Emergency Dispensing Site Incident Management Team Training
Module #1: Introductory Training
Training Curriculum and Resources
EDS IMT Training - Module #1: Introductory Training
Contents
Preface ........................................................................................................................... 3
Section 1: Overview ...................................................................................................... 3
Workshop Goal............................................................................................................ 3
Learning Objectives..................................................................................................... 3
Content Outline ........................................................................................................... 4
Learning Methods and Activities.................................................................................. 4
Section 2: Preparation .................................................................................................. 4
Participants (Target Audience) .................................................................................... 5
Participant notification letter ........................................................................................ 5
Breaks ......................................................................................................................... 5
Facilities and Equipment: ............................................................................................ 5
Classroom supplies ..................................................................................................... 5
Print materials needed for training............................................................................... 5
Section 3: Training Basics ........................................................................................... 6
Section 4: Trainer’s guides and facilitation slides ..................................................... 6
Section 5: Evaluation Tools ......................................................................................... 6
Trainer’s Resources ..................................................................................................... 6
Part A Trainer’s Guide - Incident Action Planning ....................................................... 8
Part A – Incident Action Planning Training Packet .................................................... 12
Part B Trainer’s Guide - Transitioning the IAP to EDS Staff ...................................... 20
Part B – Transitioning the IAP to EDS Staff Traning Packet ..................................... 24
Training Evaluation.................................................................................................... 30
2
EDS IMT Training - Module #1: Introductory Training
Preface
Any mass prophylaxis operation that targets a population at risk, either within or
beyond a single jurisdiction’s boundaries, requires coordination to achieve the
incident response objectives. This is a challenging endeavor. Procedures,
policies, and managerial activities must be coordinated among response
organizations. The workforce must be prepared to carry out the operation and
have sound knowledge of the plan, policies, and procedures. Personnel must
become quickly familiar with requisite forms and necessary equipment. And,
critically important to the success of a mass prophylaxis operation, staff and
volunteers must be able to work effectively as a team.
This training is designed for the Incident Management Team, comprised of the
Command and General staff. It is a training activity designed to develop
knowledge and skills by drawing upon participant experience and expertise. It
employs a training technique where the trainer-to-trainee dynamic is a
partnership, the learning setting is casual, and trainees actively identify their
learning needs and methods under the guidance of a facilitator. This approach is
well suited for an audience of senior managers or supervisors, and subject
matter that will evolve as the expertise of the workforce grows.
The material presented in the Trainer’s Resources is consistent with the
Massachusetts Emergency Planning Region 4b EDS Action Plan Template,
version 1.5. This template for a mass prophylaxis action plan and procedures
requires very little adjustment to the handouts and trainer’s resources in order to
conduct the training. The handout section below identifies items in Version 1.5
that may need to be revised to match your agency’s plan.
For questions, please contact: Charles Ishikawa, MSPH, at
cishikawa@challiance.org
Section 1: Overview
This section contains a summary of the Introductory Training for Incident
Management Team Personnel on Emergency Dispensing Sites (EDS).
Workshop Goal
Participants will gain knowledge and skills to plan, organize, and activate a mass
prophylaxis operation consistent with the procedures outlined in the EDS Action
Plan, version 1.5. Participants will acquire experience in working with the EDS
Action Plan, learn from their peers, and collaborate to identify solutions to
operational challenges.
Learning Objectives
1. Formulate an incident action plan to mitigate a specific public health threat by
a mass prophylaxis operation.
2.
Identify and propose solutions to policy and procedural issues that affect the
quality of the operation
3
EDS IMT Training - Module #1: Introductory Training
3.
Articulate policy issues and priorities for mass prophylaxis planning.
4.
Articulate knowledge gaps and additional training needs.
Content Outline
Session 1: Training Kick-off
Describe training, scenario/case study, and case study questions focused on
Section 1 of the EDS Action Plan. Form teams and distribute Part A Training
Packet.
Session 2: Part A - Incident Action Planning:
Convene small discussion groups to review results of homework. Team
members will be randomly assigned to groups. Reconvene all participants for
a large group conversation about the results of the homework and any related
questions or issues. Distribute Part B Training Packet and describe case
study questions focused on Section 2 of the EDS Action Plan. Assign
homework to teams.
Session 3: Part B - Transitioning the IAP to EDS Staff:
Convene small discussion groups to review results of homework. Reconvene
all participants for a large group conversation about the results of the
homework and any related questions or issues.
Learning Methods and Activities
This introductory training includes the following types of activities to aid in
accomplishing the training goals and objectives:







Use of materials from the Emergency Dispensing Site Action Plan,
Version 1.5 (or your agency plan), will provide participants with operational
steps and planning tools.
A public health emergency scenario, presented in Part A Training Packet,
will require participants to formulate an incident action plan specific to a
mass prophylaxis operation.
Case study questions will provide focus for participants as they address
issues related to developing an incident action plan and implementing that
plan.
Homework in teams will allow participants to make a community-specific
plan in a limited amount of time.
Small group discussions will allow participants to learn from each other by
exchanging practices and collective problem solving.
Large group discussions will provide participants with an opportunity to
expand on knowledge acquired during small group discussions.
Small and large group, peer-to-peer discussions will provide the basis for
translating the Incident Action Plan (developed by the Incident
Management Team) to execution (to be carried out by unit staff).
Section 2: Preparation
This section details preparation for the Introductory Training for Incident
Management Team Personnel.
4
EDS IMT Training - Module #1: Introductory Training
Participants (Target Audience)
Participants for this training should be persons who may be assigned to any
Command and General Command staff position. These positions are: Incident
Commander, Public Information Officer, Security Officer, Liaison Officer, Medical
Officer, Operations Section Chief, Planning Section Chief, Logistics Section
Chief, and Finance and Administration Section Chief. These positions require
demonstrated leadership ability and supervisory experience. Previous
experience in staffing or planning an emergency mass prophylaxis operation is
not a requirement.
A participant to trainer ratio of 15:1 is ideal for this training. This ratio will allow
for three small groups to form for discussions. This is the maximum number of
groups that a trainer can effectively manage during discussions.
Participant notification letter
If you choose to eliminate the kick-off session, you may distribute the training
materials and instructions by mail or email.
Breaks
Breaks are critical to maintaining participant involvement. We recommend
periodic short breaks between small and large group discussions.
Facilities and Equipment:
□ Projection screen
□ LCD projector
□ Laptop with Microsoft Office 2002
□ Chairs
□ Tables
□ The room should have an open layout with few if any fixed pieces of furniture.
This will make it easy for participants to arrange their seats for small and
large group discussions. Since conversations can become animated during
case study discussions, it is helpful to have a room that dampens noise with
wall-to-wall carpeting and low ceilings.
Classroom supplies
□ News print (one per small group)
□ Easel (one per small group)
□ Markers (one set per group)
Print materials needed for training
□ EDS Action Plan, Version 1.5 (one per team)
□ Part A: Incident Action Planning Training Packet (see Trainer’s Resources)

Cover Sheet

Table of Contents

Training Summary Template
5
EDS IMT Training - Module #1: Introductory Training

□
Case and Case Study Questions (Part A)

Incident Command Structure Chart – use your agency’s command chart

Incident Action Plan – Use the IAP form from your plan
Part B: Transitioning the IAP to EDS Staff (see Trainer’s Resources)

Cover Sheet

Table of Contents

Training Summary Template

Case and Case Study Questions (Part B)

