City of Perth Disability Access & Implementation Plan 2011 to 2015
About this Braille and digital talking book
Navigation of this Braille and digital talking book is by outcomes at the first
navigation level. Tasks and strategies are at the second navigaion level. Page
navigation has also been implemented.
This Braille and digital talking book was produced by the Association for the Blind of
Western Australia for the City of Perth, at Perth Australia, April 2012. Computergenerated voices courtesy of Apple Inc.
To support the production of this and other Braille and digital talking books or for
more information please contact the Association for the Blind of Western Australia at:
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Outcome 1
People with disabilities have the same opportunities as other people to access the
services of, and any events organised by the City of Perth
Strategy
1.1.0. Policies and procedures relating to access and inclusion are integrated within
the practices of organisation.
Tasks
1.1.1. Review policies and procedures against current legislative requirements,
ensuring appropriate terminology, accessible information guidelines, and appropriate
standards are implemented and that policies and procedures support inclusive
practice. June 2013
DAIP Coordinator
1.1.2. Conduct a DAIP risk analysis assessment and integrate within the
organizational risk management practices. June 2013.
DAIP Coordinator
1.1.3. Review the UAT membership to ensure its status is adequate to effect
organisational change and compliance. June 2012
DAIP Coordinator
1.1.4. Develop a procedure and compliance checklists on the Intranet to assist projects
and services in implementing the DAIP legislative requirements. June 2012
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DAIP Coordinator
1.1.5. Develop and implement a procedure for data collection for DAIP
implementation reporting and ongoing compliance checks through project “sign offs”.
June 2012
DAIP Coordinator
Strategy
1.2.0. Develop guidelines to assist event organisers in ensuring their events are
accessible and inclusive.
Tasks
1.2.1. Develop guidelines for organising an event with checklists including how to
ensure it is accessible and inclusive. June 2013
Approvals
Marketing
1.2.2. Develop a reporting system to ensure events comply. June 2014
Environmental Health
Approvals
Marketing
1.2.3. Make the events checklists available on the website and promote its availability.
June 2013
Approvals
Environmental Health
Marketing
DAIP Coordinator
Strategy
1.3.0. Ensure City staff, agents and contractors are aware of the relevant requirements
for providing access to services and events in accordance with the Australian
Standards, the Disability Services Act (1993) and the Disability and Discrimination
Act (1992).
Tasks
1.3.1. Ensure tender documentation for contracts that affect the public includes
information about disability access requirements. Ongoing
Contract Management
1.3.2. Ensure Project Officers provide agents and contractors with reporting forms and
information on how to complete to meet their obligations regarding DAIPs as part of
the contract process. Ongoing
All Units
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1.3.3. Conduct compliance checks annually. Ongoing
Internal Auditor
Strategy
1.4.0. Continue to enhance accessibility of City Library services.
Tasks
1.4.1. Continue to provide resources in alternative formats and be responsible to
changing technology e.g. online books. Ongoing
Library
Strategy
1.5.0. Coordinate the implementation of the City of Perth Disability Access and
Inclusion Plan.
Tasks
1.5.1. Progress, monitor and evaluate DAIP implementation across the organisation.
Ongoing
DAIP Coordinator
1.5.2. Units to be encouraged to report on progress of implementation actions within
their business plan monthly. Ongoing
All Units
1.5.3. Report to EMT on the progress on actions within the Implementation Plan.
August & February yearly
DAIP Coordinator
Outcome 2
People with disabilities have the same opportunities as other people to access the City
of Perth buildings and other facilities
Strategy
2.1.0. Undertake access audits and develop remediation plans, to ensure compliance
of disability access to City of Perth buildings, facilities, signage, parking, play spaces
and public spaces.
Tasks
2.1.1. Develop a rolling plan of access audits of the major public City of Perth
buildings and facilities, and include emergency egress and signage compliance. June
2015
DAIP Coordinator
Property Management
Off street Parking
City Design
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Parks and Landscaping
Works and Services
o
o
o
o
o
Footpaths. June 2013
Signage. June 2013
Buildings and public open space. June 2013
Parking. June 2013
Parks and reserves. June 2013
2.1.2. Integrate all remedial works required into a remedial works schedule and
budget process. June 2015.
All Units
Strategy
2.2.0. Ensure people with disability are consulted and given the opportunity to
provide comment on their need for current and future services.
Tasks
2.2.1. Ensure consultation mechanisms for current and future services are inclusive of
people with disability. Ongoing
All Units
Strategy
2.3.0. Ensure a high level of universal access is integral to all projects from the early
planning and design stage and throughout implementation stage.
