JOB TITLE
SECTOR
SUB-SECTOR
: Computer Repair & Maintenance Technician, L-3
: Computer Engineering
: Computer Hardware Repair
Council for Technical Education and Vocational Training
Revised

The National Skill Standard and Test was revised by:
5.
6.
4.
3.
1.
2.
8.
7.
9.
Dr. Subarna Shakya
Mr. Chandra Bhakta Nakarmi Member
Mr. Nrip Dhoj Khadka
Mr. Rom Pandey
Mr. Deepak Rauniyar
Mr. Surab Amatya
Mr. Lal Bahadur Sunchuri
Mr. Chhatrahari Karki
Mr. Chhabi Bahadur Gurung
Coordinator
Member
Member
Member
Member
Member
Member
Member
10. Mr. Shreedhar Mohan Ranjit Member-Secretary
11. Mr. Santosh Kumar Mahaseth Assistant
HoD & Associate Professor, Department of Electronics and Computer Engineering
Institute of Engineering (IOE),Pulchowk Campus, Pulchowk, Lalitpur
Director, National Skill Testing Board (NSTB), Council for Technical Education &
Vocational Training(CTEVT), Sanothimi, Bhaktapur, Nepal
Senior Instructor, Department of Electronics and Computer Engineering
Institute of Engineering (IOE), Pulchowk Campus, Pulchowk, Lalitpur
Computer Tecnician, Ministry of Science and Technology
Singhdarbar, Kathmandu
First Vice President, Association of Computer Engineers Nepal (ACEN)
Pulchok, Lalitpur, Nepal
Engineer, High Level Commission for Information Technology(HLCIT)
Singhdarbar, Kathmandu
Principal, Modern Electronics
Maitighar, Kathmandu
Managing Director, MiDas Technology (P) Ltd.
Minbhawan, Kathmandu
Deputy Director, National Skill Testing Board (NSTB), Council for Technical Education &
Vocational Training(CTEVT), Sanothimi, Bhaktapur, Nepal
Deputy Director, National Skill Testing Board (NSTB), Council for Technical Education &
Vocational Training(CTEVT), Sanothimi, Bhaktapur, Nepal
Skill Testing Assistant, National Skill Testing Board (NSTB), Council for Technical
Education & Vocational Training(CTEVT), Sanothimi, Bhaktapur, Nepal
Approved By: The Tripartite National Skill Testing Board- July 2006/2063 Asar
2

The National Skill Standard and Test was developed by:
1. Prof. Jagan Nath Shrestha
2. Mr. Harihar Thapaliya
3. Mr. Shreeram Nath Regmi
4. Mr. Ashok Raj Bhandari
5. Mr. Kiran Koirala
Coordinator
Member
Member
Member
Member
Director, Centre For Energy Studies, IOE, Pulchowk
Director, Skill Testing Division, CTEVT
Asst. Dean, Electronic Engineer, IOE, Pulchowk
Technology Constancy Services, (P) Ltd.
MD, Computer Engineer, Digital Computers Pvt. Ltd,
Maitidevi
6. Mr. Lal Bahadur Sunchuri Member Principal, Modern Electronic Institute,
Maitighar
7.
9.
Mr. Diwakar Raj Pant
Mr. Shreedhar Mohan Ranjit
Member
Member-Secretary
Elec. Engineer, CTEVT
Dy. Director, Skill Testing Division, CTEVT
Approved by the Tripartite National Skills Testing Board-1999(2055/056)
3

1.
2.
3.
4.
JOB SPECIFICATION
Computer Repair & Maintenance Technician watches the machines for stoppage or malfunctions, accordingly examines the machine, finds out the problem, disassembles the machine, checks DC/AC/Solid state circuit and devices and solves the problem. They also check and test the analog and digital circuit, and perform the maintenance and repairing of electrical and electronic circuit in close supervision of the senior computer technician and/or computer engineer.
1.
Identifying Computer Problems.
2.
Documenting Faults.
3.
Troubleshooting & repairing Power Supply.
4.
Troubleshooting & repairing Video Display Units.
5.
Troubleshooting & repairing Mother Board Units.
6.
Troubleshooting & repairing Storage Devices.
7.
Troubleshooting & repairing Input Devices.
8.
Troubleshooting & repairing Multimedia and Communication Units.
9.
Troubleshooting & repairing Output Devices.
10.
Troubleshooting & diagnosing Device Drivers, Operating System, Utility Software and Application Software.
11.
Troubleshooting & diagnosing LAN Components.
12.
Upgrading System Components.
Note: Every year, the standard needs to be revised in line with the changes in computer technology.

Literate with 5 years of experience in the computer field, or Minimum 6 months with a total 500 hours training in Computer
Hardware Repair and one year work experience after completion of the training.

As per NSTB rules.
4

5
6
TASK SPECIFICATION
TASK NO : 1
TASK TITLE : Identifying Computer Problems.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS
1.1
Identifies all the Components according to the User complaints.
1.2
Identifies the Hardware and Software Specification of the Computer.
1.3
Identifies the purpose and use of the computer from the customer.
1.4
Identifies the recent Problems faced by the User in using the Computer.
1.5
Diagnosis the causes of the Computer Problems.
1.6
Identifies the User requirements.
5

8.
7.
TASK PERFORMANCE REQUIREMENTS

Power Facility, Extension Cord, Power Cable.

One Set Computer with necessary Software.

