MINISTRY OF LOCAL GOVERNMENT
Customer Charter
Head Office
Levels 3 & 10
Emmanuel Anquetil Building
Port Louis
Mauritius
Indian Ocean
Tel. No.:(230) 213-3236
Fax No.: (230) 211-7506
E-Mail: mlg@mail.gov.mu
Website: http://localgovernment.gov.mu
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ABOUT THE MINISTRY
The Ministry comprises two main sections, namely the Local Government Section and the
Solid Waste Management Section. The Government Fire Services, the Beach Authority and
the nine Local Authorities operate under the aegis of the Ministry.
Our Vision

To provide appropriate support as a facilitator to local authorities to enable
them to operate as real partners of development.

To ensure the preservation of the environment and the provision of better
quality of life for the citizens through sound solid waste management policies
and beach management policies.
Our Mission

To empower the local authorities with a view to enabling them to be more
responsive to the needs of the local community.

To ensure an efficient and sustainable management of solid waste for the
present and future generations.

To put at the disposal of the public, clean and well equipped beaches for
optimum leisure facilities.

To protect life and property against destruction by fire.
Charter Coverage
This Charter covers the services provided by the Ministry of Local Government and
Solid Waste Management.
Charter Objectives
Under this Charter, we

Give you a brief description of our various units, services and activities.

Inform you about how and where to get access to our services.

Set standards and targets for our services.

Inform you about our complaints and feedback mechanism.
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Services / Activities
1.
Local Government Division



We provide the legal framework to empower the Local Authorities to deliver
their services efficiently and effectively.
We make such regulations for the smooth implementation of the Local
Government Act.
We provide general policy guidance to Local Authorities in respect of Local
Government matters and other central Government objectives.
Clearancs / Approval.

We process requests and issue clearances / authorization to Local Authoriries
in respect of finance and establishment matters.

We attend to queries and complaints from the public and other stakeholders
in respect of local government maters.
2.
Solid Waste Management Division
Strategies /Policies

We ensure the efficient management of collection, transportation and
disposal of all types of solid wastes in public places, viz- public beaches,
traffic centers, motorways and in some housing estates.

We operate and manage all waste disposal sites across the island , i.e transfer
stations and landfill.

We make regulations and formulate policies regarding wastes disposal

We initiate waste minimisation projects and carry out bulky waste collection
campaigns.

We provide guidelines to Local Authorities in the field of solid waste
management.

We issue Waste Carrier’s Licence in respect of vehicles transporting solid
waste after examination of the vehicles.

We register Scavenging Contractors in accordance with the Local Government
(Registration of Scavenging Contractors) Regulations 2004.
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
We ensure the safe disposal of hazardous wastes and condemned goods at
Mare Chicose Landfill upon receipt of applications from various bodies, viz
industries, dealers in food products, etc.

We attend to complaints from the public and other stakeholders in respect of
scavenging services provided by the Ministry’s contractors or Local Authorities
3.
Field Services Unit
We execute minor upgrading works across the island, including landscaping,
provision of amenities on public beaches and other public places, etc.
4.
Beach Management
We are responsible for the overall control and management of some 89 proclaimed
public beaches through the Beach Authority, which had been set up under the Beach
Authority Act 2002.
The Beach Authority has as main functions:



5.
The provision of amenities and their maintenance on public beaches
The cleaning, protection and upliftment of public beaches
The regulation of economic, leisure and other activities on public beaches
Fire Services
The Fire Services is a Department of the Ministry, which has as main functions:




The protection of life and property against destruction by fire
Providing support in rescue operations during natural calamities and major
accidents
Issue of Fire Certificates and clearances
Proffering advice on fire protection
PROCEDURES FOR OBTENTION OF LICENCES/AUTHORIZATION/REGISTRATION/GUIDANCE
1.
Waste Carrier’s Licence

No vehicle is authorised to transport waste unless it holds a valid licence
under the Local Government (Dumping and Waste Carriers) Regulations 2003.

Application for a Waste Carrier’s Licence may be made on downloadable
prescribed
form
WC
1
from
the
website
of
the
Ministry
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(http/localgovernment.gov.mu) or may be obtained at the Waste Carrier’s
Licensing Unit, JICA Building, Monseigneur Gonin Street, Port-Louis.
Telephone No. 230 208 8803.

Documents to be produced:
(i)
(ii)

Evidence of registration of the vehicle
Evidence of fitness of the Vehicle
Waste Carrier's Licences are delivered by the Unit after examination of
vehicles by Enforcement Officers of the Ministry on either Mondays or
Thursdays, upon appointment.
Fees payable:
An amount of Rs 1,000 yearly
2.
Our Commitment
We will ensure that a Licence is delivered within 15 days from the date of
application, subject to all required documents being submitted.
3.
Procedures for Disposal of Condemned Goods

Condemned goods are disposed at the Mare Chicose Landfill and are normally
buried in the waste mass early in the morning under the supervision of
officers of the Ministry of Local Government and Solid Waste Management,
the Ministry of Health and the landfill operator.

The generators of condemned goods themselves or the Ministry of Health may
declare a particular good as condemned and unsuitable for consumption/use.

Upon receipt of request for disposal of the condemned goods, the Ministry
processes the file for approval by the Permanent Secretary.

After burial of the condemned goods, a Certificate is issued to the generator
by the Ministry to confirm the final disposal.

A licensed Waste Carrier should be used to convey the goods to the Landfill.
Our Commitment
We will ensure that applications are processed and approved as early as possible for
the purpose of safety and hygiene.
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3.
Disposal of Hazardous Wastes

The Ministry is the Enforcing Agency for hazardous wastes as per the
Environment Protection (Standards for hazardous wastes ) Regulations 2001.

