Table of Contents
Poem for Computer Users Over 30……………………………….pg.3
Computer Terms: A Glossary…………………………............pgs. 4-7
Turning On, logging into the “Network”…………………............pg.8
Shutting Down (Turning The Computer Off).……………............pg.9
Rebooting the PC…………………………………………………...pg.9
Signing in to Web Mail…………………………………........pgs. 10-11
Explaining “The Desktop”…………………………………...pgs.12-13
The Mouse………………………………………………………....pg.14
Click? Double Click? Right-Click?
What does it all mean?....................................................................pg.15
Mouse Pointers………………………………………………..pgs.16-17
Creating a Shortcut Icon……………………………………….…pg.18
Minimize, Maximize, and Close Buttons…………………….…..pg.19
Anatomy of a “Dialogue box”……………………………..…pgs.20-21
Saving a file……………………………………………….…..pgs.22-24
Features of the “Save As” Dialogue Box…………………….…...pg.25
Drives and Drives and Drives oh my!!...........................................pg.26
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Table of Contents Continued
Navigating the Common Drive……………………................pgs.27-30
Anatomy of an “Internet Explorer Window”…………………...pg.31
Customizing Internet Explorer Toolbars……………….…..pgs.32-34
Adding items to the favorites menu……………………….....pgs.35-37
Managing your favorites………………………………….….pgs.38-45
The Links Toolbar……………………………………….…...pgs.46-47
Signing in to Web Mail (again)……………………………….…..pg.48
Anatomy of the Web Mail “Window”……………………….…..pg.49
The “Folder Tree”…………………………………………….…..pg.50
Creating a new folder in Web Mail………………………….…...pg.51
Dragging and dropping an e-mail into a folder
in Web Mail……………………………………..………….…pgs.52-53
Creating an e-mail message with an attachment……….…..pgs.54-57
Opening and saving an e-mail attachment………….………pgs.58-63
Other “options” in Web Mail………………………….…….pgs.64-67
Notes………………………………………………….………..pgs.68-73
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Poem for Computer Users Over 30
A computer was something on TV
From a science fiction show of note
A window was something you hated to clean
And ram was the cousin of a goat.
Meg was the name of my girlfriend
And gig was a job for the night.
Now they all mean different things
And that really megabytes.
An application was for employment
A program was a TV show.
A cursor used profanity
A keyboard was a piano.
Compress was something you did to the garbage
Not something you did to a file.
And if you unzipped anything in public
You’d be in jail for a while.
Log on was adding wood to the fire
Hard drive was a long trip on the road.
A mouse pad was where a mouse lived
And backup happened to your commode.
Cut you did with a pocket knife
Paste you did with glue.
A web was a spider’s home
And a virus was the flu.
I guess I’ll stick to my pen and paper
And the memory that’s in my head.
I hear nobody’s been killed in a computer crash
But when it happens they will wish they were dead.
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1
Computer Terms: A Glossary
Application or Program: A computer program that accomplishes a task or a
group of tasks. Examples are word processors and spreadsheets.
Byte: Data is stored on a computer in bytes. A byte is equivalent to one
character, such as a letter or a number. A byte is made up of 8 consecutive bits.
1,000 bytes=1 kilobyte (K or KB)
1,000 KB=1 megabyte (MB)
1,000 MB=1 gigabyte (GB)
1,000 GB=1 Terabyte (TB)
CD-ROM: A removable disk that stores data. A CD-ROM can only be read.
You cannot record (save) data onto it. (However, you can record onto a CDRewritable Disk.) This is often called a CD for short. A CD looks like a music CD, but
it holds data instead of music. You can generally play music CDs on your computer
CD drive (if you like to listen to music while you work).
Computer: a collection of electronic parts put together so that the computer
can run software programs that perform certain tasks. A computer takes input,
manipulates data, stores data, and displays data.
CPU: The CPU, or central processing unit, is the brains of the computer. Most
new Windows-based programs use a Pentium or AMD processor.
Cursor: A graphical object on the screen that indicates your current position.
A mouse has a cursor. Many programs have their own cursors.
Diskette: Same as a floppy disk.