One Set of Toolkit, Vacuum Cleaner, User Manual Guide & Reference Book.
TASK PERFORMANCE STANDARDS
1.1
Identified all the Components according to the User complaints.
1.2
Identified the Hardware and Software Specification of the Computer.
1.3
Identified the purpose and use of the computer from the customer.
1.4
Identified the recent Problems faced by the User in using the Computer.
1.5
Diagnosised the causes of the Computer Problems.
1.6
Identified the User requirements.
6

9 10
TASK
No.
1
1.4
1.5
1.6
T.E.
No.
1.1
1.2
1.3
TECHNICAL KNOWLEDGE
TASK TRAINING DATA
APPLIED
CALCULATIONS
Computer Literate
GRAPHIC
INFORMATION
Knowledge of Current, Voltage, Power & Resistance.
Knowledge of Operating System, Application & Utility
Software.
Knowledge of a Computer System Architecture (Block
Diagram of Input/Output, Process/System and Memory)
Knowledge about the function of Computer.
Knowledge of Hardware and Software Specifications
SAFETY AND
HYGINE
7

11
12
TASK PERFORMANCE TEST (Skill Assessment)
TASK TITLE : Identifying Computer Problems.
TASK NO : 1
TEST FACTORS AND ITEMS STANDARD MET
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
STANDARD NOT MET (comments)
Did the Candidate?
1.1
Identify all the Components according to the User complaints.
1.2
Identify the Hardware and Software Specification of the Computer.
1.3
Identify the purpose and use of the computer from the customer.
1.4
Identify the recent Problems faced by the User in using the Computer.
1.5
Diagnosis the causes of the Computer Problems.
1.6
Identify the User requirements.
8

5
6
TASK SPECIFICATION
TASK NO : 2
TASK TITLE : Documenting Faults.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS
2.1 Checks & documents the General Faults:

CPU Power Supply Unit.
 Cable Connections.

Monitor Contrast & Brightness.

Beep Sound & Indicators.

Keyboard/Mouse LED indicators.
2.2 Checks & documents whether all Cards are fixed appropriately.
2.3 Checks & documents whether all Cable are connected Correctly.
2.4 Checks & documents Memory Module and identifies the faulty Module.
2.5 Runs CMOS Setup Utility and finds out whether it is working properly.
2.6 Checks & documents Harddisk, Floppy Disk, CD/DVD and External Storage Disk Drive and find out whether it is working properly.
2.7 Checks & documents Input/Output Devices if the user has any complaints about them (Pinter, Keyboard, Mouse, Speaker &
Whatever are connected to the System).
2.8 Checks & documents Operating System, Utility and Application Software and find out whether the Computer is starting correctly.
2.9 Checks & documents Modem and find out whether Electronic Communication can be performed correctly.
2.10 Checks & documents whether all Device Drivers are working properly.
9

7.
8.
TASK PERFORMANCE REQUIREMENTS

Power Supply, Extension Cord, Power Cable, Table, Proper light,

One set of Tool Kit.

Vacuums cleaner & Reference book, User Manual Guide, Boot Diskette, FDD cleaning diskette, Fault Report Chart, Allen key,
Digital Multi meter,

Soldering Iron set (Wire, paste, suction pump), Magnifying Glass, Oscilloscope, Logic probe, IC Extractor

Device Driver and necessary Software.
TASK PERFORMANCE STANDARDS
2.1 Checked & documented the General Faults:

CPU Power Supply Unit.

Cable Connections.

Monitor Contrast & Brightness.

Beep Sound & Indicators.

Keyboard/Mouse LED indicators.
2.2 Checked & documented whether all Cards are fixed appropriately.
2.3 Checked & documented whether all Cable are connected Correctly.
2.4 Checked & documented Memory Modules and identified the faulty Modules.
2.5 Runs CMOS Setup Utility and finds out whether it is working properly.
2.6 Checked & documented Harddisk, Floppy Disk, CD/DVD and External Storage Disk Drive and find out whether it is working properly.
2.7 Checked & documented Input/Output Devices if the user has any complaints about them (Pinter, Keyboard, Mouse, Speaker &
Whatever are connected to the System).
2.8 Checked & documented Operating System, Utility and Application Software and found out whether the Computer is starting correctly.
2.9 Checked & documented Modem and found out whether Electronic Communication can be performed correctly.
2.10 Checked & documented whether all Device Drivers are working properly.
10

9 10
TASK
No.
2
2.3
2.4
2.5
2.6
T.E.
No.
2.1
2.2
2.7
TECHNICAL KNOWLEDGE
Knowledge of assemble the Computer.
TASK TRAINING DATA
APPLIED
CALCULATIONS
GRAPHIC
INFORMATION
Knowledge of Cable Connection.
Knowledge of Memory Module.
Knowledge of Storage Devices.
Knowledge of Input/Output Devices.
Knowledge of Device Driver.
Knowledge of Modem.
SAFETY AND
HYGINE
11

11
12
TASK PERFORMANCE TEST (Skill assessment)
TASK TITLE : Documenting Faults.
TASK NO : 2
TEST FACTORS AND ITEMS STANDARD MET
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
STANDARD NOT MET (comments)
Did the Candidate?
2.1 Check & document the General Faults:

CPU Power Supply Unit.

Cable Connections.

Monitor Contrast & Brightness.
 Beep Sound & Indicators.

Keyboard/Mouse LED indicators.
2.2 Check & document whether all Cards are fixed appropriately.
2.3 Check & document whether all Cable are connected Correctly.
2.4 Check & document Memory Module and identify the faulty
Module.
2.5 Runs CMOS Setup Utility and finds out whether it is working properly.
2.6 Check & document Harddisk, Floppy Disk, CD/DVD and External
Storage Disk Drive and find out whether it is working properly.
2.7 Check & document Input/Output Devices if the user has any
12

complaints about them (Pinter, Keyboard, Mouse, Speaker &
Whatever are connected to the System).
2.8 Check & document Operating System, Utility and Application
Software and find out whether the Computer is starting correctly.
2.9 Check & document Modem and find out whether Electronic
Communication can be performed correctly.
2.10 Check & document whether all Device Drivers are working properly.
13

