Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
About Inn from the Cold Kelowna Annual Report
This report covers Inn from the Cold - Kelowna for the period April 1, 2013 to March 31, 2014.
Tara Tschritter, Coordinator
On behalf of the Board of Directors
May 28, 2014
Inn from the Cold - Kelowna
P.O. Box # 21130
Orchard Park Postal Outlet
Kelowna, BC V1Y 9N8 Canada
www.innfromthecoldkelowna.org
© Inn from the Cold – Kelowna 2014
Editors:
Peggy Salaberry
Tel. 250.448.6403
Tara Tschritter, Agency Coordinator
Tel. 250.448.6403
Date Last Edited:
July 24,2014
© Inn from the Cold Kelowna -2014
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Table of Contents
About Inn from the Cold Kelowna Annual Report ......................................... 2
President’s Message .................................................................................................. 4
Board of Directors ...................................................................................................... 5
Guiding Principles ...................................................................................................... 7
Fund Development Report ...................................................................................... 8
Personnel Report ........................................................................................................ 9
Communications Report ....................................................................................... 10
Operations Report ................................................................................................... 11
Appendices ................................................................................................................. 24
Appendix A: Contributors..................................................................................... 25
Appendix B: Financial Statements ................................................................... 28
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
President’s Message
Inn from the Cold - Kelowna is about to launch a major new program: permanent housing for 8 people who are currently
experiencing homelessness. This is a major step forward for our organization, and so much hard work from our staff and
wonderful volunteers over the past 12 months has made this possible. It has long been our vision to be able to offer
permanent housing for those in greatest need and this will become a reality when we open our housing facility on
Chandler Avenue in the next few months. The past year has been one of preparation, and Tara, our co-ordinator, has led
her team to make this housing project happen. There will be many challenges ahead as we add this new project to our
existing activities but I am sure, with the tremendous support from our volunteer base and local organisations, we will be
able to make it a success.
During the past winter our emergency shelter has been very busy and we have managed to provide food, warmth and
support those who need it. The homeless street soccer program has achieved so much and offers an amazing sense of
purpose to all the players, including the volunteers who come along and join in. Our in-home support program has been
developing and expanding, and the demand never seems to reduce.
As we move forward into one of the most exciting phases of our organization's development I'd like to sincerely thank all
our volunteers, staff, board members and the organisations and businesses that support us throughout the year. Without
you we could not carry on.
Sincerely,
Mark Dixon
With gratitude and a touch of melancholy we bid farewell to
two long term IFTC board members this year. Heather
Karabalas (top) and Diane Bryce (below) have brought
expertise, countless hours and dedication to our board over
the past several years.
Diane spent the past four years as the Treasurer of the IFTC
Board. She volunteered weekly doing tasks from budgeting
to payroll to accounts payable and accounts receivable.
Diane helped our little non-profit evolve into a fully
functioning charity that now operates five programs.
As a key IFTC volunteer and longstanding board member
Heather is one of a handful of individuals who has kept IFTC
grounded in our history and founding values. Examples of
her participation are great and vary widely. She has done
everything from scrubbing toilets, training students and
volunteers, writing our acknowledgment & thank-you
letters, shelter volunteering to participation and guidance
on our board.
Both wonderful women plan on remaining IFTC volunteers
and we are so thankful they will remain a part of our IFTC
family!
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Board of Directors
President: Mark Dixon
Mark is a professional Chemical Engineer and is the managing director of ESD Simulation Training, an international
training company. Mark grew up in the UK and worked most of his life in Scotland before moving to Kelowna six years
ago. Mark is a member of the Rotary Club of Kelowna Ogopogo and sits on the board of directors of Community Futures
in Kelowna on a voluntary basis. Mark has been a volunteer with Inn from the Cold for the past five years.
Vice President: Ron Philippot
Ron and Yvette Philippot relocated to Kelowna in 2010 from Winnipeg, Manitoba along with their 2 adult children and son
in law. Both Ron and Yvette are active in the local church and volunteer at Inn from the Cold. Ron has been a life
insurance advisor for 30 years first with a large national company, then owner of a brokerage agency and now in personal
production.
Treasurer: Diane Bryce
Diane Bryce joined the IFTC team in May 2010 as Treasurer. She has over twenty-five years experience in the financial
field working with various non-profit organizations and local businesses and is committed to giving back to her
community. When Diane is not at the Inn she maintains the books for a local travel agency, assists in the administration of
a women's charity and teaches children to play the piano. Her favorite pastime is relaxing on her lawn swing with family
and friends. (we don't know where she finds the time).
Secretary: Erica Hudson
Erica Hudson is the Employment Solutions Coordinator at Job Options BC with the YMCA of Okanagan here in Kelowna.
She assists clients with creating return to work action plans and facilitating workshops in a training program for clients
seeking employment. Erica is also in touch with employers and businesses in the community with the intention of building
relationships and community connections. She was raised in the Okanagan and has a background in business. Her passion
and current work goals are in relation to helping at-risk clients within the community. Erica has been a volunteer with Inn
from the Cold for the past couple years and is a volunteer Advocate with the Inn Home Support Program.
Director of Operations: Heather Karabalas
The Reverend Heather Karabelas is the founding President of Inn from the Cold-Kelowna and has served on our Board for
several years. She is the Deacon on staff at St. Michael & All Angels Anglican Cathedral in Kelowna where she is very
involved in Cathedral Outreach Programs. She is a retired teacher librarian, is married to Michael and has been a resident
in Kelowna since 1990. Apart from her board duties, Heather is a very active volunteer with all aspects of our work.
Director: Jo-Anne Haun
Jo-Anne is an insurance adjuster in Kelowna by day and a food volunteer at IFTC for the past 6 years by night.
Over the years she has been able to tie both of her worlds together through LOIS (Lake Okanagan Insurance Society) as
they have adopted IFTC as one of their charities.
Jo-Anne also sits on the Board of Directors for Silver Lake Forest Education Society, with her primary responsibility being
raising funds to send children to camp, who otherwise would not be able to afford it.