DVD (Digital Video Disc): A technology that stores more information than a
CD-ROM and can be written upon. The disk resembles a CD-ROM but has 7 times
the storage capacity.
File: a collection of data with a name.
Floppy disk drive: The mechanism that reads a floppy disk. (On a PC often
called the “a”: drive.)
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Floppy disk: A storage medium for data that you can remove from your
computer. It isn't floppy; rather it is hard and doesn't bend. (In earlier days there
were floppy disks that were bendable and the name stuck.)
Gigabyte: 1,000 megabytes. Abbreviated as GB.
Graphical User Interface (GUI): a program that helps you more easily work
with your operating system and application programs by providing pictures and
visual clues to help you work. Windows is a GUI.
Hard drive: The mechanism that reads the hard disk. (On a PC, often called
the “c”: drive.)
Hard disk space: The amount of permanent storage of data, measured in
bytes. This storage is maintained whether the computer is on or off. This can be
accessed by right clicking on “My Computer” and navigating to properties and single
left clicking.
Hardware: any part of the computer that you can physically touch. It includes
parts that are attached to the computer, called peripherals (monitor, printer, mouse,
keyboard, modem, and scanner).
Keyboard: What you use to type in text or other data. Like the keyboard of a
typewriter.
Kilobyte: 1,000 bytes. Abbreviated KB
Megabyte: 1,000,000 bytes or 1,000 kilobytes. Abbreviated as MB.
Megahertz (MHz): The clock speed of the microprocessor. The higher the
number, the quicker the information is processed. MHz relates to how many millions
of instructions can be processed per second.
Memory (RAM): is the memory that the computer uses to temporarily store
the information as it is being processed. The more information being processed the
more RAM the computer needs. When your computer has more memory, it can hold
more programs open at one time and handle more complicated processes, such as
3D graphics and animation.
Modem: A means of transferring data via a phone line, usually via the
Internet. It can be attached internally or externally. Some modems can also be used
for faxing and as an answering machine.
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Monitor: The box with a screen that displays the data on your computer, so
you can see what you are doing. Currently the most common size is 17" or 19."
Monitors vary not only in their size, but in the resolution they can support. (See
Resolution.) There are two monitor types: CRT and LCD.
Motherboard: The circuit board that everything in the computer plugs into.
The CPU, RAM and HARD DRIVE all plug into the motherboard.
Mouse: A peripheral that you use to point at or move over objects on your
screen. Moving the mouse moves the mouse cursor on the screen so you can see
what you're pointing at. The mouse has two buttons. You click the button to choose
an item on the screen. You double-click (click twice rapidly in succession) to open
programs or windows.
Multitasking: the ability to do more than one task at a time. Since you can
actually only do one thing at a time, it really means that the computer can have more
than one program in memory at one time, but only one can be fully active. However,
inactive programs can be processing data or doing other tasks in the background.
Network: A group of two or more computers linked together. GRDHD has its
own “Network”.
Operating system: tells the computer how to operate. It is a middleman
between the hardware and the application programs that you use to do your work. It
gives you access to the files on your computer, loads application programs into
memory, and closes programs. (If a computer was a car, the operating system
would be the engine)
Peripheral: Anything that attaches to your computer, such as a keyboard,
printer, mouse, or scanner.
Port: A connector on your computer that connects a device, such as a
monitor, disk drive, mouse, printer, or keyboard. Some common types of ports are:
serial, parallel, and USB.
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Resolution: The degree of sharpness, or clarity, of what you see on a
computer screen. The resolution on computer monitors is measured by the number
of dots, or pixels, of color that are displayed across and down the screen. For
instance, 800x600-pixel resolution means that there are 800 dots of color across
each of 600 rows down the screen. Most screens today let you work at 800x600 or
1024x768. As you increase resolution, the size of the characters and images gets
smaller, allowing for more information to be displayed across a certain screen area.
RAM: See Memory.
Scanner: This peripheral can copy written documents, pictures or
photographs directly into your computer, converting them to digital files.
Software: any program/application that helps operate the computer or
accomplish certain tasks.
Sound Card: This device allows your computer to reproduce music, sounds
and voices. Make sure you have a sound card if you're planning to play multimedia
games. Many Web sites also include music or sound, requiring a sound card.