5
6
TASK SPECIFICATION
TASK NO : 3
TASK TITLE : Troubleshooting & repairing Power Supply.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS
3.1
Checks whether SMPS Unit is giving any unwanted Sounds, Fan is working properly and the Power Supply Cables are connected properly.
3.2
Measures Supply Voltages, +12v,+5v,-12v,-5v,+3.3v.
3.3
Checks Fuses and switches connections.
3.4
Dismantles SMPS unit from the Casing.
3.5
Cleans SMPS Unit using Blower.
3.6
Checks Input Components – Fuse, Thermistor, Filter Coil and bridge Rectifier.
3.7
Checks Switching Transistors.
3.8
Checks Oscillator IC and its Supply.
3.9
Checks Output Rectifier and Filter Circuits.
3.10
Replaces Faulty Components.
3.11
Gives proper Load and checks proper Voltages.
3.12
Reassembles SMPS unit.
14

8.
7. TASK PERFORMANCE REQUIREMENTS

AC Supply, Extension cord, Power cable and proper Light in the working table.

One set of Toolkit, blower, Fault report chart, Digital and analog multi-meter.

Soldering Iron, Soldering wire, paste, Heat Sink, Compound De-soldering wire and suction pump, Magnifying glass.

Circuit diagrams of AT and ATX SMPS board and Load.

Necessary Electronics Components.(Fuse, Diodes, Transistors , ICs, Resistors and Capacitors)
TASK PERFORMANCE STANDARDS
3.1
Checked whether SMPS Unit is giving any unwanted Sounds, Fan is working properly and the Power Supply Cables are connected properly.
3.2
Measured Supply Voltages, +12v,+5v,-12v,-5v,+3.3v.
3.3
Checked Fuses and switches connections.
3.4
Dismantled SMPS unit from the Casing.
3.5
Cleaned SMPS Unit using Blower.
3.6
Checked Input Components – Fuse, Thermistor, Filter Coil and bridge Rectifier.
3.7
Checked Switching Transistors.
3.8
Checked Oscillator IC and its Supply.
3.9
Checked Output Rectifier and Filter Circuits.
3.10
Replaced Faulty Components.
3.11
Gave proper Load and checks proper Voltages.
3.12
Reassembled SMPS unit.
15

9 10
TASK
No.
3
T.E.
No.
3.1
3.2
3.3
3.4
TECHNICAL KNOWLEDGE
TASK TRAINING DATA
APPLIED
CALCULATIONS
Knowledge of handling Tools,(screw driver, multimeter, Soldering Iron, Desoldering Pump, Blower)
Knowledge of AC and DC Supply.
Knowledge of Active and Passive Components a. Resistors - Ability to find out the Color Code of
Resistors, knowledge of thermistor, and combinations of resistors. b. Transistors - Ability to check transistors, correct incorrect transistors knowing npn/pnp or MOSFET, ability to check equivalents and configuration matching. c. Diodes –knowledge about diode and zener diode. d. Capacitors- knowledge of polar capacitor, non polar capacitor, rating voltage of capacitor and combination of capacitors.
Knowledge of SMPS unit (input, switching and control). a.Ability to identify different section of SMPS unit. b.Ability to find out the faulty components. c.Knowledge of replacing faulty components without creating new problems and without damaging printed circuit. d.Knowledge of checking proper out put source and proper load.
GRAPHIC
INFORMATION
SAFETY AND
HYGINE
16

11
12
TASK PERFORMANCE TEST (Skill Assessment)
TASK TITLE : Troubleshooting & repairing Power Supply.
TASK NO : 3
TEST FACTORS AND ITEMS STANDARD MET
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
STANDARD NOT MET (comments)
Did the Candidate?
3.1
Check whether SMPS Unit is giving any unwanted Sounds, Fan is working properly and the Power Supply Cables are connected properly.
3.2
Measure Supply Voltages, +12v,+5v,-12v,-5v,+3.3v.
3.3
Check Fuses and switches connections.
3.4
Dismantle SMPS unit from the Casing.
3.5
Clean SMPS Unit using Blower.
3.6
Check Input Components – Fuse, Thermistor, Filter Coil and bridge
Rectifier.
3.7
Check Switching Transistors.
3.8
Check Oscillator IC and its Supply.
3.9
Check Output Rectifier and Filter Circuits.
3.10
Replace Faulty Components.
3.11
Give proper Load and checks proper Voltages.
3.12
Reassemble SMPS unit.
17

5
6
TASK SPECIFICATION
TASK NO : 4
TASK TITLE : Troubleshooting & repairing Video Display Units.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS
4.1
Receives complaints from the User and documents it.
4.2
Checks Video Signal and Power Cable Connections.
4.3
Opens Monitor Cover and cleans the Circuit Board.
4.4
Checks visually disconnected or firing Parts in the Circuit Board.
4.5
Identifies the different Sections of the Circuit Board.
4.6
Checks Power Supply Section: Switch, Fuse, Filter, Bridge rectifier, Thermistor, Switching transistor, Oscillator circuit, out put rectifier and filter circuits.
4.7
Checks Horizontal Section: Horizontal Out put Transistor, Driver Transistor, EHT, H-oscillator and its Supply.
4.8
Checks Vertical Section: Vertical Out put Driver and Oscillator circuit.
4.9
Checks Video Sections: Video out put, Color processing and CRT/LCD/DVD or TFT display.
4.10
Checks High voltage, CRT Base Voltages (Heater Voltage, Cathode Voltage, Focusing Voltage and Screen Voltage)
4.11
Replaces Faulty Components.
18

7.
8.
TASK PERFORMANCE REQUIREMENTS

Multi-meter, Oscilloscope Tools set, proper light, Soldering iron de-soldering pump/suction wire, soldering paste, heat-sink compound.

Fault documenting chart, different models of circuit diagrams and possible replaceable electronics components.

System unit in good conditions and power cables.

