Hiatt Baker Hall
Handbook
Information and Regulations
2011/2012
1
Hiatt Baker Hall: the community
The University of Bristol is one of the foremost academic institutions in the
United Kingdom. It attracts the most able academics and students. Its Halls
of Residence are an integral part of the University itself: they are congenial
and supportive communities of undergraduates and Senior Residents drawn
from all parts of the University.
Hiatt Baker Hall, which is the University’s largest Hall of Residence, aims to
provide its students with an environment in which they are able to study
effectively, and are also offered opportunities for a wide range of social
activities, from individual friendships to organised events. The University
regards the personal development of its students in its Halls to be as
important to their future as their intellectual development in their academic
subject.
Hiatt Baker Hall is named in honour of the late Hiatt Cowles Baker, a
benefactor and Pro Chancellor of the University of Bristol. It was built in 1966
and provides single study-bedroom accommodation in six residential blocks
for 447 male and female students and 11 Senior Residents. The central Hall
Building, situated between the residential blocks, contains a dining room,
common room and bar, a games room and administrative offices. The Library
Building, situated near the entrance to the Hall grounds, contains the Hall
Library, common rooms, and music practice rooms. These are usually
referred to as the “Main block” and the “Library block”.
All students are encouraged to contribute to the life of the community. The
Junior Common Room Committee, which represents students in Hall, plays an
important role in this regard. It organises social, sporting and cultural
activities and promotes the interests of its members. The games room,
computer room and library are administered by members of the JCR, and the
President and other members of the committee are involved in the running of
the Hall both informally and through the formal committee structures.
There will be elections for JCR representatives towards the middle of October,
and you are encouraged to stand for one of the positions. Please become
involved as much as possible in the communal life of the Hall, so that you get
the most out of what it has to offer, and also contribute to the creation of its
character and identity.
The Warden, Deputy Warden and Senior Residents are normally resident in
Hall. Together, they comprise the Senior Common Room (SCR). The
Warden’s House is the building next to the main block, and the Deputy
Warden’s opposite the Library block. Senior Resident rooms are situated in
the residential blocks. The Senior Residents should be turned to in the first
instance in case of difficulty or emergency when the Hall Office is closed.
Appointments to see the Warden can be made through the Hall Office.
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All University of Bristol residences are managed in compliance with Universities UK
Code of Practice, a copy is available in your Hall office and full details are available
at http://www.bristol.ac.uk/accommodation/uuk/.
Your rights and responsibilities as a tenant of the University are defined by the
Student Residence Conditions which are found at
http://www.bristol.ac.uk/accommodation/ug/guide/residences/terms.html and you
should make sure that you have read them carefully. If you breach the conditions of
your tenancy you may be served notice to leave your residence within 28 days. If you
do not leave your residence within the given time frame the University may seek a
possession order through the County Court.
1 General information about Hiatt Baker Hall:
This information is correct at the time of printing, but the web version of the
handbook should also be consulted as this is updated throughout the year.
Absence
It is very important that your residence knows when you are away in case there is a
fire.
If you are going to be away from Hall overnight, you must fill in an Exeat Form,
available from outside the Hall Office and give it to the porter or post it under the Hall
Office door.
Access
University staff and contractors will normally try to give 24 hours notice that access is
required to a flat or bedroom, however in the case of an emergency immediate
access may be necessary. The University’s guidance for accessing accommodation
is available at http://www.bris.ac.uk/accommodation/usefuldocs/access.pdf Where a
repair has been requested notice that access is required will be deemed to have
been given. All University staff and contractors will carry identification and residents
should always ask to see it.
Accidents and Emergencies
In an emergency telephone:
University Security Services
(0117) 92 87848 or (0117) 112233
All Security Services staff are First Aid trained.
Fire, Police, Ambulance
999
First Aiders are
Tracey Brooks: 0117 90 32980
Daniel Jones: 0117 90 32977
First Aid appointed persons
Tina Nussbaum and Diane Marquick :
0117 90 32975
Gordon Trevett: 0117 90 32973
All Senior Residents
First aid Boxes are located at
The Senior Common Room
Kitchen
Housekeeping Corridor
Porters’ Lodge
Warden’s House
ALL ACCIDENTS, EMERGENCIES, DANGEROUS INCIDENTS OR SERIOUS
ILLNESSES MUST BE REPORTED TO THE HALL OFFICE, DUTY SENIOR
RESIDENT OR WARDEN, IMMEDIATELY
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Bedrooms
Your bedroom will be supplied with a bed, mattress, desk, task lighting, chair,
curtains/blind, drawers/shelving, wardrobe and waste receptacle. We do not supply
bed linen, duvets or pillows
NB for reasons of safety residents are not permitted to have their own heaters
or cooking equipment such as toasters or kettles in their bedrooms. Any such
items may be taken into storage by residence staff.
Cleaning
Residents are expected to maintain their accommodation including communal areas
in a clean and habitable condition. Failure to observe basic standards of cleanliness
and hygiene may lead to the suspension of normal cleaning services, removal of
goods or material and/or the imposition of charges for additional cleaning.
Please note: Washing up in pantries is the responsibility of the residents, not staff.
