Subject Title
Time Management 101 Ideas to Organize Your
Business Life
Summary
This two cassette audio course provides practical tips for sorting out details and keeping them that way.
Diversity 101 Tools for Tolerance
Leadership
Leadership
Leadership
Leadership
Customer service
Acceptance: Developing Support for Change
Accountability: Establishing
Shared Ownership
Achievement: Measuring
Progress; Celebrating Success
Action: Moving Forward
Advanced Connections
The ideas in this guide will help foster tolerance in yourself, your family, your schools, your workplace and your community.
This book helps you and your leaders develop support for change including leadership, sponsorship, manager conviction, and buy-in from everyone you need involved to help you create a diverse, inclusive organization.
This book helps you and your leaders develop shared ownership and accountability for creating a diverse, inclusive organization.
This book helps you and your leaders develop ways to monitor, measure and celebrate progress as you create a diverse and inclusive organization.
This book helps in taking actions toward creating a diverse and inclusive organization
Advanced Connections focuses on relationships to build a service culture focusing on staff, faculty, and administrators working together. This course provides participants with skills and strategies for working together with diverse departments and diverse teams of people. This is an instructor facilitated, video based course comprised of student workbooks and a series of three video tapes.
Material
Audio Cassette book
Book
Book
Book
Book
Video and student workbooks

Subject
Discrimination
Performance
Management
Supervisor Skills
Business writing
Work Relations
Leadership
Supervisors
Title
Age Discrimination
Assessment: Defining Current
Realities
Basic Tools for Facility
Better Business Writing –
Techniques for Improving
Correspondence
Building Cooperation: How
Everyone Can Win at Work
Building Trust
Summary
Published by the EEOC, this technical assistance manual discusses employment discrimination prohibited by the Age Discrimination In
Employment Act of 1967, As Amended
This book helps you and your leaders take an indepth look at your organization to determine what is going well and what is standing in the way of creating a diverse, inclusive environment ready for the opportunities of the 21 st Century
This instructor facilitated course is specifically designed for the needs of the facilities management employee. It is a structured, open-ended, and pragmatic approach designed to help supervisors realize both personal and professional growth.
American businesses reportedly lose $1 billion a year due to “foggy” writing that wastes time and alienates customers. This self paced course is designed to teach you the basics you need to become a better business writer.
This video shows how each person in the workplace benefits from cooperation, the role they play and the stake they have in cooperating for success.
Communication tools to help build trust between employees and supervisors. This video is designed for facilitated discussion; however, it could be used for individual cases
Material
Book
Book
Video, Book, and Classroom
Workbook and companion CD
(Approximately
1 hour)
Video
(15 minutes)
Video
(approximately
22 minutes)

Subject
Work relations
Leadership
Customer Service
Diversity
Business Etiquette and
Professionalism
Choosing Equity: Making Sound
Decisions in the Hiring Process
Clarifying Customer
Expectations
Clown
Title Summary
Good office manners may not be listed in your job description, but they certainly play a crucial part in your career. This book lays out simple and direct explanations of what business etiquette means in different circumstances and the principles to you can follow in almost any situation.
This instructor facilitated course is designed for faculty and staff involved in search committees or hiring managers. The course includes video vignettes associated with interviewing and facilitated discussion.
Perceived quality is directly related to the expectations of the customer. This booklet provides guidance for determining the customer’s (internal and external) expectations.
A thought-provoking and entertaining film that follows the lives of three "Clown-Americans" and their families as they make poignant observations about life on the other side of stereotypes inspired by their clown heritage. This unique program combines drama and comedy to explore the effects of bias and racism in America
Material
Book
Video and classroom
(duration is 2-8 hours depending on audience experience in the hiring process)
Book
Video
(14 minutes)

Safety
Subject
Work Relations
Customer service
Title
Coaching the Experienced Driver
II
Conflict Resolution – a Win/Win
Approach
Connections
Summary
This instructor led video based course is used in the
Driver Safety Training and is designed to improve the defensive driving skills of the participants. This video along with supplemental information covering
Texas A&M University System and Tarleton State
University policies and procedures for student travel satisfies the requirements of Tarleton Rule
13.04.99.T1 Student Travel
This booklet will help you find a WIN/WIN solution by helping you master certain techniques such as:

Recognizing sources of conflict

Using the Collaborative Management
Method

Applying the A-E-I-O-U Communication
Model

Assuming the role of mediator

Developing active communication skills
This program focuses on improved student relations through increasing staff sensitivity and personal communication skills. With the ultimate goal of providing quality service and improved student retention. This is an instructor facilitated, video based course comprised of student workbooks and a series of three video tapes.
Material
Video course supplemented with classroom presentation
(Approximately
2 ½ hours)
Book
Video and student workbook