One Set of Computer System.
TASK PERFORMANCE STANDARDS
4.1
Received complaints from the User and documents it.
4.2
Checked Video Signal and Power Cable Connections.
4.3
Opened Monitor Cover and cleans the Circuit Board.
4.4
Checked visually disconnected or firing Parts in the Circuit Board.
4.5
Identified the different Sections of the Circuit Board.
4.6
Checked Power Supply Section: Switch, Fuse, Filter, Bridge rectifier, Thermistor, Switching Transistor, Oscillator Circuit, Out put
Rectifier and filter circuits.
4.7
Checked Horizontal Section: Horizontal Out put Transistor, Driver Transistor, EHT, H-oscillator and its Supply.
4.8
Checked Vertical Section: Vertical Out put Driver and Oscillator circuit.
4.9
Checked Video Sections: Video out put, Color processing and CRT/LCD/DVD or TFT display.
4.10
Checked High voltage, CRT Base Voltages (Heater Voltage, Cathode Voltage, Focusing Voltage and Screen Voltage)
4.11
Replaced Faulty Components.
19

9 10
TASK
No.
4
4.6
4.5
4.3
4.4
T.E.
No.
4.1
4.2
TECHNICAL KNOWLEDGE
TASK TRAINING DATA
APPLIED
CALCULATIONS
Knowledge of Identifying different Sections of Display
GRAPHIC
INFORMATION
Unit :Power Supply, Horizontal, Vertical, Video and
Video Output Sections.
Knowledge about CRT/LCD/DVD/TFT display pin configurations.
Knowledge about circuit diagram: tracing and detecting faulty sections.
Knowledge about supply voltages of different sections and high voltage.
Knowledge of identifying and checking, active and passive components (diodes, transistors, resistor,
Capacitor and resistors)
Knowledge of replace components without damaging or creating new problems.
SAFETY AND
HYGINE
20

11
12
TASK PERFORMANCE TEST (Skill assessment)
TASK TITLE : Troubleshooting & repairing Video Display Units.
TASK NO : 4
TEST FACTORS AND ITEMS STANDARD MET
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
STANDARD NOT MET (comments)
Did the Candidate?
4.1
Receive complaints from the User and documents it.
4.2
Check Video Signal and Power Cable Connections.
4.3
Open Monitor Cover and cleans the Circuit Board.
4.4
Check visually disconnected or firing Parts in the Circuit Board.
4.5
Identify the different Sections of the Circuit Board.
4.6
Check Power Supply Section: Switch, Fuse, Filter, Bridge rectifier,
Thermistor, Switching transistor, Oscillator circuit, out put rectifier and filter circuits.
4.7
Check Horizontal Section: Horizontal Out put Transistor, Driver
Transistor, EHT, H-oscillator and its Supply.
4.8
Check Vertical Section: Vertical Out put Driver and Oscillator circuit.
4.9
Check Video Sections: Video out put, Color processing and
CRT/LCD/DVD or TFT display.
4.10
Check High voltage, CRT Base Voltages (Heater Voltage, Cathode
Voltage, Focusing Voltage and Screen Voltage)
4.11
Replace Faulty Components.
21

5
6
TASK SPECIFICATION
TASK NO : 5
TASK TITLE : Troubleshooting & repairing Mother board Units.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS
5.1 Checks whether all Power Supply connections are connected properly
5.2 Measures the voltages on all pins of the connectors.
5.3 Checks whether all jumpers are correctly set with the help of User Manual Guide.
5.4 Finds the causes of the Problems in the Mother board.

Problem with any one of the cards.

Display Card

Memory Module.

Mother board.
5.4.1 Removes all Cards except Display Card and observes the result.
5.4.2 Finds the Faulty Cards by inserting the Cards one by one if the Computer starts
5.4.3 Replaces the Display Card with a new one if the Computer does not start and observes the result.
5.4.4 If the Computer does not start even now then the problem is not likely to be with the Cards, so:-

Replaces the memory from the slot and check the result.

Replaces the microprocessor and observe the result.
5. If the Computer does not start even now, there is some problem with the POST itself and some fault must be present in some of the
Control Logic Circuits like DMA Controller, Interrupt Controller or Other Internal Components which are not possible to repair, so replace the Motherboard itself.
22

7.
8.
TASK PERFORMANCE REQUIREMENTS

Logic Probe, One set of Tool Kit, Mother Board and it's Instruction Guide.

SMPS

Display Card, Memory Module

Monitor

Oscilloscope, Magnifying Glass

Multimeter, Tweezer
TASK PERFORMANCE STANDARDS
5.1
Checked Power Supply Voltage.
5.2
Connected Power Supply Cable to Motherboard.
5.3
The Monitor connected to the Motherboard via Display card.
5.4
Confirmed whether display was coming to the monitor by observing.
5.5
Checked all the jumper setting using User Manual Guide.
5.6
Found out the problems in Mother Boards replacing and observing Cards, Display cards, Memory Modules, CPU & Mother boards itself.
23

9 10
TASK
No.
5
5.5
T.E.
No.
5.1
5.2
5.3
5.4
TECHNICAL KNOWLEDGE
TASK TRAINING DATA
APPLIED
CALCULATIONS
Knowledge of Power Supply Voltages.
GRAPHIC
INFORMATION
Knowledge of jumper setting using manual.
Knowledge of Motherboard and it's Components.
Knowledge of the function of Motherboard.
Knowledge of CPU.
SAFETY AND
HYGINE
24

11
12
TASK PERFORMANCE TEST (Skill assessment)
TASK TITLE : Troubleshooting & repairing Mother board Units.
TASK NO : 5
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
TEST FACTORS AND ITEMS STANDARD MET STANDARD NOT MET (comments)
Did the Candidate?
5.1 Check whether all Power Supply connections are connected properly
5.2 Measure the voltages on all pins of the connectors.
5.3 Check whether all jumpers are correctly set with the help of
User Manual Guide.
5.4 Find the causes of the Problems in the Mother board.

