Questions and Answers to ITN 851
Senate – below represents the Senate and Office of Legislative Information
Technology Services responses
House – below represents the House of Representatives responses
1.
Is there a way to get ITN 851 Appendix A in Excel format
The Legislature anticipates an amendment to revise Appendix A.
2.
Are there diverse risers in building at the OLITS Senate Data Center
building?
Senate: The Pepper Building has two communication demarcation points.
The first is on the West side of the building. Here the conduit runs from a
communications manhole to the main demarcation room for the building
on B1. The second demarcation point is sourced from the Capitol Bldg,
room P7. The conduit runs from P-7 to the North East side of the Pepper
Building and then on to the Pepper Building main demarcation room on
B1.
Conduits from the Pepper Building main demarcation room on B1 run to
the Pepper Building Data Center on the Ground level. A separate
demarcation point to the Pepper Building Data Center is available on the
South side and this side needs conduit installed to be used.
a.
IF yes, please provide riser diagram if available
No diagram available.
3.
Are there diverse risers in building at the OIT House Data Center building?
House: The House has two demarcation points in the P-7 of the Capitol.
a.
IF yes, please provide riser diagram if available
No diagram available.
4.
Are there dual conduits at the OIT House Data Center?
House: There are conduits up one elevator shaft from P-7 to the 8th Floor
of the Capitol.
a.
IF yes, please provide location and diagram if available
No diagram available.
Can we get the existing bandwidth in place today by location?
a.
IF yes, please include the current connectivity type. i.e., DSL, T1,
etc
Senate: The Senate has a DS-3 for the WAN aggregation circuit.
The Senate has a DS-3 for the Internet circuit. 15Mbps of this circuit is
reserved for WAN Failover should the WAN DS-3 fail.
All Districts have T-1.
5.
House: The Legislature anticipates an amendment to revise Appendix A.
6.
Can we get a list of the number of existing Analog lines (POTS) by
location today?
Senate: Please see Attachment One to Questions and Answers.
House: There is one analog line in each district office.
7.
How is faxing being handled today for each location? I.e., Fax Server, EFax, Local Fax machine with analog line
Senate: Each district office has an analog line which is dedicated to their
standalone fax machine. The standalone fax machine is not integrated
with the VOIP or network.
House: Faxing is done by fax machine and fax server.
8.
What information is expected at the switch level from a Managed Services
partner?
All Simple Network Management Protocol (SNMP) pollable objects +
Debugging Syslogs.
9.
Are the House and Senate considering using SIP Trunking in the Future?
Yes.
10.
Can we get a list of the number of phones and staff by location?
Senate: Please see Attachment One to Questions and Answers.
House: The number of phones is not available but each district office has
a staff of 3 and each satellite office has a staff of 2.
11.
Describe your current least cost routing confirguation. Is the expectation
that the vendor would manage the LCR tables in the Cisco Call manager
and routers? Or, is there an expectation that the vendor will be providing
hosted VoIP services?
Senate and House: The Senate does not use least cost routing. The
House does not currently have VOIP deployed. The vendor will not be
responsible for managing LCR tables. Hosted VOIP services is not part of
this procurement.
12.
Please describe current voip configuration and failover methods. Will the
current PSTN remain in place or does it need to be quoted by the vendor?
Senate and House: Calls go over the WAN T-1 at the districts. If the T-1
fails, calls fail over to a reduced feature set on the FXS ports using Cisco
Survivable Remote Site Telephony.
13.
Is security required at each location or is security in the cloud an option?
Senate and House: Security in the cloud is an option.
14.
What locations/circuit speeds need to burst?
Senate and House: None, all should be a set guaranteed bandwidth.
15.
What is the network configuration today with respect to internet access at
the remotes?
Senate: Remotes connect to Tallahassee LAN to access the Internet
House: Refer to network diagram in ITN, page 13.
16.
Is the vendor responsible for managing the alternate internet provider?
No.
17.
Can you provided a CPE inventory to include cards and IOS rev.? Can
you specify the specific requirements for any voip services on the
managed router? Which IOS services are required to run?
Senate:
2811 with 16-port 3750 Switch Card Installed
District1-SW#sh ver
Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version
12.2(46)SE, RELEASE SOFTWARE (fc2)
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Thu 21-Aug-08 11:19 by nachen
Image text-base: 0x00003000, data-base: 0x013C0000
ROM: Bootstrap program is C3750 boot loader
BOOTLDR: C3750 Boot Loader (C3750-HBOOT-M) Version 12.2(25r)EZ,
RELEASE SOFTWARE (fc1)
District1-SW uptime is 5 days, 12 hours, 2 minutes
System returned to ROM by power-on
System restarted at 23:30:18 EST Tue Mar 8 2011
System image file is "flash:c3750-ipbase-mz.122-46.SE.bin"
cisco NME-16ES-1G-P (PowerPC405) processor (revision 3.0) with
118784K/12280K bytes of memory.
Processor board ID FOC124544S7
Last reset from power-on
3 Virtual Ethernet interfaces
16 FastEthernet interfaces
2 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.
512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address : 00:21:A0:C8:9B:80
Motherboard serial number : FOC124544S7
Model revision number
: 3.0
System serial number
: FOC124544S7
Top Assembly Part Number : 800-25009-03
Top Assembly Revision Number : N/A
Version ID
: V03
Hardware Board Revision Number : 0x0F
Switch Ports Model
SW Version
SW Image
------ ----- ----------------------* 1 18 NME-16ES-1G-P 12.2(46)SE
C3750-IPBASE-M
Configuration register is 0xF
Router
District1#sh ver
Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M),
Version 12.4(9)T1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by Cisco Systems, Inc.
Compiled Wed 30-Aug-06 16:22 by prod_rel_team
ROM: System Bootstrap, Version 12.4(1r) [hqluong 1r], RELEASE
SOFTWARE (fc1)
District1 uptime is 5 days, 12 hours, 4 minutes
System returned to ROM by power-on
System restarted at 23:28:57 EST Tue Mar 8 2011
System image file is "flash:c2800nm-spservicesk9-mz.124-9.T1.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be
found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
Cisco 2811 (revision 53.51) with 196608K/65536K bytes of memory.
Processor board ID FTX1025A2KQ
2 FastEthernet interfaces
1 Gigabit Ethernet interface
1 Serial interface
1 terminal line
4 Voice FXO interfaces
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
District1#sh inv
NAME: "2811 chassis", DESCR: "2811 chassis"
PID: CISCO2811 , VID: V02 , SN: FTX1025A2KQ
NAME: "WAN Interface Card - DSU/CSU T1 Fractional (V2) on Slot 0
SubSlot 2", DESCR: "WAN Interface Card - DSU/CSU T1 Fractional (V2)"
PID: WIC-1DSU-T1-V2 , VID: 1.2, SN: FOC10218272
NAME: "2nd generation four port FXO voice interface daughtercard on
Slot 0 SubSlot 3", DESCR: "2nd generation four port FXO voice interface
daughtercard"
PID: VIC2-4FXO , VID: V01 , SN: FOC10217NAM
NAME: "PVDMII DSP SIMM with Two DSPs on Slot 0 SubSlot 4",
DESCR: "PVDMII DSP SIMM with Two DSPs"
PID: PVDM2-32 , VID: V01 , SN: FOC10223NYC
NAME: "NME-16ES-1G-P: EtherSwitch SM 16 10/100T PoE + 1 GE on
Slot 1", DESCR: "NME-16ES-1G-P: EtherSwitch SM 16 10/100T PoE + 1
GE"
PID: NME-16ES-1G-P , VID: V03, SN: FOC124544S7
2811 With Legacy NM-16ESW Switch Card Installed
District10#sh version
Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M),
Version 12.4(9)T1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by Cisco Systems, Inc.
