Training Resources Available
Subject
Business writing
Business writing
Communications
Communications
Customer service
Title
Better Business Writing –
Techniques for Improving
Correspondence
Summary
American businesses reportedly lose $1 billion a
year due to “foggy” writing that wastes time and
alienates customers. This self paced course is
designed to teach you the basics you need to
become a better business writer.
Visual Aids in Business – A
This book contains practical techniques, innovative
Guide for Effective Presentations methods and most important, helpful hints and
pointers.
Everyone’s Public Relations
This video defines the employee’s role in public
Role
relations and shows how they can contribute to the
organization’s public relations effort. The brief time
spent viewing this video will leave you with dozens
of helpful tips that can put to work right away.
Make Presentations Work for
This powerful video offers specific techniques and
You
tactics to turn “stage panic” into a persuasive and
effective “stage presence”. The video offers dozens
of tried and true tactics to help you deliver your
message with confidence, enthusiasm, and clarity
Advanced Connections
Advanced Connections focuses on relationships to
build a service culture focusing on staff, faculty, and
administrators working together. This course
provides participants with skills and strategies for
working together with diverse departments and
diverse teams of people. This is an instructor
facilitated, video based course comprised of student
workbooks and a series of three video tapes.
Material
Workbook and
companion CD
(Approximately
1 hour)
Book
Video
(15 minutes
Video
(12 minutes)
Video and
student
workbooks
Subject
Customer Service
Title
Clarifying Customer
Expectations
Customer service
Connections
Discrimination
Age Discrimination
Discrimination
Disability Discrimination
Discrimination
Discrimination
EEOC Federal Laws Prohibiting
Job Discrimination: Questions
and Answers
Employer EEO Responsibilities
Discrimination
National Origin Discrimination
Summary
Perceived quality is directly related to the
expectations of the customer. This booklet provides
guidance for determining the customer’s (internal
and external) expectations.
This program focuses on improved student relations
through increasing staff sensitivity and personal
communication skills. With the ultimate goal of
providing quality service and improved student
retention. This is an instructor facilitated, video
based course comprised of student workbooks and a
series of three video tapes.
Published by the EEOC, this technical assistance
manual discusses employment discrimination
prohibited by the Age Discrimination In
Employment Act of 1967, As Amended
Published by the EEOC, this technical assistance
manual explains the key legal requirements of the
ADA
This booklet published by the EEOC attempts to
answer questions regarding job discrimination laws
Material
Book
Published by the EEOC, this technical assistance
manual outlines steps to preventing discrimination
in the workplace, the law, and EEOC procedures
Published by the EEOC, this technical assistance
manual explains employment discrimination
prohibited by Title VII of the Civil Rights Act of
1964, As Amended
Book
Video and
student
workbook
Book
Book
Book
Book
Subject
Discrimination
Discrimination
Discrimination
Diversity
Diversity
Diversity
Title
Sex Discrimination Issues
Summary
Published by the EEOC, this technical assistance
manual provides practical case studies and
definitions for the differing sex discrimination
issues
The Americans With Disabilities This booklet published by the U.S. Equal
Act – Your Employment Rights
Employment Opportunity Commission explains the
as an Individual With a
part of the ADA that prohibits job discrimination
Disability
from the employees perspective
The Americans With Disabilities This booklet published by the U.S. Equal
Act – Your Responsibilities as an Employment Opportunity Commission explains the
Employer
part of the ADA that prohibits job discrimination
from the employers perspective
101 Tools for Tolerance
The ideas in this guide will help foster tolerance in
yourself, your family, your schools, your workplace
and your community.
Clown
A thought-provoking and entertaining film that
follows the lives of three "Clown-Americans" and
their families as they make poignant observations
about life on the other side of stereotypes inspired
by their clown heritage. This unique program
combines drama and comedy to explore the effects
of bias and racism in America
Dialogues for Diversity –
This book is intended to help groups of individuals
Community and Ethnicity on
on campus toward focused discussions of the role of
Campus
ethnic diversity in the daily life of colleges and
universities. The aim is to find common ground, not
to tell them what that ground should be.
