Lyngford Park Surgery
Lyngford Park Surgery
Fletcher Close
Taunton
Somerset, TA2 8SQ
01823 333355
Appointments:
01823 257022
Fax:
01823 253462
Health Visitor:
Hospital Transport: 01278 727444
Website
www.lyngford.co.uk/
When the surgery is closed call 0845 408 8000
We are a medium sized friendly and professional GP Practice. We are currently accepting new
patients who live within reach of the surgery, please contact us if you are interested in
registering with us.
We see some of our strengths as: 
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A high quality service - in our last quality indicator targets we achieved 999 points out of
1000 which is the highest of any surgery in this region.
Continuity of care - we aim for the same Doctor to see you with the same problem
Taking a genuine interest in our patients and their welfare
Being friendly and approachable to all our patients, who have a wide spread of ages and
needs
Having excellent Practice Sisters who help manage the care of patients who have ongoing
problems such as asthma, diabetes and heart disease
Being patient centred when it comes to choosing who you see and when you see them
Download Our Latest Patient Survey Results
Opening Hours
We are open 08.30 to 18.30 Monday to Friday.
We also offer a late Tuesday opening until 8pm
If you would like to register with the practice please ask for details at reception.
We welcome suggestions and criticisms. Please discuss these with your doctor, or the Practice
Manager.
New - SMS Appointment Cancellation
To cancel an appointment simply text us on 07922037720 leaving your name and date of your
appointment.
Out of Hours
0845 408 8000
This service is for emergencies only.
We offer appointments 5 days a week and up until 20:00 on Tuesdays
We have a new Stop Smoking Clinic from 5pm - 7.30pm on Tuesdays.
To make an appointment telephone the Surgery on 333355 or come to Reception.
Remember, you can see any doctor of your choice, subject to availability. You can book an
appointment up to 6 weeks in advance or, if you prefer, ring on the day.
You can book your appointments online and order repeat medication. Register with us online.
We want to offer you more choice and more convenience.
Surgery Opening Hours
Our phones are open for emergencies from : 8am - 8.30am and from 6pm - 6.30pm.
We are then available for all enquiries at the times below : Morning
Afternoon
Monday
08:30 - 13:00
13:00 - 18:00
Tuesday
08:30 - 13:00
13:00 - 18:00
Wednesday
08:30 - 13:00
13:00 - 18:00
Thursday
08:30 - 13:00
13:00 - 18:00
Friday
08:30 - 13:00
13:00 - 18:00
Weekend
closed
closed
We also offer appointments up until 20:00 hours one evening a week. These surgeries are for
pre-booked appointments only.
Emergencies
Between 18:30 and 08:00 weekdays, and during weekends, the out-of-hours service can be
contacted on 0845 408 8000. This service is for emergencies only.
NHS Direct
NHS Direct is available 24 hours a day – telephone 0845 46 47 or visit www.nhs.direct.uk
If you have been registered for Emis Access then click the link above to book online. See our
Emis Access User Guide for further information
Making an Appointment
We are open 08.00 to 18.30 Monday to Friday.
We also offer appointments up until 20:00 hours one evening a week These surgeries are for prebooked appointments only.
To make an appointment telephone the Surgery on 333355 or come to Reception.
Appointments may be booked up to 6 weeks in advance, or on the same day.
Cancelling your appointment
To cancel an appointment simply text us on 07922037720 leaving your name and date of your
appointment.
Home Visits
If you are too ill to come to the surgery you can request a home visit. It will help us to deal with
your enquiry if you can describe your symptoms to the receptionist. If possible please try to ring
first thing in the morning or as early as possible on the day.
DR HELEN BURTON
Monday Morning and Afternoon
Tuesday Morning and Afternoon
Wednesday Morning and Afternoon
Thursday Morning only
Friday Morning and Afternoon
DR RUPERT SELLS
Monday Morning and Afternoon
Tuesday Morning only
Wednesday Morning only
Thursday Morning and Afternoon
Friday Morning and Afternoon
DR JOHN EDWARDS
Monday Morning and Afternoon
Tuesday Morning and Afternoon
Thursday Morning only
DR JANET SHACKLETON
Wednesday Morning and Afternoon
Thursday Afternoon only
Friday Morning only
Monday evening surgery - covered on a rota basis
Saturday morning surgery (twice monthly) – covered on a rota basis
Home Visits
If you are too ill to come to the Surgery, we will arrange a home visit.
