Appendix 1: Senior Management Objectives 2012 -13 onwards
Lead Officers on the following cross cutting strategic agendas are:
Community Planning, Partnerships and Organisational Design
Community Planning - Engagement
Regeneration
Economy
Enforcement
Sustainability
Financial Strategy
Change Programme and Efficiency
Bob Jack
Linda Kinney
Janice Hewitt
Kevin Robertson
Tony Cain
Les Goodfellow
Willie Watson
John Risk
Contents
Summary of Administration Key Priorities, Stirling Council Improvement and Strategic Priorities
Senior Manager
Bob Jack, Chief Executive
Janice Hewitt, Assistant Chief Executive (Care, Health and Wellbeing)
Linda Kinney, Assistant Chief Executive (Learning, Empowerment and Citizenship)
Kevin Robertson, Head of Economy, Planning and Regulation
John Risk, Head of Assets and Support
Bob Gil, Head of Corporate Projects
Les Goodfellow, Head of Environment
Belinda Greer, Head of Shared Education Services
Tony Cain, Head of Housing and Customer Service
Willie Watson, Head of Governance and Resources
Val de Souza, Acting Head of Shared Social Services
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2
4
5
7
10
13
16
18
20
23
26
29
Page 1 of 31
Council Priorities 2012/13
Administration Key Priorities
Code
Description
Portfolio Holder
Management Team
Lead
AKP_A
Building a Community Planning Partnership that is democratically led with an engaged community and works
towards positive outcomes for Stirling
Cllr McChord
Linda Kinney
AKP_B
Increased focus on early intervention to help families in need
Cllr McChord
Janice Hewitt
AKP_C
Regenerate our most in need communities to deliver a full range of positive social, environmental and economic Cllr McChord
outcomes
Janice Hewitt
AKP_D
Improve the outcomes for the lowest performing 20 per cent of children in nurseries and schools
Cllr Berrill
Belinda Greer
AKP_E
Provide additional nursery and out of school care places throughout the Stirling area to support working families Cllr Berrill
Belinda Greer
AKP_F
Be a good corporate parent
Cllr Brisley
Janice Hewitt
AKP_G
Improving care for our vulnerable people at home
Cllr Brisley
Val de Souza
AKP_H
Promote opportunities and support access to physical activity and sport for all
Cllr Brisley
Belinda Greer
AKP_I
Ensure enforcement action is taken across all areas of Council activity and make full use of Council policy to
combat anti-social behaviour
Cllr Boyd
Tony Cain
AKP_J
Develop advice services that are fit to support people through the current round of welfare changes by
establishing an integrated service with voluntary sector leadership
Cllr Boyd
Tony Cain
AKP_K
Examining and delivering on more opportunities for improved models of service delivery
Cllr Boyd
Bob Jack
AKP_L
Adopt a pragmatic approach to sustainability that protects and enhances the local environment
Cllr Gibson
Les Goodfellow
AKP_M
Make resurfacing roads, paths and pavements the service priority across the whole Stirling area
Cllr Gibson
Les Goodfellow
AKP_N
Build more socially rented housing
Cllr Weir
Tony Cain
AKP_O
Deliver and improve upon access to and speed of internet access across the Stirling area
Cllr Benny
Kevin Robertson
AKP_P
Streamline business support under the leadership of the business community
Cllr Benny
Kevin Robertson
AKP_Q
Pursue a diverse high wage economy that delivers local jobs for people across Stirling and a procurement
policy that supports this
Cllr Benny
Kevin Robertson
AKP_R
Our financial strategy will reflect the current economic challenges by saving £24M whilst ensuring the delivery
of quality services
Cllr Benny
Willie Watson
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Council Improvement Priorities
Code
Description
Portfolio Holder
Management Team
Lead
SCIP01
Continue to identify and release efficiency savings through the council’s budget workstreams, service review
and options appraisal
Cllr Benny
John Risk *
SCIP02
Strengthen partnership working
Cllr McChord
Linda Kinney
SCIP03
Further develop financial management arrangements
Cllr Benny
Willie Watson
SCIP04
Further develop performance management arrangements
Cllr Boyd
Bill Scott *
SCIP05
Improve the council’s approach to equality and diversity
Cllr Boyd
Tony Cain *
SCIP06
Continue the implementation of corporate asset management
Cllr Benny
John Risk
SCIP07
Fully deploy the People Strategy
Cllr Boyd
John Risk
SCIP08
Make best use of information & communications technology
Cllr Boyd
John Risk *
SCIP09
Fully deploy the Customer Service Strategy
Cllr Boyd
Tony Cain *
SCIP11
Improve key areas of Social Services performance
Cllr Brisley
Val de Souza
SCIP12
Improve key areas of Housing Services performance
Cllr Weir
Tony Cain
Council Strategic Priorities (ie. Priorities not covered by Administration Key Priorities or Council Improvement Plan)
Code
Description
Portfolio Holder
Management Team
Lead
CSP 1
Shared services
Cllr Boyd
Bob Jack
CSP 2
Economic strategy
Cllr Benny
Kevin Robertson
CSP 3
Effective Council and partnership governance arrangements
Cllr McChord
Cllr Boyd
Bob Jack
Willie Watson
CSP 4
Local Development Plan
Cllr Gibson
Kevin Robertson
CSP 5
30-year Housing Business Plan
Cllr Weir
Tony Cain
Key:
AKP = Administration Key Priorities SCIP = Stirling Council Improvement Plan Priorities CSP = Additional/ new/ emerging strategic priorities
* = Supported by all Heads of Service through the Operational Management and Continuous Improvement objectives
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Senior Management Objectives: Chief Executive
Ref
Linked
Priority
Objective Description
Performance Indicators /
Milestones
Due Date
Resources
31 Mar 2014
All services
Head of Assets and
Support re Change
Programme
Senior Management Objectives
developed and implemented to
agreed timescales
SERVING STIRLING KEY PRIORITIES AND OTHER STRATEGIC PRIORITIES
1
All
Ensure alignment of senior management capacity to progress delivery of
Serving Stirling priorities while ensuring delivery of the Council’s Change
Programme, and the effective and efficient management of all Council
Services
2
AKP_A
Lead the building of a Community Planning partnership that is
2 May 2013
democratically led with an engaged community and works toward positive
outcomes for Stirling
All services and
Community Planning
Partners; Assistant Chief
Executive, Linda Kinney
Single Outcome Agreement for
Stirling 2013-2023 agreed by
Council May 2013 and thereafter
by all CPP partners
3
AKP_R
Lead the development and implementation of the financial strategy to
reflect the current economic challenges by saving £24M whilst ensuring
the delivery of quality services
All services
Proposals for balanced budget for
2013/14 and 2014/15 submitted to
Council
4
CSP1
(AKP_D)
(AKP_E)
(AKP_F)
(AKP_G)
Lead and ensure successful integration of Stirling’s Education and Social Review:
Service with those of Clackmannanshire Council
31 Mar 2013
Education and Social
Services
Positive progress reported to
committee in line with agreed
reporting arrangements
5
CSP 3
(AKP_Q)
Implement revised governance arrangements to ensure all Council
Review:
Services and arms length bodies work together and with key partners and 31 Mar 2013
stakeholders to maximise economic benefit
Head of Economy Planning Positive progress reported to
and Regulation
committee in line with agreed
Arms length organisations reporting arrangements
6
AKP_K
Lead the review of current methods of service delivery to improve
effectiveness and efficiency
Review:
31 Mar 2013
All services
Positive progress reported to
committee in line with agreed
reporting arrangements
31 Mar 2013
All services
Positive progress reported to
committee in line with agreed
reporting arrangements
31 Mar 2013
All services
Positive progress reported to
committee in line with agreed
reporting arrangements
28 Feb 2013
27 Feb 2014
COUNCIL IMPROVEMENT PLAN
7
Ensure delivery of the Council Improvement Plan 2012-15 including
addressing areas of uncertainty and concern in the Assurance and
Improvement Plan 2012-15
OPERATIONAL MANAGEMENT AND CONTINUOUS IMPROVEMENT
8
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Ensure the delivery of effective operational management and continuous
improvement of council services
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Senior Management Objectives: Assistant Chief Executive (Care, Health and Wellbeing)
Ref
Linked
Priority
Objective Description
Due Date
Resources
Apr 2013
Council Services
Head of Housing and
Customer Service
Performance Indicators /
Milestones
SERVING STIRLING KEY PRIORITIES AND OTHER STRATEGIC PRIORITIES
9
AKP_J
Lead and co-ordinate the Councils response to welfare reform changes
 Establish and chair Corporate Response Group
10
AKP_B
AKP_C
(ADP_A)
(AKP_D)
(AKP_E)
(AKP_F)
(AKP_R)
Lead and advance the development of a whole Council strategic
framework for action for Children, Young People and Families in need.
This will include the following key areas for development:
Milestones to Community Planning
Sep 2014
Partners
Social Services
 Lead the deployment of a business analytics tool into the Protection
Hub at Larbert
Jan 2013
 Develop tool to identify families and implement effective intervention
model for families most in need
Jun 2014
 Lead the Councils approach to corporate parenting
From Jan
2013
Feb 2013 –
Feb 2015
 Lead the Forth Valley wide response to the Children’s Collaborative
11
AKP_A
CSP 3
(AKP_G)
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Lead and advance the integration of Health and Social Care Services;
final integration dependent on legislation during 2015
Jan 2013
Dec 2015
Analysis of key affected groups
Key messages agreed
Key events and papers to Council
Integrated service response
finalised
Family intervention model
deployed with top 80 families; cost
& intervention analysis;
intervention review; family
contracts deployed
Business analytics deployed;
practitioners able to intervene at
an earlier stage
Corporate Parenting Action Plan
Implemented
Learning Set Workshop reports
Social Services
NHS Forth Valley
Develop proposals for partnership
board for voluntary integrated
service in advance of Act
Agreement on service integration:
mental health; older people;
learning disability; children
Council papers with options to
progress
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12
13
AKP_G
(AKP_A)
(AKP_K)
(AKP_R)
(SCP06)
Lead and ensure progress on the Care Village.
AKP_H
Leading the development of the Council’s relationship with Active Stirling
including the renewal of the current contract.

