Software AG Services Definition
Document for G-Cloud 5
Software AG eBPM Serivce Definiton
TABLE OF CONTENTS
SOFTWARE AG – G-CLOUD 5 SERVICE – EXECUTIVE OVERVIEW ....................... 4
DIGITAL BY DEFAULT SERVICES:............................................................ 4
SERVICES FOR SIAM - SERVICE INTEGRATION AND APPLICATION MANAGEMENT. .................... 4
AVOIDING OPEN SOURCE TRANSFORMATION FAILURE ............................................... 4
FINANCIAL MANAGEMENT OF DIGITAL BY DEFAULT.................................................. 5
SUPERCHARGING AND COST REDUCTUION FOR HADOOP AND ORACLE. .............................. 5
CLOUD STRATEGY ASSESSMENT ................................................................... 5
REAL TIME ANALYTICS ............................................................................ 5
SUPPLY CHAIN LOGISTICS ........................................................................ 6
SITUATION AWARENESS (SA) ..................................................................... 6
CREATION OF AN API ‘STORE’ – CONTROLLED ACCESS TO YOUR DATA. ............................ 6
SINGLE VIEW OF THE CITIZEN OR CLIENT .......................................................... 6
IT PORTFOLIO AND CONTRACT MANAGEMENT ..................................................... 6
GOVERNANCE RISK AND COMPLIANCE ............................................................. 7
LOCAL GOVERNMENT, UNITARY, COUNTY AND DISTRICT COUNCIL IT TRANSFORMATION ............ 7
APPLICATION INTEGRATION. ..................................................................... 7
PAYMENT SYSTEMS. .............................................................................. 7
SERVICE AND SUPPLIER DISAGGREGATION ......................................................... 7
INTELLIGENT BUSINESS OPERATIONS, IBO. ....................................................... 8
SECURE MESSAGING AND SECURE INTER-DEPARTMENTAL DATA SHARING. ........................... 8
BUSINESS PROCESS MANAGEMENT ................................................................ 8
PRICING / COSTS ............................................................................... 9
SERVICE MANAGEMENT ....................................................................... 9
SERVICE LEVEL DESCRIPTION ............................................................... 9
SERVICE CONSTRAINTS ....................................................................... 9
SERVICE LEVELS ............................................................................... 9
INFORMATION ASSURANCE .................................................................. 9
ON-BOARDING AND OFF-BOARDING PROCESS ............................................ 9
TRAINING ....................................................................................... 9
ORDER AND INVOICING PROCESS ........................................................... 9
BILLING ENQUIRES SHOULD BE DIRECTED TO: ......................................... 10
CUSTOMER RESPONSIBILITIES ............................................................. 10
©2013 Software AG. All rights reserved.
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Software AG eBPM Serivce Definiton
SOFTWARE COMPONENTS ................................................................. 10
SOFTWARE AG LIVE – CLOUD BASED CAPABILITY FROM SOFTWARE AG........... 11
APPENDIX A – SERVICES FOR SERVICE INTEGRATION AND APPLICATION
MANAGEMENT ................................................................................ 12
Copyright © 2014 Software AG
©2013 Software AG. All rights reserved.
Page 3 of 21
Software AG eBPM Serivce Definiton
SOFTWARE AG – G-CLOUD 5 SERVICE – EXECUTIVE OVERVIEW
Software AG’s G-Cloud 5 offering includes a range of digital by default IT Transformation
services to assist your plan implement and deliver your digital future.
Our consultants are experienced at delivering software using a variety of agile/scrum and
waterfall techniques. We work with our clients to define functional scope before moving
into more detailed analysis of the requirement and building the most appropriate plan for
executing it.
At Software AG Global Consulting Services, a strong team provides you a comprehensive
portfolio of IT Transformation services, using a blend of technology, methodology,
architecture and strategy. Through the expertise of our global consultants, we support the
delivery of comprehensive programs that will fundamentally improve the way your business
and IT work together, in order to better meet your business needs now and in the future.
