Java Jungle Internet Café
100 Center Street
Warsaw, IN 46805
574-268-5282
574-268-5283 (fax)
EIN# 35-1234567
Java Jungle Internet Café is a solely owned proprietorship located in Warsaw Indiana. The company will offer
the services of a coffee shop while at the same time providing free internet access to the consumers. We are
unique by offering the consumers a chance to take training classes in a relaxed environment instead of the
tradition classroom. By offering this our consumers will feel more relaxed therefore spending more time at Java
Jungle which will increase projected revenues.
Java Jungle Internet Cafés mission is to provide a value product and service to the public which will enhance
their way of life while assisting in providing the community with additional resources necessary for growth.
Anticipation of growth will allow for the company to increase the customer base while allowing us to provide
extra jobs in our community. The training provided by Java Jungle will allow our customers to increase their
career objectives.
The company has 3 departments that will be fully staffed 7 days a week, 24 hours a day to provide convenience
to the consumer. The departments include the Operational department, the IT department and the Executive
department. Each of the departments will have a department manager that will report to the Operational
Manager. The Operational Manager will be responsible for the complete operation of the business and will
directly report to the Proprietor of the business.
Java Jungle
Job Description
Job Title:
Department:
Reports to:
FLSA Status:
Prepared by:
Prepared date:
Approved by:
Approved date:
Operational Manager
Operations
Owner
Exempt
Janice Williams
August 12, 2007
Janice Williams
August 12, 2007
SUMMARY
Manage staff, preparing work schedules and assigning specific duties as needed to provide exceptional service in all areas of the
business.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as directed by the owner.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization
officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Oversee activities directly related to making products or providing services.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
SUPERVISORY RESPONSIBILITIES
This position will manage 3 Operational areas which will require the person to be motivating, developing, and directing people as they
work.
QUALIFICATIONS
Knowledge of business and management principles involved in a service industry, knowledge of principles and processes for
providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and
evaluation of customer satisfaction. This position will also have knowledge in the principles and methods for showing, promoting, and
selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control
systems.
EDUCATION
Bachelor’s Degree in Business Administration preferably with an emphasis on Marketing and Sales plus 5 or more years in a Retail
business with Supervisory experience.
LANGUAGE SKILLS
The ability to communicate information and ideas in writing so others will understand and to communicate information and ideas in
speaking so others will understand. The ability to tell when something is wrong or is likely to go wrong. It involves solving the
problem when necessary.
.
MATHEMATICAL SKILLS
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications to be able to work within the different
operational areas for inventory and pricing.
REASONING ABILITY
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of
information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Java Jungle
Job Description
Job Title:
Department:
Reports to:
FLSA Status:
Prepared by:
Prepared date:
Approved by:
Approved date:
Human Resource Manager
Executive
Operations Manager
Exempt
Janice Williams
August 12, 2007
Janice Williams
August 12, 2007
SUMMARY
Plan, direct, and coordinate human resource management activities of an organization to maximize the strategic use of human resources and maintain
functions such as employee compensation, recruitment, personnel policies, and regulatory compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as directed by the owner.
Administer compensation, benefits and performance management systems, and safety and recreation programs.
Identify staff vacancies and recruit, interview and select applicants.
Allocate human resources, ensuring appropriate matches between personnel.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion
and employee benefits.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary
procedures.
Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related
problems.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee
relations.
SUPERVISORY RESPONSIBILITIES
None presently. However, as business expands and the need for more Human Resource personnel increases this position will supervise the HR area.
QUALIFICATIONS
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality
standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning,
resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of
laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and
transcription, designing forms, and other office procedures and terminology. Knowledge of principles and methods for curriculum and training
design, teaching and instruction for individuals and groups, and the measurement of training effects.
EDUCATION
Bachelor’s Degree in Human Resources with at least 5 years in a Human Resources position.
LANGUAGE SKILLS
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand. The ability to speak clearly so others can understand you.
MATHEMATICAL SKILLS
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
REASONING ABILITY
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form
general rules or conclusions.
Java Jungle
Job Description
Job Title:
Department:
Reports to:
FLSA Status:
Prepared by:
Prepared date:
Approved by:
Approved date:
Information Technology Manager
Information Technology
Operational Manager
Exempt
Janice Williams
August 12, 2007
Janice Williams
August 12, 2007
SUMMARY
Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer
programming.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as directed by the owner.