Job Action Sheets for: EDS Director; Clinic Unit Supervisor; Clerical Unit
Leader – Use job action sheets for the equivalent positions from your plan
Section 3: Training Basics
This training uses a non-formal approach to adult education. Participants are
given an activity which draws on their own professional experience (e.g., running
a flu clinic), and the experience of their peers. In keeping with this approach, the
knowledge and mastery of the subject is presumed to be equal among the
trainers and participants. Your role as the facilitator is not to have all the
answers, but rather to foster collaborative learning and conversation among the
participants.
Section 4: Trainer’s guides and facilitation slides
Guides and facilitation slide sets have been provided at the end of this document
to aide trainers in facilitating Parts A and B as outlined. Each guide outlines the
training with rough time allocation estimates and crosswalks specific parts of the
training to the facilitation slides. In addition, helpful training tips and points where
the training can be customized are also indicated.
□ Trainer’s guide – Part A
□ PowerPoint Facilitation Slide Set Part A
□ Trainer’s notes – Part B
□ PowerPoint Facilitation Slide Set for Part B
Section 5: Evaluation Tools
Evaluating your training is essential to determine how successful the training was
in achieving the objectives and to identify ways to improve future trainings. A
template post-training evaluation has been provided in the trainer’s resources.
This survey collects information on the perceived usefulness of the training in
thinking through EDS Planning, the degree to which the training activities helped
one to learn from others, and collects suggestions for improvement.
6
Trainer’s Resources
7
EDS Incident Management Team Training Module #1: Introductory Training
Part A Trainer’s Guide - Incident Action Planning
Purpose
To develop knowledge and skills to plan, organize, and initiate a
mass prophylaxis operation consistent with the procedures
outlined in the [EDS Action Plan, version 1.5].
Pre-requisite
Modules
None
Module Time
90 minutes + 15 minute break
Learning
Objectives
At the end of this session/part, participants will be able to:
5.
Formulate an incident action plan to mitigate a specific
public health threat by a mass prophylaxis operation.
6.
Identify and propose solutions to policy and procedural
issues that affect the quality of the operation
7.
Articulate policy issues and priorities for mass prophylaxis
planning.
8.
Articulate knowledge gaps and additional training needs.
Module Overview
Step
1
Activity/
Method
Time
5 min
Activity Instructions
Slides 1 – 4
Review of case
study questions and
identification of
policy and
procedural issues
Slide 5
40 min
Small group discussion
3
15 min
Break
40 min
5
5 min
Resources
Needed
Presentation
2
4
Content
Slide 6 - 7
Large group discussion
Synthesis of small
group thought
through facilitated
conversation
Slide 8, Flipchart
Wrap-up & Homework #2
Homework #2
instructions
Slide 9,
Homework #2
Material/Equipment Checklists

