SALMAN RANA
1336 Park Avenue, Bensalem, PA 19020
Cell (215) 650-3134 ♦ Email salman@deurasystems.com
Senior Business Analyst
Highly accomplished professional with verifiable track record of managing a broad range of IT projects including
organization development, business process re-engineering/ management and continuous improvement. Full
project lifecycle management experience. A good communicator with excellent interpersonal and organizational
skills, comfortable with people at any level in organization. Expertise in operations and attention to operation
efficiency, reduce cost and increase customer satisfaction. Leads and mentors staff with strong organizational
development and process redesign skills to achieve excellence.
SUMMARY
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Formal training in both business and management software development with expertise of broad range of
technologies and business analysis.
Adaptable, easy to work with and a very good team player. Have experience of working internationally in
different cultural environments, therefore work very easily with people not only from different technical
backgrounds, but also from different cultural backgrounds.
In depth knowledge and experience of developing workflow automation and business process management,
process reengineering, technical and business writing, business process flow, process modeling, analysis and
testing .
More than 15 years experience in software development and providing professional services in workflow
automation. Hands on experience of product development and all stages of development lifecycle, object
oriented analysis and design.
Effectively communicate with different stake holders to get their buy-in and commitment. Strong experience
in conducting User Acceptance Testing and documentation of Test Cases. Expertise in designing and
developing Test Plans and Test Scripts.
Extensive experience in dealing with clients internationally, evaluating their needs and proposing and
implementing suitable solutions according to the needs.
Competent in evaluating and understanding the business needs by interviewing project stake holders,
gather requirements for the project, and based on technical knowledge, present a sound workable solution
and translating requirement into specifications and application design.
Have a deep technical understanding of different Microsoft technologies and experience of web-based
application development. Can not only design and document, but also implement these solutions.
Successfully deployed enterprise management and process workflow automation solutions all over the
world, including US, South America, Europe, Africa, Middle East and Far East using Ultimus® BPM
Automation Suite using Waterfall, Agile and Rapid Application Development methodologies.
Competent in documentation and training clients for effective adoption the new processes, as well as
providing service to monitor the efficiency of the new processes, and proposing changes to make the
processes more effective.
TECHNICAL SKILLS
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METHODOLOGIES – RAD, RUP, Agile, Waterfall
DATABASES – Microsoft Access, SQL Server, Oracle
OPERATING SYSTEMS – Windows NT/XP, Windows Vista, Windows 7, Windows Server (2003, 2008)
SOFTWARE – Microsoft Office (Word, Outlook, Excel, Power Point), MS Visio and MS Project; Ultimus
Adaptive BPM Suite (v8), SharePoint (2007 & 2010), Source Safe, Remedy, Sales Force, Case Complete 2012
SALMAN RANA
Cell (215) 650-3134 ♦ Email salman@deurasystems.com
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R2, Balsamiq Mockups & Wireframe, OpenOffice.org, BMS ITSM Remedy, Edge CAM (v8.75) , NextGen and
MedInformatix (EMR System).
PROGRAMMING –Visual Studio (VB & C#, .Net Framework), C++ and MS Office Automation (VBA Scripting),
Windows Embedded CE
CAREER TRACK
Walgreens at Take Care Health Systems
October 2011 – to date
Involved as Senior Business System Analyst in projects related to enhancements of Retail EMR product for
Expanded Healthcare Services (chronic diseases & conditions like diabetes, hypertension, cancer etc.),
Comprehensive Medicare Wellness visit and promotional projects assigned from time to time through series of
product documentation, designing and developing product mockups & wireframes; utilizing industry best
practices for requirements gathering from stakeholders. Proposed and presented new product features, product
enhancements, industry standards and areas to improve on the product.
Deura Systems, LLC – Consultant
July 2009 – to date
Business Process Management and IT Setup for customers in healthcare (medical practices). Consults as
Business Analyst to the stakeholders and senior management by gathering, evaluating business requirements
and improve IT value and quality through performance and service programs. Access and address organizational
preparation for high value IT endeavors through planned meetings, user-group work sessions, and individual
interviews.