Problem with any one of the cards.

Display Card

Memory Module.

Mother board.
5.4.1 Remove all Cards except Display Card.
5.4.2 Observe the result replacing all Cards one by one

Replaces the memory from the slot and check the result.

Replaces the Processor and observe the result.
25

5
6
TASK SPECIFICATION
TASK NO : 6
TASK TITLE : Troubleshooting & repairing Storage Devices.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS
6.1
Identifies and note the Storage Device Specifications.
6.2
Runs the Setup Utility and finds out whether the HDD,FDD and CD/DVD are correctly set according to the Specifications.
6.3
Checks whether LED Indicators of Drives are active during any Drive activity.
6.4
Checks whether the Power and Data Cables to the Drives are connected properly to Motherboard and I/O Cards.
6.5
Checks Physical Conditions of the Pins of the Drive, Motherboard and I-O cards.
6.6
Checks whether Drives initialization are performed correctly by observing the beep and, LED indication.
6.7
Checks the Jumper Setting and configure them properly.
6.8
Checks whether HD and FD are formatted correctly.
6.9
Checks whether proper and compatible Operating System is used with the HD/FD.
6.10
Checks all possible sensors of the faults.
6.11
Fixes any above physical faults.
6.12
Replaces the Drive and configures them properly by setting the Jumpers and saving into the CMOS by running Setup Utility.
6.13
Checks whether there is gap between two Drives for better cooling in case of more than two Drives to be connected.
26

7.
8.
TASK PERFORMANCE REQUIREMENTS

One set of Tool kit

HD/CD/DVD

One set Computer (With or without HD/CD/DVD/DVD/FD)

A bootable disk/CD/DVD-ROM/DVD.

A disk with utility software (DM or PC Utility)
TASK PERFORMANCE STANDARDS
6.1
Identified and noted the Storage Device Specifications.
6.2
Run the Setup Utility and found out whether the HDD,FDD and CD/DVD are correctly set according to the Specifications.
6.3
Checked whether LED Indicators of Drives are active during any Drive activity.
6.4
Checked whether the Power and Data Cables to the Drives are connected properly to Motherboard and I/O Cards.
6.5
Checked Physical Conditions of the Pins of the Drive, Motherboard and I-O cards.
6.6
Checked whether Drives initialization are performed correctly by observing the beep and, LED indication.
6.7
Checked the Jumper Setting and configured them properly.
6.8
Checked whether HD and FD are formatted correctly.
6.9
Checked whether proper and compatible Operating System is used with the HD/FD.
6.10
Replaced the Drive and configures them properly by setting the Jumpers and saving into the CMOS by running Setup Utility.
6.11
Checked whether there is gap between two Drives for better cooling in case of more than two Drives to be connected.
27

9 10
TASK
No.
6
6.6
6.7
6.4
6.5
T.E.
No.
6.1
6.2
6.3
TECHNICAL KNOWLEDGE
TASK TRAINING DATA
APPLIED
CALCULATIONS
Familiar to identify the Drive Specifications and form factor.
Familiar with Setup Utility and System Software.
Familiar to find out HD/CD/DVD/DVD-ROM & FD
GRAPHIC
INFORMATION
Connector.
Familiar with Correct Connection of HD/CD/DVD &
FD Cables. (Data & Power Cable).
Knowledge of jumper setting as necessary.
Knowledge of MBR and DBR
Knowledge of necessary disk utility commands.
SAFETY AND
HYGINE
28

11
12
TASK PERFORMANCE TEST (Skill Assessment)
TASK TITLE : Troubleshooting & repairing Storage Devices.
TASK NO : 6
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
TEST FACTORS AND ITEMS STANDARD MET STANDARD NOT MET (comments)
Did the Candidate?
6.1
Identify & note the drive specifications.
6.2
Run Setup Utility and find out whether the HDD, FDD
CD/DVD are correctly set according to the Specifications.
6.3
Check LED Indicators of FDD & HDD are active during any drive activity.
6.4
Check physical condition of pins of Motherboard and I-O
Cards.
6.5
Check whether HDD/FDD initialization are performed correctly by observing the beep and, LED indications.
6.6
Check the Jumper Setting and configure them properly.
6.7
Find whether HD/FD are formatted correctly.
6.8
Check whether proper and compatible Operating System is used with the HD/FD.
29

5
6
TASK SPECIFICATION
TASK NO : 7
TASK TITLE : Troubleshooting & repairing Input Devices.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS
7.1 Keyboard
7.1.1 Checks whether Cable is properly connected to the Port.
7.1.2 Checks the Continuity of the Keyboard Cable.
7.1.3 Checks any Short-Circuit in the Keyboard Switches.
7.1.4 Opens the Keyboard Casing and clean the Micro-Switches.
7.1.5 Replaces the Keyboard.
7.2 Mouse
7.2.1 Checked whether the Mouse Cable is properly inserted into the Correct Port.
7..2.2 Cleaned Moisture & Dust.
7.2.3 Checked the continuity of Cables.
30

8.
7.
TASK PERFORMANCE REQUIREMENTS

Properly working Computer set

Tool Set, Thinner, cotton, Multi-meter
TASK PERFORMANCE STANDARDS
7.1 Keyboard
7.1.1 Checked whether Cable is properly connected to the Port.
7.1.2 Checked the Continuity of the Keyboard Cable.
7.1.3 Checked any Short-circuit in the Keyboard Switches.
7.1.4 Opened the Keyboard Casing and clean the Micro-Switches.
7.1.5 Replaced the Keyboard.
7.2 Mouse.
7.2.1 Checked whether the Mouse Cable is properly inserted into the Correct Port.
7..2.2 Cleaned Moisture & Dust.
7.2.3 Checked the Continuity of Cables.
31

