Sawmill Golf Club
Job Duties
Starter .................................................................................................................................. 3
Starter’s Message ................................................................................................................ 5
Cart Rules............................................................................................................................ 6
Ranger / Player Assistant .................................................................................................... 7
Range Picker ....................................................................................................................... 9
Begin ............................................................................................................................... 9
Service Water Coolers .................................................................................................... 9
Trash Removal ................................................................................................................ 9
Clean Men’s and Women’s Bathroom Every Night ....................................................... 9
Pick Range ...................................................................................................................... 9
Wash Balls ...................................................................................................................... 9
Clean Range Shed ........................................................................................................... 9
Range Balls/Baskets in Pro Shop .................................................................................. 10
Park Carts ...................................................................................................................... 10
Umbrellas & Patio Tables ............................................................................................. 10
Lock sliding door underneath Pro Shop........................................................................ 10
Pro Shop Supervisors ........................................................................................................ 11
Opening ......................................................................................................................... 11
Every Supervisor Shift Change ..................................................................................... 11
Closing .......................................................................................................................... 11
Cleaning & Supplies ..................................................................................................... 11
Patio .............................................................................................................................. 11
Golf Carts ...................................................................................................................... 12
No Shows ...................................................................................................................... 12
Lights, Doors, & Windows ........................................................................................... 12
Pro Shop Cash Control...................................................................................................... 13
Opener ........................................................................................................................... 13
Shift Change – Opener’s Closing Duties ...................................................................... 13
Place cash and X tape in drop box. Shift Change – Next Shift .................................... 13
End of Day Closing ....................................................................................................... 13
Bookkeeper ................................................................................................................... 13
Driving Range Cash Control ............................................................................................. 14
Opener ........................................................................................................................... 14
Shift Change – Opener’s Closing Duties ...................................................................... 14
Shift Change – Next Shift ............................................................................................. 14
End of Day Closing ....................................................................................................... 14
Bookkeeper ................................................................................................................... 14
Tee Sheet Management ..................................................................................................... 15
Starting Play on the “Back” Nine ................................................................................. 15
Ringing In Golfers ........................................................................................................ 15
Range Balls ................................................................................................................... 15
Administrative................................................................................................................... 16
Starter receipts .............................................................................................................. 16
No Show sheet, Starter Sheet, Cart Rental Agreement, Range Balls Sold ................... 16
Daily Management Revenue and Play Report .............................................................. 16
Voids ............................................................................................................................. 16
Cash Box ....................................................................................................................... 16
Confidential
Page 1
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Rain Checks .................................................................................................................. 16
Gift Certificates ............................................................................................................. 16
VIP Cards ...................................................................................................................... 17
Member Account Sales ................................................................................................. 17
Employee Checks.......................................................................................................... 17
Expense Report – Personal Expenses for Business ...................................................... 17
Guest Surveys ............................................................................................................... 17
Frost Delays & Rain Delays ......................................................................................... 18
Petty Cash Fund – Course ................................................................................................. 19
Procedure ...................................................................................................................... 19
Course Supervisor ..................................................................................................... 19
Employee .................................................................................................................. 19
Course Supervisor ..................................................................................................... 19
Restocking Petty Cash Fund ......................................................................................... 19
Course Supervisor ..................................................................................................... 19
Bookkeeper ............................................................................................................... 19
F&B Clubhouse Job Duties .............................................................................................. 20
Opening and Preparation............................................................................................... 20
During Your Shift ......................................................................................................... 20
Clubhouse Closing Checklist ........................................................................................ 20
Beverage Cart Job Duties.................................................................................................. 22
F&B On-Course Food Service Cash Control.................................................................... 24
Opener ........................................................................................................................... 24
Shift Change – Opener’s Closing Duties ...................................................................... 24
End of Day Closing ....................................................................................................... 24
Clubhouse Food Service Cash Control ............................................................................. 25
Opener ........................................................................................................................... 25
Shift Change – Openers’ Closing Duties ...................................................................... 25
Food Service Employee ............................................................................................ 25
Supervisor ................................................................................................................. 25
Shift Change – Next Shift ............................................................................................. 25
End of Day Closing ....................................................................................................... 25
Food Service Employee ............................................................................................ 25
Supervisor ................................................................................................................. 25
Bookkeeper ............................................................................................................... 26
Confidential
Page 2
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Starter

Greet all customers in a friendly manner. Show them we appreciate their business
and are happy they chose to play Sawmill Golf Club.

