INTERNAL REGULATIONS (RULES) OF ACCOMMODATION IN
HOTEL “MORSKOY”
1. General Terms
1.1. Present regulations specify the internal rules of accommodation in Hotel “Morskoy”, usage of the Hotel
property, list of provided services, and responsibility of the parties.
1.2. The activity of the Hotel is also regulated by Rules for using hotels and similar means of accommodation and
for providing hotel services from 16.03.2004 #19 and other legislative acts of Ukraine.
2. Regulations of using the Hotel property
2.1. The Hotel offers for its Guests furnished rooms, equipped with appliances (TV-set, mini bar, condition, etc),
sanitary engineering and other equipment. Rooms and public areas are warmed, have modern furniture,
engineering network, equipment, completion according to all requirements at the moment of start of operation
(2004). Reception is located in the lobby.
2.2. Guests should treat carefully the Hotel’s property, use the equipment for intended purposes only, and comply
with fire safety requirements. Guest should immediately inform the receptionist about the property damage,
technical defects (breakdown), accidents (water flow, fire, broken glass, etc.). Guest must pay for loss or damage of
the Hotel property caused by him.
3. Room reservation
3.1. Room reservation is an advanced order made by phone, fax or e-mail before arrival.
3.2. Room reservation is free of charge.
3.3. Regulations of reservation:
3.3.1. Guaranteed reservation.
Reservation becomes Guaranteed in case of full prepayment by cash or CC.
3.3.2. Non-guaranteed reservation.
Non-guaranteed reservations is valid only till 6 p.m. of the arrival date. After this time the reserved room will be
open for free sale. Basis on the occupation status, Hotel reserve the right not to confirm non-guaranteed
reservation.
3.4. Reservation could be cancelled without additional charges in terms mentioned below, i.e.:
24 hours before arrival date for individual guest, 7 calendar days before the arrival date for group (5 rooms and
more).
In case of the later cancellation Guest should pay compensation to the Hotel for No Show. In case of the later
cancellation for the Group penalty will be calculated as follows: 50% of the accommodation cost for one night for
all cancelled rooms in case of cancellation made within 1-7 days before arrival; 100% of the accommodation cost
for one night for all cancelled rooms in case of cancellation made less than 1 day before the arrival date. Individual
guest cancelling his reservation less than 24 hours before the arrival would be charged 100% of the room rate for
one night.
3.5. In case of not arrival Hotel charges 100% of the accommodation cost for one night as a No-Show.
4. Accommodation and payment for Hotel services.
4.1. Check-in time is 14:00 (2:00 PM) local time. In case of the Guest arrival before the above mentioned time,
without reservation made in advance, early check-in is subject of room’s availability.
Check-in is possible only on presentation of valid identifying document.
4.2. Check-out time is 12:00 (Noon) local time.
4.3. All guests arriving to the Hotel as well as children should be registered.
4.4. Upon check-in the registration card should be fulfilled by Guest as well as full prepayment for whole period
(cash payment) should be effected or CC should be given in order to make preauthorization of such amount as a
guarantee.
4.5. The Guest receives the key-card at the Reception after filling the registration card and paying for the room.
Key-cards are valid till 12:00 (noon) of the departure day. In case when Guest postpones departure Key-card
should be prolonged.
4.6. Early arrival (from 6:00 to 12:00) is subject of room availability which should be agreed with Hotel in
advance and paid according to the price list. Early arrival before 6:00 is charged as one night of accommodation.
4.7. Late departure (from 12:00 to 18:00) is subject of room availability which should be agreed with Hotel in
advance and paid according to the price list. Late departure after 18:00 is charged as one night of
accommodation.
4.8. Accommodation, including breakfast, for children under 5 years old, sharing the same room with the parents
is free of charge. Special offers granted for accommodation of children from 5 till 12 years old. Children above 12
years old, sharing the room with the parents, will be charged as for additional person according to price list.
Accommodation cost for children in a separate room will charged according to the price list
4.9. All payments are effected in Ukrainian local currency - Hrivna.
4.10. Cash and such credit cards as Visa, Master Card, AMEX are accepted.
5. Internal accommodation rules in the Hotel.
5.1. Receptionist is responsible for compliance with internal rules of accommodation. Receptionist gives
explanations concerning accommodation, receives complaints on the staff and other guests actions breaking the
rules of the Hotel.