DIGITAL BY DEFAULT SERVICES:
Services for SIAM - Service Integration and Application Management.
We assist our clients successfully plan and implement SIAM. Integrating the Business
Relationship Management, IT Planning, Enterprise Architecture Management, Financial
Management and IT Risk Management will provide government departments an increased
likelihood of delivering the benefits of SIAM.
Software AG services will support you setting up your program goals, define your
transformation plan and then track and adjust the plan through implementation using our
uniquely out-of-the-box Alfabet software solution. See Appendix A.
Note: Software AG will* run additional free half-day SIAM introduction workshops - *
subject to availability.
AVOIDING OPEN SOURCE TRANSFORMATION FAILURE
We assist our clients plan for the successful introduction of their open source policy,
ensuring that it is delivered within a planned and managed IT Portfolio. Which business
functions to support? Which suppliers and products need to be replaced ? This approach
will give clients a considerably greater likelihood of delivering the expected benefits of open
source in support of their business strategy.
©2013 Software AG. All rights reserved.
Page 4 of 21
Software AG eBPM Serivce Definiton
FINANCIAL MANAGEMENT OF DIGITAL BY DEFAULT
Services to empower finance leaders to assure IT investment is aligned to business priorities.
Understand the existing IT spend and whether it is supporting the business. Identify and
plan the removal of high cost and low value spend, non-performant suppliers, or wasteful
duplicated capability.
SUPERCHARGING AND COST REDUCTUION FOR HADOOP AND ORACLE.
Hadoop is sparking a Big Data analytics revolution. But all the Hadoop insights in the world
are worth nothing unless they lead to new, profitable action. To translate Hadoop insights
into action in real time, more and more enterprises are combining Hadoop with the power
of in-memory computing.
Software AG deliver services to assess and then implement technology that will improve
the performance of Hadoop and Oracle, whilst reducing their cost of service delivery.
CLOUD STRATEGY ASSESSMENT
The Cloud Strategy Assessment is designed to help IT decision makers understand the
impact of moving their applications to the cloud from a business, cost, compliance and
technical perspective. As part of this comprehensive but short assessment of your
application portfolio, the Cloud Strategy Assessment provides a detailed report showing
how prepared an organization is for the cloud. This includes answers and recommendations
to various questions: Does the cloud pay off in the long run for the organization? What
cloud strategy is the best fit? Do you run into compliance problems with a public cloud? Are
the applications technically ready for the cloud? Which part of the business can run in the
cloud? - See more at: http://www.alfabet.com/en/resources/cloud-strategy-assessment-atlucky-credit/#sthash.HUTNaDuo.dpuf
REAL TIME ANALYTICS
Whether you are aiming to deliver fraud detection, implement the early prevention of
disease epidemic or other analytics, Software AGs Real Time Analytics services enable
clients to implement services that capture and interpret events by integrating legacy and
third party systems and social media, as they happen.
©2013 Software AG. All rights reserved.
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Software AG eBPM Serivce Definiton
SUPPLY CHAIN LOGISTICS
Services to assist the transition processes from the ‘As is’ to the optimum ‘to be’ process
meeting the supply chain requirements for delivery of items/services on budget and on
time.
SITUATION AWARENESS (SA)
Services to enable clients to gain real time awareness of events, as they happen. Integrating
in house intelligence with monitoring and interpretation of external sources including social
media (trending) will enable organisations to be better up-to-the-minute informed when
making critical decisions.
CREATION OF AN API ‘STORE’ – CONTROLLED ACCESS TO YOUR DATA.
Services to assist clients implement and manage an API store in support of their full API
lifecycle.
Organizing & documenting APIs, API Analytics & Dash boarding. Expose and protect your
APIs, Collect analytical data, DMZ-level proxy between client apps and internal APIs, Edge
security protection, Operational Insight behind your API Façade, Root Cause Analysis.
SINGLE VIEW OF THE CITIZEN OR CLIENT
Services to assist you implement a single view of your clients, improving both their
experience of engaging with you and reducing the costs of addressing their needs.
