Training Resources Available

advertisement

Subject

Time Management

Diversity

Leadership

Leadership

Leadership

Leadership

Customer service

Training Resources Available

Title

101 Ideas to Organize Your

Business Life

Summary

This two cassette audio course provides practical tips for sorting out details and keeping them that way.

101 Tools for Tolerance

Acceptance: Developing Support for Change

Accountability: Establishing

Shared Ownership

Achievement: Measuring

Progress; Celebrating Success

Action: Moving Forward

Advanced Connections

The ideas in this guide will help foster tolerance in yourself, your family, your schools, your workplace and your community.

This book helps you and your leaders develop support for change including leadership, sponsorship, manager conviction, and buy-in from everyone you need involved to help you create a diverse, inclusive organization.

This book helps you and your leaders develop shared ownership and accountability for creating a diverse, inclusive organization.

This book helps you and your leaders develop ways to monitor, measure and celebrate progress as you create a diverse and inclusive organization.

This book helps in taking actions toward creating a diverse and inclusive organization

Advanced Connections focuses on relationships to build a service culture focusing on staff, faculty, and administrators working together. This course provides participants with skills and strategies for working together with diverse departments and diverse teams of people. This is an instructor facilitated, video based course comprised of student workbooks and a series of three video tapes.

Material

Audio Cassette book

Book

Book

Book

Book

Video and student workbooks

Subject

Discrimination

Performance

Management

Supervisor Skills

Business writing

Work Relations

Leadership

Supervisors

Title

Age Discrimination

Assessment: Defining Current

Realities

Basic Tools for Facility

Better Business Writing –

Techniques for Improving

Correspondence

Building Cooperation: How

Everyone Can Win at Work

Building Trust

Summary

Published by the EEOC, this technical assistance manual discusses employment discrimination prohibited by the Age Discrimination In

Employment Act of 1967, As Amended

This book helps you and your leaders take an indepth look at your organization to determine what is going well and what is standing in the way of creating a diverse, inclusive environment ready for the opportunities of the 21 st

Century

This instructor facilitated course is specifically designed for the needs of the facilities management employee. It is a structured, open-ended, and pragmatic approach designed to help supervisors realize both personal and professional growth.

American businesses reportedly lose $1 billion a year due to “foggy” writing that wastes time and alienates customers. This self paced course is designed to teach you the basics you need to become a better business writer.

This video shows how each person in the workplace benefits from cooperation, the role they play and the stake they have in cooperating for success.

Communication tools to help build trust between employees and supervisors. This video is designed for facilitated discussion; however, it could be used for individual cases

Material

Book

Book

Video, Book, and Classroom

Workbook and companion CD

(Approximately

1 hour)

Video

(15 minutes)

Video

(approximately

22 minutes)

Subject

Work relations

Leadership

Customer Service

Diversity

Business Etiquette and

Professionalism

Choosing Equity: Making Sound

Decisions in the Hiring Process

Clarifying Customer

Expectations

Clown

Title Summary

Good office manners may not be listed in your job description, but they certainly play a crucial part in your career. This book lays out simple and direct explanations of what business etiquette means in different circumstances and the principles to you can follow in almost any situation.

This instructor facilitated course is designed for faculty and staff involved in search committees or hiring managers. The course includes video vignettes associated with interviewing and facilitated discussion.

Perceived quality is directly related to the expectations of the customer. This booklet provides guidance for determining the customer’s (internal and external) expectations.

