SHANOJ MOIDUTTY
Mobile: +971-55-7996202
E-Mail: shanofmoidutty@gmail.com
Managerial Level Assignments: Project Management (VOIP) / Network Administration
Location Preference: UAE
- Expertise in managing configuration, installation & maintenance of application software & hardware devices with a
focus on systems / network administration including diverse networking set-ups
SKILL SET
Project Management
PROFILE SUMMARY
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experience in Project (VOIP/IP Telephony) Management, Networking &
IT Infrastructure
Management
Network & Telecom
Operations
System Administration
System Administration and Customer Support
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Demonstrated skills in managing complex network design, configuration,
deployment, administration & troubleshooting entailing DHCP, DNS & AD
Management and Administration, CISCO Callmanager 4.x, 5.x, 6.x, 7.x, 8.x,
9.x Cisco Unity and SRST (Survivable Remote Site Telephony), etc.
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Holds the distinction of working with clients like Singapore Management
University, IDA, LaSalle Education, Aberdeen, JWT, National University
Service Delivery
Singapore,
Borouge,
FedEx
International,
Acronis
Asia,
Courts
Singapore & Toyota Networks
Quality Compliance
Incident & Problem
Management
Currently associated with CMA Systems FZ LLC, Dubai as Network
Administrator – TOIP
Installation, Configuration
& Troubleshooting
Disaster Recovery
CCNP- Voice, ITIL, CCNA & MCP Certified Professional with 7 years of
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Proven abilities in working in CMMI Level 3, CMMI Level 4 and CMMI
Level 5 certified organizations
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Possess strong planning, communication, analytical & negotiation skills
AREAS OF EXPERTISE
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Leading operations related to network infrastructure by measuring, analysing, tuning & implementing necessary
changes in resource utilization as per business priorities; handling TCP/IP configuration and developing relevant
capacity management reports
Establishing healthy relations with clients to provide support for various architectural issues; keeping a track of
developments in field of IT Infrastructure and updating top management about the same
Maintaining network / application security authentication, administering secure links with public key encryption
and performing file replication & script management
Identifying new technology / product for rollout & modernisation of network; analysing & tracking complex
software & hardware matters regarding connectivity issues, IP addressing and routing to meet business needs
Managing the overall administration of LAN system involving design of network layouts and configuration &
maintenance of servers, databases, network services or peripherals including routers / switches
Coordinating implementation of add/change/disconnect activities for switched and dedicated services such as
Voice and Data Private Lines, ISDN, Frame Relay, ATM, MPLS, etc.
Providing support in handling escalation from clients to resolve their concerns and addressing their queries
(customer advocacy) from other departments for a smooth ride on customer’s diverse issues
ORGANISATIONAL EXPERIENCE
Since Apr’11: CMA Systems FZ LLC, Dubai as Network Administrator – TOIP
Role:
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Spearheading VoIP projects under the geographical scope and rendering effective VoIP L2 and L3 support
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Ensuring L2 and L3 support for CMA Systems Dubai network infrastructure and end-users
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Overseeing administration of Dubai CMA CGM Regional Office and UAE Agencies Office Network
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Coordinating with ISP and thirty party vendors for IT / network related issues
Handling IT / network devices & software inventory and asset management
Steering installation, configuration and support related to Cisco Telephony Devices, Cisco Corebridge, Cisco ARC,
Router and Switches
Recommending solutions for user tickets for VOIP, LAN & application issues through EZ Service Ticketing System
Supporting CMA CGM’s applications like LARA, Dimensions, CMA D, CMA Q, Omega, Voyage Charter, SAP
interfaces, etc.
Key Projects Handled:
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VOIP/IP Telephony projects in CMA CGM agencies in various countries (Spain – Barcelona, Bilbao, Madrid,
Valencia/ Switzerland – Basel / Belgium – Antwerp)
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Wireless Project - Installed and configured 12 Cisco AP 27xx series with WAP and AD authorization security in CMA
Systems Dubai Office
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Installed and configured ESXi server and migrated standalone servers to ESXi in CMA Systems Dubai, CMA-CGM
Regional Office Dubai and CMA-CGM Agency Khorfakhan Port
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Installed and configured Network Attached Storage (NAS) Server in CMA Systems, Dubai
Highlights:
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Registered increase in equipment / network uptime / decrease in downtime by 90% through initiatives like 60%
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Successfully resolved major technical issues, thus saving cost & time by 70%
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Honoured with awards like Appraisal for the contribution in VOIP Projects & Network Administration in 2014
