Curriculum Vitae
Abhishek Dutta
Abhishek Dutta
Contact No : 9804684664
Gmail Id : stcet2004@gmail.com ; abhibumba2004@gmail.com
Experience Summary
I have 9 years 6 months of rich and insightful industry experience in Quality Assurance and
Testing using Mainframe , Java , Dot net and Pega PRPC Tool in Cognizant Technology
Solutions. As part of my assignments, I have worked in different areas of test management
process like Test Planning and Strategy , Functional Analysis , Estimation, Test Case Creation
and Execution, Defect Management and Reports Generation (Requirement Traceability Matrix
, DSR , WSR , Project Completion Report) etc.
I have strong knowledge of all phases of SDLC and good working knowledge of Pega based
Testing and domain knowledge of Banking and Financial Services , Insurance , Healthcare,
Telecom and Media n Entertainment domains.
I also possess extensive working knowledge of Pega PRPC Tool (PRPC CSA and CMBB Certified)
as well as databases like SQL Server and Oracle (OCA Certified ). Also BFS Domain Certified (L0
BFS – Cognizant Certified ) .
I am a highly motivated individual with solid analytical skills. I possess excellent interpersonal
and communication skills .
Work Experience
Company : Cognizant Technology Solutions
Relevant IT Experience : 9 yrs 6 months
Post Held : Quality Assurance Lead
Role Description : Managing a team of 10 to 12 team members since last four projects
Technical Qualifications
Testing (Functional , Database n Web Service Based Testing)
Technology of the Applications Tested : Java , Dot Net , Mainframe n Pega – Java Based Tool
Testing Tool : HP Quality Center
Database Language : Oracle pl/sql
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Abhishek Dutta
Educational Details
Graduation
Btech
St Thomas College of Engg n Tech
(Electronics and Communication Engineering
Degree)
78.6
1st
Class 12
Science
South Point High School
75.0
1st
Class 10
General
South Point High School
84.3
1st
Technical Skills
Hardware / Platforms
MS-DOS, WINDOWS 98, 2000, WINDOWS XP, WINDOWS VISTA
Technology
Mainframe (IBM Host On Demand) , Java (JSP, Servlets), Dot Net (ASP.net),PEGA PRPC
v5.3 ,5.4, 5.5 and 6.1, 6.2 SP2.
Manual Testing with Quality Center 10.0
Testing
Tools
Databases
HP Quality Centre 10.0 , Toad , PRPC tools (Tracer, Clipboard etc ), APP Dna Tool
Oracle 9i pl/sql , Mainframe .
Relevant Project Experience
Organization: Cognizant Technology Solutions
PROJECT DESCRIPTIONS (In Reverse chronological order):
Project #1
Title
Client
Application Technology
Defect Management Tool
Project Type
Team Size
Role
Period
IE 11 Version Upgrade
AXA Belgium
Java n Mainframe
App DNA Tool
Functional n UI Testing
7
QA Lead
March’15 – May’15
Project Description
The objective of the IE 11 project is to generate feature riched MSI Objects using APP DNA tool in APP
DNA client from 25 real time applications and generating an APP DNA Reports in APP DNA Server from
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Abhishek Dutta
those MSIs . 25 real time applications were taken into account which covered applications under both
Retail and Corporate domains. Retail and Corporate again individually have their Life and Non- Life
divisions. Based on the generated Reports fixes were provided by the corresponding Dev Team . A Deck
was prepared at the end showcasing the advantages of using the APP Dna Tool .
Role and Responsibilities
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Offshore QA Lead .
Functional Analysis and review of ‘Customer Authentication’ module
Test Planning and Strategy
Scenario Walk through & GAP analysis with Onsite Team .
Creating and reviewing of System Integration Test Case .
Identification and conditioning of Test Data.
MSI Object generation through APP DNA Tool
APP DNA Report Generation from MSIs
Assisting the developers in debugging of issues using APP DNA Report.
Communicating with Development Counter-Parts at Offshore for faster Defect Resolutions.
Project Status Reporting and other related Escalations to the Offshore Test Manager in daily status
Report .
 Deck Preparation and showcasing to Client the advantage of using APP DNA Tool for faster Defect
Resolution .
