Résumé of
KAMAR M. S. AULAKH
___________________________________________________
Avenue Belvédère 32
2025 Chez-le-Bart
Switzerland
+41-32-835-5560 (office)
+41-32-835-5561 (fax)
+41-79-371-7046 (mobile)
kamaraulakh@cs.com
(Permanent Address)
4683 Garden Spring Lane
Salt Lake City, UT 84117
U.S.A.
801-272-3346 (home)
801-671-4666 (mobile)
CAREER OBJECTIVE
To lead a progressive organization towards achievement of business goals, and at the same
time, to provide job enrichment and career opportunities to its employees.
SYNOPSIS OF QUALIFICATIONS
• Result oriented CEO and Director with proven expertise at running a global technology
company
• Comprehensive experience with all aspects of set up and management of world-class
software development and business operations centers in the United States, Europe, and
Asia
• Demonstrated record of achieving financial and other business objectives
• Thorough understanding and experience with mergers and acquisitions
• Expertise at corporate turnaround and change management
• Strategic and tactical leadership qualities and interpersonal skills to effectively
communicate with all levels of employees, partners, and customers
• Verified abilities at both successfully growing, and making difficult decisions related
to shrinking organizations based on business needs
• Thirty years of information technology and software experience
• Excellent educational qualifications; two technical degrees and an MBA
EMPLOYMENT SUMMARY
1) Quark Inc., Denver, Colorado
(1995 to June 2005)
Denver, Colorado (1995 to 2000) and Neuchâtel, Switzerland (2000 to 2005)
The company (www.quark.com) is a leading developer of software solutions for professional
publishers worldwide. Its software helps customers create, manage, personalize, and
distribute content to a variety of media formats. The flagship product QuarkXPress, a
desktop publishing package, is available in thirty plus languages. Founded in 1981, the
company is privately held.
PRESIDENT/CEO and member of BOD
(2003 to 2005)
Responsible for all business operations of this 1,900 employee global software company.
Positioned the company to take advantage of the next major shift in publishing – that
towards job driven end-to-end digital workflows and multi-channel output deployment.
Worked with employees, partners and customers to spearhead ‘The New face of Quark’ – a
program designed to turn around an organization that was internally focused, technology
driven, and with a reputation for arrogance – to one that was customer focused, market
defining, and relevant. Structured the company into four viable business units. The
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Desktop Publishing unit combined design excellence with productivity enhancements to
delivery industry leading cross-platform software. The Enterprise division provided
workflow solutions and assisted companies with digital content management. The OEM
organization worked with partners to provide solutions involving personalization and
brand management. The Commerce entity enabled customers to associate content with
business transactions, and conduct merchandising analysis. Prepared the company and
piloted all activities associated with a change of ownership.
•
Guided the company to double digit revenue growth year-over-year, and extremely
healthy operating margins (excess of 50%).
•
Structured the company to deliver excellent products and services at low cost.
•
Delivered keynote addresses, conducted industry analyst briefings, and actively
participated in trade shows to communicate company vision and address market perceptions.
•
Conducted ‘Let’s Talk’ customer outreach events at worldwide locations to facilitate
communication with customers.
•
Steered the company away from an ‘internally developed software only’ mindset, to
one that involved partnering and technology licensing.
•
Implemented the “Free Technical Support” program – a first of its kind by a major
software company.
•
Completely revamped the Sales and Marketing organizations.
•
Positioned more people in the field and more ‘feet on the street’ in order to move
sales and support staff closer to customers. Established new offices in New York, London,
Paris, and Hamburg.
•
Rejuvenated customer service by placing into operation a series of customer friendly
initiatives to increase sales and ensure product loyalty.
•
Implemented the Six-Sigma methodology to review, improve, and measure company-wide
processes. Streamlined processes from Product Development to Sales.
•
Advanced intellectual property protection via renewed emphasis on filing of patents.
•
Simplified software licensing and pricing.
VICE PRESIDENT, RESEARCH & DEVELOPMENT (1995 to 2003)
Initially recruited to fulfill two primary corporate objectives; improve product
development quality and capacity, and move towards diversified product lines by focusing
on more than just desktop publishing.
•
Established and managed world-class development centers in the United States,
Germany, Singapore, and India.
•
Achieved dependable software release schedules and improved the quality and
reliability of products.
•
Coordinated growth from a few hundred product developers in Denver to approximately
1,500 worldwide.
•
Implemented a structured product development methodology that correlated the process
of developing software to return on investment.
•
Created an R&D laboratory for research of start-of-the art technologies.
•
Introduced a reliable time to market strategy and more frequent revision cycles.
•
Designed, developed and released Quark’s first enterprise class solutions and a new
licensing technology.
•
Revamped the Quality Engineering process in its entirety.
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Developed and deployed customer defect reporting programs.
•
Moved products from proprietary technologies to open standards.
2) TeleTech Teleservices Inc, Denver, Colorado
(1993 to 1995)
A company providing call center services to Fortune 500 clients. TeleTech provided
inbound, outbound, business-to-business, and business-to-consumer services.
DIRECTOR, TELECOMMUNICATIONS and RESEARCH & DEVELOPMENT
Responsible for Telecommunications, Information Technology, and R&D related functions.