A thought-provoking and entertaining film that follows the lives of three "Clown-Americans" and their families as they make poignant observations about life on the other side of stereotypes inspired by their clown heritage. This unique program combines drama and comedy to explore the effects of bias and racism in America

Material

Book

Video and classroom

(duration is 2-8 hours depending on audience experience in the hiring process)

Book

Video

(14 minutes)

Safety

Subject

Work Relations

Customer service

Title

Coaching the Experienced Driver

II

Conflict Resolution – a Win/Win

Approach

Connections

Summary

This instructor led video based course is used in the

Driver Safety Training and is designed to improve the defensive driving skills of the participants. This video along with supplemental information covering

Texas A&M University System and Tarleton State

University policies and procedures for student travel satisfies the requirements of Tarleton Rule

13.04.99.T1 Student Travel

This booklet will help you find a WIN/WIN solution by helping you master certain techniques such as:

Recognizing sources of conflict

Using the Collaborative Management

Method

Applying the A-E-I-O-U Communication

Model

Assuming the role of mediator

Developing active communication skills

This program focuses on improved student relations through increasing staff sensitivity and personal communication skills. With the ultimate goal of providing quality service and improved student retention. This is an instructor facilitated, video based course comprised of student workbooks and a series of three video tapes.

Material

Video course supplemented with classroom presentation

(Approximately

2 ½ hours)

Book

Video and student workbook

Subject

Diversity

Discrimination

Diversity

Performance

Management

Discrimination

Discrimination

Dialogues for Diversity –

Community and Ethnicity on

Campus

Title

Disability Discrimination

Discovering Diversity Profile

Trainer’s Choice Seminar –

Building Bridges to

Understanding

Documenting Discipline

Summary

This book is intended to help groups of individuals on campus toward focused discussions of the role of ethnic diversity in the daily life of colleges and universities. The aim is to find common ground, not to tell them what that ground should be.

Published by the EEOC, this technical assistance manual explains the key legal requirements of the

ADA

This workshop is designed to help individuals identify their opinions and feelings about workforce diversity. Feedback from the included Discovering

Diversity Profile will help participants increase their appreciation of differences and identify potential areas of conflict. Development of these insights is the first step to positive resolution.

Handling performance problems and disciplining employees are major parts of every supervisor’s job.

This course helps to answer many questions supervisors have about handling performance problems with their employees and documenting the progressive discipline process. This course may be instructor facilitated or self paced.

This booklet published by the EEOC attempts to answer questions regarding job discrimination laws

Material

Book

Book

Classroom

Video and book

(1 ½ to 3 hours)

Book EEOC Federal Laws Prohibiting

Job Discrimination: Questions and Answers

Employer EEO Responsibilities Published by the EEOC, this technical assistance manual outlines steps to preventing discrimination in the workplace, the law, and EEOC procedures

Book

Subject

Communications

Leadership

Goals

Diversity

Title

Everyone’s Public Relations

Role

Frontline Leadership Supervisor

Series

Goals and Goal Setting

Handling Diversity in the

Workplace

Summary

This video defines the employee’s role in public relations and shows how they can contribute to the organization’s public relations effort. The brief time spent viewing this video will leave you with dozens of helpful tips that can put to work right away.

This course is based on a series of booklets from

Zenger Miller that explore the many aspects of supervision including:

Your role and the basic principles

Getting good information from others

Recognizing positive results

Establishing performance expectations

Resolving team conflicts

Solving problems

This course may be instructor facilitated or self study.

The objective of this self paced course is to help a person recognized the value of goals and the importance of fundamental goal setting. Completing this course will show how setting and achieving goals can lead to business and personal success. Self

Paced Workbook and Companion CD containing engaging video, learning resources, and assessments

This book will help readers understand how their words and actions in today’s diverse workplace affect their organization’s bottom line, and why everyone needs to maintain and exhibit a positive outlook on diversity

Material

Video

(15 minutes

Book

CD and workbook

(Approximately

1 hour duration)

Book

Subject

Work Relations

Performance

Management

Work relations

Time management How to Get Things Done: An

Achiever’s Guide to Time-

Management

Title

How to Be Creative On the Job

How To Discipline

How to Get Along, Get Noticed, and Get Ahead

Summary

With the ideas and techniques offered in this video, you and every employee can make creativity a part of your everyday jobs. This video will help you get in touch with the creative side inherent in all of us.