Tasks
2.3.1. Obtain advice from people with disability during the early stage of planning and
design of major projects and refer projects to the Access Working Group for
comment. Ongoing
All Units
2.3.2. Develop and implement an accessible parks and play space policy modeled on
best practice. June 2014
Parks and Landscaping
Strategy
2.4.0. Develop and show leadership regarding universal access to other agencies and
organisations involved in city projects.
Tasks
2.4.1. Work with other agencies to ensure a high level of universal access is promoted
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in major projects around the city including Cultural Centre Redevelopment, The Perth
City Link, new City Library, the Waterfront Project and Waterbank Project. Ongoing
Sustainable City Development
City Design
Strategy
2.5.0. Continue to implement processes to ensure safety and accessibility are
maintained whilst works are in progress
Tasks
2.5.1. Implement an inclusive public communication strategy about works planned
and progress to ensure adequate notice of changes. Ongoing
Marketing
City Design
Compliance
Approvals
2.5.2. Implement the Construction Barriers in Public Areas Guidelines. Ongoing
Works and Services
Parks and Landscapes
2.5.3. Conduct compliance checks on a regular basis. Ongoing
Compliance Services
Strategy
2.6.0. Ensure both on street and off street accessible parking for people with disability
is adequately provided and meets legislative requirements.
Tasks
2.6.1. Continue to comply with on street parking policy, Ongoing
On Street Parking
2.6.2. Continue to comply with the off street parking policy. Ongoing
Off Street Parking
2.6.3. Continue to enforce Local Government Parking for Disabled Persons
Regulations 1988. Ongoing
Off Street Parking
On Street Parking
Strategy
2.7.0. Ensure public artwork placement takes disability access and inclusion into
consideration.
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Tasks
2.7.1. Audit existing placement and signage of public artwork for any access issues.
June 2013
2.7.2. Access Working Group to provide comment on access for people with disability
including location and interpretive signage. Ongoing
City Design
Community Services
Strategy
2.8.0. Ensure and City of Perth temporary buildings and facilities are accessible and
inclusive and comply with relevant standards,
Tasks
2.8.1. Review existing temporary buildings and facilities and replace with accessible
facilities where there are shortcomings. June 2014.
Property Management
2.8.2. Ensure any temporary buildings and facilities have access into and around the
facility and have unisex, accessible toilet facilities. Ongoing
Property Management
Outcome 3
People with disabilities receive information from the City of Perth in a format that
will enable them to access the information as readily as other people are able to access
it
Strategy
3.1.0. Ensure that all City of Perth public information is accessible to everyone and is
available in alternative formats on request.
Tasks
3.1.1. Implement the City’s Accessible Public Information Policy and Procedures
especially:
o use of accessible formats;
o promotion of availability of alternative formats (e.g. electronic and
large print) on request.
Ongoing
All Units
3.1.2. Audit existing publications, brochures and forms in relation to compliance with
the City’s Accessible Public Information Policy and Procedures. Ongoing
Records Services
DAIP Coordinator
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3.1.3. Develop all brochures, forms and other public information in accordance with
the City’s Policy on Accessible Information. Ongoing
All Units
3.1.4. City’s television commercials to be ‘captioned’ through the advertising
consultant. July 2012
Marketing
3.1.5. Provide training to all relevant personnel. Ongoing
DAIP Coordinator
Marketing
Corporate Support
Strategy
3.2.0. Develop and implement a City of Perth Corporate Style Guide for public
information that incorporates universal access requirements.
Tasks
3.2.1. Develop a Corporate Style Guide for public information that incorporates
universal access requirements and the City’s Accessible Public Information Policy and
Guidelines.
Include information relating to accessibility, regarding:
o use of logos, branding, colours, typeface;
o how to obtain alternative format copies;
o how to best distribute information to the disability networks and
community radio;
o information and guidelines on access regarding technology such as
YouTube, audio files, online surveys and social networking sites;
o accessible practice in interpretive signage for parks, heritage sites and
other relevant areas.
June 2013
3.2.2. Develop all public information in accordance with the Style Guide. Ongoing
All Units
Strategy
3.3.0. Provide Auslan interpreters on request and for significant public events.
Tasks
3.3.1. Include the requirements of Auslan interpreters, or appropriate alternatives, in
the Customer Service Charter. June 2012
Customer Services
3.3.2. Develop a register of staff with signing skills. June 2013
Customer Services
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3.3.3. Provide guidance on how to procure Auslan interpreter services and include in
access awareness training. June 2012
DAIP Coordinator
Customer Services
Strategy
3.4.0. Ensure all directional and wayfinding signage complies with DAIP accessible
information requirements and Australian Standards on Access.