9 10
TASK
No.
7
7.5
T.E.
No.
7.1
7.2
7.3
7.4
TECHNICAL KNOWLEDGE
TASK TRAINING DATA
APPLIED
CALCULATIONS
Familiar to connect proper cable connection.
GRAPHIC
INFORMATION
Select the correct COM port.
Knowledge of checking connectivity.
Familiar to check and clean keyboards switches.
Familiar to clean mouse ball.
SAFETY AND
HYGINE
32

11
12
TASK PERFORMANCE TEST (Skill Assessment)
TASK TITLE : Troubleshooting & repairing Input Devices.
TASK NO : 7
TEST FACTORS AND ITEMS STANDARD MET
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
STANDARD NOT MET (comments)
Did the Candidate?
7.1
Key board
7.1.1 Check whether cable is connected properly to Port.
7.1.2 Check for loose Keyboard Connection.
7.1.3 Ensure Proper Keyboard Connection.
7.1.4 Check continuity of cable.
7.1.5 Check whether the sequence of led indication is correct
7.1.6 Open keyboard casing and clean micro switches
7.2
Mouse
7.2.1
Check whether the port is select correct
7.2.2
Check cable is connected properly to the correct port.
7.2.3
Remove the ball, check whether any dirt is the cause of restriction of movement of ball
33

5
6
TASK SPECIFICATION
TASK NO : 8
TASK TITLE : Troubleshooting & repairing Multimedia and Communication Units.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS
8.1
Checks whether the sound card is inserted properly or not.
8.2
Checks whether the speaker is inserted in proper place and is working properly.
8.3
Checks whether the drier of sound card is inserted correctly.
8.4
Checks whether the power and data cables of CD/DVD-ROM Drives are properly connected.
8.5
Reinstalls driver software for Sound Cards and CD/DVD ROM drive if necessary.
8.6
Install the multimedia Software.
34

7.
8.
TASK PERFORMANCE REQUIREMENTS

One set of Tool kit.

Disk cleaner and drive cleaner.

MIC & Speaker set, VCD/DVD, Audio CD/DVD, Software CD/DVD, Sound Card, Proper Cables.

One Set of Computer System.

Device Driver and necessary Software
TASK PERFORMANCE STANDARDS
8.1
Replaced and checked Sound card.
8.2
Checked & confirmed Speaker connection.
8.3
Replaced and checked speaker and MIC.
8.4
Observed and reinstalled sound card driver and CD/DVD ROM driver.
8.5
Checked & connected the Data and Power Cable of CD/DVD ROM.
8.6
Identified the faulty components and replaced.
8.7
Installed the Multimedia Software.
35

9 10
TASK
No.
8
T.E.
No.
8.1
8.2
8.3
8.4
TECHNICAL KNOWLEDGE
TASK TRAINING DATA
APPLIED
CALCULATIONS
Knowledge about Multimedia Components.
GRAPHIC
INFORMATION
Knowledge about Multimedia Device Drivers.
Knowledge about Multimedia Software.
Knowledge about Slots and Ports.
Knowledge about CD/DVD Drives.
SAFETY AND
HYGINE
36

11
12
TASK PERFORMANCE TEST (Skill assessment)
TASK TITLE : Troubleshooting & repairing Multimedia and Communication Units.
TASK NO : 8
TEST FACTORS AND ITEMS STANDARD MET
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
STANDARD NOT MET (comments)
Did the Candidate?
8.1
Check whether the sound card installed properly.
8.2
Check whether the speaker is installed in proper place and is working properly.
8.3
Check whether the driver of sound card is installed correctly.
8.4
Check whether the Power and Data Cables of CD/DVD-ROM are properly connected.
8.5
Checks whether the CD/DVD-ROM driver is installed correctly.
8.6
Reinstall driver software for sound cards and CD/DVD ROM drive if necessary.
8.7
Install multimedia software.
37

5
6
TASK SPECIFICATION
TASK NO : 9
TASK TITLE : Troubleshooting & repairing Output Devices.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS
Printer:
9.1
Checks Power supply to the printer.
9.2
Checks Data cable.
9.3
Checks the self-test print.
9.4
Checks default Printer.
9.5
Checks paper or any moistures, jam/ blocked inside the printer.
9.6
Checks ribbon/toner/cartridge status.
9.7
Checks the paper sensor.
9.8
Reinstalls the printer driver upgrade.
9.9
Dismantles the printer. a.
Extract cartridge and paper tray. b.
Open locks screws and open upper cover slowly and safely without damaging any locks.
9.10
Identifies the major sections of the printer- power supply, Motor drive, data , belt, ribbon high voltage sections.
9.11
Checks faulty components of the possible section and replace it.
9.12
Reassemble the printer.
9.13
Checks print.
Speaker:
9.14 Checks correct Speaker connection.
38

7.
8.
TASK PERFORMANCE REQUIREMENTS

Tools set (Including hexagonal, Philips and flat Screw driver, soldering Iron set)

Working table with proper light.

One computer in properly working condition.

Printer Cable, Multi-meter, Power Socket, blower, thinner, brush, sponge (cotton) printer driver, multimedia driver.

