Annex D: Standard Reporting Template
Taken from; GMS Contract 2014/15, Guidance and Audit requirements, NHS England Gateway reference: 01347
2014/15 Patient Participation Enhanced Service Reporting Template
Practice Name:
North Street Medical Practice
Practice Code:
D81006
Signed on behalf of practice:
31st March 2015
Signed on behalf of PPG/PRG:
31st March 2015
1. Prerequisite of Enhanced Service Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES / NO
YES
Method of engagement with PPG: Face to face,
Email, Other (please specify)
Face to face
Number of members of PPG:
There are usually 8 – 10 attendees at
meetings, although the membership list is
much more substantial.
Detail the gender mix of practice population and PPG:
%
Male
Detail of age mix of practice population and PPG: (Accurate
figures not known for PPG – estimates provided)
Female
%
Practice
50.4
49.6
PPG
50
50
<16 1724
Practice 9.5
2534
18
3544
13.1 9.8
PPG
10
4554
5564
6574
>75
10.4 12.6 11.8 14.8
30
40
10
10
Detail the ethnic background of your practice population and PPG: (Accurate figures not known for PPG – estimates shown)
Practice
PPG
British
Irish
32.6
90
0.2
White
Gypsy or
Irish
traveller
0
Mixed/ multiple ethnic groups
White &
White &
White &
Other
Black
Black
Asian
mixed
Caribbean African
Other
White
7.2
5
0
Asian/ Asian British
Practice
PPG
Indian
Pakistani Bangladeshi Chinese
2.6
6.8
5
0.1
0.1
Other
Asian
1.4
1
0.4
Black/African/Caribbean/Black
British
African
Caribbean Other
Black
0.8
0.2
0
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11.9
Other
Arab
0
Any
Other
34.7
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Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:
This is an ongoing area of concern for our patient group – and is an issue for all groups in the City. We particularly struggle to get
younger members to join and attend and struggle to reach some of the ethnic minority groups through our PPG. We have begun the
process of merging our group with the group at 63 Lincoln Road where the chairman of the group attends Healthwatch and other
groups where these concerns have been raised.
We display the dates of all meetings of the PPG in the surgery and contact members directly before meetings.
Much of our recent focus has been on the amalgamation with Lincoln Road and thinking through the best way to make that a
success. There have been a number of joint meetings with the first open meeting for the new entity planned for 11 th April.
This meeting is being advertised to Patients in both surgeries with PPG members giving out flyers to both sets of patients over the
next couple of weeks.
Over recent months there has been a change of emphasis towards the future and to getting a new group set up so less emphasis has
been spent seeking to change our existing situation.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT (Lesbian Gay Bisexual
Transgender) community?
Our current group needs to have better representation for a number of groups as detailed in the section above.
Our new entity form 1/4/15 will include a branch surgery at Werrington for the first time. Our new merged patient group will look
at how best to continue the good work that already takes place as detailed below:
Meetings are arranged to rotate between the main surgery in the City centre and the Branch surgery in Werrington Village. This
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enables a different group of patients to be involved around any issues that are specific to them.
Werrington has much more of a Village feel to it and patients are more likely to be involved with the surgery. The PPG have held
raffles in the Branch surgery for Christmas and have a current one for Easter these are being well supported.
Generally the support from Werrington patients is better than that seen in the main City Centre site.
2. Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
Patient questionnaires have been used to inform us of the patient priorities around access arrangements for GP’s and Nursing staff
and the telephone and reception system. They also gave general satisfaction levels.
The Friends and Family test answers have also provided some information.
How frequently were these reviewed with the PPG?
These have all been reviewed by the committee and are being used within the Practice mainly to focus on our future delivery of
services in the new building due to complete later this year.
The feedback received is used to consider if we are addressing the right areas from the Patients perspective. The group then
prioritise them for focus in the future.
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Action plan priority areas and implementation
Priority area 1
Description of priority area:
New Building and joining with Lincoln Road as Boroughbury Medical centre (BMC)
What actions were taken to address the priority?
This has been an increasing focus for the Group as the merger comes closer. It is a standing
item on the Committee agenda with a report from the Practice Manager at the monthly PPG
meetings.