PowerPoint slides - Discussion#1.ppt

Computer w/LCD projector

Flipchart & markers

Handout – [Name of homework #2]
Teaching Guide
Slide
Number
TIPS
Teaching Points
Make sure that you determine in advance how you would like to
group the participants for the small group discussion portion of the
training. We suggest grouping the trainees at random to encourage
them to meet and work with someone new. Also, determine when
you would like people to move in to their small groups. If the room
is small and space is tight, you may want the participants to form
their small groups before you begin with slide 1.
1
Customization Points
Re-title the header slide to reflect the name you use to describe the
units that provide emergency mass post-exposure prophylaxis to the
population at risk. Insert the name of the appropriate jurisdiction or
region name and the date(s) of the training (i.e., Part A and Part B).
Part A
2
DISPLAY this slide before you begin the module.
Goals & Schedule
3
DISPLAY this slide while reminding the participants about the
purpose of this training. Emphasize the collaborative learning that
can take place.
Ground Rules
DISPLAY this slide while discussing the importance of maintaining
an environment of respect and open mindedness. Invite
participants to elaborate on any of the items, eliminate them, or add
to the list.
Time
Slide
Number
4
Teaching Points
5 min
Tasks
DISPLAY this slide while describing the Tasks that each group needs to complete
during the training. Assign one discussion question to each group. Ask that they
begin with this question and then discuss a question of their choice.
5
Small Group Discussion
Flipchart
DISPLAY this slide during the small group discussion portion of the
training.
EACH small group should have a person who is acting as the
recorder for the group by taking notes on the news print/flip chart.
At the BEGINNING of the small group discussion section, attend to
each group to ensure that the tasks are well understood. Ensure
that a recorder has been selected, she/he is performing their duty,
and that they are working with their group to record the conversation
as opposed to dominating the conversation.
TIPS
6
Time
DURING the small group discussion portion, you may encounter
situations where a single or a couple of group members are
dominating the conversation. Your duty as the facilitator is diffuse
this situation and engage other members of the group in the
conversation. There are many techniques to achieve this.
Techniques include: modeling reflective listening; standing behind or
next to persons who are having trouble getting in to the
conversation; and redirecting questions asked of you by a
dominating participant to another group member.
Break
cont’d
from
above
40
min
15
min
DISPLAY this slide at the end of small group discussion time and
while instructing the group on the break.
7
Break Timer
DISPLAY this 15 minute counting slide during the break to orient
participants to the amount of remaining break time.
8
Large Group Discussion
DISPLAY this slide during the large group discussion portion of the
training.
40
min
Slide
Number
Tips
Teaching Points
Time
DURING the large group discussion portion, have the reporter from
each group stand and share what their group came up with as an
answer to their assigned question. Once the reporter is finished,
ask the other participants if they have anything to add or
emphasize. Strive to generate discussion between and amongst
the participants. When the conversation lulls and no one has
anything to add, have the next group report on their group’s work.
Continue in this fashion until all groups have had an opportunity to
report. Time permitting, have groups then report on the answers
they came up with to their selected question. Throughout this
portion of the training, remain flexible and prepared to flow with the
trainee’s interests. Reinforce planning issues that are applicable to
any hazard. Draw attention away from issues that are unique to a
particular scenario or hazard.
9
Customization Notes
Re-title the slide to reflect the name you use to describe the units
that provide emergency mass post-exposure prophylaxis to the
population at risk.
[EDS] Training: Part B
DISPLAY this slide while homework packets for the second part of
the training are handed out. Walk participants through the content
of the packets. Explain what they need to complete before the next
part of the training. Emphasize the importance of limiting the
amount of time they spend to two hours.
5 min.
Emergency Dispensing Site Incident Management Team
Module #1: Introductory Training
SECTION #1
Part A – Incident Action Planning
Training Packet
[Insert Jurisdiction Name Here]
[Insert date of training here]
[Insert Name and contact information of training facilitator here]
Training Summary
Introductory Training for the IMT
[Insert jurisdiction
name and/or logo
here]
Dates: [Dates of training]
Goal
Participants will gain knowledge and skills to plan, organize, and activate a mass
prophylaxis operation consistent with the procedures outlined in the [POD/DVC/EDS]
Plan. Participants will acquire experience in working with the [POD/DVC/EDS] Plan,
learn from their peers, and collaborate to identify solutions to operational challenges.
Objectives
1. Formulate an incident action plan to mitigate a specific public health threat by a mass
prophylaxis operation.
2. Identify and propose solutions to policy and procedural issues that affect the quality
of the operation
3. Articulate policy issues and priorities for mass prophylaxis planning.
4. Articulate knowledge gaps and additional training [POD/DVC/EDS] needs.
Schedule
[insert first
meeting date
here]
[Insert date of
Part A here]
Describe training activity and handout Part A for completion prior to