5.2. If the Guest has valuables (money, jewelry, etc.) he has to keep them in the mini-safe to guarantee their safety.
5.3. Guests can invite visitors. The Guest should agree to have a visitor. The Guest is responsible for his visitors.
The Receptionist has the right to check the visitor’s documents. The Receptionist has the right to prohibit the
visitor to come to the Hotel according to cases mentioned in Clause 12.6.
5.4. A visitor may stay in the room till 23:00 (11 P.M.). After that time the visitor should be registered and charged
for accommodation of additional person in the room.
5.5. The Hotel is not responsible for the actions of the visitor invited to the room by the Guest.
5.6. If the Guest doesn’t want to be disturbed he may use ”Do Not Disturb” plate which is included into the room
completion.
5.7. Smoking in the Hotel is allowed only in public areas and smoking rooms.
5.8. Quietness should be kept at the Hotel from 23:00 till 08:00.
5.9. Guests are prohibited to bear all types of civil, service or military arms in public areas even while executing
their official duties.
It is prohibited to stay at the Hotel with pets, birds and reptiles.
It is prohibited to smoke in non-smoking areas.
It is prohibited to bring food and beverages bought outside the Hotel. The Hotel is not responsible for the quality
of such products.
6. Energy saving
6.1. To turn on the electricity put the key-card into the energy saving device located near the room entrance.
6.2. It is prohibited to use high-powered electric devices as well as heating ones (electric kettle, iron and others) in
the room excluding cases when these devices are included in the room completion or are give by the Hotel staff.
6.3. In case of ironing the Guest should refer to the chambermaid or the receptionist.
6.4. It is unacceptable to leave cold or hot water taps running with no necessity. Do not leave these taps running
after leaving the room.
6.5. Windows and exterior doors must be closed while air condition is working.
6.6. To make internal call Guest should use the number of 4 digits (telephone directory is in every Hotel room).
External (local and international) calls are charged according to the price list.
7. Video control
7.1. There is video surveillance at the Hotel. All information is recorded and stored on digital media for safety of
guests, their property and property of the Hotel.
8. Arrival and parking of vehicles
8.1. There is guarded round a clock parking for hotel guests’ vehicles.
8.2. Do not leave vehicles at the entrance and exit, as well as at the internal path.
9. Services provided by the hotel
9.1. The hotel offers basic services - accommodation and breakfast (included into the room rate) and additional
services that are provided for additional payment.
9.2. The main services include hotel facilities offered for accommodation, cleaning the rooms, luggage room, wake
up call at certain times etc.
9.3. Reception works 24 hours a day. Rooms for a certain number of places are offered for accommodation.
Accommodation, including breakfast, for children under 5 years old, sharing the same room with the parents is
free of charge.
Special offers granted for accommodation of children from 5 till 12 years old.
Children above 12 years old, sharing the room with the parents, will be charged as for additional person
according to price list.
Accommodation cost for children in a separate room will charged according to the price list
9.4. Current cleaning (dusting, emptying garbage, cleaning toilets, cleaning beds, replacement of toiletries) is
carried out daily.
9.5. General cleaning is effected in the room each time after guest departure.
9.6. Change of towels is carries out daily. Changing of bed linen is carried out in Standard and Superior roomsevery 3 days, and daily in all other categories. Additional change of bed linen can be made at the request.
9.7. Additional services include: restaurant services, telephone calls, business center, concierge services,
transportation and other services. All the additional services are charged according to the price list.
10.
Food and Beverages.
10.1. The hotel has a restaurant and a bar. Room Service could be offered for additional payment.
10.2. Breakfast is included into the room rate and served in the hotel restaurant from 7:00 till 11:00.
10.3. Breakfast served in the room is charged additionally.
10.4. Hotel Administration is not responsible for the quality of food and beverages purchased out of the
hotel.
11.
Promotions and special offers.
11.1. The hotel holds special promotions, with special rates. Information about special offers is available at the
hotel web site and at the reception.
12.