Material
Book
Book
Book
book
Video
(14 minutes)
Book
Subject
Diversity
Title
Discovering Diversity Profile
Trainer’s Choice Seminar –
Building Bridges to
Understanding
Diversity
Handling Diversity in the
Workplace
Diversity
Making Diversity Work in
Business and Education
Diversity
Responding to Hate at School
Diversity
Ten Ways to Fight Hate
Summary
This workshop is designed to help individuals
identify their opinions and feelings about workforce
diversity. Feedback from the included Discovering
Diversity Profile will help participants increase their
appreciation of differences and identify potential
areas of conflict. Development of these insights is
the first step to positive resolution.
This book will help readers understand how their
words and actions in today’s diverse workplace
affect their organization’s bottom line, and why
everyone needs to maintain and exhibit a positive
outlook on diversity
This course will show you how to implement a
program to bring together diverse groups into a
supportive and productive community. This is an
instructor facilitated course.
This book offers proven strategies and concrete
recommendations for addressing day-to-day
problems such as casual use of putdowns,
emergency situations like hate crimes, and longterm issues including school policies and staff
development designed to promote harmony.
Ten actions that you can take as an individual or as
a community to overcome hate
Material
Classroom
Book
Video and
classroom
(2 days)
Book
Book
Goals
Subject
Title
Goals and Goal Setting
Goals
Smart Goals – Steps to Success
Interviewing
You be the Judge: Interviewing
Leadership
Acceptance: Developing Support
for Change
Leadership
Accountability: Establishing
Shared Ownership
Summary
The objective of this self paced course is to help a
person recognized the value of goals and the
importance of fundamental goal setting. Completing
this course will show how setting and achieving
goals can lead to business and personal success. Self
Paced Workbook and Companion CD containing
engaging video, learning resources, and assessments
Instructor led course designed to teach participants
how to recognize the qualities of an effective job
performance goal, and the procedures for setting
and applying these goals for themselves and for the
people with whom they work. Instructor facilitated
video
This instructor led video based course is designed to
help managers understand why it is so critical
during a job interview to ask only job-related
information and avoid discriminatory questions.
Additionally, the course illustrates how maintaining
a legally defensible interview can reduce the
organization’s chances of a lawsuit. This course
could be used for individual cases
This book helps you and your leaders develop
support for change including leadership,
sponsorship, manager conviction, and buy-in from
everyone you need involved to help you create a
diverse, inclusive organization.
This book helps you and your leaders develop
shared ownership and accountability for creating a
diverse, inclusive organization.
Material
CD and
workbook
(Approximately
1 hour duration)
Video
(Approximately
3 hour
presentation)
Video and
classroom
(2-4 hours in
duration)
Book
Book
Subject
Leadership
Title
Achievement: Measuring
Progress; Celebrating Success
Leadership
Action: Moving Forward
Leadership
Building Trust
Leadership
Choosing Equity: Making Sound
Decisions in the Hiring Process
Leadership
Frontline Leadership Supervisor
Series
Summary
This book helps you and your leaders develop ways
to monitor, measure and celebrate progress as you
create a diverse and inclusive organization.
This book helps in taking actions toward creating a
diverse and inclusive organization
Communication tools to help build trust between
employees and supervisors. This video is designed
for facilitated discussion; however, it could be used
for individual cases
This instructor facilitated course is designed for
faculty and staff involved in search committees or
hiring managers. The course includes video
vignettes associated with interviewing and
facilitated discussion.
This course is based on a series of booklets from
Zenger Miller that explore the many aspects of
supervision including:
 Your role and the basic principles
 Getting good information from others
 Recognizing positive results
 Establishing performance expectations
 Resolving team conflicts
 Solving problems
This course may be instructor facilitated or self
study.
Material
Book
Book
Video
(approximately
22 minutes)
Video and
classroom
(duration is 2-8
hours
depending on
audience
experience in
the hiring
process)
Book
Subject
Leadership
Title
Legal Issues for Managers _
Essential Skills for Avoiding
Your Day in Court
Leadership
Legal Peril: 8 Management
Pitfalls To Avoid
Leadership
Monday Morning Leadership – 8
Mentoring Sessions You Can’t
Afford to Miss
More Action: Keeping
Momentum Alive!
