English Language Courses:
Accounts
Banking and finance
Conversation
International Business Communication Skills (level 1,2,3)
Presentation Skills (various)
Negotiation Skills
Speaking and Writing skills
Secretarial Communication Skills
Socializing Skills
Selling v Telling Communication Skills
Telephone and Receptionist Skills
Technical Communication Skills
Written Communication Skills
Cultural Differences - included in all courses.
All courses are engaging, dynamic, and requires imagination. You
will be given feedback on your language ability and the overall
impression that is created when using English.
English for Senior Managers:
A large proportion of those who need language training because of
the demands of their job are managers. This is because it is mainly
managers who work with international affairs and who therefore
travel most and deal mostly with people from other countries in
face-to-face situations.
Since you have to meet with important people from outside your
company, you will want to give the best possible impression of
competence and authority, and will therefore require advanced
language skills with a high degree of refinement in terms of
accuracy and appropriacy.
As you are involved with the running of the company as a whole,
you will want to be able to; discuss global concepts such as the
principles of management, the organization of the company and its
rationale, decision making procedures, long-term planning, and
defining the company image.
This course is designed to allow you to practice and demonstrate
your expertise by explaining what happens in your company, so
that you can express your opinions, and to be able to discuss
situations at a high conceptual level.
This course is engaging, dynamic, and requires imagination. You
will be given feedback on your language ability and the overall
impression that is created when using English.
English for Middle and Junior Managers
Many of the comments on Senior Managers, apply also to you.
There are, however, some differences.
You may have individual tuition or you can join group courses of
one kind or another. If the latter is the case, then you will get a
more general business training with less emphasis on your own
specific situation.
Alternatively, many of you may enjoy being in a group because of
the opportunities for lively discussions, role-plays, and
simulations. You might probably need less refinement than
managers at a senior level, although this will vary according to
your actual job.
In terms of skills, you will also need meetings skills, but are less
likely to chair meetings. You may need presentation skills;
telephoning and report-writing skills as you will probably not
always have continuous support from your executive secretaries.
However, on occasions, you may represent your company socially,
where you will have to entertain visitors. Other skills requirements
will depend on your area of work and responsibilities.
This course is engaging, dynamic, and requires imagination. You
will be given feedback on your language ability and the overall
impression that is created when using English
English for Technical Personnel
The term technical staff is intended to cover in broad terms those
people who have come from engineering or other specialized
background. It could include, medical researchers in the
pharmaceuticals industry, chemists in the oil/ petrochemicals
industry, or computer specialists in the data-processing department
of almost any industry.
You may be appointed to a managerial position, which means that
you will require all the skills mentioned for managers, while also
needing to communicate in much more specific detail about highly
technical aspects of your work. You may be working in the
research and development department of your company and be
required to co-operate with other departments, such as marketing,
or be able to communicate with clients or joint venture partners
outside your own company.
At times you may be a team leaders or project manager, with
responsibility for developing a new product, or seeing a
construction project carried out or a new data-processing system
installed.
The problem that most Technical staff has, is the ability to
communicate complex ideas which may be difficult for those
outside their field to fully understand. Therefore you need
excellent communication strategies, such as: addressing the needs
of the listener and choosing appropriate terminology; being aware
of how much others can or cannot understand and being ready to
explain things in different words, or restructuring communication.
This course is engaging, dynamic, and requires imagination. You
will be given feedback on your language ability and the overall
impression that is created when using English.
English for Secretaries and Personal
Assistants
Secretarial positions vary according to the level of the company at
which the secretary works. Executive secretaries act as personal
assistants to senior managers and usually carry a lot of
responsibility. Some are in frequent contact (both face-to-face and
on the telephone) with people from other countries, and are
required to have advanced language skills with a high degree of
refinement.
Courses for groups of secretaries are highly efficient because it is
possible to draw up a list of skills and language areas that are
common to everyone. These include, telephoning, writing letters,
emails, memos, and faxes, and dealing with visitors to the
office.
Secretaries require the following needs: to be accurate, to use
appropriate levels of politeness, and to know conventions and
formulaic language.
When dealing with visitors, you are likely to be performing
definable roles: welcoming, offering hospitality, responding to
requests, and perhaps describing the company.
With these points in mind, you will require practice in many
different kinds of activities.
This course is engaging, dynamic, and requires imagination. You
will be given feedback on your language ability and the overall
impression that is created when using English.
Clerical Staff
This is a very broad category and the title may not be entirely
correct for some of the groups we have included here. They are:
receptionists, book keepers and accounts clerks, sales support
staff, import-export staff, computer operators, and many
others.
Their needs for English may be quite specific and will vary
according to the type of job. Those working in these kinds of jobs
may have little or no English to start with.
They will therefore need basic language training first and any
special vocabulary, for example, for understanding computer
manuals or following instructions that are written in English.
Those who have to communicate by telephone; fax or email will
need to learn appropriate expressions plus the skills to deal with
occasional non-routine situations. Apart from the receptionists, not
many might have face-to-face dealings with people from other
countries.
Few clerical workers are given the opportunity to attend languagetraining courses. However, more forward-looking companies try to
provide relevant training in homogeneous groups.
A departmental group can have their own English course so that
they can focus on the language areas needed for their specific
work.
This course is engaging, dynamic, and requires imagination. You
will be given feedback on your language ability and the overall
impression that is created when using English