Certificate II
in
Retail
Learning and Assessment Material
SIRXRSK001A
MINIMISE THEFT
SIRXRSK001A
Minimise theft
January 2008
Version 1
Page i of 21
Contents
Why do you need security procedures? ………………………………………………………3
Electronic security ……………………………………………………………………………….5
Monitor and assess security procedures ……………………………………………………..5
Implement store security procedures relating to theft of merchandise ……………………6
Security of valuables ……………………………………………………………………………7
Store policy on banking procedures …………………………………………………………..7
Implementing staff training and communicating store policies and procedures ………….8
Reporting matters likely to affect store security ……………………………………………...8
Focus Security Systems and Processes Internally as well as Externally …………………8
Utilise Equipment that Secures Areas ………………………………………………………..9
Harden the Target ……………………………………………………………………………….9
Secure your storage areas …………………………………………………………………….9
Reducing theft …………………………………………………………………………………10
Detection ……………………………………………………………………………………….10
Apprehending a thief …………………………………………………………………………..11
Shop stealing warning program ………………………………………………………………12
Shopping bag searches ……………………………………………………………………….12
Harassment and coercion ……………………………………………………………………13
Avoiding crime …………………………………………………………………………………13
Writing reports on security incidents …………………………………………………………13
TRAINING AND ASSESSMENT ACTIVITIES AND QUESTIONS ……………………….14
Assessment task ………………………………………………………………………………15
ASSESSMENT MODE A - Oral questioning ……………………………………………….16
ASSESSMENT MODE B - Skills observation checklist …………………………………..17
Participant survey of materials ………………………………………………………………20
Suggested Answers …………………………………………………………………………..21
 Hinson Institute of Training
SIRXRSK001A
Minimise theft
January 2008
Version 1
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SIRXRSK001A
MINIMISE THEFT
Element of competency:
1. Apply routine store security
2. Minimise theft
Why do you need security procedures?
Theft of goods from workplaces is an increasing problem that many people
ignore. Many of your products are easily sold by thieves or are stolen by
employees to meet specific requests from their friends or associates, or even
for use in their own house!
While even the largest entertainment centres have been taken, theft of
electronic products, accessories and smaller pieces is more typical. Since you
cannot operate your outlet like a bank vault, what steps can you take to
protect your investment?
There are two types of theft.
The first is a mass theft where thieves either hijack a truck or break into a
warehouse.
The second is pilferage or disappearance. Pilferage may involve collusion
between truck drivers and warehouse people who load "extra" products on the
truck when shipping or receive less than the full quantity of material off an
inbound shipment.
There are two ways to defend against theft and pilferage. One is a
combination of physical deterrents and systems that make it difficult to break
security. The second defence is by confirming the honesty of employees.
Electronic systems for warehouse security when the building isn't occupied
can cover a wide range of services. They may include window and door
monitors, movement sensors, and sonic alarms or even closed loop video
cameras that can be played back later. Possibly even more important is
external security with adequate lighting of exterior walls so thieves don't have
the cover of darkness in your parking lots and dock areas. You may also
consider a gate to prevent access to the rear of the building.
Management can also reduce the risks of employee theft by always driving
around the back of the building when coming and going, checking the
dumpster from time to time and walking through the warehouse at random
times. Insist that your managers do the same. It takes so little time but shows
employees that you are alert.
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It may be necessary to use undercover contract employees to detect serious
thefts. They are available from a variety of sources and may disclose other
problems as well. Examples are on the job drug sales and other illegal
enterprises.
Review how you handle returned goods. Many retailers’ procedures are
inadequate.
For example: An entertainment centre is picked up from the customer and
never makes it back into inventory. It may have been entered into inventory
but was actually dropped off somewhere else on the way back. If you have the
same person picking up the unit and entering it back into inventory, your risks
are increased dramatically. The lost unit will only show up when you take
inventory and then it will probably simply be written off as a discrepancy.
Bottom line, hire the most honest people you can find yet maintain a healthy
scepticism that they will always be honest. Maintain adequate controls and
take time to walk the warehouse and check the facility outside regular hours.
This one is inspired by a conversation with a retailer whose business failed
due to inventory thefts exceeding one million dollars. Just a few years earlier,
sales exceeded ten million dollars and were on track to double that in several
more years.
This retailer started from scratch with a great marketing plan. Rapid growth
put pressure on their two small warehouses. A brief review of their operation
at that time resulted in a recommendation to put in place stronger operations
management procedures and to consolidate two congested warehouses into a
larger facility with systems and room to handle anticipated growth. While they
had purchased a well known big-ticket software system, they did not
implement systems and operations procedures needed, nor did they acquire
adequate space.
When the business failed they had four out-of-control warehouses and an
organised theft ring composed of employees and outsiders that was stealing
them into bankruptcy and a Going Out of Business Sale.
This business failure could have been avoided by attention to the basics of
warehouse management.
Although theft of goods is on the rise in establishments nationwide, it is a
problem that is too often ignored.
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Electronic security
Electronic warehouse security systems to protect your building when it is
unoccupied can be supplied by a wide range of devices. These include
window and door monitors, movement sensors, sonic alarms and even closed
loop video cameras. Possibly even more important is external security with
adequate lighting of exterior walls so thieves don't have the cover of darkness
in your parking lots and dock areas. You may also consider a gate to prevent
access to the rear of the building. Whenever possible, employee parking
should not be against the building.
Monitor and assess security procedures
This step looks at the monitoring and assessment of current store security
procedures in terms of:

Customers - identifying areas where customers are not permitted or
identifying the actions and activities of customers which are prohibited.

Staff - identifying activities or actions of staff which are prohibited.

Staff property - identifying the security of staff property together with
items/articles which are prohibited from being brought into the store.

Visitors, sales representatives, contractors, vendors - access to various
locations within the store, delivery and removal of products/equipment.

Stock/records - maintenance and safekeeping.

Equipment and premises - presentation of equipment and premises, to
ensure the safety of all persons coming into contact with or using them.

Opening and closing of premises - the sequence of procedures
ensuring that unauthorised persons are not in a position to be on
premises during prohibited periods.

Armed robbery - to ensure the safety of staff and customers should the
event occur.

Other events likely to endanger customers or staff - events such as the
occurrence of a fire or some other event requiring the evacuation of
people from the store.
As a reminder, the issues of theft and cash movement have been excluded as
they constitute the greatest threat to store security and as such are dealt with
specifically later.
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The best and most effective way to monitor store security procedures for
these issues is to prepare a checklist which identifies the essential
requirements.
Checklists can be used to assess how effectively store security procedures
are being applied within the workplace.
Checklists provide a visual summary of the issues involved in security and
provide an overview of the most common deficiencies.
The checklist can be used as a tool to identify whether staff have the required
skills and knowledge and how they apply these skills and knowledge in the
workplace. As such, a checklist is a valuable aid in determining any training
required by the team and can help to identify what methods could be used to
address any deficiencies – for example, group training, individual counselling.
Implement store security procedures relating to theft
of merchandise
Theft of merchandise by customers or employees represents the single
highest reason for loss to retailers.
One issue to highlight is that theft is theft, no matter who steals. The process
for dealing with theft should be the same whether the offender is a customer
or an employee. The only difference between customer theft and employee
theft is that in the case of employee theft, dismissal is an additional option.
Look at your store security policy on theft and answer the following questions:
Does the policy:

Apply to customers and employees?

Identify a process for denying the opportunity for theft?

Identify a process for delaying the opportunity for theft?

Identify the process for deterring the opportunity for theft?

Identify the process dealing with theft should it occur?
Should you answer ‘no’ to any of the questions listed above, revisit your policy
and make amendments so that the ‘no’ answers change to a ‘yes’ response.
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Security of valuables
In this instance, ‘valuables’ are described as cash, credit, cheque and
EFTPOS transactions that occur within a retail store including the equipment
used to process and secure such transactions.
This step looks at the policies and procedures required to ensure that
opportunity for observation and theft by employees and other persons is
minimised.
Look at your store security policy on cash, credit, cheque and EFTPOS
transactions and answer the following questions. Does the policy:

Identify criteria for staff discount purchases?

Identify criteria for purchases generally?

Identify criteria for staff hold and staff lay-by?
Should you answer ‘no’ to any of these, revisit your policy and make
amendments so that the ‘no’ answers change to a ‘yes’ response.
Store policy on banking procedures
Banking procedures include the clearance and balancing of cash registers
and credit transactions, which results in the preparation of documentation for
notification to credit agencies and the banking of monies.
Examine the store policy dealing with this issue and answer the following
questions. Does the policy:

Attach responsibility to nominated persons to undertake activities
associated with credit and cash balances?