Guidance Notes for the Implementation of the Environment Protection
(Standards for hazardous wastes) Regulations 2001 is available on the Website
of the Ministry.

The Environment Protection (Standards for hazardous wastes) Regulations
2001 make provision, among others, for hazardous waste generators to:-

(i)
Make an inventory of the hazardous wastes they generate as per the
Regulations;
(ii)
Report on the above inventory on a quarterly basis to the enforcing
agency;
(iii)
Seek approval from the Ministry for the use of any store, warehouse
or other premises for the storage of a container or package containing
hazardous wastes within the premises;
(iv)
Classify, pack and label their hazardous waste as prescribed in the
Regulations; and
(v)
Fill in consignment notes confirming the hazardous wastes generated
leave their premises for disposal.
Procedure for disposal of hazardous wastes is as follows:
The waste generator needs to collect consignment notes accompanied
by explanatory notes at the Ministry, which need to be filled in 6
copies.

The landfill operator shall be contacted on 633 5353 to obtain the
wasted identification number and the quotation for the disposal of the
wastes at the landfill.

Once the quotation has been obtained, the waste generator shall
initiate action regarding transportation of the waste by a licenced
waste carrier.

Prior to transportation, the waste generator is requested to ensure that
the wastes are properly stored so as minimize health and
environmental hazards.
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Our Commitment
We will ensure that applications are processed and approved as early as possible to
limit risks to the public and the environment in general.
4.
Procedure for Registration of Scavenging Contractors

Application for Registration shall be made to the Permanent Secretary of the
Ministry for registration in the form specified in the Schedule of the Local
Government (Registration of Scavenging Contractors) Regulations 2004.

Applications are examined by the Registration Committee of the Ministry and
submitted to the Permanent Secretary for approval.

Application Forms are available at the Ministry.

Documents/Information required:
(a)
Original financial standing duly signed and stamped from a local bank
as per specimen provided in the Regulations.
(b)
Copy of updated Contractor’s Permit from the Ministry of Labour.
(c)
Testimonials from Client(s) for works performed where applicable.
(d)
Copy of Articles of Association or Constitution of the Company and copy
of Certificate of Incorporation where applicable.
(e)
Audited accounts of the Company/Firm duly signed by a certified
Accountant or bank statement.
(f)
A detailed return of employees registered with the NPF.
(g)
Proof of ownership or lease of vehicles mentioned in the application.
Our Commitment
We will ensure that applications are processed and approved within two weeks upon
submission of all required documents
5.
Complaints / Feedback Mechanism
We will receive all your complaints and suggestions whether orally or in writing and
acknowledge them.
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We will attend to all requests/complaints by the general public/local
authorities/employees within a week or earlier depending on the nature/urgency of
the request/complaint.
In dealing with any request/complaint from you, we will do our best to:
6.

Answer your call within three rings

Be courteous

Provide you with correct information

Acknowledge your letter within a week of receipt thereof
Administrative Support Services
Registry
All correspondences received at the Registry are filed and submitted to Schedule
Officers within a maximum of two days.
Finance
Bills/claims for services rendered to the Ministry will be transmitted to the
Accountant General's Department for payment within two days, provided all relevant
receipts/invoices are submitted.
Personnel
All personnel matters relating to Officers of the Ministry, i.e application for leave,
passage benefits, car loans, release, etc are possessed and approved within a week
except for cases where other Ministries/Departments have to be consulted.
Officers of Local Authorities are accountable to their Chief Executives. Only
requests for duty-free, car loans, leave without pay, study leave without pay,
release are processed at the Ministry within an average period of one week.
USEFUL ADDRESSES/CONTACT DETAILS
If you have any enquiries, complaints or suggestions, you may address directly to:

Solid Waste Management Division
Level 3, Emmanuel Anquetil Building
Port Louis
Phone:
(230) 201-2742/201-2752
Fax:
(230) 213-0654
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
Waste Carrier's Licencing Unit
Jica Building
Monseigneur Gonin Street
Port Louis
Phone:
(230) 208-8803
Fax:
(230) 208-8804

Local Government Division
Level 3, Emmanuel Anquetil Building
Port Louis
Mauritius
Phone:
(230) 201-3060
Fax:
(230) 208-9729

Fire Services
Head Office
14 Deschartes Street
Port Louis
Hot Line Emergency only 115
Phone:
(230) 212-0214/15
Fax:
(230) 208-3875
E-mail:
Fireserv@intent.mu

Beach Authority
C & R Court
Mezzanine Floor
Corner Labourdonais & St Louis Street
Port Louis
Phone: (230) 212-0059
Fax:
(230) 212-0060
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For any further information, you may please contact us on the following:Designation
Telephone No
Fax No
Permanent Secretary
(230) 213-3236
(230) 211-7506
Waste (230) 201-1219
(230) 201-3881
Director (Solid Waste Management)
(230) 201-2741
(230) 213-0654
Principal Assistant Secretary (Local Authorities)
(230) 201-3008
(230) 208-9729
Open Registry
(230) 201-2155
(230) 208-9729
Confidential Registry
(230) 201-2567
(230) 208-9729
Chief Finance Officer
(230) 201-1268
(230) 213-2244
Chief Personnel Officer
(230) 201-2221
(230) 213-4097
Principal Purchasing & Supply Officer
(230) 201-1375
(230) 211-7734
Principal Assistant
Management Unit)
Secretary
* The Charter is not a legal Document.
Customer Charter(1)/wd
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