Manage backup, security and user help systems.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
Assign and review the work of systems analysts, programmers, and other computer-related workers.
Stay abreast of advances in technology.
Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
Review and approve all systems charts and programs prior to their implementation.
Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
Control operational budget and expenditures.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
SUPERVISORY RESPONSIBILITIES
Will be responsible for the supervision of the trainers that will be doing the training courses with the customer.
QUALIFICATIONS
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications
and programming. Knowledge of business and management principles involved in strategic planning, resource allocation, human
resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of design
techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Knowledge of
administrative and clerical procedures and systems such as word processing, managing files and records, stenography and
transcription, designing forms, and other office procedures and terminology.
EDUCATION
Bachelor’s Degree in Information Technology with 5 or more years in a Retail business as Information Technology personnel. 1-2
years of Supervisory skills and at least two years of planning in Computer training.
LANGUAGE SKILLS
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition,
and grammar.
MATHEMATICAL SKILLS
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of
financial data. Determining how money will be spent to get the work done, and accounting for these expenditures such as training
materials.
REASONING ABILITY
Understanding the implications of new information for both current and future problem-solving and decision-making.
Bringing others together and trying to reconcile differences. Identifying complex problems and reviewing related information to
develop and evaluate options and implement solutions.
Java Jungle
Job Description
Job Title:
Department:
Reports to:
FLSA Status:
Prepared by:
Prepared date:
Approved by:
Approved date:
Accounting Manager
Finance
Operational Manager
Exempt
Janice Williams
August 12, 2007
Janice Williams
August 12, 2007
SUMMARY
Direct financial activities, such as planning, procurement, and investments for all or part of an organization
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as directed by the Operations Manager.
Prepare and file annual tax returns, or prepare financial information so that outside accountants can complete tax returns.
Prepare or direct preparation of financial statements, business activity reports, financial position forecasts, annual budgets, and/or reports
required by regulatory agencies.
Supervise employees performing financial reporting, accounting, billing, collections, payroll, and budgeting duties.
Delegate authority for the receipt, disbursement, banking, protection, and custody of funds, securities, and financial instruments.
Maintain current knowledge of organizational policies and procedures, federal and state policies and directives, and current accounting
standards.
Conduct or coordinate audits of company accounts and financial transactions to ensure compliance with state and federal requirements and
statutes.
Receive and record requests for disbursements; authorize disbursements in accordance with policies and procedures.
Monitor financial activities and details such as reserve levels to ensure that all legal and regulatory requirements are met.
Monitor and evaluate the performance of accounting and other financial staff; recommend and implement personnel actions such as
promotions and dismissals.
Develop and maintain relationships with banking, insurance, and non-organizational accounting personnel in order to facilitate financial
activities.
SUPERVISORY RESPONSIBILITIES
Will be responsible for the supervision of the accounting department which will include 3 employees.
QUALIFICATIONS
Determining how money will be spent to get the work done, and accounting for these expenditures. Using mathematics to solve problems.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process
information. Observing, receiving, and otherwise obtaining information from all relevant sources. Compiling, coding, categorizing,
calculating, tabulating, auditing, or verifying information or data. Identifying the underlying principles, reasons, or facts of information by
breaking down information or data into separate parts. Monitoring and controlling resources and overseeing the spending of money.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Developing
constructive and cooperative working relationships with others, and maintaining them over time. Analyzing information and evaluating
results to choose the best solution and solve problems. Keeping up-to-date technically and applying new knowledge to your job. Using
relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
EDUCATION
Bachelor’s Degree in Accounting with 5 or more years in a Retail business as an Accountant. 1-2 years of Supervisory skills. CPA Preferred.
LANGUAGE SKILLS
The ability to communicate information and ideas in speaking so others will understand. The ability to apply general rules to specific
problems to produce answers that make sense. The ability to listen to and understand information and ideas presented through spoken words
and sentences.
MATHEMATICAL SKILLS
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial
data.
REASONING ABILITY
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to
form general rules or conclusions.