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Designed and implemented IT policy for customers to ensure that high value IT was aligned with business
goals and key business strategy. Propose recommendations to streamline core business processes,
minimizing complexity, training effort and data duplication. Create and maintain mappings of current and
future business process flowcharts. Recommendation and deployment of Commercial off-the-shelf (COTS)
solutions.
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Organization Development through establishment of best practices by defining workflows, optimizing
business processes and implementation of Electronic Medical Record System as an Enterprise Resource
Planning (ERP) system through a series of team building training and exercises for cultural change and better
adaptation of new systems.
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Coordinate potential solutions review with clients and provide ongoing feedback on selected EMR system.
Redesigned work processes and business structure to streamline deployed EMR system. Documented and
improved LAN and WAN infrastructures, and optimization of VPN.
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Developed applications using XML and .Net Framework (VB & C#) to facilitate staff at medical practices and
deployed easy to use front end interface to complex EMR systems. Integration of digital pen system with
EMR system for data capturing through paper.
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Maintenance of Windows 2003/2008 Servers (Active Directory and MS Exchange etc) both on physical as
well as virtual server environments. Full deployment of SharePoint Server and development of SharePoint
based workflow processes.
SALMAN RANA
Cell (215) 650-3134 ♦ Email salman@deurasystems.com
Shire Pharmaceuticals (HCL Technologies)
November 2010 – September 2011
Assist with data center relocation project as an on-site resource. Coordinate and perform inventory tracking for
servers and all surplus storage equipment. Monitoring the data center’s critical facilities and functions in order
to meet or exceed Service Level by providing assistance in preventive and predictive maintenance through
resource assignment and utilization. Review data center electrical, HVAC, and lighting, ensuring all corporate
and equipment requirements adhered to ensure compliance with the standard procedures as applicable to data
center operations. Responding to emergency situations, troubleshoot the system failure and malfunctioning.
Coordinate with third party vendors for the preventative maintenance on the equipment.
Ultimus Inc
October 1996 – June 2009
Ultimus is a worldwide leader in human-centric Business Process Management (BPM) software, providing the
industry's most complete and scalable platform for modeling, automating, managing and optimizing business
processes. Long recognized as a BPM pioneer, Ultimus has automated more processes than any BPM vendor,
resulting in reduced cycle times, lower costs, improved productivity and higher customer satisfaction for its
clients.
Oversaw and ensured smooth operations of product development projects while simultaneously performing
quality, cost, and facility management within operating budget constraints. Supervised and directed projects
related to employee disciplinary and training programs, safety programs, and facility improvement with credible
leadership and positive attitude providing liaison between development, quality assurance, technical support,
professional services teams and corporate management.
Business Analyst/General Manager
January 2004 – June 2009
 Provided offshore and onsite professional services and technical consultancy on business process
development and process re-engineering to clients worldwide which includes fortune 500 companies
through teams for Americas, EMEA and APAC regions with successful delivery of projects attending
technical reviews to ensure project goals are maintained throughout the project and system change is
rolled with minimum business impact. Worked with clients through joint design sessions to refine
technical requirements and transition from test to production environment are carried out with
appropriate documentation and training. Wrote winning technical and cost proposal for development
contract. Mentored developers and maintained project schedule.
 Developed company culture by participated in HR projects; enforced ethical business practices by
decreasing potential liabilities and ensuring compliance with employment laws. Significantly improved
productivity by establishing best practices for payroll, performance metrics and other policies bring
congruity to procedures across teams. Spearheaded initiatives that improved recruitment, talent
assessment, training and development, retention, employee satisfaction, compensation procedures, and
staffing.
 Represented the Company at local and international tradeshows. Developed liaisons with educational
institutes. Established and managed Partners Channel and developing their resources. Increased and
managed professional services in the region through developed partner’s channel providing onsite
product training and offsite technical support delivering design, documentation and deployment of
business solutions and application solutions. Maps complex business processes including control points,
key data and reporting elements, process training documentation, and system interfaces.
