PROPOSAL May 2007 A.R. Ahlfeldt in association with Contents Introduction .................................................................................................................................... 3 Vision ....................................................................................................................................... 3 Execution ............................................................................................................................... 3 Methodology.................................................................................................................................. 4 Clarity of Purpose ...................................................................................................................... 5 Organisational Development ..................................................................................................... 5 The Keirsey™ Temperament Sorter®-II .................................................................................. 5 16 Personality Factor Test ........................................................................................................ 6 16 PF Graphic Example A ................................................................................................... 6 Individual 16 PF ..................................................................................................................... 6 Company Extrapolation...................................................................................................... 7 Value Scale ................................................................................................................................ 7 Value Scale Graphic Example B ....................................................................................... 8 Individual Value Scale ......................................................................................................... 8 Company Extrapolations .................................................................................................... 8 Technology Access ....................................................................................................................... 9 Objectives ....................................................................................................................................... 9 Costing...........................................................................................................................................10 Phase 1 .................................................................................................................................10 Phase 2 .................................................................................................................................10 Phase 3 .................................................................................................................................10 Conclusion ....................................................................................................................................11 Availability & Contact Detail.....................................................................................................11 Page 2 of 11 A.R. Ahlfeldt in association with Introduction Vision Having left the corporate environment after 20 years, in order to pursue a life long ambition, I find myself believing even more strongly in what motivated my career change in the first place. I was motivated to move into an area of business created by the significant lack of understanding surrounding human behaviour. Looking back, I stand aghast at the potential of the teams I was part of. We were un-harnessed, misunderstood and manipulated out of creativity and growth, into structure and shadows of our collective potential. As we thrust into this 21st century there is a deep need for the corporate to view their staff as whole people, contrary to the institutionalised perspective of a fragmented working person. Globally, there is growing awareness and development toward achieving congruence on moral, social and financial levels within business. This perspective is fast defining the nature of management practise internationally. “Success vs. failure” - such subjective terms! The essence of what we at NeuroLab do is to help you achieve success and deal with failure in a constructive and healthy way. Development is what NeuroLab is all about; whether in the workplace or personally. We work with you in your unique context to develop a deeper understanding of yourself and others. In so doing you are able to reduce uncertainty surrounding your own behaviour and that of others. Literally this translates into the acquisition of knowledge which supports your temperament, enhancing expectations with reference to achievement and generating insight into the dynamics of success. We work with employers and managers to (1) efficiently manage and motivate their workers and (2) with workers who want to be inspired, dedicated, competent, and successful. Execution Some of the ways in which we achieve this include: 1) Aid in building teams with motivational and executive coaching programs, enhancing communication and developing presentation skills. 2) Improving communication and creativity. 3) Facilitate conflict resolution & diversity training, providing effective tools for a dynamic working environment. Page 3 of 11 A.R. Ahlfeldt in association with 4) Facilitate “last chance” programs for those who are facing disciplinary action or even expulsion. 