STUDY GUIDE FOR CCT200 – Final Test
Note: This study guide will include THE MAJORITY of the major concepts and ideas on
the final. By no means is this a complete listing of everything on the test. Once again, the
key for doing well on the final is as follows:

Read your textbook! Make sure to take note of key concepts and ideas.
Remember them!

Review the weekly powerpoint slides that I have provided! Make sure to take
note of key concepts and ideas. Remember them!

Hopefully, you’ve taken good notes from the lectures (including the short
clips/movies that I have been screening). If not, try to find someone who has
and is willing to share. Study these notes! Make sure to take note of key
concepts and ideas. Remember them!
Language
The structure of language
Semantics
Pragmatics
Language and culture
The Sapir-Whorf hypothesis
Verbal communication styles
Gudykunst and Ting-Toomey’s verbal communication model
Linguistic prejudice
Diasporas Good? Diasporas Bad?
Remittances by recent immigrants
Importance of nonverbal communication
Universality of nonverbal communication
Functions of nonverbal communication
Nonverbal communication codes
Listening
The HURIER model
The importance of active listening
Levels of listening
Barriers to effective listening
Defining relationships
Universal dimensions of relationships
Knapp and Vangelisti’s (1992) model of relationship development
Chen’s model of relationship development
Families
Friends
Economic global transformations
Some basic characteristics related to the workplace
New people in the workplace
Economic forces are powerful factors
Using economic arrangements to explain intercultural communication
Intercultural communication in the business context
Ethics
Moral reasoning
Principles and rules of intercultural communication
Factors shaping individual ability to manage intercultural encounters
Factors influencing intercultural competence
***As well, there will be 3 questions relating directly to the lessons taught in the lab!

Good luck!