Director: Jim Williamson
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Jim was born Nov 6 1947 and graduated Grade 13 in Kamloops in 1965. He enrolled in the Canadian Army as an Office
Cadet in fall of 1966 and left the Regular Army as a Lieutenant in summer of 1972 after which he worked as an Insurance
Broker and retired in July 2008 as a Senior Commercial Underwriter. Jim married in 1976 and has 2 children, son Brent
and daughter Tracey from this marriage. Jim is presently employed as Grocery Clerk with Coopers on Highway 33, in
Kelowna. His hobbies include reading, fishing, computers, crafts and best of all his 2 Grand Children.
Director: Chelsea McCrimmon
Chelsea is from Brandon, Manitoba and began volunteering at Inn from the Cold in November of last season after moving
to Kelowna. She attended law school at the University of Manitoba in Winnipeg. Throughout university she was involved
in various volunteer activities including working at the reception desk at Siloam Mission, a homeless shelter in Winnipeg,
and serving as the director at Running and Reading, an after-school program for inner-city children in Winnipeg. Chelsea is
a lawyer and in her spare time she enjoys reading, hiking, and has recently begun writing a blog for Animal Justice Canada,
an organization devoted to seeking justice for animals.
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Guiding Principles
Vision
A community that honors the
inherent dignity of all, where
individuals, especially the
most vulnerable, are safe,
respected and included.
Values
We value
Mission
Inn from the Cold-Kelowna's
mission is to respond to the
needs of people who are
experiencing, or are at risk of
homelessness, in a
welcoming, compassionate
and mutually respectful
manner.
a welcoming environment where those we serve are
people first,
•
compassion for our all by delivering services that are
inclusive, non-judgmental and encouraging
•
an atmosphere of mutual respect which incorporates the
confidentiality, personal privacy and dignity of all
members of our community
Purposes of the Inn from the ColdKelowna
As stated in the Constitution, drawn up when Inn from the ColdKelowna became a society in September, 2007, the purposes are

Annual Report 2013/2014
•

to provide emergency overnight shelter to adult people
living on the street;

to offer an environment of respect, compassion and
caring;
to build community relationships with individuals,
agencies or groups to advocate for the needs of our
guests.
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Fund Development Report
This 2013/14 fiscal year we are pleased to report that we have garnered $76,555 worth of grant funds. In addition we
have received financial support via a local “Match the Tax” Fund Raiser with the Downtown Boston Pizza, participation in
the Okanagan Change Up event, a curling tournament sponsored by The Lake Okanagan Insurance Company and our
January Coin Collection event held at the local BC Liquor Distribution branches. Our annual fundraisers, The Push to End
Homelessness, the monthly Dining Out to End Homelessness Dinner Series and The Night at the Inn (sponsored by
Tribehouse, a local artist collective) were not only financially successful, but also entertaining and educational. As in years
gone by community members have continued to be extremely generous with their donations. We are grateful for their
amazing financial support and their willingness to give so abundantly.
IFTC has maintained our partnership with Community Living BC and continues to be grateful for this supportive working
relationship. We hope to further this working relationship in the coming year.
Creating and maintaining financial sustainability is a challenging endeavour for grass roots organizations such as
ourselves. With that being said we are committed to “thinking outside the box” in order that we can seek the necessary
funding to support our valued services. In the coming year we are moving forward to create a social enterprise venture.
Our main goal will be to create operating funding for our programs with a dual purpose of empowering participants
presently experiencing or at risk of homelessness to step beyond the realm of surviving and discover new skills which can
bring about change and learning. We are committed to including our clients by creating potential employment and
training opportunities while promoting a healthy social network, inclusivity and purpose.
We are looking to partner with potential community groups in order that we can work collaboratively in the future. We
are also preparing to seek sponsorship from corporate Kelowna.
We truly believe that everyone deserves a place to call home and collectively support the United Nations when they say:
“Everyone has the right to a standard of living adequate for the health and well-being of himself and of his family,
including food, clothing, housing and medical care and necessary social services, and the right to security in the event of
unemployment, sickness, disability, widowhood, old age or other lack of livelihood in circumstances beyond his control.”
Kindly Submitted,
Su Knorr
Fund Development Coordinator
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Personnel Report
Our winter shelter staff are hired seasonally, in October of every year. We have been incredibly fortunate to have a strong
base of returning staff members each year. This year we had 5 returning and 4 new staff members that made up our
regular shelter staff and casual support team. From a management perspective, this group of individuals was remarkable
to work with. They all took a very hard, front line job and made it look easy. Their compassion, respect for, and dedication
to our shelter guests aligned perfectly with our IFTC values.
During the shelter season we added an additional staff member nightly from 7-9 to assist during intake. We also piloted a
new Guest Program Coordinator Position to host a group weekly with our shelter guests. These positions added an
additional 16 hours per week to our shelter staff contingent. Staff, volunteers and guests found the extra staff member at
intake to be the most valued addition. We decided that a group program facilitator position will be more valuable in the
future when working with a more stable population in a housing program.
Outreach and Inn Home Support staffing saw change over the 2013-2014 fiscal year. Our Inn Home Support Coordinator,
John Farvolden retired and our former outreach worker, Jordan McAlpine moved into this role. We hired Wayne Golling
from our shelter staff to replace Jordan on Outreach. The transition was very smooth because we were able to reposition
our own dedicated and knowledgeable staff members.
This year IFTC hosted a Practicum Student from Vancouver Career College, Sandy Hillis. Sandy worked 3 mornings per
week in the Free Store helping our guests and others in the community access basic needs such as clothing, toiletries,
camping gear, small household items and some food. Her quiet, respectful manner made her very well-liked by IFTC
guests. She always has a moment to sit for a cup of coffee and listen. Sandy also worked 26 overnight shifts for a total of
243 hours in the shelter.