IT PORTFOLIO AND CONTRACT MANAGEMENT
We assist our clients successfully plan and implement IT Portfolio and contract
management. Integrating the Business Relationship Management, IT Planning, Enterprise
Architecture Management, Financial Management and IT Risk Management will provide
government departments an increased likelihood of delivering the IT Portfolio transparency
that is at the heart of making more informed decisions.
Software AG services will support you setting up your program goals, define your
transformation plan and then track and adjust the plan through implementation using our
uniquely out-of-the-box Alfabet software solution. See Appendix A.
Note: Software AG will* run additional free half-day SIAM introduction workshops - *
subject to availability.
©2013 Software AG. All rights reserved.
Page 6 of 21
Software AG eBPM Serivce Definiton
GOVERNANCE RISK AND COMPLIANCE
Services to assist you meet internal and external legal and regulatory requirements and
manage enterprise risks using the ARIS Governance, Risk and Compliance Platform. Our
process-driven solution combines Business Process Analysis (BPA) with audit-proof
workflows, turning risk and compliance management into a strategic management tool.
LOCAL GOVERNMENT, UNITARY, COUNTY AND DISTRICT COUNCIL IT
TRANSFORMATION
Services to assist you improve the way council business done is done, deliver new services
cost effectively and reduce the cost of delivering existing council services.
APPLICATION INTEGRATION.
Services to assist the reduction in high cost and complexity of point-to-point integrations.
Delivering a single integration solution that quickly connects any system or application
without coding. webMethods tools will be used to bring together a complete set of
integration capabilities, including an analyst-recognized Enterprise Service Bus (ESB),
messaging, adapters and monitoring. Used for: Enterprise application integration;
integrating cloud & on-premise applications; integrating SAP® systems; integrating Oracle®
systems; integrating mainframe systems.
PAYMENT SYSTEMS.
Services to implement ePayments, the market leading on-line payment solution from
Software AG, provides a complete solution built on interfaces to the Government Gateway,
itself a CIO Council 'Champion Asset', to deliver Transformational Government. ePayments
is an 'out of the box' solution that enables your organisation to accept on-line payments
from customers, securely, with your branding, which integrates seamlessly with your
existing financial management systems, providing all the tools required to configure current
and future payment services without the need for coding.
SERVICE AND SUPPLIER DISAGGREGATION
We assist our clients successfully plan and implement Service and Supplier disaggregation.
Our engagement would help you integrate the Business Relationship Management, IT
Planning, Enterprise Architecture Management, Financial Management and IT Risk
Management.
©2013 Software AG. All rights reserved.
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Software AG eBPM Serivce Definiton
Software AG services will support you setting up your program goals, define your
transformation plan, prioritise the elements to address first and then track and adjust the
plan through implementation using our uniquely out-of-the-box Alfabet software solution.
See Appendix A for the more detailed approach.
INTELLIGENT BUSINESS OPERATIONS, IBO.
Services to implement an Intelligent Business Operations Platform to address
the business challenges posed by the explosive growth in the number of
interconnected personal devices and digital sensors. Software AG’s Intelligent
Business Operations is designed to identify evolving internal and external
business patterns within this huge volume of data, through continuous, nonstop analytics. Uniquely, Intelligent Business Operations extends its analyses to
include business process performance providing a 360° view of operational and
market data. Intelligent Business Operations can then take the right, intelligent
action, response or process improvement in real-time.
SECURE MESSAGING AND SECURE INTER-DEPARTMENTAL DATA SHARING.
Services to provide the building blocks for service transformation by providing pangovernment facilities for citizen and business authentication, electronic payments,
transactions and information sharing
Software AG, a Government Gateway Alliance Partner, leads the way in enabling public
sector organisations to make effective use of the facilities provided by the Government
Gateway.
BUSINESS PROCESS MANAGEMENT
Services to assist you accelerate your business by automating processes using webMethods
BPMS process and workflow management tools. By eliminating manual activities and
inconsistent processes, you can increase productivity, improve accountability and reduce
errors. Using this complete suite, you can even discover and resolve business problems
before customer impact. Used for: process automation; case management; process
visibility; order management; claims management.
