Resume
Cioatara Stefan
Residential address: ap.
118 Str.Prevederii nr.13A Bucharest, Romania
Contact:
Phone +380964536897 Ukraine
Skype: cioatarastefan
Email: stefanchik_kabanchik@yahoo.com
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OBJECTIVE
To achieve excellent and quality service. Ultimately develop a professional career in a customer service
oriented industries. Performing responsibilities to the entire satisfaction of an organization as far as
achieving goals and aims are concerned, taking stress and pressure into a challenge and achieving all
my responsibilities.
MARITIME EXPERIENCE:
2004-2010
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Asst. Maitred’Hotel,
Head Waiter
Responsible for the supervision of service to over 1000 passengers.
Maintaining standards of cleanliness as per USPH sanitation regulation of all food service areas.
Maintaining discipline of all multinational staff in all aspects.
Training and Ensuring that passengers receive best possible and courteous service at all times.
Overseeing operations of loading, transport, storage, spillage,etc by supervisions and organized
rounds.
Accomplishing sales target of an All inclusive Drinks Unlimited package, a promotion to achieve
revenues and simultaneously maintained a high Customer Satisfaction Questionnaire ( CSQ)
score.
Reporting to maitre d'hôtel of all day/weeks activities in terms of food operations, Inventory
control, promoting and maintaining sales targets by submitting relevant reports.
2000-2004
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Louis Cruise Lines
Louis Cruise Lines
Reported directly to Assistant Maitre d’Hôtel and Maitre d’Hotel.
Working relationship with all Food & Beverage Management.
Executed instruction from Head Waiter regarding the food and service within the station.
Maintained proper service in assigned area as directed by Food & Beverage Management.
Prepared and monitored side stations and pantries according to company work practices.
Ensures that the assigned workstation is properly set and prepared to meet the daily business
demands.
Provide the highest levels of product and services, additional duties.
Non Maritime Experience
Club Count Dracula
1997 – 2000
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Team Waiter
Delivered an impeccable reception of guests.
Ensured the dining experience was presented according to specification.
Managed the Club reservation and pre-bookings.
Communicated with the Chef.
Head Waiter
Maitre d’Hotel
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Conducted Food & Wine Pairing.
Supervised all Sommelier and Silver Service.
Conducted daily staff briefings to communicate information VIP guests, Special Diets, Revenues
ideas and menus.
Scheduled staff evaluated and appraised performance.
Responsible for the proper use and maintenance of all associated equipment.
Personal Information
Marital status:
Kids:
Nationality:
Date of Birth:
Place of Birth:
Married
One
Romanian
24 Jan 1965
Bucharest, Romania
Education
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High School
Professional School of waiter and cook Viilor College, Romania
Maritime training:
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STCW Personal Sea Survival 95 certificate
STCW Fire fighting and fire prevention
STCW First aid at sea, survival craft
Other training:
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Level 2 Award in Food Safety in Catering
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Level 3 Award in Supervising Food Safety in Catering
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Louis College of Management (Leadership Skills, Communication, Coaching
Mentoring Skills, Effective Performance Appraisals, Real world Leader
Languages
English - very good
French - very good
Italian - good
Spanish - good
Hobbies
Swimming, reading books, cooking.
References -Hotel Director
Hotel Director
Maitre d’Hotel
Louis Cruise Lines
Clipper Adventurer
Mr. Megaloiconomou Panagiotis
(+30)6974361290
Mr. Brian Huppe brian.huppe@hotmail.com +46708874462
Louis Cruise Lines
Mr. Nectarius Haramis
+306944580347