Subject to the above, the cleaning provided in Hiatt Baker Hall as a minimum is
Area
Halls and Stairways
Frequency
Once or Twice a week
depending on usage
Kitchens
Minimum twice a week
Shared
Bathrooms/Showers/Wcs
Minimum twice a week
Bedrooms
Student responsibility
Service
Hoover and wash floors
Wipe banisters and
window sills
Empty rubbish
Wipe surfaces and clean
sink (if possible). Wipe
cooker and microwave
Hoover and mop floor
Wipe sanitary ware and
surfaces
Communications
It is important that you regularly read the notice boards in Hall, especially “Warden’s
Notices” situated opposite the Porters’ Lodge and those inside the entrances to the
blocks.
Important Hall information is emailed to all members of Hall using their
University email address. It is important to check emails regularly.
Internal telephone numbers of key Hall staff are to be found on page 9 of this
Handbook.
If you need to make an appointment with the Warden, you can do so through the Hall
Office, open between 8.30am-5.00pm or telephone 0117 903 2990, internal 32990.
Complaints
Very occasionally students are unhappy with their accommodation or the services
they are receiving. You should always try to resolve any complaint you have
informally first by talking to your Senior Resident or Warden. If they cannot help you
should put your complaint to the Head of Accommodation Services, Students Union
or your Personal Tutor.
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If your complaint is not resolved to your satisfaction you should contact the Director
of Residential and Hospitality Services and if he is unable to help you can make a
formal complaint to the University Secretary at student-complaints@bris.ac.uk.
Further details of the formal complaints’ procedure are available at
http://www.bris.ac.uk/secretary/studentrulesregs/complaints.html
Ultimately you may take the case to the Office of the Independent Adjudicator for
Higher Education, which provides an independent scheme for the review of student
complaints. The OIA will consider cases only when the University’s own internal
complaints and appeal procedures have been exhausted. It will not intervene on
matters which turn purely on academic assessment.
Further information about this scheme is available at
http://oiahe.org.uk
Damage Deposits
Your first accommodation payment includes £200 as a damage deposit. Deductions
may be made for any cleaning, repairs or replacements needed to University
property, which go beyond normal wear and tear and which arise out of damage or
negligence by yourself or your guests. Deductions may include administrative costs
of up to £25.00. Where damage occurs in a communal area such as a kitchen it may
be charged to all the occupants of a flat, corridor or block. You can appeal against
any charges to the Residences Facilities Manager for your residence.
Where the costs of repair or replacement exceed £200 you will be invoiced
separately. An example of charges is given below, please note that these may vary
according to labour or costs involved.
Clean 1 wall
Repaint 1 wall
Replace 1 mattress
Clean 1 carpet
Replace 1 carpet
Replace 1 key
Clean 1 fridge, freezer, oven or hob
Clean 1 kitchen, bedroom or bathroom
£15
£70
£80
£40
£200
£20
£20
£35
Electoral Registration
All students resident in University owned Halls or Houses, apart from those living at
Langford, will be included in the block registration of voters in the October of each
year. Students who move into or out of University owned accommodation after
October in any year are responsible for ensuring their own registration. Students
living in Langford accommodation are responsible for their own registration.
Electrical Equipment
All University electrical equipment is PAT tested (Portable Appliance Testing) on an
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Any electrical appliances you bring must be British Standard approved and
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Electrical appliances must not be used in bathrooms and showers unless
designed for that purpose
Adaptors should have a trailing lead and must not be overloaded
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Cables should be positioned carefully and not present a trip hazard or other
risk
International students should ensure that their equipment is suitable for use in
the U.K. The electricity supply in the UK is 220 – 240 v, this is different in
many other countries. If you are bringing electrical items with you check the
labelling it should say input: 100 or 220 to 240 v, otherwise you will need a
special adaptor. It is dangerous to try to plug in an electrical item that cannot
work on 220 – 240 v. Also in the UK plugs have three square shaped pins
and you will need a plug adaptor.
You must not modify or interfere with electrical equipment. Any faults,
possible hazards or safety concerns should be notified to a member of staff
as soon as possible
Heaters and cooking equipment are not permitted in bedrooms and may be
removed to storage
The University does not accept any liability for appliances brought in by students.
Any such appliances may be inspected for safety by University staff and may be
removed to storage if considered dangerous
Energy
The University is committed to reducing our carbon impact and encourages residents
reduce energy and water use and participate in the various carbon reduction
initiatives.
All residents are asked to use energy responsibly. In particular to ensure that:

All gas or electrical items are turned off when rooms are empty unless required
for security. http://www.bristol.ac.uk/environment/energy/saveenergy.html#home

All laptops or PCs are set to hibernate or standby. To set your computer go to the
start menu, select control panel, select power options (often found in
Performance and Maintenance) then select standby or hibernate.
Other suggestions for reducing your impact on the environment can be found at
http://www.bristol.ac.uk/environment/documents/green-living.pdf
Fire
Students must familiarise themselves with the fire and safety regulations and
procedures.
Please read the “Action in Case of Fire” notice in your flat or on your corridor and
make sure you have familiarised yourself with fire exit routes from your room and
from communal parts of the Hall.
In the event of the fire alarm sounding you must leave the building at once and
assemble in Car Park. Do not wait to pick up personal belongings. You are not
expected to fight fires, only use extinguishers to aid your escape in an emergency.
