Computer Systems Division (May, 2000) Page 1 of 7 ________________________________________________________________________________________________ Toshiba Information Systems (UK) Limited Computer Systems Division Section One – Company Information (This section should be completed by a senior representative of the organisation such as the Company Principle, Managing Director or Senior Partner) ________________________________________________________________________________________________ Toshiba Information Systems (UK) Limited Training Needs Analysis and Skills Assessment – Education Centre Computer Systems Division (May, 2000) Page 2 of 7 ________________________________________________________________________________________________ ________________________________________________________________________________________________ Toshiba Information Systems (UK) Limited Training Needs Analysis and Skills Assessment – Education Centre Computer Systems Division (May, 2000) Page 3 of 7 ________________________________________________________________________________________________ SECTION 1.1 – COMPANY INFORMATION Name of Organisation Business Address Telephone Facsimile E-mail Number of Employees Turnover 1 Named Contact(s) Please provide the names and positions of the senior personnel within your organisation responsible for the areas of sales, marketing, training, personnel/HR, technical support and engineering support Name 1 Position / Job Title Please detail your organisation’s turnover during your last financial year ending, stating whether this relates to year-end March 31st, 1999 or March 31st, 2000. ________________________________________________________________________________________________ Toshiba Information Systems (UK) Limited Training Needs Analysis and Skills Assessment – Education Centre Computer Systems Division (May, 2000) Page 4 of 7 ________________________________________________________________________________________________ SECTION 1.2 – SERVICES PROVIDED Which of the following services does you organisation either currently offer, or plan to offer in the short to mid-term, to support and enhance your current business objectives. If there are any services that are not explicitly described on the list please document these in the areas provided at the end of this section. Currently Offered () Type of Service Plan to Offer () Estimated Date Of Introduction Sales Account Management Small-Office Home-Office (SOHO) accounts Government, education and public sector accounts Small/Medium Enterprises (SME) accounts Corporate accounts Other areas of Account Management (please state/describe) 1) 2) 3) Telesales (including off-the-page and catalogue sales) Telemarketing Training and customer education Pre-sales site survey Installation and configuration (notebook, desktop and/or server) Internet/Intranet systems development Pre-sales consultation and/or technical support Post-sales technical support and troubleshooting Telephone support helpdesk Provision of onsite engineers and/or support personnel Workshop and other repair services Other services (please state/describe) 1) 2) 3) 4) 5) 6) ________________________________________________________________________________________________ Toshiba Information Systems (UK) Limited Training Needs Analysis and Skills Assessment – Education Centre Computer Systems Division (May, 2000) Page 5 of 7 ________________________________________________________________________________________________ SECTION 1.3 – SALES, SERVICE AND SUPPORT ROLES Please provide a headcount analysis of the people within your organisation who currently fulfil the following role and/or job function. In addition, if you are planning to introduce any of these roles into your organisation, or develop those currently existing due to expansion or business growth, please also detail your expected number of employees at the end of the financial year to March 31st, 2001. Currently Employed Role / Job Function Plan to Employ Sales Account Management Small-Office Home-Office (SOHO) accounts Government, education and public sector accounts Small/Medium Enterprise (SME) accounts Corporate accounts Other areas of Account Management (please state/describe) 1) 2) 3) Telesales (including off-the-page and catalogue sales) Telemarketing Training and customer education Pre-sales site survey Installation and configuration (notebook, desktop and/or server) Internet/Intranet systems development Pre-sales consultation and/or technical support Post-sales technical support and troubleshooting Telephone support helpdesk Provision of onsite engineers and/or support personnel Workshop and other repair services Other services (please state/describe) 1) 2) 3) 4) 5) 6) ________________________________________________________________________________________________ Toshiba Information Systems (UK) Limited Training Needs Analysis and Skills Assessment – Education Centre Computer Systems Division (May, 2000) Page 6 of 7 ________________________________________________________________________________________________ SECTION 1.4 – SPECIFIC SALES TRAINING ALREADY RECEIVED In order that we are better able to understand the total training needs of your sales organisation, please could you indicate the names of the personnel, their job title or role and the types of training they have already received. Employee’s Name Job Title/Role Training Received ___________________________________________________________________________ Thank you for taking the time to fill in this form, the information and feedback you have provided is greatly appreciated and will help to ensure we are able to develop training programmes that address your specific needs and requirements. Please could you return this form to the CSD Education department as soon as possible. CSD Education Department (PDP Course) Toshiba Information Systems Education Centre c/o Toshiba Electronics (UK) Limited Riverside Way Camberley Surrey GU15 3YA ________________________________________________________________________________________________ Toshiba Information Systems (UK) Limited Training Needs Analysis and Skills Assessment – Education Centre Computer Systems Division (May, 2000) Page 7 of 7 ________________________________________________________________________________________________ Telephone : 01276-694900 Facsimile : 01276-694614 ________________________________________________________________________________________________ Toshiba Information Systems (UK) Limited Training Needs Analysis and Skills Assessment – Education Centre