Subject
Diversity
Discrimination
Diversity
Performance
Management
Discrimination
Discrimination
Dialogues for Diversity –
Community and Ethnicity on
Campus
Title
Disability Discrimination
Discovering Diversity Profile
Trainer’s Choice Seminar –
Building Bridges to
Understanding
Documenting Discipline
Summary
This book is intended to help groups of individuals on campus toward focused discussions of the role of ethnic diversity in the daily life of colleges and universities. The aim is to find common ground, not to tell them what that ground should be.
Published by the EEOC, this technical assistance manual explains the key legal requirements of the
ADA
This workshop is designed to help individuals identify their opinions and feelings about workforce diversity. Feedback from the included Discovering
Diversity Profile will help participants increase their appreciation of differences and identify potential areas of conflict. Development of these insights is the first step to positive resolution.
Handling performance problems and disciplining employees are major parts of every supervisor’s job.
This course helps to answer many questions supervisors have about handling performance problems with their employees and documenting the progressive discipline process. This course may be instructor facilitated or self paced.
EEOC Federal Laws Prohibiting
Job Discrimination: Questions
This booklet published by the EEOC attempts to answer questions regarding job discrimination laws and Answers
Employer EEO Responsibilities Published by the EEOC, this technical assistance manual outlines steps to preventing discrimination in the workplace, the law, and EEOC procedures
Material
Book
Book
Classroom
Video and book
(1 ½ to 3 hours)
Book
Book

Subject
Communications
Leadership
Goals
Diversity
Title
Everyone’s Public Relations
Role
Frontline Leadership Supervisor
Series
Goals and Goal Setting
Handling Diversity in the
Workplace
Summary
This video defines the employee’s role in public relations and shows how they can contribute to the organization’s public relations effort. The brief time spent viewing this video will leave you with dozens of helpful tips that can put to work right away.
This course is based on a series of booklets from
Zenger Miller that explore the many aspects of supervision including:

Your role and the basic principles

Getting good information from others

Recognizing positive results

Establishing performance expectations

Resolving team conflicts

Solving problems
This course may be instructor facilitated or self study.
The objective of this self paced course is to help a person recognized the value of goals and the importance of fundamental goal setting. Completing this course will show how setting and achieving goals can lead to business and personal success. Self
Paced Workbook and Companion CD containing engaging video, learning resources, and assessments
This book will help readers understand how their words and actions in today’s diverse workplace affect their organization’s bottom line, and why everyone needs to maintain and exhibit a positive outlook on diversity
Material
Video
(15 minutes
Book
CD and workbook
(Approximately
1 hour duration)
Book

Subject
Work Relations
Performance
Management
Work relations
Time management
Title Summary
How to Be Creative On the Job With the ideas and techniques offered in this video, you and every employee can make creativity a part of your everyday jobs. This video will help you get in touch with the creative side inherent in all of us.
How To Discipline This book uses 35 self-teaching exercises that build supervisor’s skills and confidence in dealing with disciplinary problems.
How to Get Along, Get Noticed, and Get Ahead
How to Get Things Done: An
Achiever’s Guide to Time-
Management
This booklet outlines the steps it takes to be successful, positive, accountable, cooperative, and communicative in today’s work environment
This video provides a step-by-step approach to setting the goals and priorities needed to get the maximum out of both your professional and personal life. It gives you the “how-to” techniques to master your time, delegate, avoid procrastination, deal with the crush of meetings, phone calls and deadlines and the tactics to say “NO” to those difficult situations.
Material
Video
(14 minutes)
Book
Book
Video and companion audio cassette tape
(45 minutes)

Subject
Work Relations
Title
How to Give and Receive
Criticism
Time management How to Juggle Multiple
Priorities
Summary
This video explores ways to:

Avoid confrontations by using the right words

Pose questions to let others draw the right conclusions

Harness your vocal power to build a supportive environment

Focus on specifics to prevent criticism from being taken personally

Accept criticism with a positive attitude

Listen without judgment
 Make the most of another’s criticism with one simple step

Get into a problem-solving state of mind
This video will show you how to:

Cope with job overload using the CAN-DO system

Assess your strengths and weaknesses

Divide and conquer your workload

Manage the unexpected

Make an organizational system work for you

Overcome procrastination with a simple five step approach

Focus on solutions

Stop stress from bogging you down
 Ask the right questions to separate what’s important from what is urgent
Material
Video
(18 minutes)
Video (17 minutes)