Compiled Wed 30-Aug-06 16:22 by prod_rel_team
ROM: System Bootstrap, Version 12.4(1r) [hqluong 1r], RELEASE
SOFTWARE (fc1)
District10 uptime is 40 weeks, 2 days, 23 hours, 37 minutes
System returned to ROM by power-on
System restarted at 16:18:22 EDT Mon Jun 7 2010
System image file is "flash:c2800nm-spservicesk9-mz.124-9.T1.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be
found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
Cisco 2811 (revision 53.51) with 196608K/65536K bytes of memory.
Processor board ID FTX1017A0JX
18 FastEthernet interfaces
1 Serial interface
4 Voice FXO interfaces
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
District10#
District10#sh inv
NAME: "2811 chassis", DESCR: "2811 chassis"
PID: CISCO2811
, VID: V02 , SN: FTX1017A0JX
NAME: "WAN Interface Card - DSU/CSU T1 Fractional (V2) on Slot 0
SubSlot 2", DES
CR: "WAN Interface Card DSU/CSU T1 Fractional (V2)"
PID: WIC-1DSU-T1-V2 , VID: 1.2, SN: FOC10120UW5
NAME: "2nd generation four port FXO voice interface daughtercard on
Slot 0 SubSl
ot 3", DESCR: "2nd generation four
port FXO voice interface daughtercard"
PID: VIC2-4FXO=
, VID: V , SN: FOC101510DE
NAME: "PVDMII DSP SIMM with Two DSPs on Slot 0 SubSlot 4",
DESCR: "PVDMII DSP SI
MM with Two DSPs"
PID: PVDM2-32
, VID: V01 , SN: FOC10153BH7
NAME: "16 Port 10BaseT/100BaseTX EtherSwitch on Slot 1", DESCR:
"16 Port 10BaseT
/100BaseTX EtherSwitch"
PID: NM-16ESW
, VID: V01 , SN: FOC12234Q5H
NAME: "Power daughter card for 16 port EtherSwitch NM on Slot 1
SubSlot 0", DESC
R: "Power daughter card for 16
port EtherSwitch NM"
PID: PPWR-DCARD-16ESW , VID: V01 , SN: FOC12162CV3
2811 With 8-port Switch Card Installed
District2S1#sh ver
Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M),
Version 12.4(9)T1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by Cisco Systems, Inc.
Compiled Wed 30-Aug-06 16:22 by prod_rel_team
ROM: System Bootstrap, Version 12.4(1r) [hqluong 1r], RELEASE
SOFTWARE (fc1)
District2S1 uptime is 7 weeks, 1 day, 2 hours, 58 minutes
System returned to ROM by power-on
System restarted at 12:03:52 EST Wed Jan 26 2011
System image file is "flash:c2800nm-spservicesk9-mz.124-9.T1.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be
found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
Cisco 2811 (revision 53.51) with 249856K/12288K bytes of memory.
Processor board ID FTX1017A0K6
11 FastEthernet interfaces
1 Serial interface
4 Voice FXO interfaces
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
District2S1#sh inv
NAME: "2811 chassis", DESCR: "2811 chassis"
PID: CISCO2811
, VID: V02 , SN: FTX1017A0K6
NAME: "9 Port FE Switch on Slot 0 SubSlot 1", DESCR: "9 Port FE
Switch"
PID: HWIC-D-9ESW
, VID: VN/A, SN: FOC10151CHV
NAME: "WIC/VIC/HWIC 1 Power Daughter Card", DESCR: "9-Port HWICESW Power Daughter Card"
PID: ILPM-8
, VID: VN/A, SN: FOC10144Q6X
NAME: "WAN Interface Card - DSU/CSU T1 Fractional (V2) on Slot 0
SubSlot 2", DESCR: "WAN Interface Card - DSU/CSU T1 Fractional (V2)"
PID: WIC-1DSU-T1-V2 , VID: 1.2, SN: FOC10120TDT
NAME: "2nd generation four port FXO voice interface daughtercard on
Slot 0 SubSlot 3", DESCR: "2nd generation four port FXO voice interface
daughtercard"
PID: VIC2-4FXO=
, VID: V , SN: FOC101510XJ
NAME: "PVDMII DSP SIMM with Two DSPs on Slot 0 SubSlot 4",
DESCR: "PVDMII DSP SIMM with Two DSPs"
PID: PVDM2-32
, VID: V01 , SN: FOC10153A52
District2S1#
House:
HD006#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVIPSERVICESK9-M),
Version 12.4(17.6)T, INTERIM SOFTWARE
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Thu 04-Oct-07 05:52 by prod_rel_team
ROM: System Bootstrap, Version 12.4(1r) [hqluong 1r], RELEASE
SOFTWARE (fc1)
HD006 uptime is 5 days, 27 minutes
System returned to ROM by power-on
System restarted at 20:30:52 UTC Wed Mar 9 2011
System image file is "flash:c2800nm-advipservicesk9-mz.124-17.6.T.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be
found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
Cisco 2811 (revision 53.51) with 247808K/14336K bytes of memory.
Processor board ID FTX1028A5SE
11 FastEthernet interfaces
1 Serial interface
1 Virtual Private Network (VPN) Module
4 Voice FXO interfaces
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
HD006#sh inventory
NAME: "2811 chassis", DESCR: "2811 chassis"
PID: CISCO2811 , VID: V03 , SN: FTX1028A5SE
NAME: "9 Port FE Switch on Slot 0 SubSlot 1", DESCR: "9 Port FE
Switch"
PID: HWIC-D-9ESW , VID: VN/A, SN: FOC10216GWF
NAME: "WIC/VIC/HWIC 1 Power Daughter Card", DESCR: "9-Port HWICESW Power Daughter Card"
PID: ILPM-8
, VID: VN/A, SN: FOC10222NWA
NAME: "WAN Interface Card - DSU/CSU T1 Fractional (V2) on Slot 0
SubSlot 2", DESCR: "WAN Interface Card - DSU/CSU T1 Fractional (V2)"
PID: WIC-1DSU-T1-V2 , VID: 1.2, SN: FOC10220NL9
NAME: "2nd generation four port FXO voice interface daughtercard on
Slot 0 SubSlot 3", DESCR: "2nd generation four port FXO voice interface
daughtercard"
PID: VIC2-4FXO , VID: V01 , SN: FOC102811UH
NAME: "PVDMII DSP SIMM with one DSP on Slot 0 SubSlot 4", DESCR:
"PVDMII DSP SIMM with one DSP"
PID: PVDM2-16
, VID: V01 , SN: FOC102743VX
18.
