Medical Office Specialist Course Syllabus
Course Title: Medical Office Specialist
Program
Meeting Schedule: 8:00 a.m. to 3:30 p.m.
School Year: Spring 2011
Office Telephone Number: 573-334-0826x6602
Room Number: 202
Instructor: Emily Dailey
I. Course Philosophy:
Medical Office Specialists work in healthcare facilities as administrative secretaries,
receptionists, unit/ward secretaries, accounting clerks, medical billing specialists, medical claims
analysts, medical office coders, or office supervisors. Today’s rapidly changing and demanding
medical office environment requires skills in office administration, medical transcription,
communication, electronic medical records and medical office operations.
II. Course Description:
The CTC Medical Office Specialist program is a semester long program. The first month focus
will be on basic office skills, while the second phase provides emphasis in selected areas of
concentration in the medical office.
Medical offices, hospitals, and clinics have a medical office specialists to manage phones,
schedule patient appointments, explain clinic policy to patients, receive and deliver messages,
process incoming and outgoing mail, receive calls from hospital labs and x-ray, take prescription
refill messages, schedule patient hospital admissions, file medical reports and insurance forms,
pull patient charts, complete insurance and other forms, open the office in the morning, and
maintain the reception area.
This certificate prepares students for the ever-changing field of medical reception, and graduates
can find employment in medical offices, hospitals, clinics, insurance companies, and nursing
homes.
III. Prerequisite:
None
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IV.
Learning Objectives:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Gain skills in patient relations, reception, medical records, computers, scheduling,
coding, and billing.
Obtain skills in human relations, data processing, communication, electronic medical
records and medical office operations.
Differentiate the roles of the healthcare team, elements of successful leadership, and
problem-solving strategies
Discuss and use medical terminology
Discuss verbal and nonverbal communication, including gender differences, cultural
awareness and sensitivity, and the elements of speaking and listening
Discuss the knowledge and skills required of a medical receptionist
Discuss the basic elements of billing and coding
Complete a professional resume'
Explain job searches and correct interview techniques
Demonstrate good customer service techniques
Use office equipment, electronic medical records, and the Microsoft Office suite
V. Teaching –Learning Strategies
1. Lectures
2. Written Assignments
3. Group projects/presentations
4. Text Review
5. Labs
VI. Textbooks needed:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Medical Keyboarding. Glencoe/McGraw-Hill, 2000. (paperback)
Larsen, William D., (2009). Computerized Medical Office Procedures, Saunders.
Leonard, Peggy, (2007). Quick & Easy Medical Terminology, Saunders, 5th ed.
Buck, Carol, (2010). Step-By-Step Medical Coding, Saunders.
Rutkosky, Seguin, Rutosky, (2008). Microsoft 2007, Marquee Series.
Medical Transcription, Fundamentals & Practice, (2007). 3rd ed.
Math Basics for the Health Professional
Gilbertson, Lehman (2009). Fundamentals of Accounting, South-Western.
The Practice of Medical Billing and Coding, ICDC Publishing, Prentice Hall.
EHR: Understanding and Using Computerized Medical Records, 1st Edition
Medical Assisting. (2002) Lindh, Pooler, Tamparo, Cerrato. Delmar (paperback)
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VII.
Supplies needed
a. Memory stick- 1GB
b. Highlighters
c. Calculator that can do fractions
i. Suggested calculator: TI-30XA ($12.94 at Wal-Mart)
d. Index cards
VIII.
Course Content/ Outline:
See attached sheet.
IX. Evaluation:
Grades will be determined by the following formula:
Class Participation/Attendance
Class Assignments
Tests/ Pop Quizzes
Labs (Computer, Medical Assisting)
30%
30%
20%
20%
X. Grading Scale for this course will be:
a. You MUST maintain a 72% or better to pass the program.
92%-100%
82%-91%
72%-81%
62%-71%
0%-61%
A
B
C
D
F
XI. Academic Dishonesty:
Academic honesty is a necessary characteristic of all students at the Cape CTC. Academic
dishonesty is not acceptable behavior. Academic dishonesty includes the following: any action
involving cheating or deception done to improve a student’s grade and any action that aids
another student in committing an act of academic dishonesty. Some examples of academic
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dishonesty are copying test or homework answers, copying written material and presenting it as
one’s own, and letting another student copy one’s work. Students presenting it as one’s own, and
letting another student copy one’s works. Students involved in cheating on test, homework
assignments, research papers, etc. will be penalized. A portion of the penalty will include a zero
for the project with no opportunity for making up the work. A record of the cheating offense will
be included in the students’ discipline folder.
XII.
Special Services
IDEA ( Individuals with Disabilities Education Act)
The Special Services Department provides students with handicapping conditions the opportunity
to fulfill their potential through appropriate individualized educational programming. Emphasis
upon alterative learning techniques and strategies enable the students who receive special services
to complete course requirements that are relative to their ability levels. Scope and intensity of
services are available on a continuum of support services and vary according to the student’s
specials needs.