The Residence is equipped with fire and smoke alarms, and with fire fighting
equipment. This equipment must not be tampered with. All pantries in the blocks are
fitted with fire blankets and the corridors have water and carbon dioxide fire
extinguishers
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All study bedrooms are equipped with smoke detectors and some are linked to the
automatic fire alarm. These are very sensitive and are easily set off. False alarms
cause disruption and annoyance to all other residents. False alarms also put lives at
risk. If the fire and rescue service is dealing with a false alarm, they can’t go to help
those in need at a real emergency, such as a fire or road traffic collision. Please do
all you can to limit false alarms. The most common cause of false fire alarms is
cooking setting off corridor alarms because the kitchen door has been propped open.
Malicious false alarms will result in a fixed penalty of £80 under the disciplinary
regulations. If the offence is repeated the student will be in breach of his or her
tenancy and will be served notice to leave the residence.
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Under no circumstances must you attempt to cover or interfere with the smoke or
heat detector, this endangers all the residents in the building. Any student who
covers or interferes with or allows a smoke or heat detector to be covered or
interfered with will be fined £100 under the disciplinary regulations. If the offence is
repeated the student will be in breach of his or her tenancy and will be served notice
to leave the residence.
The highest fire risks arise from cooking being left unattended or students using dirty
pans especially grill pans. Where a fire or fire alarm results from students’ reckless or
careless behavior fines may be imposed under the disciplinary regulations.
If the alarm goes off, you must evacuate the building immediately and make sure that
a senior resident or member of staff is informed, so that they can deal with the
matter and deactivate the alarm. Never assume it is a false alarm.
Fire exit doors/routes must be kept free from obstruction at all times. Do not obstruct
corridors and stairs. These must be clear so that in the event of a fire rapid exit from
buildings is possible. This is one reason why bikes are not to be brought into
buildings. Anything found to be obstructing a fire exit may be removed to storage
without notice.
You must not bring any highly inflammable or dangerous substance into your room or
flat (including foam-filled furniture). Ensure that all rubbish (especially packing
material) is disposed of promptly and properly. Do not bring any additional furniture
without the permission of the Hall Accommodation Manager or hang drapes on
walls/ceilings as you may be contravening fire regulations. Any items which pose a
risk may be removed to storage without notice.
Fire alarms are tested on a weekly basis every Friday between the hours of 12 noon
and 2.00 pm. It is not necessary to evacuate during fire alarm testing. It is not
necessary to evacuate during fire alarm testing.
Gardens and grounds
The gardens and grounds are maintained by the University’s Grounds Services. In
the case of ice or snow access will be cleared by the residence porters or grounds
services as appropriate.
Ball games are not permitted in the Hall grounds except on the flat grassy area
between F block and Wills Hall. You must not damage property, or the grounds, and
you should avoid causing a nuisance to others.
Skateboarding is not permitted anywhere in Hall.
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Guests and visitors
You must not have overnight guests in the Accommodation except by permission of
the Warden. It is very important that we know who is in the residence in case there is
a fire.
You must fill in a Visitor Form, and if necessary a Temporary Car Parking Form,
available from outside the Hall Office, and hand them into the Porters’ Lodge or Hall
Office. Camp beds are available for hire from the Porters’ Lodge (£10 deposit, £9
refund on return) and a limited number of rooms for visitors can be booked through
the Housekeeping Office. Information on charges for these can be obtained from the
Housekeeping Office.
Meals for guests can be purchased from the duty manager or porter at the Servery.
Only very exceptionally are guests permitted to stay more than two days, and
residents are wholly responsible for the behaviour of and any damage done by
their guests.
Under-16s must be accompanied at all times.
Insurance
The University does not accept responsibility for residents’ personal possessions.
Your first payment includes a fee for block Halls insurance, it is essential that you
check that the cover provided is adequate to your needs by visiting
http://www.bristol.ac.uk/secretary/insurance/informationforstudents.html
Kitchens and Pantries
There are two pantries on each floor, each with a sink, small cooker, fridge and
electric kettle and microwave.
Utensils, crockery and cutlery are not provided. Crockery and cutlery from the dining
hall must not be taken to the residential blocks.
Washing-up in the pantries is the responsibility of residents. Cleaners are not
responsible for washing-up. One of the major causes of bad feeling amongst
residents is people failing to pull their weight in washing-up duties.
Laundry
A laundry service is not provided. A launderette can be found at the back of the main
administration block, on the ground floor of B block and ground floor of D block. The
cost is currently £1.80p for a wash cycle and 50p for 30 minutes tumble drying.
Litter
Residents are responsible for ensuring that the grounds are kept free of litter.
Lost Keys
Room and wardrobe keys are issued on a key ring at the beginning of each session.
Keys must be returned to the hall porter at the end of each session. A charge,
presently £20, is made for the replacement of room keys. These are obtainable
from the porter or Hall Office.
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Lockouts
If you are locked out from your room, you can go to the following people who will let
you back in:
Porters
Monday – Friday
7.00am – 7.00pm
Duty Senior Resident
Saturday
9.00am – 11.00am
Monday – Friday
7.30pm – 11.30pm
Saturday and Sunday
Security Officers
Monday – Sunday
At all other times, please see the Duty Manager.
2.00pm – 11.30pm
11.30pm – 6.00am
Details of Duty Senior Residents can be found on notice boards in each block.
