Fairfax Group Practice
Fairfax Group Practice
Prestwich Health Centre
Fairfax Road
Prestwich, M25 1BT
Telephone: 0161 773 2483
Website
www.fairfaxgrouppractice.nhs.uk/
When the surgery is closed call 0161 763 4242
Fairfax Group Practice
Welcome to the Fairfax Group Practice website.
We are a partnership of seven dedicated General Practitioners supported by team of
nurses, practice staff and other allied health professionals. Our aim is to provide the best possible
service to our patients and we hope you will feel that we achieve that aim.
Our website is aimed to give you information about the practice and we hope you will find it
useful.
Our opening times can be found here, as well as details of surgery times. There is an introduction
to our team and you can find information on the wide range of services that are offered in the
Health Centre. Patient newsletters can be found in the 'News' section. You can also view policies
relating to confidentiality, anti-discrimination and zero tolerance, as well as our Practice Charter
in the policies section.
Patients who live within the practice boundary, which is the area covered by the postal code
M25, are welcome to register with the Practice and further details on how to do this can be found
in the 'Registrations' section.
Online Appointments
We now offer online appointments but you will need to register for this service first. Please
contact the surgery for further information.
We hope you find our website useful and welcome any feedback.
CANCELLING APPOINTMENTS
Many appointments are wasted due to patients simply not turning up. If you cannot attend
please cancel your appointment, either by phone or online so that it may be offered to
another patient.
Reception Opening Times
Please note, the following are our reception opening times. However, surgeries run from 7.30
am from Monday to Thursday inclusive and up until 7.00 pm on Mondays and Thursdays.
Monday
8:30 am - 6:00 pm
Tuesday
8:30 am - 6:00 pm
Wednesday
8:30 am - 6:00 pm
Thursday
8:30 am - 6:00 pm
Friday
8:30 am - 6:00 pm
Weekend
closed
Staff Training
The surgery is closed from 1.00 pm to 3.00 pm on the second Thursday of each month for staff
training.
Consulting Times
Dr N Dixon (Male)
Morning
Monday
7.30 am to 10.30 am
Afternoon
4.00 pm to 6.00 pm
Tuesday
8.00 am to 10.30 am
4.00 pm to 6.00 pm
Wednesday
8.00 am to 10.30 am
4.00 pm to 6.00 pm
Dr M Colter (Female)
Morning
Wednesday
8.45 am to 12.00 noon
Thursday
8.45 am to 12.00 noon
Friday
8.45 am to 12.00 noon
Afternoon
3.00 pm to 7.00 pm
Dr D Libbert (Female)
Morning
Monday
7.30 am to 10.30 am
3.00 pm to 5.00 pm
3.30 pm to 5.30 pm
Wednesday
Thursday
Afternoon
9.00 am to 11.30 am
Dr R Prabhakar (Male)
Morning
Afternoon
4.00 pm to 7.00 pm
Monday
Tuesday
9.00 am to 11.30 am
4.00 pm to 6.00 pm
Wednesday
9.00 am to 11.30 am
4.00 pm to 6.00 pm
Friday
9.00 am to 11.30 am
3.00 pm to 5.00 pm
Dr B Kathuria (Male)
Morning
Afternoon
Monday
9.15 am to 11.45 am
4.00 pm to 6.00 pm
Tuesday
9.15 am to 11.45 am
3.00 pm to 5.00 pm
Thursday
9.15 am to 11.45 am
4.00 pm to 7.00 pm
Friday
9.15 am to 11.45 am
4.00 pm to 6.00 pm
Dr R Hassall (Female)
Morning
Monday
9.00 am to 11.30 am
Tuesday
9.00 am to 11.30 am
Wednesday
9.00 am to 11.30 am
Afternoon
Dr L Wookey (Male)
Morning
Afternoon
4.00 pm to 6.00 pm
Monday
Thursday
7.30 am to 11.00 am
2.30 pm to 4.30 pm
Wednesday
9.00 am to 11.30 am
4.00 pm to 6.00 pm
Telephone Lines
Telephone lines are open from 8.30am to 1.00 pm and then from 1.30 pm to 6.00 pm. We close
from 1.00 pm to 3.00 pm on the second Thursday of each month for staff training.
We realise it can be very frustrating for patients trying to get through on the phone but there are a
number of things patients can do to help alleviate the pressure put on our telephone system:
Do not ring with routine enquiries first thing in the morning. This includes asking for test results,
chasing referral information etc. Please leave this until later in the morning or later in the
afternoon when the lines may be quieter.