Leadership
Leadership
Training Managers to Train
Performance
Management
Assessment: Defining Current
Realities
Summary
Legal Issues for Managers will show you how
employment law affects your ability to be an
effective supervisor. It is written from a Human
Resources perspective and will help you discuss
personnel issues with other supervisors, managers,
and human resources professionals.
This video covers the top eight management pitfalls
leading to employment litigation and how to avoid
them. This video is designed for facilitated
discussion; however, it could be used for individual
cases
A compilation of mentoring sessions from a
recognized business leader designed to help you
become a better person and leader
This book helps in the re-evaluation, commitment
renewal, and start of a new phase of action in
creating a diverse and inclusive organization.
This self study book focuses on answering the
question: How exactly does a manager prepare for,
plan, present, and follow p on training programs
designed to yield competent employees?
This book helps you and your leaders take an indepth look at your organization to determine what is
going well and what is standing in the way of
creating a diverse, inclusive environment ready for
the opportunities of the 21st Century
Material
Book
Video
(approximately
22 minutes)
Book
Book
Book
Book
Subject
Performance
Management
Title
Documenting Discipline
Performance
Management
How To Discipline
Performance
Management
I Have to Fire Someone!
Performance
Management
Performance Matters: Praise
Performance
Management
Performance Matters: The Need
for Constructive Criticism
Summary
Handling performance problems and disciplining
employees are major parts of every supervisor’s job.
This course helps to answer many questions
supervisors have about handling performance
problems with their employees and documenting the
progressive discipline process. This course may be
instructor facilitated or self paced.
This book uses 35 self-teaching exercises that build
supervisor’s skills and confidence in dealing with
disciplinary problems.
This book shows managers how they can remain
sensitive to the needs of exiting employees and
protect the organization by following the CARE and
CONTROL approach to termination
Successful organizations realize the importance of
guiding, supporting, and motivating employees to
do their best. Providing feedback in the form of
praise is a key element in this effort. This course
addresses the problem of forgetting how to give
praise and not knowing how to give praise. This
course may be instructor facilitated or self paced.
Criticism is an important part of every manager’s
job and we do those who work for us a disservice if
we avoid it. This course addresses the techniques to
give criticism properly. This course may be
instructor facilitated or self paced
Material
Video and book
(1 ½ to 3 hours)
Book
Book
Video
(approximately
4 hours
including
exercises)
Video
(approximately
4 hours
including
exercises)
Subject
Performance
Management
Title
The Dreaded Appraisal – Both
Sides of the Appraisal Interview
Performance
management
The Human Touch Performance
Appraisal II
Performance
Management
The Manager’s Coaching
Handbook
Performance
Management
TWC Texas Business
Conference – Firing: Tips and
Tactics From the Terminator
Performance
Management
TWC Texas Business
Conference – Hiring: An Ounce
of Prevention is Worth a Pound
of Cure
Summary
Appraisal, when it is done well, is a powerful tool
for improving communication between managers
and managed. It strengthens organizations by
focusing on performance and improvement, and
acknowledgement of employee strengths and
achievements. This course is designed to help
appraisers get the most from appraisal by preparing
and structuring the discussions properly and
handling awkward situations correctly. This course
may be instructor led or self paced
This course addresses the supervisor’s role and
responsibilities in conducting the performance
appraisal, including adequate preparation, providing
meaningful feedback, and identifying the essential
elements of an effective performance appraisal. The
course may be instructor facilitated or self study
This book provides an easy to follow guide that
simplifies the process of improving employee
performance through coaching
This video produced by the Texas Workforce
Commission provides tips and tactics to the
supervisor on terminating an employees
employment
This video, produced by the Texas Workforce
Commission, addresses issues such as type of
worker (employee or independent contractor),
unemployment claims, at-will employment, and
other TWC related laws
Material
Video and
supporting
documentation
(approximately
4 hours
including
exercises)
Video and
classroom
(1 ½ to 3 hours)
Book
Video
(54 minutes)
Video
(46 minutes)
Subject
Personal
Development
Title
Powerful Strategies for Reaching
Your Potential – Denis Waitley
Live: On Winning
Personal
Development
Work Smarts – How to Get
Along, Get Noticed, and Get
Ahead
Project management
Project Management – A
Practical Guide for Success
Summary
This four volume video series discusses winning in
life including:
 Understanding your potential
 Accepting yourself
 Taking responsibility
 Thinking optimistically
 Using your creative imagination
 Focusing your energy
 Strengthening your integrity
 Projecting a winning image
This video based course provides insight to help
employees see that their attitude, approach, and
interaction with others is the secret to being
successful. The comfortable “between you and me”
approach delivers a message in four learning points
every employee can carry throughout their entire
career to contribute to their success. This course can
be given as facilitated discussion or self study.
