Table of Contents
Volume 2
Single-Site Off-Net Calling
Overview
Module Objectives
Implementing MGCP Gateways in Cisco Unified Communications Manager
Overview
Objectives
Cisco Unified Communications Manager and MGCP Gateways
Endpoint Identifiers
MGCP and SCCP Interaction
MGCP Gateway Support in Cisco Unified Communications Manager and Cisco IOS Gateways
Cisco Unified Communications Manager Configuration Server
PRI Backhaul
MGCP Gateway Configuration in Cisco Unified Communications Manager
Step 1: Add an MGCP Gateway
Step 2: MGCP Gateway Configuration
Steps 3 and 4: Add MGCP Endpoints by Selecting Modules and VICs
Step 5: Configure the MGCP Endpoint
Cisco IOS Gateway MGCP Configuration
Configuring Cisco IOS Gateway for MGCP Using a Configuration Server
Configuring Cisco IOS Gateway for MGCP – Example
Summary
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Configuring Cisco Unified Communications Manager Call Routing Components
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Overview
Objectives
Endpoint Addressing
Endpoint Dialing
Endpoint Dialing Example
Uniform On-Net Dial Plan Example
Cisco Unified Communications Manager Call Routing
Call Routing Types Example
Call Routing Table Entries (Call Routing Targets)
Sources of Call Routing Requests (Entities Requiring Call Routing Table Lookup)
Route Patterns: Commonly Used Wildcards
Route Pattern Examples
Cisco Unified Communications Manager Call Routing Logic
Digit-by-Digit Analysis
Digit Collection Example
Closest Match Routing Example
Interdigit Timeout Example
Cisco Unified Communications Manager Digit Analysis
User Input on SCCP Phones
User Input on SIP Phones
User Input on Type A SIP Phones – No SIP Dial Rules Configured on the Phone
User Input on Type A SIP Phones – SIP Dial Rules Configured on the Phone
User Input on Type B SIP Phones – No SIP Dial Rules Configured on the Phone
User Input on Type B SIP Phones – SIP Dial Rules Configured on the Phone
Dial Rules and KPML Interworking
Gateway Overlap Sending and Receiving
Cisco Unified Communications Manager Path Selection
Path Selection Example
Path Selection Configuration Elements in Cisco Unified Communications Manager
Cisco Unified Communications Manager Path Selection Configuration
Route Group Configuration
Route Group Configuration
Route List Configuration
Route List Configuration Example
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Digit Manipulation Requirements with Path Selection
Special Call Routing Features
Route Filters
The ! Wildcard
Urgent Priority
Blocked Patterns
Call Classification
Summary
References
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Implementing Cisco Unified Communications Manager Digit Manipulation
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Overview
Objectives
Essentials of Cisco Unified Communications Manager Digit Manipulation
Digit Manipulation Requirements
Cisco Unified Communications Manager Digit Manipulation Flow
Digit Manipulation Flow Example (Incoming Call from PSTN)
Cisco Unified Communications Manager Digit Manipulation Configuration Elements
Cisco Unified Communications Manager External Phone Number Mask
Configuring External Phone Number Mask
External Phone Number Mask Example
Cisco Unified Communications Manager Digit Prefix and Stripping
Digit Stripping
Understanding DDIs
Using PreDot DDIs
Using Compound DDIs
Cisco Unified Communications Manager Transformation Masks
Configuring Transformation Masks
Cisco Unified Communications Manager Translation Patterns
Configuring a Translation Pattern
Translation Pattern Example
Cisco Unified Communications Manager Significant Digits
Configuring Significant Digits
Significant Digits Example
Cisco Unified Communications Manager Digit Manipulation
Calling Party Transformation Order
Called Party Transformation Order
Transformation Example
Summary
References
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Implementing Calling Privileges in Cisco Unified Communications Manager
Overview
Objectives
Calling Privileges Fundamentals
Call Privileges Requirement Example
Calling Privileges Configuration Elements
Partitions and Calling Search Spaces
Partition <None> and CSS <None>
Analogy: Locks and Key Rings
Basic Partitions and CSS Example
CSS Partition Order Relevance
Partitions and CSS Example with Multiple Best Matches
Phones Have a Device CSS and Line CSS
Example with IP Phone Line CSS and Device CSS
Class of Service Sample Scenario
Configuring Partitions and Calling Search Spaces
Creating Partitions
Assigning Partitions
Creating a CSS
Assigning a CSS to an IP Phone
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Time Schedules and Time Periods
Time-of-Day Routing Applications
Time Periods and Time Schedules
Example: Block International Calls During Weekends and on January 1
Time-of-Day Routing Configuration Procedure
Creating Time Periods
Creating Time Schedules
Assigning Time Schedules to Partition
Understanding CMC and FAC
CMC Call: Successful Call
CMC Call: Call Failure