Can we get an excel/word version of the location address list in Appendix
A. The Legislature anticipates an amendment to revise Appendix A.
19.
Is real-time reporting required within a class of service?
Senate and House: Yes.
20.
Is alternate to Cisco CPE an option?
Senate and House: No, Cisco CPE is required.
21.
Are the house and senate networks completely separate?
Senate and House: Yes
If not, how are they connected? Will the house host remain INET with
MFN or does it need to be priced as well?
House: The house will be keeping MFN as one provider, will still need
pricing for additional provider.
22.
23.
Who is to provide intrusion detection equipment?
Senate and House: Vendor
What is the preferred method for intrusion detection/prevention?
Senate and House: Please provide options.
24.
Does State of Florida have intrusion detection/prevention in place today?
Senate: The Senate has 4 IPS Modules monitoring all inbound traffic and
internal traffic, including WAN traffic routing through the Pepper Building
Data Center.
House: The House has two IPS modules
25.
What is the preferred access delivery method for the 45meg circuits?
Please clarify options
26.
For the dedicated circuits to satellite offices, are T1s acceptable?
Senate and House: Technology agnostic as long as it meets the
bandwidth requirements.
27.
Are Quest and OIT managed networks separate networks?
Senate and House: Yes.
28.
Does state of Florida own the Cisco 2811 routers?
House: The House owns the 2811 routers installed in district offices.
Will they remain in place?
House: Pricing options should be provided for a) keeping the current
2811’s in place, or b) replacing them.
Senate: the Senate does not own the 2811 routers.
29.
For monitoring, what level of access is desired for the customer/end user?
Senate and House: Read/Write.
30.
Does state of Florida have real time monitoring capability today?
Senate and House: Yes.
31.
What type of tools for the OIT and OLIT staff are desired for monitoring?
Senate and House: Standards-based SNMP & Syslog tools.
32.
House Data Center 402 South Monroe Street, Tallhassee NPA-NXX
missing. Is it 850-488? N/A
33.
House site 025 Umatilla - NPA-NXX invalid. Is it 352-669? The
Legislature anticipates an amendment to revise Appendix A.
34.
House site 0732120 Main Street Fort Myers - MPA-NXX invalid. Is it 239335? The Legislature anticipates an amendment to revise Appendix A.
35.
Will the Legislature accept bids that present pricing as an all inclusive bid
or does the Legislature require individual site pricing?
Senate and House: No, individual site pricing is required.
36.
Does the Legislature require Internet at all locations (reference page 21
section 3.2.13.1) or Internet access to the OLITS and House OIT
locations? If to all locations, what bandwidth is needed to locations?
Senate and House: All Internet will be routed out of Tallahassee, so no
Internet is needed at the district offices.
37.
Does the Legislature require VOIP as a stand alone service or does the
Legislature need a vendor to supply CoS so that the Legislature will
deliver VOIP?
Senate and House: The Legislature will deliver and manage VOIP, as
well as the VOIP configuration on district routers. The vendor will supply
end-to-end CoS and QoS capabilities across the WAN.
38.
If the Legislature requires stand alone VOIP, what type of equipment does
the Legislature currently have in place to support this service?
Senate and House: The Legislature does not require standalone VOIP
from the vendor.
39.
What signaling protocol is your current VOIP system using (SIP, IP
Telephony)? SCCP (Skinny)
40.
Do you own the process and the the equipment of your voice system
failover to the PSTN?
Senate and House: Yes
41.
What type/brand of voice equipment do you own?
Senate and House: CISCO
42.
What applications will you use over the MPLS/VPN network that uses
Multicast?
Senate and House: Video
43.
Is there a different between Managed CPE and CPE?
Senate and House: No
3.1.1 Managed Multi-Protocol Label Switching (MPLS) IP VPN Services
A. 40 Senate district offices including managed CPE for minimum 16 LAN ports
and one WAN port, including management and support of the extended wiring as
needed in each office. Each office must be equipped with VoIP failover to a
PSTN.
NOTE:
The House does not have a VOIP system in place at this time. All Answers that
refer to VOIP were answered with the Senate VOIP system architecture in mind.
When implemented the House will base its VOIP architecture on the Senate
design.
44.
Question: In Section 2.2, VoIP services are said to be managed by a
specific provider, and that PSTN connections for resilience currently exist.
Given the requirement stated in Section 3.1.1, why would “new” PSTN
connections be needed? Does this requirement refer to an assumption
that the existing remote site router supporting data and VoIP traffic would
be replaced in this project and configuration requirements include PSTN
resilience for VoIP traffic?
Senate: Senate district and satellite offices are currently equipped with
managed CPE that handles VOIP failover to PSTN lines, using Cisco
SRST modules, when the WAN link is unavailable. The vendor’s solution
must maintain this capability. The vendor is not responsible for the PSTN
connections.
45.
Question: What if any Voip configurations are on the routers? Or is the
traffic pass through IP traffic with only QOS on the routers?
Senate: The Senate district and satellite office routers contain VoIP
settings which include local, long distance, international dialing, music on
hold, SRST fallback and PSTN settings. VoIP phones are configured to
communicate first with Call Manager servers in Tallahasee, and failover to
the local switch when the WAN connection is unavailable. The VoIP
section of the configuration is managed and maintained by Legislative
staff.
46.
Question: Please describe the voice call path for VoIP and PSTN traffic,
including 911 calls.
Senate: For Senate district and satellite offices, VoIP calls are carried
over the WAN and local calls utilize the PSTN, including 911.
47.
Question: What role does the current VoIP provider have in managing the
remote site CPE? What will be their role regarding VoIP in a new network
and managed services environment?
Senate: The VoIP portion of the remote site CPE is managed by the
Senate VOIP administration team, which includes read and write access.
The requirement will remain the same with the new network and managed
services environment.
48.
Question: Please confirm that only VoIP traffic will traverse the local PSTN
connection at remote sites in the event of a WAN failure.
Senate: Correct.
49.
Question: Please specify the type of PSTN line at each location.
Senate: There are two to three standard analog land lines per office.
50.
Question: Does “extended wiring” refer to network demarcation extensions
specifically?
Senate and House: Yes, all wiring from the demarcation point to the
router and if applicable, from the router to the switch, is considered
extended wiring and the vendor is responsible for all extended wiring
repairs and installations.
51.
If such are required in certain locations, do they not already exist based on
building entrance facilities and location of telecommunication(s) rooms?
Senate: All operational sites will have extended wiring already present in
the facility.
House: Not all offices have designated demarcation points and offices
that currently do, could change.
52.
Will that wiring be removed/replaced due to condition?
Senate and House: It is the Service Provider’s responsibility to maintain
the extended wiring to the extent that it provides the service levels defined
in the ITN.
53.
Will you require that bidder certify the existing (or new if needed) extended
demarcation cabling?
Senate and House: Only if the bidder requires certification of extended
wiring before accepting maintenance responsibility.
54.
If existing cable is to be retained/reused, and supported by service
provider, what information will be provided specific to the condition of that
cabling?
