Resume of B Gopalakrishnan
B GOPALAKRISHNAN
Email:bgopalakrishnan@voltas.com
Phone: 044-66760425
Mobile : 9840642383
Experience Summary
IT Analyst with Tata Consultancy Services and have a total of 15 years of work experience in IT.
I have been in TCS since 01-apr-2006. Presently I am working in the support team of VOLTAS SAP IT IS
Outsourcing Project. I am also having end-to-end implementation experience of ERP(AVALON 9.2) and worked
in ERP (AVALON 9.2) for 5 years.
My major responsibilities have been
Implemention support of SAP SD AND MM modules.
Implementation and support for different s/w modules introduced at the branch
Real time knowledge of LOTUS NOTES DOMINO Instllation , and Client Configuration for various
mail access.
Real time knowledge of ERP PACKAGES and also implemented for VOLTAS LTD .
Programming knowledge of ORACLE 7.3 and D2K.
Co-ordination with Users and Head office for resolving queries/problems in s/w, h/w and n/w
Training of Users in the various modules implemented at the branch.
Technology
Below is a list of important hardware, software products, tools and methods that I have
worked with.
Hardware
Software Products
Applications
Servers : Acer Altos
1100, SUNultra10, Wipro
LME2
SAP R/3 4.70E,SAP HCP
HRIS
AVALON 9.2 (ERP)
Cobol systems
Oracle 8i
FoxPro/Clipper/Dbase based
systems
OS : Sun Solories ,SCO
Unix, Windows
NT/2000/XP/98, Linux
Oracle 7.3.4
Lotus Notes 6.5,7.0
TOAD 6.4
Oracle Enterprise Manager
Router: Cisco
D2K Forms 4.5 / Reports 2.5
Switches: Dlink
Lotus Notes Administration
and Lotus Notes Various
Client configuration
Main core area are ORACLE
DATABASE.
Implemention of ERP MODULES
(this includes master setup)
Qualifications
Degree and Date
Institute
Bachelor of Science
C. Kandaswamy Nadiu Colleage,Madras
University
NIIT, Chennai, Tamil Nadu
GNIIT in Systems
Management
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Major and
Specialization
Physics/Chemistry/
Mathematics
Resume of B Gopalakrishnan
Master Of Computer
Application(MCA)
Diploma in Computer
Office Management
IGNOU
Computer Science
IGNOU
Professional Memberships / Certifications
(In chronological order starting from the most recent)
Professional Society / Certification
Member Since / Date Certified
Assignments
The details of the various assignments that I have handled are listed here, in chronological order.
Project
VOLTAS – IT IS OUTSOURCING
Organisation
VOLTAS LIMITED, CHENNAI
Implemented by
Tata Consultancy Services Ltd.
Period
Apr 2006 – till today
Description
Resident Engineer, Current is System Administrator
Role
IT IS incharge for South Zone location(Chennai, Cochin,
Hyderabad,Coimbatore and Bangalore)
Coordinating with above location Hardware support engingeers
for all IS activities
Recently Installed and configured Lotus Notes Server with
Linux 3.0ad for Hyderabad, Cochin Locations
Recently Installed and configured Linux proxy server for
internet access for Hyderabad, Cochin,Coimbatore.
Recently Installed ADS server with windows 2008 server, and
also Client Configuration done.(all location)
Ensure the network uptime is 100%
Ensure the Server uptime is 100%
Ensure the Lease Line connectivity is 100% uptime.
Ensure backup policy100% going as per the back-up policy.
Monthly once restoration activity also taking place.Backup done
in two methods one through tape drive and another one
through local desktop harddisk in monthly basis(local harddisk
backup I am using Secure Shell client) I have retrived required
data from back-up in two such live cases done recently.
Coordination with user for SAP SD and MM module operation.
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Resume of B Gopalakrishnan
I am well versed SAP SD AND MM modules and business
process of PS Module.