the next meeting. Participants will utilize existing plans and
partnerships to complete the homework.
Approximately 90 minutes will be spent discussing the individual
responses to Part A. Discussion will first take place in sub-regional
groups and then a full group debrief will take place.
Handout Part B for completion prior to the next meeting. Participants
will utilize existing plans and partnerships to complete the
homework.
[Insert date of
Part B here]
Approximately 90 minutes will be spent responses to Part B.
Discussion will first take place in sub-regional groups and then a full
group debrief will take place. A training evaluation will be distributed
at the end to collect your thoughts about the training.
Materials
□ [Participant’s department [POD/DVC/EDS] plan]
□ Training Packet, Part A
□ Training Packet, Part B
Part A – Incident Action Planning
Introductory Training for the IMT
Please complete the following questions by our next meeting on [Insert date]. We
suggest that you spend no more than 4 hours to complete this homework; as if you
were doing this in real-time and have a half day to lay out your plans. Use your
department’s [POD/DVC/EDS] Plan and relationships with community emergency
response partners to work out your answers to these questions.
Remember, this is for training purposes only. There are no right or wrong
answers.
1. Given this scenario, how might your city/town organize the management of an
[POD/DVC/EDS] operation to meet the response objectives? Please fill in the
incident command chart provided.
2. Please use the Incident Response Objective Sheet enclosed to answer the
following questions about Week 1 of operations:
a. Who are the essential service personnel in the community?
b. How will you define “family” for the essential service personnel?
c. How will you validate that a person is a “family member” of an essential
service worker?
d. Where will you locate the [POD/DVC/EDS] (s) for your community?
e. How will you move people through your [POD/DVC/EDS]? Please sketch
your [POD/DVC/EDS] flow design in the space provided.
3. Please use the Incident Response Objective Sheet enclosed to answer the
following about weeks 3-4 of operation:
a. How many people do you expect to serve in your [POD/DVC/EDS] (s) per
week?
b. Assuming no further guidance from MDPH regarding priority groups, will
you set priority groups? If so, what are they?
c. Where will you locate the [POD/DVC/EDS] (s) in your community?
d. How will you move people through your [POD/DVC/EDS]? Please sketch
your [POD/DVC/EDS] flow design in the space provided.
4. Please answer the following questions about Special Populations:
a. In this scenario, what are the special population groups in your
community?
b. What community assets would you utilize to reach these groups?
5. How will you inform essential service personnel and residents about the
city/town’s plan on how they will receive vaccine?
6. Briefly describe how you will identify resource requirements to sustain the
[POD/DVC/EDS] operation in this scenario?
EDS Operation: Incident Command Structure Worksheet
[POD/DVC/EDS] Incident Action Plan
Date:
Week 1
[POD/DVC/EDS]
Location
Time:
TBD by LPHA
TDB by LPHA
Disease causing agent:
Novel, highly pathogenic strain of influenza
Population at risk (n) =
of resident population
Notes on risk exposure
Standard risk exposures for influenza
Target population service rate (n/week) = TBD by LPHA
Target [POD/DVC/EDS] flow rate (n/day) = TBD by LPHA
Description of service
Provide vaccine to the disease causing agent to essential service personnel in 7 days
Medications/Vaccines
Influenza vaccine
Standards of Care
TBD by LPHA
Client Flow Diagram/Clinic Layout
TBD by LPHA
Operations Section Chief
Name (printed):
Signature:
Incident Commander
Name Printed:
Signature:
[POD/DVC/EDS] Incident Action Plan
Date:
Week 2 - 4
[POD/DVC/EDS]
Location
Time:
TBD by LPHA
TDB by LPHA
Disease causing agent:
Novel, highly pathogenic strain of influenza
Population at risk (n) =
of resident population
Notes on risk exposure
Standard risk exposures for influenza
Target population service rate (n/week) = TBD by LPHA
Target [POD/DVC/EDS] flow rate (n/day) = TBD by LPHA
Description of service
Provide vaccine to the disease causing agent to remaining resident population
Medications/Vaccines
Influenza vaccine
Standards of Care
TBD by LPHA
Client Flow Diagram/Clinic Layout
TBD by LPHA
Operations Section Chief
Name (printed):
Signature:
Incident Commander
Name Printed:
Signature:
EDS Incident Management Team Training, Module #1: Introductory Training
Part B Trainer’s Guide - Transitioning the IAP to EDS Staff
Purpose
To develop knowledge and skills to plan, organize, and initiate a
mass prophylaxis operation consistent with the procedures
outlined in the [EDS Action Plan, version 1.5].
Pre-requisite
Modules
None
Module Time
90 minutes + 15 minute break
Learning
Objectives
At the end of this session/part, participants will be able to:
1. Formulate an incident action plan to mitigate a specific
public health threat by a mass prophylaxis operation.
2. Identify and propose solutions to policy and procedural
issues that affect the quality of the operation
3. Articulate policy issues and priorities for mass
prophylaxis planning.
4. Articulate knowledge gaps and additional training needs.
Overview
Step
1
Activity/
Method
Time
5 min
Activity Instructions
Slides 1 – 4
Review of case study
questions and
identification of policy
and procedural issues
Slide 5
40 min
Small group discussion
3
15 min
Break
40 min
5
5 min
Resources
Needed
Presentation
2
4
Content
Slide 6 – 7
Large group discussion
Synthesis of small
group thought through
facilitated
conversation
Slide 9, Flipchart
Training Evaluation
Administer survey tool
Slide 10, Training
evaluation survey
Material/Equipment Checklists