5) Skills Development – Job, Life, Communication, Social, Cognitive & Personal. NeuroLab works specifically with eight components relating to job performance identified by Campbell and Campbell (1990), Gasser and Oswald (1996). These are identified as (1) Job-Specific Task Proficiency; (2) Non-Job-Specific Task Proficiency; (3) Written And Oral Communication Task Proficiency; (4) Demonstration Of Effort; (5) Maintenance Of Personal Discipline; (6) Facilitation Of Peer And Team Performance; (7) Supervision/Leadership; (8) Management/Administration. Methodology The NeuroLab methodology of functioning is graphically represented below. Organisational Domains Clarity of Purpose (Managing by Values) Technology Access Staff & Organisational Development Excellent Service Delivery Company Structure The three focus areas that NeuroLab concentrate in are identified by the broken red lines. These are identified as a) Clarity of Purpose b) Staff & Organisational Development and c) Technology access. Page 4 of 11 A.R. Ahlfeldt in association with Clarity of Purpose Clarity of purpose encompasses the area of values. These values are identified through qualitative and quantitative analysis. The measure employed relating to this organisational domain is the Value Scale. By identifying the values of each staff member, as well as that of management, it is possible to draw an overall idea of what values the company ascribes to. This informed perspective not only serves to inform the individual but also generates an informed base from which to develop incentive schemes as well as performance criteria for evaluative purposes. ‘It’s not hard to make decisions when you know what your values are.” Roy Disney, Producer, Film writer Organisational Development The fundamental tools used for this domain are the Keirsey Temperament Sorter II (KTS II) as well as Catell’s 16 Personality Factor Model. It is important to use a battery of measures to ensure valid and reliable results. Due to the fact that the KTS II has not been registered with the health Professions Council of South Africa (HPCSA)I include the 16PF as an internationally and locally recognised measure to verify the findings of the KTS II. Using these two measures, I am able to address many of the developmental issues pertaining to leadership, personality and issues which might arise from these findings. The Keirsey™ Temperament Sorter®-II The Keirsey Temperament Sorter II® (KTS®-II) is a powerful 70-question personality instrument that helps individuals discover their personality type. The KTS™-II is based on Dr. David Keirsey's Temperament theory and has helped over 30 million people worldwide to gain insight into themselves and the people around them. According to Keirsey's Temperament Theory, people can be sorted into four Temperament groups. These groups are referred to as Artisans, Guardians, Rationals and Idealists. Within each of the four Temperaments, there are four Temperament Variants, which Keirsey calls, "Character types." Some of the most popular uses of the Keirsey Temperament Sorter®-II include: Page 5 of 11 Team Building Conflict Resolution Relationship Counselling Career Exploration Self Understanding A.R. Ahlfeldt in association with 16 Personality Factor Test The Cattell 16PF (16 Personality Factor) model is probably the most-widely used system for categorising and defining personality. Other similar systems exist and may be preferred by certain organisations and professionals, but it's the 16PF in its various forms that is universally understood. Unlike other common personal profiling tools, the 16PF defines our basic, underlying personality, without regard to how we apply it or the environment. So our underlying personality is there all the time, but the way we see it is affected by our intelligence, and by our upbringing and education, which may have taught us either to emphasise or suppress aspects of our personality. However, if you can understand what your personality is, you can then make better use of the strengths it gives you, and make allowances for the resultant weaknesses. Because personality is relatively unchanging through adult life, this understanding will be of long-term value. 16 PF Graphic Example A Individual 16 PF Person 15 10 9 8 7 6 5 4 3 2 Page 6 of 11 Compulsivity Independence Tough Poise Anxiety Extraversion Q4 = Tension Q3 = Perfectionism Q2 = Self-Reliance Q1 = Openness to Change O = Apprehension N = Privateness M = Abstractedness L = Vigilance I = Sensitivity H = Social Boldness G = Rule Consciousness F = Liveliness E = Dominance C = Emotional Stability B = Reasoning 0 A = Warmth 1 A.R. Ahlfeldt in association with Company Extrapolation Company Average 10 9 8 7 6 5 4 3 2 Compulsivity Independence Tough Poise Anxiety Extraversion Q4 = Tension Q3 = Perfectionism Q2 = Self-Reliance Q1 = Openness to Change O = Apprehension N = Privateness M = Abstractedness L = Vigilance I = Sensitivity H = Social Boldness G = Rule Consciousness F = Liveliness E = Dominance C = Emotional Stability B = Reasoning 0 A = Warmth 1 Value Scale “Our values are the stars by which we navigate through life.” Values relate to the way in which we satisfy our needs and therefore play a major role in our lives and careers. Our values are neither