SALMAN RANA
Cell (215) 650-3134 ♦ Email salman@deurasystems.com
Project Manager/ Senior Developer
January 1999 - January 2004
 Established infrastructure, standard operating procedures and implemented project standards/software
development methodologies to align with industry standards of software development. Provided
daily/weekly updates to the global program manager.
 Developed and maintained different modules for Ultimus BPM Suite. Led and managed team of
developers for the development and maintenance of product administration module, third party
integration modules and process documentation modules, ensuring product quality assurance along
with completion of project documentation.
 Managed team for the development and maintenance of Ultimus Enterprise Integration Kit providing
advanced functionality and interface to customize and integrate the Ultimus software into proprietary
and enterprise applications such SharePoint Web Parts and integration of workflow solution with legacy
ERP systems.
 Developed support and services group and extended multi-tier service desk support, identifying and
assigning individual responsibilities to support internal and external customers (globally) with availability
of round the clock personal assistance. Provided customers with customized solutions for Ultimus
products.
 Supervised and managed team for Ultimus website development and maintenance coordinating on
projects with marketing manager.
 Coordinated with international partners and managed localization projects for different major and
minor product releases.
 Provided on-site training to Ultimus customers and partners in Middle East, Africa and Asia Pacific
regions on the product and enterprise integration and helped integrate their proprietary applications
with the product.
Software Developer/ QA Engineer
October 1996 – December 1998
 Developed and maintained Ultimus FloStation and Flobot modules for integration of Ultimus product
with third party applications – Email, Microsoft Office (Excel, Word and Outlook), Databases (Oracle,
SQL, Informix) and ASCII file.
 Designed, developed and maintained Ultimus product user interface with graphical artwork, icons
design and consistent layouts of the product.
 Developed technical support for custom applications, tools and automation for internal projects for
corporate process automation and improvement.
 Developed and led team for the product Quality Assurance and managed quality through design and
implementation of test scenarios in end-to-end testing and escalated unresolved issues in a timely
manner.
SALMAN RANA
Cell (215) 650-3134 ♦ Email salman@deurasystems.com
CONSULTANCY PROJECTS
Full life cycle involvement with some large organizations through discovery and delivery of Workflow
Automation and BPM solutions based on Ultimus product includes but not limited to
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A Management of Change, British Petroleum. The project was developed to cater proactive approach with
two-fold objectives: firstly to challenge the need for change and to critically analyze its wider impacts on the
business goals; and secondly to evaluate, authorize and document changes before they are made and to
ensure proper closure after the changes are completed. Its purpose was to establish the procedures
necessary to ensure that the HSE and operational risks arising from proposed changes are managed to an
acceptable level. It is also an excellent communication tools to inform impacted groups of areas that a
change is being considered and/or about to occur.
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eSafe, British Petroleum. The process is designed to automate the British Petroleum Safe Card Process. The
process is mainly used to identify any risk in the organization infrastructure and steps to mitigate that risk.
Previously Safe Card Process was a web based application with limited features and time consuming to
manage tasks and task routing. The project provided BP real-time decision making and transparency of all
the data involved in the process, streamlining the results and increased ROI.
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Marketing Processes, Unilever Pakistan Limited. The main challenge at Unilever was to integrate and
deploy workflow solution with their legacy ERP systems MFG/Pro. The project was completed well within
the defined timeline of one month with successful demonstration of integration and data flow from and to
their ERP system in the process for marketing materials (conceptual design to actual production).
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Auto Finance and Mortgage Process, United Bank Limited. The BPM solution was delivered for the
processing of an application for auto finance and mortgage services with complex and time consuming rules
for through verifications and approvals, along with the complete chain of record to track back case. These
verification and approvals includes Fraud Risk Management checks, Credit and Limiting. The second stage of
the process takes care of Fund Disbursement, Delivery of documents, Vigilance and application update.
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Hiring Process, Mobilink Orascom Telecom. The process developed and delivered to streamline activities to
gain better productivity and efficiently at all levels carried out in hiring new employees, reducing
unnecessary load from process participant for coordination, task tracking and data redundancy. The process
was developed integrating Mobilink HR Portal and their internally developed HRM system.