Project #2
Title
Client
Application Technology
Defect Management Tool
Project Type
Team Size
Role
Period
AXA EQ RC 15
AXA USA
Mainframe
HP Quality Center
Functional n UI Testing
18
QA Lead
Sep’14-Feb’15
Project Description
As a leader in the Annuity business, AXA continuously develops and releases new Annuity products to
remain a competitive player in the industry and to gain more market share. As a part of this, Retirement
Cornerstone was launched in 2010 and subsequently RC15 was introduced in February 2015. Cognizant
prepared a High Level Test Scenario document (shared with AXA) identifying the requirements/scenarios
that were in scope of RC15 for nbA, wmA, csA, Statements (Annual / Quarterly), Confirms,Forms, and
Regression (for both pre-RC 15 (RC13, RC12) as well as other products (SCS and Accum).Cognizant QA
also provided multiple inputs for the MTP prepared by AXA. Testing scope of nbA, wmA, csA,
Statements, Confirms,Forms, Regression and Data Mining Exception Report validations were prepared
and walked through by Cognizant. Overall Cognizant took complete testing ownership of RC15 in nbA,
wmA, csA, Statements, Confirms & SAR, Forms, Regression and was also responsible for end-to-end
testing activities like Requirement Analysis, Test Planning, Test Design, Test Development, Data
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Abhishek Dutta
Preparation, Test Execution, Forms Testing, PMS validation, Defects/Results Reporting and Defect
Retesting.
The System Functional Testing was carried out in UAT region.
Role and Responsibilities
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Offshore QA Member .
Requirement Analysis .
Test Strategy and Planning
Scenario Walk through & GAP analysis with client
Creating and reviewing of System Integration Test Cases with client .
Identification and conditioning of Test Data.
Manual execution of Test Cases in QC .
Bug reporting and tracking in HP QC.
Attending Daily Defect Calls with Defect Status Updation
Communicating in Defect Calls with Development Counter-Parts at Offshore for faster Defect
Resolutions.
Project Status Reporting (DSR and WSR)and other related Escalations to the Offshore Test
Manager in daily status Report .
Production defect Support.
Production defect Support.
Preparation of Test Summary Report
Project #3
Title
Client
Application Technology
Defect Management Tool
Project Type
Team Size
Role
Period
TD OSO
Toronto Dominion Bank Canada
Pega PRPC
HP Quality Center
Testing (Functional , UI n Web Server based)
7
QA Lead
Jan’13-August’14
Project Description
The objective of the Online Sales and On-Boarding (OSO) project is to achieve a real-time multi-product
application. It is utilized for all personal customers; new to bank as well as existing TDCT customers and
encompasses all products, accounts and services offered through the OSO application. The Online Sales
& On-boarding (OSO) systems will improve the customer experience to allow them apply to multiple
products online within the same application and by cross-selling during the application process. The
account(s) opening will be real-time (or close to real-time).
The Online Sales On-boarding (OSO) application has been placed over the internet for the general public
as a way for non-TD customers, existing TD customers without EasyWeb access and TD customers with
EasyWeb access to apply for one or multiple personal products and/or services online in a real-time
environment
Role and Responsibilities
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Abhishek Dutta
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Offshore QA Lead .
Functional Analysis and review of ‘Customer Authentication’ module
Test Strategy and Planning
Scenario Walk through with client & GAP analysis with Business Analysts.
Creating and reviewing of System Integration Test Cases .
Preparation of RTM
Identification and conditioning of Test Data.
Manual execution of Test Cases in QC .
Bug reporting and tracking in HP QC.
Participation in Daily Defect Calls with Defect Status Updates .
Assisting the developers in debugging of issues using Pega PRPC tools like tracer, clipboard etc.
Communicating with Development Counter-Parts at Offshore for faster Defect Resolutions.
Project Status Reporting (DSR and WSR) and other related Escalations to the Offshore Test
Manager in daily status Report .
 BAT support.
 Production defect Support.
 Test Closure Report
Project #4
Title
Client
Application Technology
Defect Management Tool
Project Type
Team Size
Role
Period
Long Term Claims Project
John Hancock
Pega PRPC
Quality Center 10.0
Testing (Functional n UI)
10
Onsite Team Lead
Jan’12-Dec’13
Project Description
John Hancock is a Life Insurance Company providing Long Term Care for its Aged Individuals. LTC is a
private insurance designed to help pay for nursing home or home health care expenses. It is available
both to individuals and groups. A premium is paid to the insurer in return for protection against the high
cost of Long Term Care. An Application will be developed to track the claim related payments given to
the Provider providing services to the insured
Role and Responsibilities
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Member of the onshore team (of the Onshore-Offshore Model) testing team
Analysis of Client side requirements as well as analysis of the existing application estimating the
efforts needed for completion starting from Design to Build
Scenario Walk through with client & GAP analysis with Business Analysts.
