IS421 Homework Answers Evaluate the following scenarios using the PIECES framework. Do not be concerned that you are unfamiliar with the application. That situation isn't unusual for a systems analyst. Use the PIECES framework to brainstorm potential problems or opportunities you would ask the user about. a. The staff benefits and payroll counselor is having some problems. Her job is to counsel employees on their benefit options. The company has just negotiated a new medical insurance package that requires employees to choose from among several health maintenance options (HMOs). The HMOs vary according to employee classifications, contributions, deductibles, beneficiaries, services covered, and service providers permitted. The intent was to provide the most flexible benefits possible for employees, to minimize costs to the company, and to control costs to the insurance agency (which would affect subsequent premiums charged back to the company). The counselor will be called on to help employees select the best plan for themselves. She currently responds manually to such requests. But the current options are more straightforward than those under the new plan. She can explain the options, what they do and do not cover, what they cost and may cost, and the pros and cons. However, current employee distrust of the new plan suggests that she will need to provide more specific suggestions and responses to employees. She may have to work up scenarios -- possibly worst-case scenarios -- for many employees. The scenarios will have to be personalized for each employee's income, marital and family status, current health risks, and so on. In working up a few sample scenarios, she discovered first that it takes one full day to get salary and personnel data from the Information Systems Department. Second, employee data is stored in many files that are not always properly updated. When conflicting data becomes apparent, she can't continue her projections until that conflict has been resolved. Third, the computations are complex. It often takes one full day or more to create investment and/or retirement scenarios for a single employee. Fourth, there are some concerns that projections are being provided to unauthorized individuals, such as former spouses or non-immediate relatives. Finally, the complexity of the variations in the calculations (there are a lot of ``If this, do that'' calculations) results in frequent errors, many of which probably go undetected. IS421 Homework Answers 2nd Problem The manager of a tool and die shop needs help with job processing and control. Jobs are currently processed by hand. First, a job number is established. Next, the job supervisor estimates time and materials for the job. This is a time-consuming process, and delays are common. Then, the job is scheduled for a specific day and estimated time. On the day the job is to be worked on, materials orders have to be issued to Stores. If materials aren't available, the order has to be rescheduled. Time cards are completed in the shop when workers fulfill the work order. These time cards are used to charge back time to the customer. Time cards are processed by hand, and the final calculations are entered on the work order. The work orders are checked for accuracy and sent to CIS, where accounting records are updated and the customer is billed.The problem is that the customer frequently calls to inquire on costs already incurred on a work order; but it's not possible to respond because CIS sends a report of all work orders only once a month. Also, management has no idea of how good initial estimates are or how much work is being done on any tool or machine, or by any worker.