Collect all receipts to verify golfers have paid the appropriate fees. Golfers
should have receipts for green fees, power carts, pull carts, club rentals, and range
balls (when purchased in the Pro Shop).

Retain white copy and return yellow copy to golfer. Inform golfers that the
Player Assistant/Ranger may ask for it during their round.

When all white receipts have been collected for an entire tee time, staple them
together and write ACTUAL starting time and reservation name on the top
receipt. Place the collected receipts in a receipt pouch and keep in order of
starting time.

Keep groups going off the 1st tee on time. If a group is not ready to go, try to
move the next group up to stay on time.
o Write down the exact start times on the starter sheet if different from
original start time.
o Our interval between groups is 8 minutes – not 6 or 7 minutes or when a
group has crossed the creek. We would rather have them wait on the tee
than be bunched up and waiting on the course.
o If you get behind on a tee, don’t try to make it up by sending golfers out
before 8 minutes.

Check to see that all groups are conforming to the Sawmill Golf Club rules (shirts
on, no carry-on coolers or beverages, no 5-somes, no walk-alongs, etc.).

Carry on coolers with alcoholic beverages is prohibited by the State of Minnesota.
If found, advise the golfers of the State Law and that you are required to
confiscate it. If you run into a confrontation, notify the Pro Shop who will send
someone out to diffuse the situation.

Inform each group of any special instructions for the day regarding carts, work in
progress on the course, etc.

Check with the Pro Shop to try to pair up any groups that are not a 4-some.

Get out of shed as much as possible.
o Interact with golfers as much as possible on the tee
o Make them feel welcomed and kept in a good mood
o Listen to golfer complaints about our operations and tell them you will
report that to the manager.
o Go to and greet golfers instead of them coming to you
Confidential
Page 3
533578286 3/7/2016
Sawmill Golf Club
Job Duties

Monitor the 10th tee as much as possible to make sure no one is cutting in or
teeing off without permission from the Pro Shop.

Communicate to the Rangers of any potentially slow groups. It is imperative to
spot slot play BEFORE it becomes a course-wide problem.

If a group takes longer than 8 minutes before the next group can tee off, it’s a
good indication that they may be a slow group – Notify the Ranger.

Communicate with the Pro Shop if you can’t find a group, need change, or if you
need anything else.
o If you’re looking for a group, make sure they are not on the driving range,
outside the starter shed, or on one of the practice greens before contacting
the Pro Shop.
o If you need change, try to wait for a slow time and run to the pro shop, if
possible, to get change yourself.

Promote the use of the range. Keep the range area orderly throughout the day.
Pickup baskets, straighten bag racks, and pick up garbage. Monitor range ball
level and inform the Pro Shop if you think you might run out.

At the end of your shift…
If another starter is relieving you, inform him of the groups that have checked in,
who’s on the tee next, and where they are.

Place collected receipts into an envelope with your name, date, and AM or PM
shift on it.
o All receipts should have the name and actual start time on them and
should be in order.
o Envelopes should be sealed, cut on end, and then taped.

Starter sheets should be stapled together with the earliest start sheet on top. Do
NOT put starter sheets into envelopes with golfer receipts.

Reconcile your no-shows with the Pro-Shop. This is EXTREMELY
IMPORTANT. Leave your starter sheets and golfer receipts with the Pro Shop.

Park carts, if needed, in proper spaces (nice and neat rows, please – it looks
better) and remove all garbage as needed.

Check with the Pro Shop to see if anything else needs to be done.
Confidential
Page 4
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Starter’s Message
Gather each group together
I have some information to pass along to you that we hope will make your round
more enjoyable. If you have heard this information before, please bear with me while
I explain things to the other members of your group.
Pin locations – Red flags indicate front pin location, white pins are in the middle,
and blue indicates a back location.
Yardage markers – Blue plates in middle of fairway are 200 yards from the center
of the green, white plates are 150 yards, and red are 100 yards.
Additional yardage information is provided on the pictorial display inside of the
scorecard.
Food service is available at the grill and an on-course beverage cart is available
for candy and drink purchases.
IF THE GROUP HAS CARTS
If you see a white line painted on the cart path (show them the white line near the
starter shack), we ask that you keep the cart on the path until the white paint ends.
You are then free to take the carts on the course.
As you approach the green, you will see yellow signs, which will tell you where
to keep the cart on the path until you reach the next hole.
Please rake the bunkers, replace divots, and repair ball marks. This increases the
enjoyment for those playing behind you.
For safety sake, please keep carts off steep hills and mounds.
Please KEEP PACE with the group in front of you. The Players Assistant will
monitor those behind you.
If there are no questions, play well, enjoy yourselves, and THANK YOU for
coming out to Sawmill.
Confidential
Page 5
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Cart Rules
Depending on golf course conditions, as determined by maintenance, ONE of these three
needs to be explained to cart renters:
1. NORMAL RULES
a. White line is present -- carts must remain on cart path;
b. No white line -- carts may go into the fairway or rough
2. CART PATH ONLY
a. Cart path present -- carts must remain on the cart path;
b. No cart path is present -- carts must remain in the rough
3. CART PATHS / BALL & BACK
a. Cart path present -- carts must remain on the cart path;
b. No cart path present -- carts must remain in the rough
c. You may go to your ball in the fairway and hit but you must return to the
cart path or the rough (if cart path is not present)
Also, explain to every renter