Tasks
3.4.1. Develop and adopt accessible directional and wayfinding signage guidelines
conforming to relevant Australian Standards on Access and achieving best practice
and refer back to EMT. June 2012
DAIP Coordinator
3.4.2. Review existing signage standards and guidelines against Australian Standards
on Access and best practice and implement a remediation program. June 2014
DAIP Coordinator
Strategy
3.5.0. Ensure that all City of Perth websites meets contemporary requirements for
accessible information.
Tasks
3.5.1. Website upgrades are to comply with accessibility Level 2 of the W3C (World
Wide Web Consortium) and Level 3 wherever possible. Ongoing
Information Services
3.5.2. New sites are to comply with accessibility Level 2 of the W3C (World Wide
Web Consortium) and Level 3 wherever possible. Ongoing
Information Services
Marketing
3.5.3. Electronic documents that are provided on our websites are to be provided in an
accessible document format (preferably PDF format) with all accessibility features
“enabled” (e.g. documents such as Council Agendas, Minutes, Annual Reports, Plans,
media releases and brochures). In situations where the document is considered
inaccessible, due to large amount of graphs or images for example, that a text only
version (typically RTF format) with descriptions representing non-textual content
within the original document, is provided also. When PDFs are placed on the website
an accessible format document is place next to it. Ongoing
Web Coordinator
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3.5.4. Ensure information on Universal Access is regularly updated on the City’s
Websites and intranet. Ongoing
DAIP Coordinator
Outcome 4
People with disabilities receive the same level and quality of service from the staff of
the City of Perth as other people receive
Strategy
4.1.0. Improve the awareness and skills of all City staff to ensure customer service is
inclusive of people with disability.
Tasks
4.1.1. Review the existing Customer Service Charter to ensure inclusive customer
service is addressed. June 2013
Customer Service
4.1.2. Ensure staff are aware, through training, that access and inclusion is integral to
the City’s Customer Service Charter and their customer service obligations. Ongoing
Customer Service
Strategy
4.2.0. Improve the awareness of new employees about access and inclusion issues.
Tasks
4.2.1. Conduct regular induction sessions for new employees. Ongoing
DAIP Coordinator
4.2.2. Promote to staff the availability of access and inclusion resources on the City’s
intranet. Ongoing
DAIP Coordinator
4.2.3. Continue to develop the induction program. Ongoing
DAIP Coordinator
4.2.4. Develop an electronically accessible induction program with measured
competence and monitoring at competition. June 2012
DAIP Coordinator
Human Resources
4.2.5. Conduct refresher Disability Access and Inclusion training to members of EMT
and Managers every 2 years. June 2013
DAIP Coordinator
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4.2.6. Elected members to have DAIP responsibility information included within their
induction Package. Ongoing
Corporate Support
Strategy
4.3.0. Improve the awareness of existing employees about access and inclusion issues.
Tasks
4.3.1. Conduct regular workshops on specific areas including:
o Events
o Customer Service
o Accessible Communities
o Information
o Project Officers and Contractor requirements
Ongoing
Web Coordinator
4.3.2. Promote to staff the availability of access and inclusion resources on the City’s
intranet
Ongoing
DAIP Coordinator
Outcome 5
People with disabilities have the same opportunities as other people to make
complaints to the City of Perth
Strategy
5.1.0. Review complaints procedure to ensure it is accessible and inclusive
Tasks
5.1.1. Develop/amend complaints mechanism to ensure it is accessible and inclusive
as required by legislation. June 2013
Customer Service
5.1.2. Provide staff training in how to support people to use the complaints
mechanism. June 2013.
Customer Service
5.1.3. Explore methods and opportunities to monitor complaints or access issues
reported in order to identify any areas for systemic change. Ongoing
Customer Service
DAIP Coordinator
5.1.4. Promote the inclusive complaints processes via a wide range of media including
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via disability organisations. June 2013
Customer Service
Outcome 6
People with disabilities have the same opportunities as other people to participate in
any public consultation by the City of Perth
Strategy
6.1.0. Ensure access for people with disability to the consultative processes of the City
of Perth
Tasks
6.1.1. Continue to ensure the Access Working Group is consulted and recognised as a
valued consumer group. Ongoing
Sustainable City Development
6.1.2. Ensure all Forums and Community Meetings are accessible and meet event
guidelines. Ongoing
Corporate Support
6.1.3. Ensure that relevant information on holding accessible events is on the intranet
and promote to staff that this is relevant to consultations. Ongoing
Marketing Approvals
6.1.4. Investigate other ways of gathering additional input from people with disability,
family carers and relevant others. Ongoing
All Units
6.1.5. Review the existing Community Consultation Guidelines to ensure that they are
inclusive of people with disability. June 2013
Sustainable City Development
6.1.6. All press releases to be sent to Information Radio for distribution. Ongoing
Marketing
6.1.7. Develop and maintain a database to ensure people with disabilities are included
to receive city relevant updates including works within the City. June 2012
DAIP Coordinator
Outcome 7
People with disabilities have the same opportunities as other people to be employed
by the City of Perth
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Strategy
7.1.0. Ensure employment opportunities and retention practices provide for people
with disabilities.