PowerPoint slides - Discussion#2.ppt

Computer w/LCD projector

Flipchart & markers

Training Evaluation Survey
Teaching Guide
Slide
Number
TIPS
Teaching Points
Time
Make sure to determine in advance how the participants will be
grouped for the small group discussion portion of the training. We
suggest grouping the trainees at random to encourage them to meet
and work with someone new. Also, determine when you would like
people to move in to their small groups. If the room is small and
space is tight, you may want the participants to form their small
groups before you begin with slide 1.
Customization Points
1
Re-title the header slide to reflect the name used to describe the
units that provide emergency mass post-exposure prophylaxis to the
population at risk. Insert the name of the appropriate jurisdiction or
region name and the date(s) of the training.
Part B
DISPLAY this slide before you begin the module.
Customization Point
2
The contents of this slide should reflect the details of the scenario
used in the homework.
The Scenario
DISPLAY this slide as you recap the scenario within which the
training has been conducted.
Goals & Schedule
3
DISPLAY this slide while reminding the participants about the
purpose of this training. Emphasize the collaborative learning that
can take place.
5
min
Slide
Number
Teaching Points
4
Tasks for Small Group Discussion
5
DISPLAY this slide while describing the Tasks that each group
needs to complete during the training. Assign one discussion
question from homework #1 to each group. Ask that they begin with
this question and then discuss a question of their choice.
Small Group Discussion
Time
DISPLAY this slide during the small group discussion portion of the
training.
Flipchart
EACH small group should have a person who is acting as the
recorder for the group by taking notes on the news print/flip chart.
At the BEGINNING of the small group discussion section, attend to
each group to ensure that the tasks are well understood. Ensure
that a recorder has been selected, she/he is performing their duty,
and that they are working with their group to record the conversation
as opposed to dominating the conversation.
TIPS
40
min
DURING the small group discussion portion, you may encounter
situations where a single or a couple of group members are
dominating the conversation. Your duty as the facilitator is diffuse
this situation and engage other members of the group in the
conversation. There are many techniques to achieve this.
Techniques include: modeling reflective listening; standing behind or
next to persons who are having trouble getting in to the
conversation; and redirecting questions asked of you by a
dominating participant to another group member.
6
Break
DISPLAY this slide at the end of small group discussion time and
while instructing the group on the break.
15
min
7
Break Timer
DISPLAY this 15 minute counting slide during the break to orient
participants to the amount of remaining break time.
Slide
Number
Tips
8
Teaching Points
Time
DURING the large group discussion portion, have the reporter
from each group stand and share what their group came up with as
an answer to their assigned question. Once the reporter is finished,
ask the other participants if they have anything to add or emphasize.
Strive to generate discussion between and amongst the
participants. When the conversation lulls and no one has anything
to add, have the next group report on their group’s work. Continue
in this fashion until all groups have had an opportunity to report.
Time permitting, have groups then report on the answers they came
up with to their selected question. Throughout this portion of the
training, remain flexible and prepared to flow with the trainee’s
interests. Reinforce planning issues that are applicable to any
hazard. Draw attention away from issues that are unique to a
particular scenario or hazard
Large Group Discussion: Question 1
DISPLAY this slide during the large group discussion portion of the
training when the group reporting on the first question is speaking.
40
min
Incident Command Chart
9
10
11
12
13