Keep out of “long grass prairie restoration” areas
Keep off all mounds
When yellow signs are encountered, follow arrows to next cart path
o This may entail driving across a fairway
We do not have “90 degree rule” – please refrain from using the term.
Confidential
Page 6
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Ranger / Player Assistant
Opening
 Pick up all garbage in the parking lot
 Unplug and WALK the security cord ends through the handles and then pull
 Coil and hang cords on hooks underneath the Pro Shop – do NOT leave them on
the ground.
 Wipe off golf carts and remove garbage as necessary
 Uncover tables on patio as needed and ring umbrellas up from underneath the Pro
Shop
 Gas Range Cart if necessary
 Check oil in the Ranger cart; fill if necessary
 Check with the Pro Shop for any special instructions and pick up a tee sheet
When Rangering
 Always approach golfers in a friendly manner
 Monitor golfers for conformance to rules and regulations and enforce as necessary
o White lines
o Staying off the mounds
o Obey cart signs
o Shirts on at all times
o No carry-on cooler or beverages (confiscate alcohol)
o No 5-somes or walk-alongs
 Maintain Pace of Play
o Monitor early groups closely – VERY IMPORTANT to nip in the bud
early
o Identify slow groups ASAP. All groups must keep pace with the group in
front of them.
o Use the “Pace of Play” matrix to determine slow play AND to diffuse
doubtful groups.
 If you have a slow group
o 1st Contact
 “Hi, how is your round going? I was wondering if you could do
me a favor…”
o 2nd Contact
 “Hello. I’ve noticed you haven’t been able to catch up. It’s
beginning to back up behind you and golfers are complaining to
me. Please, I need you to catch. If you not able to, next time I’m
going to have you pick up and skip a ½ hole to catch up.
o 3rd Contact
 Pick up
o 4th Contact
 Rain check credit – they will have to leave.
Confidential
Page 7
533578286 3/7/2016
Sawmill Golf Club
Job Duties