Stipulate the requirements as to when, where and how often credit and
cash balances occur?

Provide advice on procedures to follow when delivering cash to banks?

Provide clear direction on cash holding within the store as to secure
storage and access?
Should you answer ‘no’ to any of these, revisit your policy and make
amendments so that the ‘no’ answers change to a ‘yes’ response.
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Implementing staff training and communicating store
policies and procedures
To have store policies and procedures in place means little unless all staff are
fully informed and conversant with required practices and procedures.
How to get staff conversant with these required practices and procedures can
be a difficult task.
In most retail stores staff have varying degrees of access to store policies and
procedures, and different degrees of authority in dealing with security issues.
This step looks at implementing staff training and informing team members of
the policies and procedures pertaining to store security, within the individual’s
permitted areas of access and responsibility.
Before conducting any staff training you must establish the answer to two
questions:

“What needs to be learned?”

“Who needs to know it?”
Reporting matters likely to affect store security
Throughout any workplace coaching delivery or group training process, issues
associated with store security arise.
It is essential that when such issues are dealt with they result in some form of
action.
In most situations the type of action generated results in a report being
prepared for management.
Focus Security Systems and Processes Internally as
well as Externally
Sufficient monitoring systems should be considered for high-risk areas, too.
Camera and surveillance systems are good, but something as simple and
inexpensive as unscheduled walk-throughs are very effective theft deterrents.
Unpredictability is the key. Your information should be timely, but your walk
throughs in the warehouse should be something that you do frequently and
without a fixed schedule. Watch your loading docks and platforms—they’re
very easy places for a thief to remove stolen property, often in partnership
with an outsider.
Your security system is typically designed to protect your facility from outside
thieves. How much emphasis does it put on employee theft?
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Utilise Equipment that Secures Areas
Equipment solutions are possible, as well. You can look at such items as
security mirrors that give you visibility into closed areas, around corners, and
into hallways. Wire Partitions and Security Cages will tightly control access.
You can also limit access to an area with Folding Security Gates, if you need
flexibility and door coverage.
Lockable wire cabinets and lockers can provide pilferage deterrence and
protection in the right situation. There are other products that can lock a pallet
rack bay or a shelving unit down, allowing you to combine security and
storage into the same process.
Security-focused storage equipment is not the sole answer, of course, but its
role is often understated.
Harden the Target
Restrict access to your shipping and receiving areas: This is the point of
vulnerability, where confusion and opportunity may meet and allow thieves an
opportunity. Be sure everyone in the area has proper identification and is
supposed to be there. It’s all about access: you need to control who has it and
who doesn’t. If the trucker isn’t involved in unloading, don’t let him loiter in the
area; consider providing a lounge area away from inventory and loading docks
if possible.
Secure your storage areas
Utilise security partitions, cages, and security cabinets to lock up things that
are particularly desirable to thieves as quickly as possible when they are
received. Keep them locked up until you must unlock them before shipping.
A number of available accessories can transform standard pallet racking and
shelving into secure areas that you can control. Move cargo from receiving
into these secure devices as soon as possible. On the shipping side, move it
from them into trucks in the same, quick manner. Don't let things sit around
the dock doors unattended and unlocked.
Make sure all doors and windows have locks. Going further, consider the
reason a particular door or window exists at all. When it isn’t being used for
business reasons or safety reasons, why keep it at all? You should consult
safety experts in advance of permanently sealing a door.
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Reducing theft
Theft can be reduced through the use of protective devices - including
electronic monitors, security mirrors, security labels or tags, and security staff
- but they can often be too expensive for small retailers.
The following strategies are less expensive and can easily be implemented in
small shops as well as larger ones:

Encourage staff to watch customers and have someone monitor
display counters, particularly where there are small, high-priced items

Watch for thieves working in pairs

Provide good customer service

Make sure merchandise isn't left lying around

Maintain well-lit areas throughout the place of business

Consider installing closed-circuit television and/or one-way glass

Remove keys from show cases

Close the cash register between transactions

Keep aisles neat and tidy

Control the number of items taken into fitting rooms

Instruct staff how to report possible shop stealing
Detection
By watching the behaviour of people in the shop, you and your staff may spot
a possible thief.
Some behaviours to look for are:

Signs of nervousness and eye movement as a thief looks for
opportunities

Loose-fitting clothes, large shopping bags, newspapers, prams and
umbrellas as they can hide stolen goods

People spending an unusually long time in the shop may be waiting for
the right opportunity

Thieves switching tags to lower the price

Attempts to distract you from their hands as hands do the stealing
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Apprehending a thief
Avoid directly or indirectly accusing a customer of stealing. If you are wrong,
you could be open to litigation.
Develop a policy with a lawyer about dealing with suspected thieves, taking
into account any legal consequences.
The Victorian Police offers the following guidelines to dealing with
suspected theft from shops.
Before you do anything about a suspected theft:

be sure that the merchandise has not been paid for

keep the suspect under constant observation and watch to be sure he
or she has not disposed of the merchandise within the store

know what has been stolen
Senior staff should then be told of the suspect - they will be responsible for
confronting the suspected thief, and must do so in the presence of a witness.
They must also wait until the suspect has left the store before approaching
him or her. Apprehending a suspect while still in the store assumes that he or
she was never going to pay for the item in question, an assumption that can
lead to litigation. All customers must be given the benefit of the doubt and a
full opportunity to pay for the item before being apprehended.
When approaching a suspect remain calm and identify yourself. Never search
the person.
Contact the police as soon as practical after the person has left the store and
has been confronted.
Anyone is able to make an arrest IF directed to do so by a member of the
police force or if they actually witness an offence occurring. The person who
witnessed the offence (and only the witness) has the right to arrest the
offender and hold them until the police arrive. The offender can be restrained
with reasonable force, but only do this if you saw the theft occur.
Excessive force could lead to legal proceedings, so avoid using force
whenever possible and never punch or kick anyone.
Unless you make an arrest, the person is allowed to leave the store and can't
be restrained. Suspicion of theft is not enough grounds for you to make an
arrest.
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Shop stealing warning program
Developed by the Victorian Police and the Australian Retailers Association
Victoria (ARAV), this program allows warning notices to be issued rather than
prosecuting offenders. Notices are issued, at the discretion of the police,
based on the following criteria:

There must be sufficient admissible evidence to establish the offence

The offender must have admitted to the offence and it must be their
only such offence

The total retail value of the property must not exceed $100

The offender must consent to the warning. Consent must be gained
from a parent or guardian if the offender is under 17
Only one warning is issued; if a person re-offends they must be dealt with by
the courts. If no further offence is committed for five years, the notice is
cleared against the person's name.
Shopping bag searches
Searching bags can be embarrassing and frustrating for customers but is
sometimes necessary if you believe they may be leaving the store with goods
they have not paid for.
Checking all bags removes the hint of accusation against any particular
customers.
Display a sign prominently at the front of your store informing your customers
that they may be asked to display the contents of their bags before leaving
and that this is a condition of entry. While you are within your rights to ask
permission to conduct bag searches, your customers are also within their
rights to refuse your request.
If they are asked to do so and they refuse, you may:

Ask them to leave

Refuse to sell them any goods

Call the police if you believe they have shoplifted
It is wise to take extreme caution when apprehending a shoplifter. If you
restrain someone who has not shoplifted, you may be liable for charges of
wrongful arrest and imprisonment.
All staff need to be aware of the requirements of the policy and the perils of
accusing customers.
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Harassment and coercion
The law takes a dim view of any intimidation or threatening behaviour towards
customers by sales staff. It is an offence to use physical force, undue
harassment or coercion in connection with either supplying goods to a
customer or with payment by a customer.
Avoiding crime
To protect people and property and increase safety, businesses can

Conduct safety audits to identify safety and security problems

Adopt sound occupational health and safety policies and procedures

Educate staff about crime reduction strategies

Install adequate lighting, security and alarm systems

Provide individual electronic alarms to alert others of an incident in
progress

Have regular monitoring systems in place, such as stocktakes

Keep accounts updated regularly so errors and crimes can be identified
quickly.
Writing reports on security incidents
Reports on security incidents/emergencies should be written in line with your
company and statutory requirements. These reports will usually have all
details of the incident/emergency recorded. I.e.:

Date

Time

Place

Names

Witnesses

Details of the incident

Etc.
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SIRXRSK001A
MINIMISE THEFT
TRAINING AND ASSESSMENT ACTIVITIES AND QUESTIONS
The Trainee will be required to demonstrate competence on the job, in
practical demonstration; observation, question/answer and role-play
situations, incorporating verbal questions and written work, including
completing workplace forms, either to the RTO Trainer or Supervisor, under
the guidance of the RTO Trainer.
Element of competency:
1. Apply routine store security
2. Minimise theft
1.
What is the single biggest cause of losses to retailers?
2. How do you secure items that may be attractive to thieves?
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3.
What can be used to help prevent theft?
4.
Why do you need to take extreme caution when apprehending a
shoplifter?
Assessment task
Demonstrate for your workplace assessor, your ability to effectively and
efficiently:

Apply routine store security

Minimise theft
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ASSESSMENT MODE A - Oral questioning
Trainee name:
Name of Workplace:
RTO Trainer name:
Unit/s of competency:
SIRXRSK001A
Unit Name:
MINIMISE THEFT
Date of training/
assessment visit:
Instructions: In addition to written answers provided above, the trainee is required to
provide verbal answers to the following questions that will be asked by the RTO Trainer.
Read the questions prior to the Trainer’s visit, and be prepared to answer them, obtaining
help where necessary.
Yes
No
1. What is the single biggest cause of losses to retailers?


2. How do you secure items that may be attractive to thieves?


3. What can be used to help prevent theft?


4. Why do you need to take extreme caution when apprehending a shoplifter?


5. What is your stores policy on checking bags?


6. How are instances of theft dealt with in your store?


Did the trainee satisfactorily answer the following questions:
The trainee’s underpinning knowledge was:
Satisfactory 
Not Satisfactory 
Notes/comments :
Question 1:
Question 2:
Question 3:
Question 4:
Question 5:
Question 6:
RTO Trainer signature:
Trainee signature:
Date of assessment:
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ASSESSMENT MODE B - Skills observation checklist
Trainee name:
Name of workplace:
RTO Trainer name:
Unit/s of competency:
SIRXRSK001A
Unit Name:
MINIMISE THEFT
Date of training/
assessment visit:
During the demonstration of skills, did the trainee:
Yes
No
N/A
Apply store security systems and procedures according to store policy



Handle and secure cash according to store policy and procedures



Observe and deal with suspect behaviour by customers according to
store policy and legislative requirements



Deal with internal and external theft according to store policy and
legislative requirements



Store products and equipment in a secure manner



Take appropriate action to minimise theft by applying store procedures
and legislative requirements



Match merchandise to correct price tags



Maintain surveillance of merchandise according to store policy and
legislative requirements



Check customers' bags as required at point of sale according to store
policy and legislative requirements



Maintain security of cash, cash register and keys according to store
policy



Maintain security of stock, cash and equipment in regard to customers,
staff and outside contractors according to store policy and legislative
requirements



Deal with suspected or potential thieves according to store policy and
procedures



The trainee’s performance was:
Not Satisfactory

Satisfactory

Feedback to trainee:
-----------------------------------------------------------------------
-----------------------------------------------------------------------
-----------------------------------------------------------------------
Trainee signature:
RTO Trainer signature:
I confirm competence for this unit SIRXRSK001A
_________________
(Manager signature)
_________________
(Date)
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COMPETENCY RECORD - SIRXRSK001A
After assessment the assessor, the supervisor and participant should sign the competency record. If competency is not achieved at the first attempt, strategies to
address the performance gaps need to be identified and a time for re-assessment organized.
Assessment Strategies
Assessor Comments
C U R R E N T
C O M P E T E N C I E S
Oral/written questions
 _____________________________________________
Activities
 _____________________________________________
Workplace project
 _____________________________________________
Supervisor/3rd party report
 _____________________________________________
Self-Assessment
 _____________________________________________
Other
 _____________________________________________
Valid
The evidence supplied is:

Sufficient

Authentic
Current


The participant is competent has shown competence in all of the
following elements:
 Apply routine store security
 Minimise theft
Trainee Signature:
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
D A T E _ _ _ _ _ _ _ _ _
Supervisor Signature:
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
D A T E _ _ _ _ _ _ _ _ _
Trainer Signature
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
D A T E _ _ _ _ _ _ _ _ _
The Trainee is
NOT YET COMPETENT:

D A T E
F O R
R E A S S E S S M E N T :
Strategies to address gaps in
trainee performance:
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_ _ _ _ _ _ _ _ _ _ _
Off-the-Job Training Log
Trainee Name: ____________________________________
Supervisor signature: _________________________________
Company: __________________________________________________________________
Certificate:
 II
 III
 IV
Date: ______/______/200____
in
 Business (Office Admin/Admin)
 Civil Construction
 Extractive Industries
 Food Processing
 Hospitality
 Process Manufacturing
 Retail Operations
 TDT (Road Transport)
 TDT (Warehousing)
 Telecommunications (Call Centres)
 _________________
List below the times allocated to “Off-the-Job” training for:
Date
Activity
code
Duration
Date
Activity
code
SIRXRSK001A – Minimise theft
Duration
Date
Activity
code
Duration
Date
Activity
code
Duration
Activity Code
1.
3.
5.
7.
9.
11.
13.
15.
17.
Read self-paced guides
Met with Workplace Coach
Discussion on phone
Researched store policy and procedures
Researched workplace policies and procedures
Observed other staff member/s minimising theft
Other research
Staff training
Complete appropriate paperwork relevant to task
SIRXRSK001A
2. Developed knowledge of use and safety requirements
4. Worked on assessment tasks
6. Discussed assessment tasks
8. Researched legislative requirements
10. Researched industry codes of practice
12. Performance appraisal
14. Read relevant industry publications
16. Talking to the supervisor
18. Other: (specify) __________________________________________
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Participant survey of materials
Unit code: SIRXRSK001A
Unit name: Minimise theft
Date……..……………
Instructions:
Please complete the questionnaire by circling the one number that best describes your answer to each
question. Please read each question carefully. For mailed surveys, place the completed questionnaire in
the enclosed reply paid envelope and post it back within seven days
Q1.
Thinking in general about the material you were given for this unit, how would you
rate it overall?
Circle only one answer
Poor ………………………………………………………………………….…... 1
Fair ……………………………………………………………………………….. 2
Good …………………………………………………………………………..…. 3
Very Good ……………………………………………………………………….. 4
Excellent ...……………………………………………………………………….. 5
Don’t know ……………………………………………………...…………...….. 6
Q2.
How strongly do you agree or disagree with the following statements about the unit
material?
a. The layout of the reading material made it easy to use/read
b. The layout of the assessment material made it easy to use/read
c. The font size of the material was large enough
d. The reading material assisted me to complete the assessment
e. The material was easy to understand
f. The graphics/pictures were useful
g. The graphics/pictures were sufficient in number
h. The graphics/pictures were legible
i. The materials was free from typing errors
j. The material was relevant to my job/workplace
1
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
3
3
4
4
4
4
4
4
4
4
4
4
5
5
5
5
5
5
5
5
5
5
Don’t know
/ NA
Strongly
Agree
Agree
Neither
Agree nor
Disagree
Disagree
Strongly
Disagree
Circle one answer only for each statement
6
6
6
6
6
6
6
6
6
6
Comments: Please expand on the above points if you rated any of them less than 3
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SIRXRSK001A
Minimise theft
January 2008
Version 1
Page 20 of 21
Suggested Answers
SIRXRSK001A
Minimise theft
1. What is the single biggest cause of losses to retailers?
Theft of merchandise by customers or employees represents the single highest reason for
loss to retailers.
2. How do you secure items that may be attractive to thieves?
Utilise security partitions, cages, and security cabinets to lock up things that are
particularly desirable to thieves as quickly as possible when they are received. Keep them
locked up until you must unlock them before shipping.
3. What can be used to help prevent theft?
Theft can be reduced through the use of protective devices - including electronic monitors,
security mirrors, security labels or tags, and security staff - but they can often be too
expensive for small retailers.
4. Why do you need to take extreme caution when apprehending a shoplifter?
It is wise to take extreme caution when apprehending a shoplifter. If you restrain someone
who has not shoplifted, you may be liable for charges of wrongful arrest and imprisonment.
SIRXRSK001A
Minimise theft
January 2008
Version 1
Page 21 of 21