This book uses 35 self-teaching exercises that build supervisor’s skills and confidence in dealing with disciplinary problems.

This booklet outlines the steps it takes to be successful, positive, accountable, cooperative, and communicative in today’s work environment

This video provides a step-by-step approach to setting the goals and priorities needed to get the maximum out of both your professional and personal life. It gives you the “how-to” techniques to master your time, delegate, avoid procrastination, deal with the crush of meetings, phone calls and deadlines and the tactics to say “NO” to those difficult situations.

Material

Video

(14 minutes)

Book

Book

Video and companion audio cassette tape

(45 minutes)

Subject

Work Relations

Title

How to Give and Receive

Criticism

Time management How to Juggle Multiple

Priorities

Summary

This video explores ways to:

Avoid confrontations by using the right words

Pose questions to let others draw the right conclusions

Harness your vocal power to build a supportive environment

Focus on specifics to prevent criticism from being taken personally

Accept criticism with a positive attitude

Listen without judgment

Make the most of another’s criticism with one simple step

Get into a problem-solving state of mind

This video will show you how to:

Cope with job overload using the CAN-DO system

Assess your strengths and weaknesses

Divide and conquer your workload

Manage the unexpected

Make an organizational system work for you

Overcome procrastination with a simple five step approach

Focus on solutions

Stop stress from bogging you down

Ask the right questions to separate what’s important from what is urgent

Material

Video

(18 minutes)

Video (17 minutes)

Subject

Performance

Management

Sexual harassment

Leadership

Leadership

Work Relations

Title

I Have to Fire Someone!

In This Together – An engaging

Look at Harassment and Respect

Legal Issues for Managers _

Essential Skills for Avoiding

Your Day in Court

Legal Peril: 8 Management

Pitfalls To Avoid

Listening: The Key to

Productivity

Summary

This book shows managers how they can remain sensitive to the needs of exiting employees and protect the organization by following the CARE and

CONTROL approach to termination

This program was designed to raise the respect level in your workplace. At the same time, the program will also raise your team members’ awareness of harassment issues and the need to let someone in management know if something inappropriate is going on. This course is best presented as an instructor facilitated discussion.

Legal Issues for Managers will show you how employment law affects your ability to be an effective supervisor. It is written from a Human

Resources perspective and will help you discuss personnel issues with other supervisors, managers, and human resources professionals.

This video covers the top eight management pitfalls leading to employment litigation and how to avoid them. This video is designed for facilitated discussion; however, it could be used for individual cases

This video will help you and other employees increase productivity on the job through better listening techniques. It’s packed with practical tips and research finding to make better listening in your organization one of the easiest and most productive improvements you’ll ever experience.

Material

Book

Video and classroom

Book

Video

(approximately

22 minutes)

Video

(17 minutes)

Subject

Time management

Communications

Diversity

Work relations

Leadership

Making Humor Work – Take

Your Job Seriously and Yourself

Lightly

Title

Living the 7 Habits

Make Presentations Work for

You

Making Diversity Work in

Business and Education

Monday Morning Leadership – 8

Mentoring Sessions You Can’t

Afford to Miss

Summary

This is a book of stories about people dealing with profound challenges in their businesses, communities, schools, and families showing how they applied the principles of The 7 Habits of

Highly Effective People to those challenges, and the remarkable things that resulted. If you are already familiar with The 7 Habits, the stories will renew your understanding and commitment to the Habits.

If you’re not a 7 Habits reader, the stories will renew your faith in your own native abilities and wisdom.

This powerful video offers specific techniques and tactics to turn “stage panic” into a persuasive and effective “stage presence”. The video offers dozens of tried and true tactics to help you deliver your message with confidence, enthusiasm, and clarity

This course will show you how to implement a program to bring together diverse groups into a supportive and productive community. This is an instructor facilitated course.