Senate and House: If a site is not operating or in service is degraded
due to extended wiring, the Service Provider will be provided with that
information. Specifics on the wiring condition will not be provided.
Section 3.2 Respondent-managed Customer Premise Equipment which includes for
Senate districts one WAN port for uplink and 16 LAN ports for intra-office
connectivity and Satellite offices may have one WAN and 8 LAN ports. For
House districts the CPE must include one WAN port for uplink and 8 LAN
ports for intra-office connectivity, House satellite office will require one
WAN port and 4 LAN ports.
55.
Question: Is Cisco CPE preferred based on pre-existing configuration and
operations conditions, specifically in regard to the Cisco VoIP
environment?
Senate and House: No, from a management standpoint Cisco is
preferred, not just for VoIP.
56.
Does the current VoIP configuration in remote site routers require the use
of SRST or equivalent?
Senate and House: Yes
57.
Do the remote site routers run Cisco Call Manager Express?
Senate: Yes, Cisco CPE is preferred based on the pre-existing
configuration and requirements. Yes, the current VoIP configuration in
remote site routers requires the use of SRST. No, remote sites are
configured as H323 gateways.
58.
Question: Please provide specific design detail regarding the VoIP
systems so that remote site CPE can be appropriately selected and
configured. Please indicate specific equipment and software license
requirements for remote site CPE in regard to the existing VoIP systems
environment.
Senate and House: The remote site CPE must contain the FXO Interface
Cards for four ports, POE modules for 16 ports and the appropriate
Unified Communication feature set license for enabling SRST. Please see
Attachment 1 for counts of VoIP phones by site.
59.
Question: What is the intended use of LAN ports in the remote site
routers?
Senate: Phone and end user computer access.
House: End-user device connectivity.
60.
Do the router-based LAN ports require POE?
Senate and House: Yes.
61.
Do the remote sites utilize a LAN switch for end-user device connectivity
(PC, VoIP phone, Video?)
Senate and House: They use an integrated switch card inserted in the
2811.
62.
Do the LAN switches exist, and if so, will they be retained or replaced as
part of this initiative?
Senate: They exist only as integrated switch cards. They are the sole
property of Qwest.
House: They exist only as integrated switch cards in the 2811 routers,
which may be replaced with the routers depending on pricing.
63.
Question: Are the remote site WAN routers the same device as that which
supports VoIP, notably since the requirements indicate the need for WAN
and LAN ports?
Senate and House: Yes.
64.
Question: Will the Legislature provide the required “clean” power for the
CPE? Does that include UPS equipment? If not, what is the expectation of
the Legislature in this regard?
Senate and House: Yes.
Fully managed end-to-end service with Service Level Agreements (SLAs). The
respondent is required to manage and maintain all circuit wiring and equipment
up to and including the LAN equipment. LAN wiring, that is the wiring from the
CPE to the end user’s device, is not part of the end-to-end service.
65.
Question: The ITN specifies remote site router CPE that includes a WAN
port and switch ports (16 or 8, depending on location requirement). What
is intended by the text, “The respondent is required to manage and
maintain all circuit wiring and equipment up to and including the LAN
equipment.”?
Senate and House: If the provider issues a LAN switch separate from
the WAN router, the provider is responsible for management and
maintenance on the wiring from the switch to the router.
66.
What LAN equipment exists at respective locations apart from the router
CPE (with 16 or 8 LAN ports) already noted? Please specify the
make/model/software version of the LAN equipment.
Senate and House: None, all LAN equipment is part of the current router
CPE with 16 or 8 LAN ports.
3.2.4.1 QoS Functionality: [Mandatory – Respondent must confirm
compliance] The Legislature requires end-to-end IP QoS features to
preferentially handle traffic as one of the network’s fundamental design
philosophies to accomplish the task of managing resources within the
core. The network must be able to prioritize traffic by tagging packets in
order to utilize multiple queues for voice, video and other mission critical
applications and to segregate such traffic from other traffic types that are
more delay-tolerant.
67.
Question: Please describe the historical nature and anticipated
requirements of network traffic types in regard to data, voice, and video at
remote locations? QoS policies can govern prioritized consumption (and
reservation) of network bandwidth, please describe the current method of
policing such traffic over various link speeds.
Senate: The Senate WAN presently uses four classes of service. One for
voice live video, one for voice control, one for video and then a default
traffic class.
3.2.8.1 Fault-Tolerance: [Mandatory – Respondent must confirm
compliance] The Legislature requires fault-tolerance in the core network
and for the Legislature’s web services such as might be provided by
backup tunnels. Respondent must describe its approach to fault-tolerance.
Fault-Tolerance must also include rerouting and load balancing the
Legislature’s public web services to a secondary Internet circuit should the
primary Internet circuit fail or become overwhelmed.
And
3.2.11.2 Access Circuits: [Mandatory - Respondent must confirm
compliance] The Legislature requires that the Respondent supply the
most economical physical Access Circuits that meet the service level and
bandwidth requirements of the individual service address. Describe the
strategy for providing the most economical accessibility while meeting
Service Level Agreements (SLA).
68.
Question: Please describe any requirements for access (physical circuit)
redundancy at remote locations, distinct from fault-tolerance within the
provider’s core network (cloud).
Senate and House: None
Please describe the single-point-of-contact requirements for managed
network, managed CPE, managed security, and service (help) desk.
69.
Question: Please clarify the statement, “Fault-Tolerance must also include
rerouting and load balancing the Legislature’s public web services to a
secondary Internet circuit should the primary Internet circuit fail or become
overwhelmed.” Does the requirement intend that Respondent provide
hosting and/or load balancing of network traffic to/from the Legislature’s
public web services?
Senate: Yes. The Senate currently advertises all its networks out both
Internet circuits. The web-hosting network is the 199.44.254.0/24 network
for the Senate. Using BGP peering with CenturyLink and Qwest, the
199.44.254.0/24 network is advertised with a path pad on the Qwest link
and without a path pad on the Centurylink circuit, making Centurylink
preferable. The Service Provider will be expected to do the same.
House: Yes, The House will require the Service Provider to provide load
balancing.
70.
Question: In regard to Section 3.2.8.1, and its relation to the MPLS WAN
and not Internet, please clarify the requirement for this statement, “FaultTolerance must also include rerouting and load balancing the Legislature’s
public web services to a secondary Internet circuit should the primary
Internet circuit fail or become overwhelmed.”
Senate and House: Public web services are not hosted on the MPLS
WAN and this ITN does not expect the WAN circuit to host web sites to
the public.
Senate: Under the current configuration, Senate WAN resiliency is
provided through the Qwest Internet circuit should the primary WAN DS-3
fail. A similar function is expected of the Service Provider.
3.2.1.1 Managed and Dynamic MPLS VPN Routing [Mandatory Respondent must confirm compliance] The Legislature requires a core
network that supports the Multi-Protocol Label Switching routing protocol.
Core Network: Describe the following:
Core/backbone with a drawing including any aggregation
services.
71.
Question: Please expand on what you mean by “aggregation services”
Senate and House: Any circuit that transports multiple remote office
circuits. Example: If there are 28 T1s aggregated into a single DS-3, the
DS-3 is the aggregation service.