Please try to telephone before 11.00 am.
Home visits are undertaken between lunchtimes and at the end of the day.
Please be aware that depending upon the time that you call us and the number of visit requests
that day, you may not be seen until the early evening after the surgery has finished for the day.
See our Emis Access User Guide
(www.mysurgerywebsite.co.uk/info.aspx?p=16&pr=l85062) for further information about
booking online
When the doctor has agreed to them, prescriptions may be requested.
We are currently unable to take prescriptions over the phone but do offer the following
methods: 
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personal visit to the surgery
letter or a note to us
email to - enquiries@lyngfordparksurgery.nhs.uk
fax to 01823 257022
through our online access, at the top of the page
They will normally be ready to collect on the second working day after we receive the request. If
you are registered for Online Access you can follow the link below to order your prescription. If
you would like to join online access please ask Reception for joining instructions.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics
Clinics
We prefer you to make appointments for our specialist services via the reception. If you would
like to make a nurse clinic appointment on line please click here to check how long your
appointment will need to be and who in our team can offer the different services.
PROCEDURES_CARRIED_OUT_BY_PRACTICE_NURSES.rtf
Asthma
We offer a range of times during the week with Sister Sara Crabb.
Smear tests.
These are 20 minute appointments, available at a range of times throughout the week.
Antenatal Clinic
The midwives hold clinics on Thursday mornings. Doctors see patients for antenatal care during
normal surgery hours.
Baby Clinic
An open clinic is held weekly on a Thursday, from 1.30 – 3.00 pm at Hillside Children's Centre,
Eastwick Road Taunton. Tel 01823 322124. Health Visitors, based at the surgery, can be
contacted on 01823 253462.
Counselling
The practice has its own trained counsellor, fully accredited with the British Association for
Counselling. Where appropriate, your doctor will refer you.
Diabetic Clinic
Clinics are held on a Wednesday and Thursday afternoon with the diabetic nurse, Sister Alison
Pumphrey
Stop Smoking Clinic
Available in the surgery, you can see the stop smoking adviser between 5pm and 7.30pm on Tuesdays. Make an
appointment through Reception
Dietician
Available in the surgery, you can see the dietician by referral from your doctor. The clinics are
held once a month, and are by appointment.
Family Planning
All the doctors and nurses are happy to discuss this and nearly all forms of contraception can be
provided from the surgery.
Emergency and confidential advice is available at all times, by appointment.
Immunisations
Children are notified by the Patient & Practitioner Services at the Primary Care Trust.when they
need to come for immunisation or check–ups. Clinics are held on the second and fourth Monday
of each month.
Adults should have a tetanus booster at about the age of 25 or later.
If you plan to go abroad please contact us well in advance as it may take 2 months, or more, to fit
in a full course of immunisations (see the travel page).
Minor Surgery
Minor surgical procedures are carried out in the practice under local anaesthetic. Your own
doctor will arrange this for you.
Menopause and HRT
All the doctors are able to give advice on these topics.
Chiropody
We host a private clinic on Tuesday afternoons. You can arrange an appointment through
reception. A 20 minute sessions costs £25
Physiotherapist
Weekly clinics are held at the surgery. Patients need to be referred by the doctor.
Community Services
Community Services
The following professionals also provide services for our patients:
Health Visitors
tel 253462
District Nurse
tel 352310
Midwife
tel 342055
Fees and Charges
Download our fees and charges for 2011
Please note that private sick notes are not issued to employers for absences of a week or less.
Vaccinations
Cholera
£30 (course of two)
Diphtheria
No charge
Hepatitis B
£25 plus £25 for blood test
Hepatitis A
No charge
Japanese encephalitis
£130 for 2 injections
Malaria tablets
Pay chemist for tablets.
No charge for private prescription
Meningitis Menveo
£75 per injection
Polio
No charge
Rabies
£154 for course of 3 injections
Free for certain veterinary staff
Tetatnus
No charge
adult £45 per injection (course of three)
Tick-borne encephalitis
child £40 per injection (course of three)
Typhoid
No charge
Record of Immunisation
If required £10.00 per episode
Details correct as of April 2011 but subject to variation in future
NB: Payment by cheque or cash required before vaccination given. We do not have credit card
facilities at present.
