Running head: DISTRIBUTION INDUSTRY SYSTEM The evolution of the Distribution Industry system in domestic competitive market : A case study of LG Household & Health Care and AMORE PACIFIC xxxxxxxxxxx #5042852 Thesis KAC International Business Keimyung University 1 DISTRIBUTION INDUSTRY SYSTEM Table of Contents Abstract 1. Introduction Explanation of purpose and background information Explanation of thesis statement 2. Literature Review - Development in Distribution industry in domestic market (History) - Distribution system development in off-line markets - Distribution system development in on-line markets 3. Methodological Approach - Case 1 : Distribution system Development in LG Household & Healthcare - short history - overall development - off-line markets - on-line markets - Case 2 : Distribution system Developemtn in AMORE PACIFIC - short history - overall development - off-line markets - on-line markets 4. Analysis - Comparison between Case 1 & Case 2 - Answering the success factors of both Case 1 & Case 2 and comparison 5. Conclusions 6. References 2 DISTRIBUTION INDUSTRY SYSTEM 3 Abstract This study examines the development of distribution industry system in domestic market and compares the success factor of renewal distribution system between LG Household & Health Care and AMORE PACIFIC. In broad way, we analyze the evolution of distribution system More specific, we empirically focus on how the current development in distribution system had led to make success in business between LG Household & Health Care and AMORE PACIFIC. (I will finish up later…maybe at the last.) Keywords : distribution industry, distribution system, LG Household & Health Care, AMORE PACIFIC Introduction After the domestic distribution industry opened distribution market in 1996, the overall structure of several markets, department stores, traditional markets, developed to the other various form of markets for example, super supermarkets, and non-store retailing. In addition, Lim noted that “the financial crisis, happened in 1997, accelerated the development of distribution industry structure, and finally it affected a lot to advance domestic market’s distribution systems” (2009, p 155). In case of super supermarkets, they are extremely emerging markets as growing annually with 18.1% from 1999 to 2009, and currently the famous and big 3 competitive markets, such as Homeplus, E-mart, and Lotte mart, they own their market share overwhelmingly. Also, the non-store retailing growing up fast annually with 30.4% from 1999 to 2009, especially, TV home-shopping, internet shopping, and open markets’ growth were sky-rocketed. Relative to these on-line markets, off-line markets, for example, department stores, traditional markets, and even super supermarkets, are in DISTRIBUTION INDUSTRY SYSTEM 4 downstream because they became saturated markets, changed household structure in society, consumer’s confidence shrank by inflations, and development of business model by IT technology. Some major off-line markets’ growth rate has been fallen; otherwise, the on-line markets’ growth rate has been sky-rocketed. Not only just the on-line markets but also, small-sized convenient stores, drugstores, and medium-priced outlets are in upstream. There are two main good examples for achieved and still having success through changing their distribution system for the same reason, LG Household & Health Care and AMORE PACIFIC. Literature Review The modern distribution system firstly emerged in Korea in the era of economic development plan (1962~1973). Throughout the plan, the economic scale and the amount of suppliers enlarged, and the quality and quantity level of consumption developed therefore the distribution industry could be matured. However, the concept of distribution system were not settled well because lack of knowledge and related laws, and social awareness problem among consumers. Fortunately, the domestic economic structure started to change in the early 1980s, and the 24th Olympic Games (88 Olympic Games) hold, the perception of distribution industry system had changed positively. In 1990s, the distribution industry fully matured in domestic market, and especially the super supermarkets emerged therefore the whole process of distribution channel well-circulated. Not only the super supermarket the newly emerged distribution channel, but also there were other off-line and on-line markets emerged such as DISTRIBUTION INDUSTRY SYSTEM 5 small-sized convenient stores, medium-priced outlets, open-markets, TV home-shopping, internet shopping. Different from the original department stores, supermarkets, and traditional markets, new emerged markets were successful for consumers because of using STP strategy to differentiate and to develop the distribution system. - Off-line markets Explanation of changes of off-line distribution channels with reasons - On-line markets Explanation of changes of on-line distribution channels with reasons Methodological Approach Analysis Conclusions References