Java Jungle
Job Description
Job Title:
Department:
Reports to:
FLSA Status:
Prepared by:
Prepared date:
Approved by:
Approved date:
Accounts Payable Clerk
Finance
Accounting Manager
Non-Exempt
Janice Williams
August 12, 2007
Janice Williams
August 12, 2007
SUMMARY
Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating,
posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy
of figures, calculations, and postings pertaining to business transactions recorded by other workers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as directed by the Accounting Manager.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Operate computers programmed with accounting software to record, store, and analyze information.
Comply with federal, state, and company policies, procedures, and regulations.
Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or
computers.
Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures,
accounts payable and receivable, and profits and losses.
Code documents according to company procedures.
Access computerized financial information to answer general questions as well as those related to specific accounts.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography
and transcription, designing forms, and other office procedures and terminology. Knowledge of Quickbooks Accounting Software.
EDUCATION
None. 1-2 years in an Accounts Payable Role.
LANGUAGE SKILLS
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition,
and grammar.
MATHEMATICAL SKILLS
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of
financial data. Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and
reporting of financial data.
REASONING ABILITY
The ability to choose the right mathematical methods or formulas to solve a problem.
Java Jungle
Job Description
Job Title:
Department:
Reports to:
FLSA Status:
Prepared by:
Prepared date:
Approved by:
Approved date:
Accounts Receivable Clerk
Finance
Accounting Manager
Non-Exempt
Janice Williams
August 12, 2007
Janice Williams
August 12, 2007
SUMMARY
Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating,
posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy
of figures, calculations, and postings pertaining to business transactions recorded by other workers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as directed by the Accounting Manager.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Operate computers programmed with accounting software to record, store, and analyze information.
Comply with federal, state, and company policies, procedures, and regulations.
Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or
computers.
Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures,
accounts payable and receivable, and profits and losses.
Code documents according to company procedures.
Access computerized financial information to answer general questions as well as those related to specific accounts.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography
and transcription, designing forms, and other office procedures and terminology. Knowledge of Quickbooks Accounting Software.
EDUCATION
None. 1-2 years in an Accounts Payable Role.
LANGUAGE SKILLS
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition,
and grammar.
MATHEMATICAL SKILLS
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of
financial data. Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and
reporting of financial data.
REASONING ABILITY
The ability to choose the right mathematical methods or formulas to solve a problem.
Java Jungle
Job Description
Job Title:
Department:
Reports to:
FLSA Status:
Prepared by:
Prepared date:
Approved by:
Approved date:
Payroll Clerk
Finance
Accounting Manager
Non-Exempt
Janice Williams
August 12, 2007
Janice Williams
August 12, 2007
SUMMARY
Compile and post employee time and payroll data. May compute employees' time worked, production, and commission. May compute and
post wages and deductions. Submitting payroll to Paychex Payroll services.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as directed by the Operations Manager.
Process and issue employee paychecks and statements of earnings and deductions.
Compute wages and deductions, and enter data into computers.
Compile employee time, production, and payroll data from time sheets and other records.
Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
Issue and record adjustments to pay related to previous errors or retroactive increases.
Keep informed about changes in tax and deduction laws that apply to the payroll process.
Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.
Complete time sheets showing employees' arrival and departure times.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and
transcription, designing forms, and other office procedures and terminology. Knowledge of principles and processes for providing customer
and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer
satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources
modeling, leadership technique, production methods, and coordination of people and resources..
EDUCATION
None. 1-2 years of training involving both on-the-job experience and informal training with experienced workers.
LANGUAGE SKILLS
The ability to speak clearly so others can understand you. The ability to identify and understand the speech of another person. The ability to
read and understand information and ideas presented in writing.
MATHEMATICAL SKILLS
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial
data. Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of
financial data.
REASONING ABILITY
The ability to choose the right mathematical methods or formulas to solve a problem. The ability to listen to and understand information and
ideas presented through spoken words and sentences. The ability to communicate information and ideas in speaking so others will
understand. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing
there is a problem. The ability to apply general rules to specific problems to produce answers that make sense.