System Unit (the computer itself): The box that contains the inner workings of
the computer.
Video Card: The part of the computer that sends the images to the monitor.
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Getting Started
Turning The Computer On, Logging in, changing “network”, or
“Windows” password.
Turning On, logging into the “Network”
 First, turn on the system unit by pressing the Power button.
 Press Ctrl-Alt-Del
 “Log on” to the computer
 A dialog box will appear. Type in User Name and Password, single left click
on “OK”.
 To change password Click 'Change Password'
 A dialog box labeled “Change Password” will appear
 In the item labeled “Old Password”, type in you old password
 Type a new, valid password for “New Password”
 Retype the new password for “Confirm New Password” and click 'OK'
 A message will indicate successful completion.
 Tips: Is the Numbers Lock on? Is Caps Lock on?
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Shutting Down (Turning The Computer Off):
 Correctly close all open programs. (Some use the red X, some have special
log out buttons, Bridge, GUI)
 Click on the Start with your left mouse button.
 Click the left mouse button on the words Shut Down.
(Make sure that the circle (radio button) beside the words Shut Down has
a black dot in it (is selected), and then click OK.
 You will need to push the monitor button/switch if you wish to turn it off.
Rebooting the PC (Turning the Computer Off, and then restarting
it, all in one step):
 Correctly close all open programs. (Some use the red X, some have special
log out buttons, Bridge, GUI)
 Click on the Start with your left mouse button.
 Click the left mouse button on the words “Restart”.
(Make sure that the circle (radio button) beside the word restart has
a black dot in it (is selected), and then click OK.
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Signing in to Web Mail
Notes and general observations:
 Signing into web mail is not the same thing as logging
on to the “GRDHD Network”.
 If you see something on your screen that looks like the
picture above, then you are on the internet.
 Web Mail is e-mail through your Internet Browser, which in
most cases is Internet Explorer.
 Your account is on one of several e-mail “servers” (large
computers) in Frankfort.
 Logging in to your Web mail account with your User name
and Password, lets the server know who you are and then it
provides access to your account across the internet.
 The GRDHD IS Staff has access to one of these servers for
the purpose of changing passwords.
 The GRDHD IS Staff does not maintain this server. If the
server goes “down” it is up to the State IT Staff in Frankfort
to get it back up and running. (We all just have to make do
till it’s back up; and yes this includes the GRDHD IS Staff).
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 A few people (myself included) may have a user name that
is different for their e-mail account than it is for their,
“Windows”, or “Network” user name.
 Passwords: You may find it easier if you to try and keep your
“Network” password and your e-mail password the same.
(One less thing to try and remember).
 Web mail is not “Outlook” even though it says “Outlook Web
Access.” Web mail is merely “modeled” on the Microsoft
Outlook client.
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Explaining “The Desktop”

Start Button: Displays a menu or list of applications and
documents.

Icons: Graphic representations of applications, files, etc.

Taskbar: Strip that runs across the bottom of the screen:
shows the Start Button, the clock, and open applications.

Clock: Shows the current time according to the system
clock.

Open Applications: Buttons on the taskbar that shows open
programs.
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Common Desktop Icons
My computer: Lets you look through files and folders and provide
system information.
Recycle Bin: Stores files deleted from the Hard Drive and allows
user to restore files to their previous location.
Internet Explorer: Enables you to connect to the Internet and
explore the World Wide Web.
Bridge: Enables you to access the bride program.
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The Mouse
Here are some hints to make it easier to use the mouse.
1. Hold the mouse in the palm of your right hand. Rest the thumb in the indented
side of the mouse. Place you ring finger and little finger on other side.
2. Left-handed users will do the opposite. (The mouse is normally set up for righthanded users. however, if you are left-handed and want to use your left hand
to hold the mouse, your instructor can change the set-up.)
3. Position your index finger over the left mouse button. Let your middle finger rest
lightly above or on the right button. Hold the mouse firmly, but lightly. If you grasp it
too tightly, your hand may cramp.
5. Be sure that you do not press (or click) both buttons at the same time.
6. Always hold your mouse when pressing a button. (Do not position the pointer
and try to press the button without holding the mouse.)
