The Impact Of Communication In Organisational Efficiency (A Case
Study Of NEPA/PHCN Zonal Office Enugu)
TABLE OF CONTENT
Cover page
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE
INTRODUCTION
1.1
Background of the study
1.2
Statement of problem
1.3
Purpose of the study
1.4
Research question
1.5
Significance of the study
CHAPTER TWO
2.1
LITERATURE REVIEW
2.2
Types of communication and their uses
2.3
Computer
2.4
Satellite
2.5
Tax
2.6
Telephone
2.7
Switch board
2.8
Telex
2.9
Radio
2.10 Problem of effective communication
2.11 Types and channel of communication
2.12 Communication process
2.13 Importance of communication in an organization
CHAPTER THREE
3.1
Research design
3.2
Area of study
3.3
Population of the study
3.4
Sample and sampling procedure
3.5
Instrument for data collection
3.6
Validation of instrument
3.7
Method of data collection
3.8
Source of data
3.9
Method of data analysis
CHAPTER FOUR
4.1
Presentation and analysis of data
4.2
Research question
CHAPTER FIVE
5.0
Discussion of results
5.1
Discussion findings
5.2
Conclusion
5.3
Recommendation
5.4
Limitation of the study
Reference
Questionnaires
CHAPTER ONE
1.1
BACKGROUND OF THE STUDY
What is today known as national electric power authority is a merger of the
electricity cooperation of Nigeria (ECN) and Niger Dam authority (NDA) the
former was created by the federal government responsible for major policies of
mines and power. It was empowered to generate transmitted distribute and sale
electricity.
Consequently to take over all government downed undertaken
throughout the country and to establish new ones if considered economically
viable.
The history of the present day NEPA would not be complete if the old police
works department (PWD) of the government, which in 1896 installed the first
60kw generating set in Lagos is not mentioned.
In 1895 the preliminary investigation and planning were carried out by the
public works department in Lagos at a cost of ₤ 3,206.00 The following year
1896 the their government of southern Nigeria allocated the sum of ₤1200.00
for the establishment of the first power station in Lagos which today is still the
headquarter of NEPA in Lagos. Mr. 1 Pooke was the first chief electrical
engineer of the establishment known as the Lagos electric supply. The power
station operated within the hours of 6.00pm to 11.00p, daily and the maximum
power demand continued to increase as a result of extension of supply to Iddo
and Fbette Metta area. Further effort was made to increase the generating
capacity of the power station. By 1915 the total installed capacity has risen to
320kw and to 420kw in 1921.
In 1924 the system introduced 2, and 3 phase 4 wire with 50 cycles and is still
in use till date.
As the demand continued to increase following the
understanding that the use of electricity was no longer the exclusive reserve of
the rich but an essential factor in development it became.
Town
Year
of Type of set
commissioning
Date of period of
service
Port Harcourt
28th March 1928
475kw
1st Sept 1929
Kaduna
December 1929
2x225kw
June
1x100kw
,,
4x350kwdc
Major consumers
Enugu
Railway operated
a
set
workshop
for 1X200kwdc
Are the NRC and
Colliery
Which govt. tool
1x200 kwdc
Over on 1/4/33
1x200kwdc
1x150 kw dc
Supplies was for
Few loan daily
Alternate
2x75kw
Yola
May 1933
1x75kw
Zaria
Dec. 23rd 1938
2x240 kw
Warri
April 1938
1x275kw
1x75kw
As public awareness grew over the use of electricity. The various native
authorities became quite aware of the needs of their subjects and initiated
expansion. The much-needed capital was provided by them while the power
station and distribution network were created and staffed by the government.
Engineer in- chief acted in an advisory capacity only to the native authority
with the financial backing of the native administration such power stations like
Kano (1930) Abeokute (1935) and Ibadan (1940) were commissioned in some
other town some organizations owned power station e.g. the Nigeria electricity
supply company (NESC) in Jos sold power to government organization in Jos
Burkuru vom while the A.T and P Sapele supplied power to Sapde township.
In 1946 the role of expansion of electricity in the country grew beyond the
scope of public works department, which also caters for other numerous project
in civil engineering.
Consequently in 1949 a separate department was created to take over
electricity section of PWD this department became known as the Nigeria
government electricity under taking (NGEU).
This was a transition stage
towards the formation of a cooperation to carry out electrical development on a
commercial basis. A remarkable proof of this was indicated when in the
1946/43 fiscal years the sum of ₤ 32,468.00 was recorded as revenue.
The development stages in NEPA has been steady between the subordinates
and superior but one wonders how it had impacted in the efficiency of the
organization
1.2
STATEMENT OF PROBLEM
a.
Lack of modern communication equipment had subsisted the
efficiency of communication in NEPA Enugu
b.
Communication system in NEPA Enugu never gave subordinates the
opportunity to communicates effectively with the.
c.
In NEPA Enugu information are sabotaged before getting to the
audience
d.
The inefficiency of the public relation unit of NWPA Enugu makes
communication with her audience ineffective
1.3
PURPOSE OF THE STUDY
1. To identify the impact of communication on the staff of NEPA Enugu
2. To identify the types of communication equipment in use at NEPA
Enugu
3. To identify the role of public relation unit of NEPA Enugu and how they
had impacted on the efficiently on the organization.
4. To identify the problems of communication on the organizational
efficiency of NEPA Enugu.
1.4
RESEARCH QUESTION
1.
What are the impact of effective communication on NEPA Enugu
2.
What are the types of communication equipment in use are NEPA
Enugu
3.
What are the problems of effective communication in NEPA Enugu
4.
Does the subordinate staff of NEPA Enugu had the opportunity to
discuses with their superior when needed.
1.5
SIGNIFICANCE OF THE STUDY
If this study is successfully completed the management of NEPA Enugu will be
aware of the impact effective communication can have on her organizational
efficiency. NEPA Enugu will also known the problem of communication in
her organization this study will help them formulate good policies that will
improve the efficiency of her organization. More so staffs of NEPA Enugu
will know the type of communication available in their organization.
Conclusively future researchers in related field will find this work valuable as a
veritable source of reference.
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