Name:
Address:
Contact:
Nationality:
Doreen Wilson,
President - Doreen Wilson Consulting Inc.
107 Caroline Ave., Ottawa, Ont. K1Y 0T1
(613) 729-4100
gdewilson@sympatico.ca
Canadian
WORK EXPERIENCE
Doreen Wilson Consulting Inc. – 1998-present
A consultancy that specialises in government strategic planning, business case development
and performance management. I have focused on public sector reform which includes
governance, strategic planning, change management and performance/RBM management. I
have over 20 years experience as a management consultant, working primarily with senior
managers in a range of governments as they work to effect change in their organizations
across the entire machinery of government. Capacity development plays a key role in most
projects.
I have worked within three national governments (Canada, New Zealand and the United
Kingdom) and consulted for a number of foreign governments, including Iraq, Cayman Islands,
and Tajikistan. I have most recently been engaged as a senior governance advisor to the
UNDP-Tajikistan office, responsible for strategy and mentoring. Before that completed a two
year longitudinal project training senior Iraqi officials in management development, a
programme I developed and led through graduation. And I have carried out a significant
number of National Defence business cases and organizational change management projects.
Significant clients include UNDP, CIDA, National Defence, CFIA, NCC, Public Works and
Government Services Canada and the New Zealand government. Recent projects, along with
relevant senior clients, are listed at the end of this cv.
Senior Policy Analyst, State Services Commission (SSC), Wellington
1 April 1996 to 1 April 1998 (two year contract)
I was a senior policy analyst with the State Sector Development Branch (SSDB) within the SSC.
The Branch is concerned with the long-term development of the machinery of the State
sector. Projects I had responsibility for included the completion of The Spirit of Reform, a
landmark evaluation of the New Zealand government reforms by Professor Allen Schick
published in 1996. I was then responsible for a programme of “second generation reform”
based on the report’s findings and included an extensive speaking tour of New Zealand.. I was
also the SSC strategic planner.
Principal Consultant, Consulting and Audit Canada (CAC), Ottawa, Ont. 1992-1995
Principal consultant in the Financial and Innovative Services Delivery team of CAC, a full cost
recovery management consulting organisation within government. Our team provided advice
on a range of innovative public sector reform models possible in government, including SOAs
and Separate Employer status. I also advised on the use of full cost recovery, business
planning and business case development. As a principal consultant I marketed projects,
managed teams of consultants, met revenue targets and ensured delivery of results.
Corporate & Business Planner (Grade 7), Forensic Science Service, Home Office, London, UK
1991-1992
I worked directly with the newly appointed Chief Executive of the Forensic Science Service
(FSS), as her corporate planner. The FSS was being established as a Next Steps agency and,
more importantly, was moving to full cost recovery. The labs, as of 1991, were to provide
services to the 41 police forces of England and Wales on a customer basis. I developed the
strategic and business plans and performance targets.
Forensic Serologist, Royal Canadian Mounted Police, Regina, Sask. 1980-1989
I was a forensic scientist in a regional crime lab of the RCMP. My area of specialisation was
serology, which involves the analysis of body fluids for identification. My responsibilities
included crime scene investigation, scientific analysis, and testifying at all levels of court,
particularly for violent crimes.
EDUCATION
B.Sc. (Honours) (Microbiology)
Sloan Fellowship (M.M.Sc. equivalent)
U. of Toronto (Trinity College), 1979
London Business School, 1990
PUBLICATIONS (selected)
Next Steps: inside perspectives on civil service reform in the United Kingdom; OPTIMUM;
Spring 1993 (co-authored with David Wright).
Special Operating Agencies: Business Plans and Annual Reports; published for the Canadian
Centre of Management Development in a Management Series; 1996.
Précis of The Spirit of Reform: Managing the New Zealand State Sector in a Time of Change;
PUBLIC SECTOR; December, 1996.
Areas of Expertise and Sample Projects
Public Sector Reform
 Completed governance strategy for
UNDP-Tajikistan focused on launching
several reform projects within
government. Client: UNDP-Tajikistan
 Completed international governance
paper on institutional reform in the UK,
Australia and Great Britain. Client: Penny
Gotzamann, TBS.
 Provided expert advice on Public Sector
Reform Programme for Government of
Iraq. Late 2008 – early 2009. Client:
CIDA/UNDP- Iraq (Sylvia Fletcher, Head of
Governance, UNDP- Iraq).
 Worked with a number of SOAs on
agency related issues, such as cost
recovery,
framework
documents,
business plans, authorities, performance
review.
Clients included Translation
Bureau, CAC, CORCAN, Passport,
Capacity Building
 Initiated and participated in Capacity
Assessment of Aid Coordination Unit in
SCISPM (Central agency in Government
of Tajikistan) resulting in strategy for
institutional strengthening and capacity
development plan.
Client: UNDPTajikistan and Government of Tajikistan.
April 2012.
 Mentored governance team in UNDPTajikistan, a team comprised of Tajik
nationals. Client: UNDP-Tajikistan
 Project leader on 18 month Public Service
Management training programme for 20
Iraqi senior managers, sponsored by the
Governance Team, UNDP-Iraq.
I
developed the programme, hired the
supporting consultants and led training
on strategic and business planning. Late
2006 through July 2008. Clients:


Measurement Canada, DND Married
Quarters.