Respectfully Submitted: Tara Tschritter - Agency Coordinator
Su Knorr and Tara Tschritter of IFTC with Ron Cannon M.P., Merribeth Freisen of Brain Trust and Christene Walsh
of the Regional District at the National Alliance to End Homelessness Conference in Oct 2013
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
To Staff and Volunteers of Inn From
The Cold:
Everyday your time and energy is very
much appreciated,
Please note that we all love what you
do yet you are all so underrated.
You feed us, clothe us, and give us a
place to rest our head,
Even though you could be spending
time with friends and family instead.
Most of society deems us losers,
derelicts, and even unsavoury,
Yet every night and day you arrive
with compassion and bravery.
If it wasn’t for angelic people like you
we would be outside sleeping in
boxes, for some of us our time would
come to an end.
With your holistic ideas, actions, and
words you are all truly a Godsend.
Every day we search for peace and
love, some of us wanting to leave the
world behind,
Yet there you are, majestic and
humble, easing our troubled minds.
Though we may not know how to
express it in our hearts and minds we
feel free,
I think I speak for us all when I say
you are all forever embraced in our
street family.
Bless you all.
-Harold Smoke
Communications Report
This has been another good year in the area of communications for Inn from the Cold –
Kelowna. We have received press coverage throughout the year from local papers, radio
stations, independent publications and television.
The Push to End Homelessness in 2013 was the focus of a Shaw TV special that can still
be found on YouTube. For the 2014 Push event a group of students from Okanagan
College created a film to promote the fundraiser. This film went viral on social media and
has had over 3000 “hits”. It was picked up by multiple news outlets including Kelowna
Capital News, Castanet and Kelowna Now.
In 2013 Inn from the Cold was finalists in both the Best of Kelowna on-line poll as well as
the Civic Awards for Volunteer Organization of the year.
Our 2013 Night at the Inn was a time to develop new relationships in the arts
community. A collective of local artists, Tribe house, organized all of the art and musical
entertainment for this event. A CD titled “Inncluded” was created with funds from sales
going to IFTC. A song called “Included” was written by a local singer/songwriter, Ryan
Dumas, and dedicated to Inn from the Cold.
Our Street Soccer team, the Kelowna Kodiaks garnered attention in the promotion of
their first annual Footgolf fundraiser.
As a nod to our fiscal responsibility IFTC was highlighted in “These Dollars Make Sense”
article written by Okanagan Life Magazine. This article pointed to the prudent use of
funds by a handful of local charities, one of which was our humble organization!
We have continued to work to increase our social media presence. IFTC staff regularly
update the Facebook page, Facebook group and Twitter accounts with agency
information. Our followings on both continue to grow.
We were recipients of the World Film Festival donations again this year. In addition to
receiving the donations we were invited to introduce a film on the issue of homelessness
to the attendees of the festival.
As our volunteer and event distribution lists continue to grow we have incorporated a
new mass e-mailing system, called Chimp mail. E-mails that are sent out to our existing
networks now reach over 700 people; this is an increase of 200 in the last year.
Our new website went live in the summer of 2013 and is easier to navigate and update
(is now a WordPress site).
The biggest accomplishment of the year was two letters to the editor that were written
by guests of IFTC thanking us and praising the service they received while staying in our
shelter. These gestures of gratitude were by far the most rewarding of all public
exposure received in the 2013-2014 fiscal year.
In conclusion, 2012-2013 was another banner year for communications for IFTC. We look
forward to building upon our successes in the future.
Respectfully Submitted: Tara Tschritter - Agency Coordinator
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Operations Report
Programs
Inn from the Cold-Kelowna operated four programs in the 2013-2014 fiscal year – an emergency winter shelter program,
a homelessness prevention program called Inn-Home Support, to
assist those at risk of homelessness to remain in their homes, Case
Management and Outreach Services and the Kelowna Kodiaks
When asked what they love about
Homeless Street Soccer Team.
our shelter, here is what some of our
The Shelter Program
Guests: We are a minimal barrier shelter that serves the most
vulnerable homeless members of our community. At intake, women
and men are welcomed and a vulnerability assessment to determine
bed allocation is completed. Intake is completed upon referral (self or
agency) and beds are assigned for the night. The following are
prioritized for service:
guests had to say: “compassion, nonjudgmental atmosphere,
friendliness, the food, brotherhood
sisterhood, the friendly volunteers
and staff, my warm bed, thanks for
all the generosity and love, creating
an environment for change to occur”
.
•
Referrals from community partners
•
Couples and adult family members
•
Persons with pets
•
Persons who do not access other shelters
•
Transgendered individuals
•
Persons who work past curfew times (sex trade and traditional employment)
•
Persons who are unable to access other shelters for reasons such as capacity issues, bans, time limits, red zone
court orders, personal conflicts, religious beliefs, safety issues, storage availability for carts and bikes
31 beds are available nightly and 4 are reserved for late night emergency referrals from hospital, RCMP, community
agencies or self-referrals.
We received referrals from a variety of sources over the past year; community outreach workers, Kelowna General
Hospital, Outreach Urban Health, Kelowna RCMP, the Kelowna Gospel Mission, NOW Canada, PIERS Support Services,
HOPE Outreach, Living positive Resource Center, the Ministry of Social Development, The John Howard Society,
Freedom’s Door, Canadian Mental Health and The Ki-Low-Na Friendship Centre.
Shelter Capacity/Numbers of Guests
The allowable number of guests was 35 adults per night. The average number of guests per night was 30.9. The
occupancy rate for the season was 88.29% a slight increase from 87.6% the previous winter.
Number of Guests:
Annual Report 2013/2014
#
Total Guests:
237
Total Nights:
151
Total Stays:
4667
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Occupancy Rate
88.29%
Season
Inn from the Cold-Kelowna’s shelter operated for 5 months, from November 1, 2013 to April 1, 2014.