Please make your call as brief as possible - this will stop the lines being blocked to other callers.
When We Are Closed
Telephone the usual surgery number 0161 773 2483 and follow the instructions.
NHS Direct
In the case of urgent need when the practice is closed you can call NHS Direct
(www.nhsdirect.nhs.uk/) (0845 4647) to speak to a triage nurse. Your needs will be assessed and
advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointments
The majority of appointments may be pre-booked up to 2 weeks in advance. Pre-bookable
appointments can be booked on-line (pre-registration required - see link below), by phone or in
person at reception. Additional appointment slots are released 24 hours in advance.
All same day appointments are offered after being triaged by either the doctor or practice nurse.
Urgent appointment requests are never refused and you will be slotted in with the first available
doctor. Please bear in mind that this may not be the doctor of your choice.
You can book with the Practice Nurse or Health Care Support Worker up to 4 weeks in advance.
THE FOLLOWING INFORMATION GIVES MORE DETAILED INFORMATION
ABOUT OUR APPOINTMENTS SYSTEM AND EXPLAINS HOW TO REGISTER FOR
APPOINTMENTS ON-LINE.
Appointments On-Line
You are now able to book appointments on line by clicking on the link found on our website.
You will need to register with the practice to access this service - please contact reception for
further information.
HOW OUR APPOINTMENTS SYSTEM WORKS:
Unfortunately we still have a large number of patients who pre-book appointments who do not
attend for their appointment. We would urge you to call, text or cancel your appointment on-line
if you are unable to attend so that the appointment can be offered to another patient.
Pre-bookable appointments:
Two thirds of the pre-bookable appointments are opened up to two weeks in advance . You
can book an appointment in one of the following ways:
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By phoning the surgery (preferably after 10.00 am in the morning if you are wanting to
pre-book);
By coming in to the surgery
By requesting an appointment on-line (you will need to register to use this service and
you can download a registration form from this website or collect on at the practice).
All remaining pre-bookable appointments are opened 24 hours in advance .
Book on the day appointments:
All requests for same day appointments go through our telephone triage system. This means
that the doctor or nurse on triage can assess the patient over the telephone and ensure that any
appointments required are made with the correct healthcare professional at a mutually
convenient time. It should be noted that many problems can be dealt with over the ‘phone,
whether this be general advice or the issue of a prescription etc.
This also means that you will no longer be able to present at reception for an appointment
in the morning and you will need to ring the surgery if you need to speak to the doctor that
day. Please also bear in mind that it will be the doctor or nurse on triage that day who you
speak to – not necessarily your doctor of choice.
We have 4 telephone lines in to the surgery and staff answer these from 8.30 am each
morning.This new system has meant that there are more appointments available to pre-book,
including appointments for the following day and we have found that this has taken some of
the pressure off the request for same day appointments.
Urgent Afternoon Appointments – We only have a very limited number of emergency
appointments in the afternoons. It may be that the doctor will need to ring you back prior to an
appointment being offered to assess your condition. Please remember that you can always
access the Walk In Centre, Care at the Chemist or NHS Direct as an alternative.
Alternative ways of accessing healthcare:
Our reception staff are here to help you and need to take as much information as possible in
order to direct you to the correct healthcare professional. They work within set practice
guidelines and are a valuable source of information for patients and their relatives. The
following are some of the alternative ways of accessing appropriate healthcare or for dealing
with any queries you may have:
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Care at the Chemist – offered by the majority of the local pharmacies, this scheme is
available to patients registered with a Bury GP and can deal with minor ailments such
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as sore throat, dry or chesty cough, diarrhoea, constipation, mouth ulcers, teething,
bites & stings, athletes foot, conjunctivitis etc. No appointment is necessary and if you
normally receive free NHS prescriptions you will be entitled to free treatment. For a
full list of conditions included in this scheme, please ask the receptionist or pick up a
leaflet.
Walk -In-Centre – this service is available locally (next door to the Health Centre) or
in the centre of Bury and is available to any member of the public. No appointment is
necessary and there is usually a nurse on duty who can prescribe medication for
general conditions. They can assess patients with infection and rashes, fractures and
lacerations, stomach upsets, cuts and bruises, burns and strains etc, as well as
performing blood pressure checks, offering emergency contraception and advice etc.