Outline business case submitted to Scottish Government
Apr 2013
Social Services
Jul 2013
Community Planning
Partners
Apr 2014
Active Stirling
Education
Assets & Support
Social Service
Positive progress reports via
Liaison Group and annual reviews
 Monitoring and review of performance through Liaison Group
 Achieve final sign-off on new contract
Complete the Project Brief for
submission to HubCo
Commence the Masterplan for the
former Stirling Royal site; and
To agree a partnership protocol for
the period up to contract close
COUNCIL IMPROVEMENT PLAN
14
SCIP01
AKP_K
AKP_R
Contribute to the development and implementation of corporate
improvement and change processes. This includes actively supporting
the work of Change Board to identify improvements and efficiency
savings that will achieve a targeted £9m reduction by 2014
Progress
report each
cycle
Council Services
Identification of potential savings
areas
Detailed scoping document for
consideration by Council
15
SCIP09
Lead on the development of and ensure implementation of the Councils
customer service strategy
Apr 2013
Council Services
Head of Housing and
Customer Service
Channel Shift report and Council
wide performance Reports
OPERATIONAL MANAGEMENT AND CONTINUOUS IMPROVEMENT
16
Advise, coach, guide and challenge as required designated link Heads of 31 Mar 2013
Service to support them in carrying out their responsibilities and to
improve working between and among service departments in achieving
strategic and operational goals / targets.
Council Services
360 degree feedback
Alignment of Service Plans and
delivery
17
Contribute to the delivery and updating of Serving Stirling key priorities
and other strategic priorities with elected members and the Council
Management Team. Review the contributions of Heads of Service and
ensure their contributions are aligned with each other and Stirling
Council’s overall strategic objectives.
31 Mar 2013
Council Services
Annual input to strategic plan
Commentary on Head of Service
inputs
18
Actively create and support the conditions for effective and collective
leadership to thrive and demonstrate agreed Leadership behaviours in
practice.
31 Mar 2013
Council Service Leaders
Collective leadership visible and
having positive impact across the
organisation.
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Senior Management Objectives: Assistant Chief Executive (Learning, Empowerment and Citizenship)
Ref
Linked
Priority
Objective Description
Due Date
Resources
Performance Indicators /
Milestones
SERVING STIRLING KEY PRIORITIES AND OTHER STRATEGIC PRIORITIES
19
AKP_A
Lead and advance the development of a whole council strategic
framework for Citizen and Community Participation and Engagement
This will include three key areas for development.

Whole authority approach to volunteering that is aligned with our
leadership and change priorities

Overarching Model framework to support local community
engagement and partnership

Building an effective Community Planning Partnership
Milestones to Community Planning
Sep 2014
Partners
Communities and citizens
 Complete the Development of a
whole authority model of
volunteering by Dec 2012
 Implement the strategy and
actions set out in the whole
authority model of volunteering,
Jan 2013-Dec 2013
 Introduce the Stirling Volunteer
privilege card, Mar 2013-To be
confirmed - 2013
 Complete the Development of
the overarching Engagement
and Participation Framework by
Feb 2013
 Implement the key actions set
out in the engagement plan,
Mar 2013-Apr 2014
 Scope out and undertake a
pathfinder review of community
councils, Jan 2013-Jun 2013
 Review, remodel in line with
government guidance and
processes the Community
Planning Partnership
organization and operation, Dec
2012-Apr 2013
Long Term Objectives
 Evidence of impact on the
levels and quality of
engagement with citizens and
communities
Ongoing: review in Jun 2014
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 Quality of relationships with
individuals and local
communities
Ongoing: review in Aug 2014
 Increased civic pride, interest
and actions
Ongoing: review Sep 2014
20
AKP_B
(AKP_C)
Lead the mainstreaming / future funding of the Big Noise Initiative in
Stirling to support social transformation and regeneration in Raploch
Apr 2013
Big Noise Initiative
Raploch community
Service Agreement with Sistema
Scotland and Funding package in
place by Apr 2013
Evidence of impact of initiative
Ongoing: review in Aug 2014
21
AKP_Q
(SCIP02)
Lead a review of the Strategic Learning Alliance (involving Stirling
University, Forth Valley College, Scottish Skills Council and Stirling
Council) to ensure the partnership is effective and capable of delivering
relevant and integrated opportunities for lifelong learning across Stirling
and supporting jobs and the local economy
Sept 2013
Alliance members
Education Service
Complete review of Alliance by
September 2013
Aligned programmes and shared
support approaches for more
integrated lifelong learning and
skills development by Apr 2013
Council Services
Identification of potential savings
areas
Detailed scoping document for
consideration by Council
COUNCIL IMPROVEMENT PLAN
22
SCIP01
AKP_K
AKP_R
Contribute to the development and implementation of corporate
improvement and change processes. This includes actively supporting
the work of Change Board to identify improvements and efficiency
savings that will achieve a targeted £9m reduction by 2014
Progress
report each
cycle
23
SCIP07
Leading and supporting the Corporate Management Leadership
Programme and to ensure alignment with council priorities and agreed
behaviours set out in the leadership framework
Ongoing
Agreed Programme in place
Evidence of more corporate
leadership values and behaviours
being demonstrated in practice
OPERATIONAL MANAGEMENT AND CONTINUOUS IMPROVEMENT
24
Advise, coach, guide and challenge as required designated link Heads of 31 Mar 2013
Service to support them in carrying out their responsibilities and to
improve working between and among service departments in achieving
strategic and operational goals / targets.
Council Services
360 degree feedback
Alignment of Service Plans and
delivery
25
Contribute to the delivery and updating of Serving Stirling key priorities
and other strategic priorities with elected members and the Council
Management Team. Review the contributions of Heads of Service and
ensure their contributions are aligned with each other and Stirling
Council’s overall strategic objectives.
Council Services
Annual input to strategic plan
Commentary on Head of Service
inputs
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26
Actively create and support the conditions for effective and collective
leadership to thrive and demonstrate agreed Leadership behaviours in
practice.
31 Mar 2013
Council Service Leaders
Collective leadership visible and
having positive impact across the
organisation.
27
Review the implementation and impact of the Communications Strategy
and function to ensure the effective communication of the administration
and council messages and the effective engagement with citizens,
communities, groups and organisations that impact and influence the
work of the council
Jun 2014
Council
Chief Executive’s Office
Agreement on a future delivery
model of the communications
function by Jan 2013
Alignment with the approach and
priorities set out in the overarching
engagement and participation
framework by Jun 2014
Evidence of effective citizens and
community engagement with the
council by Jun 2014
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Senior Management Objectives: Head of Economy, Planning and Regulation
Ref
Linked
Priority
Objective Description
Due Date
Resources
Performance Indicators /
Milestones
SERVING STIRLING KEY PRIORITIES AND OTHER STRATEGIC PRIORITIES
28
29
AKP_K
AKP_I
Review current methods of service delivery to improve effectiveness and
efficiency in areas of:

Economic Support & Tourism and City Centre Management

Cultural Services

Regulatory Services
Ensure enforcement action is taken across all areas of service activity:

30
31
AKP_O
AKP_P
31 Mar 2013

Develop internet connectivity strategy for Stirling, including baselining by Spring 2013
31 Mar 2013

Deliver Council target over next 2/3 years – target of 80% of
premises’ access to high-speed broadband
31 Mar 2015
Complete reviews of:
 Economic Support & Tourism
and City Centre Management
 Cultural Services
 Regulatory Services
Service Managers
Complete review of enforcement
policies and procedures
PIs to be developed to reflect
enforcement activities
Economic Support &
Tourism Service Manager
Broadband Lead Officer
Consultant
80% of premises access to high
speed broadband
Economic Support &
Tourism Service Manager
BT&T Officers
Consultant
Complete review
Implement new service delivery
model
Implement new business network
Planning, Building Standards, Licensing, Environmental Health and
Trading Standards
Deliver and improve upon access to and speed of internet access across
the Stirling area:
Streamline business support under the leadership of the business
community:

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30 Mar 2013
31 Dec 2013
31 Dec 2014
Service Managers
BT&T Officers
Finance officers
Review of economic development and business support
31 Mar 2013
30 Jun 2013

Develop and implement new integrated delivery model for business
support

Consult on and launch new business network to facilitate local
economic links and promote economic growth
30 Jun 2013

Review function of Stirling Economic Partnership and integrate with
above
30 Jun 2013
Develop PIs to reflect local
economic factors
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32
AKP_Q
Pursue a diverse high wage economy that delivers local jobs for people
across Stirling:

Complete implementation of current Stirling Economic Partnership’s 31 Mar 2013
Action Plan
31 Sep 2013
 Review of Stirling Economic Strategy 2009-13 Open for Business

33
CSP 2


CSP 4

AKP_Q
Development and adoption of City Centre Strategy and Action Plan
Development, co-ordination and delivery of Stirling 2014
programme of key events
Marketing Partnership for Stirling:
- Implementation of Marketing Partnership
- Development of Marketing Plan
31 Mar 2013
31 Dec 2014
31 Dec 2012
31 Mar 2013
Stirling Local Development Plan (LDP):

35
31 Sep 2013
Deliver key priorities in Stirling Economic Partnership’s Economic
Strategy Action Plan:

34
Develop action plan including action to support the development of
a diverse high wage economy that delivers local jobs across Stirling
Submission of Proposed LDP and representations to Scottish
Government reporter for examination
Adoption of LDP
30 May 2013
Develop strategy and action plan for increasing youth employment
City Centre Manager
Economic Support &
Tourism Manager / Team
2014 Steering & Coordinating Groups and
Partners
Stirling Economic
Partnership
Private Sector
Partner Agencies
Chief Planning Officer
Planning Policy Team
30 Jun 2014
Youth Employment:

Stirling Economic
Partnership
Economic Support &
Tourism Service Manager
Economic Support Team
30 Jun 2013
Complete current Stirling
Economic Partnership Action Plan
Complete review of Economic
Strategy
Prepare re-focused action plan
Adoption of City Centre Strategy
and Action Plan
Delivery of Stirling 2014
programme and economic benefits
Establish Marketing Partnership
Develop Marketing Plan
Submission of Proposed LDP to
Scottish Government reporter
Adoption of LDP
Economic Support &
Tourism Manager / Team
Stirling Economic
Partnership
Skills Development
Scotland
Develop strategy and action plan
No. of Council training places per
1,000 employees; target to be
determined
OPERATIONAL MANAGEMENT & CONTINUOUS IMPROVEMENT
36
SCIP01
Control financial expenditure against budget to achieve agreed savings
targets and financial results
31 Mar 2013
Service Managers
Finance Officers
Projected variance as % of budget;
% savings achieved
37
SCIP04
Develop outcome focused service performance frameworks that consider 31 Mar 2013
customer, cost, people & processes, with appropriate benchmarking
comparisons & targets, leading to defined improvement actions
Service Managers
% improvement actions on target;
no Performance Indicators Is on
Covalent
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38
SCIP09
Implement the Customer Service Strategy including developing &
monitoring service standards and gathering & analysing customer
feedback & complaints
31 Mar 2013
Service Managers
% Service standards achieved; %
complaints responses within
timescale
39
SCIP07
Implement the People Strategy through rigorous attendance
management, workforce planning, Performance Review and
Development (PRD) meetings and provision of learning opportunities, to
include leadership development and 360° feedback
31 Mar 2013
Service Managers
% PRDs completed; year to date
absence
40
AKP_Q
Increase the number of training places (eg. traineeships, apprenticeships, 31 Mar 2014
graduate trainees) provided by the service
Service Managers
No. of training places per 1,000
employees; target to be
determined
41
SCIP05
Support the Council in meeting its responsibilities to eliminate
discrimination, advance equality of opportunity and foster good relations
Service Managers
Allocated actions are delivered to
achieve the Council’s published
equality outcomes
42
AKP_L
Contribute to sustainable development by ensuring the most effective use 31 Mar 2013
of resources and minimising energy consumption
Council’s electricity & gas use
43
CSP 3
Manage Service risks and resilience planning effectively and contribute to 31 Mar 2013
the management of corporate risks and resilience planning and incidence
response
Effective risk registers in place at
service and corporate level and
risks effectively managed
Resilience plans in place
Incidents responded to effectively
in line with agreed plans
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Senior Management Objectives: Head of Assets and Support
Ref
Linked
Priority
Objective Description
Due Date
Resources
Performance Indicators /
Milestones
SERVING STIRLING KEY PRIORITIES AND OTHER STRATEGIC PRIORITIES
44
AKP_K
Carry out research across the UK Public Sector to identify where and
31 Mar 2013
how services (including support services) are organised and delivered
more effectively and efficiently. Prioritisation of services to be researched
will be based on Solace Benchmarking Information. Results of research
and recommendations for change to be reported to Council Management
Team in the first instance.
Change Support;
Council Services;
The Improvement Service
Reports to Management Team
Residents Survey
45
AKP_L
AKP_R
Ensure reduced energy use in buildings through energy awareness
raising, improvements in efficiency and appropriate investment in
renewables.
31 Mar 2013
Energy Officers within
Strategic Asset
Management
CAM004.01 electricity use
CAM004.02 electricity use
CAM005.01 gas use
CAM005.02 gas use
Return on Investment in
renewables
46
AKP_K
AKP_R
CSP 1
Ensure efficient and effective support services and infrastructure are
delivered to the Stirling and Clackmannanshire Council Education and
Social Services Shared Services.
31 Mar 2013
Assets & Support Service
Review meetings with Shared
Services, HoS and Customer
Satisfaction Survey
47
AKP_Q
Lead the work to increase the number of training places (eg. trainees,
apprenticeships, graduate trainees) across the organization
31 Mar 2013
All services
No. of training places per 1,000
employees; target to be
determined
COUNCIL IMPROVEMENT PLAN
48
SCIP01
Communication of the key messages across the Council to influence
culture change to support the Management Initiative which aims to
ensure that managers focus on costs (rather than primarily on budgets)
31 Mar 2013
Organisational
Development
Change Support
Uptake of cost-focused approach
by budget holders (can be
quantified)
Number of Unit Cost indicators on
Services Balanced Scorecards
49
SCIP01
Ensure that the Council’s Change Programme is well managed, well
supported and delivered on target
31 Mar 2013
Change Support
Change Programme monitored
through Programme Board.
BTT045 Project Governance Index
BTT046 Change Programme
Savings Project to be achieved
BTT047 Budget work streams
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green or amber status
50
SCIP06
Ensure that a Property Asset Management Plan dealing with usability,
suitability, condition and accessibility is developed and guides the
management of the Council’s properties
28 Feb 2013
Strategic Asset
Management
Report to Executive Jan 2013
Budget meeting Feb 2013
CAM_SPI003 accessibility
CAM_SPI008.01 condition
CAM_SPI008.02 suitability
51
SCIP06
Ensure that the Council’s School Estate is assessed, together with
Education Services, and reported on to Council in order to inform the
investment/capital programme for the next 5 years
28 Feb 2013
Strategic Asset
Management
Report to Education Committee
Jan 2013
Budget meeting Feb 2013
52
SCIP07
Ensure that the Personal Review and Development (PRD) process is
implemented across the Council and that employees and management
development is supported
31 Mar 2013
Organisational
Development
HR013 PRDS completed
53
SCIP07
Lead the drive to improve employee attendance across the Council
31 Mar 2013
HR
Absence Performance Indicators –
monthly performance information
HR001.01 employee absence
HR002.01 teacher absence
54
SCIP07
Ensure that Management Team receives regular reports on Council
31 Mar 2013
expenditure on employee learning and development; that more use is
made of effective learning including e-Learning and review after period of
time; and that Organisational Development implement the return on
(training and development) investment system, which aims to report on
the added value of the investment
Organisational
Development
Results of examinations at end of
e-Learning and/or training
AS_HRPI03 Investment in
Learning and Development
AS_HRSI01 cost of learning and
development
55
SCIP07
Ensure the implementation of more effective, flexible and local employee
engagement techniques; and support better communication with our
employees
31 Mar 2013
Organisational
Development
Research
Communications
Employee Surveys and
subsequent actions.
56
SCIP08
Ensure the implementation of the Council’s ICT Strategy, including
supporting flexible working and exploiting opportunities to support the
Shared Services
31 Mar 2013
IT Teams
ICT Strategy Implementation Plan
Also potentially:
CAM003, property costs
AS_ICTSI04, remote access
AS_ICTSI02.users per workstation
OPERATIONAL MANAGEMENT AND CONTINUOUS IMPROVEMENT
57
SCIP01
Control financial expenditure against budget to achieve agreed savings
targets and financial results
31 Mar 2013
58
AKP_K
Review current methods of service delivery to improve effectiveness and
31 Mar 2013
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Projected variance as % of budget;
% savings achieved
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efficiency
59
SCIP04
Develop outcome-focused service performance frameworks that consider 31 Mar 2013
customer, cost, people & processes, with appropriate benchmarking
comparisons & targets, leading to defined improvement actions
% improvement actions on target;
no. PIs on Covalent
60
SCIP09
Implement the Customer Service Strategy including developing &
monitoring service standards and gathering & analysing customer
feedback & complaints
31 Mar 2013
% Service standards achieved; %
complaints responses within
timescale
61
SCIP07
Implement the People Strategy through rigorous attendance
management, workforce planning, Performance Review and
Development (PRD) meetings and provision of learning opportunities, to
include leadership development and 360° feedback
31 Mar 2013
% PRDs completed; year to date
absence
62
AKP_Q
Increase the number of training places (eg. traineeships, apprenticeships, 31 Mar 2014
graduate trainees) provided by the service
No. of training places per 1,000
employees
63
SCIP05
Support the Council in meeting its responsibilities to eliminate
discrimination, advance equality of opportunity and foster good relations
Allocated actions are delivered to
achieve the Council’s published
equality outcomes
64
AKP_L
Contribute to sustainable development by ensuring the most effective use 31 Mar 2013
of resources and minimising energy consumption
Council’s electricity & gas use
65
CSP 3
Manage service risks and resilience planning effectively and contribute to 31 Mar 2013
the management of corporate risks and resilience planning and incidence
response
Effective risk registers in place at
service and corporate level and
risks effectively managed
Resilience plans in place
Incidents responded to effectively
in line with agreed plans
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31 Mar 2013
Page 15 of 31
Senior Management Objectives: Head of Corporate Projects
Ref
Linked
Priority
Objective Description
Performance Indicators /
Milestones
Due Date
Resources
30 Jun 2013
All services especially
Assets & Support
Working with Planning,
Roads and Transport and
Strategic Asset
Management
All Stirling Council employees to
vacate New Viewforth &
Drummond House by end of June
2013
Operating costs of New Viewforth
removed; target savings of £417k
each year from 2014/5 onwards
30 Jun 2013
Strategic Asset
Management; Landlord
Services; Office Facilities
Management Services
CAM003 Property costs per
square metre
AS_EMSI05 Space use efficiency
 Ensure production of an outline Business Case for the design and
build of a sustainable Care Village and submit to Scottish
Government, within affordability levels approved by Council
Jul 2013
 Ensure production of the full Business Case for the design and build
of the jointly developed Care Village which provides value for money,
and submit to Scottish Government
Jul 2014
Outline business case approved
and submitted to Scottish
Government
Full business case approved and
submitted to Scottish Government
 Complete all pre-construction contract finalisation and proceed to
‘commencement of construction’
Jan 2015
Shared Services - Social
Services, Stirling Council
Finance, Stirling Council
Legal, NHS Forth Valley,
Forth Valley College, East
Central Scotland Ltd
(HubCo), Stratagem
Consultants
SERVING STIRLING KEY PRIORITIES AND OTHER STRATEGIC PRIORITIES
66
SCIPO1 Big Move
SCIPO6  Advance the proposals for the demolition of New Viewforth and the
redevelopment of the site in accordance with the masterplan
AKP_R
(SCIPO8)
67
SCIP06
Big Move

