City of Perth Disability Access & Implementation Plan 2011 to 2015 About this Braille and digital talking book Navigation of this Braille and digital talking book is by outcomes at the first navigation level. Tasks and strategies are at the second navigaion level. Page navigation has also been implemented. This Braille and digital talking book was produced by the Association for the Blind of Western Australia for the City of Perth, at Perth Australia, April 2012. Computergenerated voices courtesy of Apple Inc. To support the production of this and other Braille and digital talking books or for more information please contact the Association for the Blind of Western Australia at: +61 (08) 9311 8202 or by email at: dtb@guidedogswa.com.au Outcome 1 People with disabilities have the same opportunities as other people to access the services of, and any events organised by the City of Perth Strategy 1.1.0. Policies and procedures relating to access and inclusion are integrated within the practices of organisation. Tasks 1.1.1. Review policies and procedures against current legislative requirements, ensuring appropriate terminology, accessible information guidelines, and appropriate standards are implemented and that policies and procedures support inclusive practice. June 2013 DAIP Coordinator 1.1.2. Conduct a DAIP risk analysis assessment and integrate within the organizational risk management practices. June 2013. DAIP Coordinator 1.1.3. Review the UAT membership to ensure its status is adequate to effect organisational change and compliance. June 2012 DAIP Coordinator 1.1.4. Develop a procedure and compliance checklists on the Intranet to assist projects and services in implementing the DAIP legislative requirements. June 2012 1 DAIP Coordinator 1.1.5. Develop and implement a procedure for data collection for DAIP implementation reporting and ongoing compliance checks through project “sign offs”. June 2012 DAIP Coordinator Strategy 1.2.0. Develop guidelines to assist event organisers in ensuring their events are accessible and inclusive. Tasks 1.2.1. Develop guidelines for organising an event with checklists including how to ensure it is accessible and inclusive. June 2013 Approvals Marketing 1.2.2. Develop a reporting system to ensure events comply. June 2014 Environmental Health Approvals Marketing 1.2.3. Make the events checklists available on the website and promote its availability. June 2013 Approvals Environmental Health Marketing DAIP Coordinator Strategy 1.3.0. Ensure City staff, agents and contractors are aware of the relevant requirements for providing access to services and events in accordance with the Australian Standards, the Disability Services Act (1993) and the Disability and Discrimination Act (1992). Tasks 1.3.1. Ensure tender documentation for contracts that affect the public includes information about disability access requirements. Ongoing Contract Management 1.3.2. Ensure Project Officers provide agents and contractors with reporting forms and information on how to complete to meet their obligations regarding DAIPs as part of the contract process. Ongoing All Units 2 1.3.3. Conduct compliance checks annually. Ongoing Internal Auditor Strategy 1.4.0. Continue to enhance accessibility of City Library services. Tasks 1.4.1. Continue to provide resources in alternative formats and be responsible to changing technology e.g. online books. Ongoing Library Strategy 1.5.0. Coordinate the implementation of the City of Perth Disability Access and Inclusion Plan. Tasks 1.5.1. Progress, monitor and evaluate DAIP implementation across the organisation. Ongoing DAIP Coordinator 1.5.2. Units to be encouraged to report on progress of implementation actions within their business plan monthly. Ongoing All Units 1.5.3. Report to EMT on the progress on actions within the Implementation Plan. August & February yearly DAIP Coordinator Outcome 2 People with disabilities have the same opportunities as other people to access the City of Perth buildings and other facilities Strategy 2.1.0. Undertake access audits and develop remediation plans, to ensure compliance of disability access to City of Perth buildings, facilities, signage, parking, play spaces and public spaces. Tasks 2.1.1. Develop a rolling plan of access audits of the major public City of Perth buildings and facilities, and include emergency egress and signage compliance. June 2015 DAIP Coordinator Property Management Off street Parking City Design 3 Parks and Landscaping Works and Services o o o o o Footpaths. June 2013 Signage. June 2013 Buildings and public open space. June 2013 Parking. June 2013 Parks and reserves. June 2013 2.1.2. Integrate all remedial works required into a remedial works schedule and budget process. June 2015. All Units Strategy 2.2.0. Ensure people with disability are consulted and given the opportunity to provide comment on their need for current and future services. Tasks 2.2.1. Ensure consultation mechanisms for current and future services are inclusive of people with disability. Ongoing All Units Strategy 2.3.0. Ensure a high level of universal access is integral to all projects from the early