Please note: After 18th October Senior Residents will only action lockouts every
hour, on the hour, except in an emergency.
University Security Officers: telephone external 0117 928 7848, or internal
87848.
Mail
Your mailing address at Hall is:
Your name, Hiatt Baker Hall, Parry’s Lane, Stoke Bishop, Bristol BS9 1AD
Mail is available for collection from the pigeon holes at the Porters’ Lodge. Any
parcels or signed-for letters are listed, and residents must show photographic ID,
such as a meal card or student card, to collect.
Mail delivered after resident has left accommodation will be returned to sender,
where possible. Overseas students can make arrangements with the Porters, for
mail delivered over the summer to be held for collection until the beginning of the
next academic year.
Management
All University of Bristol residences are managed in compliance with Universities UK
Code of Practice, a copy is available in the Hall office and full details are available at
http://www.bristol.ac.uk/accommodation/uuk/ .
Warden:
Gordon Trevett, email: gordon.trevett@bristol.ac.uk
Deputy Warden:
Rosa Vasilaki, email: e.r.vasilaki@bristol.ac.uk
Student Support Administrator :
Mrs JM Norton, email: jane.norton@bristol.ac.uk
Accommodation Manager:
Mrs TA Brooks, email: tracey.brooks@bristol.ac.uk
Catering Manager:
Mr DD Jones, email: daniel.jones@bristol.ac.uk
Contact telephone numbers:
Warden’s House
Deputy Warden’s House
Hall Office
Housekeeping Office
Catering Office
Gordon Trevett
Rosa Vasilaki
Jane Norton
Tracey Brooks
Daniel Jones
0117 90 32973
0117 9032971
0117 90 32990
0117 90 32980
0117 90 32977
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Meals
Hiatt Baker Hall provides the following meals:
Term time weekdays (Monday-Friday):
Breakfast 7.30am – 9.00am
Evening meal 5.30pm – 7.00pm.
Saturdays, brunch 11.00am – 1.00pm.
Term time Sundays:
Continental breakfast is served from 9.30am-10.00,
Lunch from 12.30 noon – 1.30pm.
Term time Bank Holidays:
Continental breakfast 9.30-10.00am
Lunch 12.30-1.30pm
Early breakfasts can be arranged on request to the catering department, and late
meals booked for collection up to 7.30pm.
Packed meals are available seven days a week and to supplement any meal with 24
hours notice required, by arrangement with the catering department.
Meals are provided for residents only. Meals are available to guests: payment in cash
should be made at the Servery to the Duty Manager. Residents must bring their
Meal Cards to all meals. Any student who lends his or her meal card or misuses it in
any other way will be charged for the meals taken and may face disciplinary action.
Meals are intended to be eaten in the dining hall, students should not remove food
from the dining hall.
Replacement meal cards cost £2.
Breakfast costs £3 for each guest.
Dinner and Brunch cost £4 for each guest.
Residents with special dietary requirements should speak to Daniel Jones, the
Catering Manager, or email him at : daniel.jones@bristol.ac.uk
Formal meals are held each term. Please note that on these occasions men should
wear jackets and ties – dinner jackets are optional, and women should dress
appropriately. For all other meals a reasonable standard of dress (not nightwear)
and behaviour is required in the dining hall, and footwear is essential.
On Formal meal nights, those not attending can collect a packed meal between 5.306.00pm by ordering the day before.
Please note that during the Christmas and Easter vacations, meals need to be
booked and are extra to Hall fees. They will not necessarily be supplied at Hiatt
Baker, but at another catered Hall in Stoke Bishop.
Medical Care
All residents are advised to register with the University’s Students Health Service,
registration events will take place throughout Freshers’ week or see
http://www.bristol.ac.uk/students-health/
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Repairs
Décor and furnishings will be maintained in good order in accordance with the
relevant regulations, with regular checks taken on defects. If a repair is needed you
should obtain a Student Fault Request Form from rack outside the Hall Office and
give details of the problem and return it to a porter or the Hall Office. For
emergency maintenance, out of hours, contact University Security on 87848.
Repairs are managed and carried out by the University’s Building Services who also
ensure that the University complies with the Statutory Requirements of Legislation
affecting the safe and efficient use of the residences. You can find out more about
them at
http://www.bristol.ac.uk/safe/Bursar/BuildingServices/sla/sla.pdf .
Building Services aims to respond to repair requests to a timetable:
Type of Work
Emergency, for example loss of water
supply, major flood
Critical, for example loss of heating,
cooking facilities
Urgent, minor leak, blocked drain
Routine for example repair to non
essential furniture or kitchen equipment
Target Response Time
Response within one hour, rectification
as soon as possible but within 24 hours
Response and repair commenced within
24
Response and repair commenced with 5
working days
A specific date will be agreed usually
within 5 weeks
Rubbish and Recycling
The University provides recycling and composting facilities for all students at their
halls of residence and also at every University building. You can recycle:
 Papers
 Cardboard
 Glass
 Tins and cans
 Plastics
 Food waste (from Hall kitchen only)
 Clothes, shoes, bric-a-brac etc
For more information, locations of your nearest recycling facilities or to download a
poster visit;
http://www.bristol.ac.uk/environment/waste/recycling/accommodation.html
Your rubbish bin should be placed outside your study door by 9.00am if you wish to
have it emptied. Bins in pantries are emptied daily on weekdays, with spare bags
available on weekends.