IMPORTANT
As you are dealing with slow groups, inform the groups behind the slow
group that you have talked to the slow group and let them know the group
should be picking up the pace.
Be a P.R. representative for Sawmill Golf Club. Do everything above in a polite
and professional manner.
Do not hound or badger the groups.
Pick up garbage, pick up garbage, and pick up garbage!
Wave up on Par 3’s when necessary
Range balls in 17th and 18th fairway
o Once in the morning and once in the afternoon pick up range balls hit into
these fairways
Be visible to all golfers all day. If things are going well, keep driving around.
Problems can arise quickly.
When Rangering and We Aren’t Very Busy
 Fix ball marks
 Straighten and reposition red and yellow hazard markers as needed
 Straighten and reposition yellow cart signs as needed
 Pick up garbage
 Pick up sticks
 Replace divots 1, 2, 7, and 12
 Replace tee towels if needed.
Closing
 Wash and wipe down ranger cart nightly
 Park carts as needed – nice, neat, and orderly please (it looks better)
 Remove all garbage and clean all carts
 Run alarm cord through carts
 Help shut down “Players Patio” (umbrellas underneath Pro Shop, tables covered
with chairs learning in.
 Check with Pro Shop to see if anything else needs to be done
Please Remember
 NO Hanging out in the clubhouse – it’s tough to ranger from inside the clubhouse.
 Searching for golf balls is not allowed unless you’re helping a player find a lost
ball.
 You’re just as much of a player assistant as you are a ranger—Thank Groups that
have picked up the pace when you asked them.
 Always help golfers find a ball or give newcomers hints on where to hit or play a
certain hole.
 Establishing a positive relationship will pay big dividends when the same golfers
create problems later.
 Alert the beverage cart girls to stop serving a particular group if the group is
intoxicated. Failing to do so puts liability on the entire staff and the golf course.
Confidential
Page 8
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Range Picker
Begin
 Punch in and check with the Pro Shop Supervisor for any special instructions
Service Water Coolers
 New water and ice daily
 Fill cup dispensers full every night
 Ensure spouts are clean and do not contain mildew or mold.
o For health reasons water coolers should be cleaned and sterilized weekly
Trash Removal
 Empty all containers inside the clubhouse including
o Pro Shop
o Food & Beverage
o Men’s and Women’s bathrooms
 Empty all containers outside and near the clubhouse
 Empty basket in range shed when necessary
 Remove all garbage from underneath the Pro Shop nightly
Clean Men’s and Women’s Bathroom Every Night
 Sweep and mop all bathrooms – new HOT water in mop bucket daily
 Clean toilets, tile, sinks, and mirrors
 Check soap, paper towel, and toilet paper dispensers and fill as needed
 Vacuum men’s locker room on Tuesdays and Fridays
Pick Range
 Hand pick #17 & #18 fairway, hills, sand trap, new greens, and other areas as
needed
 Machine pick all other areas
 Change water in club cleaning buckets on Mon, Wed, Fri, and Sun.
 Straighten and rotate bag stands regularly among the three tee areas.
Wash Balls
 Fill ball washer with clean soap and water every night
 Make sure washer is turned on and running before any balls are placed in cage
 While washing, make sure balls don’t back up and clog ball washer
 Re-wash any range balls that aren’t fully clean after going through washer
 When done washing, drain water
Clean Range Shed
 Pick up any and all range balls that might have fallen while washing
 Sweep floor and wood (that ball washer stands on) EVERY night
Confidential
Page 9
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Range Balls/Baskets in Pro Shop
 Check with Pro Shop to see if they need range balls for next day
NOTE: Always use a clean container when moving range balls to Pro Shop
Park Carts
 Park remaining carts in proper spaces in nice, neat, straight, even rows—it looks
better
 Remove ALL garbage (including pencils, scorecards, cigarette buts, sunflower
seeds, etc.)
 Carefully run alarm cords through HANDLES and plug in. Be careful as they are
fragile.
Umbrellas & Patio Tables
 Cover patio tables with tarps and lean chairs in
 Carry umbrellas underneath Pro Shop
Lock sliding door underneath Pro Shop
Check in Pro Shop to see if anything else needs to be done.
Confidential
Page 10
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Pro Shop Supervisors
Opening
 Preparing the golf carts
o If it is going to be a nice day and we are somewhat busy, prepare all
carts.
o If you know for sure we won’t use all the carts, prepare what we need.





Walk the plug end through cart handles and then pull. Failing to do so will
destroy the fragile plug.
Put all cart cords underneath the Pro Shop on proper hooks. Do not leave
them outside at the end of a cart row. The cords are fragile and break easily.
Wipe down all carts to remove dew or water from the seats
Hang all wet towels underneath the Pro Shop or put them in a dryer.
The first power cart rented every day should be the next cart after the last cart
from the previous day. Refer to previous day’s cart agreement sheet which
should be on the manager’s desk.
Every Supervisor Shift Change
 X out Pro Shop Register
 Close batch on credit card machine. Make sure all transactions are accounted
for with a receipt.
 New $150 start.
Closing


It is the Pro Shop Supervisors responsibility to make sure all closing
procedures are completed every night before leaving the premises.
Fill out the Daily Management Revenue and Play Report.
Cleaning & Supplies
 All tile in Pro Shop and F&B must be swept and mopped
 Vacuum Pro Shop, F&B, and Dining Area. This includes moving the chairs
and tables to vacuum underneath them.
 Vacuum women’s locker room, carpet outside of women’s locker room,
entryway, entryway steps, and steps leading up to the Pro Shop.
 Ensure all bathrooms are fully stocked with toilet paper, hand towels, and
soap.
 Clean all bathrooms – toilets, sinks, showers (as necessary), and vacuum.
Patio


