Factory Mutual Insurance Company

P.O. Box 7500 Johnston, RI 02919 USA
T: 401 275 3000 F: 401 275 3029 www.fmglobal.com
For Immediate Release
May 2, 2011
Media Contact
Steve Zenofsky, APR, Media Liaison
Phone: (401) 415-1945
E-mail: Steven.Zenofsky@fmglobal.com
U.S. Risk Managers Give Commercial Property Insurer FM Global Highest Marks
for Claims Processing, Customer Service and Underwriting Expertise
JOHNSTON, R.I. USA—A new study of U.S. corporate risk managers shows commercial property
insurer FM Global is the best among insurers at claims processing, customer service and underwriting
expertise, according to the latest independent research by Greenwich Associates, a leading financial
services research firm. Nearly 700 risk managers representing companies with annual revenue greater
than US$500 million were surveyed.
FM Global also was the only insurance carrier to rank in the top tier for all three areas, something few
companies achieve, says Greenwich Associates consultant David Fox. Such firms “stand out from
competitors with particularly high levels of client satisfaction and loyalty.”
In prior years, related Greenwich Associates studies have ranked FM Global number one in the U.S.
for claims-handling performance and number one in Canada for overall carrier quality and overall
client satisfaction.
“Carriers that receive the strongest client ratings for customer service generally share one trait: senior
leadership that is committed to customer service and puts that commitment into practice every day by
monitoring actual delivery and enforcing high standards,” says Fox.
About FM Global
For more than 175 years, many of the world’s largest organizations have turned to FM Global to
develop cost-effective property insurance and engineering solutions to protect their business operations
from fire, natural disasters and other types of property risk. With clients in more than 130 countries,
FM Global ranks #545 among FORTUNE magazine’s largest companies in America and is rated A+
(Superior) by A.M. Best and AA (Very Strong) by Fitch Ratings. The company has been named “Best
Property Insurer in the World” by Euromoney magazine, “Best Global Property Insurer” by Global
Finance magazine and was voted “Best Commercial Property Insurer” in Business Insurance’s 2010
annual Readers Choice Awards.