Position Description
Position:
Department:
Location:
Team Member:
Reports to:
Approved by:
Telstra Debtor Team Member
Finance Department
Support Centre, Brisbane
Group Mgr Planning & Reporting
Chief Operations Officer
Primary objective:
To ensure the effective operation of Fone Zone’s Telstra Debtor activity through the delivery of
timely, efficient and accurate processing of Telstra Debtor transactions, in line with company
standards.
Duties and Responsibilities:
General
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The delivery of a high standard of customer service.
Contribution to the review and development of process improvements.
Share knowledge.
Support the operation of the business.
Uphold Vita Group’s core values
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Functional
Telstra Mobile
 Process Advance Retail Pos Reports into JDE.
o Integrity check the data.
o Process Journal
o Cut invoices and process into AR.
 Download and process Telstra Remittance from Telstra Dealer Commission Web Site.
o Reconcile the data against remittance received.
o Split the Data into commission types.
o Allocate non TPS remittance.
o Prepare the TPS data for the IT Department.
o Confirm Telstra Load Data Files for each revenue type.
 Investigate and correct un-matched remittance.
o Check for unallocated remittances. Eg incorrect phone number and incorrect
matching.
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Position Description
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o Check if SIO is part of our base, i.e. look for customer.
The timely and accurate processing of all claims to Telstra with regards to incentives,
rebates and reimbursements.
o Identify and claimable and un-claimable items.
o Correct mis-matched data.
o Prepare claim from claimable data to send to Telstra
Investigate and report un-claimable items. i.e. duplications, fraudulent transactions, pos
errors.
Investigate and report all Telstra Rejections correcting where possible.
Process rejection adjustments as a result of the claims process.
Other Telstra Streams
 Maintain reconciliations of Telstra Fund Accounts, eg BPP and Redemption.
 Review and submit Telstra Redemption Claims.
 Reconciliation of Fixed Net.
o Consolidate payment files received, process journal and invoice
o Provide One Zero team with relevant payment data
 Reconciliation of Big Pond.
Relationships:
Internal: All business activities both within Support Centre and our branches, nominated Dealers and
Joint Ventures.
External: Telstra
Personal Requirements:
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Thorough and accurate
Exceptional organisation skills
Ability to prioritise
Highly developed communication skills
Strong attention to detail
Strong work ethic
Enthusiastic and prepared to use initiative
Timely and punctual
Friendly, positive attitude
Self-motivation.
High self esteem
Honesty and integrity
Enjoy working with people
Positive mental attitude
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Position Description
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Ability to maintain confidentiality
Ability to adapt to changes quickly and work smoothly under pressure
Belief that good customer service is the key to success
Willingness to undertake personal development
Willingness to take on board Vita Group’s Core Values
Job Specification/Selection Criteria:
Ideally the candidate will have:
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Minimum 2 years experience in an accounts role
Prior experience in a Reconciliation role essential
Advanced level experience in Microsoft Office Suite, particularly Excel
Demonstrated capacity to consistently deliver a high level of customer service and
develop and ongoing relationships with customers and colleagues
Demonstrated ability to work to deadlines
Ability to work autonomously
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