7. Hold the mouse very still when pressing or clicking a button.
very important.)
(This one is
8. When you press the mouse button, use a light touch. You do not have to press
hard. Press lightly and release the button.
9. You can start a program by double-clicking (press and release the left mouse
button two times in rapid succession) an icon. Be sure that you double-click on the
icon, and not the name under it.
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Click? Double Click? Right-Click?
What does it all mean?
To Point: Move the mouse pointer so that the arrow rest on an
area or a word. In some programs, just pointing to an area or
word will bring up menus or help features.
To Click: Move the mouse pointer to an object, then press and
release the left mouse button one time. This is the most common
mouse function.
To Double click: Press and release the left mouse button two
times in rapid succession. It is very important that you do not
move the mouse while you are double-clicking.
To Click and Drag: Point to an object with the mouse pointer
then click and hold down the LEFT mouse button as you move
the mouse (and the object) to a new position. Release the mouse
button to place the object in its new position.
Right Click: Press and release the right mouse button. This
action will bring up “shortcut” menus to common functions.
ClickOff: Click on an empty area of the screen to get rid of a
menu, or item you didn’t want to have.
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Mouse Pointers
The mouse pointer will change shape according to the task it is
performing. Here are some common mouse shapes.
Normal Select – “I’m ready! Let’s get to work.” (This is the
default or “normal” appearance of the Mouse Pointer.)
Help Select – “I’m in Help Mode. If you click on an object,
I’ll give you information about it.”
Working in Background – “I’m busy, but I’ll still let you
carry out some task. (Select and move objects.)
Busy – “I’m working on a task, so I’m too busy to pay attention
to you right now.”
Link Select – “If you click here, I will take you to another
site.” (It may take you to another document, another topic in help,
another web page, etc. that is “linked” to the current location.)
Text select – “You’re working with text.” (The “I beam”
appears when you’re typing letters, reports, highlighting text, etc.)
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Vertical Resize – “If you click and drag here, you can change
the height of the selected object – window, graphic, etc.” (Appears when
the pointer is on a top or bottom border.)
Horizontal Resize – “If you click and drag here, you can
change the height of the selected object – window, graphic, etc.”
(Appears when the pointer is on a side border.)
Diagonal Resize - “If you click and drag here, you can change
both the height and the width of the selected object – window, graphic,
etc.” (Appears when the pointer is on a corner of a selected object.)
Unavailable – “This action is not allowed!” (Universal symbol
for “no”.)
”If you click and drag here, you can move the selected object to
a new location.” (Appears if you have the pointer inside the borders of a
selected objected.)
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Creating a Shortcut Icon
Shortcut icons appear on the desktop to serve as pointers to
applications (programs), files, or folders. If you double-click on a
shortcut, it opens the item it represents.
Follow these steps to create a shortcut for a program:
 Click on the Start Button to bring up the Start Menu.
 Move the pointer to Programs to bring up the Programs
Menu.
 Move the pointer to the program for which you want a
shortcut. In the picture below we are creating a shortcut
for the program “Folder Guide”
 Right-click on the program to bring up the shortcut
menu.
 Move the pointer to Send To.
 Click on Desktop (create shortcut).
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Minimize, Maximize, and Close Buttons:
On the right-hand side of the title bar,
you will see these three buttons.
Minimize Button: The first button looks like a minus sign. It is
the minimize button. If you click on it, your window will be
reduced to a button on the taskbar. You can click on the button on
the taskbar, and the window will open to the same size it was.
Maximize Button:
The middle button is the maximize button.
The maximize button looks like a box. It “maximizes" or open
your window to fill the whole screen.
Restore Button:
When you maximize your window, the
maximize button changes to a different button called the restore
button. The restore button looks like two pieces of paper
overlapping each other. The restore button “restores" your
window to the size it was before you maximized it.
Close Button:
The last button looks like an "X" and is called
the close button. It is used to close the window. Certain
programs, (namely the Bridge) work better when closed with their
own “logout”, or “exit” buttons.
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Anatomy of a “Dialogue box”.
Title Bar (used to click and drag, or to maximize a window.)