Staffing
All staff had related education and/or experience. All were trained specifically for determined shifts and given an
overview of the duties of other shifts. We were very fortunate that five of our nine shelter workers were retuning. Staff
who had yet to complete First Aid training, Food Safe training, working with Vulnerable Populations and Non-Violent Crisis
Intervention training were provided with this training. Staff also attended training on Harm Reduction offered by one of
our new staff members who brought this expertise. Our Outreach Worker completed an eight week intensive
Motivational Interviewing Course offered and funded by the Canadian Action Initiative.
Our Coordinator and Director of Fund Development were very grateful to attend the Canadian Alliance to End
Homelessness Conference in Ottawa in October 2013. These staff members gained valuable knowledge, learning from
best practises developed by agencies across Canada delivering these services. Our agency also presented on Inn from the
Cold – Kelowna’s Inn Home Support Program.
Comparative shelter results
Outcomes for Guests
Shelter Season
2012-2013
Overnight Stays Provided
Men
4085
+6.52%
757
532
- 29.72%
37
50
+ 35.14%
Total
4629
4667
+0.82%
Men
211
183
-13.3%
72
52
-27.8%
3
2
-33.3%
286
237
-17.1%
16.2 nights
30.91 nights
+192%
1055
1241
+17.6%
Transgendered
Women
Transgendered
Total
Average stay per guest
Aboriginal Guests
% Change
3835
Women
Unique Individuals
2013-2014
Total stays
Conclusion: This year IFTC prioritized service to referrals from community partners. IFTC referred many guests back to the
KGM and focused on working solely with those guests who refused to access services downtown. Accordingly, we see a
decrease in number of individuals serviced and an increase in total nights stayed (less bouncing back and forth between
shelters). We also saw decrease in the number of women served this winter season. We hypothesize that this is due to an
increase of women’s services in the community (Karis, House of Hope, KGM shelter beds for women).
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Age Statistics:
Age
Total Stays
%
18-24
396
8.5%
25-34
654
14%
35-54
2587
55.4%
55+
1030
22.1%
Total
4667
100%
Volunteers
As per usual at Inn from the Cold - Kelowna, all services we provide are a direct result of our volunteer support. In 2013,
our board member, Heather Karabalas, was nominated as Woman of the Year at the City of Kelowna Civic Awards.
Although, she was not the winner, she did place in the top three and received honorable mention at the 2013 Kelowna
Civic Awards.
Total shifts served
906
Number of shift volunteers (morning, food, reception, overnight)
143
Number of Service Clubs/Groups of Volunteers (minimum of 10
volunteers per group)
6 groups x 10 individuals =
approx. 60
*Number of specialized volunteers (see examples below)
25
TOTAL SHELTER VOLUNTEERS
228
Average number of shifts per volunteer
4
Maximum number of shifts filled by a single volunteer:
41
Maximum numbers of hours volunteered by a single volunteer:
234
* Special tasks: In addition to facility work parties and shifts were also undertaken by “super” volunteers on a weekly
basis: bread pick-up, shopping for cleaning and paper supplies, grocery shopping, sock laundry, recycling, donation
sorting, kitchen management, presentations, volunteer liaising, fundraising, communications, board duties, Salvation
Army food volunteers, Christmas Day volunteers and other tasks.
Dollar Value of Volunteer Contribution
Volunteer Type
Total Hours
Financial
Contribution ($)
Cost per Hour ($)
Cleaning and renovations
600
18.5
$11,100
Fundraisers
250
18.5
$4,625
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Board
960
30
$28,800
1208
18.5
$22,348
604
18.5
$11,174
Overnight
1359
18.5
$25,141.5
Morning
1208
18.5
$22,348
Inn Home Support Advocates
1536
18.5
$28,416
6765
18.5
$153,952.50
Reception
Food
+
Total Volunteer Hours
Volunteer Food Donations
960
30
151 dinners for up to 35
people
$80/meal
Total Volunteer In-Kind
Financial Contribution
$12,080
$166,032.50
Recruiting Volunteers and Training
A campaign for attracting and recruiting new volunteers included internet advertising through Castanet, our own website,
a standing webpage with Kelowna Community Resources (KCR), advertising at our own events and presentations to
various community groups and organizations. In the fall we had a booth at the Kelowna Volunteer Fair at Parkinson
Recreation Center and National Addiction Awareness week held at Trinity Church. In the spring we had a booth at Mental
Health Awareness Week, also held at Trinity Church. Volunteers come to us through church, work or leisure connections
in the community. We offered a variety of sought after training opportunities and this attracted many new volunteers,
particularly from the college and university sectors.
•
57 volunteers attended shelter orientation sessions.
•
23 volunteers attended a two day Non-Violent Crisis Intervention training certification program
•
29 volunteers attended Meet the People: Working with Vulnerable Populations Training
•
27 volunteers attend Harm Reduction training provided by our partners at Living Positive Resource Center
•
4 volunteers attended Problem Gambling training put on by BC Gaming
Case Management and Outreach Program
Case Management Services
Case management services are available year round to individuals who were experiencing homelessness or are at risk of
becoming homeless. Case work often begins with a pre-arranged meeting or chance encounter between the outreach
worker and the client in which the client identifies changes that they would like to see in their lives, expresses an
immediate need, or are in crisis. An Initial Engagement form is then completed and needs are prioritized. The client sets
short or long term goals and the outreach worker assists in breaking down the goals into manageable steps. Support in
navigating the complex service/agency systems in order to meet those goals is provided. Case management utilizes
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Motivational Interviewing techniques to help individuals progress with solution focused plans. This year case
management was extended to include two evenings a week in the shelter to increase opportunities for individuals to
access services. Approximately 18% of total meetings occurred in the shelter during these two evenings. Also noted was a
27% decrease of female stays at the shelter despite observations made by the community outreach teams suggesting
there were more women on the streets. Other women’s resources such as Alexander Gardner House and the Kelowna
Gospel Mission noted being at capacity more often indicating that women were utilizing their services more.
The following six key areas of support were provided by the outreach worker to clients over the course of a year:
1.