Subject
Performance
Management
Sexual harassment In This Together – An engaging
Look at Harassment and Respect
Leadership
Leadership
Work Relations
Title
I Have to Fire Someone!
Legal Issues for Managers _
Essential Skills for Avoiding
Your Day in Court
Legal Peril: 8 Management
Pitfalls To Avoid
Listening: The Key to
Productivity
Summary
This book shows managers how they can remain sensitive to the needs of exiting employees and protect the organization by following the CARE and
CONTROL approach to termination
This program was designed to raise the respect level in your workplace. At the same time, the program will also raise your team members’ awareness of harassment issues and the need to let someone in management know if something inappropriate is going on. This course is best presented as an instructor facilitated discussion.
Legal Issues for Managers will show you how employment law affects your ability to be an effective supervisor. It is written from a Human
Resources perspective and will help you discuss personnel issues with other supervisors, managers, and human resources professionals.
This video covers the top eight management pitfalls leading to employment litigation and how to avoid them. This video is designed for facilitated discussion; however, it could be used for individual cases
This video will help you and other employees increase productivity on the job through better listening techniques. It’s packed with practical tips and research finding to make better listening in your organization one of the easiest and most productive improvements you’ll ever experience.
Material
Book
Video and classroom
Book
Video
(approximately
22 minutes)
Video
(17 minutes)

Subject
Time management
Communications
Diversity
Work relations
Leadership
Making Humor Work – Take
Your Job Seriously and Yourself
Lightly
Title
Living the 7 Habits
Make Presentations Work for
You
Making Diversity Work in
Business and Education
Monday Morning Leadership – 8
Mentoring Sessions You Can’t
Afford to Miss
Summary
This is a book of stories about people dealing with profound challenges in their businesses, communities, schools, and families showing how they applied the principles of The 7 Habits of
Highly Effective People to those challenges, and the remarkable things that resulted. If you are already familiar with The 7 Habits, the stories will renew your understanding and commitment to the Habits.
If you’re not a 7 Habits reader, the stories will renew your faith in your own native abilities and wisdom.
This powerful video offers specific techniques and tactics to turn “stage panic” into a persuasive and effective “stage presence”. The video offers dozens of tried and true tactics to help you deliver your message with confidence, enthusiasm, and clarity
This course will show you how to implement a program to bring together diverse groups into a supportive and productive community. This is an instructor facilitated course.
This book is written to introduce you to the value of humor on the job The appropriate use of humor will not only increase your personal and professional effectiveness, but also the productivity of others.
This friendly, practical book will show you how to use humor to disarm anger, unlock the receptivity of others, and enhance communication.
A compilation of mentoring sessions from a recognized business leader designed to help you become a better person and leader
Material
Book
Video
(12 minutes)
Video and classroom
(2 days)
Book
Book

Subject
Leadership
Discrimination
Work relations
Performance
Management
Performance
Management
Title
More Action: Keeping
Momentum Alive!
Performance Matters: The Need for Constructive Criticism
Summary
This book helps in the re-evaluation, commitment renewal, and start of a new phase of action in creating a diverse and inclusive organization.
National Origin Discrimination Published by the EEOC, this technical assistance manual explains employment discrimination prohibited by Title VII of the Civil Rights Act of
1964, As Amended
Negaholics: How to Handle
Negativity in the Workplace
Performance Matters: Praise
This series of three videos helps you learn to deal with Negaholics (people addicted to negative feelings) positively and powerfully and experience less stress and more personal success.
Successful organizations realize the importance of guiding, supporting, and motivating employees to do their best. Providing feedback in the form of praise is a key element in this effort. This course addresses the problem of forgetting how to give praise and not knowing how to give praise. This course may be instructor facilitated or self paced.
Criticism is an important part of every manager’s job and we do those who work for us a disservice if we avoid it. This course addresses the techniques to give criticism properly. This course may be instructor facilitated or self paced
Material
Book
Book
Video
(Volume 1 – 70 minutes)
(Volume 2 – 65 minutes)
(Volume 3 – 55 minutes)
Video
(approximately
4 hours including exercises)
Video
(approximately
4 hours including exercises)

Subject
Personal
Development
Sexual harassment
Work Relations
Title
Powerful Strategies for Reaching
Your Potential – Denis Waitley
Live: On Winning
Preventing Sexual Harassment
On-Campus
Project management Project Management – A
Practical Guide for Success
Resolving Conflicts: Strategies for a Winning Team
Summary
This four volume video series discusses winning in life including:

Understanding your potential

Accepting yourself

Taking responsibility

Thinking optimistically

Using your creative imagination

Focusing your energy

Strengthening your integrity

Projecting a winning image
This book gives an overview of sexual harassment law and illustrates these legal concepts with numerous examples. Additionally, the book provides recommendations and suggestions on how to prevent harassment and on how to reduce exposure to liability.
This self paced course is designed to help you carry out your projects successfully. It does not presume any prior knowledge of managerial or technical subjects. This course will show you how to define, plan, implement, and complete projects.
This video shows how to resolve conflicts that sometimes arise when diverse personalities work together
Material
Video
(Approximately
8 hours total)
Book
Work book and companion CD
(Approximately
1 hour)
Video
(12 minutes)

Subject
Diversity
Discrimination
Title
Responding to Hate at School
Sex Discrimination Issues
Sexual harassment Sexual Harassment in the
Workplace…Identify. Stop.
Prevent. II
Sexual harassment Sexual Harassment Orientation for College and University
Faculty and Administrators –
The Workplace: Supervisory
Conduct
Sexual harassment Sexual Harassment Orientation for College and University
Faculty and Administrators –
The Classroom and Beyond:
Faculty Conduct
Summary
This book offers proven strategies and concrete recommendations for addressing day-to-day problems such as casual use of putdowns, emergency situations like hate crimes, and longterm issues including school policies and staff development designed to promote harmony.
Published by the EEOC, this technical assistance manual provides practical case studies and definitions for the differing sex discrimination issues
This instructor facilitated video course explains what constitutes sexual harassment and how to prevent it, including court rulings. This course could be completed as self directed training.
This video defines sexual harassment and employer’s responsibilities for creating and maintaining an environment free of sexual harassment. Additionally, it provides numerous examples of behaviors considered to be sexual harassment
This video defines sexual harassment and an institution’s responsibilities for creating and maintaining an environment free of sexual harassment specifically with regards to Title VII and IX. Additionally, it provides numerous examples of behaviors considered to be sexual harassment
Material
Book
Book
Video and classroom
(1 ½ to 3 hours)
Video and handout
(19 minutes)
Video and handout
(17 minutes)

Goals
Subject
Work Relations
Title Summary
Smart Goals – Steps to Success Instructor led course designed to teach participants how to recognize the qualities of an effective job performance goal, and the procedures for setting
Solving People-Problems on the
Job and applying these goals for themselves and for the people with whom they work. Instructor facilitated video
This video identifies the most troublesome personality type and how to handle them tactfully and effectively.
Sexual harassment Stopping Sexual Harassment
Before It Starts
This book was written to help you understand why preventing sexual harassment is such an important business issue. It includes examples to illustrate both inappropriate and appropriate behaviors as well as exercises to help you better understand how you and your organization can prevent sexual harassment.
Supervisor Skills
Supervisor’s Reference Manual and Workbook
Teamwork Tap the Power of Teamwork
This is a self-paced course comprised of a comprehensive guidebook and workbook published by the Council on Education Management and covers:

Communication

Lawful supervision

Interviewing and hiring

Performance appraisal

Discipline and firing
This video offers dozens of ideas on how teamwork can help employees deal successfully with customers, clients, colleagues and the boss.
Material
Video
(Approximately
3 hour presentation)
Video
(15 minutes)
Book
Book
Video
(44 minutes)

Subject
Diversity
Sexual harassment
Texas Workforce Commission’s
Texas Business Conference –
Discrimination
Sexual Harassment: The
“Touchy” Subject
The Americans With Disabilities
Discrimination
Act – Your Employment Rights as an Individual With a
Disability
The Americans With Disabilities
Act – Your Responsibilities as an
Employer
Work Relations
Work Relations
The Arts of Criticism…Giving and Taking
Title
Ten Ways to Fight Hate
The Art of Resolving Conflicts in the Workplace
Summary
Ten actions that you can take as an individual or as a community to overcome hate
Video produced by the Texas Workforce
Commission to assist businesses define and prevent sexual harassment
This booklet published by the U.S. Equal
Employment Opportunity Commission explains the part of the ADA that prohibits job discrimination from the employees perspective
This booklet published by the U.S. Equal
Employment Opportunity Commission explains the part of the ADA that prohibits job discrimination from the employers perspective
This video based course is based on the premise that people want to resolve conflicts in an assertive manner where everyone wins. To be assertive means being able to express thoughts, feelings, and opinions positively and directly in an honest, open, straightforward, and sincere manner. This course is best when conducted in a facilitated group discussion; however, it may be used on an individual basis.
This instructor facilitated course teaches specific skills for effective criticism and provides participants with opportunities to practice using those skills.
Material
Book
Video
(1 hour 13 minutes)
Book
Book
Video
Video
(approximately
4 hours)