planning and design stage and throughout implementation stage. Tasks 2.3.1. Obtain advice from people with disability during the early stage of planning and design of major projects and refer projects to the Access Working Group for comment. Ongoing All Units 2.3.2. Develop and implement an accessible parks and play space policy modeled on best practice. June 2014 Parks and Landscaping Strategy 2.4.0. Develop and show leadership regarding universal access to other agencies and organisations involved in city projects. Tasks 2.4.1. Work with other agencies to ensure a high level of universal access is promoted 4 in major projects around the city including Cultural Centre Redevelopment, The Perth City Link, new City Library, the Waterfront Project and Waterbank Project. Ongoing Sustainable City Development City Design Strategy 2.5.0. Continue to implement processes to ensure safety and accessibility are maintained whilst works are in progress Tasks 2.5.1. Implement an inclusive public communication strategy about works planned and progress to ensure adequate notice of changes. Ongoing Marketing City Design Compliance Approvals 2.5.2. Implement the Construction Barriers in Public Areas Guidelines. Ongoing Works and Services Parks and Landscapes 2.5.3. Conduct compliance checks on a regular basis. Ongoing Compliance Services Strategy 2.6.0. Ensure both on street and off street accessible parking for people with disability is adequately provided and meets legislative requirements. Tasks 2.6.1. Continue to comply with on street parking policy, Ongoing On Street Parking 2.6.2. Continue to comply with the off street parking policy. Ongoing Off Street Parking 2.6.3. Continue to enforce Local Government Parking for Disabled Persons Regulations 1988. Ongoing Off Street Parking On Street Parking Strategy 2.7.0. Ensure public artwork placement takes disability access and inclusion into consideration. 5 Tasks 2.7.1. Audit existing placement and signage of public artwork for any access issues. June 2013 2.7.2. Access Working Group to provide comment on access for people with disability including location and interpretive signage. Ongoing City Design Community Services Strategy 2.8.0. Ensure and City of Perth temporary buildings and facilities are accessible and inclusive and comply with relevant standards, Tasks 2.8.1. Review existing temporary buildings and facilities and replace with accessible facilities where there are shortcomings. June 2014. Property Management 2.8.2. Ensure any temporary buildings and facilities have access into and around the facility and have unisex, accessible toilet facilities. Ongoing Property Management Outcome 3 People with disabilities receive information from the City of Perth in a format that will enable them to access the information as readily as other people are able to access it Strategy 3.1.0. Ensure that all City of Perth public information is accessible to everyone and is available in alternative formats on request. Tasks 3.1.1. Implement the City’s Accessible Public Information Policy and Procedures especially: o use of accessible formats; o promotion of availability of alternative formats (e.g. electronic and large print) on request. Ongoing All Units 3.1.2. Audit existing publications, brochures and forms in relation to compliance with the City’s Accessible Public Information Policy and Procedures. Ongoing Records Services DAIP Coordinator 6 3.1.3. Develop all brochures, forms and other public information in accordance with the City’s Policy on Accessible Information. Ongoing All Units 3.1.4. City’s television commercials to be ‘captioned’ through the advertising consultant. July 2012 Marketing 3.1.5. Provide training to all relevant personnel. Ongoing DAIP Coordinator Marketing Corporate Support Strategy 3.2.0. Develop and implement a City of Perth Corporate Style Guide for public information that incorporates universal access requirements. Tasks 3.2.1. Develop a Corporate Style Guide for public information that incorporates universal access requirements and the City’s Accessible Public Information Policy and Guidelines. Include information relating to accessibility, regarding: o use of logos, branding, colours, typeface; o how to obtain alternative format copies; o how to best distribute information to the disability networks and community radio; o information and guidelines on access regarding technology such as YouTube, audio files, online surveys and social networking sites; o accessible practice in interpretive signage for parks, heritage sites and other relevant areas. June 2013 3.2.2. Develop all public information in accordance with the Style Guide. Ongoing All Units Strategy 3.3.0. Provide Auslan interpreters on request and for significant public events. Tasks 3.3.1. Include the requirements of Auslan interpreters, or appropriate alternatives, in the Customer Service Charter. June 2012 Customer Services 3.3.2. Develop a register of staff with signing skills. June 2013 Customer Services 7 3.3.3. Provide guidance on how to procure Auslan interpreter services and include in access awareness training. June 2012 DAIP Coordinator Customer Services