©2013 Software AG. All rights reserved.
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Software AG eBPM Serivce Definiton
PRICING / COSTS
Please see SAG Pricing document.
SERVICE MANAGEMENT
A Technical Account Manager with responsibility client contact will be assigned to all
engagements to assure the quality of the services.
SERVICE LEVEL DESCRIPTION
N/A.
SERVICE CONSTRAINTS
No Service constraints exist beyond the scope of which individual product components are
purchased and their associated terms & conditions.
SERVICE LEVELS
N/A
INFORMATION ASSURANCE
Accreditation is not available for Lot 4 services, however, Software AG services have been deployed
at government departments including the Home Office, GCHQ, HMRC, DEFRA, police and Local
Government organisations.
ON-BOARDING AND OFF-BOARDING PROCESS
Productivity will be immediate, starting with a requirements definition engagement.
TRAINING
Software AG offers a full range of bespoke and standard training services delivered online,
facilitated at the clients site and in our classrooms located in Derby and Bracknell. Full listings of
the courses available are at:
http://www.softwareag.com/corporate/service/ges/default.asp
ORDER AND INVOICING PROCESS
The Authority places an order for its anticipated units of chargeable products and services
by completing the Order Form of the Call-Off Agreement.
©2013 Software AG. All rights reserved.
Page 9 of 21
Software AG eBPM Serivce Definiton
BILLING ENQUIRES SHOULD BE DIRECTED TO:
Financepo@softwareag.com 01332-611000
CUSTOMER RESPONSIBILITIES
It is responsibility of the client to provide access to the people, resources and premises
required to undertake the assignment.
SOFTWARE COMPONENTS
The following software components may be used to deliver the tooling required for these
services – this list is not exhaustive:




webMethods
o BPM – BPMN v2.0
o Business Rules – Acts as a service on the ESB (see ESB below)
o Optimise for Process – BPMN v2.0
o Optimise for Infrastructure - WS-*, SOAP, REST & XML
o ESB + Nirvana – Various standards including but not limited to WS-*, SOAP, REST
& XML
o MDM – WS-*, SOAP, REST & XML
o Mediator - WS-*, SOAP, REST & XML
o Trading Networks – Various including EDI, SFTP
o Mobile Suite – Java, C Objective
o DIS Secure messaging.
Big Fast Data
o Terracotta Big Memory – Java
o Apama CEP - WS-*, SOAP, REST & XML
Aris
o Business Architect – BPMN v2.0, ITIL, MODAF, Archimate
o Technical Architect - BPMN v2.0, ITIL, MODAF, Archimate
o Mashzone – JDBC, HTTP
o Publisher - HTTP
o Process Governance - CORBA
o PPM (Process Performance Manager) – JDBC
o Alfabet (Portfolio and EA Management)
Centrasite – XQuery, XML, HTTP, JAXR
©2013 Software AG. All rights reserved.
Page 10 of 21
Software AG eBPM Serivce Definiton
SOFTWARE AG LIVE – CLOUD BASED CAPABILITY FROM SOFTWARE AG
Software AG’s cloud-based Software-as-a-Service (SaaS) suite addresses today’s business
needs with unmatched speed, ease-of-use and full support for social and mobile
collaboration.
 Process Live, a social process improvement application that enables people to
collaborate across departments and geographies to improve requirements
management and business processes.

Portfolios Live, a cloud-based service for the instant and intuitive management of IT
portfolios. It provides best practices and end-to-end guidance for collecting,
connecting and assessing available data to support both IT and business decisionmaking.

AgileApps Live, a cloud-based and on-premises solution that helps subject matter
experts create situational and case management applications. Designed for easy
visual customization, subject matter experts can change processes, business rules, eforms, reports, dashboards, connect with Facebook or Twitter®, collaborate with
team members and access information from any mobile device.