Housing: The outreach worker was able to provide assistance in accessing transitional housing as well as finding
appropriate market housing. For transitional housing, the outreach worker provided referrals to appropriate
housing programs, provided transportation and accompanied clients to view potential options. Clients were
provided education and access to computer and online listings of market housing. In the pursuit of market rentals,
the outreach worker provided support and education regarding how to speak with landlords (ie. questions to ask
potential landlords, or how to discuss welfare appropriately etc), transportation, and access to funds for damage
deposits or rental supplements. Additionally once housed casework continued to support individuals to maintain
their housing by providing assistance with getting connected with the food bank, provide vocational training in
regards to cleaning, cooking etc., and being a point of contact for any issues that arise.
2.
Medical Resources: The outreach worker was able to direct clients to appropriate medical resources, make
appointments, and assist with transportation if a barrier would prevent a particular client from accessing this
resource. Additional support was provided when follow up is required by a physician, ie. blood tests, x-rays, etc.
3.
Mental Health: The outreach worker was able to provide referrals to mental health services, however the majority
of the work done with clients is motivational interviewing and solution-focused discussion to combat the
stigmatization of mental illness and to refocus on the ‘bigger picture’ of wellness. In reaction to high levels of
apprehension and anxiety, the outreach worker accompanied many clients to their appointments until a trusting
relationship is established with the mental health agency/staff.
4.
Addictions Treatment: If a client struggles with substance addiction but is not treatment ready, the outreach
worker discusses harm reduction practices to reduce the amount of harm experienced by the client in relation to
their substance use, as well as uses motivational interviewing techniques to encourage change while retaining
autonomy. Once a client is ready and committed to accessing treatment, the outreach worker provides referrals
to A&D counselors, support groups, detox, and treatment centers and then provides personalized assistance to
the client based on their needs.
5.
Ministry of Social Development: The outreach worker provided assistance in applying for income assistance,
nutritional supplement allowance, public transportation program, etc. The outreach worker also provided
transportation, accompaniment to interviews, and acted as a liaison between clients and the ministry.
6.
Intensive Case Management: Outreach worked closely with other community resources to design and personalize
case plans for certain individuals with severe and persistent barriers, and those needing consistent regular contact
with caseworkers to assist them in meeting their goals. Currently there are three ICM clients associated with
IFTC’s caseworker.
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
This chart indicates confirmed outcomes based on monthly statistics.
Income- Individuals assisted with Income assistance, CPP, employment PWD
Housing- Individuals assisted with transitional, supportive or Market housing
EPP- Eviction Prevention Program, a funded program to assist individuals maintain housing (damage deposit, utilities,
groceries, maintenance etc.)
Medical- Individuals who sought medical services
MH- Mental Health- Individuals who sought Mental Health services
A&D- Individuals who attended counselling, in patient treatment or detox treatment
Street Outreach
Street outreach continued this year and focused on the heavily entrenched and individuals that had limited or no
connections to community resources. Taking a more Intensive Case Management approach to the street level produced
many positive results. Examples of this success are illustrated by client housing retention. One longtime client moved
from the streets to transitional housing. Here he continues to receive help with maintaining his housing and support with
addictions, physical health and overall wellness. Another example is of an individual who has been living outside for the
past twenty months. He has received help attending appointments, gaining access to medical, financial and legal support
he would otherwise have not received. He obtained income assistance, food and personal identification. He is now
actively pursuing employment and housing. In addition to these examples of success, outreach services built stronger
relationships with Outreach Urban Health, Mental Health & Substance Use, Kelowna Gospel Mission and the John Howard
Society by actively participating in case planning and management.
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Based on 346 street encounters
RB
Referalls
Ref. To IFTC
Water/Food
17%
5%
44%
34%
This chart refers to Individuals encountered during the past year and the four main areas of
Service provided.
RB- Relationships built and maintained with individuals in the community.
Referrals- to other community resources, shelter, food, medical, dental,
Mental health, addictions etc.
Ref. To IFTC- Referrals to Inn from the Cold shelter & services
Water/ Food/Clothing- percentage of items given out during Street outings
Free Store
Over the winter of the 2012-2013 shelter season, the IFTC donation section of the shelter was moved into a small room in
the office building. This was to accommodate our new bunk beds and to encourage more guests to visit the office and be
given the opportunity to engage with the caseworker. In its second year of operation the Free Store saw a 28% increase in
visitors. The Free Store was again overseen by a practicum student. The practicum student assisted in organizing the free
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
store, resupplying the shelter with personal hygiene items as well as assisting in reporting requirements to track progress
and growth.
The Free Store continues to be open from Monday through Wednesday from 9am until noon however no one is turned
away when staff is present and someone is in need of something warm and dry. The Free Store often serves as a ‘first
contact’ for many of our marginally housed community members who cannot afford material goods, as well as a service
to our existing clientele. It coincides with the Outreach Worker’s office hours, which allows volunteers to introduce
individuals to the outreach worker should any needs arise in conversation. It is staffed by volunteers and supplemented
by our guests/former guests who are looking for volunteer opportunities. Volunteers are responsible for the sorting,
record keeping, and for interacting with those who access the Free Store. Demographics are collected and reported to the
Outreach Worker to help us build a profile of whom we are serving, ‘high need’ trends, and accessibility.
Community Relations
In efforts to work collaboratively in the service agency community, the outreach worker has been actively building
relationships with outside agencies. The outreach worker was an active member of Partners in Community Collaboration,
the Homeless Intervention Project, and Partners in a Healthy Downtown. The focus of the meetings ranged from case
consultations on hard to reach clients to wider community issues such as safety or raising awareness regarding
homelessness, mental illness, and addiction in our community. Networking and establishing positive professional
relationships is important in streamlining services offered to our guests, as well as eliminates the duplication of services
between agencies.
Through the outreach and case management program, Inn From the Cold—Kelowna has been able to continue to build
relationships with the population we serve and assist them in their transition off the street. Through our participation in
the outreach team, we have reached former and future guests, and have built strong ties with other service agencies. Our
involvement in the professional community has allowed us to continue to demonstrate our commitment to our guests
and to the community we serve.