68
AKP_G
SCIPO6
(AKP_R)
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Lead the implementation of the Office Review
Care Village
Commencement of construction
Page 16 of 31
69
70
AKP_C
AKP_N
SCIPO6
AKP_Q
Raploch Regeneration
 Develop proposals which will support Raploch Urban Regeneration
Company (RURC) and Community Enterprise to secure their financial
position and become more self-financing
30 Jun 2013
 Coordinate progress of recommencement of development on site 4a
(Glendevon Drive) which will provide 47 housing units through Stirling
Council and Forth Valley Housing Association
Sep 2013
 Complete variation of Development Agreement with Raploch URC
and Raploch URC landholdings
Mar 2013
 Revisit the masterplan, which was approved by Scottish Government
in 2005, to establish if the core objectives still target the vision for the
area
Sep 2013
 Progress delivery of 150 bedroom 4 star hotel with conference
facilities at Forthside to deliver value for money and in accordance
with heads of terms as approved by Council
May 2014
 In tandem with the hotel build, complete the formation of New City
Square at Forthside on time and within budget
Easter 2014
Stirling Development Agency
AKP_Q
(SCIPO2)  In conjunction with the Chief Finance Officer, ensure Stirling Council’s 31 Dec 2013
position is protected in negotiations with Lloyds Banking Group and
Valad Property Group to secure future business arrangements for
Stirling Development Agency (SDA)
Nov 2012
 Completion of ARDA (amended and restated development
agreement) variation and ensure resulting receipts from Forthside
Crescent and Burghmuir Road received by the Council
D:\533576394.doc
Milestones as per objectives
Stirling Council Housing,
Forth Housing Association,
Raploch URC
Partnership with Raploch
URC
Community Development
Planning & Raploch URC
plus masterplanning
consultants
Forthside
 Delivery of Scotland’s fist National Conservation Centre (in the former Dec 2015
Engine Shed at Forthside) for training young people in traditional
building skills
71
Raploch Urban
Regeneration Company
(URC), Community
Enterprise
Stirling Council Finance,
Stirling Council Legal and
private sector
Stirling Council Roads &
Transport, Stirling Council
Planning
Historic Scotland
Forth Valley College
Milestones as per objectives
Stirling Council Finance,
Milestones as per objectives
Stirling Council Legal, SDA
Stirling Council Strategic
Asset Management,
Stirling Council Finance,
VALAD, SDA
Page 17 of 31
Senior Management Objectives: Head of Environment
Ref
Linked
Priority
Objective Description
Performance Indicators /
Milestones
Due Date
Resources
Ensure enforcement action is taken in relation to environmental issues
including litter, waste and parking
31 Mar 2013
Relevant managers
Existing performance information
to be made available via Covalent
 Complete long-term trend analysis
31 Mar 2015
Review current methods of service delivery to improve effectiveness and
efficiency:
31 Mar 2013
Land & Waste Managers
Performance Indicators will be
reviewed to reflect outcomes of
Best Value review
31 Mar 2013
All services
To be developed with Environment
and Housing Committee
SERVING STIRLING KEY PRIORITIES AND OTHER STRATEGIC PRIORITIES
72
73
AKP_I
AKP_K
(CIP06)
 Continue to develop alternative service model for Breadalbane
 Implementation of the Waste Service Best Value review
74
AKP_L
Lead and coordinate the Council’s approach to sustainability
75
AKP_L
Contribute to sustainable development by ensuring the most effective use 31 Mar 2014
of resources and minimizing energy consumption in relation to Fleet
(and longer
Management
term)
Fleet Management
Services
Council’s electricity, gas, petrol &
diesel use
76
AKP M
Lead on review of Roads Maintenance to ensure that resurfacing roads,
paths & pavements are the service priority across the Stirling area
31 Mar 2013
Head of Service and
Service Managers
New PIs will be developed for each
element of the Roads Asset
Management Plan
77
AKP A
AKP C
AKP H
Develop open space opportunities to:
Open Space Land Services and Roads
Strategy 2012 Improvement &
–17; Strategic Development
Action Plan
31 Mar 2014
(and longer
term)
 Engage communities to enhance service delivery, volunteering and
local employment
 Improve and develop use of Crown Estate Lands at King’s Park
 Improve poor environments where there is identified need
 Improve accessibility and provide opportunities for physical activity
78
AKP L
Adopt a pragmatic approach to sustainability that protects and enhances
the local environment though:
 Draft local Flood Risk Management Plan
79
Council
strategy
D:\533576394.doc
 Seek external validation for Environment Services Management
System, focusing on: carbon reduction; climate change and
hydrocarbon energy use reduction
2015/2016
31 Mar 2014
(and longer
term)
Review City Transport Programme, following adoption of LDP
31 Mar 2013
Open Space Strategy establishes
a range of quantity and quality
benchmarks for types of open
space, so trends over time can be
monitored
Relevant managers
Approval of local Flood Risk
Management Plan will be in winter
2015
PIs will be established to monitor
the impact of ISO 14001 initiatives
on Service practices
Relevant managers
Existing Performance Indicator to
be reported via Covalent
Page 18 of 31
OPERATIONAL MANAGEMENT & CONTINUOUS IMPROVEMENT
80
SCIP01
Control financial expenditure against budget to achieve agreed savings
targets and financial results
31 Mar 2013
Service Managers &
Service Accountancy
support
Projected variance as % of budget;
% savings achieved
81
SCIP04
Develop the Service’s Improvement Action Plan, incorporating the PSIF
areas for improvement
31 Mar 2013
Relevant Service
Managers
% improvement actions on target;
no. Performance Indicators on
Covalent
82
SCIP05
Support the council in meeting its responsibilities to eliminate
discrimination, advance equality of opportunity and foster good relations
31 Mar 2013
Service Managers
Allocated actions are delivered to
achieve the Council’s published
equality outcomes
83
SCIP07
Implement the People Strategy through rigorous attendance
management, workforce planning, Performance Review and
Development (PRD) meetings and provision of learning opportunities, to
include leadership development and 360° feedback
31 Mar 2013
Service Managers &
% PRDs completed; year to date
Human Resources Support absence
Officers
84
AKP_Q
Increase the number of training places (eg. traineeships, apprenticeships, 31 Mar 2014
graduate trainees) provided by the service
85
SCIP04
SCIP09
Develop outcome focused service performance frameworks that consider 31 Mar 2014
customer, cost, people & processes, with appropriate benchmarking
(and longer
comparisons & targets, leading to defined improvement actions:
term – see
Services
 Extend Business Management System and its scope to additional
Road Map)
areas of service delivery, specifically Land Services
Service Managers &
Business Management
Systems Officers
TBC
86
SCIP09
Implement the Customer Service Strategy including developing &
monitoring service standards and gathering & analysing customer
feedback & complaints:
Service Managers
% service standards achieved; %
complaints responses within
timescale
31 Mar 2013
No. of training places per 1,000
employees; target to be
determined
 Clarify and publicise service standards in relation to roads and land
services and set targets for standards that are responsive to public
expectations
 Contribute to the development of corporate administration system
management: Lagan, time recording and costing
87
CSP 3
D:\533576394.doc
Manage service risks and resilience planning effectively and contribute to 31 Mar 2013
the management of corporate risks and resilience planning and incidence
response
Effective risk registers at service
and corporate level and risks
effectively managed
Resilience plans in place
Incidents responded to effectively
in line with agreed plans.
Page 19 of 31
