JOB DESCRIPTION JOB TITLE: Business Manager RESPONSIBLE TO: CEO RESPONSIBLE FOR: Core Services Staff Processing Staff and Pictorial Meadow Order OVERALL PURPOSE OF JOB To ensure that Green Estate remains a profitable and effective business by taking a motivational and hands on lead on key commercial functions MAIN RESPONSIBILITIES Pictorial Meadows Sales and Marketing To be the main driver in sustaining and growing national and international sales of Pictorial Meadow seed To be responsible for producing and delivering all annual marketing needs for the company To set with the Director financial targets and oversee successful delivery of sales targets To ensure that the product remains a brand leader with a high reputation for quality and customer relations To act as one of the key public faces of the company with buyers potential buyers and key clients To manage a small sales, marketing and order processing team To administer the PM Company Website and on line shop Green Estate Sales, Marketing and Business Development To provide a strong support role to the CEO and Section Managers for all aspects of enhancing GE’s commercial performance. To ensure that the Companies central marketing material including Web site, brochures and display material is managed and updated where necessary To provide a managerial presence in the office To help to increase income generating capacity and raise awareness of Green Estate and it’s activities Operational Management Responsibilities To ensure smooth and cost effective running of all core services through the staff team and through contract arrangements including purchasing, telecommunications, IT, security, reception, premises and facilities management To undertake periodic reviews of core services and recommend changes that will improve efficiency and quality of the overall work environment To support other Senior Managers to develop management systems across the Company that are relevant to operational staff needs and that will help them to carry out their work effectively and in a conducive environment Staff and Line Management Responsibilities To provide a strategic lead in setting standards, image and attitudes that are distinctly people focussed both within the Core Services Team as well as amongst the wider staff team. To provide effective Line Management for Core Service Staff ensuring that they meet their individual and team targets To provide a facilitated office environment for staff, trainees, volunteers and tenants so that they feel part of the overall organisation To ensure each member of the staff team is encouraged to reach their full potential through training and personal development To assist the Core Services Staff team with customer enquires and promoting services. Other tasks Undertake any other duties, as requested by your line manager, commensurate with the level of the post and the aims of Green Estate Ltd. JOB SPECIFICATION This post is to provide a lead manager who will work closely with other managers and coordinate the small team of in house staff responsible for sales, order processing, finance, administration, facilities management, and reception. The role combines the need to be a motivational team leader with an eye for detail and procedure. Capable of communicating in many different ways and developing profitable relationships with a network of existing and new suppliers, contractors, customers, and stakeholders. A confident and flexible approach to dealing with others and an organised method of working are required to meet user’s needs and to keep an eye on the bigger picture DETAILS OF EMPLOYMENT Salary: £30,586 p.a. Pension: Entry to the Company’s stakeholder pension scheme is available immediately, with an entitlement to a 5% employer’s contribution after a twelve month probationary period (subject to change with new auto enrolment regulations). Working Hours: The working week for this post is 37.5 hours, exclusive of lunch breaks. Occasional evening, weekend and away from home work will be required for which a time off in lieu system operates. There is room for negotiation should a candidate prefer a part time role. Location: The post is based at Green Estate Head Office, Sheffield Manor Lodge site, 389 Manor Lane, Sheffield S2 1UL. Attendance at other offices/ sites may also be required on occasion. Probationary Period: The post holder will be required to undertake a period of probation for 6 month, in which they will be expected to establish their suitability for the post. Annual Leave: 31 days holiday per annum (includes all Bank holidays). Length of Contract: Permanent subject to funding. Transport provision: Mileage allowance @ 40p per mile and use of pool vehicles when needed. DBS Disclosure: This post requires an enhanced DBS Disclosure Equal Opportunities: Green Estate Ltd is an equal opportunities employer and selection of applicants is based on merit. Please refer to the enclosed policy document for further details. PERSON SPECIFICATION Area A Essential Substantial and relevant experience in a commercial business environment A good understanding of the sales process and selling techniques First hand experience of recruiting and managing staff Experience of managing effective contracts with suppliers Experience of interpreting needs of internal and external customers Experience of budget setting and budget management Experience of developing and delivering strategies for improvement A good understanding of IT and IT skills A sound knowledge of marketing techniques An understanding of how businesses work and what makes them profitable An excellent ability to communicate in an accessible and friendly style to staff, customers and visitors An ability to prioritise a complex and demanding workload that balances the need to meet the needs of internal and external customers and achieve targets Good presentation skills An ability to motivate others especially in a changing and challenging environment. Leadership qualities Willing and helpful approach to others A willingness to adapt to new situations and try different approaches. Honest & truthful Friendly and confident Area B Desirable Knowledge and understanding of, and experience of working with Statutory Accounts, Management Accounts and Cost Accounting. Experience of Facilities Management and