The Inn Home Support Program
Program Description:
The Inn Home Support (IHS) Program was created in 2008 to provide emotional and social support to persons who have
experienced homelessness in the past or are currently at-risk of homelessness. The intent of the program is to assist
participants in stabilizing in their ‘new lifestyle’, to engage in their community, and to prevent future homelessness.
Staffing:
The Inn Home Support Coordinator position was established in 2010. Jordan McAlpine has served as Inn Home Support
Coordinator since September 2013. She currently spends 20 hours per week coordinating this program.
Referrals:
The Inn Home Support Program receives referrals from various agencies in the community. Case workers and Counselors
refer their housed clients to the IHS Program when they see the need for one-on-one support that exceeds their capacity
as the professional worker. This year, the IHS Program received referrals from Canadian Mental Health Association,
Community Living British Columbia, Mental Health and Substance Use, PIERS, and from the IFTC Outreach Program. The
chart below is a breakdown of this year’s referrals:
Total Referrals for
Annual Report 2013/2014
Inappropriate
Matched from
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
2013-2014
Matched
Waitlisted
Referrals*
2012-2013 Waitlist
10
3
4
3
1
*Inappropriate Referrals refers to individuals who required support services that exceeded the capacity of IHS Volunteers, in most
cases, the referring agent was advised to contact more specialized supports, such as WeCare and Community Rehabilitation programs.
It is important to note, that although there were 10 referrals to the program this year, finding a suitable volunteer for the
referred participant remains a challenge. Only three individuals began their IHS partnerships, while four still wait for an
appropriate volunteer. While the number of referrals to the program this year stayed the same as last year, the number
of volunteers declined by approximately 50%.
Partnerships
Below is the breakdown of the movement into and out of IHS partnerships between volunteers and participants:
Total Partnerships
Active Partnerships
Total Participants
Total Volunteers
Closed Partnerships
32
24
32
33
8
Length of
Partnerships
Less than 1 Year
1-2 Years
2-4 Years
More than 5 Years
Number of
Partnerships
9
3
14
4
*includes closed relationships
“Volunteers go out to people, listen, and respond as friends; people from two distinct communities,
with nothing to gain from each other but insight, respect and companionship”.
– Current IHS Volunteer
For many, the IHS partnerships do have an end. It is our hope that participants in the program will eventually be
independent, not just of the system, but also of their volunteer. This identifies that they have developed the life skills
required to meet their own needs. In some cases relationships come to a close because either the participant or the
volunteer are no longer available to meet (ie. New job or moving), or, as in one case this year, the relationship wasn’t able
to get off the ground at the start.
Total Closed Cases
Participant
Independence
Volunteer/Participant
Unavailable
No start
Participant deceased
8
2
4
1
1
IHS Volunteers meet with their participants weekly or bi-weekly engaging in a variety of opportunities to mentor,
advocate, and support their partner. Among the identified needs, companionship and positive social connection is the
greatest. Each one of our participants enters the programming with the expectation that they will be connected with
someone who cares about their well-being and someone who will support them in their pursuit of wellness and
maintaining their housing.
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
IHS Volunteers, in addition to providing emotional and social support, utilize their time with their participants to meet
some of their physical, more tangible needs. These activates range from going to medical appointments, advocating with
the Ministry of Social Development, liaising with landlords, and assisting in developing life skills, such as cooking or
budgeting. Below are some of the most common activities:
Activity
Physical
/Mental
Health
% of Volunteers
that provided
this type of
support
50%
Food
Security
Connecting to
Resources
44%
47%
Recreation/
Volunteering
16%
Physical
Activity
Residency
Maintenance
15%
13%
Program Challenges:
The recruitment of IHS Volunteers remains the biggest challenge to the program. The Inn Home Support Program
requires a longer term commitment and capacity to work one-on-one with a vulnerable person struggling to keep afloat in
the community. Volunteers are recruited mainly through presentations at community groups, such as Rotary Clubs,
church groups, other agencies, and from our shelter volunteer database. There are also advertisements on online
databases, such as Kelowna Community Resources and Castanet. Unfortunately these requirement strategies have not
met the need for more IHS Volunteers. Moving forward, a new strategy involving the quarterly “IHS Volunteer GetTogethers” will be utilized, as well as continuing with current recruitment.
Program Developments
Additionally, this year the Inn Home Support Program began to develop a Pet Fostering Program. Referrals are accepted
from the community for clients who are unable to attend residential treatment programs due to pet ownership. The
program seeks to find suitable and caring homes for client’s pets while they are pursuing their own wellness. These foster
families are volunteers that want to make a difference in their community utilizing their love of animals. The entire
process, from receiving a referral to the moment the animal is reunited with its owner, is facilitated by the Inn Home
Support Coordinator.
The Kelowna Kodiaks Street Soccer Program
2013/14 was a big year for the Kodiaks street soccer team. The Kodiaks were able to grow in leaps and bounds for both
players and volunteers. At the start of this season, the Kodiaks were made up of roughly 6-10 regular participants who
would show up to weekly practices and participate in regular events. In the first couple of months of summer 2013, the
Kodiaks grew to 20-25 regular participants at weekly practices; the most we have ever had. Currently we have 15 regular
participants with each participant being with the team for 2 or more years. The Kodiaks continue to welcome new
participants regularly!
2013 saw the volunteer team grow from 3 to 8 regular volunteers who now share coaching and organizing duties for all
Kodiaks related practices and events. The volunteer team is primarily made up of younger volunteers (the oldest being 30,
youngest being 17) and has set the stage for long-term growth for the team.
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
The Kodiaks were involved in several tournaments and events over the year. A small team of 5 were fortunate to visit the
Western Canada street soccer championships in Comox in 2013, and performed well. Locally, the Kodiaks took home the
fair play award at the KWSL co-ed soccer tournament in Lake Country, followed by participation in the futsal league at the
Sunplex Arena in the fall. 2013/14 was the first time that the Kodiaks were able to practice twice a week throughout
winter, with the First Baptist Church generously offering their gym for practice during the coldest months.