Strategy 3.4.0. Ensure all directional and wayfinding signage complies with DAIP accessible information requirements and Australian Standards on Access. Tasks 3.4.1. Develop and adopt accessible directional and wayfinding signage guidelines conforming to relevant Australian Standards on Access and achieving best practice and refer back to EMT. June 2012 DAIP Coordinator 3.4.2. Review existing signage standards and guidelines against Australian Standards on Access and best practice and implement a remediation program. June 2014 DAIP Coordinator Strategy 3.5.0. Ensure that all City of Perth websites meets contemporary requirements for accessible information. Tasks 3.5.1. Website upgrades are to comply with accessibility Level 2 of the W3C (World Wide Web Consortium) and Level 3 wherever possible. Ongoing Information Services 3.5.2. New sites are to comply with accessibility Level 2 of the W3C (World Wide Web Consortium) and Level 3 wherever possible. Ongoing Information Services Marketing 3.5.3. Electronic documents that are provided on our websites are to be provided in an accessible document format (preferably PDF format) with all accessibility features “enabled” (e.g. documents such as Council Agendas, Minutes, Annual Reports, Plans, media releases and brochures). In situations where the document is considered inaccessible, due to large amount of graphs or images for example, that a text only version (typically RTF format) with descriptions representing non-textual content within the original document, is provided also. When PDFs are placed on the website an accessible format document is place next to it. Ongoing Web Coordinator 8 3.5.4. Ensure information on Universal Access is regularly updated on the City’s Websites and intranet. Ongoing DAIP Coordinator Outcome 4 People with disabilities receive the same level and quality of service from the staff of the City of Perth as other people receive Strategy 4.1.0. Improve the awareness and skills of all City staff to ensure customer service is inclusive of people with disability. Tasks 4.1.1. Review the existing Customer Service Charter to ensure inclusive customer service is addressed. June 2013 Customer Service 4.1.2. Ensure staff are aware, through training, that access and inclusion is integral to the City’s Customer Service Charter and their customer service obligations. Ongoing Customer Service Strategy 4.2.0. Improve the awareness of new employees about access and inclusion issues. Tasks 4.2.1. Conduct regular induction sessions for new employees. Ongoing DAIP Coordinator 4.2.2. Promote to staff the availability of access and inclusion resources on the City’s intranet. Ongoing DAIP Coordinator 4.2.3. Continue to develop the induction program. Ongoing DAIP Coordinator 4.2.4. Develop an electronically accessible induction program with measured competence and monitoring at competition. June 2012 DAIP Coordinator Human Resources 4.2.5. Conduct refresher Disability Access and Inclusion training to members of EMT and Managers every 2 years. June 2013 DAIP Coordinator 9 4.2.6. Elected members to have DAIP responsibility information included within their induction Package. Ongoing Corporate Support Strategy 4.3.0. Improve the awareness of existing employees about access and inclusion issues. Tasks 4.3.1. Conduct regular workshops on specific areas including: o Events o Customer Service o Accessible Communities o Information o Project Officers and Contractor requirements Ongoing Web Coordinator 4.3.2. Promote to staff the availability of access and inclusion resources on the City’s intranet Ongoing DAIP Coordinator Outcome 5 People with disabilities have the same opportunities as other people to make complaints to the City of Perth Strategy 5.1.0. Review complaints procedure to ensure it is accessible and inclusive Tasks 5.1.1. Develop/amend complaints mechanism to ensure it is accessible and inclusive as required by legislation. June 2013 Customer Service 5.1.2. Provide staff training in how to support people to use the complaints mechanism. June 2013. Customer Service 5.1.3. Explore methods and opportunities to monitor complaints or access issues reported in order to identify any areas for systemic change. Ongoing Customer Service DAIP Coordinator 5.1.4. Promote the inclusive complaints processes via a wide range of media including 10 via disability organisations. June 2013 Customer Service Outcome 6 People with disabilities have the same opportunities as other people to participate in any public consultation by the City of Perth Strategy 6.1.0. Ensure access for people with disability to the consultative processes of the City of Perth Tasks 6.1.1. Continue to ensure the Access Working Group is consulted and recognised as a valued consumer group. Ongoing Sustainable City Development 6.1.2. Ensure all Forums and Community Meetings are accessible and meet event guidelines. Ongoing Corporate Support 6.1.3. Ensure that relevant information on holding accessible events is on the intranet and promote to staff that this is relevant to consultations. Ongoing Marketing Approvals 6.1.4. Investigate other ways of gathering additional