Module Synopsis
While safety is across the board objective for theme parks and visitor attractions, there have been an increasing number of accidents occurring throughout the theme parks and attraction sector e.g., roller coaster accidents, food poisoning and booming accidents, thus, the increasing need of proper risk management within the sector.
This module will equip students with a keen awareness of the security / risks issues facing the theme parks and visitor attractions sector. Students will also learn about security / risk identification and management, so as to implement viable contingency measures and plans to mitigate these risks, and to ensure the success in the daily operations of a theme park or a visitor attraction. At the end of the module, students will not only understand the importance of havin g security / risk management as a necessity in today’s global environment, but also be able to apply the relevant risk management knowledge to ensure the successful operation of theme parks and visitor attractions.
Topics include: Security planning process, risk analysis, crowd management, VIP management, managing a contingency, fire and evacuation, bomb threat and evacuation, business continuity planning as well as the global and regional issues and their impact on event risk management. Site visits and/or industry talks will be arranged to complement students’ learning experience.
Module Objectives
At the end of this module, students should be able to:
1. Identify the types of risks in theme parks and visitor attractions, and the possible causes of these risks.
2. Apply the risk management process in theme parks and visitor attractions.
3. Develop a viable contingency plan in response to perceived risks in theme parks and visitor attractions.
4. Recommend appropriate industry solutions to common risks for theme parks and visitor attractions.
5. Evaluate the role of risk management and its implication for theme parks and visitor attractions.
6. Discuss the value-add of risk management towards the success of theme parks and visitor attractions.
Following are the content related abilities strengthened by the curricular processes of the module:
Lesson 1: Safety and Risk Management in Theme Parks and Attractions a) Identify the key lessons of proper risk management from the real life incidents. b) Relate risk management in theme parks and visitor attractions. c) Discuss real-life incidents that have gone awry in theme parks and visitor attractions.
Lesson 2: Stakeholders Management a) Identify possible stakeholders for theme parks and attractions risk management process. b) Discuss the management of conflicting demands of stakeholders.
Lesson 3: Risk Management (Method) a) Define risk in the context of theme parks and attractions. b) Identify the types of risk unique to events, and its causes. c) Examine methods of risk analysis, especially the risk matrix. d) Explain the importance of environment scanning (news, current affairs) to events risk assessment.
STRICTLY CONFIDENTIAL. FOR ARTICULATION PURPOSE ONLY.

Lesson 4: Risk Management I – Operational Risks: Rides and Facilities Management a) Identify key factors of affecting the ride and facility safety in theme parks and attractions. b) Formulate appropriate response procedures to manage ride and facility safety issues.
Lesson 5: Risk Management II – Administrative Risks: Financial and Legal Risks a) Identify key factors of affecting the financial and legal aspects in theme parks and attractions. b) Formulate appropriate response procedures to manage financial and legal risks.
Lesson 6: Risks Management III – Emergencies: Health Risk / Bomb Threat / Natural Hazards a) Describe the proper procedure in handling Bomb threat calls. b) Describe the proper procedure of a bomb search plan. c) Formulate plans for handling of a bomb scene.
Lesson 7: Security Management (Overview) a) Describe common industry solutions to different types of risks. b) Evaluate the suitability of each solution to different types of events. c) Discuss roles and limitations of state security vs private security.
Lesson 8: Security Management I: Crowd / Queue Management a) Evaluate the deployment of physical security measures and procedures for crowd management in theme parks and attractions. b) Discuss common crowd management issues and possible solutions.
Lesson 9: Security Management II: VIP Management a) List and distinguish the various types of VIP attendees in theme parks and attractions. b) Formulate security planning for VIP attendees in theme parks and attractions. c) Assess the impact on theme parks and attractions for VIP security measures.
Lesson 10: Security Management III: Loss Prevention a) Discuss solutions to mitigate risk of losing equipment and other valuables in theme parks and attractions. b) List the cyber collaterals (Website, mailing list, customer database) and the importance of these assets versus the potential risks. c) Discuss the proper means of securing these cyber assets.
Lesson 11: Theme Parks and Attractions Safety Compliance a) Outline governmental rules and regulations with regard to specific events as follows:

Public entertainment license

Arts entertainment license

Pyrotechnics/Fireworks
STRICTLY CONFIDENTIAL. FOR ARTICULATION PURPOSE ONLY.


COMPASS (use of copyright music)

Temporary change of use
Lesson 12: Contingency Plan I: Crisis Management Procedures a) Define contingency in the context of theme parks and attractions. b) Explain the process of putting together a contingency plan. c) Discuss the importance of training for stakeholders in their roles and responsibilities in a contingency. d) Discuss the importance of communication in a crisis.
Lesson 13: Contingency plan II: Evacuation process a) Discuss the proper implementation of an evacuation plan for the following scenarios:

Activation protocol

Liaise with state authorities

Proper communication

Systematic approach to evacuation
Lesson 14: Business Continuity Planning a) Identify the need for Business Continuity Plan in the context of theme parks and attractions risk management. b) Apply the tools in the implementation of a Business Continuity Plan.
Lesson 15: Global and regional issues and their impact on theme parks and attractions risk managemen t a) Identify and elaborate on key global/regional/national issues and conflicts b) Discuss the possible impact on theme parks and attractions that these issues will have, in the context of risk management.
STRICTLY CONFIDENTIAL. FOR ARTICULATION PURPOSE ONLY.

Module Coverage
1. Safety and risk management in theme parks and attractions
2. Stakeholders management
3. Risk Management (Method)
4. Risk Management I – Operational
Risks: Rides and Facilities
Management
5. Risk Management II –
Administrative Risks: Financial and Legal Risks
6. Risks management III –
Emergencies: health risk / bomb threat / natural hazards
7. Security management (overview)
8. Security management I: Crowd /
Queue management
9. Security management II: VIP management
10. Security management III: Loss prevention
11. Theme Parks and Attractions
Safety Compliance
12. Contingency plan I: Crisis management procedures
13. Contingency plan II: Evacuation process
14. Business Continuity Planning
15. Global and regional issues and their impact on theme parks and attractions risk management
Total = 15 Problems = 90 hrs
Allocated Time Per Day
(One-Day-One-Problem PBL Pedagogy)
Discussion in
Study Cluster
4 hrs
Resource
Gathering and
Team Work
2 hrs -
Formal Site
Visit
4 hrs
4 hrs
4 hrs
4 hrs
4 hrs
4 hrs
4 hrs
4 hrs
4 hrs
4 hrs
4 hrs
4 hrs
4 hrs
4 hrs
60 hrs
2 hrs
2 hrs
2 hrs
2 hrs
2 hrs
2 hrs
2 hrs
2 hrs
2 hrs
2 hrs
2 hrs
2 hrs
2 hrs
2 hrs
30 hrs
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
STRICTLY CONFIDENTIAL. FOR ARTICULATION PURPOSE ONLY.