Each study-bedroom has a blue recycling bin, which you are strongly encouraged to
use. Residents are responsible for emptying their own recycling bins. Recycling
stations for glass, paper, tins and cardboard are located by the upper bike sheds,
behind the Library Block and by the Source Café. Plastic recycling station is behind
the Library Block.
Clothes, shoes, bric-a-brac etc can be recycled at the end of the academic year by
placing in the Library Block Foyer.
Batteries can also be recycled, via the Porters’ Lodge.
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Security
Security in the residences is managed by the University’s Security Services in
accordance with a Service Level Agreement, further details may be found at
http://www.bristol.ac.uk/securityservices/safe/documents/hallssla2.pdf . There are
University Security patrolmen on duty throughout the night.
Storage
Hiatt Baker Hall provides storage for overseas students possessions during the
summer vacation if the student is returning to Hall the following year, subject to the
student agreeing to the following provisions:
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Possessions are not insured by the University, students are responsible for
arranging my own insurance.
The University is not liable for any loss or damage to possessions howsoever
caused.
The University has no duty of care in respect of stored possessions
Students must not store any flammable, dangerous or perishable items
University staff can inspect stored possessions at any time and this may
include forcing open suitcases or boxes if necessary.
Any possessions not collected within six months of the date of this agreement
may be disposed of or sold without further notice. Students may be charged
for any disposal costs and any proceeds after costs from a sale of goods will
be donated to charity.
Possessions may be stored in or moved to any storage space considered
appropriate by the University at any time.
There is a charge for this service. For details enquire at the Hall Office.
Students with disabilities or special needs
There are a variety of adapted rooms available within the residences to meet the
needs of most students. If you have a special requirement because of your health or
disability please let Student Support Administrator know and we will try to meet it.
If you are disabled please ensure that you are aware of any special arrangements
that are made for your evacuation in case of fire by discussing them with your Senior
Resident.
Residents with temporary mobility difficulties must inform the Student Support
Administrator in order that emergency evacuation procedures can be implemented if
necessary.
Transfers
Students wishing to transfer between residences should complete and return the
transfer form which they will find on the accommodation office website. No transfers
will take place during the first two weeks of term. The accommodation office will
contact students if a suitable room becomes available, priority for transfers will be
given to anyone who needs to transfer because of a health problem or a disability. A
reletting fee of up to £100 may be charged to cover the costs of administration, room
cleaning etc.
Students wishing to transfer rooms within their own residence should contact their
student support administrator. No transfers will take place during the first two weeks
of term. The student support administrator will contact the student if a suitable room
becomes available, priority for transfers will be given to anyone who needs to move
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because of a health problem or a disability. A reletting fee of up to £20 may be
charged to cover the costs of administration, room cleaning etc.
Transport
Bristol is a very congested city. The University Precinct is contained within the
Kingsdown Residents Parking Scheme, therefore the majority of on-street parking in
and around the Precinct is subject to local residents’ residential permits, meters
and/or time limits. There is also no student parking in the University Precinct car
parks apart from disabled parking.
Students should avoid bringing cars to Bristol. If you do have to have a car you must
have a University residence car parking permit to use in the residences car parks
only - permits are available from the Student Support Administrator prior to arrival.
The University provides a free bus service between Stoke Bishop and the Precinct on
weekdays and Stoke Bishop to Bristol Temple Meads (via the Precinct) on the
weekends. Students in allocated accommodation can also use their bus pass on the
other Wessex Red ‘U’ services free of charge - see
http://www.bristol.ac.uk/university-bus
The University offers free bicycle safety checks at the University’s Cycle Surgery.
The surgery takes place on the Precinct during the term time – see
http://www.bristol.ac.uk/cycle-surgery
Bicycles should be stored in the lockable cycle ports at all times. Keys are
available on arrival at a cost of £10, with a full refund on return at the end of the
year. Bicycles must not be kept in student rooms, stairwells or corridors.
Members of Hall may not park vehicles in the Hall grounds other than in the allocated
space. The University does not accept any responsibility for vehicles parked in the
Hall area. This includes any motor vehicles, motorcycles or bicycles, including these
kept in the locked sheds. Owners of motor vehicles, motorcycles and bicycles are
strongly urged to have adequate insurance against theft or damage.
Hiatt Baker Hall is in Parry’s Lane, near the northern edge of the Downs, about two
miles north of the main University buildings, to which there is a public bus connection
from the bus stop in Parry’s Lane (Service no. 41). From the White Tree roundabout
at the top of the hill the services are numbers 1, 41 and 55.
Help + Support
Weekdays from 8.30am the Student Support Administrator is in the Hall Office to
help residents with advice on any matter, and also to deal with student
administration. She is the first port of call for all queries during office hours. Do not
hesitate to contact her.
The Warden, Deputy Warden and Senior Residents are normally resident in Hall.
Senior Resident rooms are situated in the residential blocks. The Senior Resident
should be turned to in the first instance in case of difficulty or emergency when the
Hall Office is closed. They are also available to talk over any problems of an
academic or more personal nature. If something is troubling you, do not hesitate to
approach your Senior Resident to discuss it. Appointments to see the Warden or can
be made through the Hall Office.