Creating and reviewing of Test Scripts and RTM
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Abhishek Dutta
Identification of Test Data
Coordinating and administering Test Case Execution coverage in HP QC
Defect logging and tracking using HP QC
Coordinating and administering the day-to-day participation in Defect Triage calls.
Project Status Reporting and other related Escalations to the Onsite Project Manager in daily
status report.
Highlighting Risk, Issues & Project status to client in weekly status report. Impact Identification
Utilize PRPC tools like PAL, Tracer and clipboard for assisting developers in debugging critical
issues.
UAT support.
Test Closure Report .
Project #5
Title
Client
Application Technology
Defect Management Tool
Project Type
Team Size
Role
Period
Appeals and Grievances (AnG) Prime Project
HealthNet
Pega PRPC
Quality Center 10.0
Testing
7
Team Member
May’10-Dec’11
Project Description
HealthNet is a HealthCare Company providing Care for its customers. Appeals & Grievance (A&G) is a
part of the already developed Omni Application (having records of Health Net Customers’ claims) and it
enables business team to intake, validate and act on Health Net customers’ Appeals and Grievances
petition. Pega PRPC v6.2 was selected as a preferred toolset for implementing the AnG application to
maximize workflow effectiveness.
Role and Responsibilities
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Abhishek Dutta
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Offshore QA Analyst
Worked as Test Member, communicating with BA and clients.
Functional Analysis and review.
Scenario Walk through with client & GAP analysis with development team
Preparation of scenario Matrix
Identification and Creation of Test Data.
Developed test cases by analyzing functional and system requirements.
Manual execution of the Test Cases.
Bug reporting and tracking in HP QC.
Communicating with Development Counter-Parts at Onshore for faster Defect Resolutions.
Taking Part in the regular calls from offshore to discuss about the project status with the onshore.
Taking Part in the regular defect status call from offshore, discussing about the various defects and
issues and overall impact.
 Production defect Support
 BAT support.
 Sending out the status report on a regular basis to measure the progress.
Project #6
Title
Client
Application Technology
Defect Management Tool
Project Type
Team Size
Role
Period
BPM SG Renewal
BCBS (Blue Cross Blue Shield of Minnesota, US).
Pega PRPC
HP Quality Center
Testing
6
Team Member
Jul‘09-April’10
Project Description
This is an application development project for helping the business users renew the membership
subscription of SG (Small Groups). The application involves integration with BCBS-MN source systems for
retrieving data using IBR (Inbound Renewal File) file and modifying and posting data using OBR
(Outbound Renewal File). IBR and OBR are XML files that aid data exchange between source systems and
the proposed Pega based application to be developed. Once the data is retrieved, the users will use the
new application to track the Small Groups whose memberships are about to expire and make the
necessary steps to renew memberships.
The system was built using a business process management tool (BPM) from PegaSystems called Pega
Rules Process Commander, PRPC.
Role and Responsibilities
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Abhishek Dutta
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Offshore QA Analyst
Worked as Test Member, communicating with BA and clients.
Functional Analysis and review.
Scenario Walk through with client & GAP analysis with development team
Preparation of scenario Matrix
Identification and Creation of Test Data.
Developed test cases by analyzing functional and system requirements.
Manual execution of the Test Cases.
Bug reporting and tracking in HP QC.
Communicating with Development Counter-Parts at Onshore for faster Defect Resolutions.
Taking Part in the regular calls from offshore to discuss about the project status with the onshore.
Taking Part in the regular defect status call from offshore, discussing about the various defects and
issues and overall impact.
 Production defect Support
 BAT support.
 Sending out the status report on a regular basis to measure the progress.
Project #7
Title
JPMC – T&SS SAM
Client
JP Morgan & Chase Bank
Application Technology
Pega PRPC
Defect Management Tool HP Quality Center
Project Type
Testing
Team Size
7
Role
Team Member
Period
Jul’08-Jun’09
Project Description
This is an assignment with JPMC (JP Morgan & Chase Bank) as client. JPMC is planning to replace some of
their existing call center applications to PRPC. The purpose is to keep track of the whole call Interaction
with a caller and the services provided in the call and make it easier for reports to be generated. Also,
the future plan is to use one common application among the various groups for handling all the calls.
