VINAYA BENDKALE
Mobile : +91 8286632711
Executive Summary
 A dynamic professional with over 3 years 10 months of experience in banking & financial services industry.
 Excellent analytical & problem solving ability.
Professional Experience
Organisation – KOTAK MAHINDRA BANK LTD., Mumbai
Duration – August 2013 till date
Presently working with the KOTAK MAHINDRA Bank’s Retail-Assets Reconstruction Department (R-ARD), which
is responsible for buying and reconstructing Non-performing Assets and recovering debts.
Job Responsibility -
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Handling WEST Region MIS maintenance for Publication and Taken month wise
projection follow-ups with PRM’s.
SARFAESI Requisition Memo preparation and verification as per Act.
Preparation and verification of publication, 13(4) Intimation letter and Symbolic
Possession notice as per SARFAESI Act. And co-ordination with the Delhi team.
WEST Region collection data maintenance monthly and quarterly.
Mapping SOA (Statement of Accounts) along with as on date calculation of
Customer’s Accounts.
Maintain termination tracker and generate mail to Delhi team to terminate the
title documents of customer.
Processing of all vendor bills for the bank i.e. scrutinizing, raising voucher for
approvals, payment follow-ups, coordination and final negotiation with vendors.
Co-ordinate with vendors regarding bills. Maintaining files and folders (Property
title docs) reconciliation data monthly.
Internal administration work (Inward/Outward bound documents for legal and
non-legal purposes maintained in the register)
Maintaining stationery records for office purpose.
Making payment receipt (Only for Mumbai) and publishing daily collection report
of WEST region.
Making RCU report for new joinee employee and co-ordination with HR team.
Organisation - ICICI BANK LTD., Mumbai
Duration – November 2010 to May 2013
Previously working with the ICICI Bank’s Customer Service Quality Group (CSQG), which is responsible for
measuring Customer service and Process Quality across all business vertical of the bank.
Job Responsibility -
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Handling quality audit of Retail Product. (Loans, LI, Credit Card, Internet
Banking etc.)
Handling Disputes from various stakeholders.
Publishing quality audit reports.
Suggesting improvement in Customer Relationship Management tools (FCRM)
Suggesting improvement and driving Customer complaint reduction activities.
Highlight gaps/loopholes in compliance of existing process that has an impact to
the bank or which may lead to customer dissatisfaction
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Highlight process improvements and initiate modification to internal processes
for streamlining and driving complaint reduction activities
Extracting data from SAS (Statistical Analytical System)
Data refining.
Handling data requirements for various projects conducted for getting feedback
from customers.
Preparing Daily & Weekly MIS for various projects.
Co-ordinating with Business Intelligence Unit for data purpose.
Adhoc Job Responsibilities:
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Publish daily MIS report.
Publish TAT & Quality report of Corporate Team
Handle quality audit of Corporate product
Handle quality audit of Branch Banking product.
Academic Credentials
2014
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2010
2007
2005
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Pursuing career in PGDFM (Post Graduation Diploma in Finance Management) from
Mumbai University
Graduation in Commerce from Mumbai University
H.S.C. in Commerce from Mumbai University
S.S.C. from Maharashtra Board
Computer Proficiency
2013
2010-11
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Passed Advance Excel with “A+” grade from Kirti Computer Institute, Mumbai.
Passed Tally (9.0 v) with “A” grade from Netizen institute, Mumbai.
Technical Skills
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Banking tools: CTL, FCRM, FINNONE, SAS, CORE.
Software Office Packages: MS Office (Proficient in Excel and Power Point),
Personal Details
Date of Birth
Languages Known
Marital Status
Hobbies
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04th March 1990
Marathi, Hindi and English
Single
Listening to Music, Photography, Dancing
Address
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Hari Kambale Chawl, New Agripada, Ahmedabad Rd, Santacruz (East)
Mumbai: 400055
Email
:
vinayabendkale1990@gmail.com
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