Tabs (the highlighted one is the one you are currently working
on.)
Drop Down Arrows (means there are choices available.)
Command Buttons (“Grayed out” means it is not available.)
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Vertical and Horizontal Scroll Bars, up and down arrows.
Slider Bars
Radial Buttons
Check Boxes
Text Boxes
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Saving a file
Using the “Save” option saves your work to the last folder
you saved something in. This is fine as long as you can
remember where that is. Sometimes we just want to be sure and
double check where we are saving things.
Using the “Save As” option gives you more options about
the manner in which you can save your work. When you use the
“Save As” option, you are presented with a dialogue box that
provides you with your choices about how to save your work.
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To save a file in your “P” Drive, select it from the Save “In”
Dropdown arrow.
The “File Name” text box allows you to rename your work
before saving. Always try to name you work with titles that you
can quickly remember.
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Maybe a folder hasn’t been created that you would like to
save your work in. It is really easy with the save as dialogue box
to create a “New Folder” to save your work in. It is generally
easier to find your work in a folder you have created as opposed
to sorting through a bunch of “loose” files.
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Other Features of the “Save As” Dialogue Box.
Be careful, depending on how many folders are displayed,
and how they are organized, you may see a “Horizontal Scroll
Bar” at the bottom of the “Save As” Dialogue Box. This indicates
that there are more folders and files to view.
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Drives and Drives and Drives oh my!!
A “Drive” in its simplest, sense simply means a place where
you can save your work. Some drives perform a function known
as “removable storage”. This means they have a “storage
medium” can be easily removed from the local machine once the
data is written it and then transported from location to location.
”Floppy Drives, Flash Drives, CD’s (R’s & RW’s), DVD’s (R’s &
RW’s) are all examples of removable media. When you double
click the My Computer Icon on your desktop something
similar to the image below should appear.
“Network Drives” exist on “Servers” that are located in a
special temperature controlled room in the GRDHD Administration
Building. Servers have tons of hard drive space. Your “P” Drive
sits on a server. The Common Drive also sits on a server. Anyone
who has an account on the GRDHD Network can access the
“Common Drive”, hence the name. Only you or a Network
administrator can access your “P” drive, hence the term,
“Personal Drive”. A small computer program called a “script” runs
when each user logs in identifying the user and “pointing” them to
their “P” Drive, regardless of what machine they log in on in the
GRDHD network.
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Navigating the Common Drive.
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Features of the Common Drive “Window”.
Once you have opened the common drive, there are several
ways of moving around through the folders and files that are
available to you. This moving around through the files and folders
is called “navigating”. Now we will cover some features of the
Common Drive Window that will make this task easier.
You may notice the “Drive Hierarchy” on the left side of the
Address Bar Drop Down view pane. All the drives listed are
“indented” under My Computer , which is in turn indented under
the ”Desktop”. This means that the shortcuts to these drives are
located in, and can be accessed by, double clicking ”My
Computer” which in turned is located on the desktop.
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Let’s open a commonly used folder and see the options for
“navigation” that are available to us. Let’s double click on the
“FORMS’ folder. (You may have to scroll down using the vertical
scroll bar to find it). Once you have opened the “FORMS” folder,
go ahead and open the “Common Forms” folder.
The “File path” shows us where we are. In this instance our
address bar tells us that we are in the Common Forms Folder, in
the FORMS folder on the “H” or Common Drive. The Common
Drive is represented by the letter ”H”.
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There are several options to navigate back to the common
drive. They include: using the dropdown arrow on the address bar
to reveal all the other drives that are available, using the “Back”
button to go “Back” to the folders we were in previously. In our
current example clicking the back button one time would take us
to the FORMS folder, clicking it a second time would take us back
to the Common Drive. Internet Explorer works in a similar
manner. Using the “Up One Level” button will take you to the
folder that is located “Above” the one you are currently working in.
(Not the last one you were in like the back button does). Don’t
worry; we’ll practice some so that you’ll get the hang of it.
A few tips that may help: one, organize your files and
folders in a way that makes sense to you for finding them later,
two, give your files and folders names that are easily
recognizable, so that by just looking at them you’ll know what
information they contain. Let’s move on to something different.