ADA (Americans with Disabilities Act)
If you have specials needs as addressed by the Americans with disabilities Act and require course
materials in alternative formats, notify your course instructor immediately. Reasonable efforts
will be made to accommodate your special needs.
XIII.
Teacher’s Attendance Policy:
In an accelerated learning model, interaction is foundational to synergy. In other words,
we are covering material that most Community Colleges cover over an 18 month period.
We are doing it in 26 weeks. The format, therefore, necessitates class attendance. In the
event of an emergency, adult learners should contact the facilitator as early as possible to
review make up policy. All participation points will be lost the day of an absence.
Participation points vary from subject to subject. 10-20 points can be possible.
Homework assigned for that day, must be turned in the following school day to get full
potential points. If handed in late, a 10 point deduction will automatically be taken off.
If a student is tardy coming or leaving class by 25 minutes or more, they will lose half of
the participation points for that day.
(See attached sheet for school’s policy)
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XIV.
Examinations:
We will have an exam over every subject. You must attend class the day the examination is
scheduled. A one week notice will be given before an examination. If you have to miss an
exam, please notify the instructor as soon as possible. 10 points will automatically be deducted
off the test if the student needs to be absent.
XV.
Final Grades:
a. Grades will handed to you on the following up meeting after the internship with
any final homework that the Instructor has. This will be done once all
evaluations are handed back to the instructor after the end of the semester
internship
XVI.
Graduation
a. Graduation will be held the week after the internship is completed. At this time
you will receive your certificate. Family and friends are welcome; the school
will provide a cake.
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Course Schedule: (changes permitted)
Week
Course
Required Reading
1
Microsoft Office Word 2007 (Lab)
Using Computers in the Medical
Office
2
Microsoft Office Excel 2007 (Lab)
Using Computers in the Medical
Office
January
17th
3
MLK JR DAY
NO CLASSES
Microsoft Office PowerPoint 2007
Using Computers in the Medical
(Lab)
Office
4
Medical Terminology 1-7
Quick & Easy Medical Terminology
5
Medical Terminology 8-14
Quick & Easy Medical Terminology
6
Typing Medical Documents (Lab)
Medical Keyboarding
7
Computerized Medical Office
Computerized Medical Office
Procedures (Lab)and Office
Procedures using Medisoft
etiquette
February 21st
PRESIDENT’S DAY
NO CLASSES
8
Coding ICD-9
Carol Buck’s Step by Step Medical
Coding
9
Coding ICD-9
Carol Buck’s Step by Step Medical
Coding
March
18th
MID-SEMESTER
GRADES WILL BE HANDED OUT
10
Coding CPT
Carol Buck’s Step by Step Medical
11
Billing and Coding (Lab)
12
Billing and Coding (Lab)
13
Math
14
Math and Accounting
Fundamentals of Accounting
15
Medical Transcription (Lab)
Fundamentals and Practice of
Coding
The Practice of Billing and Coding
using Medisoft
The Practice of Billing and Coding
using Medisoft
Math Basics for the Health Care
Professional
Medical Transcription
April
20th-26th
16
SPRING BREAK
NO CLASSES
Electronic Health Records /
Understanding and Using
Medical Assisting (Mrs. Drury’s
Computerized Medical Records
room 307)
Basic vitals, height and weight,
infection control
17
Medical Assiting/ Building a
Winway Resume Deluxe-computer
Professional Portfolio
software
May 13th
LAST DAY OF CLASS!
CONGRATUALATIONS!
20-23
Internship
May 16th – June 3rd
May 31st
MEMORIAL DAY
More than likely your place of
internship will be closed
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Cape Girardeau Career and Technology Center
Medical Office Specialist
Attendance, Tardy, and Call-in Policies and Procedures
Attendance:
Students are to maintain regular attendance at all scheduled class meetings and internship dates.
However, the Cape Girardeau CTC understands that our adult students have responsibilities and
emergencies that might prevent them from attending class.
Therefore, students are allowed 38 hours of absences, before financial aid and certification are
affected.
If a student exceeds 38 hours of absence, he or she can appeal in writing to the school’s director.
Along with the appeal, the student should include any supporting documentation regarding the
reason for the absence.
No absences will be excused (nor will an appeal be accepted) until the student has exceeded 38
hours of absence.
Tardy:
If a student is late to a class hour by 25 minutes or more, or leaves class early by 25 minutes or more,
that hour will be counted as an hour of absence.
Call-in:
Students are to call-in to their instructor whenever they are unable to attend class, or work at their
internship site. Our phone system will allow messages to be left for the instructor if our switchboard
has not yet opened for the day.
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