PLYMOUTH PAVILIONS
JOB DESCRIPTION – Casual Ice Steward
Reports to:
Salary:
Ice Rink Manager
£6.50 per hour plus holiday pay
SUMMARY OF ROLE
To ensure customers using the Ice Rink have a great experience every time they use it by
delivering excellent customer service, maintaining the highest possible safety standards and
generally supervising the ice skaters. Ice Stewards provide a point of contact for customers
providing information, selling tickets and helping to maintain a safe environment.
PRINCIPAL RESPONSIBILITIES
1. To book and sell tickets to all skaters using the Ice Rink.
2. To provide information and advice on sessions, prices and ice skating to all skaters using
the Ice Rink.
3. To deliver a great customer experience every time a customer uses the Ice Rink.
4. To maintain high standards of health and safety within the Ice Rink.
5. To be fully conversant with the Safety Operating Procedures of the Ice Rink.
6. To work within, and understand, the company’s Policies and Procedures including Health
and Safety and Cash Handling Policies.
PRINCIPAL TASKS
1. To be a competent ice skater, allowing you to assist customers when required.
2. To attend an induction and then regular ongoing training and meetings to demonstrate your
competence as an Ice Steward.
3. To deliver excellent customer service at all times and undertake tasks such as booking and
selling tickets, exchanging shoes for ice skates and stewarding the Ice Rink.
4. To steward the Ice Rink in line with safety operating procedures, supervise the ice skaters
and react to any situations that may occur.
5. To man the ticketing desk, booking and selling tickets, providing general information
relating to the Ice Rink and selling secondary spend products.
6. To be responsible for handling cash in line with the company’s Cash Handling Procedure.
7. To carry out agreed safety checks of the Ice Rink in line with risk assessments, including
checking the surface and depth of the ice and the cleanliness of other Ice Rink areas.
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8. To deal with accidents should they occur in the Ice Rink area, providing First Aid if needed
and calling for assistance when necessary.
9. To, when fully trained and competent, help the team maintain the ice skates, equipment
and ice by using recognised safe systems of work.
10. To promote Plymouth Pavilions to members of the public and be fully aware the services
and facilities on offer.
11. To actively participate, when possible, in the progression and development of the Ice Rink.
12. To maintain a positive attitude and high level of punctuality, for and during work.
13. To be proactive and undertake all administrative duties with care and in accordance with
Operating Procedures.
14. To undertake any other duties and responsibilities as delegated by the Ice Rink Manager or
the Ice Rink Duty Managers which are commensurate with the general character of the
post.
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