One Set of Computer

Printer, Paper
TASK PERFORMANCE STANDARDS
9.1
Checked Power supply & data cable and proper driver.
9.2
Checked cartridge, ribbon, toner and self test print.
9.3
Dismantled the printer without damaging any locks and locate the major section of the printer and checked possible faulty
components and replaced faulty one.
9.4
Reassembled the printer and checked test print.
9.5
Checks the Speaker connection.
39

9 10
TASK
No.
9
T.E.
No.
9.1
9.2
9.3
9.4
9.5
TECHNICAL KNOWLEDGE
TASK TRAINING DATA
APPLIED
CALCULATIONS
Knowledge about selecting port and cables.
GRAPHIC
INFORMATION
Knowledge about installing driver software.
Knowledge about dismantle and identify the different section of printer,
Familiar with components using in the different sections of the printer, ability to check the possible faulty components without damage and creating new faults, ability to replace proper rating value components.
Basic knowledge about Speaker.
SAFETY AND
HYGINE
40

11
TASK PERFORMANCE TEST (Skill assessment)
TASK TITLE : Troubleshooting & repairing Output Devices.
TASK NO : 9
STANDARD MET
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
STANDARD NOT MET (comments) 12 TEST FACTORS AND ITEMS
…
Did the Candidate?
9.1
Check the proper connection of Power supply cables & data cable.
9.2
Check cartridge/ribbon/toner, and correct printer driver.
9.3
Dismantle the Printer.
9.4
Identify faulty section and components and replace with proper value faulty components without creating new problem.
9.5
Reassemble the printer and check test print.
41

5
6
TASK SPECIFICATION
TASK NO : 10
TASK TITLE : Troubleshooting & diagnosing Device Drivers, Operating System, Utility Software and Application
Software.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS:
10.1 Troubleshooting and diagnosing device drivers.
10.1.1 Checks whether the device is properly inserted into slot or not
10.1.2 Checks whether the device support the system or not.
10.1.3 Checks whether the device driver is installed properly or not.
10.1.4 Checks whether the device driver is supported or compatible for particular device.
10.1.5 Uninstalls the unsupported device driver and reinstalls the supported driver
10.1.6. Updates the drivers.
10.1.7 Checks the device after installation the driver with the help of Device Manger in control panel whether the device is working
properly or not .
10.2 Operating System
10.2.1 Checks whether the boot sequence is correct.
10.2.2 Checks whether the operating system is installed properly or not .
10.2.3 Checks whether autoexec.bat and config.sys are configured correctly .
10.2.4 Checks whether the Operating System is support the machine or not .
10.2.5 Checks whether the harddisk has bad sector or not .
42

10.3 Utility software and application software
10.3.1. Checks whether system is infected with virus, worms, Spyware and Trojans.
10.3.2. Checks whether the antivirus is installed or not .
10.3.3. Updates the antivirus with latest version.
10.3.4. Scans the virus.
10.3.5. Checks whether antivirus switch is on or off.
10.3.6. Checks whether the firewall of windows is on or off.
10.3.7. Setup the desktop component need for client like Web Browser and E-mail Software.
10.3.8. Checks whether all applications are running properly.
10.3.9. Checks whether all application are installed properly.
10.3.10. If any .dll files are missing, whether windows directory has been deleted and created again in that case reinstalls all the
required application .
10.3.11. Replaces and update corrupted or missing files.
10.3.12. Uninstalls and reinstalls or repairs any applications that are not working properly.
10.3.13. Installs the application software usually need for User.
10..3.14 Updates all application with latest version .
43

7.
9.
TASK PERFORMANCE REQUIREMENTS

One Set of Computer with necessary Software,

Anti-virus software kit.

Various type of application software and collection drivers.

Utility Software.
TASK PERFORMANCE STANDARDS
Troubleshooting and diagnosing device drivers
10.1. Checked whether the device is properly inserted into slot or not.
10.2. Checked the hardware device driver in control panel's component system whether the device is working properly or not .
10.3. Installed the appropriate device driver compatible device.
10.4 Uninstalled the improper device driver and reinstalled the proper device driver using CD/DVD ROM or USB & External Storage
drives.
10.4. Upgraded the device drivers .
Operating System
10.5. Booted the Computer with appropriate media.
10.6. Installed the proper Operating System using CD/DVD ROM or USB drives and External Storage Devices.
10.7. Checked the bad sector in hard disk if the OS is not installing or creating a problem .
10.8. Checked the virus infected in system If the OS is not functioning properly .
10.9. Repaired the Operating System , if OS is not functioning properly .
10.10.Update the OS and download the patch through internet .
Utility Software and Application software
10.11.Checked the switch on/off the firewall of window.
10.12.Scaned the hard disk and cleaned the virus.
10.13.Installed the antivirus ,using CD/DVD ROM or USB drives .
10.14. Updated the virus definition time to time through the net using CD/DVD ROM or USB drives .
10.15.Scanned the CD/DVD or USB drives with the help of antivirus before using it .
10.16. Cleaned the virus infected files using antivirus programs .
10.17.Checked the corrupt or missing files.
10.18. Uninstalled and reinstalled or repair the necessary software using CD/DVD or USB drives .
10.19.Upgraded the application software through Internet or using CD/DVD or USB drives .
44

9
TASK
No.
10
10
T.E.
No.
10.1
10.2
10.3
TECHNICAL KNOWLEDGE
TASK TRAINING DATA
APPLIED
CALCULATIONS
GRAPHIC
INFORMATION
Knowledge of Operating System.
Knowledge of the Application Software.
Knowledge of different Virus, Adware, Spams, Spyware and Trojans.
10.4
10.5
10.6
10.7
Knowledge of Antivirus Software.
Knowledge of Utility Software.
Knowledge of Device Driver.
Knowledge of Updatable Application.
SAFETY AND
HYGINE
45

11
12
TASK PERFORMANCE TEST (Skill assessment)
TASK TITLE : Troubleshooting & diagnosing Device Drivers, Operating System,
Utility Software and Application Software.
TASK NO : 10
TEST FACTORS AND ITEMS STANDARD MET
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
STANDARD NOT MET (comments)
Did the Candidate?
Did the Candidate?
10.1 Trouble shooting and diagnosing device drivers
10.1.1 Check whether the device is properly inserted or not.
10.1.2 Check whether the device driver is properly inserted or not.
10.1.3 Confirm whether the device is working properly or not in control
panel with the help of device manager .
10.2 Operating System
10.2..1 Check whether the boot sequence is correct .
10.2.2. Check whether any list of missing system files are shown .
10.2 .3 Check the requirement specification of machine need for the
OS.
10.2.4 Check whether autoexec.bat and config.sys are configured
properly.
10.2.5 Configure all the components of OS after the installation of
Operating System.
46