NHS Direct - offers general health advice, either on-line at www.nhsdirect.nhs.uk or
by ‘phoning 0845 4647. You will also find a good range of self-help guides on their
websites and information on accessing the various NHS services.
Emergencies – A&E – For serious injuries or illnesses you should visit A&E or dial
999 for emergencies such as loss of consciousness, persistent severe chest pain or
breathing difficulties, acute confused state or acute pain not relieved by simple
analgesia.
Test Results – you do not usually need to see the doctor to get the results of any tests
you have had, unless the doctor has specifically requested this. The receptionist can
access your results from your medical records and will inform you if the doctor has
issued any special instructions, issued a prescription or requested to see you. Please try
to ring after 2.00 pm for test results.
Medication Queries – we now have a pharmacist working in the practice on most
afternoons and she may well be able to help with any problems or concerns you have
around your medication. The receptionist will discuss this with you and if appropriate,
the pharmacist will call you back sometime during the afternoon.
Referral Queries – if you have any questions or problems about a referral which has
already been made to one of the local hospitals, the receptionist or the secretary can
probably help you with this and there is no need to speak to the doctor again. Let them
know what your problem or query is and they will try to help resolve this.
Appointments are always in great demand and a high proportion of patients fail to attend their
appointment without cancelling. These appointments could have been taken by another patient
and you are asked to cancel if you find you are not able to attend, either by phone, on-line at
www.fairfaxgrouppractice.nhs.uk or by text message to 07807 180352.
Our ‘phone lines are especially busy during the early part of the morning and it helps if you
can phone during the latter part of the morning or afternoon for anything of a non-urgent
nature. You can also use our on-line service to request repeat prescriptions and appointments
24 hours per day, 7 days per week.
Home Visits
If you need a doctor to visit your home, please call the surgery as early as possible. Please give
sufficient details of your problem to the receptionist who will pass the information to the doctor
who will assess whether a home visit is necessary.
Please only ask for a home visit if you are too ill to come to the surgery.
Test Results
Please call after 2.00 pm to enquire about your test results as our reception staff will have more
time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will
only release test results to the person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the
practice.
It is your responsibility to check your results and to make an appointment to discuss them with
your doctor if your are advised to do so.
Cancelling Appointments
An unacceptable number of appointments are wasted each week due to the fact that patients
simply do not turn up. We would strongly urge you to cancel your appointment if you are unable
to attend as your appointment slot will always be taken by another patient. We appreciate it can
be difficult to get through on the phone at certain times but you can also cancel your appointment
by using our dedicated mobile text cancellation number, which is 07807-180352 or using the
online form.
Walk-In Centre
Patients should be aware that the Walk-in-Centre can help with certain problems and a Care at
the Chemist scheme is also in operation for minor ailments.
Both options may save a visit to the surgery and can help with many every day
ailments/problems, ranging from coughs, colds and sore throats to thrush and emergency
contraception.
Further details can be obtained from reception.
ORDERING PRESCRIPTIONS ON-LINE:
Please click the link above to order your repeat prescription on-line.
ELECTRONIC PRESCRIPTION SERVICE
As from Friday 10th February, this practice will be able to offer the Electronic Prescription
Service, so if you nominated a pharmacy, we will send all future prescriptions electronically to
your preferred pharmacy.
If you would like to take advantage of this service and haven’t yet completed a nomination form,
you should ask your preferred pharmacy to set your nomination. You don’t need a computer to
do this.
This will not affect the way that you order / request prescriptions.
Benefits for you
· If you get a repeat prescription, you will not have to spend your time coming to the practice
each time to pick up your paper prescription. Instead we will send it automatically to the place
you choose, with less chance of it getting lost.
· Nearly all pharmacies will be connected to the service, so you will be able to get your
medicines from any pharmacy you choose – whether it’s near home, work or the shops.
· You may not have to wait as long for your prescription items, as often there will be time to get
your repeat prescription items ready before you arrive. If any of the medicines on your
prescription are out of stock when the pharmacist receives your prescription, they can be ordered
in ready for you.
What happens if I do not wish to use the service?
Nothing- you will continue to get paper prescriptions as you do now.
More information
A full list of pharmacies who are offering electronic prescriptions is listed on NHS Choices
Website (www.nhs.uk/servicedirectories/Pages/ServiceSearch.aspx) You will see ‘Electronic
Prescription Service Available here’ next to the name of the pharmacy listed.
More information about the Electronic Prescription Service is available from your local
pharmacy, from the surgery or on-line at www.connectingforhealth.nhs.uk/eps
(www.connectingforhealth.nhs.uk/eps) .
