Jason Hunter
4939 W. SR 28
Tipton, IN 46072
Home: (765) 675-0824
Cell: (765) 438-0824
Jhunter1993@gmail.com
Dedicated customer service manager with 4+ years of experience in “big box” retail and food service settings. Consistently achieve
high rankings in performance reviews.
Respected leader as manager; led successful team increasing sales and profit margins and oversaw the reduction of labor costs. Instill a
shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution
of all safety, security, quality and store operations policies.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Retail Operations Management
First Aid Skills
Customer Satisfaction Enhancement
Front-End Supervision
Sales & Margin Improvement
Warehouse Management
Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment
Inventory Control
Professional Experience
VERIZON WIRELESS — KOKOMO, IN
08/09 – Present
Retail Sales Representative, 08/09 to Present
As Retail Sales Representative, consulted with the customer to determine best solution for their needs. Resolved customer opportunities with
speed and efficiency using the highest level of customer service possible.
Selected Contributions:
Consistent leader in accessory sales and revenue.
Led Store in 2012 in Accessory Sales and Prepaid Sales
Trained new associates in procedures and policies.
Selected to the District roundtable discussion team to discuss issues facing retail stores in Indiana.
04/05 – 06/09
FRY’S ELECTRONICS — Fishers, IN
Customer Service Department Manager, 08/08 to 06/09
Computer Department Manager, 08/06 to 08/08
Other Positions Held: Computer Accessory Sales Associate, Computer Sales Associate, Management Trainee, Computer
Accessory Sales Supervisor #3, Computer Sales Supervisor #1, 04/05 – 08/06
As Computer Department Manager, led a team of 30-40 associates in order to receive, merchandise, and sell computers, computer
accessories, and printers. Fostered a sense of urgency to better provide service to our customers in order to provide a “one stop shop” for
their computer and electronics needs. As Customer Service Department Manager, led team of 35-50 associates in the front checkout area.
Customer Service Manager was also responsible for the day to day operation of the Café.
Selected Contributions:
Oversaw the increase of sales in the computer department over previous years in each of the quarters I was manager.
Raised gross profit of the Computer Department from an average of 12% to 15%.
Raised associate morale through various events and promotions.
Oversaw the training and orientation program for all new future leaders for Fry’s Electronics.
OMNI MORTGAGE — Anderson, IN
03/04 to 04/05
Loan Originator, 03/04 to 04/05
Worked with clients to evaluate needs and match them to qualifying programs. Selected Contributions:
Led transition of Tipton branch in merger with the Anderson branch.
VICTORY NOTARY ASSOCIATION —Tipton, IN
09/03 to 03/04
Team Leader, 09/03 to 03/04
Led team in securing notaries to witness mortgage signings across the country. Selected Contributions:
Participated in training programs that enhanced employee performance and helped build an informed and educated workforce.
Education and Training
JOHNSON BIBLE COLLEGE — Knoxville, TN
08/93 to 05/97
Bachelor of Science; Major: Bible; Youth Ministry/Preaching
Training: EMT – Basic; 2nd Class Firefighting class, Loan Officer Training Course, Fork Truck Training, ServSafe Certification