annex

AIR INDIA LIMITED

Tender No.

GH/Comp/NRT/086

TENDER FOR GROUND HANDLING AT NARITA (NRT)

Dear Handling Agent,

Sub: Ground Handling at Narita International Airport (NRT)

Air India Limited solely at its discretion desires to award Contract for availing

Ground Handling services on " Comprehensive basis " comprising of Passenger

Handling, Ramp handling, Cabin Cleaning and Cargo Handling services OR " Individual

/ Partial Services basis " for one or more service component as referred under

Comprehensive basis above, to its flights at Narita Airport. We request you to submit your offer for handling AI flights at Narita in the format given below.

You are requested to submit your 'Sealed Offer' on or before 11 th January, 2013, by 1600 Hours in the office of Manager-East Japan, Air India Ltd., Imperial Hotel

Tower, C-6, 11F, 1-1-1, Uchisaiwaicho, Chiyoda-ku, Tokyo, Japan 100-0011 .

Following Annexure are enclosed with this Tender Document. a) Annex I - AI Current schedule of operations at NRT and information on Estimated cargo load. b) Annex II - Resource requirement, procedures and service standards expected. c) Annex II A - Proposed Service Level Agreement (SLA) d) Annex III - AI’s Service requirements as per IATA AHM

810, 2008 Version. e) Annex IV - Handling Company profile f) Annex V - Requirements of Commercial offer. g) Annex VI - Integrity Pact Program.

Your offer should be in "Two Separate Sealed Envelopes" as given below:

ENVELOPE - 1: "HANDLING COMPANY PROFILE"

Please provide information regarding your Company in general and your capability to provide ground-handling services at Narita Airport (NRT) in particular. Your information must reply points mentioned in Annex IV of this Tender document. "PLEASE DO NOT QUOTE RATES

IN THIS ENVELOPE ."

Page 1 of 60


Tender No.

GH/Comp/NRT/086


ENVELOPE -2: "COMMERCIAL OFFER -GH"

AI’s requirement of Ground Handling services as per IATA AHM 810, 2008 version is specified in Annex III. Please also refer Annex II and Annex II A, for AI's Resource

Requirement, Procedures and Service standards expected as well as Proposed Service

Level Agreement (SLA), which are expected to be met for flight handling. Please submit your quotation in the format as given in Annex V, for providing the resource and service requirements and complying all the terms and conditions as given in Annex V of this

Tender Document.

It may please be noted that, both the sealed envelopes must be clearly super-scribed as stated above and submitted before the due date. Responses received after the due date, time and incomplete response are liable to be disqualified.

The offers received will be opened on 15 th January, 2013 at 1100 hours , in the office of the undersigned in the presence of those bidders who are interested in being present.

Initially, the Technical offers (Envelope I) will be opened. Subsequently, the Commercial offers (Envelope II) will be opened if possible for those bidders who meet AI requirements technically under Annex IV. AI reserves the right to accept or reject any bids at its own discretion.

If you require any clarifications, please contact Mr. Ujjwal Ghosh, Manager-East Japan,

Air India-Tokyo, Tel: 03-5157-5591/5597 Fax: 03-3508-0265 or Email : tyoaimgr@mb.point.ne.jp.

We shall appreciate if you confirm your participation in this tender.

( Ujjwal Ghosh)

Manager-East Japan

Air India Limited

Page 2 of 60


Tender No.

GH/Comp/NRT/086


ANNEX – I

AI CURRENT FLIGHT SCHEDULE AT NRT

DAY OF OPERATION AT NARITA FLIGHT

NUMBER

MONDAY/WEDNESDAY/

THURSDAY/SATURDAY/SUNDAY

AI 306/307

NOTE:

AIRCRAFT

B777/B787

DEPARTURE

STATION

DEL D 2115

NARITA DESTINATION

STATION

A 0800

D 1130

DEL A 1800

1) The Schedule provided above is the current schedule. It may be clearly noted that Schedule is subject to change & intimation of the same will be provided with reasonable Notice.

2) Any changes in schedule with reasonable notice will not be a ground for seeking any price escalation by Handling Agent.

A/C configuration:

Passengers

F J

(Subject to change without notice)

Y

ULD Configuration\

Pallet Container

A330-200

B777-200LR

B777-300 ER

B-787-800

-- 24 255

08 35 195

04 35 303

-- 18 238

04 14

04 18

06 24

05 12

Note : Aircraft type and configuration - subject to change without notice.

Average projected Cargo Tonnage per flight

Export 8 Tons approximately per flight

Import 8 Tons approximately per flight

Page 3 of 60


Tender No.

GH/Comp/NRT/086


ANNEX - II

RESOURCE REQUIREMENTS, PROCEDURES AND

SERVICE STANDARDS EXPECTED

1.

PASSENGER HANDLING

1 Flight Supervisor Pax Handling.

1 Back Office Staff on all flight days

1 Lead Agent Liaison with Ramp / Bag- room / Connections / Cleaning / Catering

/ Baggage Reconciliation and other concerned agencies.

1 Service desk/Ticketing Counter- collecting excess baggage/Cash Collection, looking after upgrades / downgrades.

1 load controller.

1Service Control Agent for accounting the correct count of check-in passengers as well as ensuring closing all E tickets. Also to take care of pre-flighting.

7 check-in agents ( 2 premium and 5 economy class).

2 Departure gate staff for Transit count and Departure count. (Additionally 4

Check in staff to be multi tasked after closure of counters ) Will also handle

UMs/YP.

1 Transfer desk staff to facilitate transfer passengers.

Load sheet/flight documents to be delivered to Aircraft 30 minutes before ETD.

2 Arrivals staff plus whatever premium passenger escort staff and UMS/YPs (load dependant)

1 Baggage services staff at the arrivals carousel to take care of PIR/DPR and all

Baggage related functions.

Delivery of the baggage shall be as per the priority specified by the Carrier.

Priority and crew baggage in arrival hall - Latest 08 minutes from ATA

Last baggage in Arrival hall - 30 minutes from ATA

Page 4 of 60


Tender No.

GH/Comp/NRT/086


WCHR staff depending on demand – can be charged at a cost per WCHR to reduce costs

The local ground handling agents will agree to provide flexible staff so that when loads are high, staffing levels increase, and when loads are lower, staffing can be reduced.

The detailed duties and responsibilities will be provided which will be attachment to the GHA.

All these Agents should be available for AI flight Handling on dedicated basis.

PROCEDURES & SERVICE LEVELS AND DUTIES

- The staff will carry out the duties as given below following the procedures as given

- Courteous and efficient service with a Smile is most important parameters for quality of service to the Passenger.

Extra care must be taken and all possible assistance must be provided to elderly passengers, physically challenged, ladies with children, UNMs and

-

VIPs/CIPs.

Check In counters to be opened 03 Hrs before departure and will be closed at least 45 minutes before departure.

Passenger Checkin should be done in handling company’s DCS system.

- Agents will ensure that excess and /or oversized hand baggage is not allowed and gate withdrawal of such bags must be avoided

- Liaison Agent will monitor Check In activity, close counters in time and release containers from baggage room for timely closing aircraft holds and

- ensuring on time departures.

Flight Supervisor along with the Service controller will ensure Total

Compliance of Error Free APIS transmitted to INDIA .

- Liaison Agent will also monitor and ensure connection of baggage, destination wise loading plan for baggage, and compliance with baggage reconciliation.

- First/Executive class/VIP/CIP passengers with their baggage must be assisted right from the curb point reception desk till check in and later to the Lounge and then to the aircraft.

- All passengers must be on board at least 15 minutes before departure.

In case of passenger gate no show; timely action must be taken to off load his baggage to avoid delay to flight departure.

Agents knowing Hindi or any other Indian language over and above -

English will be preferred

- AI may choose to provide its own Indian uniform for the staff at appropriate time. Till then the Handling Agent will provide them with their uniforms.

- AI will provide initial training on AI specific systems and procedures by deputing an instructor. The Handling Agent will depute max number of

Page 5 of 60

-

-

-

-

-

-

Tender No.

GH/Comp/NRT/086


TENDER FOR GROUND HANDLING AT NARITA (NRT) staff to undergo the training. If the Handling Agent wants additional training for their staff due to high turnover within a period of two years, the HA will agree to pay for the training on Cost to AI basis.

Departure Agents will ensure retrieving heavy/odd size/cabin restricted hand baggage at the boarding gate and after tagging, handover to Ramp for loading in Security Container/Bulk.

Before opening of counters, Flight briefing session/check-in staff to be briefed regarding any special instructions, for passenger handling before a flight as specified by the Carrier’s Duty Manager.

At all times, while rendering the Ground Handling services, safety/security procedures should not be compromised.

The Handling Company will comply with the IATA, CASA/ASOB, CAA and any other local regulations.

Handling agent is responsible to co-ordinate with the agencies appointed for provision of different services.

Periodic Review meetings (at least monthly and if requested frequently) will be held between the Carrier and the Handling Agent to review the quality of service provided and compliance of SLA review by the

Handling Agent and discuss any modifications if required. Record of

-

- such meetings and commitments will be maintained.

The Handling Agent shall make all possible efforts to overcome deficiencies in standards of service brought to their notice during the flight handling activities, with a time frame of duration of one month.

In case of delayed arrival of the flight, the handling company shall endeavor to reduce ground time to the maximum extent possible to make

-

- up the delay.

Handling Company will ensure deploying trained and authorized staff to carry out various functions under the contract.

Handling Company will ensure that Carrier’s logo, Signage’s, flight details

- and other notices as specified from time to time, by the Carrier are properly displayed at the Check-in counters and Boarding gates.

The Handling Company shall comply with the security procedure introduced from time to time.

2 RAMP HANDLING

2.1 RAMP EQUIPMENT REQUIREMENT :

02 Lower Deck Loaders, 01 Conveyor Bulk Loader, Garbage pickup, 01

Toilet flushing truck, 01 potable water truck, 02 Tugs for Ramp and 01

Tug for Baggage Room. Sufficient Container and Pallet Dollies and

Baggage Trolleys, Cargo Trailer, 01 Push back Tractor with Tow Bar for

Dep., min 08 wheel chokes, safety cones, GPU/ACU/ASU as required.

Page 6 of 60


Tender No.

GH/Comp/NRT/086


2.2

MAN POWER REQUIREMENT :

RAMP – 01 dedicated Supervisor with radio for coordination with baggage room and check-in counters and conversant with aligning Aero

Bridge, to be available A-15 till Dep.

Ramp Agents to be well trained for Eqpt. Operation, Ramp Safety and baggage Handling, ULDs restraining and locking, to be available A-15 till

Dep.

Sufficient baggage handlers for delivery of Arrival Baggage, to be available A-10 mts. till last bag delivered.

01 dedicated Supervisor in baggage room with radio for coordination with

Check in counters, Interline Agency and Ramp, to be available from D-

4hrs. till Dep.

Sufficient Baggage Room Agents for loading destination wise containers as per given loading plan, to be available from D-4 hrs till Departure.

2.3

RAMP PROCEDURES AND SERVICE LEVELS

- Ramp Equipment and manpower must be positioned on the Ramp before Arrival-15 mts

- Arrival Baggage Delivery First Bag within 08 minutes of Arr

Last Bag within 45 minutes of Arr.

Marshalling and stop signal for Arriving Aircraft on gate.

Ramp Supervisor must ensure Aerobridge is positioned safely for arriving aircraft.

All the Ramp Staff must be trained for Safety, DGR handling and should be authorized for operating ramp equipment and In Plane system.

Training records to be made available on request.

Water potability tests to be carried as per local regulations and test certificate to be made available on request - subject to audit by AI.

Ramp Supervisor to sign and return the loading sheet certifying “loading has been carried out as per given loading plan.”

All arriving Cargo must be sent to Cargo ware House not later than 60 mts of Arr. And Departing Cargo to be brought under aircraft, under security escort, at least 2 hrs. before departure.

Sr. nos of Arriving and Departing ULDs must be reported to Air India and recorded on t he loading sheet. All ULDs at the Terminal must be

Page 7 of 60

Tender No.

GH/Comp/NRT/086


TENDER FOR GROUND HANDLING AT NARITA (NRT) placed secured at designated place and any excess number should be shifted to Cargo Handling Agent’s warehouse.

Baggage cans must be released from baggage room by D-45 mts

Loading on aircraft to be complete and holds closed by D-10 mts

Pushback and Tow bar must be positioned on aircraft by D-15 mts

- Wing walkers must follow the pushback and must be available for giving final ‘move out’ signal with Marshalling Torch.

- Ramp Supervisor must ensure availability of Aerobridge operator A-15mts and D-15 mts.

- Departing baggage should be loaded destination wise as per given plan and mix can loading not to exceed ONE can per flight unless agreed by AI in certain situations.

- Handling Agent will submit for each flight 1) Baggage Room Reportcontaining the list of names with timings of the staff allocated in the

Arrival and Departure baggage rooms and report of any deviation in loading of baggage and 2) Ramp Handling Report- giving names and timings of staff allocated on ramp along with Can numbers on offloading and loading plan, duly signed by ramp supervisor.

- F/J class baggage if loaded in any other can for some reason must be reported on loading sheet.