Hospitality Experience of overseeing production of marketing literature e.g. Website design brochures, displays etc. Experience of working in a marketing environment Experience of operational office management A good knowledge of sources of guidance for personnel, legal, financial and administrative matters Experience of developing policies and procedures The ability to identify and balance the financial and social needs of a Not-for-Profit organisation A commitment to social justice and equal access We are fortunate to receive many applications for vacant posts and we strongly advise all applicants to read these guidance notes before completing the application form. GUIDANCE NOTES FOR COMPLETING YOUR APPLICATION FORM It is our intention to appoint the best candidate for every vacancy and to do this fairly we need all applicants to provide relevant information about themselves. This information should relate directly to the requirements of the job, which are listed in the enclosed Person Specification and which are regarded as essential in order to work effectively in post. Your application form should provide us with as much relevant information as possible. You should not assume that the interview panel will be familiar with the type of work / activities you have experienced in the past and therefore, you should provide detailed information. Please complete all sections of the form. It may be helpful to do a rough draft first. Please write as clearly as possible. Section 4 of the form asks for relevant training and qualifications. We do not need a full account of your education here but please mention qualifications and / or training which are necessary or relevant (if any) to the job. Section 7, Additional Information is the most important part of the form. You should refer to the Person Specification and provide detailed information under appropriate headings so we can make an assessment of your suitability. This information is used to score applications for interview selection. The trick is to demonstrate how you fulfil the person specification - you need to prove your suitability not just state it. If you do not use headings the interview panel may have difficulty in determining your suitability for the post and, therefore, it is unlikely that you will be selected for interview. Curriculum Vitae (CV’s) can be sent although they cannot replace the application form. However, if you feel that there is additional relevant information on your CV which is not covered on the application then you may wish to send your CV highlighting that information If there are any aspects of the job where you would like further information, please call Sue Rose on 0114 2677627. EQUAL OPPORTUNITIES POLICY Green Estate Ltd principal asset is its volunteers, staff, membership and supporters. This policy reflects the importance the Company attaches to human resources. This policy is designed to cover the areas of staff employment, service delivery, volunteer involvement and public access to events and sites. This policy deals with issues of race, gender, language, religion, physical, mental or emotional disability and financial, family or other personal disadvantage. Green Estate’s policy is to offer equal opportunities to paid and unpaid staff, members and non-members, visitors and users of services in the following work areas: 1. Employment of Staff and Volunteers The work place, conditions of employment, day-to-day management and all other matters relating to people working with the Company will be regularly reviewed. Programmes of needs assessment and subsequent training will be provided to develop staff and volunteers understanding of the needs and expectations of those with special needs. 2. Access When designing facilities for sites or events, full consideration will be given to providing access and furniture to enable access for all, depending on the restrictions of the site concerned. Where appropriate other agencies will be encouraged to work to provide appropriate supporting services to help the Company to make such provision. 3. Information and Interpretation Publications, interpretative facilities and internal communications will be in the media, language and format applicable to the customer. Where additional provision is required it will be provided subject to a proven market need. To implement this policy, Green Estate Ltd will act as follows: 1. Management and Monitoring The responsibility for implementing this policy will be with the whole organisation. The Company Director will be responsible for monitoring the policy and its implementation. The policy and actions will be subject to annual review. 2. Implementation It will be the responsibility of all employees and volunteers to be aware of and to implement this policy. It will be made available to enquirers. THE SELECTION PROCESS The interview panel is responsible for the selection process. A selection schedule is determined in advance so that recruitment may proceed in a timely manner. Key dates are identified for the receipt of application forms (the closing date), the selection of applicants for interview (short listing) and interviews. The interview panel meet shortly after the closing date to study the returned application forms and compile a shortlist of applicants. The closing date for receipt of application forms is 5pm on the 5th January 2015. Please note: We cannot consider late applications. If you would like us to confirm receipt of your form please enclose a SAE. The interview panel compare the information provided on the application form to the requirements of the job, as listed in the person specification. The most suitable applicants (those who meet all or most of the requirements) are invited to attend an interview. Interviews are scheduled to take place on 16th January 2015. Unfortunately, we do not have the resources to respond to those candidates who have not been short listed and if you have not heard from us within three weeks of the closing date you should assume that your application has not been successful on this occasion. THANK YOU FOR YOUR INTEREST IN WORKING WITH US WE LOOK FORWARD TO RECEIVING YOUR APPLICATION FORM Enclosed: Job Description, job and Person specification The Selection Process Guidance Notes Equal Opportunities Policy Application Form