Apr’10–Apr’11: NCS Communication Engineering Pte. Ltd., Singapore as Network Consultant - IP
Telephony (Technical Side Network Maintenance Team)
Role:
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Ensured effective 24x7 L2 voice network support to major clients like IDA Singapore, Singapore Management
University, ITE Collage, Singapore Defence and National University Singapore
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Handled troubleshooting with Cisco TAC for escalated issues
Key Projects / Clients Handled:
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Singapore Management University (SMU): Cisco Callmanager 7x with Publisher and one Subscriber, Unity 4x,
IPCC Express, 2 Cisco 3845 Voice Gateways, 2 VG248 Gateways for analogue phones and fax, 2,200 Cisco IP
Phones and End Points
IDA, Singapore: Cisco Callmanager 5x with publisher and one subscriber, Unity 4x, 2 Cisco 3845 Voice
Gateways, 3,500 Cisco IP Phones and End Points, Telcap Bill Server
LaSalle Education, Singapore: Cisco Callmanager 5x with publisher and one subscriber, Unity 4x, 2 Cisco 3845
Voice Gateways, 2,000 Cisco IP Phones and End Points and Nex Labs Smart Bill Server
Aberdeen, Singapore, Bangkok, Australia, Malaysia, Hong Kong, Japan, China, etc.: Cisco Callmanager
6x, Cisco Unity, IPCC, Voice Gateways, Cisco IP Phones and End Point
JWT, Singapore: Cisco Callmanager 7x with Publisher and subscriber, Cisco Unity 5.x, Cisco 3845 ISR Router as
Voice Gateway,7,00 Cisco IP Phones and end points
National University Singapore (NUS): Cisco Callmanager 4x with publisher and 5 subscriber, Unity 4x with
publisher and subscriber, 4 Cisco ISR Routers as a Voice Gateway, 8,000 Cisco IP Phones and End Points
PREVIOUS EXPERIENCE
Jul’08-Mar’10
NetStar Network Integration, Singapore as Network Engineer – Voice
Role: Technical Lead, Scope of Work (SoW) & User Acceptance Test (UAT)
Key Projects / Clients Handled:
FedEx International (IP Telephony Project – CCM)
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Call Manager 6.1 single cluster with 300 more IP Phones, Cisco unity Server, Cisco 3825 MGCP Voice Gateways
with MFT T1/E1, CAT 3560 core & distribution switch, CAT 3750 POE Switch and SRST on Cisco 2851
Acronis Asia (IP Telephony Project – CME)
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More than 500 users within eight sites in eight countries. Each sites includes CISCO Callmanager Express, CISCO
Unity Express, CME and CUE on Cisco 28xx & 38xx series routers, CAT 3750 POE switch, E1 Module and Expansion
Module 7915
Courts Singapore (Mega Pop-VPN & Switch Project)
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Migrated and configured their network setup to CISCO 2811 Router, configuration of data & voice VLAN on both
router and CE500 Switch
Toyota Networks (H.323 Gateway - VOIP Dial-Peer Project)
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Installed and configured 2811 H.323 gateway router at Singtel Data Centre, Kim Chuan, Singapore; configured 14
VOIP dial-peers for call routing and 4 POTS dial-peers for fax service
REC Site Services Singapore (IP Telephony Project – CME)
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Cisco Callmanager Express, Cisco Unity Express, VPN client and Cisco IP communicator configuration on laptop,
CME & CUE on Cisco 3825, CE500, two CAT3560 and one fibre switch for distribute the network to different floors
in the same building, configuration of hunt group and configuration of two 2MFT T1/E1 and one 1MFT T1/E1
IT SKILLS
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CISCO Callmanager 4.x, 5.x, 6.x, 7.x, 8.x, 9.x Cisco Unity, IPCC E & X, CISCO CME, CISCO CUE
DHCP, DNS & AD Management and Administration
ESXi & Tandberg Data Tape Library Server
Checkpoint Firewall Connections
Protocols H.323, MGCP, SCCP, SIP, TCP/IP,MPLS,OSPF,BGP
Vlan & Port Configurations
Cisco AP 27xx & 37xx
SRST (Survivable Remote Site Telephony)
Voice Interfaces FXO, FXS, E & M, ISDN MFT T1/E1
Cisco Switches – Platforms: CAT37xx, CAT35xx & CE500
Cisco Routers – Platforms: 28xx, 38xx
WAN & LAN Network Administration
Java Run Environment (JRE) Compatibility with various applications
Administration and troubleshooting of Windows 7 User Application
CERTIFICATIONS
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CCVP (CCNP – Voice) – Cisco Career Certification Holder – CISCO ID # CSCO10934167
ITIL v3 Foundation Certified – EXIN Global Certification – ITIL ID #00089809
CCNA – Cisco Career Certification Holder – CISCO ID # CSCO10934167
MCP – Microsoft Certification Holder – Microsoft ID # 5843005
Microsoft Certified System Engineer (MCSE) – Windows 2000 Track Course (Completion), India
A+ Certification Course (Completion) from Karrox Technologies Ltd. Mumbai, India
TECHNICAL WORKSHOPS
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Cisco Unified Communication Partner Workshop at Cisco APAC Head Quarters, Singapore
Microsoft Windows 7 Customized Technical Workshop at New Horizons, Dubai
ACADEMIC DETAILS
Pursuing MBA in Information Technology from IIBMS, India
Diploma in Electronics & Communications from Koratty Matha Technological Institute & ITC, India
Diploma in Computer Applications from Infonet, Thrissure, Kerala, India
Pre-degree - Sree Krishna Collage Guruvayoor – Calicut University
Secondary School Leaving Certificate (SSLC) – Kerala State Education Board
PERSONAL DETAILS
Date of Birth
Nationality
Marital Status
Languages Known
Visa Status
Driving License
Current Address
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20th May 1983
Indian
Married
English, Hindi & Malayalam
Employment (Transferable/FZ Visa)
UAE & India
Al Thanya Street, Umm Suqeim-1, Jumeirah, Dubai