Integration Live, an integration PaaS that enables cloud-to-cloud integration and
seamlessly connects with private cloud or on-premise enterprise service bus
installations.
©2013 Software AG. All rights reserved.
Page 11 of 21
Software AG eBPM Serivce Definiton
APPENDIX A – SERVICES FOR SERVICE INTEGRATION AND APPLICATION MANAGEMENT
Demand Case
Architecture
Inventory
IT Transparency
IT lifecycle
management
Information
architecture
governance
Description
Establishment of the
practice to sustain a
reliable documentation
of the enterprise
architecture by focusing
on identifying the data
stewards and data
requirements.
Establishment of the
practice to sustain a
reliable overviews of
application and
technology life-cycles in
order to communicate
plans and high-light
conflicts. Focus is on
version, life-cycles and
status concepts.
Establishment of the
practice that defines
clear responsibilities for
and classifies
information. Practice
includes transparency of
business ownership and
usage; analysis of
processing applications
(CRUD analysis).
©2013 Software AG. All rights reserved.
Value
* reliable actual architecture
information
* standardized communication
* cross company comparability
of architecture
* reduced project effort for
current landscape analysis &
ad-hoc reporting
* ability to identify
redundancies, gaps & business
impacts
* improved coordination and
communication of IT roadmaps
* reduced risk due to accurate
lifecycle information
* transparency of potential
planning conflicts in the
technology and application
roadmaps
* ability to identify errors in
migration planning
* standardized communication
* transparency on core
business data and their usage
* transparency of the
information dependency
between applications
* expose risks due to
dependencies on sources which
have higher risk or lower
operational quality or duplicate
data sources
* alignment of organizational
data requirements and data
architecture
Stakeholder
s
IT Manager
(responsibili
ty)
IT Staff
IT Manager
Application
Archtect
CIO Office
Business
Units
CSRO
CIO Office
Business
Units
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Software AG eBPM Serivce Definiton
IT Roadmapping
Application
landscape
planning
Analysis of how
applications support
business domains across
different organizations in
order to identify gaps
and redundancies.
Creation of roll-out plans
to improve the
application landscape.
* transparency of how business
uses applications
* reduced project effort for
current landscape analysis &
ad-hoc reporting
* ability to identify
redundancies, gaps & business
impacts
* alignment of business
criticality and IT risks, costs
and delivery
* availability of application
landscape roadmaps reduces
errors and costs
Program
Definition and analysis of * improved coordination and
road-mapping projects and programs
communication of project road
including the relationship maps
to architecture roll-out
* reduced risk due to accurate
plans. Analysis of project project plans
architectural
* transparency of potential
dependencies. Project
planning conflicts and
scope-change impact
dependencies
analysis.
* ability to identify gaps
between architecture and
project roadmaps
* reduction of project costs and
risk through better analysis and
planning
Technology
Establishment of the
* improved capability to
and
practice to sustainably
establish and enforce technical
standards
define technology road- standards, guidelines and
road-mapping maps and standards.
policies
Publication of
* reduced project effort for
provider/consumer
choosing standards aligned
specific technology
technologies
standard catalogues.
* ability to identify
standardization potential
leading to OpEx reduction
* support technology migration
decisions
* reduced risk due to accurate
lifecycle information
©2013 Software AG. All rights reserved.
CIO Office
Application
Architect
Solution
Architect
Project
Office
Project
Office
Project
Manager
Application
Architect
IT Manager
Business
Units
IT Manager
Application
Archtect
CIO Office
Technical
Architect
Page 13 of 21
Software AG eBPM Serivce Definiton
SAP
consolidation
Architecture Initiatives
Cloud-ready
analysis
IT service
modelling
Mobile-ready
analysis
Activities to identify and
remove redundancy
from the SAP application
landscape including
analysis of the current
situation and planning of
change.