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Business Travel Process, Emaar Group International. The process was developed to deliver automation of
workflow for travel requisition for the purpose of business trip. The process is about whether the initiated
requisition is viable or not. It is routed through a defined channel for authorization, approval, followed by
the travel arrangements to be made by the administration department. The process flows through
concerned people and end with settlement of traveler’s account against the details submitted and
verification of expense incurred.
SALMAN RANA
Cell (215) 650-3134 ♦ Email salman@deurasystems.com
DEVELOPMENT PROJECTS
Experience of product development and all stages of development lifecycle, object oriented analysis and design;
expertise in 3rd party application integration module.
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Ultimus FloStation. Development and maintenance of major component of Ultimus BPM Suite. Ultimus
FloStation can operate as a standalone Windows application or as a Service. FloStations communicate with
the Ultimus BPM Server via HTTP, HTTPS or DCOM. This means that FloStations can be located anywhere
there is Web access. This powerful feature enables Flobots to perform tasks at remote locations. FloStations
can be grouped in the Administrator. A designer can select a specific FloStation to carry out the task or
select a Group. Any member FloStation of the Group can perform the task. This provides a simple but
elegant load balancing mechanism.
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Ultimus Flobots, Workflow Automated Agents. Design, development and maintenance of 3rd party
integration modules for Ultimus product. These Flobots make powerful and popular applications such as
Microsoft Excel and Microsoft Word into “workflow robots.” Just as robots are used to perform many
different tasks on the factory floor, one can use popular applications to perform specific workflow tasks.
Also developed an extensive enterprise development kit that allows custom integration with third party
application which includes but not limited to Microsoft Office Flobots (word and excel), MS Exchange,
Database, Email, XML, File Flobot, ASCII File Flobot, Acrobat Forms Flobot and integration of Document
Management Systems (Kofax, Documentum, SharePoint).
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Third party integration includes but not limited to Microsoft Office (Word and Excel), MS Exchange,
Database, Email, File Management, and XML.
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The Ultimus Enterprise Integration Kit (EIK). Participated in development of Ultimus EIK and managed a
group of developers for further development and maintenance. The EIK provides advance functionality to
help VARs, ISVs, and customers who wish to customize or integrate the Ultimus software into proprietary
applications. Ultimus EIK includes .NET interface, Web Services Interface, Event Subscription and Custom
application integration with Ultimus product.
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Ultimus Administrator Module. Developed and managed module which offers powerful, centralized
capabilities and conveniences for remotely managing and administrating workflow and providing the lowest
Total Cost of Ownership. It was a Microsoft Management Console (MMC) based application that provides a
familiar interface for administrators. Initially I was assigned to developed and managed Ultimus
Administrator Module till version 6. Version 7 onwards, this module was assigned to one of my team
members for maintenance and enhancement with additional features.
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Documentation Tool. Designed and developed unique tool for process documentation with rich features
tightly integrated with the Ultimus BPM Studio. This feature allows users to create their own report
templates using Microsoft Word. The templates are configured to accept Ultimus process details in specified
location using a simple point-and-click interface. Once a template has been created, the user can easily
produce documentation for any process designed in Ultimus BPM Studio. Different templates can be used
for different purposes. Since the documents are produced in Microsoft Word, it is easy to customize or edit
the documents if any additional information is required.
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Digital Pen Integration. To utilize this useful technology by Anoto Group, developed an integration
application for an EMR system to connect it to digital pen and transfer data from paper to EMR. Also
developed a separate application to print patient data from the EMR database on the office forms which can
SALMAN RANA
Cell (215) 650-3134 ♦ Email salman@deurasystems.com
be used with the digital pens to capture the information as structured electronic data instead of just as
scanned image.
EDUCATION AND CREDENTIALS
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Masters of Business Administration
Dissertation: BPM Bridge between Business and Information Technology
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Bachelors of Business Administration
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Diploma in Computer Studies
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Member Association of BPM Professionals
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Member Project Management Institute
PUBLICATIONS
Rashid, M., Rana, S. “Business Process Management Bridge between Business and Information Technology”,
Proceedings 2nd CBRC, Lahore, Pakistan, Nov 14, 2009. ISSN No: 2078-8444.