Subject
Performance
Management
Supervisor Skills
Performance management
Performance
Management
Title
The Dreaded Appraisal – Both
Sides of the Appraisal Interview
The Front Line Supervisor’s
Standard Manual
The Human Touch Performance
Appraisal II
The Manager’s Coaching
Handbook
Summary
Appraisal, when it is done well, is a powerful tool for improving communication between managers and managed. It strengthens organizations by focusing on performance and improvement, and acknowledgement of employee strengths and achievements. This course is designed to help appraisers get the most from appraisal by preparing and structuring the discussions properly and handling awkward situations correctly. This course may be instructor led or self paced
This book provides a comprehensive look at six basic aspects of supervision including:
 Supervisor’s role in human relations

How to be an effective leader

How to communicate effectively
 Supervisor’s role in cost reduction

How to ensure a safe workplace

How to train effectively
This course addresses the supervisor’s role and responsibilities in conducting the performance appraisal, including adequate preparation, providing meaningful feedback, and identifying the essential elements of an effective performance appraisal. The course may be instructor facilitated or self study
This book provides an easy to follow guide that simplifies the process of improving employee performance through coaching
Material
Video and supporting documentation
(approximately
4 hours including exercises)
Book
Video and classroom
(1 ½ to 3 hours)
Book

Subject
Work relations
Supervisor Skills
Supervisor Skills
Leadership
Title
The New Professional Image
The Supervisor’s Handbook
Training Ground – Supervisory
Skills
Training Managers to Train
Training techniques Training Methods That Work –
A Handbook for Trainers
Performance
Management
TWC Texas Business
Conference – Firing: Tips and
Tactics From the Terminator
Summary
From business casual to the ultimate power look – how to tailor you appearance for success in today’s workplace
This course covers techniques for getting results through others by learning how to:

Set and measure realistic objectives

Create trust and cooperation among your employees
 Manage conflict and “difficult” people

Motivate your employees to peak performance
This course will teach supervisors what they need to know to do their jobs more efficiently and effectively. Some of the topics in this program are communication, organization, and motivation. This course is best delivered as a group facilitated discussion; however, the material can be used as self study.
This self study book focuses on answering the question: How exactly does a manager prepare for, plan, present, and follow p on training programs designed to yield competent employees?
This book is a resource book for trainers on how to select, design, and deliver training
This video produced by the Texas Workforce
Commission provides tips and tactics to the supervisor on terminating an employees employment
Material
Book
Video and
Book
Video
Book
Book
Video
(54 minutes)

Subject
Supervisor Skills
Performance
Management
Business writing
Work Relations
Supervisor Skills
Personal
Development
Conference – Hiring: An Ounce of Prevention is Worth a Pound of Cure
Title
TWC Texas Business
Conference – FLSA/Minimum
Wage/Payday Law/Child Labor
TWC Texas Business
Visual Aids in Business – A
Guide for Effective Presentations
Welcome to Our Drug-Free
Workplace
Whistle Blower Act
Work Smarts – How to Get
Along, Get Noticed, and Get
Ahead
Summary
The Texas Workforce Commission produced video describes employer’s responsibilities with regards to
FLSA, minimum wage, child labor, and payday law.
This video, produced by the Texas Workforce
Commission, addresses issues such as type of worker (employee or independent contractor), unemployment claims, at-will employment, and other TWC related laws
This book contains practical techniques, innovative methods and most important, helpful hints and pointers.
This video outlines the requirements of the Drug-
Free Workplace Law including the major provisions of the law and the effects of the major classifications of drugs.
This video is a series of vignettes demonstrating actions that are protected by the Whistle Blowers
Act and actions an employer can take for employees protected under that act.
This video based course provides insight to help employees see that their attitude, approach, and interaction with others is the secret to being successful. The comfortable “between you and me” approach delivers a message in four learning points every employee can carry throughout their entire career to contribute to their success. This course can be given as facilitated discussion or self study.
Material
Video
(1 hour 26 minutes)
Video
(46 minutes)
Book
Video
(13 minutes)
Video
(25 minutes)
Video
(7 hours facilitated discussion)

Subject
Supervisor Skills
Interviewing
Title
Workplace Violence
Summary
This booklet teaches you how to identify different types of violence, their causes, how you can protect yourself and your coworkers, and why reporting workplace violence is extremely important.
You be the Judge: Interviewing This instructor led video based course is designed to help managers understand why it is so critical during a job interview to ask only job-related information and avoid discriminatory questions.
Additionally, the course illustrates how maintaining a legally defensible interview can reduce the organization’s chances of a lawsuit. This course could be used for individual cases
Material
Book
Video and classroom
(2-4 hours in duration)