- Baggage Room Supervisor will ensure handing over baggs received after closing of flight, for safe custody with baggage services.

- This document will form a part of GHA and will be mandatory for

Handling Agent for compliance.

- The Handling Agent will submit a weekly ULD Inventory Report and

Monthly performance report in desired format.

- The Cargo offloaded from Arrival flight will be transported to Cargo warehouse while the Postal Mail will be offloaded from the aircraft and delivered to the postal authorities.

- Only staff whose background check is done should be deployed for handling flights and should be in proper uniforms.

- In case of in-plane loading system not working, sufficient staff to be deployed to carry out unloading/loading activity manually.

- Utmost priority to be given for delivery of First / Executive class baggage.

Hence immediately on arrival, both the priority containers to be offloaded and taken to the arrival. In case of the message about first / Executive class baggage loaded in bulk same should be immediately offloaded and taken

Page 8 of 60

Tender No.

GH/Comp/NRT/086


TENDER FOR GROUND HANDLING AT NARITA (NRT) to arrival. The sufficient number of manual Loaders/Porters to be allocated for offloading of baggage in time.

- Exclusive supervision to be provided in the baggage make up, interline and baggage arrival ensuring adequate staff provided to meet the requirement.

The supervisors should liaise with various concerned agencies including security for smooth handling and to attend any discrepancies.

- All staff to be permanent staff of Handling Agency and to be in proper uniform.

- Trained staff with proper authorization for driving/operating flight handling equipment.

3

CABIN CLEANING

3.1 MANPOWER AND EQUIPMENT REQUIREMENT

01 Supervisor and minimum 12 cleaners up to a maximum of 16 cleaners, 02

Vacuum Cleaners, other approved cleaning equipments and materials in sufficient Quantities.

Storage space – Suitable space not less than 9 square meters to maintain 3 months requirement of Cabin service items, viz. blankets, head rest covers, pillow cases, trolley covers, damask napkins, trash compactor, head-sets, air sickness bags, toiletry items, paper napkins, toilet rolls.

Handling Agent should submit a monthly stock statement of cabin service items and arrange recoupment of stocks through Airport Manager, MEL.

3.2

PROCEDURES AND SERVICE LEVELS

- Complete Cleaning of Flight Deck/Cabin, thorough cleaning of the Toilets, galleys and then grooming of Cabin with change of Head rest and Pillow covers and replenishment of cabin service/toilet items, must be done on every flight as standard practice.

- Cleaners must be available ready for entering aircraft as soon as passenger deplaning is complete.

- All staff entering and exiting aircraft will be subjected to security check.

- Complete cleaning must be performed within 30 minutes without any compromise in service.

- In case delayed arrival, the ground time will of the flight will stand reduced to 01Hr 30Mts and the Handling Agent should supplement manpower to achieve desired cleaning standard within available time.

- Supervisor will submit Cabin Cleaning Report for every flight, giving names of staff allocated, the timings of starting and finishing of cleaning job and obtain signature of In-flight Supervisor/Cabin in-charge/AI Officer for satisfactory service.

- Arrangement for taking away and suitable disposal of cabin garbage should be made.

Page 9 of 60


Tender No.

GH/Comp/NRT/086


DETAILS: TURNAROUND CLEANING

FLIGHT DECK SERVICING -

- Work to be carried out under the supervision of authorized personnel.

- Disposing off litter

- Clearing waste from seat back stowage and racks

- Wiping crew tray tables

- Cleaning and tidying seats

- Mopping floor

- Cleaning flight deck windows on inside as requested

- Making of crew berths with change of linen

CABIN SERVICING –

Disposing off litter

Clearing waste from seat back stowage and overhead stowage.

Replenish relevant seat pocket items as instructed

Wiping tray tables

Cleaning and tidying seats, arrange seat belts and passenger service units

Clean floor (carpets and surrounds)

Clean telephone/ LCD Screens, any other equipment as per instructions

Wipe surfaces in pantries, galleys (sinks and working surfaces)

Wipe surfaces in toilets (was h basins/ bowls/ seats/ mirror and surrounds) and replenish toilet items as instructed

Remove as necessary, any contamination caused by airsickness, spilled food or drink and offensive stains

Empty all refuse bins/ trash compactors, replenish with new liners, boxes

Clean and tidy pantry, galley fixtures

Clean floor and floor covers extensively with vacuum cleaners

Replenish – used blankets with fresh ones, soiled duvet cover, head rest covers, pillow covers – as per instructions.

Distribute newspapers/ magazines, etc. as per instructions.

One staff to be retained to facilitate last-minute requirement, till the aerobridge/ step ladder is removed.

DETAILS: TRANSIT CLEANING:

FLIGHT DECK SERVICING -

- Work to be carried out under the supervision of authorized personnel.

- Disposing off litter

- Clearing waste from seat back stowage and racks

- Wiping crew tray tables

- Cleaning and tidying seats

- Mopping floor

- Cleaning flight deck windows on inside as requested

- Making of crew berths with change of linen

CABIN SERVICING –

Page 10 of 60


Tender No.

GH/Comp/NRT/086


Disposing off litter

Clearing waste from unoccupied seat back stowage and overhead stowage.

Replenish relevant seat pocket items as instructed

Wiping tray tables

Cleaning and tidying unoccupied seats, arrange seat belts and passenger service units

Clean floor (carpets and surrounds) with vacuum cleaners

Wipe surfaces in pantries, galleys (sinks and working surfaces)

Wipe surfaces in toilets (wash basins/ bowls/ seats/ mirror and surrounds)

Remove as necessary, any contamination caused by airsickness, spilled food or drink and offensive stains

Empty all refuse bins/ trash compactors, replenish with new liners, boxes

Replenish head rest covers/ pillow cases from unoccupied seats.

Fold blankets

One staff to be retained to facilitate last-minute requirement, till the aerobridge/ step ladder is removed.

4. FLIGHT OPERATIONS FUNCTIONS:

1. The handling Agency meets the requirements and has the approval from the Local Authority to carry out the Flight Operations functions.

2. Functions mentioned in the Section 4 of IATA SGHA 2008 (mentioned in

Annex – III of this tender document) are to be performed only by the qualified and experienced staff.

3. Staff communicating with the crew on RT should be qualified and appropriately licensed.

4. Staff handling Flight operations functions should be familiar with the

Flight Despatch activities and should be well conversant with the following activities/Functions: a) ICAO ATC flight plan format. b) Filing the flight plan with ATC. c) MET folder (collecting from local MET office/down loading from

Web site ). d) R/T Terminology. f) Operational Flight plan being supplied by vendors / carrier.

5. The handling Agency should be able to provide Flight Operations Services at the Company Designated Alternates for Narita. (i.e. Designated

Destination Alternates for NRT are ____________ in case of diversion.

6. Air India or Director General of Civil Aviation of India, singly or jointly may inspect flight operations facility of the vendor, to confirm the flight operations set up, operational capabilities and qualified manpower to provide flight operations functions.

Page 11 of 60


Tender No.

GH/Comp/NRT/086


5. CARGO: Handling of cargo in Handling Agent's Premises

For handling of cargo at Narita (NRT) the following functions would have to be performed by the Handling Agency.

Cargo Handling Services

1.

The Handling Company will provide cargo handling services as specified in

Annexure III in their warehouse and provide necessary manpower, supervision services including dedicated Customer Service Agent as specified in point No. 14.

The job requirement is given in details below.

2.

The Handling Company should hold all warehouse equipment for handling the cargo at their cost.

3.

The Handling Company will provide storage for the ULD's of the Carrier and will submit an inventory report on weekly basis to Air India personnel.

4.

The Carriers may display its signage and corporate logo on the Handling

Companies facility.

5.

The Handling Company will ensure that all Govt. formalities like (CASA, ICAO,

IATA) customs, health, safety labour and other mandatory requirements are complied with.

6.

Dangerous goods will be accepted by Handling Company's trained personnel in accordance with the latest edition of IATA DGR and Carrier's special instructions.

The staff from the Handling Company performing these functions should hold valid certificate, periodically updated.

7.

All special cargo such as VAL, PER, HUM, DGR, etc. either for Export or

Import are to be escorted, treated and stored in accordance with instructions of

AWB, IATA, Customs & Security regulations.

8.

Consumables for ULD build up of export cargo like skids, plastic cover, lashings etc. will be supplied by the Handling Agency and should be inclusive in the quoted rate.

9.

The Carrier will retain a charges collect fee of 5%.

10.

The Carrier will retain a fee, levied on issuance of DO (Delivery Order) on Import

Cargo before the consignment is delivered.

11.

No extra charges shall be applicable for providing the services at night, on

Saturdays, Sundays or legal holidays.

12.

No extra charges shall be applied to the Carrier by the Handling Co., due to the cancellation of the carrier's flight informed 6 hours, prior to STA.

13.

The handling Company will provide X-ray machines/ETD S which will be manned

Page 12 of 60

Tender No.

GH/Comp/NRT/086


TENDER FOR GROUND HANDLING AT NARITA (NRT) by trained and certified Security personnel of the Handling Agent for X-ray of all joining/transit cargo and mail.

14.

All arrival/departure activities ( AWB data & warehouse functions) inclusive of

ULD movements on Air India flights to be completed on Air India’s cargo system, i.e. Unisys’ LMS (Logistics Management System). Air India will provide access to its system.

15.

For cargo destined to points beyond NRT, onward flight/trucking details should be entered in the system.

16.

The terminal charges for export, import and transhipment consignments will be determined by marke t practice and will be charged with Air India concurrence.

Security requirement

1.

The following will be the security requirement, which will be provided by the

Handling Agent i) Strong rooms for keeping the valuable cargo. ii) Separate area to be provided by the Handling Company for retaining cargo which requires 24 hours cooling period. iii) Premises should be safe guarded by trained personnel with modern security equipment. The selected cargo handling agency, apart from following DTLR/TSA/BCAS procedures will also have to observe Air

India procedures, which will be apprised to them. iv) The Handling Agent will allow Air India Security or its authorised agency to carry out their functions in the Handling Agents warehouse. v) The Handling Agent should note that the Air India Security or its authorised agency would escort the cargo while transported to/from warehouse to Air India flight.

Standard of Service Expected and Staff Requirements : The common job requirements applicable for export/import/flight handling tarmac coordinators/customer services unit are given in details as below.

1. EXPORT / IMPORT HANDLING

The Handling Agent will be required to deploy staff depending on volume of cargo each day, 365 days a year, for handling of Import / Export cargo besides some dedicated staff as indicated. The reporting pattern of these staff shall be discussed with Air India officials prior to deployment as per flight schedule.

Functions Strength of Staff Required



Imports & Exports / Loader-Unloader As required



Customer Services Unit

(Mon – Fri office working hours 0900 to 1730 hrs)

2

Page 13 of 60


Tender No.

GH/Comp/NRT/086




Import / Export Claims Supervisor 1



Secretarial / Bill Passing / Accounts 1

(Mon – Fri 0900 - 1730Hrs )



Flight Handling (also to perform LMS functions) 2

Tarmac Coordinator - as per schedule



Supervisor to cover daily operations



Overall Supervisor (Managerial Level)

1

1

1

2.

All the staff / Supervisors should be employees on the payroll of the Company.

The warehouse staff should be well trained and qualified to operate handling equipment.

3.

All staff of the Handling Company should have valid license for handling

Dangerous Goods and meeting all IATA DGR requirements for handling of Air

India export and import cargo.

4.

The Handling Agent will ensure that due care is taken for avoiding damage to the property. The Handling Agent will also comply with all local health and safety regulations and the security parameters as drawn and established by Air India. In addition, the Handling Agency shall also be solely responsible for strictly adhering to the Local and Federal Regulations.

5.

Continuity of staff (trained) in carrying out Cargo functions to be maintained.

(A) JOB REQUIREMENTS – EXPORT CARGO

Receipt of cargo consignments in Air India warehouse, with all relevant documents to be checked by agent receiving/accepting the documents. The handling agent staff shall inspect cargo – condition or test by explosive/x-ray if required and verify labeling in the presence of Air India’s Security.

1.

Check and weigh consignment. If cargo is of valuable nature (silver, gold),

Duty Manager or Duty Supervisor to be present during weighing operation.

Correction if necessary to be made on the AWB.

2.

Reading weight / charges etc., in the presence of the freight delivering agent.

3.

Documents to be entered in the system for customs purpose, and assigned to the relevant flight as per the booking sheet, which will be given to the handling agent by Air India Sales office every day.

4.

Dangerous goods to be checked and cargo to be left in the area designated for such cargo. The Handling Company should have a licensed staff to handle dangerous goods – Export / Import in accordance with current IATA DGR and ensure that such a staff is made available for acceptance and handling of Air

Page 14 of 60


Tender No.

GH/Comp/NRT/086


India cargo containing dangerous goods.

5.

Ensure all security documentation is in order, and if not, the same to be obtained from the exporter / agent by telephone. Also a copy of the Security

Regulatory Authority letter as required by local laws is to be obtained.

6.

All customs procedures to be processed and ERL's to be delivered to customs as per customs requirement.

7.

All efforts to be made for utmost utilization of the aircraft space available.

This is to be done based on the booking sheets provided to the handler by Air

India Sales and further through telephone calls, and finally completion upon receipt of final L PM. Post Office mail and company material also to be forwarded following the above yard sticks, with the ultimate objective for total utilization of the space available.