Senior Management Objectives: Head of Education
Ref
Linked
Priority
Objective Description
Due Date
Resources
Performance Indicators /
Milestones
SERVING STIRLING KEY PRIORITIES AND OTHER STRATEGIC PRIORITIES
88
AKP_K
CSP 1
Review current methods of service delivery to improve outcomes,
effectiveness and efficiency through the shared Education Service
Reform Plan and Change Programme workstream
31 Mar 2014
Senior Leadership Team;
Link Officers;
Headteachers; CPP
Partners
Service and Business Plan
measures (Covalent)
89
AKP_D
(AKP_F)
AKP _B
Improve outcomes for the lowest performing 20% of children in nurseries
and schools through an approach that is responsive to the needs of
children which allows them to progress positively:
31 Mar 2014
Partners:
Skills Development
Scotland; Active Stirling;
Social Care; Forth Valley
College; Central Scotland
Police; NHS Forth Valley
Reports to Education
Committees
Range of measures (no / % of
lowest performing 20%) to be
developed to include:
 Implementation of Curriculum for Excellence: skills for life;
employability skills; resilience; self esteem
 Implementation of GIRFEC1 (Getting It Right For Every Child)
principles
 Further developing Learning Communities through effective
partnership working
AKP_E
Review present options for the use of current nursery and out-of-school
provision to provide additional places to support working families, and to:
 Looked after children & young
people’s attainment, exclusions
& attendance
 Participation in programmes
such as Duke of Edinburgh;
Sports Leadership; Activity
Agreements and wider
achievement
 Increasing engagement with children, young people and parents
90
 Improvement targets for
attainment and positive &
sustained destinations
31 Mar 2014
Establish baseline via review;
including level / nature of
Administration priorities
 Enable more efficient ways of providing the service including review of
uptake, fees and cost to the Council
 Prepare for the anticipated provisions in the Children and Young
People’s Bill, including an increase in pre-school early years hours
and childcare provision to support employment
91
1
AKP_H
Develop strategic links with Active Stirling and wider partnership working
to provide opportunities and support access to physical activity and sport
Renew Active Stirling contract on a basis to promote improved social,
economic and wellbeing outcomes
31 Mar 2014
Regular Senior
Management Team
meetings with Active
Stirling
School of Sport at Wallace
High School
Positive progress reports via
Liaison Group and annual reviews
Measures of participation and
wider outcomes to be developed
GIRFEC – a national approach to implement a consistent way for people to work with all children and young people; has a focus on positive outcomes
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Page 20 of 31
92
AKP_Q
In conjunction with partners, ensure positive destinations for all school
leavers across Stirling
31 Mar 2014
Council services;
Measures to reflect destinations on
Community Planning
a school by school basis
partners – More Choices
More Chances Action Plan
(Employability & Skills
Partnership)
93
AKP_ B
AKP_ C
Continue to support the success of Big Noise Raploch
31 Mar 2014
Sistema Scotland
Qualitative & quantitative
measures to be developed with
Sistema Scotland
31 Mar 2014
Budget workstream;
budget consultative group
Projected variance as % of budget;
% savings achieved
Quarterly reports to
Education Committees
(Stirling & Clacks)
% improvement actions on target;
no of Performance Indicators on
Covalent
Ongoing
Link Officers
Complaints Officer
% service standards achieved; %
complaints responses within
timescale
31 Mar 2014
Leadership Development
Programmes, Council and
Service specific
% PRDs completed; year to date
absence (Education target not
including teachers to be met)
OPERATIONAL MANAGEMENT & CONTINUOUS IMPROVEMENT
94
SCIP01
Control financial expenditure against budget to achieve agreed savings
targets and financial results
95
SCIP04
Develop outcome-focused service performance frameworks that consider Ongoing
customer, cost, people & processes, with appropriate benchmarking
comparisons & targets, leading to defined improvement actions
 Quarterly reports to Education Committees
 Undertake PSIF to identify improvements
96
SCIP09
Implement the Customer Service Strategy including developing &
monitoring service standards and gathering & analysing customer
feedback & complaints
 Quality assurance via link officers, Scottish Qualification Authority,
external scrutiny
 Implementation of 2-stage complaint process
 Questionnaires to parents and via Stirling Sounding Board
97
SCIP07
Implement the People Strategy through rigorous attendance
management, workforce planning, Performance Review and
Development (PRD) meetings and provision of learning opportunities, to
include leadership development and 360° feedback
98
AKP_Q
Increase the number of training places (eg. traineeships, apprenticeships, 31 Mar 2014
graduate trainees) provided by the service
99
SCIP05
Support the council in meeting its responsibilities to eliminate
discrimination, advance equality of opportunity and foster good relations
 Promoting Rights Respecting Schools, Children and Young Carers’
Rights, Equalities; strategic guidance, Anti-Bullying Policy and Multi
Agency Hate Response Strategy
D:\533576394.doc
31 Mar 2014
No. of training places per 1,000
employees; target to be
determined
Link Officer (Child
Protection and Children’s
Rights)
Link Officer (Strategic
Equalities)
Rights respecting schools
Allocated actions are delivered to
achieve the Council’s published
equality outcomes
Page 21 of 31
100 AKP_L
Contribute to sustainable development by ensuring the most effective use 31 Mar 2014
of resources and minimising energy consumption: new schools and
adaptations/modifications across the school estate; raising young
people’s awareness of energy through Curriculum for Excellence and
encouraging schools engagement with the ECO programme.
Measures of schools’ energy use;
school by school
Measures to capture this aspect of
pupils’ learning
101 CSP 3
Manage service risks and resilience planning effectively and contribute to 31 Mar 2013
the management of corporate risks and resilience planning and incidence
response
Effective risk registers in place at
service and corporate level and
risks effectively managed
Resilience plans in place
Incidents responded to effectively
in line with agreed plans.
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Page 22 of 31
Senior Management Objectives: Head of Housing and Customer Service
Ref
Linked
Priority
Objective Description
Due Date
Resources
Performance Indicators /
Milestones
SERVING STIRLING KEY PRIORITIES AND OTHER STRATEGIC PRIORITIES
102 AKP-F
Contribute to being a good corporate parent by ensuring that looked after 31 Mar 2013
young people leaving care have access to appropriate accommodation
and by working with partners to ensure that looked after young people
leaving care have appropriate support to sustain their tenancies in line
with the agreed Corporate Parenting Strategy
Social Care and other
Community Planning
Partnership Corporate
Parenting partners
including Police & NHS
Reduce number of looked after
young people placed in temporary
accommodation from existing
baseline
Reduction in tenancy problems
and improvement in tenancy
sustainment; measures to be
developed
103 AKP_I
Lead the coordination and delivery of enforcement action across Council
services
31 March
2013
Housing Service
Environment Service
Economy, Planning and
Regulation
To be confirmed in liaison with the
Administration
104 AKP_I
Leading the delivery of enforcement action related to anti-social
behaviour and tenancy conditions enforcement
31 Mar 2013
105 AKP_J
SCIP01
Lead the development of advice services that are fit to support people
through the current round of welfare changes by establishing an
integrated service with voluntary sector leadership.
31 Mar 2013

