Computer Systems Division (May, 2000)
Page 1 of 7
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Toshiba Information Systems (UK) Limited
Computer Systems Division
Section One – Company Information
(This section should be completed by a senior representative of the organisation such as the
Company Principle, Managing Director or Senior Partner)
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Toshiba Information Systems (UK) Limited
Training Needs Analysis and Skills Assessment – Education Centre
Computer Systems Division (May, 2000)
Page 2 of 7
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Toshiba Information Systems (UK) Limited
Training Needs Analysis and Skills Assessment – Education Centre
Computer Systems Division (May, 2000)
Page 3 of 7
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SECTION 1.1 – COMPANY INFORMATION
Name of Organisation
Business Address
Telephone
Facsimile
E-mail
Number of Employees
Turnover 1
Named Contact(s)
Please provide the names and positions of the senior personnel within your organisation responsible for the areas of
sales, marketing, training, personnel/HR, technical support and engineering support
Name
1
Position / Job Title
Please detail your organisation’s turnover during your last financial year ending, stating whether this relates to year-end
March 31st, 1999 or March 31st, 2000.
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Toshiba Information Systems (UK) Limited
Training Needs Analysis and Skills Assessment – Education Centre
Computer Systems Division (May, 2000)
Page 4 of 7
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SECTION 1.2 – SERVICES PROVIDED
Which of the following services does you organisation either currently offer, or plan to offer in the short to mid-term, to
support and enhance your current business objectives. If there are any services that are not explicitly described on the
list please document these in the areas provided at the end of this section.
Currently
Offered ()
Type of Service
Plan to
Offer ()
Estimated Date
Of Introduction
Sales Account Management
Small-Office Home-Office (SOHO) accounts
Government, education and public sector accounts
Small/Medium Enterprises (SME) accounts
Corporate accounts
Other areas of Account Management (please state/describe)
1)
2)
3)
Telesales (including off-the-page and catalogue sales)
Telemarketing
Training and customer education
Pre-sales site survey
Installation and configuration (notebook, desktop and/or server)
Internet/Intranet systems development
Pre-sales consultation and/or technical support
Post-sales technical support and troubleshooting
Telephone support helpdesk
Provision of onsite engineers and/or support personnel
Workshop and other repair services
Other services (please state/describe)
1)
2)
3)
4)
5)
6)
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Toshiba Information Systems (UK) Limited
Training Needs Analysis and Skills Assessment – Education Centre
Computer Systems Division (May, 2000)
Page 5 of 7
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SECTION 1.3 – SALES, SERVICE AND SUPPORT ROLES
Please provide a headcount analysis of the people within your organisation who currently fulfil the following role and/or
job function. In addition, if you are planning to introduce any of these roles into your organisation, or develop those
currently existing due to expansion or business growth, please also detail your expected number of employees at the
end of the financial year to March 31st, 2001.
Currently
Employed
Role / Job Function
Plan to
Employ
Sales Account Management
Small-Office Home-Office (SOHO) accounts
Government, education and public sector accounts
Small/Medium Enterprise (SME) accounts
Corporate accounts
Other areas of Account Management (please state/describe)
1)
2)
3)
Telesales (including off-the-page and catalogue sales)
Telemarketing
Training and customer education
Pre-sales site survey
Installation and configuration (notebook, desktop and/or server)
Internet/Intranet systems development
Pre-sales consultation and/or technical support
Post-sales technical support and troubleshooting
Telephone support helpdesk
Provision of onsite engineers and/or support personnel
Workshop and other repair services
Other services (please state/describe)
1)
2)
3)
4)
5)
6)
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Toshiba Information Systems (UK) Limited
Training Needs Analysis and Skills Assessment – Education Centre
Computer Systems Division (May, 2000)
Page 6 of 7
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SECTION 1.4 – SPECIFIC SALES TRAINING ALREADY RECEIVED
In order that we are better able to understand the total training needs of your sales organisation, please could you
indicate the names of the personnel, their job title or role and the types of training they have already received.
Employee’s Name
Job Title/Role
Training Received
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Thank you for taking the time to fill in this form, the information and feedback you have provided is greatly
appreciated and will help to ensure we are able to develop training programmes that address your specific
needs and requirements.
Please could you return this form to the CSD Education department as soon as possible.
CSD Education Department (PDP Course)
Toshiba Information Systems Education Centre
c/o Toshiba Electronics (UK) Limited
Riverside Way
Camberley
Surrey
GU15 3YA
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Toshiba Information Systems (UK) Limited
Training Needs Analysis and Skills Assessment – Education Centre
Computer Systems Division (May, 2000)
Page 7 of 7
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Telephone : 01276-694900
Facsimile : 01276-694614
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Toshiba Information Systems (UK) Limited
Training Needs Analysis and Skills Assessment – Education Centre