Confidential
All umbrellas needs to be taken down and placed underneath the Pro Shop.
All tables need to be covered and chairs leaned again the tables.
Page 11
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Golf Carts
 Need to be parked in proper space and in nice, neat rows
 All garbage must be out of entire cart and cart must be clean.
 All carts must be accounted for. If a cart is missing, find out where it is.
No Shows
 Fax a list of all no shows to EZLinks every night. A copy goes to the Club
Manager.
 Be absolutely positive about a no show before you put it down. It is very
important to reconcile the Pro Shop Tee Sheets with the Starter Sheets and Z
tape.
Lights, Doors, & Windows
 All doors and windows must be closed and locked. Do NOT assume
anything.
 The only light in the Clubhouse that remains on is the center light in the Pro
Shop.
It is the responsibility of the Pro Shop Supervisor to make sure all
procedures are done on a regular basis.
Confidential
Page 12
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Pro Shop Cash Control
This procedure defines the control of Pro Shop cash and the responsibility of
employees to ensure the security and accuracy of cash handling.
Opener






Take starting register cash amount from safe and count into cash drawer.
The starting amount is $100.00 which includes:
$20
=
0
$10
=
0
$ 5
=
16
$ 1
=
20
Coins are continued from the previous day.
Z register tape from Pro Shop and Food Service (From previous day’s
business)) before entering any transactions.
Verify date of Z tape.
Count Change Box to verify $600. Record amount and initial.
Shift Change – Opener’s Closing Duties
 X register tape
 Remove cash drawer to office.
 Place starting amount for next day in safe.
Place cash and X tape in drop box. Shift Change – Next Shift
 Take starting register cash amount from safe and count into cash drawer in the
office.
 The starting amount is $100.00 which includes:
$20
=
0
$10
=
0
$ 5
=
16
$ 1
=
20
 Coins are continued from previous day.
End of Day Closing
 Remove cash drawer to office and count cash.
 Place starting amount for next day in safe.
 Place cash in drop box.
Bookkeeper
 Remove cash and reports from drop box.
 Count cash and reconcile with Z tape.
 Complete bank deposit slips and deposit. Place in safe if deposit is not
immediate.
 Record deposit in Check Register and Cash on Hand Report.
Confidential
Page 13
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Driving Range Cash Control
This procedure defines the control of Driving Range cash and the responsibility of
employees to ensure the security and accuracy of cash handling.
Opener