input from people with disability, family carers and relevant others. Ongoing All Units 6.1.5. Review the existing Community Consultation Guidelines to ensure that they are inclusive of people with disability. June 2013 Sustainable City Development 6.1.6. All press releases to be sent to Information Radio for distribution. Ongoing Marketing 6.1.7. Develop and maintain a database to ensure people with disabilities are included to receive city relevant updates including works within the City. June 2012 DAIP Coordinator Outcome 7 People with disabilities have the same opportunities as other people to be employed by the City of Perth 11 Strategy 7.1.0. Ensure employment opportunities and retention practices provide for people with disabilities. Tasks 7.1.1. Review recruitment practices and provide accessible workplaces when required. June 2013 Human Resources 7.1.2. Review the City’s Equity and Diversity Management Plan to ensure recruitment and retention practices are inclusive and provide for people with disabilities. June 2012 and Ongoing Human Resources and EEO Taskforce 7.1.3. Review the City’s Fitness for Work – Physical and Mental Procedures. June 2012 Human Resources Appendix 1. Abbreviations list APS Approval Services APT Automatic Public toilet AS Australian Standard AWG Access Working Group BCA Building Code of Australia CLS Compliance Services IS Information Services CoP City of Perth CAMS Contract and Asset Management Services MKT Marketing CMS Community Services WKS Works and Services CPS Corporate Support OSP Off Street Parking CSC Customer Service Centre PALS Parks and Landscape Services DAIP Disability Access and Inclusion Plan DBU Business Units Directorate DCS Corporate Services Directorate DDA Disability Discrimination Act (1992) DPD Planning and Development Directorate CDO Community Development Officer PSSCP Principal Social and Community Planner DSA Disability Services Act (1993) DSC Disability Services Commission DSU Services Units Directorate 12 FIN HF IS LIB MKT WKS OSP PALS PPM PR SCD UAT CDU RS PR SCD UAT CDU RS Financial Services Human Resources Information Services Library Services Marketing Works and Services Off Street Parking Parks and Landscape Services Property Management Services Public Relations Sustainable City Development Universal Access Taskforce City Design Records Services Public Relations Sustainable City Development Universal Access Taskforce City Design Records Services Appendix 2. Legislation and Standards relating to access for people with disabilities Disability Discrimination Act 1992 (DDA) The DDA makes it unlawful to discriminate against people with disabilities and their associates, such as a family member/ carer, friend or support worker. The Act’s provisions are broad and include access to premises used by the public, provision of goods and services, employment, education, transport and most other life activities. Premises includes all areas within a building, car parks, pathways, and other outdoor spaces and facilities. A complaint can be made under the DDA if appropriate access is not provided. For further information go to the Australian Human Rights Commission website http://www.humanrights.gov.au/ disability_rights/dda_guide/dda_guide.htm The WA Disability Services Act (1993) This Act requires all WA public authorities, including state government departments and local government authorities, to develop, implement, review and report annually on a Disability Access and Inclusion Plan (DAIP). There are six mandatory outcome areas, which must be addressed to ensure equitable access by people with disabilities: o Services and Events o Buildings and Facilities o Information o Staff knowledge and skills o Complaints mechanisms o Consultations 13 The Act states that all employees, officers, agents and contractors of an organisation are responsible for implementation of its DAIP. A full copy of the Act can be found at http://www.austlii.edu.au/au/legis/wa/consol_act/dsa1993213/ The WA Equal Opportunity Act (1984) The objectives of this Act are: o To eliminate discrimination on the grounds of sex, marital status or pregnancy, family responsibility or family status, race, religious or political conviction, impairment, age or gender history in the areas of work, accommodation, education, the provision of goods, facilities and services, access to places and vehicles, land and the membership of clubs o To eliminate sexual and racial harassment in the workplace, educational institutions and accommodation o To promote community recognition and acceptance of the equality of men and women, and the equality of people of all races, regardless of their religious or political convictions, their impairments or their age. The Commissioner for Equal Opportunity investigates and tries to conciliate complaints lodged by people who believe they have been discriminated against. A full copy of the Act can be found at http://www.austlii.edu.au/au/legis/wa/consol_act/eoa1984250/ Building Code of Australia (BCA) The Building Code of Australia applies to new buildings and buildings undergoing significant refurbishment or alteration. The Access to Premises – Buildings Standard 2010 has now been incorporated into the BCA and is applicable from 1 May 2011. The aim of the Standards is to provide detailed information on the required access provisions when designing and constructing new buildings and upgrading existing buildings, providing certainty for the building industry and regulatory bodies. The Premises Standards applies to all new buildings of the specified classes. Where new building work is undertaken on an existing building, such as an extension or renovation, the new or modified part of the building will be required to comply with the Premises Standards. In existing public transport buildings, requirements for access are imposed by the timetable for compliance set out in subsection 3.1(3) of the Premises Standards. This timetable preserves the access upgrade schedule set out in the Disability Standards for Accessible Public Transport 2002 (Transport Standards). Except in public transport buildings, the Premises Standards do not apply to any part 14 of an existing building until work requiring building approval is undertaken; however these buildings and parts of buildings remain susceptible to a case under the DDA if equitable, dignified access is not provided. Buildings to which Standards apply: (1) Subject to subsection (2), these Standards apply to the following: (a) a new building, to the extent that the building is: (i) a specified Class 1b building; or (ii) a Class 2 building that has accommodation available for short term rent; or (iii) a Class 3, 5, 6, 7, 8, 9 or 10 building; (b) a new part, and any affected part, of a building, to the extent that the part of the building is: (i) a specified Class 1b building; or (ii) a Class 2 building that: (A) has been approved on or after 1 May 2011 for construction; and (B) has accommodation available for short term rent; or (iii) a Class 3, 5, 6, 7, 8, 9 or 10 building; (c) an existing public transport building that is still in use on the target data mentioned in an item in the table in section 3.1.1 For further information go to http:// www.comlaw.gov.au/Details/F2010L00668 Australian Standard (AS1428) – Design for Access and Mobility The objective of this Standard is to provide building designers and users (architects, property owners, regulators, and the like) with the minimum design requirements for new building work, to enable access for people with disabilities. AS 1428.1 – 2001 and 2009 Design for access and mobility – General requirements for access – New building work. AS1428.1:2001 is references in the BCA, while AS1428.1:2009 is referenced in the Disability Access Code of the Access to Premises – Buildings Standards 2010, now incorporated into the BCA as of May 2011. AS1428.1 provides a minimum level of access. AS 1428.2 – 1992 Design for access and mobility – Enhanced and additional requirements – Buildings and facilities. AS1428.2:1992 includes many items not covered under Part 1, such as fixtures and fittings. It provides a higher level of access than Part 1 and organizations are encouraged to use Part 2 to provide enhanced access wherever possible. AS 1428.3 – 1992 Design for access and mobility – Requirements for children and adolescents with 15 physical disabilities. Part 3 should be used when designing facilities for children and adolescents. AS/NZS 1428.4: 2009 Design for access and mobility – Part 4.1: Means to assist the orientation of people with vision impairment – Tactile ground surface indicators. Part 4 provides the requirements for placement of tactile ground surface indicators in buildings and related areas. AS 1428.5 – 2010 Communication for people who are deaf or hearing impaired. Part 3 addresses considerations to be addressed to provide access for people who are deaf or hearing impaired. Other relevant Standards include: Adaptable housing AS 4299-1995 Adaptable housing Car Parking AS/NZS 2890.6:2009 Parking facilities Part 6: Off-street parking for people with disabilities AS 2890.5 0 1993 Parking facilities – On-street parking Lifts AS 1735.1-2003/Amdt 1-2006 Lifts, escalators and moving walks – General requirements AS 1735.2-1997 Lifts, escalators and moving walks – Passenger and goods lifts – Electric AS 1735.12-1994 Lifts, escalators and moving walks – Facilities for persons with disabilities 16 AS 1735.14-1998 Lifts, escalators and moving walks – Low-rise platforms for passengers AS 1735.16-1993 Lifts, escalators and moving walks - Lifts for persons with limited mobility Restricted use - Automatically controlled AS 1735.17-1995 Lifts, escalators and moving walks - Lifts for people with limited mobility - Restricted use - Water-drive AS/NZS 1735.18:2002 Lifts, escalators and moving walks - Passenger lifts for private residence Automatically controlled Hoists AS ISO 10535-2002 Hoists for the transfer of disabled persons - Requirements and test methods Public Transport Disability Standards for Accessible Public Transport 2002 as amended, made under subsection 31 (1) of the Disability Discrimination Act 1992. Marine Structures & Marinas AS 4997-2005 Guidelines for the design of maritime structures AS 3962-2001 Guidelines for the design of marinas 17