8.

To produce a Loading Sheet for the warehouse staff to build the ULD / loose

accordingly.

9.

The warehouse staff to act on the Loading Sheet and advice the office staff, who in turn will prepare the final manifest depicting the ULD No. / loose cargo and the contents.

10.

Supplementary manifest to be prepared to account for the last minute changes on the cargo carriage.

11.

Telex messages to be sent within 1 hour of departure of flight to all concerned, regarding the joining load for the flight, with all dangerous goods details or special cargo handling details and any other required information.

12.

In case of payload / space restrictions, the cargo load to be adjusted and documents / computer to be updated accordingly.

13.

Requisite number of copies of air waybill, manifests and tally sheets to be prepared for export and import cargo to be forwarded onboard the aircraft for distribution at destination and distribution at origin, for all concerned.

14.

AV7 (CN38) postal mail copy to be collected by the handling agent from

Postal Authorities and handed over to the warehouse staff. Bags to be checked against mail documents (CN38) and x-rayed and forwarded. Likewise Post

Office mail delivered landside by Postal Authorities is received by warehouse staff and forwarded on the first available flight.

15.

Document M1 to be raised after mail has been dispatched, copies of which to be forwarded to NRT Accounts for billing, and copy forwarded to Cargo Mail

Section, Mumbai, for record.

16.

For dangerous goods, a NOTAC has to be produced, including copy of declaration and copy of relevant blue page from DG Book to be handed over

Page 15 of 60

Tender No.

GH/Comp/NRT/086


TENDER FOR GROUND HANDLING AT NARITA (NRT) to the Captain for his signature. A signed copy for Load Control Unit and flight record to be obtained.

17.

All joining valuable / perishables on board to be advised to security and cargo coordinator in the morning.

18.

To send the telexes pertaining to flight departure, i.e. valuable cargo, diplomatic mail, perishable cargo, dangerous goods, trans-shipments & HUM,

UCM and any other special handling messages to transit and destination station. For cargo offloaded, intimation to be sent to destination.

19.

To give joining cargo/mail figures once flight has departed to traffic/load

Control staff.

20.

To prepare manifest in FFM format and AWB-wise after each flight departure .

21.

To provide backlog figures as and when required.

22.

Export Tracing: - Offloaded cargo, missing cargo - relevant telexes to be sent to the various destinations until the cargo has been traced.

23.

Execute export AWB and prepare transfer at source. TFM on behalf of Air

India .

24.

In case an AWB is used from strong room, the register must be filed.

25.

To manifest and prepare documents for movement of cargo shipped by road.

26.

To handle any claims received from agents.

(B) JOB REQUIREMENTS – IMPORT CARGO

1.

Import documents brought from the Air India flights, by Air India coordinator

to be segregated into: a) Imports for NRT b) Imports for trans-shipment.

2.

NRT documents to be fed into the computer for the necessary customs clearance and AMS inputs completed.

3.

Trans-shipment documents also to be similarly fed into the computer for obtaining

the necessary release note and transfer manifest for the ultimate destinations.

4.

To book onward cargo with relevant carrier and obtain confirmation.

5.

Arrange for transport to the receiving carrier's warehouse, on or in the close proximity of the airport of arrival of transfer cargo under cover of the transfer manifest.

Page 16 of 60


Tender No.

GH/Comp/NRT/086


6.

To notify consignee or agent of the arrival of the shipment by means of Cargo

Arrival Notice and also contact them via phone or fax, and record the same.

7.

Warehouse staff to offload the cargo from Ground Handling Agent's bulk

Lorries and ULD trucks, and then break down and / or empty ULD'S.

8.

One import manifest to be given to cargo warehouse supervisor to check the actual cargo arrival in the warehouse, and pieces to be checked against the manifest.

9.

On completion of the above, status one to be sent- FLIGHT REPORT /

DISCREPANCY if any & accordingly TELE X TO BE SENT TO ORIGIN

STATION/SECURITY.

10.

Arrange for collection of DO fees as applicable and shall prepare and issue

Delivery Order to the consignee/agent, and provide a receipt copy of the DO for Air India record. The DO fee collected should be remitted to Air India.

11.

Arrange for collection of charges on 'charges collect' consignments as per the airway bills and remit the same to Air India.

12.

Release cargo to the consignee or agent upon proper release by customs and other government agencies as required.

13.

Take action in accordance with applicable instructions when consignee refuses acceptance or payment, i.e. send telex/email to originating destination, with follow-up action. IRP to be raised and sent to point of origin with a copy to

Air India.

14.

Any shipper built ULD handed over to agent / consignee must be recorded, reflecting the Condition of the ULD with ULD numbers and also to ensure that it is returned within 2 days in the same condition as and when handed out.

In the event of loss or damage, the handling agent must inform Air India, who in turn will take necessary penalty action against the agent / consignee.

15.

To report any damage on telex/email to originating station, and accordingly prepare damage report. The same to be stamped by Air India Security.

16.

All import tracing i.e. inbound missing cargo, insufficient addresses, no response from importer etc., and disposal instructions to be requested via telex by the handling agent.

17.

To do bond check every week with a copy to Air India.

18.

Trucks ex other cities to be off-loaded by the warehouse staff, and transactions are to be treated as an import inbound flight, exc ept copy 5 of the TI document is stamped by customs and should be filed.

Page 17 of 60


Tender No.

GH/Comp/NRT/086


19.

Pallet stock inventory to be carried out every fortnight, and SCM telex/email to be sent to the Manager, Cargo Operations and GH Unit, Mumbai, Air India about the same. (NRTKFAI/ BOMFVAI/ BOMFDAI/ BOMKFAI/

BOMGYAI)

20.

The container inventory to be carried out every fortnight and UCM telex to be sent to NRTKFAI/ BOMGYAI/BOMFVAI/ BOMKFAI.

2.

21.

To handle / reply to any claims received from agents / shipper / consignee.

22.

Postal mail to be handed over to Postal Authority with copy of CN38 within 2 hours of arrival of flight. Copy of receipted CN38 (signed and stamped by the

Postal Authority) along with M2 form to be forwarded to Cargo Mail Section,

Mumbai, for record.

( C) JOB REQUIREMENT - TRANSFER FUNCTIONS

1. DIP MAIL

Imports a) Prepare transfer manifest/ in-bond labels. b) All docs taken to Customs for approval and brought back to ensure all shipments trans ferred same day, if possible. c) All shipments taken physically to respective airlines' warehouse with respective transfer manifest.

Exports

Receive transfer manifest from interline carrier/trucking company - check airway bills and customs approval and other docs.

CARGO

For Import - consignments-book on telex w ith respective airlines, execute transfer manifest, and load on truck or physically take to interline carrier.

For Export - receive from trucking company/interline carrier.

(D) JOB REQUIREMENTS/ FLIGHT HANDLING - TARMAC CO-

1.

ORDINATORS

Check all incoming telexes and distribute as per flight and action accordingly.

2.

The flight coordinators to use the handling agency’s airside transportation for attending flights.

3.

The flight coordinators on duty will function and report to Air India Cargo

Sales Manager / Air India flight coordinator.

Page 18 of 60


Tender No.

GH/Comp/NRT/086


4.

Check all freight that has been built for the flights and see if anymore allocation available from load control and then organize with warehouse staff and handling agent to build the extra containers /Loose and pass weights to load control. Ensure all pallets and containers space is used to the maximum.

5.

To check if all documents/manifests are ready for the flight. If valuable cargo being accepted i.e. Gold, to be weighed in coordinators presence and ensured all documents to be amended.

6.

To check dangerous goods notification to captain (NOTAC) is made with all relevant copies attached.

7.

To advise Ramp agent the quantum of load for the flight.

8.

To accept Cat A Bag (diplomatic bag) from Indian High Commission in the morning and manifest the same with copies for Accounts NRT& BOM and copies for flight purser and flight folder.

9.

Second coordinator to monitor despatch of all cargo from the warehouse in the correct position for easy loading.

10.

All joining post office mail documents to be listed with forwarding flight details to post office on weekly basis.

11.

Incoming flight: a) Take over any Cat A Bag from the incoming Flight Purser. b) i) To check for any valuable incoming cargo. ii)

iii)

Load any joining valuable cargo in presence of Air India Security fill in valuable note.

Ensure valuable container cargo is offloaded.

iv) Incoming Valuable cargo to be taken to warehouse and stored in strong room. v) Valuable mail bags to be personally handed over to post office with receipted stamped/signed copy of CN38, and copy of same forwarded to Cargo Mail Section, Mumbai. vi) To ensure all pallets/containers/bulk cargo is correctly offloaded and same transported to warehouse. c) Second coordinator to ensure Courier is offloaded and taken to Courier Facility. d) For short landed courier appropriate telexes to be sent.

12. Departure flight:

Page 19 of 60


Tender No.

GH/Comp/NRT/086

TENDER FOR GROUND HANDLING AT NARITA (NRT) i) Hand over Cat A Bag joining / transit to Flight Purser. ii) Load joining documents / manifest in designated c ontainer. iii) NOTAC with Dangerous Goods to be shown to Captain indicating Degree of Danger of Goods/ Loading position. Signature on NOTAC to be obtained, copy to be handed over to Load Controller/flight departure file.

13. Courier accepted has to be X-rayed in coordinators presence by AI Security staff and each bag has to be tagged. Security letter has to checked and copy of tag attached. Same to be handed over to Air India Security Manager/Designated

Security Officer. Bags to be picked up by Ramp agent to be taken to aircraft and loaded. Weight to be advised to load control. monitored and

Telex to be sent on departure.

14. In regards to incoming mail on flights from India for NRT/ onward destinations, the second Coordinator to go to post office with Ramp agent driver to ensure all

NRT bound mail is delivered and documents stamped by Post Office and all onward destined mail to be taken to various airlines and handed over by the coordinator. After receiving stamped mail docs, M2 form to be prepared listing all mail bags and forwarded to Cargo Mail Section, Mumbai, with copy in our flight folder. The handing over of postal mail to Postal Authority/transfer to airlines for onward destination should be made within two hours of the arrival.

15. After flight departure all flight handling reports to be completed. All on-load / offload cargo figures to be passed to AI load control, NRT and to Mumbai by telex. All valuable / Cat A / joining Mail / AOG / Human Remains telexes to be sent. Pallet in / out inventory to be kept on daily basis and forward to Mumbai on fortnightly bas is. Daily flight record (Arr/Dep) of all revenues/stores/mail figures to be maintained.

16 . Handover on daily basis to AI, copies of i) Import/Export manifest and airway bills. ii) Import/Export cash MAP/Bank deposit slips.

(E) JOB REQUIREMENTS - CUSTOMER SERVICES UNIT

1. To handle all inquires for export/import , answer telexes, make arrangement for movement of special cargo. Pre-alert telexes for cargo needing special attention to be sent to concerned stations. Maintain records of export shipments including filing of CTM.

Sort discrepancies pertaining to export / import consignments. The customer Services

Unit will function under the direction of Air India personnel.

Functions to be performed: i) Post flight computer action on every consignment to LMS – freight delivered. ii) Import notification – by telephone / fax & e-mail iii) Telephone queries for export/import. iv) Cargo bookings.

Page 20 of 60


Tender No.

GH/Comp/NRT/086

TENDER FOR GROUND HANDLING AT NARITA (NRT) v) Tracing – mishandled cargo/ short-shipments. vi) Flight details/arrival details for export/import shipments. vii) Handle General cargo rates ( TACT ) enquiries. viii) Miscellaneous queries – Storage charges, documentation, special handling of cargo etc. ix) Postal mail statistics – AV7 statement made for each flight for Cargo Mail

Section, Mumbai with a copy to Air India. x) Auditing of flight – check air waybills for correctness of weight, dimensions, PER clause and other fields.

xi) Maintain daily Cargo uplift statistics. xii) Issue CCAs. xiii) Cover for other staff for lunch hour / vacation – six weeks each plus sick leave.

Supervisor’s additional functions:

1. Cargo Claims – export and import.

2.

Special customers/cargo requirements/projects.

3.

Handling of all queries from Indian missions regarding export, import, diplomatic mail etc.

4.

Maintenance of building / equipment including repairs.

5.

All correspondence pertaining to customer service.

General Cargo Handling Specifications

1.

Liaise with local authorities.

2.

Indicate the Handling Company is acting as handling agent for Air India.

3.

Despatch and receive all messages in connection with the services performed by the handling company, using Air India originator code, as applicable.

Maintain a message file containing all above-mentioned messages pertaining to each flight.

4.

Maintain clean, well lit facilities for handling of cargo, protecting cargo from unauthorized access and weather.

5.

Take appropriate action to prevent theft of, or damage to, cargo.

6.

Ensure safe operation of all equipment in facility.

7.

Provide acceptance/certification check for all dangerous goods to be handled per existing procedures and regulations applicable to Air India.

8.

Obtain receipt upon delivery of cargo.

9.

Maintain all files ( e.g. security, dangerous goods, live animal, human remains, mail etc ) in accordance with Air India and regulatory requirements.

10.

Check all documents to ensure shipment may be carried in accordance with

Air India’s and all applicable regulatory requirements.