Take starting register cash amount from supervisor and count into cash
drawer.
The starting amount is $50.00 which includes:
$10
=
0
$ 5
=
8
$ 1
=
10
Coins are continued from the previous day.
Shift Change – Opener’s Closing Duties
Range Employee
 Remove cash drawer to office and notify Supervisor.
 X register tape
 Count cash and verify with X tape.
 Place starting amount for next day in safe.
 Place cash and X tape in drop box.
Shift Change – Next Shift
 Take starting register cash amount from supervisor count into cash drawer in
the office.
 The starting amount is $50.00 which includes:
$10
=
0
$ 5
=
8
$ 1
=
10
 Coins are continued from previous day.
End of Day Closing
Range Employee
 Remove cash drawer to office and notify Supervisor. Supervisor
 Place starting amount for next day in safe.
 Z register tape.
 Place cash and Z tape in drop box.
Bookkeeper
 Remove cash and reports from drop box.
 Count cash and reconcile with Z tape.
 Complete bank deposit slips and deposit. Place in safe if deposit is not
immediate.
 Record deposit in Check Register and Cash on Hand Report.
Confidential
Page 14
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Tee Sheet Management
Starting Play on the “Back” Nine
All golfers starting a round should begin on the same side when the tee sheet has
openings. If the tee sheet is full and you get a walk-on, send the golfer off the back nine
ONLY if:
A group has made the turn already AND
Nobody is on the 9th hole.
If a member calls and wants to play golf and the tee sheet is full, please do not tell
them that we can get them off the opposite side. If you think there is a chance that they
could play, please say “We MIGHT be able to get you off around (time) but can not
guarantee it.”
If you can see anyone coming up #9 or #18, we should not be lettings groups tee
off in front of them unless the group on 9 or 18 are playing only nine holes.
Ringing In Golfers
All golfers must be run into the Pro Shop Register AND the tee sheet if they play
any number of holes. This includes EVERYONE. This is how we keep track of the
number of rounds played and for accounting for proper revenue expected.
Explain cart rules and regulations to golfers if there is no starter.
Range Balls
When selling range balls out of the Pro Shop, ensure enough balls and baskets are
on hand at all times. Do not wait until you are out before getting someone to get you
more.
Confidential
Page 15
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Administrative
Starter receipts
Put properly marked starter receipts in order and in a properly marked and sealed
envelope. The envelopes should have the name of the starter, date, and AM or PM shift
on them.
No Show sheet, Starter Sheet, Cart Rental Agreement, Range Balls Sold
Put all the above sheets together in order listed here (no show on top) and placed
on the Club Manager’s desk.
Daily Management Revenue and Play Report
Fill out the above form and put it with the above sheets.
Voids
All voids need to be signed with a reason for the void.
Cash Box
Pro Shop Supervisors are the only people permitted to be in the cash box for
change.
Rain Checks
Rain checks need to have a dollar amount written (Twenty-five and 00/100 – not
$25), good through November 1, (current year), and a supervisor signature. All rain
checks expire in the current season.
Gift Certificates
Gift Certificates are completed in triplicate.
When a Gift Certificate is purchased, the original goes to the customer, the pink
goes chronologically into a box in the Pro Shop, and the yellow copy goes to accounting.
All Gift Certificates expire the current season unless the person is buying it at the end of
this season for a Christmas present, for example.
Ring up the sale under Gift Certificate.
When a Gift Certificate is redeemed, the pink copy is pulled from the box and
stapled to the original. Both copies are given to accounting.
The redemption of the Gift Certificate should be treated as if it was a check.
Confidential
Page 16
533578286 3/7/2016
Sawmill Golf Club
Job Duties
VIP Cards
VIP cards are issued by the Club Manager for charity fund raisers, silent auctions,
good will, and barter. The VIP card is good for only one round of golf without a cart
unless specifically stated. All VIP cards expire November 1, (current year). VIP cards
are only good for days and times shown on the card.
 Take the VIP card and treat it as a complimentary green fee.
 If the VIP card is laminated, it should be kept by the customer to be used
again—similar to a member’s card use. This is usually reserved for the
media.
Member Account Sales
When a member uses “money” they have on account in the “Member Account”
book, treat it as a charge sale:
 Write “($ amount) from member account (member name)” on top of the
receipt.
 The white receipt must be placed in the Pro Shop till after the transaction.
 You must also deduct the sale amount form the member account book.
Example: Member A has $25 on account in the “Member Account” book. They
want to purchase a shirt that costs $30 and pay cash for the difference. Ring up a
$30 clothing sale. Payment method would be $25 “charge” and $5 “cash”. On
top of the receipt would be written “$25 from member account Member A”.
Employee Checks
Employee checks will not be cashed by Sawmill Golf Club.
Expense Report – Personal Expenses for Business
Employees can be reimbursed for authorized business expenses that they have
paid out of pocket. Fill out the Expense Report and attach a copy of the original receipt
to it and give it to the Club Manager.
Under no circumstances will money be taken out of the till for business expenses.
Guest Surveys
Guest Surveys should be conducted periodically to include at 2/3 on weekend and
1/3 during the week. Approximately 500 responses should be obtained.
The following procedures apply:
 Someone will be stationed on the 18th tee box to give guests survey cards
 Guests will be advised to be candid when filling out the card
 The card should be given to the Club Manager.
 Feedback will be posted for all employees to review.
 Corrective action will be taken if enough surveys suggest a problem.
Confidential
Page 17
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Frost Delays & Rain Delays
When frost delays cause disruption to a lot of players, a shotgun should be
worked out during the delay. When the OK is given to play, players can be sent out to
their designated holes.
The Superintendent or his representative has the final call when play may start
after a frost delay or a rain delay.
Confidential
Page 18
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Petty Cash Fund – Course
This procedure defines the use of a petty cash fund to allow course employees to
purchase needed supplies and materials that are needed quickly. The procedure defines
the responsibility of employees to ensure the security and accuracy of cash handling and
the purchases.
 A $300 petty cash fund is established for use by the Course Supervisors
 The petty cash fund is for the purpose of making quick purchases that are
needed for the operation of the course.
 All petty cash purchases must be for amounts less than $100.
 Emergency purchases over $100 will be by check.
Procedure
Course Supervisor
 Approves the purchase from the petty cash fund.
 Gives the employee authorized to make the purchase an amount of cash that
will cover the purchase.
 Record the amount of cash withdrawn, the name of the employee making the
purchase, and initial the Petty Cash Fund Record Sheet.
Employee
 Makes purchase and obtains a receipt.
 Gives the receipt and the change to the Supervisor.
Course Supervisor
 Records the purchase amount on the Petty Cash Fund Record Sheet and
initials.
 Returns the change to the cash box.
 Places receipt in the cash box.
Restocking Petty Cash Fund
The Petty Cash Fund is restocked to the $300 level each Friday or when the amount is
less than $50. The Fund is restocked based on the cash remaining and the receipts.
Course Supervisor
 Each Friday or when the amount is less than $50, the cash box is returned to
the office.
Bookkeeper
 Reconcile cash and receipts.
 Restock the Petty Cash Fund with $300. Fund is restocked to less than $300
based on purchase receipts.
Confidential
Page 19
533578286 3/7/2016
Sawmill Golf Club
Job Duties
F&B Clubhouse Job Duties
Opening and Preparation
 Be on time for your shift and in proper uniform.
 Punch in.
 Wash your hands. You must wear gloves when handling raw food items.
 Turn on hot dog machine.
 Make coffee and tea if needed.
 Check with the Pro Shop Supervisor on duty to determine how busy we will
be.
 Load hot dogs and brats in the machine. Leave machine on high for
approximately eight (8) minutes, then turn it down to 3-1/2. Restock as
necessary.
 Check stock on cold sandwiches. Restock of necessary.
 Check coffee stock and portion if necessary.
 If we are serving soup, make sure the soup is at the correct temperature (140
degrees) before serving.
 Check condiments. Restock if necessary and place on the counter.
 Check water cooler. Refill if necessary.
 Check candy, chips, muffins, and cookies. Refill if necessary.
During Your Shift
 Straighten and wipe down tables inside and on the patio.
 Disinfect serving utensils every four (4) hours, and not on checklist.
 Keep patio and clubhouse seating areas clean, tables wiped off, and trash cans
emptied.
 Be alert for patio window customers.
 Do not eat in the kitchen or behind the food and beverage counter. This is a
violation of Health Department Regulations.
 Wash your hands regularly and always before handling food products.
 Keep food and beverage counter top clean and wiped down.
 Check the condiment area frequently for spills
 Use a damp towel to clean the inside of the glass cooler doors
 Use glass cleaner to clean the glass cooler
Clubhouse Closing Checklist
 Stock pulled for the next day:
o Hot dogs
o Brats
o Hoagies
o Roast Beef
o Ham
o Turkey
 Coffee stocked
Confidential
Page 20
533578286 3/7/2016
Sawmill Golf Club
Job Duties
