Tasks
7.1.1. Review recruitment practices and provide accessible workplaces when required.
June 2013
Human Resources
7.1.2. Review the City’s Equity and Diversity Management Plan to ensure recruitment
and retention practices are inclusive and provide for people with disabilities. June
2012 and Ongoing
Human Resources and EEO Taskforce
7.1.3. Review the City’s Fitness for Work – Physical and Mental Procedures. June
2012
Human Resources
Appendix 1. Abbreviations list
APS Approval Services
APT Automatic Public toilet
AS
Australian Standard
AWG Access Working Group
BCA Building Code of Australia
CLS Compliance Services
IS
Information Services
CoP City of Perth
CAMS Contract and Asset Management Services
MKT Marketing
CMS Community Services
WKS Works and Services
CPS Corporate Support
OSP Off Street Parking
CSC Customer Service Centre
PALS Parks and Landscape Services
DAIP Disability Access and Inclusion Plan
DBU Business Units Directorate
DCS Corporate Services Directorate
DDA Disability Discrimination Act (1992)
DPD Planning and Development Directorate
CDO Community Development Officer
PSSCP Principal Social and Community Planner
DSA Disability Services Act (1993)
DSC Disability Services Commission
DSU Services Units Directorate
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FIN
HF
IS
LIB
MKT
WKS
OSP
PALS
PPM
PR
SCD
UAT
CDU
RS
PR
SCD
UAT
CDU
RS
Financial Services
Human Resources
Information Services
Library Services
Marketing
Works and Services
Off Street Parking
Parks and Landscape Services
Property Management Services
Public Relations
Sustainable City Development
Universal Access Taskforce
City Design
Records Services
Public Relations
Sustainable City Development
Universal Access Taskforce
City Design
Records Services
Appendix 2. Legislation and Standards relating to
access for people with disabilities
Disability Discrimination Act 1992 (DDA)
The DDA makes it unlawful to discriminate against people with disabilities and their
associates, such as a family member/ carer, friend or support worker. The Act’s
provisions are broad and include access to premises used by the public, provision of
goods and services, employment, education, transport and most other life activities.
Premises includes all areas within a building, car parks, pathways, and other outdoor
spaces and facilities. A complaint can be made under the DDA if appropriate access is
not provided. For further information go to the Australian Human Rights Commission
website http://www.humanrights.gov.au/ disability_rights/dda_guide/dda_guide.htm
The WA Disability Services Act (1993)
This Act requires all WA public authorities, including state government departments
and local government authorities, to develop, implement, review and report annually
on a Disability Access and Inclusion Plan (DAIP). There are six mandatory outcome
areas, which must be addressed to ensure equitable access by people with disabilities:
o Services and Events
o Buildings and Facilities
o Information
o Staff knowledge and skills
o Complaints mechanisms
o Consultations
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The Act states that all employees, officers, agents and contractors of an organisation
are responsible for implementation of its DAIP.
A full copy of the Act can be found at
http://www.austlii.edu.au/au/legis/wa/consol_act/dsa1993213/
The WA Equal Opportunity Act (1984)
The objectives of this Act are:
o To eliminate discrimination on the grounds of sex, marital status or
pregnancy, family responsibility or family status, race, religious or
political conviction, impairment, age or gender history in the areas of
work, accommodation, education, the provision of goods, facilities and
services, access to places and vehicles, land and the membership of
clubs
o To eliminate sexual and racial harassment in the workplace,
educational institutions and accommodation
o To promote community recognition and acceptance of the equality of
men and women, and the equality of people of all races, regardless of
their religious or political convictions, their impairments or their age.
The Commissioner for Equal Opportunity investigates and tries to conciliate
complaints lodged by people who believe they have been discriminated against.
A full copy of the Act can be found at
http://www.austlii.edu.au/au/legis/wa/consol_act/eoa1984250/
Building Code of Australia (BCA)
The Building Code of Australia applies to new buildings and buildings undergoing
significant refurbishment or alteration. The Access to Premises – Buildings Standard
2010 has now been incorporated into the BCA and is applicable from 1 May 2011.