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Deliver revised advice service configuration by Apr 2013
Single team established by 31 Mar
2013
Policy Framework finalised 31 Mar
2013
Priorities for action agreed 31 Mar
2013
Key Partners – Citizens
Advice Scotland, Citizens
Advice Stirling, Shelter
Voluntary Sector advice
partnership established 31 Mar
2013
Savings of £100,000
Service Specification finalised by
31 Mar 2013
Partnership to develop and agree
subsequent performance
management framework
Page 23 of 31
106 AKP-K
SCP09
Contribute to the examination and delivery of more opportunities for
improved models of service delivery through development of the channel
shift agenda

107 AKP_N
108 CSP 5
31 Mar 2013
All services
31 Mar 2015
Key Partners – Scottish
Programme delivered on time and
Government, Rural Stirling on budget
Housing Association, Gorth 75 houses built
Housing Association,
National Parks, Raploch
Urban Regeneration
Company
31 Dec 2013
Scottish Housing Regulator Business plan developed and
agreed
Tenants and Tenant
Groups
Plan to include performance
targets in relation to investment,
debt and service development
31 Apr 2012
All services
Channel shift and customer contact modernisation 5 year
implementation strategy in place by Mar 2013
Lead the building of more socially rented housing

Deliver agreed socially rented housing build programme by March
2015

New opportunities for the development of socially rented housing
considered and developed
Undertake a comprehensive review of the 30-year Housing Business
Plan in conjunction with tenants and other key stakeholders
Strategy developed and agreed
Performance framework related to
channel shift developed to cover
number of service users using
different channels, increased
customer satisfaction, reduced
front end costs
COUNCIL IMPROVEMENT PLAN
109 SCIP05
Lead the improvement of the council’s approach to equality and diversity

110 SCIP12
Lead the development and implementation of a coherent corporate
framework for the mainstreaming of 2010 Equalities Act obligations
Lead the improvement of key areas of Housing Services performance

Address concerns raised by Scottish Housing Regulator around
the ability of the Council to accurately report on progress in meeting
Scottish Housing Quality Standard obligations

Show sustained improved performance in relation to property re-let
times and tenants’ rent arrears
Framework developed, agreed and
implemented in line with statutory
obligations
Development of the framework to
involve development of equality
outcomes against which future
performance will be measured
20% of house condition surveys
completed by Mar 2013
Full survey complete by end Dec
2013
Property re-let times
 Current tenants’ rent arrears
 Scottish Housing Quality
Standard compliance
111 SCIOP09 Lead the delivery of the Councils customer service strategy

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Lead the implementation of the Corporate Customer Service
31 Mar 2013
All services
Corporate and service standards
developed and monitored,
Page 24 of 31
strategy and related performance framework
OPERATIONAL MANAGEMENT AND CONTINUOUS IMPROVEMENT
112 SCIP01
Control financial expenditure against budget to achieve agreed savings
targets and financial results
113 SCIP04
Develop outcome focused service performance frameworks that consider 31 Mar 2013
customer, cost, people & processes, with appropriate benchmarking
comparisons & targets, leading to defined improvement actions
% improvement actions on target;
no PIs on Covalent
114 SCIP09
Implement the Customer Service Strategy including developing &
monitoring service standards and gathering & analysing customer
feedback & complaints
31 Mar 2013
% service standards achieved; %
complaints responses within
timescale
115 SCIP07
Implement the People Strategy through rigorous attendance
management, workforce planning, Performance Review and
Development (PRD) meetings and provision of learning opportunities, to
include leadership development and 360° feedback
31 Mar 2013
% PRDs completed; year to date
absence
Number of training places per
Head of Service (Housing and
Customer Service target 10%)
116 AKP_Q
Increase the number of training places (e.g. traineeships,
apprenticeships, graduate trainees) provided by the service
31 Mar 2014
No. of training places per 1,000
employees; target to be
determined
117 SCIP05
Support the council in meeting its responsibilities to eliminate
discrimination, advance equality of opportunity and foster good relations
31 Mar 2013
Allocated actions are delivered to
achieve the Council’s published
equality outcomes
118 AKP_L
Contribute to sustainable development by ensuring the most effective use 31 Mar 2013
of resources and minimising energy consumption
Council’s electricity & gas use
119 CSP 3
Manage service risks and resilience planning effectively and contribute to 31 Mar 2013
the management of corporate risks and resilience planning and incidence
response
Effective risk registers in place at
service and corporate level and
risks effectively managed
Resilience plans in place
Incidents responded to effectively
in line with agreed plans.
D:\533576394.doc
31 Mar 2013
Projected variance as % of budget;
% savings achieved
Page 25 of 31
Senior Management Objectives: Head of Governance and Resources
Ref
Linked
Priority
Objective Description
Due Date
Resources
Performance Indicators /
Milestones
SERVING STIRLING KEY PRIORITIES AND OTHER STRATEGIC PRIORITIES
120 AKP_R
Ensure the Council delivers a Balanced Budget
28 Feb 2013 All Services
- 27 Feb 2014 Accounting Services
FIN001 Projected budget variance
FIN002 Revenue budget – final
variance
FIN003 Capital Programme spend
Council & Finance Committee
meetings
121 AKP_R
Deliver the agreed Treasury Management Strategy for 2012/13 and
2013/14
31 Mar 2013 Accounting Services
- 31 Mar 2014
FIN003 Capital Programme spend
122 (AKP_C)
(AKP_J)
Support the Council and other Services in delivering and monitoring the
01 Apr 2013 Revenues & Benefits
implementation of the Welfare Reform Act 2012 including the introduction - 31 Mar 2014
of the Local Council Tax Support scheme and Scottish Welfare Fund
REV001 to REV_SPI006
performance indicators related to
processing of benefit claims,
payment accuracy, Council Tax
collection.
123 AKP_R
SCP01
Lead the Cost of Employment Budget Workstream to provide a financial
package of options for Council to consider
Members’ Briefings
Council
124 AKP_Q
Review the Council’s procurement processes to ensure that opportunities 01 Mar 2013 All Services
for local businesses are maximised, delivering local jobs for people
- 31 Mar 2014 Procurement
across Stirling
Oversee the implementation of the new Request for Quotation (RFQ)
documentation and processes improving opportunities for local
businesses
Support local companies/employers to improve their chances of winning
public sector contracts
Number and value of contracts (as
a % of total contracts) with local
businesses
Revised RFQ documentation
implemented
Support for Supplier Development
Programme workshops (or
equivalent)
125 SCIP 3
Continue to develop Council decision-making structures and ensure that
sound arrangements are in place for Governance and the management
of Resources
31 Mar 2014
Governance
Annual Governance Statement
126 CSP 3
Lead on Resilience and Risk arrangements including working with
partners in the Strategic Coordinating Group and chairing the Council’s
Incident Response Team
31 Mar 2014
Resilience & Risk
Percentage of up to date
emergency management plans in
place
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28/02/2013
Cost of Employment team
Page 26 of 31
127 CSP 3
Support the Central Scotland Police and Central Scotland Fire & Rescue
in their transition to the Scottish Police Services and the Scottish Fire &
Rescue Services including dealing with the financial arrangements and
implementing new governance arrangements
Lead on the development of Local Policing and Fire & Rescue plans on
behalf of the Council
31 Mar 2014
Accounting Services
Governance
Closure of Police Accounts
Approval of local Police and Fire
and Rescue plans
COUNCIL IMPROVEMENT PLAN
128 SCIP03
SCIP01
AKP_R
Deliver the agreed General Fund Financial Strategy for 2012-17 by
supporting services to develop policy and efficiency saving options
28 Feb 2013
27 Feb 2014
All Services
Accounting Services
Business Transformation &
Technology
FIN001 Projected variance
FIN002 Revenue budget final
variance
BTT046 Change Programme
savings projected to be achieved
Change Programme Board
129 SCIP01
Lead the Cost Focus workstream, delivering efficiencies through
improved focus on cost, is supported in changing the culture of the
organisation from budget management to cost management
31 Mar 2014
Cost Focus project team
Change Programme Board
Uptake of cost focused approach
by budget holders (can be
quantified)
Number of Unit Cost indicators on
Services Balanced Scorecards
130 SCIP01
SCP06
Support the Asset Utilisation workstream to deliver a new electronic file
plan and retention rules for Stirling Council
31 Mar 2014
Records Management
Monitored through Council
Management Team
Total number/size of electronic
files on the corporate network, etc
OPERATIONAL MANAGEMENT AND CONTINUOUS IMPROVEMENT
131 SCIP01
Ensure effective management of service budget to achieve agreed
savings targets
31 Mar 2014
132 AKP_K
Review current methods of service delivery to improve effectiveness and
efficiency
31 Mar 2013
133 SCIP04
Develop outcome focused service performance frameworks that consider 31 Mar 2013
customer, cost, people & processes, with appropriate benchmarking
comparisons & targets, leading to defined improvement actions
% improvement actions on target;
number of PIs on Covalent
134 SCIP09
Implement the Customer Service Strategy including developing &
monitoring service standards and gathering & analysing customer
feedback & complaints
% Service standards achieved; %
complaints responses within
timescale
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31 Mar 2013
Projected variance as % of budget;
% savings achieved
Page 27 of 31
135 SCIP07
Implement the People Strategy through rigorous attendance
management, workforce planning, PRD meetings and provision of
learning opportunities, to include leadership development and 360°
feedback.
136 AKP_Q
Increase the number of training places (eg. traineeships, apprenticeships, 31 Mar 2014
graduate trainees) provided by the service
137 SCIP05
Support the Council in meeting its responsibilities to eliminate
discrimination, advance equality of opportunity and promote good
relations
138 AKP_L
Contribute to sustainable development by ensuring the most effective use 31 Mar 2013
of resources and minimising energy consumption
Council’s electricity & gas use
139 CSP 3
Manage service risks and resilience planning effectively and contribute to 31 Mar 2013
the management of corporate risks and resilience planning and incidence
response
Effective risk registers in place at
service and corporate level and
risks effectively managed
Resilience plans in place
Incidents responded to effectively
in line with agreed plans
D:\533576394.doc
31 Mar 2013
31 Mar 2013
% PRDs completed; year to date
absence
All Services
Number of training places per
1,000 employees; target to be
determined
Allocated actions are delivered to
achieve the Council’s published
equality outcomes
Page 28 of 31
Senior Management Objectives: Head of Social Services
Ref
Linked
Priority
Objective Description
Performance Indicators /
Milestones
Due Date
Resources
Nov 2013
Asst Chief Exec Janice
Evidenced progress against
Hewitt
Corporate Action Plan
Childcare Senior Mgt Team
Head of Social Services
SERVING STIRLING KEY PRIORITIES AND OTHER STRATEGIC PRIORITIES
140 AKP_F
Implement Social Care aspects of Corporate Parenting strategy
141 AKP_G
Improving care for our vulnerable people at home