Confidentiality
Confidentiality
The practice holds information about all patients, which is private and sensitive, in both
electronic and written form. Unless a patient consents to the release of information this will not
be made available to anyone other than staff of the practice who need access to it to perform their
duties.
We may on occasion be required to provide statistics for authorised bodies such as the Primary
Care Trust, but we only do so if we are satisfied that the data is totally anonymised.
Complaints
Complaints
If you have a complaint or suggestion about the service you receive at the surgery, do ask to
speak to the Practice Manager who will deal with all such matters in a professional manner.
If you remain dissatisfied you should contact the local Primary Care Trust on 01935 384000.
Complaints Procedure
Complaints Form
Complaints - Third Party Consent Form
Rights & Responsibilities
Rights & Responsibilities
The partners and staff at Lyngford Park Surgery aim to set the following standards of service for
their patients. In return they expect certain standards from their patients.
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We will provide you with health care on the basis of your clinical need.
No care or treatment will be given without your informed consent.
We will keep you informed about the care and services we are able to provide.
You will be greeted in a friendly, welcoming and courteous manner.
You have a right to confidentiality.
You will be offered an appointment with your own doctor, or if they are not available,
one of the other doctors in the practice, usually on the day you contact us, however we do
take advanced bookings, at certain times, up to 6 weeks in advance.
If the doctor is running late we will keep you informed of the reason and expected time
delay.
Prescriptions will be issued during a consultation if necessary. Repeat prescriptions need
2 working days’ notice - see the prescriptions page for details.
If you have had tests at the practice you will be responsible for contacting the surgery to
establish the results.
You have the right to see your medical records subject to limitations of the law. A fee
will be levied.
In an emergency, or in the case of a patient who is unable to come to the surgery, the
doctor will make a home visit if it is considered appropriate to do so by the doctor.
We have a complaints procedure and will respond in writing within 48 hours.
If we need to cancel your appointment we will do our utmost to give as much notice as
possible and offer an alternative time at your convenience.
We are a training practice and on occasion you may be asked it you are prepared to have
your consultation recorded.
In urgent cases, if you wish to speak to a doctor, we will endeavour to do this, however,
we do try not to routinely interrupt the doctor when in surgery. If you leave your details
with the receptionist we will get back to you.
What you can do for us
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Please treat all staff with the same courtesy and respect that we offer.
If you need a home visit please try and telephone before 10.30 am unless a genuine
emergency arises.
If you wish to speak to the doctor or nurse leave your details with the receptionist and
they will ring you back.
If a doctor is running late please be patient. The receptionist will keep you informed.
Remember that we need 2 working days’ notice for repeat prescriptions.
Remember to let us know any changes of address or telephone.
Equalities
Equalities
As a practice, we do not tolerate any discrimination, whether against patients, or colleagues, on
grounds of gender, race, disability or colour. This extends to areas of a patient’s lifestyle, culture,
beliefs, race, colour, gender, sexuality, age, social status and perceived economic worth.
In most cases, the meaning of this policy should be obvious, but if you have any queries or
worries, you are welcome to discuss them with the Practice Manager, or one of the partners. It is
particularly important that we as a practice welcome patients of all types and background
Staff Details
Doctors
Dr Helen Burton
MBBS DRCOG DCH DFFP
Dr Rupert Sells
MBBS BSc MRCGP
Dr John Edwards
MBBS MSc BSc MRCGP DCH DRCOG FPCert
Dr Janet Shackleton
MB ChB MRCGP DFFP
Nurses
Our practice nurses undertake dressings, suture removal, injections,
ear syringing, blood tests, blood pressure checks, etc. They provide
free health checks – there is no need to wait until you are ill. They also
run Diabetic, Asthma, Coronary Heart and Travel clinics.
Sister Alison
Pumphrey
Sister Sara
Crabb
Phlebotomists
Mrs Susan Matthews
Practice Management
Miss Harriet Bell
Administration
Mrs Pat Lodge
Mrs Sophie Manupenu
Reception
Mrs Sue Cable
Mrs April Boardman
Mrs Becky Craddock
Mrs Jean Taggart
Mrs Debbie Millar
Mrs Helen Lawer
Bsc Econ (hons) Dip M