Alternatively you can contact PALS on freephone 0800 328 3166 (Monday - Friday, 9.00am 5.00pm) or you can email enquiries@bury.nhs.uk
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
From 1 April 2009, the charges are:
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Prescription (per item): £7.20
12-month prepayment certificate (PPC): £104.00
3-month PPC: £28.25
If you will have to pay for four or more prescription items in three months, or more than 14 items
in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is
£7.20, whereas a three month PPC will cost you £28.25 and a 12 month PPC £104.00.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
Baby Clinic
These clinics cover child developmental checks and immunisations. You will receive a letter in
the post when your baby is 5-6 weeks old asking you to contact the surgery.
Antenatal Clinic
Your GP will check your blood pressure and you will be able to discuss any concerns you may
have regarding your pregnancy. Please bring a urine sample to every antenatal appointment.
Well Woman Clinics
The well woman clinics cover all aspects of women's health issues including some contraceptive
care.
Minor Surgery
We hold a number of minor surgery procedures at the practice. The doctors will be happy to
advise you on these procedures.
Flu Vaccination
Influenza vaccination is recommended for at risk groups, those aged 65 and over and those
suffering from chronic disease including heart, lung and diabetes. Please contact the reception
staff for the influenza vaccination appointment in October.
Cervical Smears
If you are due for a smear test please arrange an appointment to see one of our nurses.
Asthma Clinic
This is run by specialist asthma nurses and deals with your annual reviews or any problems you
may be having with your asthma.
Diabetic Clinic
This clinic will deal with your annual reviews or any problems you may be having with your
diabetes, You will also have contact with the dietician and chiropodists.
Private Fees
Private Fees
Not all services provided are covered by the NHS and the following fees will be charged by the
doctor for the services as indicated.
Consultations (non NHS patients):
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At surgery with doctor (10 minute consultation) - £50.00
At surgery with doctor (20 minute consultation) - £100.00
Private prescription - £20.00
Medical Certificates:
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Private sick note - £13.00
Short term medical certificate for employer - £13.00
Shotgun licence certificate - £20.00
Freedom from infection certificate - £15.00
School/examination attendance certificate - £15.00
Certificate of continuing disability - £15.00
Holiday/Travel Immunisations:
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Passport form/photograph - £20.00
Driving license photocard - £20.00
Holiday cancellation form (simple form) - £15.00
Holiday cancellation form (more detailed form) - £25.00
Holiday cancellation examination and report - £50.00
Fitness to travel certificate (simple form) - £15.00
Fitness to travel form (more detailed form) - £25.00
Fitness to travel examination and report - £50.00
Private prescription for drugs (inc Malaria) and travel abroad - £15.00
Rabies, course of 3 injections inc administration - £120.00
ACWY, one injection inc administration and certification - £50.00
Repatriation medical report (insurance companies) - £124.00
Private Provider Reports:
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BUPA, PPP etc forms without medical examination - £30.00
BUPA, PPP etc forms with medical examination - £124.00
Medical Examinations:
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HGV, PSV, Taxi Driver, Sports or Racing Driver, Elderly Driver, pre-employement etc,
medical and report - £75.00
Fitness to Attend (sports, schools, universities):
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Fitness to Attend (sports, schools, universities): Fitness to attend report, no medical £15.00
Fitness to participate in activities (holiday camps etc) - £15.00 - £25.00
Data Protection:
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Patient access to computerised records - £10.00
Patient manual or combined manual/computerised records - £50.00
Medico-Legal:
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Solicitor, photocopying notes and letters - £50.00 max
Court exemption letter - £15.00
Letter to court or probation service - £15.00
Blood Tests and Other Procedures:
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Private diagnostic blood test - £20.00
Paternity blood test - £35.00
DNA paternity test - £45.00
HIV test (required by insurers) - £35.00
HIV certificate of negative result for travel - £15.00
Miscellaneous:
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Character reference - £30.00
Immigration medical report - £80-£150.00
Mental capacity report - £80.00
Registration
New Patient Registration
If you live in our practice area (M25) and wish to register as a patient at our surgery then we
need certain information from you and each member of your family so as to be able to trace your
previous medical records. We advise you here on how you may register.
1. You should call into the surgery, if possible bringing with you your NHS medical cards
from your previous NHS doctor. We need as much information as possible from you to
enable us to obtain your medical notes without delay from your previous doctor.