FAC Call: Successful Call
FAC Call: Call Failure
Calling Privileges Applications Overview
Calling Privileges Application Examples
Implementing CoS
Implementing CoS: Traditional Approach
Traditional Approach – Example: Single Site
Traditional Approach – Example: Multiple Sites
Line Device Approach: Improves Scalability
Using a Line Device Approach
Line Device Approach – Example: Multiple Sites
Implementing 911 and Vanity Numbers
Vanity Numbers
Implementing Emergency and Vanity Numbers in Cisco Unified Communications Manager
Vanity Number Example
Implementing Time of Day-Based Carrier Selection
Time of Day-Based Carrier Selection Example
Implementing PLAR
PLAR Example
Summary
References
Implementing Call Coverage in Cisco Unified Communications Manager
Overview
Objectives
Cisco Unified Communications Manager Call Coverage Features
Cisco Unified Communications Manager Call Forwarding, Shared Lines, and Call Pickup
Shared Lines
Call Pickup/Group Call Pickup
Call Hunting Components
Call Hunting Operation
Hunt Pilots
Hunt Lists
Line Groups
Line Group Members
Call Hunt Options and Distribution Algorithms
Line Group Distribution Algorithms
Call Hunting Flow
Call Hunting Configuration
Step 1: Configuring Line Groups
Step 2: Configuring Hunt Lists
Step 3: Configuring Hunt Pilots
Directory Number Configuration
Example 1: Internal and External Forwarding (No Hunting)
Example 2: Internal and External Forwarding with Hunting
Example 3: Internal and External Forwarding with Hunting
Example 4: Internal and External Forwarding with Hunting
Example 5: Using the Maximum Hunt Timer While Hunting
Summary
References
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Module Summary
References
Module Self-Check
Module Self-Check Answer Key
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Implementation of Media Resources, Features, and Applications
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Overview
Module Objectives
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Implementing Media Resources
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Overview
Objectives
Understanding Media Resources
Media Resources Functions
Cisco Unified Communications Manager Media Resources Support
Media Resource Signaling and Audio Streams
Voice Termination Signaling and Audio Streams
Audio Conferencing Signaling and Audio Streams
Transcoder Signaling and Audio Streams
MTP Signaling and Audio Streams
Annunciator Signaling and Audio Streams
MOH Signaling and Audio Streams
Conferencing Resources
Software Audio Conferencing Bridge
Hardware Audio Conferencing
Conferences per Resource
Built-In Conference Resource Characteristics
Meet-Me and Ad Hoc Conferencing Characteristics
Conferencing Media Resource Configuration
Step 1a: Activate IP Voice Media Streaming Application Service
Step 1b: IP Voice Media Streaming Application Service Parameters
Step 1c: Software Conferencing Media Resource
Step 2a: Configuration of Cisco IOS Enhanced Conference Bridge in Cisco Unified
Communications Manager
Step 2b and 2c: Configuration and Verification of Cisco IOS Enhanced Conference Bridge
Step 3: CallManager Service Parameters Concerning Conferencing
Meet-Me Conference Configuration
Step 2: Configure a Meet-Me Number or Pattern
MOH Essentials
MOH Sources
Unicast MOH
Multicast MOH
MOH Audio Source Selection
MOH Configuration
Step 1: Capacity Planning
Step 2a: MOH Audio File Management
Step 2b: MOH Audio Sources Configuration: MOH Audio Source
Step 2b: MOH Audio Sources Configuration: Fixed MOH Audio Source
Step 3: MOH Server Configuration
Step 4: MOH Service Parameters
Step 5a: Multicast MOH – Audio Sources Configuration
Step 5b: Multicast MOH – MOH Server Configuration
Annunciator Essentials
Annunciator Features and Capacities
Annunciator Performance
Annunciator Configuration
Media Resources Access Control Essentials
Media Resource Access Control
Media Resource Design
Media Resource Access Control Example
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Media Resource Access Control Configuration
Step 1: Configure MRGs
Step 2: Configure MRGLs
Step 3: Configure Phones with MRGLs
Summary
References
Configuring Cisco Unified Communications Manager User Features
Overview
Objectives
Cisco Unified Communications Manager User Features
Call Park and Directed Call Park
Call Park Configuration
Directed Call Park
Directed Call Park Configuration
Configuration of Call Park Button
Call Pickup and Hold Reversion
Other Group Call Pickup
Call Pickup Configuration
Hold Reversion
Hold Reversion Configuration: Timer
Hold Reversion Configuration: Focus
Do Not Disturb, Intercom, and Cisco Call Back
Do Not Disturb Configuration: Common Profile
Do Not Disturb Configuration: Add DND Softkey
Intercom
Intercom Configuration Steps
Step 1: Create Intercom Partition
Step 2: Create Intercom CSS
Step 3: Create Intercom Directory Numbers
Step 4: Assign Intercom Directory Numbers to Phones
Cisco Call Back
Cisco Call Back Configuration
Barge and Privacy
Shared Line Appearance