This self paced course is designed to help you carry
out your projects successfully. It does not presume
any prior knowledge of managerial or technical
subjects. This course will show you how to define,
plan, implement, and complete projects.
Material
Video
(Approximately
8 hours total)
Video
(7 hours
facilitated
discussion)
Work book and
companion CD
(Approximately
1 hour)
Subject
Safety
Sexual harassment
Sexual harassment
Sexual harassment
Title
Summary
Coaching the Experienced Driver This instructor led video based course is used in the
II
Driver Safety Training and is designed to improve
the defensive driving skills of the participants. This
video along with supplemental information covering
Texas A&M University System and Tarleton State
University policies and procedures for student travel
satisfies the requirements of Tarleton Rule
13.04.99.T1 Student Travel
In This Together – An engaging This program was designed to raise the respect level
Look at Harassment and Respect in your workplace. At the same time, the program
will also raise your team members’ awareness of
harassment issues and the need to let someone in
management know if something inappropriate is
going on. This course is best presented as an
instructor facilitated discussion.
Preventing Sexual Harassment
This book gives an overview of sexual harassment
On-Campus
law and illustrates these legal concepts with
numerous examples. Additionally, the book
provides recommendations and suggestions on how
to prevent harassment and on how to reduce
exposure to liability.
Sexual Harassment in the
This instructor facilitated video course explains
Workplace…Identify. Stop.
what constitutes sexual harassment and how to
Prevent. II
prevent it, including court rulings. This course could
be completed as self directed training.
Material
Video course
supplemented
with classroom
presentation
(Approximately
2 ½ hours)
Video and
classroom
Book
Video and
classroom
(1 ½ to 3 hours)
Subject
Sexual harassment
Title
Sexual Harassment Orientation
for College and University
Faculty and Administrators –
The Workplace: Supervisory
Conduct
Sexual harassment
Sexual Harassment Orientation
for College and University
Faculty and Administrators –
The Classroom and Beyond:
Faculty Conduct
Sexual harassment
Stopping Sexual Harassment
Before It Starts
Sexual harassment
Texas Workforce Commission’s
Texas Business Conference –
Sexual Harassment: The
“Touchy” Subject
Basic Tools for Facility
Supervisors
Supervisor Skills
Summary
This video defines sexual harassment and
employer’s responsibilities for creating and
maintaining an environment free of sexual
harassment. Additionally, it provides numerous
examples of behaviors considered to be sexual
harassment
This video defines sexual harassment and an
institution’s responsibilities for creating and
maintaining an environment free of sexual
harassment specifically with regards to Title VII
and IX. Additionally, it provides numerous
examples of behaviors considered to be sexual
harassment
This book was written to help you understand why
preventing sexual harassment is such an important
business issue. It includes examples to illustrate
both inappropriate and appropriate behaviors as well
as exercises to help you better understand how you
and your organization can prevent sexual
harassment.
Video produced by the Texas Workforce
Commission to assist businesses define and prevent
sexual harassment
Material
Video and
handout
(19 minutes)
This instructor facilitated course is specifically
designed for the needs of the facilities management
employee. It is a structured, open-ended, and
pragmatic approach designed to help supervisors
realize both personal and professional growth.