The Group have been fully involved in this project from its start through the hearings at the
Town Hall to approval. They have invited the Architect to their meeting and made
suggestions that were incorporated into the designs The Chair has also attending a meeting
with the decision making group leading on the whole project to report back on the joining
process.
We have already agreed a role for members of the PPG when the new building opens to assist
in directing patients to the correct part of the building for their appointment. They are
looking forward to their tour of the building later this year.
A number of combined meetings have been held between the members of the two separate
committees prior to the formal amalgamation. A date has been set for the first combined
patient meeting of “Boroughbury Medical Centre” the 11th April 2015. This will need to be
followed up with an AGM to put in place the Committee for BMC PPG.
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Group members have designed posters which are being displayed in both surgeries. We have
also produced flyers to be handed out by members of the committee in waiting rooms to
further publicising this event in both Surgeries.
Result of actions and impact on patients and carers (including how publicised):
The process to amalgamate the two surgeries is immensely complex and the fact that we are
having new premises built for us adds to that.
We are however immensely excited by the opportunity that this gives us and for the step
change that will be made when we move into the new premises at the end of the summer.
Realistically, we will probably only be able to truly access the value of the PPG contribution to
the project after we have been open for at least six months. We intend getting a more formal
feedback from Patients probably in the form of a questionnaire.
Priority area 2
Description of priority area:
Access to appointments and the surgery
What actions were taken to address the priority?
We have conducted surveys in the Practice and have worked with these results, staff
members and an external resource to redesign our access model for our new premises. We
shall be trialling our findings over the coming months before fully implementing in our new
building.
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We have looked at how we should structure our service based upon same day demand versus
routine appointments. We are looking at how best to provide a more accessible service in
general.
Result of actions and impact on patients and carers (including how publicised):
Our access results at North Street were judged to be pretty good. We have put a lot of effort
into the planning for our new premises where demand will be significantly increased. We
hope that the planning and piloting now will provide real benefits for patients once we are in
new premises – August this year.
Priority area 3
Description of priority area:
Car parking and other methods of getting to the Practice
What actions were taken to address the priority?
In our current building, we are not able to provide any parking.
However, we will have a reasonable amount of parking at our new premises. We have been
looking at how best to utilise this and will be working further with our patient group to
generate ideas of how best to “police” it.
Additionally, our joint group has begun to look at the issue of bus routes and will be,
alongside the Practice, demonstrating the case for a stop near the Practice to transport
providers.
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Result of actions and impact on patients and carers (including how publicised):
This will be demonstrated once the new premises are opened.
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on
issues raised in the previous year(s):
Please see the comments above.
Making BMC work for the benefit of the combined patient population is our primary focus
and will continue to be for the next financial year. This overarching aim has been broken
down into many smaller areas which will all have to come together to make it a success.
2014/15 has been a year of planning in preparation for some significant changes in 2015/16.
We look forward to further improving services and access to our patients.
3. PPG Sign Off
Report signed off by PPG: YES
Date of sign off:
31st March 2015
How has the practice engaged with the PPG:
The Practice manager is the point of contact either by e-mail or telephone call.
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How has the practice made efforts to engage with seldom heard groups in the practice population?
We have worked with the PPG to try to attract interest. Within our merged Practice we have a Polish GP and therefore attract
members of that community. He discusses the patient group in some consultations but so far we have seen no success in recruiting
active members.
Has the practice received patient and carer feedback from a variety of sources?
As explained earlier we get direct feedback in person, via the PPG committee, the suggestion box, by letter and also through
questionnaire replies.
Was the PPG involved in the agreement of priority areas and the resulting action plan?
yes
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
We are probably at the limit of what will be achieved at the North Street premises. We are moving in to a new build and that is
where the focus of our attention is going.
Do you have any other comments about the PPG or practice in relation to this area of work?
We look forward to fully integrating our two groups. The practices have been well supported by their groups to date and look
forward to the new world..
We are all looking forward to strengthening these links after the 1 st April when we formally join to become BMC on the 1st April.
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