* transparency of how business
uses SAP applications
* reduced project effort for
current landscape analysis &
ad-hoc reporting
*improved ability to plan the
SAP landscape
* reduction of the IT cost
through reuse of functionality
and retirement of SAP
applications
* increase ability to react to
business change (agility)
Identify business
* expose financial potential of
capabilities that can
cloud-sourcing
benefit from cloud
* clear communication of cloud
solutions and understand decisions and strategy
which applications have
* quicker execution of clouds
the potential to be
strategy
moved to the cloud.
Definition of the cloud
strategy.
Catalog IT services and
their architecture in
order to expose
dependencies on
architecture elements
and to plan change. Also
provide analysis which
exposes reuse potential
of architecture elements
thus reducing IT service
costs.
Identify business
capabilities that can
benefit from mobile
devices and understand
which applications have
the potential to be
supported on mobile
devices. Definition of the
mobile device strategy.
©2013 Software AG. All rights reserved.
* standardized communication
* transparency on IT service
offering and service structure
* avoid investments in
redundant services by enabling
reuse of existing services
* expose risks of mobile
computing
* clear communication of
mobile computing decisions
and strategy
* quicker execution of mobile
computing strategy
CIO Office
Application
Architect
Solution
Architect
Project
Office
SAP
Competenc
e Center
CFO
CIO
(strategic
responsibilit
y);
Project
manager
Enterprise
Architect
CSRO
IT Manager
Enterprise
Architect
Business
Units
Service
Manager
CIO
CFO
CIO
(strategic
responsibilit
y);
Project
manager
Enterprise
Architect
CSRO
Page 14 of 21
Software AG eBPM Serivce Definiton
Business Driven Initiatives
Solution
architecture
modelling
Enable project teams
and solution architects to
create and plan
architectures in a
consistent and
understandable fashion.
Thus reducing
implementation risks and
costs.
Big-data
Identify business
ready analysis capabilities that require
big-data solutions and
understand which
applications can
currently, or could
potentially with platform
changes, support big
data. Definition of the
corresponding strategy.
Transformati Changes in the business
on programs model (capabilities) lead
to changes in the IT
landscape. The future
business architecture
and current IT support
need to be analyzed and
an IT transformation plan
developed.
* standardized communication
of project results
* enables scenario &
alternative evaluation and
comparison
* reduction of implementation
risks and costs
CIO
Project
Manager
Enterprise
Architect
Solution
Architect
* risk reduction by providing
solid foundations for big data
architectures
* expose information reuse and
analysis potential of big data
* clear communication of bigdata decisions and strategy
* quicker execution of big-data
strategy
innovation
programs
* standardized communication
of technology trends and plans
* support for innovation
process optimization
* reduced risk due to accurate
technology roadmaps
* transparency of potential
planning conflicts
* increased planning reliability
CFO
CIO
(strategic
responsibilit
y);
Project
manager
Enterprise
Architect
CSRO
IT Manager
Enterprise
Architect
Business
Units
Service
Manager
CIO
Process
Manager
Project
Manager
CFO
CFO
CIO
(strategic
responsibilit
y);
Project
manager
Enterprise
Architect
Technologz
Architect
CSRO
Innovation driven by
business and IT creates
new requirements
concerning the
technologies that make
up the IT architecture.
Feasibility needs to be
checked and a roll-out
plan developed.
©2013 Software AG. All rights reserved.
* alignment of business
criticality with IT risks, costs
and delivery
* governance of migration
decisions and execution
* enables definition and
communication of target
architecture
* transparency on IT
contribution & effects on
business transformation
* increased planning reliability
Page 15 of 21
IT Governance Risk and Compliance
Software AG eBPM Serivce Definiton
M&A support
Support the integration
of two application
landscapes during the
merger phase following
an acquisition. This
includes inventory of the
acquired landscape,
synergy analysis, and
definition of an
integration plan.
* cross company comparability
of applications
* reduced project effort and
support for ad-hoc reporting
* ability to identify
redundancies, gaps & business
impacts
* governance of migration
decisions and execution
* enables definition and
communication of target
architecture
Application
risk
management
Establishment of a
practice to assess
application criticality to
the organization and to
execute risk assessments
to understand risk
exposure and initiate
mitigation.