right nor wrong; they reflect what is important to the individual. Harmonising the values of the owners of a company and employees is a vital source of competitive advantage. One would be hard pressed to find a better motivator for performance and organisational cohesion than genuinely shared – and lived values. The most important information for organisational leaders and managers of the 21st century may well be to learn how to put values into practice (Dolan, Garcia & Richle; 2006). Page 7 of 11 A.R. Ahlfeldt in association with Value Scale Graphic Example B Individual Value Scale Person 15 Ability Utilization Working Conditions 20 Achievement Variety Advancement 15 Spiritual Aesthetics 10 Social Relations Altruism 5 Social Interaction Authority 0 Risk Autonomy Prestige Creativity Physical Prow ess Cultural Identity Physical Activities Economic Rew ards Personal Development Economic Security Life Style Company Extrapolations Company Average Achievement Physical Prow ess 20 Personal Development Variety Ability Utilization 15 Working Conditions Advancement 10 Risk Economic Security 5 Social Relations Autonomy 0 Authority Prestige Physical Activities Altruism Economic Rew ards Life Style Cultural Identity Spiritual Creativity Aesthetics Social Interaction Page 8 of 11 A.R. Ahlfeldt in association with Economic Rew ards P er son 1 Company A ver age P er son 28 20 P er son 2 P er son 3 P er son 27 P er son 4 15 P er son 26 P er son 5 10 P er son 25 P er son 24 P er son 6 P er son 7 5 P er son 23 P er son 8 0 P er son 22 P er son 9 P er son 21 P er son 10 P er son 20 P er son 11 P er son 19 P er son 12 P er son 18 P er son 13 P er son 17 P er son 16 P er son 14 P er son 15 Technology Access Through the NeuroLab website, access to reports and products which reinforce prior learning and serve to support all individuals who have benefited from a NeuroLab intervention. From a corporate perspective the tools which are accessible on www.NeuroLabinc.com will be company specific. Authorised management will, through secure 128 bit encryption, access their organisations reports and be able to manipulate reports to suit the ongoing needs of the company 24/7. This serves to empower management, creating the ability to develop proficiency in managing staff from an informed, credible base. Objectives To create an understanding of the temperament, personality and value system of each member of STARFISHMOBILE and in so doing empower each individual, the team and management to work more effectively; resulting in enhanced success and job satisfaction. To equip STARFISHMOBILE staff members to work more effectively and productively, creating a motivational platform for constructive functioning and confrontation. To equip STARFISHMOBILE management clear and constructive insight into each staff member and the team as a whole. Page 9 of 11 A.R. Ahlfeldt in association with To provide ongoing support to management and staff, reinforcing the insight learned through coaching and training. Costing It is envisaged that achieving the stated objectives will take place in three phases. Phase 1 (Estimate 40 – 60 hours @R400 per hour) Face to face introduction to staff communally and individually Administration of KTSII online x 12 Administration of 16PF in 3 groups of 3 plus 1 manager Administration of Value Scale online x 12 Report back to each individual Report back to management Phase 2 (Estimate 40 – 60 hours @ R400 per hour) Individual feedback and discussion sessions Management feedback and discussion Analysis of job descriptions Job/temperament match analysis Identification of Key Performance Indicators per individual and company Draw up value statement for company Phase 3 (Estimate 10 – 16 hours per month for 6 months @ R400 per hour) Roll out of coaching initiative of key personnel Continuous online referencing and support using SSL 128 bit encryption on http://www.neurolabinc.com Continuous online access to reports and support on retainer - negotiable All travel costs, arrangements and accommodation for client’s account Page 10 of 11 A.R. Ahlfeldt in association with Conclusion As a consultant and past recipient of organizational development interventions, I cannot overemphasise how important it is to be able to offer a service which is both meaningful and continuous. At NeuroLab we aim to co-create an environment within STARFISHMOBILE’S context, which facilitates continuous learning and significantly benefits both organization and individual. We are averse to one-hit wonder interventions (selling the latest management or psychological fad). We do not aim to create a dependence on the NeuroLab product offerings and services - all services are optional past the contractual time-frame - creating added value and ongoing support. I trust that this proposal meets with your approval and I look forward to working with STARFISHMOBILE in the near future. Availability & Contact Detail Availability for the next three months May 28 – June 1 June 11 – June 15 or June 18 – June 22 July 9 – July 13 Psychology Practise Registration A.R. Ahlfeldt Practice Registration No. 0860000244902 Psychologist Registration No. with the HPCSA PS0096113 Practice Address No. 44 Lloyd Rd Walmer Port Elizabeth 6065 Postnet Suite #26 Private Bag X40106 Walmer 6065 Internet Telephone: 0845003629 Facsimile: 0865034459 Email: al@neurolabinc.com http://www.neurolabinc.com Page 11 of 11