DISPLAY this slide to reference the command chart while the
trainees discuss issues related to the first question.
Large Group Discussion: Question 2
DISPLAY this slide during the large group discussion portion of the
training when the group reporting on the first question is speaking.
Large Group Discussion: Question 3
DISPLAY this slide during the large group discussion portion of the
training when the group reporting on the first question is speaking.
Large Group Discussion: Question 4
DISPLAY this slide during the large group discussion portion of the
training when the group reporting on the first question is speaking.
Training Evaluation
DISPLAY this slide while participants are completing the training
evaluation.
5 min
Emergency Dispensing Site Incident Management Team
Module #1: Introductory Training
Part B – Transitioning the IAP to EDS Staff
Training Materials
[Insert Jurisdiction Name Here]
[Insert date of training here]
[Insert Name and contact information of training facilitator here]
Part B – Transitioning the IAP to EDS Staff
Introductory Training for the IMT
Please complete the following questions by our next meeting on [Insert date]. We
suggest that you spend no more than 4 hours to complete this homework; as if you
were doing this in real-time and have a half day to lay out your plans. Use your
department’s [POD/DVC/EDS] Plan and relationships with community emergency
response partners to work out your answers to these questions.
Remember, this is for training purposes only. There are no right or wrong
answers.
7. How will you organize and manage the [POD/DVC/EDS] site that you laid out in
Part 1 of this exercise? Please modify the command chart provided with this
packet to indicate how you would staff the site.
8. Using the Job Action Sheets provided as guidance, please outline 3-5 things that
you would include in training for the:
 [POD/DVC/EDS] Director;
 Clinical Unit Supervisor; and
 Clerical Unit Leader?
9. What Memoranda of Understanding would you need to have in place with
vendors or service providers to support operations of your [POD/DVC/EDS] site?
10. How might your city or town determine when to end the [POD/DVC/EDS]
operation in this scenario? Who will lead the recovery effort and what will that
entail?
EDS Operation: Incident Command Structure Worksheet
Emergency Dispensing Site Director
Supervisor: Operations Section Chief
Mission: The EDS Director is responsible for overall management of EDS operations
with support from the Operations, Logistics, and Planning Sections of the
Command and General Staff. The EDS Director has executive responsibility
for directing all aspects of deployment, operation and maintenance, and
deactivation of the EDS.
Activation (Phase I & II)
□
□
□
□
□
Meet with Operations Section Chief. Receive the following information:
 Site location
 Response objectives for the EDS
 EDS design
 EDS organization chart
 Job action sheets
 Guidelines regarding the frequency of updates to Operations Section Chief
 The media policy
Report to EDS location and identify immediate resource needs
Appoint and orient EDS staff
Set time that stations will be ready for pre-opening review
Review all EDS stations prior to opening and make necessary changes for smooth operation
Operation (Phase III)
□
□
□
□
□
□
□
Oversee training and orientation of staff members with delegated roles
Identify leaders in each area to provide focus and coaching
Assess staff and supplies at the start and end of each shift
Communicate additional staff and supply needs to the Operations Section Chief
Monitor performance and make necessary changes to ensure smooth operation of the EDS
Submit shift reports to Operations Section Chief
Refer all media inquiries to the Public Information Officer
Deactivation (Phase IV)
□
□
□
□
Oversee the closing and clean-up of the site
Oversee the appropriate return of supplies
Ensure the completion and collection of all required documentation
Participate in recovery activities as directed by the Operations Section Chief
(Rev. 3/8/2016)
Clerical Unit Leader
Supervisor: EDS Director
Mission: To ensure that clerical support staff are familiar with necessary forms, ensure