Implement a process to
ensure that all
processing of personal
information within the
organization is fully
captured and that data
protection controls are
executed. This supports
data controllers/data
protection officers when
notifying of processing of
personal data and helps
ensure data protection
audits run smoothly.
Definition of IT controls
and their assessment in
order to fulfill regulatory
compliance
requirements. The focus
is on self-assessment
methodology.
* exposure of core risks in the
application landscape
* reduced effort for the risk
assessment process
* exposure of business impact
and mitigation prioritization
EU Data
Protection
Directive
Support)
Compliance
control selfassessments
©2013 Software AG. All rights reserved.
CFO
CIO
(strategic
responsibilit
y);
Project
manager
Enterprise
Architect
CSRO
Business
Manager
Process
Manager
CSRO
Application
Manager
CIO Office
Enterprise
Architect
* documentation of
applications under the data
protection regime and
identification of insufficient
protection controls
* reduce the effort for
management and execution of
self-assessment questionnaires
* exposure of business impact
and mitigation prioritization
CSRO
Application
Manager
CIO Office
Enterprise
Architect
* exposure of failing controls
* reduce the effort for
management and execution of
self-assessment questionnaires
* exposure of business impact
and mitigation prioritization
CSRO
Application
Manager
CIO Office
Enterprise
Architect
Business
Units
Page 16 of 21
Software AG eBPM Serivce Definiton
Application
and data
criticality
analysis
Establishment of a
practice to assess the
criticality of applications
and data which are the
foundation of business
processes and
capabilities. Deduce the
necessary protection
requirements (SLAs,
security policies, risk
acceptance level, etc.)
Ensure that business
continuity procedures
are in place and aligned
with requirements.
Analysis of dependencies
impacting business
continuity. Definition
and monitoring of
policies.
* identification of applications
requiring higher protection
procedures due to high
application or data criticality
* reduce the effort for
management and execution of
self-assessment questionnaires
* exposure of business impact
and mitigation prioritization
CSRO
Application
Manager
CIO Office
Enterprise
Architect
CSRO
Application
Manager
CIO Office
Enterprise
Architect
Process
Manager
Demand
management
Provide a single,
consolidated view of
demand for IT projects.
Implement demand
analysis and approval
processes. Provide
business units with
reports on demand
status.
* consistent documentation of
business continuity
requirements
* automated analysis of
deviations between
requirements and current
performance
* automated tracking of
disaster recovery test and
procedure-documentation
requirements
* classified and prioritized
demands
* ability to analyze impact of
demands on architecture
* expose redundant demands
* definition and automation of
the demand approval process
Technology
portfolio
management
Optimization of the
technology portfolio by
understanding the state
of the technologies from
different perspectives
such as cost, risk, gaps
and redundancy, usage,
etc. Planning of change.
Project
Manager
Business
Unit
CIO
IT Manager
Demand
Manager
Enterprise
Architect
* classification of technologies Technoloy
and establishment of
Architect
responsibility
CIO
* identification of impacts on
IT Manager
application road maps
Project
* definition of standards for the Manager
different technology areas
* expose technologies with no
or limited usage to reduce costs
* expose overlapping
technologies to reduce costs
and increase agility
IT Portfolio Management
Business
continuity
©2013 Software AG. All rights reserved.
Page 17 of 21
Software AG eBPM Serivce Definiton
application
portfolio
management
Optimization of the
application landscape by
understanding the state
of the landscape from
different perspectives
such as cost, risk, gaps
and redundancy,
business values, etc. and
planning of change.
IT project risk
management
Establishment of a
practice to assess project
criticality to the
organization and to
execute risk assessments
to understand risk
exposure and initiate
mitigation.
Optimization of project
portfolio by
understanding business
value and architectural
impact. Monitoring
costs, risks and timelines.
Implementation of
project approval
governance.
Project
portfolio
management
IT Finance Management
Application
TCO
Budgeting
Mapping of capital and
operational IT spending
to applications. Analysis
over the life-cycle in
order to understand the
costs drivers and trends.