Video, Book,
and Classroom
Video and
handout
(17 minutes)
Book
Video
(1 hour 13
minutes)
Subject
Supervisor Skills
Title
Supervisor’s Reference Manual
and Workbook
Supervisor Skills
The Front Line Supervisor’s
Standard Manual
Supervisor Skills
The Supervisor’s Handbook
Summary
This is a self-paced course comprised of a
comprehensive guidebook and workbook published
by the Council on Education Management and
covers:
 Communication
 Lawful supervision
 Interviewing and hiring
 Performance appraisal
 Discipline and firing
This book provides a comprehensive look at six
basic aspects of supervision including:
 Supervisor’s role in human relations
 How to be an effective leader
 How to communicate effectively
 Supervisor’s role in cost reduction
 How to ensure a safe workplace
 How to train effectively
This course covers techniques for getting results
through others by learning how to:
 Set and measure realistic objectives
 Create trust and cooperation among your
employees
 Manage conflict and “difficult” people
 Motivate your employees to peak
performance
Material
Book
Book
Video and
Book
Subject
Supervisor Skills
Title
Training Ground – Supervisory
Skills
Supervisor Skills
Supervisor Skills
TWC Texas Business
Conference – FLSA/Minimum
Wage/Payday Law/Child Labor
Whistle Blower Act
Supervisor Skills
Workplace Violence
Teamwork
Tap the Power of Teamwork
Time Management
101 Ideas to Organize Your
Business Life
Summary
This course will teach supervisors what they need to
know to do their jobs more efficiently and
effectively. Some of the topics in this program are
communication, organization, and motivation. This
course is best delivered as a group facilitated
discussion; however, the material can be used as
self study.
The Texas Workforce Commission produced video
describes employer’s responsibilities with regards to
FLSA, minimum wage, child labor, and payday law.
This video is a series of vignettes demonstrating
actions that are protected by the Whistle Blowers
Act and actions an employer can take for employees
protected under that act.
This booklet teaches you how to identify different
types of violence, their causes, how you can protect
yourself and your coworkers, and why reporting
workplace violence is extremely important.
This video offers dozens of ideas on how teamwork
can help employees deal successfully with
customers, clients, colleagues and the boss.
This two cassette audio course provides practical
tips for sorting out details and keeping them that
way.
Material
Video
Video
(1 hour 26
minutes)
Video
(25 minutes)
Book
Video
(44 minutes)
Audio Cassette
Subject
Time management
Title
How to Get Things Done: An
Achiever’s Guide to TimeManagement
Time management
How to Juggle Multiple
Priorities
Summary
This video provides a step-by-step approach to
setting the goals and priorities needed to get the
maximum out of both your professional and
personal life. It gives you the “how-to” techniques
to master your time, delegate, avoid procrastination,
deal with the crush of meetings, phone calls and
deadlines and the tactics to say “NO” to those
difficult situations.
This video will show you how to:
 Cope with job overload using the CAN-DO
system
 Assess your strengths and weaknesses
 Divide and conquer your workload
 Manage the unexpected
 Make an organizational system work for you
 Overcome procrastination with a simple five
step approach
 Focus on solutions
 Stop stress from bogging you down
 Ask the right questions to separate what’s
important from what is urgent
Material
Video and
companion
audio cassette
tape
(45 minutes)
Video (17
minutes)
Subject
Time management
Title
Living the 7 Habits
Training techniques
Training Methods That Work –
A Handbook for Trainers
Building Cooperation: How
Everyone Can Win at Work
Work Relations
Work relations
Business Etiquette and
Professionalism
Summary
This is a book of stories about people dealing with
profound challenges in their businesses,
communities, schools, and families showing how
they applied the principles of The 7 Habits of
Highly Effective People to those challenges, and the
remarkable things that resulted. If you are already
familiar with The 7 Habits, the stories will renew
your understanding and commitment to the Habits.