3.2.8.2 Traffic Rerouting: [Mandatory - Respondent must confirm
compliance.] The Legislature requires dynamic routing protocols for all
district offices and the capability to automatically reroute traffic in the event
transport troubles are detected. Describe the procedures to initiate
automatic rerouting. Include any manual procedures. Describe rerouting
actions; explain which transport facility has priority over others and who
can in practice initiate manual rerouting of the Managed MPLS VPN.
Discuss the Legislature’s role in this area including how the Legislature is
notified when rerouting occurs.
72.
Question: Please define failure types related to procedures to initiate
rerouting?
Senate and House: Loss of uplink or severe degregation of service,
enough to overcome the BGP path-pad.
73.
Question: Please clarify the dynamic routing protocols under
consideration.
Senate and House: Standards based only. OSPF & BGP
74.
Question: Please clarify the requirement with distinction between what the
Respondent may perform as a core (provider cloud) network provider and
the Legislature’s expectation/anticipation of having a role in core network
routing operation.
Senate and House: All WAN links should be multipoint to multipoint
within the core. Dynamic routing protocols are preferable when peering
with the Pepper Bldg Data Center and HOIT core network.
3.2.10 Voice
75.
Question: Do you seek both an on-net (site to site calls) as well as off-net
VoIP solution which leverages the MPLS network?
Senate and House: A VoIP solution is not part of this procurement. The
existing VoIP system will utilize the MPLS network to make on-net calls.
The vendor’s solution will need to meet the requirements as specified in
the ITN.
Various Sections
76.
Question: Numerous sections within the ITN reference QoS / CoS as well
as VoIP.
How much remote site (each) bandwidth needs to be dedicated to voice
traffic?
Senate and House: policy-map qos-wan
class wan-voice-livevideo
priority percent 40
set ip precedence 5
class wan-voice-control
bandwidth 15
set ip precedence 4
class VIDEO
bandwidth 25
set ip precedence 3
class class-default
fair-queue
random-detect
shape average 1400000
77. How much bandwidth will be needed for voice at the centralized / hub
sites?
(For example, within Appendix B Option 1, the full port size specified at
the remotes is 512K. Of this 512K, how much traffic will be prioritized for
VoIP?)
Senate and House: policy-map qos-wan
class wan-voice-data-livevideo
priority percent 40
set ip precedence 5
class wan-voice-control
bandwidth 10
set ip precedence 4
class VIDEO
bandwidth 20
set ip precedence 3
78.
Will this VoIP prioritized value be the same when applied to Appendix B
Options 2, 3 and 4?
Senate and House: Yes.
If not, what VoIP bandwidth values are requested?
3.2.14 Network Security
The physical security of network components (such as buildings, power
services, continuity of operations, etc.) and the security of the information
that will traverse the network is a prime concern and must be defined as
part of this Response.
3.2.14.1 Security Threats: [Mandatory - Respondent must confirm
compliance] The Respondent is required to work with the Legislature to
address security threats. This includes threat mitigation and event
correlation and access to tools and reports to aid the Legislature in
monitoring and tracing security threats. This also includes providing
support for forensic investigation and incident response procedures in the
event of malicious network activity. Describe how this will be addressed.
79.
Question: Please describe what is intended by the term, “work with.”
Senate and House: Senate and House: “work with” is defined as a
good faith attempt to fulfill any request of the Service Provider by the
legislature to help in any investigation as it pertains to data loss, tampering
or improper use.
80.
Question: Please describe the intention of the requirement for access to
tool and reports?
Senate and House: Any tools or reports that would help in an
investigation prompted by the legislature.
Is the Legislature seeking a provider-based (hosted and managed)
Vulnerability Management System capability?
Senate and House: No.
81.
Question: Please describe the requirement for incident response and
forensic investigation?
Senate and House: Any tools or reports that would help in an
investigation prompted by the legislature.
Is the legislature requiring this service to be included in pricing or as an
optional retainer service?
Senate and House: Yes, to be included.
Does the Legislature require training on forensics response?
Senate and House: No.
Is the desired forensics response capability constrained to what can be
offered via reporting of information as output of managed security
services?
Senate and House: Yes.
Does the Legislature require incident response and forensic response as a
component of managed security services (vulnerability scanning, for
example)?
Senate and House: No.
If retainer services are desired, how many sites will be considered in
scope and what response times are required?
3.2.14.2 Security Threats CPE: [Mandatory - Respondent must confirm
compliance] The Respondent is required to work with the Legislature to
address security threats at the CPE port level. This includes
authentication, authorization and accounting of end devices/users.
Describe how this will be addressed.
82.
Question: Does the Legislature maintain an existing 802.1x based
capability for controlling network access for users and devices?
House: For the House, not in the District Offices, but will implement once
all offices have been moved to a managed network.
If so, please describe that capability and expectations for its utilization
going forward? We will be using Cisco NAC to stop rogue devices.
Senate: The Senate does not use 802.1x in the districts. It uses MAC
address filtering and Cisco port-security to stop rogue network devices
from accessing the network. We will not be using Cisco NAC to stop
rogue devices.
83.
Question: Does the Legislature intend the utilization of 802.1x or another
network access control method?
House: For the House, NAC.
If so, does the Legislature intend to provide the “Directory” services, or
authentication, authorization, and accounting (AAA) systems?
84.
Senate: If NAC is deployed, the Senate will provide the AAA system for
its users.
House: Yes.
Question: Please describe the extent of service/support required to satisfy
working “with the Legislature to address security threats at the CPE port
level.”
Senate and House: The Senate expects the Service Provider to work in
good faith and extend every resource available to assist the Legislature in
tracking and eliminating sources of security threats
85.
Question: Regarding the Legislature requirement for AAA services, please
describe requirements in terms of:
Two-factor authentication to the environment and applications, e.g.
tokens?
Cloud-based Identity and access management (IAM), e.g. single sign-on?
Premise-based or cloud-based PKI services?
Senate: A NAC Solution is not required for this ITN. If AAA issues arise at
a remote district, the Legislature expects cooperation from the Service
Provider to track down the AAA issues to the source LAN port on the
WAN. If the LAN port requires configuration to fix the issue (i.e. take the
port out of a err-disabled state) the Legislature expects the Service
Provider to take the necessary action.
House: For the House, If AAA issues arise at a remote district, the
Legislature expects cooperation from the Service Provider to track down
the AAA issues to the source LAN port on the WAN. If the LAN port
requires configuration to fix the issue (i.e. take the port out of a errdisabled state) the Legislature expects the Service Provider to take the
necessary action.
86.
Question: What is the definition of “threat mitigation”, does the Legislature
expect Respondent to provide on-site professional services assistance?
Senate and House: No.
Or is Legislature satisfied with recommended remediation actions as
detailed in Incident Reporting as output of managed security services?
Senate and House: Yes.
87.
Question: As for the “event correlation” – what is the position of the
Legislature concerning the event correlation occurring offsite in
Respondent datacenters? Does the Legislature require event correlation
to be done onsite within Legislature premises?
Senate and House: Event correlation will be provided within the
Legislature’s premises.