The development of a clear adult and childcare strategy
incorporating business, service, financial and performance
requirements
Development of clear service priorities influencing service resource
and effort. These should be based on risk, cost and reputation
Jun 2013
Mar 2013

Development of priorities with NHS Forth Valley to establish where
collaborative advantage can be gained and further integration of value Jul 2013
 Develop a proposal with Health to lead the service into Health and
Social Care integration
Sep 2013
142 CSP 1
(ADP_A)
(AKP_K)
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Asst Head of Social
Services
Social Service Mgt Team
Business Support Mgt
Joint Mgt team
NHS Education for
Scotland/Scottish Social
Services Council Action
learning sets
Head of Service
High level work plan & vision to
both Adult and Childcare Service
Clear outline of priorities and
identify associated risks
Paper outlining priorities,
collaborative advantage and
partnerships priorities.
Full proposal with partnership
endorsement
Take forward Shared Services agenda

Identify direction and depth of integration within shared services
following stock take
Dec 2013

Establish model and associated project plan clearly outlining intent
and timescales
Aug 2013

Develop proposal to manage current challenges more efficiently
until long term vision achieved
Feb 2013

Review and maximising management team maximising capacity
and ensuring appropriate development and support
Mar 2013
Partnership Board
Report endorsed by Clacks &
Stirling Council explicitly outlining
intent
Partnership Board
Report endorsed by Clacks &
Stirling Council explicitly outlining
Asst Head of Service
intent
Head of Service/Asst Head Report endorsed by Clacks &
Stirling Council explicitly outlining
of Service
intent
Report to Partnership Board
outlining intent
Page 29 of 31
COUNCIL IMPROVEMENT PLAN
143 SCIP11
Improve key areas of Social Services performance in relation to:

Financial management

Staff morale and engagement

Approaches to self-evaluation

Child Protection Services
Aug 2013
Jul 2013
Jul 2013
Professional Development
Unit
Assistant Head of Strategy
Multiagency Continuous
Improvement Group/ Child
Protection Committee
Practice development

The continuing roll out of GIRFEC (Getting It Right For Every Child)
evidencing improved use and embedding of practice principles
Aug 2013

A comprehensive review of services for individuals with a learning
disability
Nov 2013

Development of a more comprehensive approach to Adult Support
and Protection, raising its profile both internally and externally
Aug 2013
Integrated Child Service
Planning
Asst Head of Service
Adult Care Team
Strategy/ Assessment &
Care Management
Evidenced improvement in morale
& engagement
Completion of Public Sector
Improvement Framework (PSIF)
programme for all services
Embed Child Protection
Performance Framework &
outcomes focused model
Complete Child Protection
Multiagency Group
Self assessment programme
Evidence of use & adherence
within practice
Full review of internal & external
priorities with consultation &
recommendations
Comprehensive Project Plan
OPERATIONAL MANAGEMENT & CONTINUOUS IMPROVEMENT
144 SCIP01
Ensure effective management of service budget to achieve agreed
savings targets through budget workstream
Establishment of a four year financial and service development plan for
both Adult Care and Childcare. This will outline actions required to
achieve efficiencies, reduce overspend and stabilise the budget whilst
supporting service outcomes
31 Mar 2014
Projected variance as % of budget;
% savings achieved
4 yr financial plan outlining short
term and long term activities
offering transparent scrutiny
Mar 2013
Management Team &
Finance
145 SCIP04
Develop outcome focused service performance frameworks that consider Mar 2013
customer, cost, people & processes, with appropriate benchmarking
comparisons & targets, leading to defined improvement actions
Strategy Corporate
Performance Services
146 SCIP09
Implement the Customer Service Strategy including developing &
monitoring service standards and gathering & analysing customer
feedback & complaints
Ongoing
In progress remains in draft % Service standards achieved; %
format
complaints responses within
timescale
147 SCIP07
Implement the People Strategy through rigorous attendance
management, workforce planning, Performance Review and
Development (PRD) meetings and provision of learning opportunities, to
include leadership development and 360° feedback
31 Mar 2013
Management Team
HR Support
148 AKP_Q
Increase the number of training places (eg. traineeships, apprenticeships, 31 Mar 2014
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% improvement actions on target;
no. Performance Indicators on
Covalent
% PRDs completed; year to date
absence
Adult care absence strategy
Reduction in absence - % days
lost
No. of training places per 1,000
Page 30 of 31
graduate trainees) provided by the service
employees; target to be
determined
149 SCIP05
Support the Council in meeting its responsibilities to eliminate
discrimination, advance equality of opportunity and foster good relations
31 Mar 2013
Allocated actions are delivered to
achieve the Council’s published
equality outcomes
150 SCP 3
Manage service risks and resilience planning effectively and contribute to 31 Mar 2013
the management of corporate risks and resilience planning and incidence
response
Effective risk registers in place at
service and corporate level and
risks effectively managed
Resilience plans in place
Incidents responded to effectively
in line with agreed plans
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Page 31 of 31