10.2.6 Install the patches or updated the Operating System.
10.3 Utility software and application software .
10.3.1 Check whether the system is infected with virus ,worm and
Trojan as well as infected with addware ,malware,spyware .
10.3.2 Confirm whether the antivirus is updated often.
10.3.3 Remove the virus if virus is detected after scanning.
10.3.4 Switch on the firewall of window.
10.3.5 Configure the policy of antivirus.
10.3.6 Check whether all application are running properly or not ,if not
running, uninstall and reinstall the application .
10.3.7 Check whether any file is missing or corrupted and windows
directory has been deleted or created again ,if so then reinstall all the
required application.
47

5
6
TASK SPECIFICATION
TASK NO : 11
TASK TITLE : Troubleshooting & diagnosing LAN Components.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS
11.1
Identifies the different Components of Networks (Cable, NIC, Hub, Switch & Router)
11.2
Identifies different types of Network Cable & Connectors.
11.3
Checks the Physical Condition of Cables & Network Components (NIC, Hub, Switch & Router)
11.4
Checks the Continuity of Cable.
11.5
Checks the Cable for proper termination.
11.6
Connects the Computer in the Network.
11.7
Configure the Network Connection.
48

7.
9.
TASK PERFORMANCE REQUIREMENTS

One set of Took kit, Digital Multimeter

One set of Computer

NIC, Hub, Switch, Router, Cable & Terminators.

Device Driver Software.
TASK PERFORMANCE STANDARDS
11.1
Identified the different Components of Networks (Cable, NIC, Hub, Switch & Router)
11.2
Identified different types of Network Cable & Connectors.
11.3
Checked the Physical Condition of Cables & Network Components (NIC, Hub, Switch & Router)
11.4
Checked the Continuity of Cable.
11.5
Checked the Cable for proper termination.
11.6
Connected the Computer in the Network.
11.7
Configured the Network Connection.
49

9
TASK
No.
11
10
T.E.
No.
TECHNICAL KNOWLEDGE
TASK TRAINING DATA
APPLIED
CALCULATIONS
11.1 Network Logon Processes
GRAPHIC
INFORMATION
11.2 Basic knowledge of NIC, Hub, Switch, and Router.
11.3 Basic knowledge of Network Diagnostic Tools and
Utility.
11.4 Familiar to check continuity, short circuit and the use of proper terminator.
SAFETY AND
HYGINE
50

11
12
TASK PERFORMANCE TEST (Skill assessment)
TASK TITLE : Troubleshooting & diagnosing LAN Components.
TASK NO : 11
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
TEST FACTORS AND ITEMS STANDARD MET STANDARD NOT MET (comments)
Did the Candidate?
11.1
Identify the different Components of Networks (Cable, NIC,
Hub, Switch & Router)
11.2
Identify different types of Network Cable & Connectors.
11.3
Check the Physical Condition of Cables & Network
Components (NIC, Hub, Switch & Router)
11.4
Check the Continuity of Cable.
11.5
Check the Cable for proper termination.
11.6
Connect the Computer in the Network.
11.7
Configure the Network Connection.
51

5
6
TASK SPECIFICATION
TASK NO : 12
TASK TITLE : Upgrading System Components.
JOB TITLE : Computer Repair & Maintenance Technician, L-3
TASK ELEMENTS
12.1
Identifies different Upgradeable Components of a Computer along with their units.
12.2
Identifies the different slots and ports of Upgradeable Components in the Computer.
12.3
Identifies the requirements of Upgrade.
12.4
Opens the Casing (CPU Box or System Unit)
12.5
Upgrades the Components (by replacing and/or adding Components)
12.6
Boots the Computer and ensures Upgrade (Bios and/or System Specification)
12.7
Upgrades Operating System & other Software.
52

7.
9.
TASK PERFORMANCE REQUIREMENTS

Power facilities

Bootable disk (OS wise)

One set Computer system with CD/DVD Drive & necessary Software (Operating System, Application and Utility Software)

Devices Driver Software.
TASK PERFORMANCE STANDARDS
12.1
Identified different Upgradeable Components of a Computer along with their units.
12.1
Identified the different slots and ports of Upgradeable Components in the Computer.
12.2
Identified the requirements of Upgrade.
12.3
Opened the Casing (CPU Box or System Unit)
12.4
Upgraded the Components (by replacing and/or adding Components)
12.5
Booted the Computer and ensures Upgrade (Bios and/or System Specification)
12.6
Upgraded Operating System & other Software.
53

9
TASK
No.
12
10
T.E.
No.
12.1 Computer Literate
TECHNICAL KNOWLEDGE
TASK TRAINING DATA
APPLIED
CALCULATIONS
GRAPHIC
INFORMATION
12.2 Basic knowledge of Current, Voltage, Power &
Resistance.
12.3 Basic knowledge of Operating System, Application &
Utilities Software.
12.4 Basic knowledge of Computer Components..
SAFETY AND
HYGINE
54

11
12
TASK PERFORMANCE TEST (Skill Assessment)
TASK TITLE : Upgrading System Components.
TASK NO : 12
LOCATION OF TEST:
CANDIDATE'S NAME:
EVALUATORS NAME:
1.
2.
3.
TEST FACTORS AND ITEMS STANDARD MET STANDARD NOT MET (comments)
Did the Candidate?
12.1
Identify different Upgradeable Components of a Computer along with their units.
12.2
Identify the different slots and ports of Upgradeable Components in the Computer.
12.3
Identify the requirements of Upgrade.
12.4
Open the Casing (System Unit or CPU Box)
12.5
Upgrade the Components (by replacing and/or adding
Components)
12.6
Boot the Computer and ensures Upgrade (Bios and/or System
Specification)
12.7
Upgrade Operating System & other Software.
55