88.
Question: Apart from what is proposed for remote site managed CPE,
what devices are in scope for managed security services and/or incident
response and forensic response? Please specify Vendor/Model#/Software
Version etc.
Senate and House: None.
Appendix B
89.
Question: Is it possible for the Legislature to modify the Appendix B Cost
Summary worksheets to include:
A column that states the prioritized VoIP bandwidth required for each
remote location?
Senate and House: Each remote site requires 600k of prioritized traffic
for VoIP for 1.5Mbps circuits and higher. A 512K circuit requires 200kbps
of VoIP prioritized traffic.
90.
Question: What is the minimum bandwidth required at Tallahassee OLITS
and House OIT MPLS WAN network hubs for the network options noted in
Appendix B, Options 1 through 4?
Senate: Minimum for the Senate is 45Mbps.
House: For the House, 33Mbps
3.2.11.3 Availability: [Mandatory - Respondent must confirm
compliance] The Legislature requires the ability to choose Access Circuit
Availability per the business requirements of each service address. Using
the spreadsheet located in Appendix C, list each Access Circuit type
Respondent proposes with its accompanying bandwidth, Availability,
Latency, Jitter, MTTR, and Installation.
AND
Appendix C
91.
Question: Does the requirement for availability as stated within Section
3.2.11.3 suggest that the Legislature would consider various SLA
parameters for the respective Access Circuit types proposed?
See Appendix C.
92.
Question: Please provide a sample Appendix C, including example
contents (data format) of each spreadsheet cell that meets your
expectations for information provided.
See Appendix C.
3.2.13 Internet Access
3.2.13.1 Internet Access (Internal User Access): [Mandatory Respondent must confirm compliance] The Legislature requires secure
Internet access for all sites connected to its Managed MPLS VPN network
including Tallahassee Capitol Complex. Respondent must describe the
strategy for providing access to the Internet. OLITS will provide for and
manage the gateway to the OLITS-managed Internet. House OIT will
provide for and manage the gateway to the internet for the House OITmanaged Network.
93.
Question: Please clarify the requirement for secure Internet access for all
sites. Does this requirement intend that remote sites will route Internet
bound traffic to Legislature Internet topology in Tallahassee data centers?
Does this requirement intend that Internet access is available locally at
each remote site and that a security function (firewalling) is included?
Senate and House: Traffic should be secured through separation using
MPLS VPN standards while on the WAN. Internet access is provided in
the Pepper Building (Senate) and Capitol Building (House) and is secured
using the Senate and House Firewalls.
94.
Question: Please clarify the statement, “OLITS will provide for and
manage the gateway to the OLITS-managed Internet. House OIT will
provide for and manage the gateway to the internet for the House OITmanaged Network.” Does this intend that Internet circuits provided at
Tallahassee will terminate on respective Legislature routers/gateways?
Senate: No, Circuits should Terminate on the Service Provider’s
equipment. Current termination equipment for the Senate is a Cisco 3845.
The 3845 then connects to the Senate LAN equipment.
House: No, Circuits should Terminate on the Service Provider’s
equipment. Current termination equipment for the Senate and the House
is a Cisco 3845. The 3845 then connects to the Senate LAN or the House
LAN equipment.
Is there a requirement for Respondent to provide routers for the Internet
circuits at Tallahassee?
Senate: Yes.
House: For the House, they own their routers and would like to keep
them. Please provide pricing options if these routers are not sufficient.
3.3.2.3 Competitive Market Refresh: [Mandatory – Respondent must
confirm compliance] The Legislature requires that the cost, rates and
terms offered to the Legislature during the contract term remains
competitive with the cost, rates and terms offered in the market. Describe
how Respondent will keep cost, rates and terms competitive.
95.
Question: For consistency, shouldn’t this sentence state: “Respondent
must confirm compliance] The Legislature requires that the cost, rates and
terms offered to the Legislature during the renewal terms of the Contract
remains competitive with the cost, rates and terms offered to Respondents
similarly situated users.” as it states in section 3.5.2.1
No, this wording remains as is in the ITN.
3.5.2.2 Competitive Market: [Mandatory – Respondent must confirm
compliance] The Legislature requires that the cost, rates and terms
offered to the Legislature during the renewal terms of the Contract
remains competitive with the cost, rates and terms offered in the market.
Describe how Respondent will keep cost, rates and terms competitive.
96.
Question: For consistency, shouldn’t this sentence state: “Respondent
must confirm compliance] The Legislature requires that the cost, rates and
terms offered to the Legislature during the renewal terms of the Contract
remains competitive with the cost, rates and terms offered to Respondents
similarly situated users.” as it states in section 3.5.2.1
No, this wording remains as is in the ITN.
97.
The following section, 4.4.1.3, references four (4) spreadsheets. I only see
three (3) in the ITN listing. Is there a fourth?
The Respondent shall submit all four (4) Bandwidth Cost Responses in
the Appendix B Cost Response format and in a separately sealed
package.
Four (4) Spreadsheets have been prepared for Respondents to submit
cost for the full scope of services as provided in Appendix B.
Respondents must use the tables in Excel to submit their four (4)
Bandwidth Cost Responses. No other method of submitting cost
information will be accepted, and failure to comply will result in rejection of
Respondent’s Response. See Mandatory Requirement 4.4.1.1.
Senate and House: All four spreadsheets are included in Appendix B.
98.
Does the Legislature intend to use all new CPE (routers), or are they
planning on reusing any existing equipment?
Senate: Respondent to provide pricing options.
House: For the House, the current 2811’s would be preferred, but provide
pricing options.
99.
Is the legislature open to managing only the voice-related areas of the
router configuration while the vendor manages everything else?
Senate and House: Yes.
100.
In the process of analyzing the Florida Legislature ITN, and when viewing
‘Appendix A – Service Address Listings’, pages 3, 4, and 5, have many
typos and it is very difficult to read the addresses listed on these pages.
Do you happen to have another document that is easier to read?
Senate and House: The Legislature anticipates an amendment to revise
Appendix A.
101.
Do you have the Address Listings available in a spreadsheet format?
Senate and House: The Legislature anticipates an amendment to revise
Appendix A.
102.
What are the Senate and House preferences regarding customer
read/write access to the fully managed routers?