The system was built using a business process management tool (BPM) from PegaSystems called Pega
Rules Process Commander, PRPC. The application database was housed on Oracle 9i database.
Role and Responsibilities
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Abhishek Dutta
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Offshore QA Analyst
Worked as Test Member, communicating with BA and clients.
Functional Analysis and review.
Scenario Walk through with client & GAP analysis with development team
Preparation of scenario Matrix
Identification and Creation of Test Data.
Developed test cases by analyzing functional and system requirements.
Manual execution of the Test Cases.
Bug reporting and tracking in HP QC.
Communicating with Development Counter-Parts at Onshore for faster Defect Resolutions.
Taking Part in the regular calls from offshore to discuss about the project status with the onshore.
Taking Part in the regular defect status call from offshore, discussing about the various defects and
issues and overall impact.
 Production defect Support
 BAT support.
 Sending out the status report on a regular basis to measure the progress.
Project #8
Title
Client
Application Technology
Project Type
Team Size
Role
Period
Customer Research System
Huntington Bank
Pega PRPC
Testing
9
Team Member
April’06-Jun’08
Project Description
This project is executed for Huntington Bank. Customer Research System is a PRPC based
application. This application has been built to automate the processing of various disputes
occurring with Cash and Cheques. The application has been designed to take care of various
scenarios like Encoding Error, Credit as Debit, Listed Not Enclosed, and Title Transfer etc. The
application provided a unique solution of dealing with various issues that a Bank faces when it
deals with customers, other banks and Federal Reserve Bank.
The system was built using a business process management tool
(BPM) from PegaSystems called Pega Rules Process Commander (PRPC). The application
database was housed on Oracle 9i database.
Role and Responsibilities
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Abhishek Dutta

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
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
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Offshore QA Analyst
Worked as Test Member, communicating with BA and clients.
Functional Analysis and review.
Scenario Walk through with client & GAP analysis with development team
Preparation of scenario Matrix
Identification and Creation of Test Data.
Developed test cases by analyzing functional and system requirements.
Manual execution of the Test Cases.
Bug reporting and tracking in HP QC.
Communicating with Development Counter-Parts at Onshore for faster Defect Resolutions.
Taking Part in the regular calls from offshore to discuss about the project status with the onshore.
Taking Part in the regular defect status call from offshore, discussing about the various defects and
issues and overall impact.
 Production defect Support
 BAT support.
 Sending out the status report on a regular basis to measure the progress.
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Abhishek Dutta
Key Deliverables across assignments
Software Quality Assurance & Testing
 Testing software programs to compare the specifications and documentation.
 Identifying and analyzing defects, errors, and inconsistencies in application, outputs, online
screens and content.
 Identifying test cases and conditioning test data.
 Test Execution.
 Reporting software defects in a clear and concise manner and monitor their progress in Quality
Center.
 Documenting, tracking and communicating test plans, test results, analysis, and unresolved
problems.
STLC Planning & Management
 Actively Involved in Requirement review Phase for the clients’ requirements and formation of the
Test Strategy.
 Identify business core / critical system / processes and priorities.
 Perform gap analysis of the requirement documents and raise clarifications maintained in a
tracker
 Team Management and Task Allocation and monitoring progress as against the Test Plan
 Defect Tracking and client calls
 Generating Daily Status reports, Project Closure Reports to track progress and to highlight the
risks.
 Achieve customer satisfaction by ensuring service quality norms and building the brand image by
exceeding customer expectations.
Certifications
1. PEGA CSA ( Certified System Architect) , PEGA CMBB (Certified Methodology Black Belt)
2. Testing (Cognizant’s internal certifications)
3. Oracle OCA (Oracle Certified Associate) .
4. BFS L0 Cognizant Certified
Personal Details
Visa : H1b (Expired on 1st July , 2013), Travelled US twice (New Jersey , Boston)
Passport : M1115772
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Curriculum Vitae
Abhishek Dutta
DOB : 25.10.1981
Address for Correspondence : 53 , Ananda Palit Road . PO – Entally , Kolkata -700014
Permenant Address : Same
Gmail ID : stcet2004@gmail.com ; abhibumba2004@gmail.com
Father’s Name : Ashit Kumar Dutta
Self-Declaration
I do hereby declare that all the above information are true to the best of my knowledge and belief .
Place : Kolkata
Abhishek Dutta
Date : 24.08.2015
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