Worked with three national governments
in their public sector reform programmes
at the policy and machinery of
government level (UK; Canada; New
Zealand)
Development of a Public Administration
Reform portfolio of projects in Tajikistan, 
including developing capacity for the
monitoring of MDGs within Central
Agencies
(Ministry
of
Economic
Development and State Investment
Committee) and local Government.
CIDA/UNDP – Iraq; Annie Demirjian.
Amended existing Board Manual for
Nunavut Housing Corporation, and
developed training curriculum for 25
Local Housing Organization Boards in
each the 25 remote communities in the
Territory of Nunavut Client: Nunavut
Housing Corporation
Planned and facilitated conference for
members of the transitional Iraqi
government on Decentralization and
Local Governance. I both facilitated and
acted as content expert. Conference held
in Beirut, December 2004. Clients:
CIDA/UNDP- Iraq
 Carried out Performance Assessment
Framework and RBM training for
managers of various line and central
Ministries in Kazakhstan, for UNDPKazakhstan. October 2011
 Capacity Development training of UNDP
Tajikistan staff (Governance and other
pillar areas) Spring 2011
Strategic Planning
 Developed strategic direction and action
plan for Governance Team, UNDP-Iraq.
Mid -2006. Client, Annie Demirjian, Head
of Governance, UNDP-Iraq.
 Developed Five Year Public Programming
Strategy for NCC. Client: Gilles Lalonde
 Completion of strategic intent, and
associated organizational changes, for
ADM (HR-Civ) DND. Outcome was new
organizational design aligned to revised
strategy. Client: ADM (HR-Civ) Monique
Boudria, DND.
 Development of Governance Strategy for
UNDP office. Client: UNDP-Tajikistan.
Financial Analysis & Change Management
 Review of viability of revolving funds
within PWGSC.
Required financial
analysis of past five years; policy impacts
and recommendations for future
authorities and operation. Client: SFO
Ralph Sprague of PWGSC
 Completion of business case/ASD analysis
regarding the Future of Land Forces
Manitoba for DND. Directed task force in
preparing an options analysis for possible
base closure.
Client: Major General
Dempster, DND
 Directed business case examining the
cost-benefits of strategic airlift within
DND.
Client: Major-General Doug
Dempster.
Faciliator
Business Planning
 Facilitated strategic planning session for  Carried out strategic review of Canadian
Board and subsidiary Boards of Federal
Forces Recruiting, Education, and
Bridges Corporation.
October 2008.
Training (CFRETS) within the Canadian
Client: Micheline Dube, CEO.
Forces leading to a business case. Our
review looked at governance, results,
 Facilitated NCC Board workshop. January
trends, cost, efficiency, effectiveness and
2007. Client: Marcel Beaudry, Chairman
relationships and made structural and
NCC.
non-structural recommendations for
 Facilitated Rent Review workshop for
improvement. Clients: ADM (HR-Mil),
NHC, April 2011. Client: Alain Barriault,
Major General Couture, and VCDS Vice
President NHC.
Admiral Gary Garnett.

Completed Departmental Business Plan
for CFIA, June 2011.
Client: Peter
Everson
REFERENCES
Douglas Dempster
Assistant Secretary General NATO (retired)
80 MacDonald St
Ottawa, ON K2P 1H6
613-230-6721
ac.boutilier@hotmail.com
Peter Everson
CAE & Executive Director
Canadian Food Inspection Agency (CFIA)
Audit, Evaluation and Risk Oversight
1400 MERIVALE ROAD, TOWER 2, Floor 1, Room 141
Ottawa, Ontario K1A 0Y9
Canada
613-773-5759
Peter.Everson@inspection.gc.ca
Annie Demirjian
Practice Leader
Democratic Governance Practice
UNDP Regional Centre
Grosslingova 35 811 09, Bratislava
SLOVAKIA
annie.demirjian@undp.org
421 917 472 548 (mobile)
Don Moors
Manager Rental Housing
Nunavut Housing Corporation – Headquarters
Arviat, Nunavut
867-857-3002
dmoors@gov.nu.ca