11.

Place cargo under Customs’ control, if required, and clear discrepancies in accordance with local regulations.

12.

Present to Customs, as required, cargo for physical examination.

13.

Take immediate action in accordance with Air India’s and/or local authorities’ instructions in respect of irregularities, damage or mishandling of

Page 21 of 60


Tender No.

GH/Comp/NRT/086

TENDER FOR GROUND HANDLING AT NARITA (NRT) dangerous goods and special cargo shipments. Set up inspection services as required.

14.

Report to Air India any irregularities discovered in cargo handling. Research and resolve air waybill discrepancy reports.

15.

Handle lost, found and damaged cargo matters, as mutually agreed. ( Repair or repackage damaged containers/cartons for further carriage.)

16.

Notify Air India of complaints and claims, giving supporting data.

17.

Resolve customer complaints at first point of contact within established guidelines.

18.

Non-delivery notices must be completed and mailed for unclaimed shipments.

19.

Take action in accordance with applicable instructions when consignee refuses acceptance or payment.

20.

All import short shipments, damages and short landings must be telexed to the origin and transit stations and a proper short shipment and / or damage report filled out.

21.

All irregularities must be marked and updated for quick response.

22.

Balance actual daily collections.

23.

Deposit collections in Air India account and maintain record.

24.

Forward all documentation pertaining to collection to the Accounts Office.

25.

Handle company mail, as mutually agreed.

26.

All Stationary such as Customs clearing documents for import and export to be provided by handling agent as per industry practice. For example carrier certificates, inbound transfer documents etc.

27.

Handling Agent should provide his own internet access and computer to comply with Customs Regulations and submission of export declarations for comat.

28.

Cleaning of the office premises provided to AI should be arranged and provided by the handling agency.

Cargo handling on Ramp side

4.1

After off-loading of the aircraft the inbound cargo pallet and containers to be taken to AI Cargo warehouse not later than 60 minutes of arrival.

The departure cargo should be picked up from the Cargo warehouse and positioned under the aircraft for loading at least 2 hrs before departure.

4.2

Postal Mail will be offloaded from the aircraft and delivered to the postal authorities and record maintained for the delivery.

4.3

All cargo movement from/to aircraft and ramp must be under security escort and cargo should not be left unattended at any time.

4.4

The Handling Agent will ensure that all Government formalities like

CASA/ASOB, Customs, Health, Safety, Labour etc. and other mandatory requirements are complied with.

4.5

Dangerous Goods will be accepted by Handling Agent's trained personnel in accordance with the latest edition of IATA DGR and

Carrier's special instructions. The staff from the Handling Agency

Page 22 of 60

Tender No.

GH/Comp/NRT/086


TENDER FOR GROUND HANDLING AT NARITA (NRT) performing these functions should hold valid certificate, periodically updated (cooling period to be maintained).

4.6

No extra charges shall be applicable for providing the services at night, on Saturdays, Sundays or legal holidays.

Page 23 of 60


Tender No.

GH/Comp/NRT/086


Annex II-A

SERVICE LEVEL AGREEMENT

Attachment to Annex B ________

This SLA is made between the representatives of Air India Ltd (AI) (The Carrier) and

______________________________ (the Service Provider) at the location Narita Airport

(NRT) concerning service delivery standards for the ground handling services contracted between the two parties. The service delivery standards outlined below are subject to the

Carrier operating on schedule (+/- 120 minutes) and the factors being within the control of the

Service Provider. Reasonableness will be applied in the application of the standards.

The Service Provider is aware that the delivery of service standards shall not compromise safety procedures.

The service elements outlined below are expected to be complied by the service provider to the given Target Service Levels. Non compliance can result in a Penalty as given below.

1. GENERAL

TARGET SERVICE LEVELS

1.1 On Time Performance

(with permissible deviation as per AI management’s

100% decision for reasons beyond the control of H/A)

PASSENGER HANDLING

2.1

Ensure deployment of manpower as specified in

Point 1.1 of Annex –II 95%

2.2 Opening of Check In counters at STD minus 5Hrs 100%

2.3 Check In discrepancies

2.4 Instances of Baggage left behind attributable to Handling Agent

Not to exceed

03 Cases per month

NIL

3. RAMP

3.1

Baggage delivery

First bag within 08 mts.

Last bag within 45 mts.

98%

98%

3.2 Positioning push back tractor ETD minus15mts. 99%

3.3 Incident involving A/C damage. NIL

3.4 ULD inventory - weekly 100%

Page 24 of 60


Tender No.

GH/Comp/NRT/086


4. CABIN CLEANING

4.1 Cabin Cleaners to be ready to commence as soon as pax deplaning is complete

4.2 Complete the cabin cleaning functions within 30 minutes of commencement

4.3 Discrepancies in quality of cabin cleaning

97%

97%

Not more than

01 Case per month

5. OPERATIONS- Flight operations services

6.

6.1

CARGO

Export

100%

Completion of building up ULD's/bulk cargo with optimum utilization of space thereby maximizing

load : D - 3 hrs

98%

Ensure cargo moves out from warehouse and available 98% for ramp handling company to transport to the

Aircraft: D – 2.5 hrs

Supervise and ensure smooth and timely loading of all

the ULDs/bulk cargo, postal mail/CAT-A, VAL, etc. 100%

on to the aircraft : D – 30 min.

Confirm cargo load allocation from Load Control 100%

( Traffic Office ) : D -5 hrs

Sending of Pre-alert Special Handling messages 100% to concerned stations : D – 5 hrs

NOTAC to be presented to the Captain : D – 30 min. 100%

99% Sending of FFM : D + 1 hr

Ratio of cargo booking uplift

( Service Provider to follow the procedures / steps

100% as detailed in the attached Annexure IV, the standard of

service expected and staff/job requirements, Export Cargo

Flow Chart provided and any other instructions issued by

6.2

the Carrier.)

Import

Despatch of cargo to warehouse ATA + 1 hr 98%

Examination of Import cargo A + 3 hrs 98%

( Service Provider to follow the procedures / steps

Page 25 of 60


Tender No.

GH/Comp/NRT/086

TENDER FOR GROUND HANDLING AT NARITA (NRT) as detailed in the attached Annexure IV, the standard of

service expected and staff/job requirements, Inbound

Cargo and Inbound DG Flow Charts provided and any

other instructions issued by the Carrier. )

6 .3

ULD

UCM message Import - 3 hrs after ATA

Includes discrepancy , improper loading, damage, tracing ,

missing units message

100%

UCM message Export - 01 hr after ATD 100%

SCM message - weekly 100%

6.4 Safety

PER/DGR/AVI/HUM acceptance strictly as per

IATA regulation and Carrier’s requirement

100%

Non-Compliance of Service Norms

The handling agent will stand committed for providing satisfactory service for cargo/mail handling in terms of the Agreement. Any unsatisfactory service experienced or any service norm that is not complied with will be addressed as follows:

Air India will notify handling agent of any service level non-compliance noticed. Step 1.

Step 2.

Step 3.

Handling agent will respond in writing giving their investigation and action taken to prevent recurrence.

In case of repeated non-compliance of Service Norms brought to handling company’s notice, the Executive Head of the handling company will personally look into the matter and take corrective steps within 03 days and advise Air India accordingly.

Step 4. If the situation still does not improve and non-compliance of Service Norms continue, the handling company shall be levied with penalty of JPY 80,000 per default and shall be deducted from the monthly invoice under advise to the

Handling Agent.

Step 5. Any claim arising due to delay in handing over of postal mail to the Postal

Authority and loss/damage due to mishandling in the custody of the Handling

Agent, shall be levied to the Handling Agent.

7. PENALTY CLAUSE.

7.1 Delays attributed to Handling Agent beyond norms-

Up to 10 mts beyond acceptable

Page 26 of 60

Tender No.

GH/Comp/NRT/086


TENDER FOR GROUND HANDLING AT NARITA (NRT) deviation as given in 1.1 above. 10% of Handling charge for delayed flights

From 11 to 30 mts.

31 min. and above

15% of Handling charge for delayed flights

25% of Handling charge for delayed flights

7.2 Repeated non compliance of

Norms pertaining to Pax, Ramp and Cabin cleaning & Engineering

7.3

will be levied with penalty of : 5% of Handling charge for affected flights for multiple service provider.

10% of Handling charge for affected

Service requirement -

Counter opening - flights for single service provider.

Penalty per flight if not complied.

03 hours before STD - JPY 16,500.

7.4 Shortage of manpower - Deduction of payment for the short manpower supplied based on the applicable man hour rate.

8. POSITIONAL REQUIREMENTS & PENALTY APPLICABLE

A) Dedicated manpower in various areas of handling to ensure follows norms:

Service Requirement Penalty per flt if not complied

a) Wheel chocks/cones immediately upon arrival b) Container/Belt loader 2 container loaders & belt

Loader within 1 min. of arrival

JPY 16,500

JPY 16,500 c) Baggage delivery First baggage on belt

12 mins after arrival

Last Baggage 45 min of arrival

2 Baggage handler in customs d) Cargo/Mail delivery Inbound all cargo/mail delivered to

JPY 16,500

JPY 16,500

JPY 8,500

Warehouse within 90 mints of chocks ON JPY 16,500

Outbound- positioned 60 mint prior to STD JPY 16,500

e) Supervisor 1 Supervisor each under aircraft & bag room JPY 16,500

f) Cabin cleaning complete within 30 mints JPY 16,500 g) Delayed shifting of As per norms of Port Penalty amount by Port

Aircraft h) Delayed provision of within 20 mints of request JPY 8,500

Equipment on hard stand i) Any discrepancy not covered above JPY 8,500

Page 27 of 60


Tender No.

GH/Comp/NRT/086

TENDER FOR GROUND HANDLING AT NARITA (NRT) j) Statistics As per requirement JPY 8,500

Signed the Signed the

At

for and behalf of

At for and behalf of AI (Air India)

"the Service Provider" "the Carrier"

by by

Page 28 of 60

Tender No.

GH/Comp/NRT/086



ANNEX - III

COMPREHENSIVE HANDLING SERVICES REQUIRED BY AIR INDIA

LIMITED AS PER IATA AHM 810, 2008 VERSION

Section 1: GENERAL

1.1, 1.2, 1.3, 1.4.1(b), 1.4.2, 1.4.3(a), 1.4.4, 1.4.5, 1.4.6, 1.4.7, 1.4.8,

Section 2 : PASSENGER SERVICES

2.1.1, 2.1.2, 2.1.3(a), 2.1.4, 2.1.5, 2.1.6(a), 2.1.7(a, b,c,d,e,f), 2.1.8,

2.1.9(a), 2.1.10, 2.2.1, 2.2.2, 2.2.3, 2.2.4, 2.2.5, 2.2.6, 2.2.7, 2.2.8, 2.2.9,

2.2.10, 2.2.11(a), 2.2.12, 2.2.13, 2.2.14, 2.3.2, 2.3.3,

Section 3: RAMP SERVICES

3.1, 3.2.1, 3.3.1, 3.3.2(f-safety cones), 3.3.3, 3.4, 3.5.1, 3.5.2, 3.6.1, 3.6.2,

3.6.3, 3.6.4, 3.6.5, 3.6.6, 3.6.7, 3.6.8, 3.6.10, 3.7, 3.8, 3.9.1(a), 3.9.2(b),

3.9.3(a)(d)(one pushback including towbar), 3.10.1,

Interior Cleaning

3.11.1, 3.11.2, 3.11.3(from inside), 3.11.5, 3.11.6, 3.11.7, 3.11.8, 3.11.9,

3.11.10, 3.11.11, 3.12, 3.13, 3.15.1(9 Sq. Mtr.), 3.15.2, 3.15.3(b).

Section 4 : LOAD CONTROL, COMMUNICATIONS & FLIGHT OPERATIONS

4.1.1, 4.1.2, 4.2.1, 4.2.2, 4.3.1, 4.3.2, 4.4.1, 4.4.2, 4.4.3, 4.4.4, 4.4.5, 4.4.7,

4.4.8, 4.5, 4.6.1(a), 4.7.1, 4.8.1, 4.9.1, 4.9.2, 4.9.3(b), 4.9.4, 4.9.5, 4.9.6,

4.9.7

Section 5: CARGO & MAIL SERVICES

5.1.1 to 5.1.6, 5.2.1 to 5.2.4, 5.3.1 to 5.3.5, 5.4.1 to 5.4.3, 5.5.1 to 5.5.6,

5.6.1 to 5.6.4, 5.7.1 to 5.7.3, 5.7.4(a), 5.7.5 to 5.7.10.

Section 6: SUPPORT SERVICES

6.2.

1(a,c), 6.2.2(a), 6.2.3(b)(1,2), 6.3.1, 6.3.2, 6.3.3, 6.3.4, 6.3.5, 6.5.1,

6.6.1, 6.6.2, 6.7.1, 6.7.2

Section 7 : SECURITY

7.1.1, 7.1.2(b), 7.1.3(b)(2), 7.1.4(a), 7.2.1(b).