The aim of the Standards is to provide detailed information on the required access
provisions when designing and constructing new buildings and upgrading existing
buildings, providing certainty for the building industry and regulatory bodies.
The Premises Standards applies to all new buildings of the specified classes. Where
new building work is undertaken on an existing building, such as an extension or
renovation, the new or modified part of the building will be required to comply with
the Premises Standards.
In existing public transport buildings, requirements for access are imposed by the
timetable for compliance set out in subsection 3.1(3) of the Premises Standards. This
timetable preserves the access upgrade schedule set out in the Disability Standards for
Accessible Public Transport 2002 (Transport Standards).
Except in public transport buildings, the Premises Standards do not apply to any part
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of an existing building until work requiring building approval is undertaken; however
these buildings and parts of buildings remain susceptible to a case under the DDA if
equitable, dignified access is not provided.
Buildings to which Standards apply:
(1) Subject to subsection (2), these Standards apply to the following:
(a) a new building, to the extent that the building is:
(i) a specified Class 1b building; or
(ii) a Class 2 building that has accommodation available for short term
rent; or
(iii) a Class 3, 5, 6, 7, 8, 9 or 10 building;
(b) a new part, and any affected part, of a building, to the extent that the part
of the building is:
(i) a specified Class 1b building; or
(ii) a Class 2 building that:
(A) has been approved on or after 1 May 2011 for construction;
and
(B) has accommodation available for short term rent; or
(iii) a Class 3, 5, 6, 7, 8, 9 or 10 building;
(c) an existing public transport building that is still in use on the target data
mentioned in an item in the table in section 3.1.1
For further information go to http:// www.comlaw.gov.au/Details/F2010L00668
Australian Standard (AS1428) – Design for Access and
Mobility
The objective of this Standard is to provide building designers and users (architects,
property owners, regulators, and the like) with the minimum design requirements for
new building work, to enable access for people with disabilities.
AS 1428.1 – 2001 and 2009
Design for access and mobility – General requirements for access – New building
work. AS1428.1:2001 is references in the BCA, while AS1428.1:2009 is referenced in
the Disability Access Code of the Access to Premises – Buildings Standards 2010,
now incorporated into the BCA as of May 2011. AS1428.1 provides a minimum level
of access.
AS 1428.2 – 1992
Design for access and mobility – Enhanced and additional requirements – Buildings
and facilities. AS1428.2:1992 includes many items not covered under Part 1, such as
fixtures and fittings. It provides a higher level of access than Part 1 and organizations
are encouraged to use Part 2 to provide enhanced access wherever possible.
AS 1428.3 – 1992
Design for access and mobility – Requirements for children and adolescents with
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physical disabilities. Part 3 should be used when designing facilities for children and
adolescents.
AS/NZS 1428.4: 2009
Design for access and mobility – Part 4.1: Means to assist the orientation of people
with vision impairment – Tactile ground surface indicators. Part 4 provides the
requirements for placement of tactile ground surface indicators in buildings and
related areas.
AS 1428.5 – 2010
Communication for people who are deaf or hearing impaired. Part 3 addresses
considerations to be addressed to provide access for people who are deaf or hearing
impaired.
Other relevant Standards include:
Adaptable housing
AS 4299-1995
Adaptable housing
Car Parking
AS/NZS 2890.6:2009 Parking facilities
Part 6: Off-street parking for people with disabilities
AS 2890.5 0 1993
Parking facilities – On-street parking
Lifts
AS 1735.1-2003/Amdt 1-2006
Lifts, escalators and moving walks – General requirements
AS 1735.2-1997
Lifts, escalators and moving walks – Passenger and goods lifts – Electric
AS 1735.12-1994
Lifts, escalators and moving walks – Facilities for persons with disabilities
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AS 1735.14-1998
Lifts, escalators and moving walks – Low-rise platforms for passengers
AS 1735.16-1993
Lifts, escalators and moving walks - Lifts for persons with limited mobility Restricted use - Automatically controlled
AS 1735.17-1995
Lifts, escalators and moving walks - Lifts for people with limited mobility - Restricted
use - Water-drive
AS/NZS 1735.18:2002
Lifts, escalators and moving walks - Passenger lifts for private residence Automatically controlled
Hoists
AS ISO 10535-2002
Hoists for the transfer of disabled persons - Requirements and test methods
Public Transport
Disability Standards for Accessible Public Transport 2002
as amended, made under subsection 31 (1) of the Disability Discrimination Act 1992.
Marine Structures & Marinas
AS 4997-2005
Guidelines for the design of maritime structures
AS 3962-2001
Guidelines for the design of marinas
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