If you’re not a 7 Habits reader, the stories will
renew your faith in your own native abilities and
wisdom.
This book is a resource book for trainers on how to
select, design, and deliver training
This video shows how each person in the workplace
benefits from cooperation, the role they play and the
stake they have in cooperating for success.
Good office manners may not be listed in your job
description, but they certainly play a crucial part in
your career. This book lays out simple and direct
explanations of what business etiquette means in
different circumstances and the principles to you
can follow in almost any situation.
Material
Book
Book
Video
(15 minutes)
Book
Subject
Work Relations
Title
Conflict Resolution – a Win/Win
Approach
Work Relations
How to Be Creative On the Job
Work relations
How to Get Along, Get Noticed,
and Get Ahead
Summary
This booklet will help you find a WIN/WIN
solution by helping you master certain techniques
such as:
 Recognizing sources of conflict
 Using the Collaborative Management
Method
 Applying the A-E-I-O-U Communication
Model
 Assuming the role of mediator
 Developing active communication skills
With the ideas and techniques offered in this video,
you and every employee can make creativity a part
of your everyday jobs. This video will help you get
in touch with the creative side inherent in all of us.
This booklet outlines the steps it takes to be
successful, positive, accountable, cooperative, and
communicative in today’s work environment
Material
Book
Video
(14 minutes)
Book
Subject
Work Relations
Title
How to Give and Receive
Criticism
Work Relations
Listening: The Key to
Productivity
Work relations
Making Humor Work – Take
Your Job Seriously and Yourself
Lightly
Summary
This video explores ways to:
 Avoid confrontations by using the right
words
 Pose questions to let others draw the right
conclusions
 Harness your vocal power to build a
supportive environment
 Focus on specifics to prevent criticism from
being taken personally
 Accept criticism with a positive attitude
 Listen without judgment
 Make the most of another’s criticism with
one simple step
 Get into a problem-solving state of mind
This video will help you and other employees
increase productivity on the job through better
listening techniques. It’s packed with practical tips
and research finding to make better listening in your
organization one of the easiest and most productive
improvements you’ll ever experience.
This book is written to introduce you to the value of
humor on the job The appropriate use of humor will
not only increase your personal and professional
effectiveness, but also the productivity of others.
This friendly, practical book will show you how to
use humor to disarm anger, unlock the receptivity of
others, and enhance communication.
Material
Video
(18 minutes)
Video
(17 minutes)
Book
Subject
Work relations
Title
Negaholics: How to Handle
Negativity in the Workplace
Summary
This series of three videos helps you learn to deal
with Negaholics (people addicted to negative
feelings) positively and powerfully and experience
less stress and more personal success.
Work Relations
Resolving Conflicts: Strategies
for a Winning Team
Work Relations
Solving People-Problems on the
Job
Work Relations
The Art of Resolving Conflicts
in the Workplace
Work Relations
The Arts of Criticism…Giving
and Taking
Work relations
The New Professional Image
This video shows how to resolve conflicts that
sometimes arise when diverse personalities work
together
This video identifies the most troublesome
personality type and how to handle them tactfully
and effectively.
This video based course is based on the premise that
people want to resolve conflicts in an assertive
manner where everyone wins. To be assertive
means being able to express thoughts, feelings, and
opinions positively and directly in an honest, open,
straightforward, and sincere manner. This course is
best when conducted in a facilitated group
discussion; however, it may be used on an
individual basis.
This instructor facilitated course teaches specific
skills for effective criticism and provides
participants with opportunities to practice using
those skills.
From business casual to the ultimate power look –
how to tailor you appearance for success in today’s
workplace
Material
Video
(Volume 1 – 70
minutes)
(Volume 2 – 65
minutes)
(Volume 3 – 55
minutes)
Video
(12 minutes)
Video
(15 minutes)
Video
Video
(approximately
4 hours)
Book
Subject
Work Relations
Title
Welcome to Our Drug-Free
Workplace
Summary
This video outlines the requirements of the DrugFree Workplace Law including the major provisions
of the law and the effects of the major
classifications of drugs.
Material
Video
(13 minutes)