TECHNICAL HANDLING a) Technical Assistance with certification:

Section 1: 1.2.3 (j), 1.2.4, 1.3.5

Section 3: 3.3.2 (as required), 3.3.3, 3.4, 3.5, 3.7, 3.8, 3.10.1(a,h,l),

3.17 (if required)

Section 4: 4.2.1 (a,b)

Section 6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.5, 6.5.7, 6.5.8, 6.5.9.

Page 29 of 60


Tender No.

GH/Comp/NRT/086


Section 7: 7.4.2(a)(1) per carrier's security search certificate.

Section 8: 8.1, 8.2, 8.3.1( X M hrs included), 8.3.2, 8.3.3, 8.3.4, 8.4.1(b), 8.4.2,

8.4.3, 8.5.1(b) b) Technical Assistance without certification:

Section 1: 1.2.3 (j), 1.2.4, 1.3.5

Section 3: 3.3.2(as required), 3.3.3, 3.4, 3.5, 3.7, 3.8, 3.10.1(a,h,l),

3.17 (if required)

Section 4: 4.2.1 (a,b)

Section 6: 6.5.1, 6.5.3, 6.5.4, 6.5.5, 6.5.7, 6.5.8, 6.5.9.

Section 8: 8.1.1, 8.1.5( X M hrs included), 8.2, 8.3.4, 8.4.1(b), 8.4.3, 8.5.1(b).

Page 30 of 60


Tender No.

GH/Comp/NRT/086


ANNEX - IV

HANDLING COMPANY PROFILE

1.

Please furnish following information and other relevant information pertaining to your Handling Company in general and your facility and capability at Narita

Airport.

Name, Address, Contact Tel No., Fax No., e-mail address etc.

2.

Brief resume of Handling Company specifying incorporation and capabilities for providing various handling services to different aircraft.

3.

Experience as Handling Agent and the number of airlines handled at present.

Please confirm that the Handling Company has minimum 3 years of experience in

Provision of Pax, Ramp & Cargo and Technical handling Services .

4.

Please give brief description of resources held at Narita Airport & date since when providing handling services at Narita Airport. a) Manpower : No. of skilled personnel, unskilled workmen,

Supervisory, Managerial etc working with you.

Also confirm that the manpower held for handling Cargo are sufficiently trained and hold authorized valid DGR approval/certification.

Offices/other assets. b) Assets :

Details of Cargo warehouse space / facilities with location and address.

Confirm area offered to Air India for Pax/Cargo office space.

c) Equipment : No. of GS Equipment held in each type like

GPU, ASU, ACU, MDL, Push Back, Hi Loaders,

Transporters, Conveyors etc.

Cargo/Mail handling equipment.

No. of Engineering Equipment held/available for the types of Aircrafts mentioned.

Page 31 of 60


Tender No.

GH/Comp/NRT/086


No. of simultaneous wide-bodied flights you can handle .

No. of flights that you will be required to handle when AI flights are on ground - Please specify Day wise position. d) Please provide following information on airlines presently handled by you: i.

Name of Airlines ii.

Services provided iii.

Type of Aircraft iv.

Frequency v.

Type/Name of DCS handled

5.

Handling company's approx. financial turnover annually - by way of providing

Ground handling services / Cargo handling services / Technical Handling Services at New Tokyo International Airport (Narita), Tokyo. Also please specify the Cargo tonnage handled annually.

6.

Please confirm that you will be in a position to handle AI flights in AI’s own computerized DCS through MUSE/CUTE / Cargo LMS system. Necessary training will be provided by Air India Limited.

7.

Please give details of training set-up related to Pax, Ramp, Cargo, Engineering, handling activities for your staff. Necessary Carrier specific Training including

Load & Trim, Carriers DCS, LMS System, etc. as decided by the Carrier will be provided for which no reimbursement will be made to the Handling Agent by the

Carrier for deputing their staff to undergo the same. Please confirm whether the same is acceptable to you.

8.

Please confirm that you will be able to meet the resource requirement, procedure and service standards expected and SLA as given in Annex II and IIA.

9.

Please confirm the deployment of Manpower as stipulated in Annex II.

10.

Contact person with address and Tel/Fax nos – for dealing with this tender and a brief resume of the person, with whom AI will be dealing on a day to day basis, if the contract is awarded to you.

11.

Whether your company is approved/licensed handling agency by the Competent

Authority for services offered by you at Narita, where AI operates. If yes, please give details.

12.

Please confirm that you comply with all requirements under

IATA/OCAI/FAA/CASA/ASOB/OTS/local laws/rules related with safety, Labour,

Airports Authority and any other applicable regulations.

13.

GHA will be executed in the form of Annex B simplified version of IATA SGHA,

January 2008. Resources required, Procedure and Service Standards as in Annex II and Service Level agreement including penalty clause as enumerated in Annex IIA

Page 32 of 60

Tender No.

GH/Comp/NRT/086


TENDER FOR GROUND HANDLING AT NARITA (NRT) will form an attachment to the Annex B. Please confirm whether the same is acceptable to you.

14.

As an authorised Handling Agent, you are required to submit your offer for

Ground Handling services comprising of Passenger & Operations, Ramp & Cabin

Cleaning and Cargo handling services, or Individual/Partial Handling for one or more component of services referred above. However, the Carrier reserves the right to decide the tender on comprehensive handling or individual/partial handling basis at its sole discretion.

15.

Please specify if you have submitted your offer for Comprehensive handling or

Individual/Partial handling. In case of Individual/Partial Handling, please also specify component of services.

16.

Please specify the Lead-Time for commencement to provide services, if the contract is awarded to you.

17.

EVALUATION CRITERIA

The term “Ground Handling Services” means Passenger, Ramp, Cabin Cleaning &

Cargo Handling, meeting all requirements of ‘IATA Standard Ground Handling

Agreement’ Annex “A” (January 2008).

GRADING (in Points):

1) Number of years in the business of providing Ground Handling services for

Passenger flights in Tokyo.

Less than 3 years

–

0 Point.

3 to 5 years

6 to 9 years

– 1 point

– 2 points

10 years & above

– 3 points

2) Number of airports where you have Ground Handling Set up in Tokyo.

One airport

–

1 point

-

-

2 points

3 points

2 to 5 airports

6 to 9 airports

3) Do you provide Pax, Ramp & Cabin Cleaning Services at Narita International

Airport, Tokyo? If yes please advise your area of operation. (Parties who presently do not provide services at NRT will not be considered)

Only 1 Terminal - 1Point

(Please specify the Terminal Number)

More than one Terminal - 2 Points

4) Total number of client airlines to whom you are providing Ground Handling services at the NRT Airport . Less than 2 clients at NRT will not be considered.

Page 33 of 60


Tender No.

GH/Comp/NRT/086


With 2 or less client - 0 point

03 to 05 clients

06 to 10 clients

-

-

1 point

2 points

11 to 15 clients -

More than 15 clients -

3 points

4 points

5) Please indicate the Maximum number of flights you have handled during 2011 at

NRT Airport. Less than Five Hundred (500) flights annually at NRT will not be considered.

< 500 Flts.

500 – 1000 flts.

1001 -2000 flts.

2001 -3000 flts.

3001 -5000 flts

5001 & above

-

-

-

-

-

-

0 point

1 point

2 points

3 points

4 points

5 points

6) Number of Accreditations / Certifications/Approvals for Ground Handling services held by you.

One

Two

Three

Four

Five

–

–

1 point

2 points

–

–

3 points

4 points

–

5 points

& above

7) The Annual Turnover for Tokyo operation for GH of the Company in USD.

Company with Turnover of less than 1.5 Million USD will not be considered.

(USD in Millions)

< 1.5 - 0 point

1.5 to 5

5 to 10

Above 10

-

-

-

1 point

2 points

3 points

Minimum points to be obtained to be considered technically qualified for the

Evaluation process is Ten (10).

18.

Notwithstanding the above, Standard IATA Liability & Indemnity and Termination

Clause (Exit without conditions) Jan. 2008 Version must be acceptable to the

Ground Handling Agency & is a prerequisite for Technical suitability. If the prerequisite stated is not complied with, the bid will be Rejected irrespective of the

Agency meeting other Technical and Evaluation requirements .

19.

The commercial offer of only technically suitable parties will be opened.

20.

Response to be signed by Authorized Signatory with company Seal.

21.

PLEASE DO NOT QUOTE PRICE IN RESPONSE TO THIS ANNEXURE.

---------///----------

Page 34 of 60


Tender No.

GH/Comp/NRT/086


ANNEX - V

COMMERCIAL OFFER

Your Commercial offer must cover following points :

1.1 Quotation for providing a) Passenger & Operations, b) Ramp & Cabin Cleaning

& c) Cargo & PO mail or individual/partial services as per service requirements listed in Annex III and meeting the resources required/Procedures and service standards as in Annexure II.

1.2 Please note that your quotation for providing Pax/Ramp/Cargo Handling or partial services must be in the form of Annex B, simplified version of IATA January

2008 SGHA format containing the rates in the attached format as in this ANNEX

V. Service providers may quote for (a), (b), (c).

The evaluation for selecting the Service provider for services a, b, c shall be based on the best offer received separately or on a combined basis. Air India Limited reserves its right to select or reject any offer due to any reason whatsoever at its sole discretion. Air

India Limited also reserves the right to cancel the tender procedure without assigning any reasons.

Please submit your offer for comprehensive/partial handling in the format given below. All bidders who submit a comprehensive quote are required to specify individual quotes as per listing.

(A) Comprehensive / Partial Handling Charges with component-wise break-up.

SERVICES A330-200

RATES IN JPY

B 787-800

RATES IN JPY

B777-200LR

RATES IN JPY

B777-300ER

RATES IN JPY

T T/R T T/R T T/R T T/R

(a) Pax Handling and Operations

(b) Ramp Handling

& Cabin Cleaning

(c ) Cargo & PO

Mail Handling PER

KG. - Up to 15

Tons per flight

Cargo & PO Mail

Handling PER KG.

- Above 15 Tons per flight

*Comprehensive

Handling covering

(a), (b), (c ) services

Page 35 of 60


Tender No.

GH/Comp/NRT/086


* - For Comprehensive quote, bidders to consider Cargo & PO mail handling per kg rate of upto 15 Tons per flight.

NOTE: T - Transit

T/R - Turnaround.

(B) Please also furnish the list of charges for additional ground/ Engineering equipment rate in JPY per hour use.

(C) Please submit applicable category wise man hour rates

Normal Overtime

Agent

Supervisor

(D) For Technical Handling with and without Certification, price to be quoted in the following Format : i) For Technical Handling with certification :

Type of Aircraft

& Engine Type

Transit Rate in AUD

Per A330-200

Per B777-200 /PW4000

Per B777-200LR

Turnaround

Rate in AUD

Per B777-300ER

Per B787-800 ii) For Technical Handling without certification:

Type of Aircraft

& Engine Type

Per A330-200

Per B777-200 /PW4000

Per B777-200LR

Per B777-300ER

Per B787-800

Transit Rate in AUD

Turnaround

Rate in AUD

C) Additional man-hour rate

Normal Overtime

Skilled mechanic

Engineer

Storage space provided in the handling charge up to 80 square feet at no additional cost.

Additional space will be charged at JPY _______ per square feet per month.

Other charges

Page 36 of 60

1

2

3

4

5

6

7

8


Tender No.

GH/Comp/NRT/086


1.

Quote rate for Surface Transportation/Trucking between NRT to other interior points in Japan and vice-versa on per kg and per Ton basis.

2.

Terminal Handling & Storage Charges - Handling at Handling Agent's warehouse.

The terminal charges for export, import and transhipment consignments will be determined by market practice and will be charged with Air India components.

Government of India shipments and COMAT should be exempt from terminal and storage charges.

3.

Rate if any for destroying the consignment which is not cleared either by customs or consignee.

4.

Rental for office space, if any: JPY______ per annum.

TERMS AND CONDITIONS:

Please submit your response to each of the items given below.

Please specify, handling charge that shall be applicable for Handling

Technical/Diversionary flight, where there will be no change of load for commercial purpose.

Please specify any conditions, limitations, restrictions, surcharges, and levies, royalties that may be applicable on the quoted prices. Also specify if Taxes are included/excluded.

Please specify, if any accounting surcharge applicable on disbursements that may be made by you on behalf of Air India Limited to the third parties.

Please specify services you intend to subcontract if any with details of subcontractors.

No additional charge to be levied to Air India Limited for handling flights during nights, holidays, off days or for overnight stay.

Please confirm that there will be no charge for flight cancellations where the

Carrier gives more than 06 Hrs. notice.

Please note that no Escalation in Handling Charges will be Acceptable in case of

Change in Schedule of Operations.

Please quote rate chargeable on request G.S. Equipment like ACU, ASU, Heating,

GPU, additional Pushback/aircraft shifting etc.

Page 37 of 60

9

Tender No.

GH/Comp/NRT/086



Please confirm that the Handling Company will bear the cost of Operational Materials such as Plastic, Skids, Rings, Ropes for Pallets. If not, additional charges for these items to be specified

10 No Overtime will be payable if flight departure is delayed up to 120 minutes after schedule departure. Please specify Overtime rates per hour applicable for delays beyond 120 minutes of STD.

11 The payment will be made through IATA Clearing House (ICH) on monthly basis.

12 Please confirm period of validity of your Quote.

13 Please quote for a 3 year contract and specify if rates applicable will be firm for year

2 and year 3 of contract.