2014 so far has been a fantastic year with three significant events:

Participation in the Urban Rec Okanagan Co-ed soccer league, in which the team finished 3rd out of 8 teams. The
Kodiaks also contributed their time to coordinate the league.

In April, The Kodiaks held the very first Footgolf tournament in Western Canada. The tournament was a huge
success and will be one of the central fundraising programs for the team into the future years.

The team travelled to North Vancouver for the 2014 Western Canada Championships, where they lost the final
game in a penalty shootout, resulting in a much deserved 2nd place finish
The Kodiaks will continue to grow from strength to strength, purely from the team spirit that each individual participant
brings. Everyone in the team is looking forward to the future!
Service Enhancements
2013-2014 was a year for planning. We reviewed and reaffirmed our five year strategic plan by holding a community
consultation with various stakeholders (including Metro, Outreach Urban Health, the United Way, the Kelowna Gospel
Mission, PIERS, the Salvation Army, our volunteers, staff and former guests). This meeting emphasized the fact that the
volunteer base and the core values of Inn from the Cold – Kelowna need to be carried forward into any of our future
program creations. We reviewed our purpose and upgraded our vision, mission and values statements to reflect our
current and future agency directions. We laid plans for our first housing program that is scheduled to open in August
2014. We began planning a social enterprise business that will be dual purpose. The first purpose will be to include our
guests and clients in the operation; the second purpose will be to create revenue to help fund our program operations.
Other service enhancements include:
•
New Bunk Beds for our shelter
•
Renovated washroom facilities in our shelter
•
Addition of air conditioning in our shelter to sublease the space in the summer months.
•
Addition of extra shelter staff member between 7 pm – 9 pm nightly during our busiest operating hours.
Business and Non-Profit Partnering & Client Support Collaborations
•
Salvation Army – provided meals to our guests two evenings per week for the shelter season.
•
Coral Beach Farms - offset our rental costs for the summer months by subleasing our shelter space.
•
PICC Community Partners – front line workers from the sector working together to ensure the best service is
provided to those in need.
•
Interior Health, Community Health Care Center in the Capri Mall provided wound care for our guests up until
10:00 pm as needed throughout the season.
Metro Community – client moving & storage, downtown office space for outreach
Freedom’s Door – client moving, cleaning and event volunteers
•
•
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
•
•
•
•
Kelowna General Hospital provided all linen services over the winter months.
St Vincent de Paul provided all fresh fruit and dairy to our shelter guests.
United Way – Day of Caring projects
IFTC Booth at the Nation Addictions Awareness Week and Mental Health Awareness Week Networking and
Public Education Events.
•
The Canadian Mental Health Association, Outreach Urban Health, the Salvation Army, KGH social workers,
Gospel Mission, Ki-Lo-Na Friendship center, RCMP, Brain Injury Society, Living Positive Resource Center, Kelowna
and District Society for Community Living, PIERS - collaboration for guests’ benefit, participation in Inn-Home
Support.
•
Partners in Community Collaboration (PICC), Partners in a Healthy Downtown (PHD) & The Kelowna Homeless
Networking Group (KHNG).
•
Okanagan College Faculty and Students – creation of promotional video for our Push to End Homelessness Event
•
UBCO students – volunteering and clothing drives
•
Kelowna Community Resources – volunteer fair and volunteer center
•
All Dining Out to End Homelessness raffle prize donors
•
Addictions Councillor Ben – thank-you for fighting hard to get out of your office and meeting the clients where
they are at (our shelter one time per week over the winter months).
•
National Alliance to End Homelessness – Nation-wide conference opportunity
•
Shelter net BC – membership allows access to training for our staff
Main Challenges
Increased Needs of Guests
Again this year we noted that people accessing our services often struggle with multiple barriers including mental health,
physical health, poverty, aging and addiction issues among others. Most have been affected by some form of trauma over
the course of their lives. This winter season, the addition of an extra shelter staff member at intake greatly increased our
ability to help our guest’s transition smoothly into the shelter during our evening intake. We look forward to continually
increasing support to our guests over the coming years.
Housing
One of the biggest barriers we face is trying to find safe and stable housing for our hardest to house guests. These guests
present with many housing barriers, examples include unmanaged mental health conditions, post traumatic stress
disorder, physical health conditions, addictions and poverty. We see the need for a Housing First model of housing in our
community. This type of housing model allows people access to housing without the condition of addressing their barriers
prior to access. This allows the individual to stabilize in housing and then begin working towards addressing their barriers
if they choose. This type of housing model has had proven success and the final report from the 5 year Canadian Pilot
Project, At Home/Chez Soi, speaks to the success of this program. We look forward to piloting our very own Housing
project based on the principles of Housing First in 2014.
Staffing
Another challenge that we faced over the past year presented itself most acutely during the shelter season. With an
increase in numbers in our shelter we saw an increased demand for front line staffing. This problem was addressed
through the introduction of extra staff support at intake.
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Systems
As our fledgling organization continues to grow, we are challenged to keep up with the demand for increased systems to
support our operations. We have been creating new program policy and tracking systems for our future housing program
while updating financial systems, HR policy and staff management procedures.
Stable Operating Funds
Finally, we found that all of the above issues will be addressed with good planning and by securing stable funding. This
past year we have learned that grant funding is scarce. As we move towards the future IFTC will be focusing on the
development of a business social enterprise model that will provide much needed funding for our core programing.