Senate and House: Read/write access is required
Attachment
One
District
Name
# of
VoIP
Phones
# of Staff
5
5
City
PSTN Numbers
PSTN Type
Jacksonville
(904) 924-1646
Centrex
1
Hill, Anthony C. "Tony"
1
Hill, Anthony C. "Tony"
Jacksonville
(904) 924-1647
Centrex
1
Hill, Anthony C. "Tony"
Jacksonville
(904) 924-1649
Centrex
1
Hill, Anthony C. "Tony"
Jacksonville
(904) 924-1648
Centrex, Fax
1
Hill, Anthony C. "Tony"
Jacksonville
(866) 867-0289
800#
2
Evers, Greg
Crestview
(850) 689-0556
Centrex
2
Evers, Greg
Crestview
(850) 689-7930
Centrex
2
Evers, Greg
Crestview
(850) 689-7931
Centrex
2
Evers, Greg
Crestview
(850) 689-7932
Centrex, Fax
2
Evers, Greg
Pensacola
(850) 595-0213
Centrex,Fax
2
Evers, Greg
Pensacola
(850) 595-0214
Centrex
2
Evers, Greg
Milton
(850) 983-5552
Centrex
2
Evers, Greg
Milton
(850) 983-5550
Centrex
3
Dean, Charlie
Inverness
(352) 860-5175
Centrex
3
Dean, Charlie
Inverness
(352) 860-5176
Centrex
3
Dean, Charlie
Inverness
(352) 860-5177
Centrex, Fax
3
Dean, Charlie
Ocala
(352) 873-6513
Centrex
3
Dean, Charlie
Ocala
(352) 401-6896
Centrex
3
Dean, Charlie
Ocala
(866) 538-2831
800 #
4
Gaetz, Don
Destin
(850) 897-5747
Centrex
4
Gaetz, Don
Destin
(850) 833-3790
Centrex
4
Gaetz, Don
Destin
(850) 833-3845
Centrex
4
Gaetz, Don
Destin
(850) 833-3910
Centrex, Fax
4
Gaetz, Don
Destin
(866) 450-4366
Toll Free
5
Wise, Stephen
Jacksonville
(904) 573-4900
Centrex
5
Wise, Stephen
Jacksonville
(904) 573-4901
Centrex
5
Wise, Stephen
Jacksonville
(904) 573-4906
Centrex
5
Wise, Stephen
Jacksonville
(904) 573-3989
Centrex,Fax
5
Wise, Stephen
Jacksonville
(866) 365-2124
800 #
6
Montford, Bill
3
2
2
4
2
6
7
3
3
2
2
3
2
3
4
3
Centrex
District
Name
# of
VoIP
Phones
# of Staff
City
PSTN Numbers
PSTN Type
6
Montford, Bill
Centrex
6
Montford, Bill
Centrex, Fax
7
Lynn, Evelyn
7
Lynn, Evelyn
7
Lynn, Evelyn
7
Lynn, Evelyn
7
Lynn, Evelyn
7
Lynn, Evelyn
7
Lynn, Evelyn
8
Thrasher, John
8
8
5
Ormond
Beach
Ormond
Beach
Ormond
Beach
Ormond
Beach
Ormond
Beach
(386) 238-3180
Centrex
(386) 238-3177
Centrex
(386) 238-3178
Centrex
(386) 238-3179
Centrex,Fax
(866) 831-2665
800 #
Ocala
(352) 694-0160
Centrex
Ocala
(352) 694-0161
Centrex, Fax
Jacksonville
(904) 727-3600
Centrex,Restr.
Thrasher, John
Jacksonville
(904) 727-3601
Centrex
Thrasher, John
Jacksonville
(904) 727-3602
Centrex
8
Thrasher, John
Jacksonville
(904) 727-3618
Centrex, NIR
8
Thrasher, John
Jacksonville
(904) 727-3619
Centrex, NIR
8
Thrasher, John
Jacksonville
(904) 727-3603
Centrex, Fax
9
Gardiner, Andy
Orlando
(407) 428-5800
Centrex
9
Gardiner, Andy
Orlando
(407) 428-5801
Centrex
9
Gardiner, Andy
Orlando
(407) 428-5802
Centrex,Fax
10
Storms, Ronda
Brandon
(813) 651-2189
Centrex
10
Storms, Ronda
Brandon
(813) 651-2186
Centrex
10
Storms, Ronda
Brandon
(813) 651-2188
Centrex, Fax
11
Fasano, Mike
(727) 841-4451
Centrex
11
Fasano, Mike
(727) 841-4452
Centrex
11
Fasano, Mike
(727) 841-4453
Centrex, Fax
12
Norman, Jim
Tampa
(813) 265-6260
Centrex
12
Norman, Jim
Tampa
(813) 265-6261
Centrex
12
Norman, Jim
Tampa
(813) 265-6262
Centrex
12
Norman, Jim
Tampa
(813) 265-6263
Centrex,Fax
1
4
4
6
5
6
4
1
4
4
3
5
4
New Port
Richey
New Port
Richey
New Port
Richey
District
Name
# of
VoIP
Phones
# of Staff
6
4
City
PSTN Numbers
PSTN Type
Seminole
(727) 549-6411
Centrex
13
Jones, Dennis L.
13
Jones, Dennis L.
Seminole
(727) 549-6412
Centrex
13
Jones, Dennis L.
Seminole
(727) 549-6413
Centrex, Fax
13
Jones, Dennis L.
Seminole
(727) 549-6414
Centrex, NIR
14
Oelrich, Steve
Gainesville
(352) 375-3555
Centrex
14
Oelrich, Steve
Gainesville
(352) 955-6261
Centrex
14
Oelrich, Steve
Gainesville
(352) 955-6262
Centrex, Fax
15
Dockery, Paula
Lakeland
(863) 413-2900
Centrex
15
Dockery, Paula
Lakeland
(863) 413-2901
Centrex
15
Dockery, Paula
Lakeland
(863) 603-6460
Centrex
15
Dockery, Paula
Lakeland
(863) 413-2902
Centrex, Fax
15
Dockery, Paula
Lakeland
(866) 248-6487
800 #
16
Latvala, Jack
(727) 556-6500
Centrex
16
Latvala, Jack
(727) 556-6501
Centrex
16
Latvala, Jack
(727) 556-6502
Centrex, Fax
17
Alexander, J. D.
(863) 298-7677
17
Alexander, J. D.
(863) 298-7662
Centrex
Centrex,
Restricted
17
Alexander, J. D.
(863) 298-7841
Centrex
17
Alexander, J. D.
(863) 298-7980
Centrex, Fax
17
Alexander, J. D.
(800) 444-9747
800 #
17
Alexander, J. D.
Sebring
(863) 386-6015
Centrex
17
Alexander, J. D.
Sebring
(863) 386-6016
Centrex
17
Alexander, J. D.
Sebring
(863) 386-6069
Centrex, Fax
18
Joyner, Arthenia L.
Tampa
(813) 233-4277
Centrex
18
Joyner, Arthenia L.
Tampa
(813) 233-4278
Centrex
18
Joyner, Arthenia L.
Tampa
(813) 233-4280
Centrex, Fax
18
Joyner, Arthenia L.
Tampa
(813) 233-4277
Centrex
18
Joyner, Arthenia L.
Tampa
(866) 833-2371
Toll free
19
Siplin, Gary
Orlando
(407) 297-2071
Centrex
6
5
4
2
1
5
4
4
5
4
2
1
3
4
St.
Petersburg
St.
Petersburg
St.