This book is written to introduce you to the value of humor on the job The appropriate use of humor will not only increase your personal and professional effectiveness, but also the productivity of others.

This friendly, practical book will show you how to use humor to disarm anger, unlock the receptivity of others, and enhance communication.

A compilation of mentoring sessions from a recognized business leader designed to help you become a better person and leader

Material

Book

Video

(12 minutes)

Video and classroom

(2 days)

Book

Book

Subject

Leadership

Discrimination

Work relations

Performance

Management

Performance

Management

Title

More Action: Keeping

Momentum Alive!

National Origin Discrimination

Negaholics: How to Handle

Negativity in the Workplace

Performance Matters: Praise

Performance Matters: The Need for Constructive Criticism

Summary

This book helps in the re-evaluation, commitment renewal, and start of a new phase of action in creating a diverse and inclusive organization.

Published by the EEOC, this technical assistance manual explains employment discrimination prohibited by Title VII of the Civil Rights Act of

1964, As Amended

This series of three videos helps you learn to deal with Negaholics (people addicted to negative feelings) positively and powerfully and experience less stress and more personal success.

Successful organizations realize the importance of guiding, supporting, and motivating employees to do their best. Providing feedback in the form of praise is a key element in this effort. This course addresses the problem of forgetting how to give praise and not knowing how to give praise. This course may be instructor facilitated or self paced.

Criticism is an important part of every manager’s job and we do those who work for us a disservice if we avoid it. This course addresses the techniques to give criticism properly. This course may be instructor facilitated or self paced

Material

Book

Book

Video

(Volume 1 – 70 minutes)

(Volume 2 – 65 minutes)

(Volume 3 – 55 minutes)

Video

(approximately

4 hours including exercises)

Video

(approximately

4 hours including exercises)

Subject

Personal

Development

Sexual harassment

Project management Project Management – A

Work Relations

Title

Powerful Strategies for Reaching

Your Potential – Denis Waitley

Live: On Winning

Preventing Sexual Harassment

On-Campus

Practical Guide for Success

Resolving Conflicts: Strategies for a Winning Team

Summary

This four volume video series discusses winning in life including:

Understanding your potential

Accepting yourself

Taking responsibility

Thinking optimistically

Using your creative imagination

Focusing your energy

Strengthening your integrity

Projecting a winning image

This book gives an overview of sexual harassment law and illustrates these legal concepts with numerous examples. Additionally, the book provides recommendations and suggestions on how to prevent harassment and on how to reduce exposure to liability.

This self paced course is designed to help you carry out your projects successfully. It does not presume any prior knowledge of managerial or technical subjects. This course will show you how to define, plan, implement, and complete projects.

This video shows how to resolve conflicts that sometimes arise when diverse personalities work together

Material

Video

(Approximately

8 hours total)

Book

Work book and companion CD

(Approximately

1 hour)

Video

(12 minutes)

Subject

Diversity

Discrimination

Title

Responding to Hate at School

Sex Discrimination Issues

Sexual harassment

Sexual harassment

Sexual harassment

Sexual Harassment in the

Workplace…Identify. Stop.

Prevent. II

Sexual Harassment Orientation for College and University

Faculty and Administrators –

The Workplace: Supervisory

Conduct

Sexual Harassment Orientation for College and University

Faculty and Administrators –

The Classroom and Beyond:

Faculty Conduct

Summary

This book offers proven strategies and concrete recommendations for addressing day-to-day problems such as casual use of putdowns, emergency situations like hate crimes, and longterm issues including school policies and staff development designed to promote harmony.

Published by the EEOC, this technical assistance manual provides practical case studies and definitions for the differing sex discrimination issues

This instructor facilitated video course explains what constitutes sexual harassment and how to prevent it, including court rulings. This course could be completed as self directed training.