Student Help, an online resource provided by the Students Union at
http://www.bris.ac.uk/studenthelp/
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Accommodation Office, for help with all housing related problems, at
http://www.bris.ac.uk/accommodation/
Student Counselling, Bristol Nightline,
http://www.bristol.ac.uk/student-counselling/
http://www.bristol.ac.uk/nightline/
Student Funding Office, for help with all money problems,
http://www.bristol.ac.uk/studentfunding/ or telephone 0117 331 7972.
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Section 2 Residences Local Rules
The Residences Local Rules
As well as being a tenant of the University you are also a member of your Hall or
House community. Every member has a responsibility to their community in return for
the benefits they receive. You will be expected to abide by the University’s Rules and
Regulations for Students which you can find at
http://www.bris.ac.uk/secretary/studentrulesregs/ as well as the Residences Code of
Conduct. The main requirements are outlined below:
Bus Passes
Bus passes are for use by the student named on the card exclusively. Any student
who lends his or her bus smartcard or misuses it in any other way will face
disciplinary action and may have their card revoked
Communal living
Residents are expected to respect each other and as far as is reasonable promote
the well being of the community. Disciplinary Action will be taken in the case of:
 Any violent, indecent, disorderly, threatening, intimidating or offensive
behaviour or language whether expressed orally or in writing, including
electronically.
 Sexual, racial or any other form of harassment, including bullying of any
student or member of staff of the University, or any visitor to the University.
 Excessive noise that causes a disturbance to other residents at any time of
day or night.
 Any other behaviour that causes danger or distress.
 Failure to maintain the accommodation including any communal areas in a
reasonably clean condition.
Damage to or misuse of the residence or its contents
Any student who wilfully damages, or allows his or her guest to damage the
residence, its grounds or its contents may be subject to disciplinary action in addition
to the requirement to pay for the cost of repairs or replacement as detailed in this
Handbook.
Flyposting or displaying promotional material without permission is prohibited.
Students are also forbidden to promote non-University clubs (including the
sale of tickets for a club whether or not at a profit) or engage in other
commercial activities on residence grounds or premises. This does not apply to
the sale of tickets by members of a JCR for a JCR-approved event at a club.
Drugs and Alcohol
Under the Misuse of Drugs Act, 1971, it is a criminal offence for the University
knowingly to permit the use, production or supply of any controlled drugs in
residences. It should be clear, therefore, that we do not condone the possession, use
or supply of illicit drugs on any of its premises. In the case of drug misuse, we will
take appropriate disciplinary action, which may include referral to the Police. The
University makes available health information regarding drugs. If you have a problem
or are concerned about drugs, you should seek advice from the Student Health
Service or your GP
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Whilst alcohol is not illegal and its consumption, subject to the Licensing Act, 2003, is
permitted in residences, the University is concerned about the detrimental effects of
excessive alcohol consumption on the overall welfare of students. In particular, we
seek to discourage the inappropriate use of alcohol, particularly during the day, and
the excessive consumption of alcohol during social events. The serious risk to health
occasioned by the combination of drugs and alcohol is also emphasized. The
University does not condone the misuse of alcohol and students who are found to be
acting in an inappropriate manner under the influence of alcohol may be subject to
disciplinary action. The University will take every precaution to prevent the sale of
alcohol to under 18 year olds on its premises.
Any student who uses drugs or misuses alcohol will incur a disciplinary penalty which
may include being require to attend a University approved drug and/or alcohol
awareness course. The cost of the course will be charged to the student (£50 in
2011/12),
Fire safety
You should note that propping open fire doors, blocking access or fire exits, damage
to or misuse of fire alarms, fire-fighting equipment or detectors including the covering
of smoke or heat detectors will be viewed as a serious disciplinary offence. Possible
penalties will include fines or referral to the Pro Vice Chancellor for formal disciplinary
proceedings. In addition students who endanger other students or damage firefighting equipment will be referred to the Police and may face eviction.
Health and Safety
It is the intention of the University to maintain and to improve the health and safety of
all its members. To this end it applies and enforces all current legal requirements
together with other appropriate safety measures where reasonably applicable.
In particular residents must:
 Take reasonable care for their own Health and Safety and that of others who
may be affected by their acts or omissions.
 Inform the Senior Resident, Deputy Warden, Warden or other appropriate
persons of any situations that could represent a threat to the Health and
Safety of residents or other users of the building.
 Seek medical advice from a General Practitioner if he/she suspects any
medical condition that may be study/course related.
 Co-operate with the University to enable it to comply with any relevant
statutory provisions.
 Not interfere with or misuse equipment provided for safety purposes.
 On arrival at the University, make known to their Warden or Senior Resident
any circumstances or conditions that may affect their health and safety (such
as disabilities, allergies or similar conditions). This will enable the student
and the University to discuss and agree appropriate health and safety
procedures.
Any breaches of these Health and Safety requirements may result in disciplinary
action. In particular any interference with fire safety equipment or setting of false fire
alarms will be treated as a serious disciplinary offence and reported to the police.
Please Note: Student rooms are inspected regularly for Health & Safety regulations.
Notification of inspections is given by posters in the locale.
