FEDEX IN SINGAPORE
Federal Express (FedEx) began operations in Singapore in 1984 after acquiring Gelco, a
global courier company.
In 1989, FedEx acquired the well-known air cargo company the Flying Tigers. With the
operational merger, FedEx expanded its routes, equipment and hub networks. In 1992, Hong
Kong was established as the company’s Asia Pacific headquarters, while Singapore became
the South Pacific regional headquarters.
1995 saw the launch of AsiaOne – an intra-Asia overnight delivery network now connecting
19 major cities in Asia. The network is designed around a hub and spokes concept, with the
state-of-the-art facility in Subic Bay, Philippines serving as its hub.
In 1997, FedEx launched ‘Super X’, a revolutionary routing connecting Singapore to Osaka
and Memphis, which provides shippers from major Asian markets with next-business-day
10.30am delivery to most cities in North America.
In that same year, FedEx brought its customised Internet shipping solution to Singapore.
Allowing Internet shipping and tracking right from customers’ desktops, FedEx Ship
Manager® speeds up the shipping process while reducing air waybill and commercial invoice
paperwork.
FedEx intensified its push into Asia with the opening of its first Asia Pacific Data Centre in
1999. The Singapore Data Centre is the hub of FedEx’s IT services and operations across
Asia. It speeds up delivery of FedEx’s core applications to international regions and allows
FedEx to scale applications to meet customer demands and needs.
Last Updated: April 2007
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In September 2000, FedEx doubled the size of its facility at Alexandra Distripark in Pasir
Panjang. The 23,000 square foot facility features a sorting and distribution center with a
FedEx World Service Center for walk-in customers.
In April 2001, FedEx centralised and relocated various divisions of its Singapore operations
to a new FedEx facility at Changi South.
FedEx continued to grow its investments in Singapore and introduced several service
enhancements in 2004. FedEx Asia Pacific Financial Services Centre was established to
support functions such as customs clearance, customer service and invoicing, and
applications such as advanced automation, eCommerce and Internet tools. FedEx also
launched a door-to-door time-definite service for restricted or classified products known as
the IPDG (International Priority for Dangerous Goods), boosting services to customers in the
biotechnology and aerospace sectors. Further, a guaranteed 12 noon delivery for all customers
was introduced.
With 36 flights per week, FedEx has the highest number of dedicated flights of any
international express company operating its own flights in and out of Singapore to Asian and
US destinations.
Today, with over 900 employees in Singapore, the FedEx network in Singapore includes 135
delivery vehicles, four business service centres located at Beach Road (The Concourse), Kaki
Bukit (Techlink), Pasir Panjang (Alexandra Distripark), Changi South and the CIAS cargo
centre at Changi International Airport; and 15 drop-off boxes across the island. Customers
can track shipments via the Internet (http://www.fedex.com) or by dialing toll-free locally at
tel: 1 800 743 2626.
FedEx currently serves more than 30 countries and territories and employs over 10,000
employees in the Asia Pacific region. Operating its own wide-bodied MD-11 and A310
aircraft, FedEx offers over 400 flights per week to Bangkok, Beijing, Cebu, Ho Chi Minh,
Hong Kong, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Osaka, Penang, Seoul, Shanghai,
Shenzhen, Singapore, Subic Bay, Sydney, Taipei, and Tokyo, as well as destinations in the
U.S. and Europe.
Last Updated: April 2007
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