This video defines sexual harassment and employer’s responsibilities for creating and maintaining an environment free of sexual harassment. Additionally, it provides numerous examples of behaviors considered to be sexual harassment

This video defines sexual harassment and an institution’s responsibilities for creating and maintaining an environment free of sexual harassment specifically with regards to Title VII and IX. Additionally, it provides numerous examples of behaviors considered to be sexual harassment

Material

Book

Book

Video and classroom

(1 ½ to 3 hours)

Video and handout

(19 minutes)

Video and handout

(17 minutes)

Goals

Subject

Work Relations

Sexual harassment

Supervisor Skills

Teamwork

Title

Smart Goals – Steps to Success

Solving People-Problems on the

Job

Stopping Sexual Harassment

Before It Starts

Supervisor’s Reference Manual and Workbook

Tap the Power of Teamwork

Summary

Instructor led course designed to teach participants how to recognize the qualities of an effective job performance goal, and the procedures for setting and applying these goals for themselves and for the people with whom they work. Instructor facilitated video

This video identifies the most troublesome personality type and how to handle them tactfully and effectively.

This book was written to help you understand why preventing sexual harassment is such an important business issue. It includes examples to illustrate both inappropriate and appropriate behaviors as well as exercises to help you better understand how you and your organization can prevent sexual harassment.

This is a self-paced course comprised of a comprehensive guidebook and workbook published by the Council on Education Management and covers:

Communication

Lawful supervision

Interviewing and hiring

Performance appraisal

Discipline and firing

This video offers dozens of ideas on how teamwork can help employees deal successfully with customers, clients, colleagues and the boss.

Material

Video

(Approximately

3 hour presentation)

Video

(15 minutes)

Book

Book

Video

(44 minutes)

Subject

Diversity

Sexual harassment

Discrimination

Discrimination

Work Relations

Work Relations

The Arts of Criticism…Giving and Taking

Title

Ten Ways to Fight Hate

Texas Workforce Commission’s

Texas Business Conference –

Sexual Harassment: The

“Touchy” Subject

The Americans With Disabilities

Act – Your Employment Rights as an Individual With a

Disability

The Americans With Disabilities

Act – Your Responsibilities as an

Employer

The Art of Resolving Conflicts in the Workplace

Summary

Ten actions that you can take as an individual or as a community to overcome hate

Video produced by the Texas Workforce

Commission to assist businesses define and prevent sexual harassment

This booklet published by the U.S. Equal

Employment Opportunity Commission explains the part of the ADA that prohibits job discrimination from the employees perspective

This booklet published by the U.S. Equal

Employment Opportunity Commission explains the part of the ADA that prohibits job discrimination from the employers perspective

This video based course is based on the premise that people want to resolve conflicts in an assertive manner where everyone wins. To be assertive means being able to express thoughts, feelings, and opinions positively and directly in an honest, open, straightforward, and sincere manner. This course is best when conducted in a facilitated group discussion; however, it may be used on an individual basis.

This instructor facilitated course teaches specific skills for effective criticism and provides participants with opportunities to practice using those skills.

Material

Book

Video

(1 hour 13 minutes)

Book

Book

Video

Video

(approximately

4 hours)

Subject

Performance

Management

Supervisor Skills

Performance management

Performance

Management

Title

The Dreaded Appraisal – Both

Sides of the Appraisal Interview

The Front Line Supervisor’s

Standard Manual

The Human Touch Performance

Appraisal II

The Manager’s Coaching

Handbook

Summary

Appraisal, when it is done well, is a powerful tool for improving communication between managers and managed. It strengthens organizations by focusing on performance and improvement, and acknowledgement of employee strengths and achievements. This course is designed to help appraisers get the most from appraisal by preparing and structuring the discussions properly and handling awkward situations correctly. This course may be instructor led or self paced

This book provides a comprehensive look at six basic aspects of supervision including:

Supervisor’s role in human relations

How to be an effective leader

How to communicate effectively

Supervisor’s role in cost reduction

How to ensure a safe workplace

How to train effectively

This course addresses the supervisor’s role and responsibilities in conducting the performance appraisal, including adequate preparation, providing meaningful feedback, and identifying the essential elements of an effective performance appraisal. The course may be instructor facilitated or self study

This book provides an easy to follow guide that simplifies the process of improving employee performance through coaching

Material

Video and supporting documentation

(approximately

4 hours including exercises)

Book

Video and classroom

(1 ½ to 3 hours)

Book

Subject

Work relations

Supervisor Skills

Supervisor Skills

Leadership

Training techniques

Performance

Management

Title

The New Professional Image

The Supervisor’s Handbook

Training Ground – Supervisory

Skills

Training Managers to Train

Training Methods That Work –

A Handbook for Trainers

TWC Texas Business

Conference – Firing: Tips and

Tactics From the Terminator

Summary

From business casual to the ultimate power look – how to tailor you appearance for success in today’s workplace

This course covers techniques for getting results through others by learning how to:

Set and measure realistic objectives

Create trust and cooperation among your

 employees

Manage conflict and “difficult” people

Motivate your employees to peak performance

This course will teach supervisors what they need to know to do their jobs more efficiently and effectively. Some of the topics in this program are communication, organization, and motivation. This course is best delivered as a group facilitated discussion; however, the material can be used as self study.

This self study book focuses on answering the question: How exactly does a manager prepare for, plan, present, and follow p on training programs designed to yield competent employees?

This book is a resource book for trainers on how to select, design, and deliver training

This video produced by the Texas Workforce

Commission provides tips and tactics to the supervisor on terminating an employees employment

Material

Book

Video and

Book

Video

Book

Book

Video

(54 minutes)

Subject

Supervisor Skills

Performance

Management

Business writing

Work Relations

Supervisor Skills

Personal

Development

Conference – Hiring: An Ounce of Prevention is Worth a Pound of Cure

Title

TWC Texas Business

Conference – FLSA/Minimum

Wage/Payday Law/Child Labor

TWC Texas Business

Visual Aids in Business – A

Guide for Effective Presentations

Welcome to Our Drug-Free

Workplace

Whistle Blower Act

Work Smarts – How to Get

Along, Get Noticed, and Get

Ahead

Summary

The Texas Workforce Commission produced video describes employer’s responsibilities with regards to

FLSA, minimum wage, child labor, and payday law.

This video, produced by the Texas Workforce

Commission, addresses issues such as type of worker (employee or independent contractor), unemployment claims, at-will employment, and other TWC related laws

This book contains practical techniques, innovative methods and most important, helpful hints and pointers.

This video outlines the requirements of the Drug-

Free Workplace Law including the major provisions of the law and the effects of the major classifications of drugs.

This video is a series of vignettes demonstrating actions that are protected by the Whistle Blowers

Act and actions an employer can take for employees protected under that act.

This video based course provides insight to help employees see that their attitude, approach, and interaction with others is the secret to being successful. The comfortable “between you and me” approach delivers a message in four learning points every employee can carry throughout their entire career to contribute to their success. This course can be given as facilitated discussion or self study.

Material

Video

(1 hour 26 minutes)

Video

(46 minutes)

Book

Video

(13 minutes)

Video

(25 minutes)

Video

(7 hours facilitated discussion)

Subject

Supervisor Skills

Interviewing

Title

Workplace Violence

You be the Judge: Interviewing

Summary

This booklet teaches you how to identify different types of violence, their causes, how you can protect yourself and your coworkers, and why reporting workplace violence is extremely important.

This instructor led video based course is designed to help managers understand why it is so critical during a job interview to ask only job-related information and avoid discriminatory questions.

Additionally, the course illustrates how maintaining a legally defensible interview can reduce the organization’s chances of a lawsuit. This course could be used for individual cases

Material

Book

Video and classroom

(2-4 hours in duration)

Download