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Smoking
All residences are non smoking, students must not smoke in any bedrooms or
communal areas inside the residence buildings, this includes all corridors, kitchens,
bathrooms, WCs, common rooms, bars, games rooms. Anyone found smoking or
allowing a guest or visitor to smoke anywhere in the residence will be subject to
disciplinary action and/or prosecution under the Smoke-free legislation introduced in
July 2007 Additionally the University has a Smoke Free Policy which you can find at
http://www.bristol.ac.uk/safety/policy/cop/smokingpolicy.pdf , which all students must
observe and this includes not smoking outside buildings where that might cause a
nuisance.
Disciplinary Action
The Warden is authorised by the University Council to impose a penalty for any
breach of the Residences’ Code of Conduct. Any student in breach of the Code or
guilty of any other misconduct as defined by the University’s Rules and Regulations
may incur one or more of the following penalties:









A written reprimand;
A caution, which means that no penalty is imposed, but if the student is found
guilty of misconduct on a subsequent occasion in the following twelve months
(or some other specified period), he or she will then be dealt with for both
offences:
A fine not exceeding £100
The requirement to pay a reasonable sum by way of compensation for
identified and quantified loss;
The requirement to give and comply with a written undertaking as to future
behaviour;
The requirement to perform unpaid services for the University community to a
maximum of 20 hours
Exclusion, either permanently or for a specified period, from the use of a
specified University service or facility (including specified residential facilities)
to which the misconduct relates;
In the case of serious misconduct referral to the Disciplinary Committee,
which in addition to the penalties listed above may exclude, suspend or expel
the student.
In the case of a breach or misconduct which is also a criminal offence, referral
to the police
Where the breach or misconduct is also a breach of the Terms of Residence the
student(s) may be referred to the Director of Residential and Hospitality Services who
may take steps to evict the student(s).
Financial penalties will be invoiced and collected and if necessary enforced in the
same way as any other financial obligations of students to the University. Financial
penalties imposed by Wardens may be collected by withholding all or part of a
student’s deposit. Any student who does not wish to be dealt with by the Warden
may ask to be referred to the University Disciplinary Committee
Appeals
There is no internal appeal against the serving of a notice to leave the residence, the
student has the right to defend an application for possession in the County Court.
A student on whom a disciplinary penalty is imposed under section 3.3 of these
Regulations may appeal against the finding of guilt or the imposition of the penalty.
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Appeals must be submitted in writing to the University Secretary within seven
working days of notification of the penalty. Upon receipt of the appeal, the Secretary
will arrange for it to be considered by a University Officer or a member of the
academic staff who is also a member of Senate or a senior administrative officer not
previously associated with the case. The person considering the appeal may reject
the appeal and confirm the original penalty, uphold the appeal, or refer the case to a
Council Committee established under the procedures set out in the Regulations.
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Section 3 Local Rules and Information specific to Hiatt Baker Hall
The University takes its role as a good neighbour seriously. Residents in the Stoke
Bishop halls are part of a wider community and have a responsibility to ensure that
our neighbours are able to enjoy their homes and conduct their lives without
aggravation, or disruption from our students individually, or collectively. Drunken,
loud or disruptive behaviour by students in either the halls and their grounds, or in the
roads and lanes surrounding the halls, such as Hollybush Lane and along the route
to the bus stop on Saville Road, is viewed seriously and will result in disciplinary
action being taken against any identified student, either by the Warden of his or her
hall of residence, by the Senior Warden or by the Pro Vice-Chancellor'.
Bar – Castor Club
The Castor Club is a private club by which the Hall is granted a licence to sell
alcohol. All residents are members of and bound by the rules of the Club, which is
run by a Club Committee, chaired by the Warden, and composed of staff and
students. The Committee has the responsibility to ensure compliance with statutory
provisions and club rules as well as the proper operation of the bar by the student
officers. The day-to-day management of the Bar is the responsibility of the Bar
Management Committee, chaired by the Bar Supervisor, and which reports to the
Club Committee.
While the Club is for members only, all members of Stoke Bishop Halls and all
students who are former residents of Hiatt Baker are Associate Members, and may
use the facilities. Working behind the bar is an excellent way of meeting people and
earning a bit of extra cash. You should contact the Deputy Warden if you are
interested.
Dates for the Session
Autumn term: Monday 3rd Oct 2011- Friday 16th December 2011
Spring term: Friday 13th January 2012- Friday 23rd March 2012
Summer term: Monday 23rd April 2012- Friday 21st June 2012
Fees for Hiatt Baker in GBP
Room type
Single room
Single room with
wash basin
Ensuite
Fee
Damage
Deposit
4968 200
5176 200
JCR
Fee
50
50
Mandatory
Insurance
15.75
15.75
Total
6184 200
50
15.75
6449.75
Installments due dates
Room type
Single room
Single room with wash basin
Ensuite
Due 24th Oct
2067.25
2138.75
2497.75
Due 24th Jan
1665
1730
2060
5233.75
5441.75
Due 24th April
1501.5
1573
1892
Internet
All study-bedrooms have data points. ResNet – part of the University’s Information
Services division – provide the connection to the University network and the internet,
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enabling students with a computer to use email and the world-wide web from their
own room. The subscription charge to use the service is presently £60 for ResNet
Standard, or £80 for ResNet Max (with a larger bandwidth). Application forms are
available from the Hall Office and details available at: http://www.resnet.bristol.ac.uk/
There is also a computer room for use by residents in the Library block, with direct
access to the University’s network. When you register with the University, you are
also automatically registered to use its computer network: the University will issue
you with a user name and password.