2. You will need to bring proof of address by bringing with you a recent utility bill.
3. If you have recently come into the country, you must be intending to stay for at least 6
months in order to register with the practice and you will also need to bring a valid
passport or visa.
4. You will be given a new patient registration pack which contains an information letter,
the GMS1 registation form, a health questionnaire and practice leaflet.
5. A suitable time will be arranged for you to come along for your new patient check with
the nurse and it as that time, when you bring back your completed forms, that you will be
registered with the practice. It is important to note that you will not be registered until
you have had your new patient check.
Confidentiality
Confidentiality
The practice complies with Data Protection and Access to Medical Records legislation.
Identifiable information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required
to adopt by 1st January 2009.
Model Publication Scheme - further information
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
Comments & Complaints
Comments & Complaints
We have a Practice Based Complaints Procedure. If you have any suggestions, comments or
queries, these will be dealt with promptly and confidentially. Please write to the Practice
Manager, Lynne Nilsen, who will be happy to investigate your complaint.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for
remedy’ in relation to complaints handling and involves:
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Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or
complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.
Zero Tolerance
Zero Tolerance
The staff and doctors are committed to providing all patients with the best possible service. They
have a difficult job to do, quite often under difficult circumstances and unfortunately, we are
experiencing an increasing leve of rudeness and verbal abuse. Patients are reminded that neither
rudeness, verbal, or indeed physical abuse towards our staff will be tolerated and abusive patients
will be removed from our list.
We appreciate your patience and co-operation.
Practice Charter
PRACTICE CHARTER
We aim to provide the best possible service to our patients and hope you will feel that we achieve
that aim. The care of your health is a partnership between yourself and the Primary Health Care
Team. The success of that partnership depends on an understanding of each other’s needs and cooperation between us.
Our responsibility to you:
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You will be greeted courteously and will be treated with dignity and respect
You have a right to confidentiality
You can expect the same treatment and services to any patient, irrespective of age, gender,
marital status, pregnancy, medical condition, social class, race, ethnicity, disability, sexual
orientation, appearance, religion or belief
You have the right to see your medical records subject to the limitations of the law
You will be seen the same day via our triage team if your problem is urgent
You will be informed if there will be a delay of more than 20 minutes for your appointment
You will be referred to a consultant when your GP thinks it necessary
You will be given the result of any test or investigation on request or at your next
appointment (but we will contact you with any results which require urgent action)
Your repeat prescriptions will be ready for collection 48 hours after ordering (72 hours if
collecting direct from the pharmacy)
Your suggestions and comments about the services offered will be considered
sympathetically and any complaint dealt with quickly
Your responsibility to us:
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Please treat all surgery staff with the same respect – we are all just doing our job
Do not ask for information about anyone other than yourself
Tell us of any change of name, address or contact telephone number so that our records are
always accurate
Only request an urgent appointment if appropriate. Home visits should only be requested
if you are really too ill to attend surgery
Please cancel your appointment if you are unable to attend
Please be punctual but be prepared to wait if your own consultation is delayed by an
unexpected emergency
Please allow sufficient time for your consultant’s letter or the results of any tests to reach
us. You will be advised of the usual length of time to wait
Use the tear off slip to request your repeat prescription whenever possible. Please attend
for review, when asked, before your prescription is due
Do let us know whenever you feel we have not met our responsibility to you
We would, of course, be pleased to hear when you feel praise is due as well
Anti-Discrimination
The practice is committed to the following:
 Ensuring that all staff, patients and visitors are treated with dignity and
respect.
 P rovision of the same treatment and services to any patient irrespective
of age, gender, marital status, pregnancy, medical condition, social
class, race, ethnicity, disability, sexual orientation, appearance,
religion or belief.
 Promoting equal opportunity between men and women.
 We will not tolerate any discrimination against, or harassment of, any
member of staff, patient or visitor for reason of age, gender,
marital status, pregnancy, medical condition, social class, race,
ethnicity, disability, sexual orientation, appearance, religion or belief.
News Items January 2012
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New Partner - Dr Luke Wookey and return of Dr Rebecca Hassall
Electronic Prescription Service
NHS Summary Care Records
Patient Participation Group
Appointments System
DR LUKE WOOKEY AND DR REBECCA HASSALL
As many patients will know, Dr Wookey has been working with us for the past 6 months to
cover Dr Hassall's maternity leave. We are very pleased to inform you that Dr Wookey joined us
permanently in January 2012 and will work 3 days per week. Dr Hassall is due to return in April.