14 Please specify discount available if frequency of flights operations increases to more than 07 per week.

15 Please specify Lead Time for commencement of services if the contract is awarded to you.

16 The following Para to be included in the GHA, which is mandatory.

"It is expressly understood and agreed by and between (the corporation) and Air

India Ltd. (the Indian PSU) that Air India Ltd. (the Indian PSU) is entering into this agreement solely on its own behalf and not on behalf of any other person or entity.

In particular it is expressly understood and agreed that the Government of India is not a party to this agreement and has no liabilities, obligations or rights hereunder.

It is expressly understood and agreed that Air India Ltd. (the Indian PSU) is an independent legal entity with power and authority to enter into contracts solely in its own behalf under the applicable laws of India and general principles of Contract

Law. The (Corporation) expressly agrees, acknowledges and understands that Air

India Ltd. (the Indian PSU) is not an agent, representative or delegate of the

Government of India. It is further understood and agreed that the Government of

India is not and shall not be liable for any acts, omissions, commissions, breaches or other wrongs arising out of the contract.

Accordingly, (Corporation) hereby expressly waives, releases and forgoes any and all actions or claims, including cross claims, impleader claims or counter claims against the Government of India arising out of this contract and covenants not to suit the Government of India as to any manner, claim, cause of action or things whatsoever arising of or under this agreement.”

Page 38 of 60


Tender No.

GH/Comp/NRT/086


17. Air India Limited is committed to fostering the most ethical and corruption free business environment. Air India Limited values its relationships with all

Counterparts and deals with them in a fair and transparent manner.

Air India Limited is implementing the Integrity Pact Program in cooperation with

Central Vigilance Commission (CVC) in respect of all contracts of the value of

Rs.10 crores and above. The Vendors would sign the Pact and submit it along with the financial and technical bids. The Integrity Pact Program is attached as Annex-

VI.

18.

Please confirm whether the above is acceptable to you and you agree to the inclusion in the GHA to be executed. This is our mandatory legal requirement, and it forms the part of the GHA.

19.

Please submit your point-wise acceptance in your Commercial Offer for the

Terms of this Annex V.

(Authorized Signatory)

With Company Seal

Page 39 of 60


Tender No.

GH/Comp/NRT/086


Annex-VI

INTEGRITY PACT PROGRAM

I.

INTRODUCTION

Air India Limited (AIL) is a premier Public Sector airline (formed with the merger of the erstwhile Air-India and Indian Airlines) engaged in air transportation of passengers and cargo in India and abroad. The brand name of the Company is AIR-INDIA and it conducts its business by benchmarking itself to the highest ethical standards, and adopting the best practices followed by the industry.

It does business with a number of domestic and international Bidders,

Contractors and Vendors of goods and services (Counterparties). AIL is committed to fostering the most ethical and corruption free business environment. AIL values its relationships with all Counterparts and deals with them in a fair and transparent manner.

In order to achieve these goals, AIL is implementing the Integrity Pact

Program in cooperation with Central Vigilance Commission (CVC) in respect of all contracts of the value of Rs.10 crores and above. As a part of this initiative, AIL will, in consultation with CVC, appoint external Independent

Monitors who will help AIL in implementing the Integrity Pact Program. The

Integrity Pact would be signed by the Principal and the Vendor at the pretendering stage itself, and will form part of the Tender document. A presigned Integrity Pact by the Principal would form part of the Tender document. The Vendors would sign the Pact and submit it along with the financial and technical bids.

The ingredients of AIL’s Integrity Pact Program are broadly based on :-

-

-

-

-

-

Commitments and Obligation of AIL and its employees

Commitments and Obligation of Counterparties

Violation and Consequences

Independent Monitor

Implementation Guidelines

Role of Independent Monitors.

-

II.

COMMITMENTS AND OBLIGATION OF AIL a.

AIL is committed to have the most ethical and corruption- free business dealings with its Counterparties. b.

AIL values its relationship with all Counterparties and will deal with them in a fair and transparent manner.

Page 40 of 60

Tender No.

GH/Comp/NRT/086

AIR INDIA LIMITED c.


AIL and/or its Associates (employees, agents, consultants, advisors, etc.) will not seek or take bribes / undue benefit directly or indirectly for themselves or for third parties. d.

In a competitive tender as well as in general procurement, NACIL will deal with all Counterparties with equity, reason and fairness. e.

AIL will exclude all Associates who may be prejudiced or have a Conflict of

Interest in dealings with Counterparties. f.

AIL will honor its commitments and make due payments to Counterparties in a timely manner. g.

AIL will initiate action and pursue it vigorously whenever corruption or unethical behavior occurs.

III.

COMMITMENTS AND OBLIGATIONS OF THE ‘COUNTER-PARTY’ a.

The Counterparty, directly or indirectly (through Agent, consultant, advisor, etc.), will not pay any bribes or give illegal benefit to anyone to gain undue advantage in dealing with the Principal, AIL. b.

The Counterparty will not engage in collusion, Price-Fixing, etc. with other

Counterparties in dealing with the Principal, AIL . c.

The Counterparty will not pass on to any third party any of the Principal’s confidential information unless authorized by the organization. d.

The Counterparty will promote and observe best ethical practices within its organization. e.

The Counterparty will inform the Independent Monitor: f.

i.

If it receives demand for a bribe or illegal payment/benefit and ii.

If it comes to know of any unethical or illegal practice in the

Principal’s organization (AIL) iii.

If it makes any payment to any of AIL’s Associates.

The Counterparty will not make any false or misleading allegations against

NACIL or its Associates.

IV.

VIOLATIONS & CONSEQUENCES a.

If a Counterparty commits a violation of its Commitments and Obligations under the Integrity Pact Program during the bidding process, it shall be liable to compensate AIL by way of Liquidated damages amounting to a sum equivalent to 3% of the value of the offer or the amount equivalent to

Earnest Money Deposit/Bid Security, whichever is higher or an amount determined by the Independent Monitor.

Page 41 of 60

Tender No.

GH/Comp/NRT/086

AIR INDIA LIMITED b.


In case of violation of the Integrity Pact whereby after award of the

Contract the Principal (AIL) terminates or is entitled to terminate the

Contract, NACIL shall be entitled to demand and recover from the

Contractor liquidated damages equivalent to 5% of the contract value or the amount equivalent to Security Deposit/Performance Bank Guarantee, whichever is higher or an amount determined by the Independent Monitor. c.

NACIL may ban and exclude the Counterparty from future dealings until the Independent Monitor is satisfied that the Counterparty will not commit any future violation. d.

NACIL may initiate criminal proceedings against the violating

Counterparty, depending on the gravity of the violation. e.

In case there is a violation of the Integrity Pact by the Principal (AIL) or its

Associates (i.e. employees, agents, consultants, advisors, etc.), AIL undertakes to take appropriate action against them. f.

If the complaint made by a counter-party is found to be frivolous or mischievous, action in the form of certain sanctions would be taken against the said complainant.

V.

INDEPENDENT MONITOR

1.

Chairman & MD, AIL, is the authority to appoint Independent Monitor(s) to oversee the implementation and effectiveness of the Integrity Pact Program.

The process for their appointment shall be similar to Outside Expert

Committee (OEC). For this purpose, a panel of Independent Monitors may be constituted by AIL and the same may be referred to CVC for clearance.

2.

The Independent Monitor will be a person of Impeccable Integrity,

Knowledgeable of AIL’s business and experienced in commercial activities.

3.

It will be a voluntary, non-salaried position of 3 years terms. Independent

Monitor will have stature /benefits similar to those of Chairman of the Audit

Committee of Board/status of the Directors of AIL. The remuneration and perquisites would be similar to the remuneration/perks of independent

Directors on the Board of AIL.

4.

The main objective of the Independent Monitor will be to oversee the implementation of the Integrity Pact Program, to prevent corruption, or any other unethical practices in the implementation of the contract.

5.

The Independent Monitor will not have administrative or enforcement responsibilities. He will coordinate his efforts through the CVO or other anticorruption institutions such as CVC. (He may engage services of outside agencies such as accounting firms, law firms, etc at AIL’s expense, if required, in discharge of his responsibilities after obtaining the approval of the

Chairman & M.D.)

6.

The Independent Monitor will have access to all offices and internal records of the Principal in respect of the Tender in question. He will also have access to

Counterparties’ records and information regarding its dealing with the

Principal.

Page 42 of 60

2.

3.

4.

Tender No.

GH/Comp/NRT/086



7.

The Independent Monitor will have the right to attend any meetings between the Principal and the Counterparties. As far as possible, the meetings should be scheduled in India. In respect of any meeting to be held outside India, attendance by the Independent Monitor would be decided in consultation with the Chairman & M.D., AIL.

8.

If the Independent Monitor observes or suspects an irregularity, he will inform the Chairman of AIL. Once the Independent Monitor is satisfied that any irregularity has taken place, he may also inform the CVO and CVC.

VI.

IMPLEMENTATION GUIDELINES

To implement the Integrity Pact Program, the following general Guidelines are suggested: a.

To select and appoint a Panel of Independent Monitors in consultation with the CVC. b.

To get commitment from all Senior Level executives/officials of AIL to implement the program. It should be recognized that there may be resistance to Integrity Pact program. c.

To develop detailed implementations plans and finalize the Integrity Pact document in consultation with the Independent Monitors. d.

To notify all senior staff members, Board of Directors, any other over-sight body of the Organization and major suppliers of AIL’s plans to implement

Integrity Pact program, which is to be Included in AIL’s web site and also disclose this initiative to the media.

VII.

PERIODIC REVIEW & EVALUATION

It is recommended that the Board of Directors of AIL periodically review the effectiveness of Integrity Pact Program by all or some of the following measures:-

1.

The Independent Monitors and senior leadership of AIL do an annual selfassessment of Integrity Pact Program effectiveness and identify areas / ways to improve the same.

The Independent Monitor will submit an annual report on the progress / effectiveness of Integrity Pact Program to the Board of Directors of AIL.

AIL may conduct an annual 360-degree review (through an outside agency, if required) with senior executives, junior executives, suppliers, and competitors, regarding the effectiveness of the Integrity Pact Program in reducing corruption. Feed-back may be taken from the junior and senior executives of the Principal, suppliers and competitors.

AIL should meet with CVC on an annual basis to review the effectiveness of the program.

Page 43 of 60


Tender No.

GH/Comp/NRT/086


INTEGRITY PACT

B etween

Air India Limited (AIL) hereinafter referred to as “The Principal”, and hereinafter referred to as “The Bidder/ Contractor”

PREAMBLE

The Principal intends to award, under laid down organizational procedures, contract(s) for .The Principal values full compliance with all relevant laws of the land, rules, regulations, economic use of resources and of fairness/transparency in its relations with its Bidder(s) and/or Contractor(s).

In order to achieve these goals, the Principal will appoint an Independent External

Monitor (IEM), who will monitor the tender process and the execution of the contract for compliance with the principles mentioned above.

Section 1 – Commitments of the Principal

1.

The Principal commits itself to take all measures necessary to prevent corruption and to observe the following principles:- a.

No employee of the Principal, personally or through family members, will in connection with the tender for, or the execution of a contract, demand, take a promise for or accept, for self or third person, any material or immaterial benefit which the person is not legally entitled to. The word

‘take’ shall also include the past and future. b.

The Principal will, during the tender process treat all Bidder(s) with equity and reason. The Principal will in particular, before and during the tender process, provide to all Bidder(s) the same information and will not provide to any Bidder(s) confidential/additional information through which the

Bidder(s) could obtain an advantage in relation to the tender process or the contract execution. c.

The Principal will exclude from the process all known prejudiced persons and persons who would be known to have a connection or nexus with the prospective bidder.

2.

If the Principal obtains information on the conduct of any of its employees which is a criminal offence under the IPC/PC Act or the conduct rules of the Principal, or if there be a substantive suspicion in this regard, the Principal will inform the

Chief Vigilance Officer and in addition can initiate disciplinary actions.

Page 44 of 60

Tender No.

GH/Comp/NRT/086



Section 2 – Commitments of the Bidder(s)/ contractor(s)

1.

The Bidder(s)/ Contractor(s) commit themselves to take all measures necessary to prevent corruption in their dealings with AIL. He commits himself to observe the following principles during his participation in the tender process and during the contract execution. a.

The Bidder(s)/ Contractor(s) will not, directly or through any other person or firm, offer, promise or give to any of the Principal’s employees involved in the tender process or the execution of the contract or to any third person any material or other benefit which he/she is not legally entitled to, in order to obtain in exchange any advantage of any kind whatsoever during the tender process or during the execution of the contract. b.

The Bidder(s)/Contractor(s) will not enter with other Bidders into any undisclosed agreement or understanding, whether formal or informal. This applies in particular to prices, specifications, certifications, subsidiary c.

contracts, submission or non-submission of bids or any other actions to restrict competitiveness or to introduce cartelization in the bidding process.

The Bidder(s)/Contractor(s) will not commit any offence under the relevant

IPC/PC Act; further the Bidder(s)/ Contractor(s) will not use improperly, for purposes of competition or personal gain, or pass on to others, any information or document provided by the Principal as part of the business relationship, regarding plans, technical proposals and business details, including information contained or transmitted electronically. d.

