ACH,all
partners
Nov 2012
Feb 2013
September
2012
onwards
Neighbourhood
Watch , OPWBT
Police, Older
People’s Forums,
Trading Standards,
Robert Mays
school, districts
Crime Prevention
Groups, ACSO
Page 16 of 22
Achievements
in year 2
County
Priorities
Supported
8
4,7
Project /action
3.5
To take forward the
actions in the Eating
well-living well
community nutrition
strategy
Key tasks year 2
1. To include nutrition in the
new trigger tool DVD
2. To tender for the new
Community Meals
Specification
3. To implement the new
Community Meals Service
specification
4. To develop a series of
cookery demonstration
courses, run by trained
volunteers, targeting older
men across the county
supported by district
councils A minimum of 6.
5. To develop good nutrition
awareness activities
linked with Better balance
for life facilitator
workshops and talks.
Timescale
Partners – lead
partner
Aug 2012
OPWBT, district
councils, older
people, WRVS,
HCC HC3S
November
2012
April 2013
All year
all year
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Achievements
in year 2
County
Priorities
Supported
3
Project /action
3.6
3.7
3.8
3.9
Key tasks year 2
To run Hitting the
1. Establish the HTCS “offer”
Cold Spots fuel
with partners and launch
poverty project using
the campaign
Dept of health warm 2. Run a publicity campaign
homes and healthy
across the county
people funding
3. Closely monitor and
evaluate the outcomes of
the campaign
Provide clear
1. Work with Public Health to
information & support
ensure appropriate and
on health issues for
relevant information is
older people in
provided on key health
community settings
issues .Specific areas
include alcohol, nutrition,
exercise, mental and
emotional well-being
To promote the
1. To promote through Trigger
county wide handy
tool and Bettertime and
person scheme and
Care choices websites
Home Improvement
and Adaptations
Promote community 1. To promote through Trigger
access to assistive
tool and Bettertime and
technology (telecare
Care choices websites
and telehealth)
Timescale
Partners – lead
partner
October
2012
Shaw Trust,
OPWBT, HIA,
district councils,
F&R, HNCVS,+
voluntary
groups,TEC, CAB ,
Public health
Oct 2012
April 2103
Oct 2012April 2013
Sep 2012
– July
2013
OPWBT
Better Balance Coordinator, NHS
Hampshire, CCG,
Public Health all
partners
All year
All year
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Achievements
in year 2
County
Priorities
Supported
2,5,8,14
3
Objective 4
To help people plan for a fulfilled older age by developing a positive ageing campaign for
Hampshire.
Project /action
Key tasks year 2
Initiate a Positive
1. To identify models of
Ageing campaign for
Positive Ageing Campaign
Hampshire ,ensuring
in other areas
the requirements of 2. Work with HAOPF to
the “younger old” are
identify ‘Aspirations for
incorporated.
Ageing’ - specifically the
younger old
3. Develop a model and
implementation plan for
Hampshire
Scope developing a 1. Explore Timebanking
Timebanking
models and assess the
initiative for
feasibility for Hampshire
Hampshire and
assess the resources
required
Timescale
Partners – lead
partner
November
2012
Hants Older
People Forum,
OPWBT, Vol orgs,
private sector orgs
(SAGA), Age
Concern
Hampshire
Janaury
2013
Achievements in
year 2
County
Priorities
Supported
1-16
March
2013
Feb 2013
CCBS/ Countryside
Rangers/ RSPCA/
all partners
Page 19 of 22
6
Project /action
Key tasks year 2
To consolidate the
1. Continue the bi- monthly
role of the Hampshire
meetings and further
Association of Older
develop the mechanism for
People’s Forums
two way communications
(HAOPF)
with the local forums they
represent.
2. Establish one more local
forum
Timescale
Partners – lead
partner
All year
Local older people
forums – two
representatives
from each local
forums
All year
3. Formally contribute to four
HCC consultations
All year
4. Develop a programme of
training opportunities for
HAOPF members and the
local forums
5. Implement the annual
action plan including
supporting the positive
ageing campaign for
Hampshire
January
2013
All year
Page 20 of 22
Achievements in
year 2
County
Priorities
Supported
1-16
Objective 5
To identify opportunities to reach out into communities. This will include engaging hard to reach
and isolated older people.
Project /action
5.1
5.2
5.3
Partners – lead
partner
Key Tasks Year 2
Review and redesign 1. To identify participating
‘volunteering in the
volunteer centres and GP
community’ initiative
practices in one pilot area.
for CCG’s
2. Modify and evaluate the
pilot and recommend next
steps
Janaury
2013
Scope LGB &T older 1. To contribute to the
population needs
emerging Hampshire wide
LGB&T agenda
2. Continue to promote the
Romsey LGB&T reading
group as an
intergenerational group
To enable BME
1. To identify what is already
communities to
available
access wellbeing
2. To target specific groups
projects and
and needs
information
All year
OPWBT, volunteer
centres, CCC,
CIT,CCG
Achievements in
year 2
County
Priorities
Supported
3,6
June 2013
All year
Sept 2012
onwards
Nov 2012
onwards
CAH and WACA
HCC Equality , East
Hants One
Community, Age
Concern
Hampshire, HCC
CCBS
HCC Community
Development
Officers (BME),
community groups,
Hampshire
Independent
Equality Forum
Page 21 of 22
1-16
1-16
Project /action
5.4
5.6
Partners – lead
partner
Key Tasks Year 2
To support the
1. Promote and raise
implementation of the
awareness of local DFC
Dementia Friendly
initiatives as they are
Communities pilot
developed through OPWB
including the
partner networks
Dementia Action
Alliance
Identify opportunities 1. To run “what shall we cook
for older men to
tonight?” courses for older
participate in social
men( see 3.7) and include
activities
links to local social
activities within the course.
2. Promote volunteer driving
opportunities for men
All year
all year
SE Region, LG
Improvement and
development ,
DWP, HCC ASD,
OPWBT, SHIP,
Alzheimer’s
association
OPWBT,district
councils,
GNSS,HAOPF, all
partners
All year
For further information please contact:Alexandra Burn
Head of Older People's Well-Being Team
Wellbeing and Partnerships
Hampshire County Council
3rd Floor West, EII Court,
The Castle, Winchester, SO23 8UQ
Email: alex.burn@hant,gov.uk
www.hants.gov.uk/bettertime
Approved by the Joint Older People’s Well-Being Steering group , October 2012
Page 22 of 22
Achievements in
year 2
County
Priorities
Supported
1,4,6
1-16