Solution Environment
Coordination with Head Office reg connectivity of SAP,ERP &
Lotus Notes
Ensuring completion of Daily/Weekly/Monthly backups of
servers at the branch
Ensuring minimum downtime of PCs, Printers & Servers
Co-ordination with vendors for Installation of new PCs received
from Head Office
Resolving queries related to ERP, Lotus Notes applications
after consultation with Head Office
Windows, Linux, Citrix,Lotus Notes, ERP implemention.
Highlights
Customer satisfaction
Project
ERP (AVALON 9.2) implementation and Support
Organization
VOLTAS Limited
Period
Feb-2000 – to – Aug-2005
Description
Worked as IT in-charge at Voltas Chennai Branch and handled
the implementation and support activities
Role
My responsibilities involved:
 Coordination with TCS team members in AS-IS and
TO-BE documentation preparation and initial trainings
to Process owners
 Client installations
 Worked in : FI ( GL, AR ,AP & Travel ) Module.
 Maintain and worked in SD Module of AVLON ERP
 Co-ordination with TCS team members/Project
users/Process owners for implementation.
 Master Data collection / Loading
 Configuration / Setup creations
 Define Roles & Responsibilities and giving
authorisations
 Module testing and implementation as per schedule
 Trouble shooting problems
 Patch Application for the new modifications
 Identification of Training needs and rendering end-user
training
 Documentation on Process & Configuration.
 Need based report creation
 Database administration and backup procedures
 Co-ordination with the central team at Mumbai
 Enhancement & Post Implementation Support
Solution Environment
ERP (AVALON 9.2) / Sun Solories/Windows NT / Oracle 7.3.4,
8i / D2K Forms 4.5/ Reports 2.5,Lotus Notes 6.5 Admin
Highlights

Smooth and Successful implementation / Customer
Satisfaction
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Resume of B Gopalakrishnan
Miscellaneous Assignments in Voltas Limited
From 1994 to 2000
Organisation :Voltas Limited
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IT Department in-charge of Voltas Chennai branch and was responsible for
Hardware / Network / Software support, co-ordination with HO
System Implementations
Support and Maintenance of COBOL based Call monitoring System
Support and Maintenance of COBOL based Sales and Service System
Support and Maintenance of COBOL based Project Management and
Inventory Control System
Support and Maintenance of COBOL based Financial Accounting and Fixed
Asset System
Co-ordinated in Development and implementation of FoxPro based Call
monitoring System for a major Business Division
Support Service Management System (SMS)
Handled the Project Management System & Inventory Control System in
Voltas ( Cobol based )
Lotus Notes administration (Ver 6.5) and support
Lotus Notes Client Installation at Voltas Business Partner locations.
Co-ordination with service provider WAN installation and Support (VSAT,
Leased Line) and monitoring
Giving technical and functional support in the day-to-day operations of all the
applications of multiple Business Divisions
User training
Implementation , user training to other location (North zone)
Key Competencies & Skills
My Competency Profile includes the following
Skill
Proficiency (E0 to E4)
SAP – SD
E1
ERP (Avalon 9.2)
E4
Oracle PL/SQL
E3
Database Administration
E2
Career Profile
(List the companies you have worked with, recent ones first)
Dates
From Apr-2006
Apr 2004 – Mar 2006
Organization
TATA Consultancy
Services
VOLTAS Limited
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Role
IT Analyst
Systems Executive
Resume of B Gopalakrishnan
Nov 1994 – Mar 2004
VOLTAS Limited
Aug 1991 – Aug 1994
Southern Switchgear Ltd
Project Trainee / System
Supervisor(Development ,
Implementation,
Maintenance of existing
system and new systems)
Developed using MFCOBOL and Oracle.
Programmer
Training / Continuing Education Summary
Program or Course
Lotus Notes Administration
Coverage
TBEM
Zero Module
Basic Designing and Administration on
Win-NT
Dates
Apr-2000
Jan-2000
Personal Details
Date of Birth
20-05-1968
Nationality
Indian
Marital Status
Passport Details
Name as on
passport
Relations
hip
Passport
Number
Date of Issue
Expiry Date
Place of Issue
B GOPALAKRISHNAN
Self
A9787076
07-07-2001
06-07-2011
Chennai
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