the steady flow of client information throughout the EDS, and oversee the
security of all client information.
Activation (Phase I & II)
□
□
□
□
□
□
□
□
Report to the EDS Director
Identify immediate resource needs
Assign staff to workstations
Orient staff to assigned roles
Oversee set-up of clerical unit workstations
Identify additional staffing and supply needs and communicate to Logistics Officer
Appoint leaders in each area
Ensure coordination with Clinical Unit areas
Operation (Phase III)
□
□
□
□
□
□
Oversee training and orientation of replacement clerical unit staff
Assess staff and supplies at the end of each shift and identify additional needs
Communicate additional staff and supply needs to Logistics Officer
Monitor the flow of client information
Assess Clerical Unit performance and make necessary changes
Provide service reports to EDS Director as requested
Deactivation (Phase IV)
□
□
□
□
□
□
□
Close out logs when authorized by the EDS Director
Oversee closing of Clerical Unit stations
Oversee clean-up of Clerical Unit stations
Return supplies to Logistics Officer
Complete all required documentation
Submit all required documentation to the EDS Director
Participate in recovery activities as directed by the EDS Director
(Rev. 3/8/2016)
Clinical Unit Supervisor
Supervisor: EDS Director
Mission: To ensure that clinical staff are familiar with their responsibilities and the
clients are treated professionally throughout the EDS.
Activation (Phase I & II)
□
□
□
□
□
□
□
Report to EDS Director
Identify immediate resource needs
Appoint and orient staff to clinical roles
Oversee the set up clinical unit workstations
Identify additional staffing and supply needs and communicate to Logistics Officer
Appoint leaders in each area
Ensure coordination with clerical unit workstations
□
□
□
□
□
□
Oversee training and orientation of staff
Ensure that required supplies are available to clinical unit staff
Assess staff and supplies at the end of each shift
Communicate additional staff and supply needs to the Logistics Officer
Monitor client flow through the EDS
Assess Clinical Unit performance and make changes as necessary
□
□
□
□
□
□
□
Close out logs when authorized by the EDS Director
Oversee closing and clean-up of Clinical Unit stations
Return supplies to Logistics Officer
Ensure safe disposal of medical and biohazard waste in coordination with Logistics Officer
Complete all required documentation
Submit all required documentation to the EDS Director
Participate in recovery activities as directed by the EDS Director
Operation (Phase III)
Deactivation (Phase IV)
(Rev. 3/8/2016)
Incident Management Team Training
Module #1: Introductory Training for the IMT
Post-Training Evaluation
We would like to take a few minutes more of your time to get some feedback on
the training. The information you provide will be used to help us improve the
training program. We are sincerely open to positive and critical feedback. Your
honesty is greatly appreciated.
1. Did you participate in both Emergency Dispensing Site (EDS) training
sessions, Part A and B?
 No
 Yes, only one has been held
 Yes, one out of two
 Yes, both
2. How much of the homework were you able to complete before the
meeting(s)?
 None of it
 Some of it
 All of it
3. Did you work with anyone else to complete the homework?
 No

Yes,
then
who?
4. How helpful was the homework in helping you think through the
organizational structure and resources that would be needed to set up an
EDS in your community?
1
Not Useful
2
3
Somewhat Useful
4
4a. What did you find most useful about the training?
Thank you
5
Very Useful
Incident Management Team Training
Module #1: Introductory Training for the IMT
4b. What did you find least useful about the training?
5. Are there any topics or issues you think are missing from this training?
No
Yes. If yes, tell us what topics should be included:
6. Do you have any additional recommendations for improvement or other
comments regarding the training?
7. What additional training or experience would increase your ability to plan
and command an [EDS] operation?
Thank you