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Anatomy of an “Internet Explorer
Window”.

Title Bar: Shows you the name of the webpage you are
viewing.

Menu Bar: Provides access to commonly used commands.

Standard Buttons: Provides access to commonly used
navigation tools.

Address Bar: Shows the web site URL, has a dropdown
arrow.

Links Toolbar: Provides access to frequently visited sites.
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Customizing Internet Explorer Toolbars
On the “Menu Bar” go to View, then toolbars, then
customize. Clicking on customize brings up a dialogue box.
Different individuals may want their toolbars set to their own
personal settings; this is where those preferences can be
configured.
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The Internet Customize Toolbar Dialogue Box.
The right part of the dialogue box shows you your current
toolbar buttons. The left part of the dialogue box shows you
“available” toolbar buttons, or ones that are not currently in use. In
the bottom left hand corner of the dialogue box there are options
for text. This only applies to the toolbar buttons, to change the text
size that is displayed on a web page we would need to go back to
“view” on the menu bar, and then navigate or “drill down” to the
“Text Size” option. Another option located in the bottom left hand
corner of the Customize Toolbar Dialogue Box relates to how
large we can make our toolbar buttons or icons. Some people
prefer larger icons, while others may prefer more screen space.
Now that we have chosen our Internet Explorer toolbar
button size, arranged our buttons in the order that we want them,
deleted the ones we don’t use or want, let’s configure our toolbars
the way that we want them. Again, different people will have
different preferences. If your toolbars are locked we will need to
“unlock” them. This will allow us to move them around and “dock”
them where we want.
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If your toolbar is unlocked you will notice little “handles” that
will allow you to left click and ”grab” each individual toolbar and
“drop” it where you would like it to be located. If you don’t see the
“handles” double check and make sure that your toolbars are
unlocked.
It takes some getting used too, and can be difficult at first, so
let’s take some time and practice arranging your toolbars.
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Adding items to the favorites menu.
Now we will “add” a webpage to the “favorites” menu for
quick viewing at a later time. This is very handy as you don’t have
to spend time later looking for a site you have already been to,
and those of us who are not the greatest typist in the world don’t
have to try and type things in the address bar to navigate to a
page.
Once you are on a site that you wish to add to your favorites
do the following. Click on “Favorites” from the menu bar and drill
down to “Add to Favorites”.
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Clicking on “add to favorites” will open, guess what? That’s
right, a dialogue box!
Tell the dialogue box OK. To double check that your page is
listed in your favorites open up favorites from the menu bar and
you should see the page you just added.
To access a web page from your favorites menu, go to
favorites in the menu bar and “drill down” to the page that you
want to access, single left click on the page name, and Internet
Explorer should open up that page.
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Managing your favorites.
There are several different options for “managing” your
favorites. The most common way to do this is to create folders
where your favorites will “reside” so to speak. You can create a
folder and then save a favorite to that folder, or you can move an
already existing favorite to a newly created folder. We’ll do both.
To create a new folder in your favorites, navigate to favorites
from the menu bar and then “drill down” to and single left click on
“Organize Favorites”.
Doing this will provide us with a dialogue box that contains
folder options for favorites.
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Let’s click on the “Create Folder”, button and create a folder
called, “Tech Products”.
Clicking backspace one time will take out the “New Folder”
that is highlighted in blue, leaving our mouse curser in place for
us to type in our folder name “Tech Products”.
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Once we have created our new folder called, “Tech
Products”, go ahead and close the dialogue box by clicking the
close button.
Now when you access your favorites you should see your
”Tech Products” folder.
Now we will create a new favorite, save it in the “Tech
Products” folder we created.
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Let’s go to the web site, “Cyberguys”. An easy way to get
there would be to use a search engine to find it for us. Let’s use
the Google search engine, once there type in Cyberguys in the
text box, then click on the “Google Search”, button to get our
results.
Once we have our results, we can see that the official site for
“Cyberguys” is the first one listed. When you move your mouse
over the first result the curser changes to a hand. This means that
this is a “hyperlink”, by clicking on it we will go to that website.