Confidential
Coolers stocked
Dishes washed including coffee pots
Sinks scrubbed
Microwave wiped down
Hot dog machine cleaned
Counters wiped down – front and kitchen
Tables wiped off
o Inside
o Patio
Mustard and ketchup wiped down and put in refrigerator
Freezer and refrigerator wiped down.
All cardboard boxes must be must be broken down and taken downstairs
beneath the Pro Shop.
White bar towels must be soaked in bleach and soap solution nightly.
Wash all dishes and let them air dry. Do not towel dry dishes.
You are responsible for your register. Make sure you are charging the correct
price for items.
Kitchen and Pro Shop floors must be swept and mopped each night.
Front entry, stairs, and women’s locker room floor must be vacuumed every
night.
Check with the Pro Shop Supervisor to see if there is anything else that needs
to be done.
Page 21
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Beverage Cart Job Duties













Be on time for your shift and in proper uniform
Punch in
Wash your hands
Check with the Pro Shop Supervisor on duty to determine how busy we will be.
Take a clipboard with an inventory sheet on it when you go down to load.
Before loading the beverage cart:
o Make sure it is clean. If not, wash it.
o Check the gas level. If low, fill it up at maintenance.
o Check the oil level. If low, have maintenance fill it.
Load beverage cart from the glass door cooler downstairs under the Pro Shop.
Fill in your inventory sheet as you load the cart.
Restock the glass door cooler before you go out on the course. Use stock from
the beverage room. Remove only full cases from the beverage room. Do not
separate cases.
Once the cart is loaded, go upstairs and load your candy and chip assortment.
Leave your completed inventory sheet in the clubhouse with the supervisor on
duty.
Ask the supervisor on duty for your money and make sure you count it before you
go out on the course.
Take an extra inventory sheet to keep track of employee sales. This can be kept
in the cash box.
Take a two-way radio with you.
On the course
 Remember to use golf etiquette while on the course.
 Follow the designated route. If you have questions about what the route it, check
with the F&B Manager, the Club Manager, or the Superintendent.
 Be cautious of the following items:
o Flying golf balls
o Wet turf
o Other carts
o Golfers
o Where you leave the cart path
 Always try to leave the cart path in a different spot than the
majority of golf carts. This reduces the wear and tear on the turf.
 In general, you should be driving towards the golfers or against the play (hole 18
through 1)
 Always greet your customers are you approach. Ask then if they need anything.
 Do not let the customers serve themselves. You should serve them.
 Always try to up-sell.
 It is your responsibility
o to determine if a customer has had too much drink,
Confidential
Page 22
533578286 3/7/2016
Sawmill Golf Club
Job Duties