Petersburg
Winter
Haven
Winter
Haven
Winter
Haven
Winter
Haven
Winter
Haven
District
Name
# of
VoIP
Phones
# of Staff
City
PSTN Numbers
PSTN Type
19
Siplin, Gary
Orlando
(407) 297-2072
Centrex
19
Siplin, Gary
Orlando
(407) 297-2073
Centrex
19
Siplin, Gary
Orlando
(407) 522-2153
Centrex,Fax
19
Siplin, Gary
Orlando
(407) 522-2154
Centrex,NIR
20
Hayes, Alan
Umatilla
(352) 742-6441
Centrex
20
Hayes, Alan
Umatilla
(352) 742-6442
Centrex
20
Hayes, Alan
Umatilla
(352) 742-6443
Centrex, Fax
20
Hayes, Alan
Lady Lake
(352) 360-6739
Centrex
20
Hayes, Alan
Lady Lake
(352) 360-6748
Centrex, Fax
20
Hayes, Alan
Deland
(386) 736-5048
Centrex
20
Hayes, Alan
Deland
(386) 736-5049
Centrex,Fax
21
Bennett, Mike
Bradenton
(941) 727-6349
Centrex
21
Bennett, Mike
Bradenton
(941) 727-6350
Centrex
21
Bennett, Mike
Bradenton
(941) 727-6351
Centrex
21
Bennett, Mike
Bradenton
(941) 727-6352
Centrex,Fax
21
Bennett, Mike
Bradenton
(800) 500-1239
800#
22
Simmons, David
(407) 262-7578
Centrex
22
Simmons, David
(407) 262-7579
Centrex, Fax
22
Simmons, David
(407) 262-7580
Centrex
23
Detert, Nancy
Venice
(941) 480-3547
Centrex
23
Detert, Nancy
Venice
(941) 480-3548
Centrex
23
Detert, Nancy
Venice
(941) 480-3549
Centrex, fax
24
Altman, Thad
Melbourne
(321) 752-3138
Centrex
24
Altman, Thad
Melbourne
(321) 752-3139
Centrex
24
Altman, Thad
Melbourne
(321) 752-3140
Centrex, Fax
25
Bogdanoff, Ellyn
(954) 467-4205
Centrex
25
Bogdanoff, Ellyn
(954) 467-4206
Centrex
25
Bogdanoff, Ellyn
(954) 467-4207
Centrex
25
Bogdanoff, Ellyn
(561) 650-6833
Centrex
4
1
1
4
5
6
5
4
2
3
1
1
3
3
4
3
3
2
Altamonte
Spgs.
Altamonte
Spgs.
Altamonte
Spgs.
Ft.
Lauderdale
Ft.
Lauderdale
Ft.
Lauderdale
West Palm
Beach
District
Name
# of
VoIP
Phones
# of Staff
City
West Palm
Beach
PSTN Numbers
PSTN Type
(561) 650-6855
Centrex,FAX
Melbourne
(321) 752-3131
Centrex
25
Bogdanoff, Ellyn
26
Haridopolos, Mike
26
Haridopolos, Mike
Melbourne
(321) 752-3132
Centrex
26
Haridopolos, Mike
Melbourne
(321) 752-3158
Centrex
26
Haridopolos, Mike
Melbourne
(321) 752-3133
Centrex, Fax
26
Haridopolos, Mike
Melbourne
(866) 896-6885
800#
27
Benacquisto, Lizbeth
Wellington
(561) 753-2440
Centrex
27
Benacquisto, Lizbeth
Wellington
(561) 753-2442
Centrex
27
Benacquisto, Lizbeth
Wellington
(561) 753-2443
Centrex
27
Benacquisto, Lizbeth
Ft. Myers
(239) 433-6599
Centrex, Fax
27
Benacquisto, Lizbeth
Ft. Myers
(239) 433-6604
Centrex
28
Negron, Joe
Palm City
(772) 219-1665
Centrex
28
Negron, Joe
Palm City
(772) 219-1666
Centrex, Fax
28
Negron, Joe
Palm City
(888) 759-0791
800 service
29
Smith, Christopher
(561) 650-6801
Centrex
29
Smith, Christopher
(561) 650-6802
Centrex
29
Smith, Christopher
(561) 650-6819
Centrex,Fax
30
Sachs, Maria
Del Ray
(561) 279-1427
Centrex
30
Sachs, Maria
Del Ray
(561) 279-1428
Centrex
30
Sachs, Maria
Del Ray
(561) 279-1429
Centrex,Fax
31
Sobel, Eleanor
Hollywood
(954) 924-3693
Centrex
31
Sobel, Eleanor
Hollywood
(954) 924-3694
Centrex
31
Sobel, Eleanor
Hollywood
(954) 924-3695
Fax
32
Ring, Jeremy
Margate
(954) 917-1392
Centrex
32
Ring, Jeremy
Margate
(954) 917-1393
Centrex
32
Ring, Jeremy
Margate
(954) 917-1394
Centrex, Fax
33
Braynon II, Oscar
Miami
(305) 654-7150
Centrex
33
Braynon II, Oscar
Miami
(305) 654-7151
Centrex
33
Braynon II, Oscar
Miami
(305) 654-7152
Centrex
5
4
5
3
5
5
5
6
4
3
5
3
3
4
3
4
West Palm
Beach
West Palm
Beach
West Palm
Beach
District
Name
# of
VoIP
Phones
# of Staff
4
4
City
PSTN Numbers
PSTN Type
Sunrise
(954) 747-7933
Centrex
34
Rich, Nan
34
Rich, Nan
Sunrise
(954) 747-7934
Centrex
34
Rich, Nan
Sunrise
(954) 747-7935
Centrex, Fax
35
Margolis, Gwen
Miami
(305) 571-5777
Centrex
35
Margolis, Gwen
Miami
(305) 571-5778
Centrex
35
Margolis, Gwen
Miami
(305) 571-5757
Centrex, Fax
Miami
(305) 643-7200
Centrex
Miami
(305) 643-7201
Centrex
Miami
(305) 643-7202
Centrex,Fax
5
4
36
Diaz de la Portilla,
Alex
Diaz de la Portilla,
Alex
Diaz de la Portilla,
Alex
37
Richter, Garrett
Naples
(239) 417-6205
Centrex
37
Richter, Garrett
Naples
(239) 417-6206
Centrex
37
Richter, Garrett
Naples
(239) 417-6207
Centrex, Fax
37
Richter, Garrett
Cape Coral
(239) 338-2777
Centrex
37
Richter, Garrett
Cape Coral
(239) 338-2778
Centrex
37
Richter, Garrett
Cape Coral
(239) 338-2779
Centrex,Fax
37
Richter, Garrett
Cape Coral
(239) 338-2645
Centrex
38
Flores, Anitere
Miami
(305) 270-6550
Centrex
38
Flores, Anitere
Miami
(305) 270-6551
Centrex
38
Flores, Anitere
Miami
(305) 270-6552
Centrex, Fax
39
Bullard, Larcenia
Pinecrest
(305) 668-7344
Centrex
39
Bullard, Larcenia
Pinecrest
(305) 668-7345
Centrex
39
Bullard, Larcenia
Pinecrest
(305) 668-7346
Centrex, Fax
39
Bullard, Larcenia
Pinecrest
(866) 234-3734
800 #
40
Garcia, Rene
Hialeah
(305) 364-3100
Centrex
40
Garcia, Rene
Hialeah
(305) 364-3101
Centrex
40
Garcia, Rene
Hialeah
(305) 364-3110
Centrex, Fax
36
36
3
3
3
5
5
6
3
3
3
4
4
3