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Let’s go ahead and click on the first result for Cyberguys,
and navigate to their web site so that we can add it to our
favorites in the folder, “Tech Products”. Once on the Cyberguys
website, click on favorites from the menu bar, and then navigate
to the selection, “Add to Favorites”
This time we will create this favorite in our folder, “Tech
Products”. To do this we will need to click on the button”Create
in”. This will give us a dialogue box with our folders to choose
from.
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Click on the Tech Products folder, and then click on the OK
button. Now when we go to our favorites we should see the
Cyberguys website listed in our Tech Products folder.
Lets do one more thing with favorites, let’s move our
favorite”CDW” to the Tech Products folder. To do this we will
need to access the option “organize favorites” from our favorites
button in the menu bar.
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This will bring up the same dialogue box we used when we
created a folder. This time we will use the “Move to Folder”
button. The first thing we will need to do is single left click on the
favorite that we wish to move. In this case it is the favorite “CDW”.
By single left clicking on the favorite “CDW”, it should become
highlighted in blue, now click the “Move to Folder” button, and
select (by single left clicking) the folder “Tech Products”.
Then click OK. Then close the dialogue box. This should
move the favorite CDW from being “loose”, to being in the Tech
Products folder.
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Let’s double check our work by opening up our favorites and
looking in the Tech Products folder.
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The Links Toolbar
The Links Toolbar is a handy tool that can put frequently
visited websites at your fingertips. You can dock the Links Toolbar
wherever you would like (see the section “Customizing Internet
Explorer Toolbars). For the purpose of this exercise we will dock
the Links Toolbar at the bottom of our other toolbars.
Notice that the toolbars and the toolbar buttons have been
customized to the individuals’ preference and the toolbars are
“locked”.
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Now let’s add some frequently visited websites to our links
Toolbar. We will accomplish this by “dragging and dropping” links
to web pages from the address bar to the links bar. First let’s
navigate to a site that we want to add to our links bar. In this
example let’s go to Gateway’s web site. Once there, we will want
to left click on the icon in the address bar (different sites may
have different looking icons), and then “drag and drop” our icon
onto the links bar.
If done correctly, the gateway link should now be accessible
in the Links Toolbar. To access the Gateway website from the
links toolbar merely click on the link. You can add more than one
link in this manner.
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Signing in to Web Mail
Notes and general observations:
 Web Mail is e-mail through your Internet Browser, which in
most cases is Internet Explorer.
 Your account is on one of several e-mail “servers” in
Frankfort.
 The GRDHD IS Staff has access to one of these servers for
the purpose of changing passwords.
 The GRDHD IS Staff does not maintain this server. If the
server goes “down” it is up to the State IT Staff in Frankfort
to get it back up and running. (We all just have to make do
till it’s back up; and yes this includes the GRDHD IS Staff).
 A few people (myself included) may have a user name that
is different for their e-mail account than it is for their,
“Windows”, or “Network” user name.
 Passwords: You may find it easier if you to try and keep your
“Network” password and your e-mail password the same.
(One less thing to try and remember).
 Web mail is not “Outlook” even though it says “Outlook Web
Access.”
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Anatomy of the Web Mail “Window”
The “view pane”
 Messages with “Attachments” are shown with a paperclip in
front of them.
 Open envelopes are messages that have been viewed.
 Messages can be sorted by columns that have a triangle in
their column heading.
 The current message will be highlighted in blue, and the
message displayed in your “Reading Pane” (There are
several options for where to display your reading pane.
 There are buttons for common functions displayed on the
toolbar. These include: New, Move/Copy, Delete, Reply,
Reply to all, Show/Hide Reading Pane, Check for New
Messages, Search, Address Book, and Help.
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The Folder Tree
 A “+” in front of a folder indicates there are more folders
within that folder.
 Folders can be “Expanded” to reveal subfolders within that
folder.
 The fact that the Inbox is highlighted in Blue shows us that
we are currently working in that folder.
 Notice that scroll bars (Horizontal and Vertical) appear when
the Inbox folder is expanded.
 The numbers beside the Calendar, Deleted Items, Drafts,
and Inbox indicates there are items there to view.
 Folders with items in them to view will also be displayed in a
“Bold” font.