ELECTRONIC PRESCRIPTION SERVICE (EPS)
As from Friday 10th February, this practice will be able to offer the Electronic Prescription
Service, so if you nominated a pharmacy, we will send all future prescriptions electronically to
your preferred pharmacy.
If you would like to take advantage of this service and haven’t yet completed a nomination form,
you should ask your preferred pharmacy to set your nomination. You don’t need a computer to
do this.
This will not affect the way that you order / request prescriptions.
Benefits for you



If you get a repeat prescription, you will not have to spend your time coming to the
practice each time to pick up your paper prescription. Instead we will send it
automatically to the place you choose, with less chance of it getting lost.
Nearly all pharmacies will be connected to the service, so you will be able to get your
medicines from any pharmacy you choose – whether it’s near home, work or the shops.
You may not have to wait as long for your prescription items, as often there will be time
to get your repeat prescription items ready before you arrive. If any of the medicines on
your prescription are out of stock when the pharmacist receives your prescription, they
can be ordered in ready for you.
What happens if I do not wish to use the service?
Nothing - you will continue to get paper prescriptions as you do now.
More information:
A full list of pharmacies who are offering electronic prescriptions is listed on NHS Choices
Website (www.nhs.uk/servicedirectories/Pages/ServiceSearch.aspx) You will see ‘Electronic
Prescription Service Available here’ next to the name of the pharmacy listed.
More information about the Electronic Prescription Service is available from your local
pharmacy, from the surgery or on-line at www.connectingforhealth.nhs.uk/eps
(www.connectingforhealth.nhs.uk/eps) .
Alternatively you can contact PALS on freephone 0800 328 3166 (Monday - Friday, 9.00am 5.00pm) or you can email enquiries@bury.nhs.uk
NHS SUMMARY CARE RECORDS
The NHS is introducing an improved way of storing and managing important medical
information electronically, called Summary Care Records. We are taking part in this scheme
which means that, in the future, and with your consent, key information from your GP record
will start to become available electronically to NHS staff treating you out of hours or in an
emergency.
Summary Care Records will contain key information about your health: details of your allergies,
your current prescriptions and whether you have had any bad reactions to medicines.
All registered patients over the age of 16 receive a letter, information leaflet and an opt- out form
through the post which gives you more information.
If you would like to have a Summary Care Record you don’t need to do anything.
If you do not want to have a summary Care Record, you can opt out by filling in the opt-out form
included in your information pack. You can either post it back to the freepost address on the back
of the form or bring it into the surgery.
If you would like more information, contact the NHS Bury Patient Advice and Liaison Service
(PALS) on 0800 121 3166 or by email: bur-pct.enquiries@nhs.net (Mondy to Friday, 9 am to 5
pm). You can also write to PALS at NHS Bury, 21 Silver Street, Bury BL9 0EN.
PATIENT PARTICIPATION GROUP:
We have recently set up a patient participation group and held our first meeting in October. Following this we
conducted a patient survey throughout the month of November and following our next meeting of the patient
group in January/February, we will share the results of the survey through the website, as well as any changes that
have been made as a result of patient feedback.
Change of Personal Details
In case we have to contact you urgently, please notify us immediately if your address or
telephone number changes.
Staff Details
Doctors
Dr Nigel Dixon
MBChB, MRCGP, FPA Cert Qualified Manchester 1977
Dr Margaret Colter
MBChB, FPA Cert Qualified Manchester 1978
Dr Debra Libbert
MBChB, DRCOG Qualified Manchester 1986
Dr Barinder Kathuria MBChB, MRCGP, DFMB Qualified Manchester 1995
Dr Rahul Prabhakar
MBChB, MRCGP Qualified Manchester 2000
Dr Rebecca Hassall
MRPharmS, MBChB, MRCGP, Qualified Manchester 1999
Dr Luke Wookey
MBChB, DRCOG, MRCGP, Qualfied 2005
Nurses
Mary Griffiths
Practice Nurse
Christine Kidd
Practice Nurse
Healthcare Assistants
Dilys Cottle
Healthcare Support Worker
Phlebotomists
Elaine Kershaw
Phlebotomist
Practice Management
Lynne Nilsen
Practice Manager
Reception
Dawn
Dickinson
Reception Manager
Bernie
McKenna
Administration Manager
The practice is supported by a team of receptionists / administrative
staff