Termination of the guests staying at the hotel. Denial of settlement
12.1. After expiration of requested period of stay guest’s accommodation period is considered as ended.
12.2. Upon departure from the hotel guest should cover all charges for services rendered to him, in case if their
cost exceeds amount of payment effected in advance. Otherwise, in case if total amount for services does not
exceed the prepayment, the overpaid amount will be returned to the guest upon his written request and Act of
refund issued.
12.3. The guest has the right to leave before the date of his scheduled departure, subject to payment of actual
services rendered.
In the event of departure before the scheduled date the guest pays for late check out in accordance with paragraph
4.7.
12.4. In case if the guest has not checked out from the hotel at the confirmed departure date without prior notice,
and thus prevents the hotel from providing confirmed services under contract with other person / organization,
the hotel reserves the right to establish a commission and make an inventory of guests personal belongings, which
are in the room and move them to a luggage room.
12.5. In case if the guest repeatedly violates the internal rules of accommodation that leads to a loss or
inconvenience to other visitors stay, the hotel has the right to refuse in accommodation or to carry out evictions.
In this case, after deducting the covering material losses inflicted by the guest, and (or) the fines provided for in
these rules, the overpaid amount is returned to the guest.
12.6. Receptionist has the right to refuse in accommodation in certain cases:
Visitors have no documents, the documents are invalid or expired, there is suspicion that the documents are fake;
Room charges have not been paid;
guest appearance is untidily, he is intoxicated, inadequately, behaving aggressively;
guest refuses to comply with internal rules of accommodation (smoking, parking, etc.);
guest is included in the Black list (List of unwelcomed guests);
in other cases stipulated by Ukrainian law and common sense.
In controversial cases, questions are decided by the administration.
12.7. The hotel has the right to refuse further guest accommodation in the event of violations of these rules and
untimely payment.
12.8. The hotel has a log to write down all unwelcomed guests.
It includes: guests who previously lived in the hotel and were forcibly evicted, the person under investigation
according to the Ministry of Internal Affairs in Odessa; persons on the list of hotel owners or director.
13.
Responsibility of the hotel and consumers
13.1. Subject to the failure to fully or partially liabilities associated with the provision of hotel services, the guilty
party should compensate the other party incurred in connection with this loss.
13.2. In case if the hotel has no possibility to meet obligation according to conditions of a contract with the guest
(except of force majeure **), the hotel is obliged to accommodate the guest in another hotel, located in the same
area, providing services of similar or higher quality.
13.3. The guest, in identifying gaps in services, inconsistencies services assigned to the hotel category, has the
right at its option to require:

elimination of defects for free and at a certain time;

a corresponding decrease in prices for services rendered.
13.4. The hotel must take corrective action in elimination of defects of provided services.
13.5. The hotel is not liable for deficiencies in the services provided, in case if it will be proved that they are
caused by the fault of the guest (guests) or as a result of force majeure.
13.6. The guest has the right to refuse from provided hotel services, and under current legislation to require full
compensation of damages if the hotel did not eliminate the shortcomings.
13.7. The hotel is not responsible for guest’s valuables. Guest rooms are equipped with mini-safe with installed
digital lock especially for guest’s valuables.
13.8. In the event of loss or damage to the belongings guest should immediately notify the hotel. In case if guest
does not present their claims to the hotel before the end of the stay, it is believed that his belongings were not lost
or damaged. In case of forgotten things the hotel is obliged to notify immediately the owner of things, if known.
Forgotten things are kept in a hotel for 6 months, then are transferred to the relevant public authorities or
destroyed, as an act prescribed form.
13.9. In case if hotel causing significant material damage through the fault or negligence of guests and (or) their
visitor an Act should be drawn up on a mandatory basis. In this case, except for tenant damages must be
voluntary or court order to reimburse the hotel losses associated with downtime rates during the repair,
replacement of furniture, etc. cases (for example, when the water flood).
** Purposes recognized:
Natural disasters, hurricanes, earthquakes, etc.;
military hostilities, riots, strikes, epidemics;
outages of power resources (water, electricity, gas), communications, Internet, satellite TV programs are beyond
the hotel grounds;
decisions or actions of governments, law enforcement, the Security Service and other regulatory bodies that block
some or all of the work of the hotel.