Java Jungle
Job Description
Job Title:
Department:
Reports to:
FLSA Status:
Prepared by:
Prepared date:
Approved by:
Approved date:
Pastry Chef
Food Operations
Operational Manager
Non-Exempt
Janice Williams
August 12, 2007
Janice Williams
August 12, 2007
SUMMARY
Perform duties which combine both food preparation and food service
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as directed by the Operations Manager.
Order or requisition food and other supplies needed to ensure efficient operation.
Supervise and coordinate activities of cooks and workers engaged in food preparation.
Inspect supplies, equipment, and work areas to ensure conformance to established standards.
Determine how food should be presented, and create decorative food displays.
Collaborate with other personnel to plan and develop recipes and menus, taking into account such factors as seasonal availability of
ingredients and the likely number of customers.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective
manufacture and distribution of goods. Knowledge of principles and processes for providing customer and personal services. This
includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The ability to see
details at close range (within a few feet of the observer). The ability to keep your hand and arm steady while moving your arm or
while holding your arm and hand in one position. The ability to come up with unusual or clever ideas about a given topic or situation,
or to develop creative ways to solve a problem
EDUCATION
1year as an Apprentice in a large corporation to get both on-the-job experience and informal training with experienced workers.
LANGUAGE SKILLS
The ability to communicate information and ideas in speaking so others will understand. The ability to apply general rules to specific
problems to produce answers that make sense. The ability to listen to and understand information and ideas presented through spoken
words and sentences.
MATHEMATICAL SKILLS
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
REASONING ABILITY
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of
information to form general rules or conclusions.
Java Jungle
Job Description
Job Title:
Department:
Reports to:
FLSA Status:
Prepared by:
Prepared date:
Approved by:
Approved date:
Deli Chef
Food Operations
Operational Manager
Non-Exempt
Janice Williams
August 12, 2007
Janice Williams
August 12, 2007
SUMMARY
Perform a variety of food preparation duties other than cooking, such as preparing cold foods and slicing meat.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as directed by the Operations Manager.
Clean work areas, equipment, utensils, dishes, and silverware.
Store food in designated containers and storage areas to prevent spoilage.
Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Package take-out foods or serve food to customers.
Portion and wrap the food, or place it directly on plates for service to patrons.
Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
Inform supervisors when supplies are getting low or equipment is not working properly.
Weigh or measure ingredients.
Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
Wash, peel and/or cut various foods to prepare for cooking or serving.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective
manufacture and distribution of goods. Knowledge of principles and processes for providing customer and personal services. This
includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The ability to see
details at close range (within a few feet of the observer). The ability to keep your hand and arm steady while moving your arm or
while holding your arm and hand in one position. The ability to come up with unusual or clever ideas about a given topic or situation,
or to develop creative ways to solve a problem.
EDUCATION
1year as an Apprentice in a large corporation to get both on-the-job experience and informal training with experienced workers.
LANGUAGE SKILLS
The ability to communicate information and ideas in speaking so others will understand. The ability to apply general rules to specific
problems to produce answers that make sense. The ability to listen to and understand information and ideas presented through spoken
words and sentences.
MATHEMATICAL SKILLS
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
REASONING ABILITY
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of
information to form general rules or conclusions.
Java Jungle
Job Description
Job Title:
Department:
Reports to:
FLSA Status:
Prepared by:
Prepared date:
Approved by:
Approved date:
Barista
Food Operations
Operational Manager
Non-Exempt
Janice Williams
August 12, 2007
Janice Williams
August 12, 2007
SUMMARY
Mix and serve drinks to patrons, directly or through wait staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as directed by the Operations Manager.
Clean work areas, equipment, utensils, dishes, and silverware.
Store food in designated containers and storage areas to prevent spoilage.
Prepare drinks according to customers' orders following approved procedures.
Package take-out foods or serve food to customers.
Inform supervisors when supplies are getting low or equipment is not working properly.
Weigh or measure ingredients.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment,
meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of human behavior and performance;
individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the
assessment and treatment of behavioral and affective disorders.
EDUCATION
6 months to 1 year as an Apprentice to a licensed Barista.
LANGUAGE SKILLS
Communicating with people outside the organization, representing the organization to customers, the public, government, and other
external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Developing constructive and
cooperative working relationships with others, and maintaining them over time.
MATHEMATICAL SKILLS
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
REASONING ABILITY
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of
information to form general rules or conclusions.