Provided technical infrastructure design and implementation services to support growing
telecommunication operations. Developed technology for integrating computers with
telephony. Conducted research and development of leading edge technology solutions to
provide TeleTech with competitive advantages.
•
Negotiated major contracts with inter-exchange, local and bypass carriers to
obtain cost effective telecommunications capacity.
•
Incorporated Computer Telephony Integration (CTI) into inbound and outbound call
center operations.
•
Managed Automatic Call Distribution (ACD) and Private Branch Exchange (PBX)
operations.
•
Researched and introduced technical architectures associated with predictive
dialing, knowledge-based technical support, and automated voice processing.
•
Formulated design for integrating geographically dispersed call centers into one
"virtual call center".
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3) The Williams Companies, Tulsa, Oklahoma
(1981 to 1993)
A publicly traded Fortune 500 company providing full-service telecommunications and
energy transportation services.
WilTel, Inc.
A nationwide fiber-optic based digital telecommunications subsidiary providing data,
voice, and video services.
MANAGER, TECHNICAL SERVICES
Planned, developed, and implemented technical architectures to support a rapidly
expanding telecommunications business. The computing environment included several
variants of UNIX (Sequent, IBM, NeXT, SUN, HP, SCO), IBM (S/390, AS/400, OS/2), DEC (VMS,
Ultrix), DG/MV, Banyan and Novell systems. Accountable for an annual operating budget of
$10MM and a capital budget of $8MM.
•
Strengthened the organization to sustain dynamic business expansion. Beginning with
a group of 15 personnel, developed a team of 70 trained professionals in two years.
•
Made key contributions to the company’s entry into the switched long distance
business.
•
Transitioned from mainframe based processing to network computing. The new
environment incorporated client/server, relational database, object oriented, and
graphical user interface architectures.
•
Coordinated the design and implementation of a heterogeneous data network for
the support of 3500+ users at 70+ locations. Wide area communications included frame
relay, X.25, point-to-point, and an ATM implementation. Local topologies included
Ethernet, Token Ring and FDDI.
•
Implemented a stable real-time architecture for telemetry and telephony
applications. Developed and installed a SNMP application for network management and
systems monitoring.
•
Organized a Quality Assurance function. Insulated the production environment,
including the network fabric, by extensive use of change and version control.
•
Consolidated Chicago, Houston and Bethesda computer operations in Tulsa.
•
Activated a company-wide help desk function to improve customer service.
Williams Pipe Line Company
A pipeline subsidiary providing transportation of petroleum products, liquefied natural
gas, and crude oil to 50 terminals in 10 mid-western states.
MANAGER, INFORMATION TECHNOLOGY
Provided all information technology services to this subsidiary. Re-engineered business
processes associated with terminal loading, product transportation, inventory management,
and customer service. Annual operating budget varied from $3MM to $8MM, and
organizational responsibility from 25 to 90 permanent and contract personnel.
•
Successfully coordinated a multi-year $18MM systems modernization program.
•
Implemented cooperative processing by integrating real-time and business
applications residing on mainframe, mid-range, and microcomputer platforms. This system
blueprint and design was successfully marketed in Europe.
•
Improved pipeline throughput by implementing real-time supervisory control and leak
detection systems. Interfaced applications to remote data gathering equipment through a
satellite based X.25 network.
•
Established a customer data exchange based on ANSI X12 EDI standards.
•
Jointly developed with external consultants, a $5MM decision support system for
analyzing profitability of pipeline segments.
•
Instituted the use of information engineering (CASE) methodologies and project
management tools.
Williams Natural Gas Company
A subsidiary operating a 9,800-mile natural gas pipeline system, and providing gathering
and transmission services to seven mid-continent states.
SUPERVISOR, BUSINESS SYSTEMS
Responsible for all business application software, and a staff of approximately
60 personnel.
•
Developed a $7MM integrated gas information system. Business processes associated
with natural gas measurement, contracts, pricing, volume allocation, settlement,
transportation and exchange were re-engineered.
•
Coordinated the relocation of systems and staff following a business acquisition.
•
Successfully migrated DOS/VSE applications to an MVS/XA environment.
Williams Western Group
This subsidiary operated a 7,200-mile natural gas transmission system connecting supplies
from Canada and the Rockies, with markets in the Pacific Northwest and California.
STAFF ANALYST
Senior analyst involved in software design, development and implementation.
•
Designed an enterprise data model that was the foundation for future systems.
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•
Initiated the use of data driven methodologies and relational structures.
4) Blue Cross Association & National Association of Blue Shield Plans, Chicago, Illinois
(1976 to 1981)
A national health insurance association representing the interests of member Blue Cross
and Blue Shield plans.
Long Range Systems Planning Division
A division responsible for automating health care information processing.
SYSTEMS SPECIALIST
Provided key software services for development and implementation of a consolidated
health care system.
•
Traveled extensively to consult on implementation and customization activities.
•
Instrumental to acceptance of the system at several member sites.
EDUCATIONAL BACKGROUND
Indiana University, Bloomington, Indiana
MBA - Management, December 1980
Illinois Institute of Technology, Chicago, Illinois
MS - Industrial Engineering, December 1975
Punjab University, Chandigarh, India
BS - Mechanical Engineering, April 1974
PERSONAL INFORMATION
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•
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Converse in three Asian languages, basic French, and excellent English
United States citizen, married, two children
Work permits in Singapore and Switzerland
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