The Bidder(s)/Contractors(s) of foreign origin shall disclose the name and address of the Agents/representatives in India, if any. Similarly the

Bidder(s)/Contractors(s) of Indian Nationality shall furnish the name and address of the foreign principals, if any. Further details as mentioned in the

“Guidelines on Indian Agents of Foreign Suppliers” shall be disclosed by the

Bidder(s)/Contractor(s).Further, as mentioned in the Guidelines all the payments made to the Indian agent/representative have to be in Indian e.

f.

Rupees only. Copy of the “Guidelines on Indian Agents of Foreign Suppliers” is placed at (Page nos. 6-7)

The Bidder(s)/Contractor(s) will, when presenting his bid, disclose any and all payments he has made, is committed to or intends to make to agents, brokers or any other intermediaries in connection with the award of the contract.

This integrity pact shall override the confidentiality clause, if any, in the offer submitted by the Contractor/Bidder and in the agreement entered into by the

Principal with the Contractor/Bidder.

2.

The Bidder(s)/Contractor(s) will not instigate third persons to commit offences or acts outlined above or be an accessory to such offences.

Section 3 - Disqualification from tender process and exclusion from future contracts

If the Bidder(s)/Contractor(s), before award or during execution has committed a transgression through a violation of Section 2, above or in any

Page 45 of 60

Tender No.

GH/Comp/NRT/086


TENDER FOR GROUND HANDLING AT NARITA (NRT) other form such as to put his reliability or credibility in question, the Principal is entitled to disqualify the Bidder(s)/Contractor(s) from the tender process or take action as per the procedure mentioned in the “Guidelines on Banning of business dealings”. Copy of the “Guidelines on Banning of business dealings” is placed at Page nos. 8-16.

Section 4 – Compensation for Damages

1.

If the Principal has disqualified the Bidder(s) from the tender process prior to the award according to Section 3, the Principal is entitled to demand and recover the damages equivalent to Earnest Money Deposit/Bid Security and other actual damages due to the consequential delay.

2.

If the Principal has terminated the contract according to Section 3, or if the

Principal is entitled to terminate the contract according to Section 3, the Principal shall be entitled to demand and recover from the Contractor liquidated damages of the Contract value or the amount equivalent to Performance Bank Guarantee.

3.

The Contractor/Bidder shall not be entitled to claim from the Principal any amounts either as damages or otherwise, on account of termination.

Section 5 – Previous transgression

1.

The Bidder declares that no previous transgressions occurred in the last 3 years with any other Company in any country conforming to the corruption approach or with any other Public Sector Enterprise in India that could justify his exclusion from the tender process.

2.

If the Bidder makes incorrect statement on this subject, he can be disqualified from the tender process or action can be taken as per the procedure mentioned in “Guidelines on Banning of business dealings”.

Section 6 – Equal treatment of all Bidders/Contractors/Subcontractors

1.

The Bidder(s)/ Contractor(s) undertake(s) to demand from all subcontractors a commitment in conformity with this Integrity Pact, and to submit it to the Principal before contract signing.

2.

The Principal will enter into agreements with identical conditions as this one with all Bidders, Contractors and Subcontractors.

3.

The Principal will disqualify from the tender process all bidders who do not sign this Pact or violate its provisions.

Section 7 –Criminal charges against violating Bidder(s)/Contractor(s)/

Subcontractor(s)

If the Principal obtains knowledge of conduct of a Bidder, Contractor or

Subcontractor, or of an employee or a representative or an associate of a Bidder,

Contractor or Subcontractor which constitutes corruption, or if the Principal has substantive suspicion in this regard, the Principal will inform the same to the Chief

Vigilance Officer.

Page 46 of 60

Tender No.

GH/Comp/NRT/086



Section 8 – Independent External Monitor/Monitors

1.

The Principal appoints competent and credible Independent External Monitor for this Pact. The task of the Monitor is to review independently and objectively, whether and to what extent the parties comply with the obligations under this agreement.

2.

The Monitor is not subject to instructions by the representatives of the parties and performs his functions neutrally and independently. He shall report to the

Chairman, AIL.

3.

The Bidder(s)/Contractor(s) accepts that the Monitor has the right to access without restriction to all Project documentation of the Principal including that provided by the Contractor. The Contractor will also grant the Monitor, upon his request and demonstration of a valid interest, unrestricted and unconditional access to his project documentation. The same is applicable to

Subcontractors. The Monitor is under contractual obligation to treat the information and documents of the Bidder(s)/ Contractor(s)/ Subcontractor(s) with confidentiality.

4.

The Principal will provide to the Monitor sufficient information about all meetings among the parties related to the Project provided such meetings could have an impact on the contractual relations between the Principal and the Contractor. The parties offer to the Monitor the option to participate in such meetings.

5.

As soon as the Monitor notices, or believes to notice, a violation of this agreement, he will so inform the Management of the Principal and request the

Management to discontinue or take corrective action, or to take other relevant action. The monitor can in this regard submit non-binding recommendations.

Beyond this, the Monitor has no right to demand from the parties that they act in a specific manner, refrain from action or tolerate action.

6.

The Monitor will submit a written report to the Chairman, AIL within 8 to 10 weeks from the date of reference or intimation to him by the Principal and, should the occasion arise, submit proposals for correcting problematic situations.

7.

Monitor shall be entitled to compensation on the same terms as being extended to / provided to Independent Directors on the AIL Board.

8.

If the Monitor has reported to the Chairman AIL, a substantiated suspicion of an offence under relevant IPC/ PC Act, and the Chairman AIL has not, within the reasonable time taken visible action to proceed against such offence or reported it to the Chief Vigilance Officer, the Monitor may also transmit this information directly to the Central Vigilance Commissioner.

9.

The word ‘Monitor’ would include both singular and plural.

Page 47 of 60


Tender No.

GH/Comp/NRT/086


Page 48 of 60


Tender No.

GH/Comp/NRT/086


GUIDELINES FOR INDIAN AGENTS OF FOREIGN SUPPLIERS

1.0 There shall be compulsory registration of agents for all Global (Open) Tender and Limited Tender. An agent who is not registered with AIL

Departments/Stations shall apply for registration in the prescribed Application

–Form.

1.1

Registered agents will file an authenticated Photostat copy duly attested by a

Notary Public/Original certificate of the principal confirming the agency agreement and giving the status being enjoyed by the agent and the commission/remuneration/salary/ retainer ship being paid by the principal to the agent before the placement of order by NACIL Departments/Stations.

1.2

Wherever the Indian representatives have communicated on behalf of their principals and the foreign parties have stated that they are not paying any commission to the Indian agents, and the Indian representative is working on the basis of salary or as retainer, a written declaration to this effect should be submitted by the party (i.e. Principal) before finalizing the order

2.0 DISCLOSURE OF PARTICULARS OF AGENTS/ REPRESENTATIVES IN

INDIA, IF ANY.

2.1 Tenderers of Foreign nationality shall furnish the following details in their offer:

2.1.1 The name and address of the agents/representatives in India, if any and the extent of authorization and authority given to commit the Principals. In case the agent/representative be a foreign Company, it shall be confirmed whether it is real substantial Company and details of the same shall be furnished.

2.1.2 The amount of commission/remuneration included in the quoted price(s) for such agents/representatives in India.

2.1.3 Confirmation of the Tenderer that the commission/ remuneration if any, payable to his agents/representatives in India, may be paid by AIL in Indian

Rupees only.

2.2 Tenderers of Indian Nationality shall furnish the following details in their offers:

2.2.1 The name and address of the foreign principals indicating their nationality as well as their status, i.e., whether manufacturer or agents of manufacturer holding the Letter of Authority of the Principal specifically authorizing the agent to make an offer in India in response to tender either directly or through the agents/representatives.

2.2.2 The amount of commission/remuneration included in the price (s) quoted by the Tenderer for himself.

Page 49 of 60

Tender No.

GH/Comp/NRT/086



2.2.3 Confirmation of the foreign principals of the Tenderer that the commission/remuneration, if any, reserved for the Tenderer in the quoted price (s), may be paid by AIL in India in equivalent Indian Rupees on satisfactory completion of the Project or supplies of Stores and Spares in case of operation items.

2.3 In either case, in the event of contract materializing, the terms of payment will provide for payment of the commission /remuneration, if any payable to the agents/representatives in India in Indian Rupees on expiry of 90 days after the discharge of the obligations under the contract.

2.4 Failure to furnish correct and detailed information as called for in paragraph-

2.0 above will render the concerned tender liable to rejection or in the event of a contract materializing, the same liable to termination by AIL. Besides this there would be a penalty of banning business dealings with AIL or damage or payment of a named sum.

Page 50 of 60

9.

10.

11.

12.

7.

8.

3.

4.

1.

2.

5.

6.

AIR INDIA LTD.

Tender No.

GH/COMP/NRT/

TENDER FOR PAX, RAMP HANDLING & CABIN CLEANING AT NRT(NARITA)

GUIDELINES ON BANNING OF BUSINESS DEALINGS

CONTENTS

S.No. Description Page(s)

Introduction

Scope

Definitions

Initiation of Banning / Suspension

9

9

10

11

Suspension of Business Dealings 11-12

Ground on which Banning of Business Dealing can be initiated

12-13

Banning of Business Dealings 13-14

Removal from List

Suppliers/Contractors etc. of Approved Agencies14-15

Procedure for issuing Show-cause Notice 15

Appeal against the Decision of the Competent Authority 15

Review of the Decision by the Competent Authority 15

Circulation of the names of Agencies with whom Business

Dealings have been banned

16

Page 51 of 60

AIR INDIA LTD.

Tender No.

GH/COMP/NRT/


1. Introduction

1.1 Air India Limited (AIL), being a Public Sector Enterprise and ‘State’, within the meaning of Article 12 of the Constitution of India, has to ensure preservation of rights enshrined in Chapter III of the

Constitution. AIL has also to safeguard its commercial interests. AIL deals with Agencies, who have a very high degree of integrity, commitments and sincerity towards the work undertaken. It is not in the interest of AIL to deal with Agencies who commit deception, fraud or exercise of coercion or undue influence or other misconduct in the execution of contracts awarded / orders issued to them. In order to ensure compliance with the constitutional mandate, it is incumbent on AIL to observe principles of natural justice before banning the business dealings with any Agency.

1.2 Since banning of business dealings involves civil consequences for an Agency concerned, it is incumbent that adequate opportunity of hearing is provided and the explanation, if tendered, is considered before passing any order in this regard keeping in view the facts and circumstances of the case.

2. Scope

2.1 The General Conditions of Contract (GCC) of AIL generally provide that AIL reserves its rights to remove from list of approved suppliers/contractors or to ban business dealings if any Agency has been found to have committed misconduct, violation of any law or any term of the agreement and also to suspend business dealings pending investigation. If such provision does not exist in any GCC, the same may be incorporated.

2.2 Similarly, in case of sale of material there is a clause to deal with the Agencies/customers/buyers, who indulge in lifting of material in unauthorized manner. If such a stipulation does not exist in any

Sale Order, the same may be incorporated.

2.3 However, absence of such a clause does not in any way restrict the right of Company (AIL) to take action/decision under these guidelines in appropriate cases.

2.4 The procedure of (i) Removal of Agency from the List of approved suppliers / contractors; (ii) Suspension and (iii) Banning of

Business Dealing with Agencies, has been laid down in these guidelines.

Page 52 of 60

AIR INDIA LTD.

Tender No.

GH/COMP/NRT/


2.5 These guidelines apply to all the Departments/Stations and subsidiaries of AIL.

2.6 It is clarified that these guidelines do not deal with the decision of the Management not to entertain any particular Agency due to its poor/inadequate performance or for any other reason.

3.

2.7 The banning shall be with prospective effect, i.e., future business dealings.

Definitions

In these Guidelines, unless the context otherwise requires: i) ‘Party/Contractor/Supplier/Purchaser/Customer’ shall mean and include a public limited company or a private limited company, a firm whether registered or not, an individual, a cooperative society or an association or a group of persons engaged in any commerce, trade, industry, etc. ‘Party/Contractor/Supplier/Purchaser/Customer’ in the context of these guidelines is indicated as ‘Agency’. ii) ‘Inter-connected Agency’ shall mean two or more companies having any of the following features: a.

If one is a subsidiary of the other. b.

If the Director(s), Partner(s), Manager(s) or Representative(s) are common; c.

If Management is common; d.

If one owns or controls the other in any manner; iii) ‘Competent Authority’ and ‘Appellate Authority’ shall mean the following: a.

For Company (entire AIL) Wide Banning

The Executive Director – SBU in charge of Procurement shall be the

‘Competent Authority’ for the purpose of these guidelines. Chairman,

AIL shall be the ‘Appellate Authority’ in respect of such cases. b.

In case the foreign supplier is not satisfied by the decision of the First

Appellate Authority, it may approach AIL Board as Second Appellate

Authority. c.

For Departments / Stations only

Any officer not below the rank of Executive Director appointed or nominated by the Functional Director / SBU Head shall be the

‘Appellate Authority’ in all such cases. d.

For Corporate Office only

Page 53 of 60

AIR INDIA LTD.

Tender No.