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Creating a new folder in Web Mail
 Right click in the area you want your new folder to be
displayed in. (In our example above we want our new
folder to be displayed in the “Inbox”.)
 Navigate to the “New folder” option, and then left click.
(Notice the other “Right Click” options, Rename, Delete,
etc…) This brings up a dialogue box where we will name
our folder.
 Let’s name our folder, “Test”, and then click the “OK” button.
Our folder should now be displayed in the folder tree.
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Dragging and dropping an e-mail into a folder in Web
Mail.
 Left click on the envelope of the e-mail you wish to move into a
folder and “hold down”.
 Drag the e-mail into the folder of your choosing.
 Don’t be alarmed if you see a circle with a bar running thru it. This
means that you can not drop your e-mail in that space.
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 When your mouse curser is over the Test Folder, the folder
should become highlighted in blue. This means when we let
go of our mouse button, this is the folder into which our email will be moved.
 You will also see a little grey rectangle below your mouse
curser. This indicates that you have in fact ”grabbed” your email, and are in the process of moving it.
 Always be careful to ensure that the right folder is selected
(Highlighted) that you wish to move your e-mail into.
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Creating an e-mail message with an
attachment.
While in the Inbox, click on the new mail message button.
You should have a window that looks similar like the one
displayed below. (Without all the markings).
To send an attachment we need to find the “paperclip” that is
with the “Common Toolbar Buttons”.
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We will now fill in the “To…” field or address our e-mail to
whom it is intended, and fill in the subject line.
To send an “attachment” (A file that is sent as part of an
email message, but that is not part of the main message); we will
have to find it first, and then attach it to our message. We will do
this by clicking on our paperclip and navigating to our file
(attachment). After clicking on the paperclip a dialogue box will
appear.
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Click on the “browse” button and navigate to the file you wish
to attach and send. (The last location you were in when you
attached a file will be the location that opens up when you go to
add an attachment, i.e., if the last location you attached a file from
was from the desktop, then when you click on the browse button it
will automatically point you to the desktop, if the last location you
attached a file from was from my documents, then when you click
on the browse button it will automatically point you to the my
documents).
“This is the test information that you requested”, is the file
that we wish to attach so we will double left click on it. This adds
our file to the attachments dialogue box we saw earlier.
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Now click on attach and your file should be displayed in the
“Current File Attachments” section of the attachments dialogue
box. Now click close. You should see the “New Mail Message”.
This time your attachment should be displayed.
Double check your spelling by using the spell check button,
and then single left click on send. We will cover a way to
automatically check spelling before sending every message when
we get to Web Mail “options”.
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Opening and saving an e-mail
attachment.
Double click on thee-mail that has the attachment.
The e-mail and the attachment will be displayed.
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Word Documents:
 Single left clicking on the attachment will give you the option
to open, or to save the file.
PDF Documents
 Single left clicking on the attachment will give you a
message that tells you to save the file first, and then you will
be able to open it.
Word Document
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Let’s open our Word Document. Now we can do a “File,
Save As”, just like we did earlier. Remember to be careful about
where you saved your file, and the file name, as this will make it
easier to access later.
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PDF Document
This dialogue box is different than the one for the Word
Document.
To save a PDF File we must do what the instructions tell us.
We must right click on the file then choose the option, “Save
Target As”.
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This will briefly open a “file download” window, followed by
the “Save As”, dialogue window. There is nothing that needs to be
done with the “file download” window. This just lets us know that
the file is downloading. The default place for Downloading PDF
files from Web-mail will be the “Desktop”, if you want to save it
someplace else you can.
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Other “options” in Web Mail.
Options for Web Mail will be located in the bottom left hand
corner of the window. It may look like the image below,
or it may be displayed as in this image.
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Single left clicking will take us to the “options” page; here we
can manage our settings for Web Mail.
“Out of Office” Options.
“Messaging” Options.
“Reading Pane” Options.
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“Spelling” Options.
“Privacy and Junk E-mail Prevention” Options
“Appearance” Options
“Date and Time Formats” Options
“Calendar” Options
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“Reminder” Options
“Contact” Options
“Recover Deleted Items” Options
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Notes
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Notes
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Notes
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Notes
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Notes
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Notes
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