Respectfully submitted,
Tara Tschritter, Agency Coordinator
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Appendices
Appendix A: Contributors
Appendix B: Financial Statements
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Appendix A: Contributors
Senior and Local Government Support
•
Service Canada, Homelessness Partnering Strategy
•
Interior Health Authority - linen service through KGH
•
Community Living BC
•
City of Kelowna
•
BC Gaming
•
Visasport
Local Community Support and Participation
Major Funders
•
Anonymous
•
Okenden, Pat
•
Army Navy & Air Force #376
•
Our Lady of Lourdes Roman Catholic Parish
•
Broesky, Shane
•
Priebe Family Foundation
•
Central Okanagan Foundation
•
Rotary Club - Ogopogo
•
Colin and Lois Pritchard Foundation
•
Sanders, George
•
Cathedral Church St. Michael's and All Angels
•
Scotiabank - Vancouver
•
Community Living BC
•
St Plus X Council #7359 Knights of Columbus
•
Disney Online Studios Canada Inc.
•
Stewart Richard or Rosemary
•
Disney Staff Party
•
Telus Community Affairs
•
First United Church
•
The 1988 Foundation
•
Gateway Foundation
•
Tomichich, Zoe
•
Gift Funds Canada
•
Total Restoration
•
Grouse River Outfitters
•
Tribehouse Society
•
Hawthorn Park Retirement Community
•
Turri, Lucy and Don
•
Home Depot Foundation
•
United Way of the Central & South
Okanagan/Similkamen
•
Kelgary Holdings Ltd
•
Urban Barn Ltd
•
Lake Okanagan Insurance Members Society
•
Viasport BC Society
•
No Limits Enterprise Ltd – Boston Pizza
Downtown
•
World Film Festival - Kelowna
Annual Report 2013/2014
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Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
**please note: IFTC receives many essential and valued financial contributions from various individuals and groups in the
community. In order to keep this report concise, only those contributions over $1000 have been noted.
Dining Out to End Homelessness Fundraiser Dinners
•
Rose’s Waterfront Pub
•
Minstrel Café & Bar
•
Olympia Greek Taverna
•
Yamas Greek Restaurant
In-Kind Donations
•
•
Cobs Bakery, Kelowna - end of day bread for
winter shelter season
•
The Salvation Army – twice-weekly food
service
KGH Laundry Department – linen service
•
Ecole de l’Anse au sable – Bike Rack
•
Delta Grand – blankets, clothes, toiletries
•
•
Secure- Rite Storage
•
•
•
•
•
•
•
•
Okanagan Chiropractic – Christmas Gift bags
•
Cardiac Services KGH – Coffee Maker
Olson’s Pest Control, Ltd.
Carson Air Group – Clothes, Toiletries and
proceeds from Christmas Fundraiser
Davidson Road Elementary – blankets, food,
clothes etc.
Redeemer Lutheran Church - clothes
Society of St. Vincent De Paul, St. Charles
Garnier parish --Fresh fruit and dairy
Jim Belshaw – Soles for Souls winter boots and
shoes
Disney Studios – 2 computers
United Way – Days of Caring
Anne Hancock - Photocopier
•
•
•
•
•
Jack and Gail Rattee – Christmas Lunch
Club Penguin Staff – winter clothing
UBCO Student Services – winter clothing
Quail’s Gate – Movie Passes for guests
•
•
•
•
•
•
•
•
Urban Barn – New Blankets
Barbara & Terry Turner - blankets
•
•
•
Dorothea Walker Elementary – food, gifts and
cash
TD Canada Trust – Christmas gifts
Black Mountain Elementary – Valentine’s treat
bags
Pat Lever – curtains for washroom
Ogopogo Rotary – 10 meals and Coffee and
Donuts at fundraising event
Dawn Way – coats, blankets etc
Shannon Lake Elementary – gift cards, personal
items and cash
Dan and Renee O’Fee – gift cards for guests
Duncan Blackburn - toiletries
ESD Simulation Training – new washer/dryer
Mary from IHA Home Care Workers – clothing
in memory of Noreen Branson
John Adams and crew – coffee and creamer
Pat Ockenden - blankets
Wendy McAlpine – Photography & Artistic
Direction
Lakeshore Dental – toothbrushes and
toothpaste
•
Grouse River Outfitters– gift bags for guests
•
•
•
•
•
Annual Report 2013/2014
•
26
Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Special Contributors:
•
All staff for giving more to doing their job than we could even imagine.
•
A Board of Directors like no other. Thank-you for being a working board and supporting the staff, volunteers and
guests of our programs. Your leadership is priceless. To our outgoing Directors, Heather Karabalas and Diane
Bryce, you have both worked tirelessly to get IFTC to the level of a respected, established non-profit in our
community. Your contributions will be long lasting as you were both integral in building the foundation of this
organization. You will be missed on the Board, but we know your connection with IFTC is not over. Thank-you for
your exceptional service.
•
A HUGE thank-you to our “Super Volunteers” that provide ongoing operations and management support.
Without our shoppers, Carrie & Dana; our volunteer treasurer Diane; our organizational management crew Mark
& Ron; our laundry runner Don; our volunteer food runner who picked up meals from the Salvation Army and
delivered them to the shelter every week, Michael; our bread delivery ladies, Delma & Heather; our office and
free store ladies Sandy, Val, Sue and Pam; our do everything and anything needed crew, Olivia, Peggy, Rene &
Heather – without we would simply not exist!
•
Thank-you to all who were not afraid to get down and dirty to keep our shelter a warm, clean and welcoming
environment for our guests. We had two major cleaning and work days as well as total renovations of our shelter
bathrooms supported by some great folks: Dave, Geoff, Heather, Peggy, Don, Carol, Olivia, Renee, Dan, Keni,
Jeremy, Ian & Karen.
Annual Report 2013/2014
27
Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Appendix B: Financial Statements
Annual Report 2013/2014
28
Inn from the Cold Kelowna – a community that honors the inherent dignity of all, where individuals,
especially the most vulnerable, are safe, respected and included.
Inn from the Cold - Kelowna
P.O. Box # 21130
Orchard Park Postal Outlet
Kelowna, BC V1Y 9N8 Canada
www.innfromthecoldkelowna.org/
© Inn from the Cold – Kelowna 2012
Annual Report 2013/2014
29