GH/COMP/NRT/

4.


For procurement of items / award of contracts, to meet the requirement of Corporate Office only, Head of CMMG shall be the e.

“Competent Authority” and Director (Technical) shall be the “Appellate

Authority”.

Chairman, AIL shall have overall power to take suo-moto action on any information available or received by him and pass such order(s) as he may think appropriate, including modifying the order(s) passed by any authority under these guidelines. iv) ‘Investigating Department’ shall mean any Department or Unit investigating into the conduct of the Agency and shall include the

Vigilance Department, Central Bureau of Investigation, the State

Police or any other authority or agency set up by the Central or

State Government having powers to investigate. v) ‘List of approved Agencies - Parties/Contractors/Suppliers/

Purchasers/Customers shall mean and include list of approved/registered Agencies - Parties/Contractors/Suppliers/

Purchasers/Customers, etc.

Initiation of Banning/Suspension

Action for banning/suspension of business dealings with any Agency should be initiated by the department having business dealings with them after noticing the irregularities or misconduct on their part. The Vigilance

Department of AIL shall have the right to recommend banning/suspension and this shall be binding on the Department/SBU and non-compliance of these recommendations/instructions shall be deemed to be a misconduct on the part of the Head of the Department/SBU.

5. Suspension of Business Dealings

5.1

If the conduct of any Agency dealing with AIL is under investigation by any department (except Foreign Suppliers of imported coal/coke), the Competent Authority may consider whether the allegations under investigation are of a serious nature and whether pending investigation, it would be advisable to continue business dealing with the Agency. If the Competent Authority, after consideration of the matter including the recommendation of the

Investigating Department, if any, decides that it would not be in the interest to continue business dealings pending investigation, it may suspend business dealings with the Agency. The order to this effect may indicate a brief of the charges under investigation. If it is decided that inter-connected Agencies would also come within the ambit of the order of suspension, the same should be specifically stated in the order. The order of suspension would operate for a period not more than six months and may be communicated to the

Agency as also to the Investigating Department. The Investigating

Department may ensure that their investigation is completed and whole process of final order is over within such period.

Page 54 of 60

AIR INDIA LTD.

Tender No.

GH/COMP/NRT/


5.2

The order of suspension shall be communicated to all Departmental

Heads within the Departments/Stations. During the period of suspension, no business dealing may be held with the Agency.

5.3

As far as possible, the existing contract(s) with the Agency may continue unless the Competent Authority, having regard to the circumstances of the case, decides otherwise.

5.4

If the gravity of the misconduct/violation under investigation is very serious and it would not be in the interest of AIL, as a whole, to deal with such an Agency pending investigation, the Competent

Authority may send his recommendation to Chief Vigilance Officer

(CVO), AIL Corporate Office along with the material available. If

Corporate Office considers that depending upon the gravity of the misconduct/violation, it would not be desirable for all the

Departments/Stations and Subsidiaries of AIL to have any dealings with the Agency concerned, an order suspending business dealings may be issued to all the Departments/Stations by the Competent

Authority of the Corporate Office, copy of which may be endorsed to the Agency concerned. Such an order would operate for a period of six months from the date of issue.

5.5

For suspension of business dealings with Foreign Suppliers, following shall be the procedure :- i.

Suspension of the foreign suppliers shall apply throughout the Company including Subsidiaries. ii.

Based on the complaint forwarded by ED-Procurement or received directly by Corporate Vigilance, if gravity of the misconduct under investigation is found serious and it is felt that it would not be in the interest of AIL to continue to deal with such agency, pending investigation, Corporate Vigilance may send such recommendation on the matter to Executive

Director-Procurement to place it before a Committee consisting of the following :

1.

2.

Director-Finance/Head of Corporate Finance;

SBU Head/Department concerned;

3.

4.

ED-Headquarters/Head of Corporate Office;

GM-Legal/Head of Corporate Law.

The committee shall expeditiously examine the report, give its comments/recommendations within twenty one days of receipt of the reference by ED-Procurement. iii.

The comments/recommendations of the Committee shall then be placed by ED-Procurement before the Board of AIL and if the Board opines that it is a fit case for suspension,

Page 55 of 60

AIR INDIA LTD.

Tender No.

GH/COMP/NRT/


SBU Head may pass necessary orders which shall be communicated to the foreign supplier by ED-Headquarters.

5.6

If the Agency concerned asks for detailed reasons of suspension, the Agency may be informed that its conduct is under investigation.

It is not necessary to enter into correspondence or argument with the Agency at this stage.

5.7

It is not necessary to give any show-cause notice or personal hearing to the Agency before issuing the order of suspension.

However, if investigations are not complete in six months time, the

Competent Authority may extend the period of suspension by another three months, during which period the investigations must be completed.

6. Grounds on which Banning of Business Dealings can be initiated

6.1

If the security consideration, including questions of loyalty of the

Agency to the State, so warrants;

6.2

If the Director/Owner of the Agency, proprietor or partner of the firm, is convicted by a Court of Law for offences involving moral turpitude in relation to its business dealings with the Government or any other public sector enterprises or AIL, during the last five years;

6.3

If there is strong justification for believing that the Directors,

Proprietors, Partners, owner of the Agency have been guilty of malpractices such as bribery, corruption, fraud, substitution of tenders, interpolations, etc;

6.4

If the Agency continuously refuses to return/refund the dues of AIL without showing adequate reason and this is not due to any reasonable dispute which would attract proceedings in arbitration or

Court of Law;

6.5

If the Agency employs a public servant dismissed/removed or employs a person convicted for an offence involving corruption or abetment of such offence;

6.6

If business dealings with the Agency have been banned by the Govt. or any other public sector enterprise;

6.7

If the Agency has resorted to Corrupt, fraudulent practices, coercion, undue influence and other violations including misrepresentation of facts;

6.8

If the Agency uses intimidation/threatening or brings undue outside pressure on the Company (AIL) or its official in acceptance/ performances of the job under the contract;

Page 56 of 60

AIR INDIA LTD.

Tender No.

GH/COMP/NRT/


6.9

If the Agency indulges in repeated and/or deliberate use of delay tactics in complying with contractual stipulations;

6.10

Willful indulgence by the Agency in supplying sub-standard material irrespective of whether pre-dispatch inspection was carried out by

Company (AIL) or not;

6.11

Based on the findings of the investigation report of

CBI/Police/internal Vigilance or any other investigative agency including Government Audit against the Agency for maladies/unlawful acts or improper conduct on his part in matters relating to the Company (AIL) or even otherwise;

6.12

Established litigant nature of the Agency to derive undue benefit;

6.13

Continued poor performance of the Agency in several contracts;

6.14

If the Agency misuses the premises or facilities of the Company

(AIL), forcefully occupies tampers or damages the Company’s properties including land, water resources, forests / trees, etc.

(Note: The examples given above are only illustrative and not exhaustive. The Competent Authority may decide to ban business dealing for any good and sufficient reason).

7 Banning of Business Dealings

7.1

Normally, a decision to ban business dealings with any Agency should apply throughout the Company including Subsidiaries.

However, the Competent Authority of the Department/Unit except

Corporate Office can impose such ban unit-wise only if in the particular case banning of business dealings by respective

Department/Unit will serve the purpose and achieve its objective and banning throughout the Company is not required in view of the local conditions and impact of the misconduct/default to beyond the

Department/Unit. Any ban imposed by Corporate Office shall be applicable across all Departments/Stations of the Company including Subsidiaries.

7.2

For Company-wide banning, the proposal should be sent by ACVO of the Department/Unit to the CVO through the Chief Executive of the

Department/Unit setting out the facts of the case and the justification of the action proposed along with all the relevant papers and documents except for banning of business dealings with Foreign

Suppliers of imported coal/coke.

The Corporate Vigilance shall process the proposal of the

Department/Unit for a prima-facie view in the matter by the

Competent Authority nominated for Company-wide banning.

Page 57 of 60

AIR INDIA LTD.

Tender No.

GH/COMP/NRT/


The CVO shall get feedback about that agency from all other

Departments/Stations. Based on this feedback, a prima-facie decision for banning/or otherwise shall be taken by the Competent

Authority.

If the prima-facie decision for Company-wide banning has been taken, the Corporate Vigilance shall issue a show-cause notice to the agency conveying why it should not be banned throughout AIL.

After considering the reply of the Agency and other circumstances and facts of the case, a final decision for Company-wide banning shall be taken by the Competent Authority.

7.3 There will be a Standing Committee in each Department/Unit to be appointed by Chief Executive for processing the cases of “Banning of Business Dealings” except for banning of business dealings with foreign suppliers of coal/coke. However, for procurement of items/award of contracts, to meet the requirement of Corporate

Office only, the committee shall be consisting of Executive

Director/General Manager from Finance, Procurement and Legal: iv.

To study the report of the Investigating Agency and decide if a prima-facie case for Company-wide/Local unit wise banning exists, if not, send back the case to the Competent

Authority. v.

To recommend for issue of show-cause notice to the Agency by the concerned department. vi.

To examine the reply to show-cause notice and call the

Agency for personal hearing, if required. vii.

To submit final recommendation to the Competent Authority for banning or otherwise.

7.4 If the Competent Authority is prima-facie of the view that action for banning business dealings with the Agency is called for, a showcause notice may be issued to the Agency as per paragraph 9.1 and an enquiry held accordingly.

8 Removal from List of Approved Agencies - Suppliers/Contractors, etc.

8.1 If the Competent Authority decides that the charge against the

Agency is of a minor nature, it may issue a show-cause notice as to why the name of the Agency should not be removed from the list of approved Agencies - Suppliers/Contractors, etc.

8.2 The effect of such an order would be that the Agency would not be disqualified from competing in Open Tender Enquiries.

Page 58 of 60

11

AIR INDIA LTD.

Tender No.

GH/COMP/NRT/

9


8.3 Past performance of the Agency may be taken into account while processing for approval of the Competent Authority for awarding the contract.

Show-cause Notice

9.1 In case where the Competent Authority decides that action against an Agency is called for, a show-cause notice has to be issued to the

Agency. Statement containing the imputation of misconduct or misbehavior may be appended to the show-cause notice and the

Agency should be asked to submit within 15 days a written statement in its defense.

9. 2 If the Agency requests for inspection of any relevant document in possession of AIL, necessary facility for inspection of documents may be provided.

9.3 The Competent Authority may consider and pass an appropriate speaking order: a.

For exonerating the Agency if the charges are not established; b.

For removing the Agency from the list of approved

Suppliers/Contactors, etc. c.

For banning the business dealing with the Agency.

9.4 If it decides to ban business dealings, the period for which the ban would be operative may be mentioned. The order may also mention that the ban would extend to the interconnected Agencies of the

Agency.

10 Appeal against the Decision of the Competent Authority

10.1 The Agency may file an appeal against the order of the Competent

Authority banning business dealing, etc. The appeal shall be to the

Appellate Authority. Such an appeal shall be preferred within one month from the date of receipt of the order banning business dealing, etc.

10.2 Appellate Authority would consider the appeal and pass appropriate order which shall be communicated to the Agency as well as the

Competent Authority.

Review of the Decision by the Competent Authority

Any petition/application filed by the Agency concerning the review of the banning order passed originally by Chief Executive/Competent Authority under the existing guidelines either before or after filing of appeal before

Page 59 of 60

AIR INDIA LTD.

Tender No.

GH/COMP/NRT/

TENDER FOR PAX, RAMP HANDLING & CABIN CLEANING AT NRT(NARITA) the Appellate Authority or after disposal of appeal by the Appellate

Authority, the review petition can be decided by the Chief

12

Executive/Competent Authority upon disclosure of new facts/circumstances or subsequent development necessitating such review. The Competent

Authority may refer the same petition to the Standing Committee for examination and recommendation.

Circulation of the names of Agencies with whom Business Dealings have been banned

12.1 Depending upon the gravity of misconduct established, the

Competent Authority of the Corporate Office may circulate the names of Agency with whom business dealings have been banned, to the Government Departments, other Public Sector Enterprises, etc. for such action as they deem appropriate.

12.2 If Government Departments or a Public Sector Enterprise request for more information about the Agency with whom business dealings have been banned, a copy of the report of Inquiring

Authority together with a copy of the order of the Competent

Authority/Appellate Authority may be supplied.

12.3 If business dealings with any Agency have been banned by the

Central or State Government or any other Public Sector Enterprise,

AIL may, without any further enquiry or investigation, issue an order banning business dealing with the Agency and its interconnected Agencies.

12.4 Based on the above, Departments/Stations may formulate their own procedure for implementation of the Guidelines.

Page 60 of 60

annex

ANNEX - II

RESOURCE REQUIREMENTS, PROCEDURES AND

SERVICE STANDARDS EXPECTED

CABIN CLEANING

SERVICE LEVEL AGREEMENT

Annex-VI

INTEGRITY PACT PROGRAM

Related documents

Products

Support

annex

ANNEX - II

RESOURCE REQUIREMENTS, PROCEDURES AND

SERVICE STANDARDS EXPECTED

CABIN CLEANING

SERVICE LEVEL AGREEMENT

Annex-VI

INTEGRITY PACT PROGRAM

Related documents

Add this document to collection(s)

Add this document to saved

Suggest us how to improve StudyLib