Sarah Faysal

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Sarah Faysal
8 Cedar Street Lugarno, NSW 2210
Mobile: 0422 258 613 Residence: (02) 9596 4811
Email: [email protected]
CAREER OBJECTIVE
A position in a results-oriented company that seeks an ambitious and career conscious
person, where acquired skills and education will be utilised toward continued growth and
advancement.
PROFESSIONAL APTITUDE / SKILLS

Career driven and always striving to meet and exceed Key Performance Indicators.

Good communication and decision making ability proven when undertaking work
experience at a telecommunications company.

Leadership and time management skills shown through my work experience in the
business operations management role.

Problem solving ability through making use of available resources to locate and
analyse the problem.

Ability to work effectively individually or as part of a team as shown through daily
work routines.

Ability to work well under pressure as encountered daily through all previous work
positions.
TECHNICAL / COMPUTER SKILLS

Experience in Microsoft Applications (Word, Excel, PowerPoint and Visio), Outlook
and Internet

Incident, Problem and Change Management Tool – Remedy

Programming skills in Java, C and C++

Management Ordering Tools such as Meridian and NEOS and Asset Management
Tools such as AUTOCERT and PCLEASE

TCP/IP networking protocols

Cisco Routers, Switches and VPNs

Nortel Alteon Application Switches

F5 BIG-IP LTM Load Balancers

Sniffer Pro/Wireshark

ITIL knowledge
Resumé – Sarah Faysal – Page 1
EDUCATION AND TRAINING
2005 -2010
University of Technology Sydney
Bachelor of Engineering in Information and Communications
Technology, Sub-major in Telecommunications Engineering,
Diploma in Engineering Practice
2003 - 2004
University of Western Sydney
Bachelor of Telecommunications Engineering
1998 - 2003
Bethany College
Higher School Certificate
EMPLOYMENT HISTORY
October 2008 – Present
Telstra (Network Services)
Technical Operative

Provide level 3 technical support to diagnose and resolve complex incidents
associated with Telstra’s Internet Data Centre Network infrastructures within the
prescribed SLA’s.

Deployment of move/add/changes and new customer activations into Production
environment.

Perform proactive problem management to improve network availability and stability
by preventing potential faults and fault recurrence.

Manage multiple ongoing operational improvement projects.

Develop and maintain both technical and process procedures for the team.

Liaising with vendors to obtain assistance in resolving complex technical issues.

Integrate new platforms into the group via projects according to the standard
operational support process.

Work closely with various Telstra groups, including Network Services, Engineering
and Change Management.

ITIL knowledge incorporated and performed in daily activities.
February 2010 – March 2010
Telstra (Network Services)
Acting Network Manager

On duty 24/7 in the event a high severity incident caused an outage or via the
implementation of a change within our network.

Proactively manage all proactive problem management the team is involved in.

Constantly managing incidents, problems and changes based on their severity
(priority) whilst focusing on customer service.
Resumé – Sarah Faysal – Page 2

Providing statistics and reports on various activities held within the team to business
operations team.

Providing area manager with outage report and proactive problem report on a
fortnightly basis.

Managing a team of 10 staff within an IT operational environment.

Liaising with HR to recruit a technical expert staff member into the team.
June 2005 – October 2008
Telstra (Data Activations Centre)
Technical Solutions Support (Data Analyst)

Involves activation and analysis of factors influencing the use of telecommunications
solutions such as ADSL/ULL/ISDN and PSTN nationwide.

Duties include analysis by use of databases and maps containing Telstra’s
telecommunications infrastructure in Australia to make educated decisions advising
stakeholders of possible business gain.

Providing front of house support for field technicians.

Providing training for new staff members in various functions within the DAC.

Providing team managers with support wherever escalations arise and solving these
in a timely manner through use of time management skills.

Dealing with escalations which require further analysis and thought to provide
customers with efficient service.

Acting in technical roles such as Subject Matter Expert for ADSL providing staff and
other stakeholders within the organisation technical support in this respect.
April 2008 – June 2008
Telstra (Service Advantage)
Business Operations Manager

Achieve the delivery of defined business objectives within prescribed parameters and
agreed budget.

Contribute to the development of the business plan, goals and measures.

Ensure consistent application of Telstra standard operating systems, policies and
procedures for the team.

Provide leadership to building and sustaining an effective team to meet the business
objectives.

Ensure a safe and fair working environment in accordance with Telstra policies and
processes (OH&S).
Resumé – Sarah Faysal – Page 3
November 2007 – February 2008
Telstra (Service Advantage)
Residential Tester

Duties include testing and assurance of services nationwide that are faulty via
Telstra based systems such as Sultan, NEAS and SASAF.

Technical national support for the field, CPE, Networks and systems.

Repair and maintenance of network and service affecting faults.

Provide advance technical process, system and diagnostics support in an office
environment.
INTERESTS AND EXTRA CURRICULAR ACTIVITIES
Interests:

Soccer

Martial Arts

Walking

Computers

Reading
Memberships:
June 2007 - Current
Telstra
OH&S Representative (Volunteer)
March 2006 – March 2010
REFEREES
Available upon request
Resumé – Sarah Faysal – Page 4
University of Technology Sydney
Women in Engineering (Volunteer)
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