HN Computing (all pathways)
Unit Computer Platforms
Possible Evidence for Learning
Outcomes
4.1 A plan has been produced that
checks the main hardware and
software components, using
standard techniques.
4.2
User documentation has been
produced for the computer
system.
4.3
A security policy has been written
for a given system.
4.4
An understanding of the health
and safety requirements for a
given computer system has been
demonstrated.
Possible Evidence for Grade
Descriptors
M1 An effective approach to study
and research has been applied in
developing appropriate solutions
to the problems of producing a
security policy and meeting
health and safety requirements.
M2 The plans for checking computer
components use a range of
appropriate methods and
techniques.
M3
Title Computer Support
/
Feedback
/
Feedback
The report has an appropriate
structure; guidelines have been
followed and technical language
has been used appropriately.
Course
HN Computing (all pathways)
Unit
Computer Platforms
Unit Leader
Brendan Coulson
Assessment No.
2
Version
03/11/2008
Assessment Title Computer Support
Subject Tutor
(Please enter your Lecturer’s name here)
Unit Number
Hand-in date
20870V
Week 10
HN Computing (all pathways)
Unit Computer Platforms
Title Computer Support
EVALUATION (Please complete all sections)
What knowledge or
skills have you learnt
from this assignment?
(Continue on separate
sheet if necessary)
How well do you think
your work addresses
the intended learning
outcomes and how do
you think you could
improve it?
(Continue on separate
sheet if necessary)
QUESTIONNAIRE (Please tick appropriate box)
1 How clear were the
aims and objectives
/learning outcomes
of the assessment?
3 How would you rate
the quality of
teaching and
learning styles
used?
5 How would you rate
the skills you have
learnt from this
assessment?
Additional comments.
(Continue on separate
sheet if necessary)
very unclear
not clear
OK
clear
very clear
very poor
poor
OK
good
excellent
learnt nothing
learnt a little
OK
good
excellent
2 How clearly were the
tasks and
assessment criteria
explained?
4 How good were the
assessment
resources? (books/
handouts/ Internet/
practical resources)?
6 What was your
experience of this
assessment overall?
very unclear
not clear
OK
clear
very clear
very poor
poor
OK
good
excellent
very unhappy
unhappy
no problems
enjoyed it
excellent
HN Computing (all pathways)
Unit Computer Platforms
Title Computer Support
Introduction
Appledore Accountants plc has decided to set up a new computer support
department in-house. As a Senior Support Technician you are responsible for setting
up new procedures. These include producing acceptance plans for hardware and
software, the production of security policies, health and safety requirements and
setting standards for user documentation.
Task 1
(Assessment Criteria 4.1)
A.
Produce a test plan (What, When, Where, How, Who) for the main hardware
components.
B.
Explain what is white box testing and black box testing, based on your experience
which strategy would be more beneficial to a programmer and which would be more
suited to an end user.
C.
Produce a test plan to test software components of one of the stand-alone PCs.
The application program that you will test has been written by one of the company’s
own programmers and will require black box testing by a non-programmer.
Explain any assumptions and risks.
Task 2
(Assessment Criteria 4.2)
Produce a user guide to explain how to make use of the following system tools in
Windows XP Professional operating system:
a.
b.
c.
d.
Back-up
Disk clean up
Disk defragmenter
System restore.
Task 3
(Assessment Criteria 4.3)
Produce a security policy for the stand-alone PCs in the company.
Task 4
(Assessment Criteria 4.4)
Explain how you would demonstrate to a health and safety inspector visiting your
company how your computer system meets current requirements.
HN Computing (all pathways)
Unit Computer Platforms
Title Computer Support
Deliverables
An informal report containing:

Test plans

Training material (also disk, if appropriate)

Security policy

How your system meets health and safety requirements
End of assignment brief