Litter
Residents are asked to be responsible, and not to litter the grounds.
You are welcome to picnic or drink and eat anywhere in the grounds. Do not take
furniture outside and PLEASE take your litter and rubbish away with you. Fines may
be issued.
Music
There are two music practice rooms in the Library Block, one with a new upright
piano and the other with a drum kit. The Hall’s grand piano is located in the dining
hall.
Please note the next section, entitled “Noise”.
Noise
Consideration about noise must be shown at all times towards other students and the
University’s neighbours. This includes: being considerate about playing loud music;
being quiet when getting in from a night out; turning your music down if asked.
Headphones for your amplified sound systems are a very good investment. The
playing of electric guitars, drums or loud music will disturb others, and these may not
be played in student rooms, or in the Hall’s music practice rooms.
One of your obligations under the University’s Student Residence Conditions (see
the “Residences’ Code of Conduct” section below) is that you must not make any
noise that is audible to your neighbours after 11pm or before 8am.
For safety reasons, private parties are not permitted in the residential blocks. There
is an arrangement by which some rooms, with the permission of the Warden, may be
hired for this purpose.
Returning to Hall
Members of Hall can be considered for a place in Hall for their second or subsequent
years. The number of vacancies for returning students is limited, and applications
have to be made during the Spring Term.
Room Safety and Maintenance
Residents must be aware that they have a personal responsibility for observing
health, safety and maintenance regulations and procedures relating to conditions and
contents of their individual study-bedrooms. In particular residents are asked to
comply with the following:
 Candles, joss-sticks etc. must not be burnt in rooms.
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
Any electrical, plumbing or general maintenance (including those in the
launderette) should be reported immediately to the Housekeeping Office.
 In each study-bedroom, posters must only be pinned to the boards provided.
Damage to wall surfaces will be charged to residents. On no account may
posters be attached to ceilings. Paper lampshades, drapes and other
hangings present major fire risks in rooms and must not be used.
 Beds and desks must not be moved in front of the fixed wall heaters and thus
create a risk of fire. Residents who wish to bring small extra items of
furniture must have prior permission.
 Only mini or ‘table top’ fridges are permitted in study bedrooms.
 Restrainers fixed to study-bedroom windows limiting the extent of opening
must not be released or removed.
 In order to avoid condensation in study-bedrooms, it is essential that you
have some ventilation. We advise that whenever the room is occupied, the
window is opened for short periods. Further advice can be obtained from the
Housekeeping Department.
 For Health and Safety reasons, students may not keep pets in their rooms.
The Housekeeping staff carry out regular safety checks of study-bedrooms to ensure
that these health and safety regulations are being observed.
Security
As in any large building used by many people, there is some risk from walk-in
thieves, particularly in the first few days of term. Members of the Hall are advised to
keep valuables under lock and key, and to lock study-bedrooms when they are away
from them, for however short a time. It is also advisable to have your room locked
while sleeping. Please ensure ground floor windows are secured when vacating your
room.
The University Security Services operate a 24-hour service, telephone 0117 928
7848, internal 87848. There are University Security patrolmen on duty throughout
the night.
Senior Residents
There are eleven Senior Residents in Hiatt Baker Hall who, together with the Deputy
Warden and Warden, comprise the Senior Common Room (SCR) . They play an
important part in Hall life.
First, they are part of the pastoral team. Each Senior Resident is responsible for a
group of individual students in Hall, usually for two of the floors. Your Senior
Resident will want to get to know you as an individual. You should actively get to
know him or her too: that may sound a little strange, but this is much easier for you
than for your Senior Resident (who may have 50 other students to get to know too!).
See also the section below on “Welfare and support”.
Secondly, they act as duty Senior Residents. There is a Senior Resident on duty
every weekday night from 7.30pm until 11.30pm, and at weekends from 1.30pm until
11.30pm. The weekly duty Senior Resident list is posted on notice boards. You
should not disturb a Senior Resident after 11.30pm except in an emergency.
Thirdly, each Senior Resident has a portfolio responsibility about particular aspects of
the Hall’s life: sport, drama, Bar, music, and so on.
Telephones
There is a telephone in every study-bedroom. Internal calls within the University are
free of charge for both incoming and outgoing calls. External outgoing calls are by
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means of TRUST Phonecard, a pre-paid phone service especially for students. To
register visit:
http://www.trustphonecard.co.uk/home.html
Alternatively you can register using a card, to be found in the ‘Welcome’ pack in your
room. These cards can be loaded with a cash value from most debit and credit
cards. Incoming external calls may be received in study-bedrooms.
The telephone numbers are : 0117 90 XXXXX(Internal telephone number)
Your internal telephone number can be found on the underside of your telephone, or
ask a porter.
If you have problems with your phone, please speak to the porter, who will be able to
advise. For line faults, please report at: http://www.bristol.ac.uk/telephones/
Television
The David Poole room in the Library block carries terrestrial TV, and there is a large
screen in the bar, for DVD and video.
Personal televisions in study-bedrooms require a separate television license.
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