o to refuse serving that person.
If a group has had too much to drink, notify the Rangers/Player assistants which
group it is so they can keep an eye on them. Also avoid them when making your
rounds. Their safety and well being is every employee’s responsibility
If you are being harassed or feel threatened, notify the Rangers/Player Assistants
and the Clubhouse immediately so they can take appropriate action. You should
never feel you are out there alone.
You are responsible for your inventory.
o You must balance at the end of your shift.
o Shortages are your responsibility.
o Be careful when making change
o Be sure you are charging the correct price for all items.
Employees pay half price for themselves, but they can not buy beverages for their
friends at half price.
If business is slow and the grill is open, you can stop by there to see if the grill
person needs a break or more stock.
The supervisor on duty will determine how long you should stay out on the
course. If the tee sheet is very busy, you will be expected to stay until it slows
down. If the tee sheet is slow, you may be asked to come in and leave early.
Closing down
 Upon your return to the clubhouse, you are responsible for putting away all items
including candy and chips. Please restock the glass door cooler downstairs at the
end of your shift so it is ready to go for the next shift. Make sure all boxes are
broken down.
 Count the inventory you are returning to stock. Fill out this information on your
inventory sheets. Turn in your inventory sheet and your cash to the supervisor on
duty.
 Check with the supervisor on duty to see if there is anything else they would like
you to do before you leave.
 Punch out.
Confidential
Page 23
533578286 3/7/2016
Sawmill Golf Club
Job Duties
F&B On-Course Food Service Cash Control
This procedure defines the control of on-course food service cash and the
responsibility of employees to ensure the security and accuracy of cash handling.
Opener
 Take starting cash box amount from supervisor and count into cash box.
 The starting amount is $50.00 which includes:
$10
=
0
$ 5
=
8
$ 1
=
10
 Coins are continued from the previous day.
 Complete the Food & Beverage Inventory Control Sheet indicating the amount of
product checked out.
Shift Change – Opener’s Closing Duties
Food Service Employee
 Complete the Food & Beverage Inventory Control Sheet indicating the amount of
product sold.
 Hand cash box and the completed Food & Beverage Inventory Control Sheet to
the Supervisor.
Supervisor
 Count cash box receipts
 Reconcile the cash with the Food & Beverage Inventory Control Sheet.
 Place cash in drop box.
 Ring the receipts into the Clubhouse Food Service register and place the Food and
Beverage Inventory Control sheet in the register.
Shift Change – Next Shift
 Same as Opening End of Day Closing
End of Day Closing
 Same as Shift Change
 Fill out the Daily Management Revenue and Play Report kept in the Pro Shop
Bookkeeper
 Remove cash and report from drop box
 Count cash and reconcile with Z tape.
 Complete bank deposit slips and deposit. Place in safe if deposit is not
immediate.
Confidential
Page 24
533578286 3/7/2016
Sawmill Golf Club
Job Duties
Clubhouse Food Service Cash Control
This procedure defines the control of feed service cash and the responsibility of
employees to ensure the security and accuracy of cash handling.
Opener



Take starting register cash amount from supervisor and count into cash
drawer.
The starting amount is $50.00 which includes:
$10
=
0
$ 5
=
8
$ 1
=
10
Coins are continued from the previous day.
Shift Change – Openers’ Closing Duties
Food Service Employee
 Remove cash drawer to office and notify Supervisor
Supervisor
 X register tape
 Count cash and verify with X tape
 Place starting amount for next day in safe
 Place cash and X tape in drop box
Shift Change – Next Shift
 Take starting register cash amount from supervisor and count into cash
drawer.
 The starting amount is $50.00 which includes:
$10
=
0
$ 5
=
8
$ 1
=
10
 Coins are continued from the previous day.
End of Day Closing
Food Service Employee
 Remove cash drawer to office and notify Supervisor
Supervisor
 Place starting amount for next day in safe
 X register tape
 Place cash and X tape in drop box
Confidential
Page 25
533578286 3/7/2016
Sawmill Golf Club
Job Duties

Note: The Z register tape will be done the next morning by the Pro Shop
opener.
Bookkeeper
 Remove cash and tapes from drop box
 Count cash and reconcile with Z tape
 Complete bank deposit slips and deposit. Place in safe if deposit is not
immediate.
 Record deposit in Check Register and Cash on Hand Report.
Confidential
Page 26
533578286 3/7/2016