Management of budgets
for IT investments.
Introduction of spend
limit setting and spendapproval processes.
©2013 Software AG. All rights reserved.
* classification of applications
and establishment of
responsibility
* identification of impacts on
the business
* exposure of potential risks in
the application landscape
* expose applications with no
or limited usage to reduce costs
* expose applications that have
overlapping capabilities to
reduce costs and increase
agility
* exposure of core risks in the
project portfolio
* reduced effort for the risk
assessment process
* exposure of business and IT
impact and mitigation
prioritization
Application
Architect
CIO
IT Manager
Project
Manager
* classification of projects and
establishment of responsibility
* identification of impacts on
the business and IT
* exposure of potential risks in
the project portfolio
* expose projects with little
business value to reduce costs
* expose redundancies in the
project portfolio to reduce
costs
* identification of cost drivers
* exposure of expensive
applications
* spending trend analysis and
sundown candidate
identification
* transparency of budgets and
budget allocation
* prioritization of projects
* exposure of expensive
projects
* spending trend analysis
Project
Manager
CIO Office
CFO
Business
Units
Enterprise
Architect
CSRO
Project
Manager
CIO Office
Enterprise
Architect
CFO
CIO
Business
Units
Process
Manager
CFO
Project
Manager
CIO
Application
Architect
Enterprise
Architect
Page 18 of 21
Software AG eBPM Serivce Definiton
IT Manager
IT Governance
Business Strategy Alignment
Value-of-IT
controlling
Definition of costassignment rules to
govern how IT spending
is to be mapped to
business structures, e.g.
business capabilities.
Definition of
management reporting.
strategy
Documentation of the
operationaliz business strategy and its
ation and IT
breakdown to
value
operational goals.
contribution
Monitoring and
reporting of goal
achievement.
Understand impacts of
strategy on the
architecture.
Strategic IT
Definition of the longroad-mapping term application
landscape strategy and
iteration with
stakeholders.
Investment
approval
processes
* identification of cost drivers
* identification of IT cost
drivers by business capability
* alignment of IT spending to
business priorities/strategy
CFO
CIO
IT Manager
* documentation and validation
of business strategy
* ability to analyze the IT
contribution to business
strategy
* ability to define and monitor
KPIs for strategy fulfillment
CEO
CFO
CIO
IT Manager
* ability to document and
govern IT strategy along
business structures, e.g.
business capabilities
* ability to communicate and
iterate IT strategy with the
business
* ability to identify gaps and
impacts
* reduced planning risk
Implement and improve * definition of processes and
the processes for capture establishment of responsibility
and approval of demands * exposure of projects with
and projects to ensure
little business value to reduce
transparency of the IT
costs
Investment process to
* exposure of redundancies in
business and IT
the project portfolio to reduce
stakeholders
costs
* enforcement of architectural
controls in the process to
©2013 Software AG. All rights reserved.
CIO
Enterprise
Architect
PMO
IT Manager
Business
Units
CFO
CIO
PMO
Page 19 of 21
Software AG eBPM Serivce Definiton
reduce project risk
IT policy
management
Architecture
governance
processes
Create and communicate
policies, their life-cycles
and scope. Manage
policy reviews . Monitor
and enforce policy
implementation.
Implement and improve
the processes for
aligning the application
and technology
architectures to EA
policies and standards.
©2013 Software AG. All rights reserved.
* improved communication of
policies
* better enforcement of policy
implementation
* management of policy
reviews and life-cycles
* transparency of roles and
responsibilities
* reduced effort for the
architecture approval process
* enforcement of architecture
governance to reduce risk, to
reduce costs, to increase agility
and to increase business value
of IT
CIO Office
(responsibili
ty)
CFO
CSRO
IT Managers
CIO Office
(responsibili
ty)
CFO
CSRO
IT Managers
Page 20 of 21
Software AG (UK) Ltd.
London House
London Road
Bracknell
RG12 2UL
Phone 01344 403800
Fax 01344 403825
www.softwareag.com