Barge Configuration
Privacy Configuration
Privacy Display
User Options Web Pages
User Options Web Page: Phone to User Relation
User Options Example
Cisco IP Phone Services
Cisco IP Phone Services
Cisco IP Phone Services Configuration Steps
Configure Cisco IP Phone Services – Step 2: Phone Services
Configure Cisco IP Phone Services – Step 3: Parameters
Summary
References
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Configuring Cisco Unified Presence-Enabled Speed Dials and Lists
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Overview
Objectives
Cisco Unified Presence Essentials
Cisco Unified Communications Manager Presence Characteristics
Cisco Unified Communications Manager Presence Operation
Cisco Unified Presence Support in Cisco Unified Communications Manager
Watching Presence Status on Cisco IP Phones
Cisco IP Phones That Support Viewing Presence Status
Cisco Unified Presence Configuration
Step 1: Customizing Phone Button Templates
Step 2: Applying the Phone Button Template to IP Phones
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Step 3: Configuring Cisco Unified Presence-Enabled Speed-Dial Buttons
Enabling Cisco Unified Presence-Enabled Call Lists
Enabling Cisco Unified Presence on SIP Trunks
Cisco Unified Presence Policies
Subscribe CSS and Partitions
Subscribe CSS and Partition Considerations
Subscribe CSS and Partition Considerations: Sample Scenario
Presence Policy Example: Subscribe CSS
Presence Groups
Presence Policy Example: Presence Groups
Interaction of Presence Groups, Partitions, and Subscribe CSSs
Cisco Unified Presence Policy Configuration
Implementing Presence Policies Based on Partitions and CSS:
Step 3 – Assigning Subscribe CSSs to Phones and SIP Trunks
Implementing Presence Policies Based on Presence Groups:
Step 1 – Configuring Presence Groups
Step 2: Setting the Default Inter-Presence Group Policy
Step 3a: Assigning Presence Groups to Lines and Phones
Step 3b: Assigning a Presence Group to a SIP Trunk
Summary
References
Integrating Cisco Unified Communications Manager with Voice-Mail Systems
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Overview
Objectives
Cisco Unified Communications Manager Voice-Mail Integration Essentials
Third-Party Voice-Mail Systems
Cisco Unified Communications Manager and Cisco Unity Integration Using SCCP
Cisco Unity Outside Caller Call Flow
Cisco Unity Subscriber Call Flow
Voice-Mail Integration Parameters
Voice Mail Integration Elements: Incoming Call
Voice Mail Integration Elements: Listen to Messages
Cisco Unity Components
Cisco Unity Standard Features
Cisco Unity Release 5.0 Additional Features
Cisco Unified Communications Manager Configuration for Voice-Mail Integration
Interaction of Configuration Elements: Calls To Voice Mail
Interaction of Configuration Elements: Calls From Voice Mail
SCCP Voice-Mail Integration Configuration Procedure
Step 1: Create MWI Extensions
Step 2: Create Voice-Mail Ports
Step 3: Create Line Group
Step 4: Create Hunt List
Step 5: Create Hunt Pilot
Step 6: Configure Voice-Mail Pilot
Step 7: Configure Voice-Mail Profile
Cisco Unified Communications Manager Phone Configuration for Voice-Mail Usage
Cisco Unity Configuration for Cisco Unified Communications Manager Integration
Step 1: Launch Integration Tool
Step 2: SCCP Cisco Unified Communications Manager Integration
Step 3: SCCP Cisco Unified Communications Manager Integration
Step 4: Update Cisco Unity-Unified Communications Manager TSP
Cisco Unity Subscriber Configuration
Create New User Example
Summary
References
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Implementing Cisco Unified Video Advantage
Overview
Objectives
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Cisco Unified Video Advantage Overview
Cisco Unified Video Advantage Components
Cisco Unified Video Advantage Component Interaction
Cisco Unified Video Advantage Supported Multimedia Standards
Cisco Unified Video Advantage Communication Flows
How Calls Work with Cisco Unified Video Advantage
Video Call Bandwidth for Audio and Video Channels
Cisco Unified Video Advantage Configuration in Cisco Unified Communications Manager
Step 1: Setting the Maximum Audio Codec and Video Call Speed Allowed Per Video Call
Step 2: Setting the Maximum Allowed Bandwidth Used by Video Calls for Locations
Step 3: Required Phone Configuration Settings for Video Support
Step 4: Verification of Phone Configuration
Cisco Unified Video Advantage Installation
Step 1: Cisco Unified Video Advantage Hardware Requirements
Step 2: Cisco Unified Video Advantage Software Requirements
Step 3a: Cisco Unified Video Advantage Installation – Preparation Checklist
Step 3b: Cisco Unified Video Advantage Installation
Cisco Unified Video Advantage Verification Tools
Cisco Unified Video Advantage Verification of Camera
Active Call Verification with the Diagnostic Tool
Summary
References
Module Summary
References
Module Self-Check
Module Self-Check Answer Key
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